Service advisor jobs in Puerto Rico - 127 jobs

What you'll do... Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages. Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise. Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services. Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam's Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value. Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value. Triages and prioritizes service workflow in TBC service bays by referring to Sam's Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Prioritizes TBC service appointments to maximize service efficiency. Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs. Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques. Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members. Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develops and influences team members. Understands roadblocks and assists in training team members. Provides products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions. Completes vehicle service requests and tests. Operates TBC equipment properly and safely. Receives, stores, and disposes of merchandise and supplies. Completes and maintains documents. Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy. Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Respect the Individual :Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others' contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve our Customers and Members: Delivers results while putting the customer first. Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience. Strive for Excellence: Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change. Tire and Battery Center (TBC): Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services. Provides correct information to Members on TBC goods and services. Provides TBC services and meets Member needs in a timely manner. Reports TBC complaints, safety hazards, and problems with products, services, and work areas. Uses TBC equipment and supplies in correct ways and completes required documentation. Point-of-Sale: Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Members. Assists Members with payment methods, return policies, and location of items when asked. Uses the cash register and completes Member sales in a timely manner. Reports complaints, shrink issues, and problems with products, services, and work areas. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! * Health benefits include medical, vision and dental coverage * Financial benefits include 401(k), stock purchase and company-paid life insurance * Paid time off benefits include vacation and sick leave according to applicable law, parental leave, family care leave, bereavement, jury duty, and voting. * Other benefits include short-term and long-term disability, Sam's Club Membership, Military Leave Pay, adoption and surrogacy expense reimbursement, fertility benefits, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at *********************** The hourly wage range for this position is $17.00 to $24.00* * The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. En Sam's Club, ofrecemos un salario competitivo, así como bonos basados en el desempeño y otros grandes beneficios para una mente, cuerpo y cartera más felices. * Los beneficios de salud incluyen cobertura médica, de visión y dental. * Los beneficios financieros incluyen 401(k), compra de acciones y seguro de vida pagado por la compañía. * Los beneficios de tiempo libre pagado incluyen PTO, licencia parental, licencia de cuidado familiar, duelo, servicio como jurado y votación. También recibirás PTO que se puede usar para vacaciones, licencia por enfermedad, días festivos u otros fines. La cantidad que recibes depende de la clasificación de tu trabajo y la duración de tu empleo. Cumplirá o superará los requisitos de las leyes de licencia por enfermedad pagada, cuando corresponda. * Otros beneficios incluyen discapacidad a corto y largo plazo, Membresía de Sam's Club, Pago de Licencia Militar, reembolso de gastos de adopción y subrogación, beneficios de fertilidad y más. Live Better U es un programa de beneficios educativos pagado por la compañía para asociados de tiempo completo y de tiempo parcial en las instalaciones de Walmart y Sam's Club. Los programas van desde la finalización de la escuela preparatoria hasta los títulos de licenciatura, incluido el Aprendizaje del Idioma Inglés y certificaciones de corto plazo. La matrícula, los libros y las tarifas son pagados en su totalidad por Walmart. Los requisitos de elegibilidad se aplican a algunos beneficios y pueden depender de la clasificación de tu trabajo y la duración de tu empleo. Los beneficios están sujetos a cambios y pueden estar sujetos a un plan específico o a los términos del programa. Para obtener información sobre los beneficios y la elegibilidad, consulta One.Walmart en One.Walmart (en inglés) El rango salarial por hora para este puesto es $17.00 to $24.00* * La tarifa por hora real será igual o superior al salario mínimo requerido aplicable al lugar de trabajo. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Valid state-issued driver's license. 18 years of age or older. Valid state-issued driver's license. 18 years of age or older. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Auto service industry, Retail Experience Primary Location... Plaza Escorial, Carolina, PR 00987-0000, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Job Description Department Recursos Humanos Sales consultant Reports to German Muñoz Title Director of operations Full time Part time Contract In house Shift hours: Operating: Monday to Sunday rotating shifts Extent No extent General purpose Provide professional advice to current and potential clients, to generate effective sales and meet the sales objectives set by the company; following a process through which it prospects clients, identifies needs, designs a tailored service proposal, provides follow-up and post-sale service that guarantees customer loyalty. Make visits on behalf of the Gustazos Client to the assigned businesses. Guide customers on the services and products offered, handle objections and carry out sales efforts. Complete the surveys related to the visits made. Ensuring a satisfactory service experience for the customer. RESPONSIBILITIES AND COMPETENCES Offer advice on products and service to customers. Increase and provide follow-up to the client portfolio. Achieve effective sales. Send the visit form daily. Report any situation or anomaly that arises during the visits. Be oriented towards the fulfillment of objectives. Professional appearance and excellent diction. Follow-up and negotiation with clients. Excellence and