Service advisor jobs in Reading, PA

Job Title: Service Advisor Job Reports To: Service Manager Exempt or Non-Exempt: Exempt Full-Time or Part-Time: Full Time Maintain customer relationships and effectively communicate status of repairs. Essential Job Functions: Customer loyalty Service and parts sale Resolve customer problems and complaints Maintain customer appointment system Review the vehicle history files Walk around every vehicle and identify problems, wants and needs with customer and document as stated Obtain customers signature on work authorization sheet prior to repairs Promote the sale of parts, labor and accessories to meet customer needs Record clear instructions for foreman and technicians Main customer contact Provide written estimates for labor and parts. Provide a diagnostic's estimate if necessary Provide customers with estimated time of completion Establish method of payment; obtain approval of credit or purchase or purchase order if necessary Obtain customers signature on repair order; provide customer with a copy. Discuss special needs with customer. Check the progress on each repair order during the day and keep customers informed of changes to agreement. Record agreed-upon changes on the repair order. Discuss work performed and changes with customer by telephone or upon arrival of dealership. Maintain a follow-up system for additional needed repairs and parts on order Note additional needed repairs and obtain approval before proceeding Maintain housekeeping, organization, and safety of work area Order parts according to dealership procedures Ensure accuracy of final repair orders and call customer with final information . In addition to the essential functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency, and attention to detail, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. The employee is also expected to perform such other duties and functions as required from time to time. The Physical Capabilities Checklist for this job, which specifies the physical requirements of the job, is attached and is incorporated into this description. Qualifications: A high school diploma or GED Minimum of one year related or sales experience Machines/Tools/Equipment: Computer, basis office equipment (copier, calculator, fax, etc.) Working Conditions: Primarily a controlled office environment

Join the Moyer Team! We are looking for an Experienced Service Advisor to join our Service Team. We are looking for a highly motivated and ambitious individual. Individuals will need to have great multitasking skills, the ability to work in a fast-paced environment - all while maintaining a high level of professionalism and giving the highest customer quality of service. Individuals needs to be courteous and thorough with all our customers. As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. At Moyer Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Moyer Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. What We Offer Competitive pay - hourly rate with commission No cost - no debt College Degree through our Degrees@Work program. 401K Plan Growth opportunities/Advancement Medical Paid time off and vacation Paid Training Employee vehicle purchase plans State-of-the-art facility Shop equipped with the newest technology and equipment Family owned and operated Long term job security Flexible Work Schedule Closed Sundays Discounts on products and services Responsibilities Oversee flow of the shop. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure that the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently Provide customers and assist in maintaining a Service Loaner Fleet Qualifications Previous Service Writing Experience Must be able to work in a fast-paced environment Organized and friendly personality Must be able to multitask Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Clean driving record Willing to submit to a pre-employment background check & drug screen Dealership experience is a plus but is not required - we are willing to train the right individual Required to work some Saturdays We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. What You'll Do: Determine specialized product needs and services by working directly with customers Suggest add-on sales to increase average transactions Provide price estimates for designated installations prior to scheduling appointments Keep customers apprised of work progress What You'll Need to Have for the Role: A minimum of one year of service experience is preferred Previous RV product or camping lifestyle Ability to work daily on a computer and perform internet searches as needed Excellent organization and follow up skills are required The ability to follow department procedures and policies Valid driver's license preferred May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Prolonged periods of standing, stooping, crawling, and bending General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

: Vinart is a franchised new and used car dealership group consisting of the Acura, Honda, and Hyundai, Mercedes-Benz, and Porsche automobile brands. In addition to our new car franchises, we also operate one pre-owned vehicle dealership and a full-service vehicle reconditioning center. Vinart has about 400 employees and is continuing to grow. Lehigh Valley Honda is currently seeking candidates for our open Automotive Service Advisor Position. Schedule: Monday- Wednesday 9am-7pm, Friday and Saturday 7am-5pm Pay & Benefits $500/ week + commission varying based on skills/experience. Total pay average is $50-90K Health insurance + dental, vision and disability = eligible after 60 days Employee discounts on products, parts, and services Employee Tickets to PP&L Center PTO 401(k) and matching retirement program Flexible spending account Company Paid Life insurance Growth and Advancement Opportunities Job Purpose: Sells and schedules needed service work in the service department. Duties & Responsibilities: Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on repair order. Ensures the timely processing of used vehicle mechanical reconditioning in accordance with dealership policy and guidelines Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer and dealer recommendations Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Implements and maintains a service marketing program by collecting and/or confirming email addresses and cell phone numbers of customers Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Minimum Qualifications (Education, Experience, Skills) No experience required- we will train! High school diploma or general education degree (GED) Valid Drivers License Clean background Customer-service oriented Typing/ computer skills Communication skills Vinart Dealerships is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or age. Vinart Dealerships is committed to ensuring a diverse and inclusive workplace, and we comply with all applicable laws and regulations regarding non-discrimination and equal opportunity.

: Vinart is a franchised new and used car dealership group consisting of the Acura, Honda, and Hyundai, Mercedes-Benz, and Porsche automobile brands. In addition to our new car franchises, we also operate one pre-owned vehicle dealership and a full-service vehicle reconditioning center. Vinart has about 400 employees and is continuing to grow. Lehigh Valley Honda is currently seeking candidates for our open Automotive Service Advisor Position. Schedule: Monday- Wednesday 9am-7pm, Friday and Saturday 7am-5pm Pay & Benefits $500/ week + commission varying based on skills/experience. Total pay average is $50-90K Health insurance + dental, vision and disability = eligible after 60 days Employee discounts on products, parts, and services Employee Tickets to PP&L Center PTO 401(k) and matching retirement program Flexible spending account Company Paid Life insurance Growth and Advancement Opportunities Job Purpose: Sells and schedules needed service work in the service department. Duties & Responsibilities: Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on repair order. Ensures the timely processing of used vehicle mechanical reconditioning in accordance with dealership policy and guidelines Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer and dealer recommendations Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Implements and maintains a service marketing program by collecting and/or confirming email addresses and cell phone numbers of customers Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Minimum Qualifications (Education, Experience, Skills) No experience required- we will train! High school diploma or general education degree (GED) Valid Drivers License Clean background Customer-service oriented Typing/ computer skills Communication skills Vinart Dealerships is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or age. Vinart Dealerships is committed to ensuring a diverse and inclusive workplace, and we comply with all applicable laws and regulations regarding non-discrimination and equal opportunity.

: Vinart is a franchised new and used car dealership group consisting of the Acura, Honda, and Hyundai, Mercedes-Benz, and Porsche automobile brands. In addition to our new car franchises, we also operate one pre-owned vehicle dealership and a full-service vehicle reconditioning center. Vinart has about 400 employees and is continuing to grow. Lehigh Valley Honda is currently seeking candidates for our open Automotive Service Advisor Position. Schedule: Monday- Wednesday 9am-7pm, Friday and Saturday 7am-5pm Pay & Benefits $500/ week + commission varying based on skills/experience. Total pay average is $50-90K Health insurance + dental, vision and disability = eligible after 60 days Employee discounts on products, parts, and services Employee Tickets to PP&L Center PTO 401(k) and matching retirement program Flexible spending account Company Paid Life insurance Growth and Advancement Opportunities Job Purpose: Sells and schedules needed service work in the service department. Duties & Responsibilities: Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on repair order. Ensures the timely processing of used vehicle mechanical reconditioning in accordance with dealership policy and guidelines Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer and dealer recommendations Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Implements and maintains a service marketing program by collecting and/or confirming email addresses and cell phone numbers of customers Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Minimum Qualifications (Education, Experience, Skills) No experience required- we will train! High school diploma or general education degree (GED) Valid Drivers License Clean background Customer-service oriented Typing/ computer skills Communication skills Vinart Dealerships is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or age. Vinart Dealerships is committed to ensuring a diverse and inclusive workplace, and we comply with all applicable laws and regulations regarding non-discrimination and equal opportunity.