quality in customer service. Ability to plan and organize (Efficient time management). Good verbal and written communication, interpersonal and problem solving. Possess high professionalism and ability to deal with clients. Time management, punctuality and sense of urgency. Dynamic and outgoing with excellent interpersonal skills. Any other task designated by your supervisor or immediate manager, not limited to the aforementioned. WORK EXPERIENCE REQUIREMENTS Own vehicle in good condition Valid driver's license Cellular equipment Experience and training in sales strategies and customer service. Academic requirements University studies in Business Administration DEMANDS I work mostly on the street making visits. Sitting guiding for approximately 6 hours to be able to successfully fulfill its essential functions. Exposed to use electronic equipment at all times to perform its functions. Vision, speaking and listening are required to perform their functions and capable of being understood. APPROVED by Maria Miranda De Jesús Title HR & Finance Director Employee sing Date Affirmative Action Plan Statement / Equal Employment Opportunity Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training. Insight Communications, Corp. 342 San Luis St., Suite 304, San Juan, PR 00920 Tels. ************, ************, ************ Fax. ************

**A Day in the Life:** on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm The hourly rate for this opportunity is $22/hr **What You'll Do:** + Ensure vendors are performing requested repairs at agreed upon pricing + Reviewing a wide range of vehicle repair requests + Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM + Handle repair disputes with national account vendors + Validating parts pricing and labor times + Guarantee vehicle repairs adhere to company policies and address safety concerns + Efficiently drive down vendor cycle time to minimize out of service days + Handle phone calls related to vehicles experiencing extensive down time + Adhere to goal setting metrics for all job functions + Review vehicle repairs + Handle phone calls, emails, and chats + Working behind a desk + Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid **What We're Looking For:** + Highschool Diploma or GED + 3 years of previous vehicle maintenance experience + Minimum of 4 ASE certifications related to job scope + Ability to work remote + Fleet experience preferred + Automotive vehicle repair background + Ability to multitask + Negotiation + Computer literate + Customer service + Experience with labor guides ***Ability to work REMOTE - Required to be near Phoenix office*** **What You'll Get:** + Remote Work + Up to 40% off the base rate of any standard Hertz rental including Friends and Family + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations. Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge. Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering. Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection. Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives. Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately. In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities. Maintain an organized and neat shop. Adhere to all company policies, procedures, safety and environmental rules. Other duties as assigned. Knowledge, Skills, and Abilities High school diploma or equivalent required. Valid Driver's License. One year of related experience in the automotive service environment. One year of sales experience preferred. Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. Strong verbal communication skills. Strong customer service skills. Ability to work Days, Nights, Weekends, Holidays. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance. Frequent standing and walking for long periods of time. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Climb up and down ladders to retrieve and stock merchandise. Communicate effectively in person, by telephone, or by using telecommunications equipment. Enters and locates information on computer. Presents information to small and large groups. Visually verifies information, often in small print. Safely operates a motor vehicle. Benefits Medical, dental, and vision benefits Life insurance Short Term Disability Supplemental benefits 401(k) with company match PTO and holiday pay On-demand pay partner (DailyPay) Reduced benefits available for part-time team members Pay Range $10.50 to $16.20 per hour based on experience Sales commission Flat Rate on labor hours produced All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**_What Data Management and Governance contributes to Cardinal Health_** The Data & Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage. This function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling. Data Management and Governance provides direction of data assets and is responsible for data strategy, quality, standards and service levels. Data management acquires, validates, standardizes, enriches, protects and publishes structured, third party and unstructured data for use by the business. Governance defines and implements policies, standards and metrics that ensure the effective and efficient use of trusted data and statistical models to support regulatory and business goals. **_Accountabilities in this role_** + Serves as a trusted resource for broad and deep Customer Master Data subject matter expertise in the context of developing new business processes and technology solutions + Leverage skills to drive efficiencies for Cardinal Health related to the understanding, review, extraction, correction, or provision of Master Data to consumers of Master data. + Will be an expert consulting on data integrity related to customers and how information flows between teams and systems to drive decisions + Consults directly on data-driven solutions for gaps in visibility & enabling proper reporting + Work with cross-functional partners across our highly matrixed organization to understand both upstream inputs to, and downstream impact of, current and future customer master data processes + Able to capture and communicate clearly how the work being done brings value to Cardinal Health and its customers + Other duties as assigned **Proficiencies desired:** + Ability to comfortably and confidently manipulate large-volume data sets to extract insights and drive action + Ability to write complex SQL queries, understand database schemas, and optimize performance for data extraction and manipulation + Demonstrated ability to develop, implement, and maintain data automation workflows using Python. + Experience with relevant Python libraries for database interaction (e.g., SQLAlchemy, Psycopg2), data