The Service advisor will interact with customers about necessary service for routine maintenance, help identify mechanical problems by questioning the customer or doing a visual inspection or road test. The Service Advisor will discuss with customers about inspection results, recommend corrective procedures, and prepare work orders for needed repairs. When work is completed on vehicles the Service Advisor will create repair orders showing time, cost, labor and write a brief description of the problem on the repair order then explain the work performed and the charges to the customer. Service Advisors will also handle customer complaints. Job Duties Include: Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with customer as needed to confirm the problem or refer to test technician. Refers to service history, inspect vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes “promised time”. Checks with dispatcher if necessary. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtains credit approval if necessary. Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. . Implements and maintains a service marketing program. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly. Keeps service department forms, menus and pricing guides up-to-date. Explains completed work and all charges to customers. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Inspects all vehicles for body work, informs customer in work is needed, and provides an estimate for body work. Supervises all cleaning and prepping of new and used vehicles. Maintains a professional appearance. Keeps work area clean. Other duties as assigned.

Join a purpose-driven team at Caron Treatment Centers, where for nearly 70 years, we've been helping people find a path to recovery from addiction and rebuild their lives. We offer real careers with real opportunities for growth, comprehensive training, and a commitment to work-life balance. Our benefits include generous paid time off, company-paid life and disability insurance, professional growth and development, tuition reimbursement, a competitive 401(k) plan, and robust medical, dental, and vision plans. We're proud to foster a diverse and inclusive environment, with a culture of teamwork, compassion, and dedication to our mission. Start a career that saves lives at a company that values yours! The Development Services Coordinator plays a key role in supporting the organization's fundraising, annual giving, and donor stewardship activities. This position is responsible for processing gifts and acknowledgments, managing tribute notifications, supporting employee campaigns, and coordinating event registrations. The Coordinator maintains accurate donor and event data within the CRM system, generates reports, assists with prospect research, and provides general administrative support to the Development team. This role requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively across departments to ensure efficient and accurate development operations. This position is full time, Monday- Friday. Candidates must have the ability to come to the Wernersville campus a few days per week. Starting salary is between $23-25/hr, depending on experience level. Duties and Responsibilities: Process gifts and acknowledgements for Annual Fund Program related to but not limited to direct mailings and web gifts. Process tribute gifts and provide tribute gift notifications and mail to honorees and families. Provide Employee Campaign support, process acknowledgments. Supports the Development team as needed in following up on outstanding gifts. Coordinate all aspects of events registration. This includes but is not limited to recording information in the CRM system, gift entry, processing acknowledgments, providing weekly reports to event planners, maintaining event documentation, creating and managing event pages in collaboration with Regional Vice Presidents, managing registrations and RSVPs in collaboration with event planners, and closing out all programs and events as needed. Provide periodic reports to the supervisor Track and document patient scholarship letters for Endowed and Restricted Funds Manage returned mail Cross train with Development operations staff to learn all aspects of Development Services. Maintain Development/Alumni Event Calendar/Staff Birthday list Process department invoices Order Office Supplies Support prospect research initiatives as deemed necessary by the Senior Director of Development Collaborates with Database Administrator & Analyst to maintain date integrity, including updating data in CRM on a periodic basis. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Physical Requirements: The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 20 lbs. Ability to walk up/down steps daily Education, Experience and Qualifications: High School Diploma or equivalent, Bachelor's degree preferred 3-5 years of professional administrative experience, including data entry, and organizational work. Experience in development services and/or using Raisers Edge database is strongly preferred. Proficient using Microsoft Word, Excel and Outlook and Teams. 1 year of continuous sobriety is preferred, if in recovery. Knowledge, Skills and Abilities Excellent communication skills including writing, proof reading, and speaking. Ability to manage multiple projects and work assignments from a variety of staff. Excellent interpersonal skills both in person and by phone, with a high degree of professionalism. Excellent organizational skills and attention to details.

ALL LEVELS WELCOME TO APPLY (ENTRY THROUGH SENIOR LEVEL) This position is responsible for providing client service to our partners, intermediaries and plan sponsors. The Retirement Services Consultant will develop and maintain a detailed understanding of retirement plans and Ascensus products and services with the goal of helping our clients manage their retirement plans appropriately. The Retirement Service Consultant works with the Relationship Manager to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting. We are hiring entry level through senior level associates so all experience levels are encouraged to apply. Essential Duties and Responsibilities: •Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. •The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. •Maintain and continue to grow detailed knowledge and understanding of retirement plan rules and Ascensus business and product offerings •Consistently provide a high level of consultative proactive client service in a professional manner. •Develop effective working relationships with team and internal departments in order to provide effective service for our clients. Successfully identify record and monitor assigned items; includes determining required action for resolution of client issues. •Ensure inquires and issues are resolved and service levels are met. •Provide thorough, high quality research, problem solving and issue resolution •Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle. •Participates in creating a strategy with Relationship manger to ensure client retention. •Identify, document and address risks through superior client service. Communicate with team in order to keep all informed and support current client strategy. •Assist in the management of vendor relationships on behalf of clients and partner. •Deliver client retention by anticipating client's needs, recommending changes or actions, in conjunction with the Relationship manager. •Achieve individual and team goals for service levels, growth and retention for assigned book of business. •Identify and document systematically “opportunity plans” working with Relationship Manager on a strategy to mitigate risk. •Achieve individual and team goals, for service levels, growth and retention risks through servicing your clients. •Proactively communicate with the client and partners regarding all components of service delivery. Solicit and share feedback with appropriate internal resources in order to improve the client experience. •Prioritize activities and manage time to effectively and efficiently provide quality client service to our partners and clients. •Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans' periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.). •Assess client objectives, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients. •Educate client regarding plan features, product capabilities or Ascensus functionality and process. •Develop ideas for improvement and provide feedback/solutions to plan sponsor and financial professional to minimize risk and improve process. •Act in the role as the subject matter expert on specific topics for initiatives with responsibility for training and assisting others across departments in area of expertise. •Provide training to members of team as opportunities arise. •Perform other duties and participate in or lead special projects as assigned. Minimum Requirements: · Bachelor's degree or equivalent work experience. · Direct client experience and Retirement Services industry experience or thorough knowledge preferred · Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred. · Excellent written and verbal communication skills. The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization, as well as with our client base. · Excellent presentation skills, business etiquette, client service skills and time management. · Demonstrated professionalism in all aspects of the role. · Experience with financial services systems (i.e. recordkeeping, trust, trading); and experience with plan recordkeeping and trust reconciliation. · Proficiency in Microsoft Office software applications, specifically Word and Excel required, Access and PowerPoint preferred. · Excellent analytical and problem resolution skills. · Knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype). · Ability to work in a team environment to ensure common goal of providing exceptional client service. · Ability to work well under pressure with multiple priorities and deadlines in a demanding environment. · Ability to make sound business judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company. · Ability to work extended hours to meet business needs as required. · Quality focus with attention to detail. · Handle other essential tasks as assigned. The national average salary range for this role is $40K-80K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits . Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status. Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience. Bosselman has many benefits to offer you that you will not find anywhere else like: Paid vacation 401K and matching contributions Health, dental and vision insurance Short and long term disability insurance Life insurance A clearly defined path for growth On-demand pay with PayActiv (access to earned but not yet paid wages) And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through: Responsibilities Greets customers promptly and provides friendly competent customer service. Coordinates the service center's scheduling and workflow. Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs. Answers customer questions about service outcomes and consults with the Technicians as needed. Understands marketing and sales strategies to finalize all transactions. Consults with Technicians about needed repairs and communicates those needs with the customer. Comprehends the industry needs by increasing knowledge of products and services. Understands the customer's need and be able to communicate those needs to the Technicians and vice versa. Responsible for keeping all customer facing items cleaned, stocked, and up to date. Responsible for receiving merchandise, stocking, and updating pricing for all showroom products. Maintains a complete understanding of the Boss Shop Warranty process. Assigns work to all technicians within the guidelines of the company. Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers. Reports for work in a timely manner when scheduled. Additional Job Duties: Assists with other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications Education and/or Experience (include certs or licenses needed): Retail or guest service experience preferred. Minimum Qualifications: Valid Driver's license and insurable to drive. Able to maintain working knowledge of parts inventory. Able to complete the Service Advisor New Team Member Training within the first 90 days of employment. Able to work on the computer system efficiently. Ability to read, write and perform math skills. Must possess a positive, enthusiastic attitude. Must be flexible with the ability to adapt to change when required. Demonstrates excellent communication skills. Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings. Must have reliable transportation and phone. Must be able to communicate in English. - IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service. Able and willing to work cooperatively with other team members. Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.