manipulation (e.g., Pandas), and API integrations + Ability to analyze complex data problems, design efficient solutions, and troubleshoot automation workflows. + Proficiency in data ingestion procedures + Understanding of data layering concepts within a database + Proven ability to build and manage data automation and reporting solutions using open-source tools and programming languages, minimizing reliance on proprietary software + Ability to explain complex work in a way that will resonate with partners regardless of technical acumen. + Experience with process improvement methodologies + Proficiency in stakeholder management + Ability to create clear process and automation documentation + Ability to advise in strategic business initiatives on the requirements from Customer Master Data to protect or improve customer experience or efficiency of service + Ability to build and maintain positive relationships with many functional partners and stakeholders + Ability to comfortably and confidently consult on risk to service levels resulting from new process(es), in or outside our team **Familiarity with these is helpful:** + Understanding business concepts as they apply to various Cardinal Health functions and providing expertise on how Customer Master Data contributes to those functions + Experience working with Data Governance to identify opportunities for data cleanup that may deteriorate our ability to provide effective service efficiently + Experience as a leader, formally or informally, including direct or influential leadership + Familiarity with data visualization techniques and tools + Familiarity with Artificial Intelligence concepts and their practical application in the business + Understanding of data governance, quality, and remediation procedures + Familiarity with various factions of medical services or administration and their customers in the medical industry (Labs, 3rd party billers, nursing services, management services, GPOs, RPCs etc.) + Experience pursuing enhancements and defects for technology solutions (SAP, IBM, SFDC, etc.) + Understanding of contracts, liability, and risk mitigation + Familiarity with standard accounting practices + Knowledge of data standardization and classification + Adaptability to an ever-changing market **Qualifications** + 3-5 years of industry experience preferred + Process oriented, with experience in process mapping + Effective communication and facilitation skills to collaborate across various teams and leadership + Strong knowledge of Cardinal Heath business processes and systems preferred + Ability to manage multiple priorities and meet deadlines + Personal courage and resiliency + Self-driven and eager to learn + Trusted to do the right thing **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $80,900 - $103,950 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/20/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job DescriptionTitleMerchant Service Consultant (Outside Sales) Sales Reports to Sales Supervisor The Merchant Service Consultant is an outside sales position, this role helps businesses succeed by providing them with cutting-edge payment solutions, services, and hardware. In addition, the role involves traveling within Puerto Rico to meet potential clients, perform in-person product demonstrations, and deliver tailored presentations to emphasize key product benefits. You will earn a competitive base salary and commission, along with comprehensive benefits, working for a top payment processing company. 1st Year Total Compensation Package realistic opportunity $35,000 - $50,000 2nd Year Total Compensation Package realistic opportunity $50,000 - $60,000 What we're obsessive about: Small teams, big things: We'll convey the outcomes our merchants require, provide you with the support and tools to succeed, and let you work your magic, with no needless processes to get in your way. Develop, grow, thrive: We promote a philosophy where you can develop and grow as an individual and team. We encourage you to approach problems uniquely, try new techniques, learn from your colleagues and master your craft. Real people, real problems: We develop solutions to our merchants' real-world challenges. Our Team Members collaborate to build the right things the right way. We are inquisitive about how things work and believe that sharing ideas and insights leads to better, more innovative products. Duties and Responsibilities: Customer Relationship Management: Regularly visit and maintain relationships with current and potential merchants and business partners to build rapport, sell products, and promote new offerings. Sales and Lead Generation: Proactively identify new business opportunities, generate and qualify leads, conduct cold calls, arrange product demonstrations, and negotiate prices to close sales. Sales Planning and Reporting: Prepare and submit regular sales reports, plans, and proposals to track progress and show sales volume and potential for expansion. Qualifications High school diploma or equivalent Computer Proficiency - Possesses skills and experience with the Internet and standard MS applications, such as Word, Excel, etc. Knowledge of a sales CRM system like Salesforce would be a plus Business Acumen - Demonstrates knowledge of POS Systems, credit card and payment solutions Communication - Speaks and writes clearly and informatively; Demonstrates group presentation skills; Edits work for spelling and grammar; Able to analytically read and interpret written information Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time. Preferred Qualifications 2 or 3 years of customer services, sales or credit card payment processing experience. Driver's license, vehicle and availability for local travel. Exceptional verbal, written and presentation skills in English and Spanish Excellent customer service skills. Excellent negotiation and presentation skills. Working Conditions Extensive desk-based work involves prolonged periods using a computer and sitting for extended periods Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations Must be able to lift to 25 pounds if needed. Travel Component > 75% Job Classification Exempt Equality: At Payroc, we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, or any other status protected by the laws and regulations in the locations where we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at *************. Compensation and Benefits Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation - including incentives or bonuses - may also be included in the total compensation package. We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed. Note to Agencies: Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.

With the purpose of evolving Oriental's Operational Excellence (OpEx) strategy, the Advisor, Customer Intelligence (Process Improvement) plays a key role in assessing processes conducted under the Customer Intelligence & Operations structure and driving continuous improvement across the organization. Under the guidance of the Team Lead or Manager, is responsible of conducting data-driven approaches to identify areas of improvement, ensure resources (employees and systems) are used in an efficient way, and develop strategies that will lead to optimized processes. This includes evaluating parameters (key performance metrics) and procedures to provide recommendations for an efficient and productive ecosystem. As part of this role, the employee should align with internal business stakeholders and create partnerships within our organization to attend identified opportunities and eliminate non-value-added processes. Moreover, should ensure that internal controls are maintained in accordance with regulatory requirements, that the unit's operations are properly monitored, and able to support in audits and regulatory changes requirements. The position works hybrid and reports to San Juan, Puerto Rico. MAIN DUTIES & RESPONSIBILITIES: * Conduct shadowing and interviews with Subject Matter Experts (SMEs) to map current state /future state of end-to-end processes. * Gather and analyze relevant data from various sources, apply statistical concepts and analytical tools to identify trends, bottlenecks, and synthesize insights that lead to strategic solutions that attend business problems. * Keep track of process improvement initiatives, ensuring they are completed on time, and measure the impact of process improvements (including cost savings and quality enhancements). * Communicate improvement initiatives progress and results * Manage implementation of strategies that will result in process and resources optimization (cost reduction), ensuring quality and timeliness deliverables. * Ensure recommendations and implementations meet with established goals and comply with operational and regulatory requirements. * Collaborate with cross-functional teams and managers to ensure alignment and deliver a narrative to influence action on key business decisions to implement changes. * Evaluate and identify metrics to keep track of operational process performance. * Will ensure that people, time, effort, resources, and budgets, are aligned with the revenue, increase in customers, innovations, business growth, market opportunities, and profits to meet banks goals with efficient operations while meeting customer expectations. * Other duties may be assigned. MINIMUM REQUIREMENTS: * Bachelor's degree in Industrial Engineering, Business Administration, Finance, or related field required. * 1+ years of experience in process improvement, re-engineering efforts or related work required. * Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. * Understands project management framework and lean methodologies. * Preferred certifications: Lean Six Sigma, Project Management, Scrum or Agile * Excellent communication, interpersonal and presentation skills; with the ability to influence others. * Strong analytical and proactive problem-solving skills. * Able to collaborate with a team effectively at all levels of an organization with a deep commitment to strong business results. * Organized with strong attention to detail and the ability to maintain accuracy in a fast-paced environment. * Capable of recognizing redundancies within processes across the organization and recommending a new course of action. * Excellent written and verbal communication skills in English and Spanish with a demonstrated ability to communicate complex ideas clearly, concisely, effectively at all levels of management. * Experience in the use of Office 365 tools such as: Excel, Word, PowerPoint & Outlook & PowerBI or related data visualization tool required. WORK AUTHORIZATION & ELEGIBILITY: * Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. * Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization. Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters #LI-Hybrid

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. MetTel is seeking an organized, experienced Service Dispatcher. We are looking for a self-starter with the drive to succeed and someone who thrives in a highly pressured environment. Service dispatchers are the liaisons between service technicians and customers. They coordinate the scheduling of service appointments, track technician location and status, and relay information back and forth between technicians and customers. Service Dispatch is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are responsible for ensuring all service technicians are requested and confirmed. This role requires exemplary follow up skills and organization. ROLE AND RESPONSIBILITIES: Assist in the daily management of dispatch requests/schedules to customer facilities, factoring in customer requirements, technician experience, type of activity and location Communicate with internal teams about technician ETAs, keeping open lines of communication to provide updates Constant management of open dispatch requests, keeping statuses up to date and all jobs organized Handle tech assignment for afterhours emergency requests Prioritize calls according to urgency and importance Ability to work in a fast-paced environment, juggling & prioritizing multiple tasks at a time. Enter data in computer system and maintain logs and records of calls, activities and other information Communicate and build relationships with vendors ADDITIONAL RESPONSIBILITIES: Monitor deployment of all MetTel services, orders for field related requests Coordinate testing to implement customer solutions Communicate with multiple internal and external divisions to provide status of orders Coordinate with multiple outside vendors to schedule Test and Accept, Turn-Up and Porting DESIRED QUALIFICATIONS: 1-2 yrs experience providing administrative support within a dispatch role Prior experience dispatching Service Technicians Networking and Telecommunications field service industry preferred, or other comparable industry Strong communication, organizational & time management skills Strong problem-solving skills, strong sense of responsibility, self-motivated with the ability to work as part of the service team. *The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $40,000.00 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. Keywords: #ServiceDispatcher, ServiceDispatcher, #Communication, Communication, #ServiceDelivery, ServiceDelivery, #Coordinating, Coordinating, #CustomerSolutions, CustomerSolutions, #Multitasking, Multitasking, #DataEntry, DataEntry, #Dispatch, Dispatch, #Management, Management MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. To learn more about our company visit us at **************