Responsibilities: As a Service Advisor at MobilityWorks, you will have the opportunity to accomplish the following: Build and maintain the service scheduler daily, handling customer pay and warranty work. Actively manage the call strategy to engage existing customers, with a focus on operational maintenance. Collaborate with the Service Manager to establish and follow shop workflow for pre- and post-production work. Communicate daily appointments and necessary hours to fill the scheduler in Salesforce. Greet clients upon arrival and follow the established customer reception process, ensuring accurate and up-to-date client information. Receive sublet and inventory parts in accordance with procedures, properly tagging them for inventory bins. Coordinate transportation requests for consumer and commercial clients with the Service Manager in advance, whenever possible. Submit warranty requests within vendor timelines, including diagnosis, parts, and time associated with warranty repair. Perform weekly and monthly reconciliation of customer pay and warranty work-in-progress after month-end invoicing is completed. Requirements: To succeed in this role, you should possess the following qualifications: High school diploma or GED is required. 2-3 years of experience in automotive repair management. Strong verbal, written, and interpersonal communication skills.

Job Description Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at *************** to learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference. Benefits: We offer a generous benefit package including: Vacation and PTO time Paid Holidays 401k with profit sharing Medical, Dental and Vision insurance. Employee Assistant Program FSA and HSA Plans Life Insurance Opportunities for Advancement Paid Training Employee Referral Program Employee Discount Location: Bergey's Commercial Tire, Reading PA Shift: Full Time Pay: Starting at $24.00 / hour based on experience Summary Handles all aspects of customer needs via walk-in business and phone sales and assists the outside tire sales team with customer needs. Essential Duties Answers the phone within the 3-ring standard. Greets customers with a friendly and positive attitude. Records information from customers for tire sales, service and/or repair needs. Takes phone calls from customers and the outside sales team and provides support to ensure tires are ordered, shipped, serviced and/or quoted in a timely manner. Assists in handling customer complaints in a prompt and professional manner. Learns basic Accuterm, demonstrates the ability to look up tires/parts/services, prepare a workorder, check inventory and prepare an invoice/quote as needed. Schedules in shop and on the road services. Checks progress of each repair order throughout the day, monitoring time allowances for each repair line. Ensures that customers are contacted during the repair process if additional work is needed. Review next day's schedule, ensuring inventory availability. Maintains high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Accounts for documents related to repair orders; ensures that none are missing, and all are processed. Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to management. Ensures proper care, storage, and inventory of specialty tools. Fills in for management when necessary. Strives for harmony and teamwork within the department and with all other departments. Abide by PPE standards outlined in the Safety Manual. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Certificates, Licenses, Registrations: Valid Driver's License Successful completion of pre-employment background checks and drug screening Bergey's is an equal opportunity employer.