Serve as customers' point of contact, including handling customer changes and requests. Make reservations for guests, conduct reservation follow-ups, arrange transportation, and assign special rooms and dinners. Prepare in-house envelops, check-out slips, airfare reimbursement slips for arriving or departing guest, as well as other reimbursements. Answer calls from customers, business partners, and provide assistance as needed. Organize and classify documents (e.g., credit applications, reservation forms) for filing. Deliver mail, photocopy documents, type, and proofread customer correspondences as needed. Assist with mail and telemarketing campaigns. Assign new players sources codes for the appropriate junket representative. Complete temporary credit line approval This Travel Only (TTO) for guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 30 pounds without assistance. Stand, sit, or walk for an extended time period. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.S. Citizenship required 3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential. Key Responsibilities Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish. Accurately document call details and process service requests in company systems. Meet productivity and quality metrics (call handling, accuracy, timeliness). Maintain confidentiality and adhere to all compliance and security standards. Work collaboratively with supervisors and team members to ensure excellent customer experience. Schedule Second Shift: 11:00 a.m. - 8:00 p.m. (local PR time) Daylight Saving Adjustment: 12:00 p.m. - 9:00 p.m. (local PR time) Minimum Qualifications U.S. Citizen with ability to successfully pass a federal background check with fingerprinting. High School Diploma or equivalent required; Associate's degree preferred. Fully bilingual (English/Spanish) - must speak, read, and write fluently in both languages. Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook). Previous call center or customer service experience strongly preferred. Ability to work on-site in Arecibo, PR on a full-time schedule. Education & Certifications High School Diploma or GED required. Additional training or certifications in customer service, communications, or related areas is a plus. What We Offer Competitive hourly wage Paid holidays, vacation, and sick leave Health insurance and professional development reimbursement. Career growth opportunities in federal contracting services. How to Apply Make a difference by supporting veterans while building your career in a professional call center environment! Equal Employment Opportunity and E-Verify Statement 3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws. As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans. All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination. If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at ***************** or **************. 3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination. Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9. 3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Attends all call types - from order status, billing balances and/or repair status. To create and maintain service documentations for a new service request, claim or technical situations using the systems assigned by the company. Orientation for a new services or rates plans. Perform outgoing calls to confirm completed service and repairs orders. Promote and develop the VISION of the company within the group. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In charge of handling all external and internal Customer issues related to service via telephone calls, email or fax, analyze them using the operations systems and to reply any request with a time frame of 30 to 60 seconds. Maintain an average call monitoring percentage of no less than 85% (Satisfactory). Responsible to refer any situation to the right area/department using the operations systems provided. In charge to manage in excellence all the Customer calls following the VISION of the Company. Responsible of handling the assigned duties and follow the ongoing process according to the rules and procedures established in the Operations Department. Assist the Customer in billing, collections request, services orientation, order status. Handle customer calls of repairs, but not limited to, POTS, and SF services. Complete basic troubleshooting for POTS services. Responsible to realize outgoing calls to confirm service for repairs and service orders completed, provide status and testing. Responsible of reporting and escalating to the Specialist, Supervisor or Manager any unusual situation with the service identified while communicating and helping the Customer. Responsible of updating on a daily basis all the operations systems and related departments with the corresponding information and actions taken in a short, detailed and clear manner to facilitate reading and understanding. Responsible of processing investigations or special projects required by the Supervisor in the time frame indicated. Responsible of keeping the Call Center Area well attended all the time including supporting the team task when another customer representative is out of the office. Assist in training and orientation of the new employees. Support and inform other area/departments regarding the services issues. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associates Degree and two years of call center/ customer service experience and/or training or equivalent combination of education and experience. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job requires the employee to sit, stand, and bend, and a normal range of hearing and vision. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.

As a Customer Service Representative , you will be responsible for providing telephone guidance to clients and/or insured members, according to their requests and needs, ensuring first-contact resolution. You will play a key role in the service experience by offering professionalism, courtesy, and excellence. Essential Duties: Communicates with members by phone to provide information about their respective health insurance plan services. Offers guidance, support, and educational services on non-clinical matters related to the different plan coverages and promotions. Manages incoming calls and refers them to the appropriate resources based on the member's specific needs. Documents and records transactions, including details of inquiries and actions taken. Refers unresolved customer complaints to a supervisor or designated departments for further investigation. Supports other Contact Center projects. Conducts outbound phone interviews with members regarding services, satisfaction levels, and follow-up activities. Participates in training and development sessions. Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for handling confidential information. Immediately reports any Protected Health Information (PHI) exposure to the supervisor. Complies with core and functional trainings, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including but not limited to URAC). Requirements: Minimum of one (1) year of experience in Customer Service. Completed high school and/or university credits (preferred). Advanced knowledge of computer applications and/or Microsoft Office. Strong customer service orientation and commitment. Excellent verbal and written communication skills. Fast documentation and internet navigation skills. Availability for rotating shifts (including weekends/holidays), Monday to Sunday from 7:00 a.m. to 7:00 p.m. What are the benefits of joining our team as a Health Services Representative? Training in service, regulatory aspects, and healthcare. 24/7 Telemedicine service. Free employee health and wellness programs. Opportunities for growth and development. Contributing to the health and well-being of the population. Paid leave benefits. Position Type: Full-time or Part Time Work Location: Hybrid on site in Guaynabo, PR EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)

The Cold Call Specialist is responsible for making outbound calls (cold calls) to targeted prospects with the primary goal of generating interest, qualifying opportunities, and scheduling appointments or product presentations for the Call Center services offered by Nazareno Services through its Call Center division, RED (Reliable Enterprises Development). This role does not close sales directly. Instead, it focuses on the first stage of the sales process, ensuring a consistent flow of qualified appointments for the Contact Center Manager and/or Sales Representative to conduct presentations and close deals. Core Responsibilities Prospecting & Outbound Calling Make outbound calls to assigned prospect lists using company-provided tools and scripts. Execute cold calling and inside sales strategies to introduce Call Center services clearly and professionally. Identify basic client needs and assess initial interest level. Appointment Setting Schedule qualified appointments and presentations for the Contact Center Manager and/or Sales Representative. Confirm prospect availability, decision-maker status, and contact details prior to scheduling. Clearly communicate the value proposition to ensure productive sales meetings. Follow-Up & Documentation Accurately log calls, outcomes, and scheduled appointments in the designated CRM or tracking system. Conduct follow-up calls and callbacks as needed. Maintain organized and up-to-date prospect records to support the sales closing process. Sales Team Collaboration Work closely with the Contact Center Manager and/or Sales Representative to improve appointment quality. Adjust call scripts and messaging based on feedback and results. Support specific sales campaigns, service launches, or targeted market initiatives. Key Credentials Education: Bachelor's Degree in Marketing, Business, Management or equivalent experience. Prior experience in cold calling, inside sales, telemarketing, or lead generation (preferred). Preferred Qualifications Strong verbal communication and persuasion skills. Ability to handle objections professionally and confidently. Highly organized, disciplined, and results-oriented. Comfortable working with goals, quotas, and incentive-based compensation. Basic familiarity with CRM systems or sales tracking tools (preferred). Sales-driven mindset Resilience and persistence Active listening Strong follow-up and consistency Results and metrics orientation Working Conditions This position is hourly and non-exempt, and hours worked will be tracked in accordance with company policy and applicable labor laws. Work is primarily performed in an office or remote call-center environment, depending on business needs. The role requires prolonged periods of sitting, speaking on the phone, and working on a computer. Continuous use of a telephone headset, computer, CRM systems, and dialing software is required. The employee is expected to handle a high volume of outbound calls daily. Performance is goal-oriented and metric-driven, with expectations tied to call volume, appointment setting, and conversion quality. The role involves frequent interaction with business decision-makers and requires maintaining a professional, courteous, and persuasive demeanor at all times. May require participation in training sessions, coaching, and performance reviews related to sales effectiveness and product knowledge. Minimal physical exertion is required; however, the role demands mental focus, persistence, and resilience due to the nature of cold calling.

Job Description The Cold Call Specialist is responsible for making outbound calls (cold calls) to targeted prospects with the primary goal of generating interest, qualifying opportunities, and scheduling appointments or product presentations for the Call Center services offered by Nazareno Services through its Call Center division, RED (Reliable Enterprises Development). This role does not close sales directly. Instead, it focuses on the first stage of the sales process, ensuring a consistent flow of qualified appointments for the Contact Center Manager and/or Sales Representative to conduct presentations and close deals. Core Responsibilities Prospecting & Outbound Calling Make outbound calls to assigned prospect lists using company-provided tools and scripts. Execute cold calling and inside sales strategies to introduce Call Center services clearly and professionally. Identify basic client needs and assess initial interest level. Appointment Setting Schedule qualified appointments and presentations for the Contact Center Manager and/or Sales Representative. Confirm prospect availability, decision-maker status, and contact details prior to scheduling. Clearly communicate the value proposition to ensure productive sales meetings. Follow-Up & Documentation Accurately log calls, outcomes, and scheduled appointments in the designated CRM or tracking system. Conduct follow-up calls and callbacks as needed. Maintain organized and up-to-date prospect records to support the sales closing process. Sales Team Collaboration Work closely with the Contact Center Manager and/or Sales Representative to improve appointment quality. Adjust call scripts and messaging based on feedback and results. Support specific sales campaigns, service launches, or targeted market initiatives. Key Credentials Education: Bachelor's Degree in Marketing, Business, Management or equivalent experience. Prior experience in cold calling, inside sales, telemarketing, or lead generation (preferred). Preferred Qualifications Strong verbal communication and persuasion skills. Ability to handle objections professionally and confidently. Highly organized, disciplined, and results-oriented. Comfortable working with goals, quotas, and incentive-based compensation. Basic familiarity with CRM systems or sales tracking tools (preferred). Sales-driven mindset Resilience and persistence Active listening Strong follow-up and consistency Results and metrics orientation Working Conditions This position is hourly and non-exempt, and hours worked will be tracked in accordance with company policy and applicable labor laws. Work is primarily performed in an office or remote call-center environment, depending on business needs. The role requires prolonged periods of sitting, speaking on the phone, and working on a computer. Continuous use of a telephone headset, computer, CRM systems, and dialing software is required. The employee is expected to handle a high volume of outbound calls daily. Performance is goal-oriented and metric-driven, with expectations tied to call volume, appointment setting, and conversion quality. The role involves frequent interaction with business decision-makers and requires maintaining a professional, courteous, and persuasive demeanor at all times. May require participation in training sessions, coaching, and performance reviews related to sales effectiveness and product knowledge. Minimal physical exertion is required; however, the role demands mental focus, persistence, and resilience due to the nature of cold calling.

The Customer Service Representative is responsible for assisting customers and prospects with information about the company's products and services. They address and clarify any questions from beneficiaries who have concerns. Resolves service needs by following established operational processes and service guidelines and documents the services provided to ensure the continuity of offerings by the Service Center. ESSENTIAL FUNCTIONS: Handles and resolves service requests from customers and prospects, including inquiries about the eligibility of policyholders and dependents, cancellation letters, changes to Independent Practice Associations (IPAs) and Primary Care Physicians (PCPs), issuance of duplicate cards, coverage certifications, beneficiary value programs, utility collections, premium collections, and reimbursement requests, among others. Prepares coverage certifications and letters of non-covered services, among others, according to the policyholder's request. Maintains updated the database regarding policyholder demographics information in the systems. Registers visitors in the system and evaluates each member's service situation before interaction to identify areas that need improvement and to determine the appropriate course of action, adhering to established standards such as wait times, service quality, transaction accuracy, and error rates. Logs cases in the system or applications, works the cases received through the Customer Relationship Management (CRM) case referral tool, keeps customers informed of the status, and notifies them of the outcome of the request. Documents in the system the steps taken to complete the service cycle complying with documentation parameters and preparing transaction reports. Handles calls from the Call Center of the company's different lines of business received from members who have questions, concerns, or discomfort about complex situations regarding benefits, processes, and coverage, among others. Ensures that any service cycle is completed for calls that could not be resolved during the first contact or for which there was a commitment to follow up with the customer. Refers to the corresponding unit the complaints received from policyholders, following the established protocol. Receives, documents, solves, and/or channels service requests from other departments to support customer retention, ensuring a response is received. Support other departments by completing Health Risk Assessment (HRA) calls. JOB REQUIREMENTS: Education and Experience: High School Diploma. At least three (3) years of experience working in Customer Service areas, preferably in a Call Center in the Health Insurance Industry. Languages: Spanish - Intermediate (comprehensive, writing and verbal) English - Intermediate (comprehensive, writing and verbal) Availability: Availability to work Monday through Satruday, rotating schedules. Salary: $12.00PH TPIS is an employer with equal opportunity in employment and take Affirmative Action to recruit Women, Minorities, Protected Veterans, and Persons with Disabilities.

**Job Objectives** Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. **Job Responsibilities/Tasks** **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). **Operations** + Provides customers with courteous, friendly, fast, and efficient service. + Recommends items for sale to customer and recommends trade-up and/or companion items. + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. + Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. + Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. + Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. + Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. + Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. + Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. + Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. + Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. + Has working knowledge of store systems and store equipment. + Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. + Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). + Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments and other tasks as assigned. **Training & Personal Development** + Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. + Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. **About Walgreens** Founded in 1901, Walgreens ( ***************** ) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. **Job ID:** 1741268BR **Title:** Pharmacy Customer Service Assoc. Cert **Company Indicator:** Walgreens **Employment Type:** Part-time **Job Function:** Retail **Full Store Address:** 100 CALLE 12,BO QUEBRADA VUELTA,FAJARDO,PR,00738 **Full District Office Address:** 100 CALLE 12,BO QUEBRADA VUELTA,FAJARDO,PR,00738-04011-12012-S **External Basic Qualifications:** + Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) + Requires willingness to work flexible schedule, including evenings and weekend hours. **Preferred Qualifications:** + Prefer six months of experience in a retail environment. + Prefer to have prior work experience with Walgreens. + Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. + Prefer good computer skills. + Prefer the knowledge of store inventory control. + Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** **Store:** 12012-FAJARDO PR **Pay Type:** Hourly **Start Rate:** 16 **Max Rate:** 18

Job Description Department Recursos Humanos Location 342 San Luis St., Suite 304, San Juan, PR 00920 Position Sales consultant Reports to German Muñoz Title Director of operations Position type: Full time Part time Contract In house Shift hours: Operating: Monday to Sunday rotating shifts Extent No extent General purpose Provide professional advice to current and potential clients, to generate effective sales and meet the sales objectives set by the company; following a process through which it prospects clients, identifies needs, designs a tailored service proposal, provides follow-up and post-sale service that guarantees customer loyalty. Make visits on behalf of the Gustazos Client to the assigned businesses. Guide customers on the services and products offered, handle objections and carry out sales efforts. Complete the surveys related to the visits made. Ensuring a satisfactory service experience for the customer. RESPONSIBILITIES AND COMPETENCES Offer advice on products and service to customers. Increase and provide follow-up to the client portfolio. Achieve effective sales. Send the visit form daily. Report any situation or anomaly that arises during the visits. Be oriented towards the fulfillment of objectives. Professional appearance and excellent diction. Follow-up and negotiation with clients. Excellence and quality in customer service. Ability to plan and organize (Efficient time management). Good verbal and written communication, interpersonal and problem solving. Possess high professionalism and ability to deal with clients. Time management, punctuality and sense of urgency. Dynamic and outgoing with excellent interpersonal skills. Any other task designated by your supervisor or immediate manager, not limited to the aforementioned. WORK EXPERIENCE REQUIREMENTS Own vehicle in good condition Valid driver's license Cellular equipment Experience and training in sales strategies and customer service. Academic requirements University studies in Business Administration DEMANDS I work mostly on the street making visits. Sitting guiding for approximately 6 hours to be able to successfully fulfill its essential functions. Exposed to use electronic equipment at all times to perform its functions. Vision, speaking and listening are required to perform their functions and capable of being understood. APPROVED by Maria Miranda De Jesús Title HR & Finance Director Employee sing Date Affirmative Action Plan Statement / Equal Employment Opportunity Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training. Insight Communications, Corp. 342 San Luis St., Suite 304, San Juan, PR 00920 Tels. ************, ************, ************ Fax. ************

Title Merchant Service Consultant (Outside Sales) Sales Reports to Sales Supervisor The Merchant Service Consultant is an outside sales position, this role helps businesses succeed by providing them with cutting-edge payment solutions, services, and hardware. In addition, the role involves traveling within Puerto Rico to meet potential clients, perform in-person product demonstrations, and deliver tailored presentations to emphasize key product benefits. You will earn a competitive base salary and commission, along with comprehensive benefits, working for a top payment processing company. 1st Year Total Compensation Package realistic opportunity $35,000 - $50,000 2nd Year Total Compensation Package realistic opportunity $50,000 - $60,000 What we're obsessive about: Small teams, big things: We'll convey the outcomes our merchants require, provide you with the support and tools to succeed, and let you work your magic, with no needless processes to get in your way. Develop, grow, thrive: We promote a philosophy where you can develop and grow as an individual and team. We encourage you to approach problems uniquely, try new techniques, learn from your colleagues and master your craft. Real people, real problems: We develop solutions to our merchants' real-world challenges. Our Team Members collaborate to build the right things the right way. We are inquisitive about how things work and believe that sharing ideas and insights leads to better, more innovative products. Duties and Responsibilities: Customer Relationship Management: Regularly visit and maintain relationships with current and potential merchants and business partners to build rapport, sell products, and promote new offerings. Sales and Lead Generation: Proactively identify new business opportunities, generate and qualify leads, conduct cold calls, arrange product demonstrations, and negotiate prices to close sales. Sales Planning and Reporting: Prepare and submit regular sales reports, plans, and proposals to track progress and show sales volume and potential for expansion. Qualifications High school diploma or equivalent Computer Proficiency - Possesses skills and experience with the Internet and standard MS applications, such as Word, Excel, etc. Knowledge of a sales CRM system like Salesforce would be a plus Business Acumen - Demonstrates knowledge of POS Systems, credit card and payment solutions Communication - Speaks and writes clearly and informatively; Demonstrates group presentation skills; Edits work for spelling and grammar; Able to analytically read and interpret written information Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time. Preferred Qualifications 2 or 3 years of customer services, sales or credit card payment processing experience. Driver's license, vehicle and availability for local travel. Exceptional verbal, written and presentation skills in English and Spanish Excellent customer service skills. Excellent negotiation and presentation skills. Working Conditions Extensive desk-based work involves prolonged periods using a computer and sitting for extended periods Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations Must be able to lift to 25 pounds if needed. Travel Component > 75% Job Classification Exempt Equality: At Payroc, we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, or any other status protected by the laws and regulations in the locations where we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at *************. Compensation and Benefits Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation - including incentives or bonuses - may also be included in the total compensation package. We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed. Note to Agencies: Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.