Service Advisor Wanted! SIGN ON BONUS available if you have dealership experience! As a Service Advisor, you will own our customer's experience in the service lane. In this position, you are the first point of contact with vehicle owners, act as the go-between for Service Technicians and customers, and play a critical role in our long term success! We will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language, while also suggesting opportunities to keep their vehicle safe. From greeting vehicle owners on the drive to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. If you are looking for an opportunity to work for a fast growing, family owned dealership, R&R Auto Group is for you! R&R Auto Group is always looking for a qualified individuals to join our sales and service teams to help handle the overflow of work we are experiencing. At R&R Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. At R&R Auto Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. What We Offer Salary and Bonus based pay plan Multiple Medical and Dental plans to choose from. The health and wellness of our team is important to us 401K Plan Paid time off Growth opportunities, we promote from within Paid Manufacturer Training - Your individual success is key to our business success Family owned and operated. 50+ years in the same community! Long term job security Reasonable Work Schedule Discounts on products and services Team member vehicle discount purchase plan Responsibilities Ensure that customers receive prompt, courteous, and effective service. Set, confirm and prepare for appointments with customers so they can have a great service experience. Greet customers in a friendly manner when they arrive Determine vehicle needs based on customer information and a vehicle walk-around, inspection and test drive Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle Produce repair orders for customers, including cost and time estimates, with full transparency Communicate with customers frequently with service technicians and parts staff to ensure timely completion of work Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer, helping to drive loyalty to the dealership. Follow up on all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensures that the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently Qualifications Organized and friendly personality Demonstrated ability to provide an exceptional customer experience Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Clean driving record Willing to submit to a pre-employment background check & drug screen We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Service Writer I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Fleet Services by Cox Automotive Services keeps your fleet moving. Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. FCSA is currently hiring a Shop Service Writer to support future growth of the Company at this location. If you are looking for a new place to call home, we would love to talk to you! DUTIES * Help answer phones and assist service customers with individual needs for vehicle repairs and maintenance services, provide cost estimates, timelines, etc. * Creating estimates in line with varying customer needs and expectations of cost, quality, and lead time. * Communicate with customers via email, fax, or phone to provide updates on vehicle repair status, obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss billing items. * Review repair orders (RO) for accuracy and ensuring proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured, entering RO into service database system. * Managing the transactions lifecycle from origination until the customer unit is in control/custody of the repair technician. * Obtain customers approval for all repairs and services performed. * Dispatching and assigning shop work to technicians * Working closely with technicians, sales staff and customers ensuring DFS is providing excellent customer service, minimizing costs, and identifying the best solutions for repairing and maintaining customer's vehicles. * Timely and accurate documentation and notation in all DFS internal and external systems regarding each customer vehicle repair * Creating and fostering good working relationships with customers, vendors, and company partners. * Maintaining quality service by establishing and enforcing organization standards and safety policies. REQUIREMENTS * High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field * Strong verbal and written communication, along with listening skills to interact with customers, employees, and vendors. * Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs * Strong computer and Windows office suite skillset, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer) * General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations. * Demonstrated ability to multi-task and apply initiative. * Positive attitude, good instincts, and self-motivation Excellent organizational skills and the ability to balance a variety of tasks Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

NOW HIRING: Service Advisor II Full-time - Monday - Friday | On-site in Douglassville, PA Ready to drive customer success and support service excellence? American Crane & Equipment Corporation is looking for a Service Advisor to join our high-performing Service team. In this role, you'll serve as the principal customer point of contact for service and maintenance needs. You'll coordinate crane technician service, preventive maintenance programs, and customer support, ensuring projects are prepared, scheduled, and completed efficiently. Your focus will be on exceeding customer expectations, retaining current customers, and developing new business through professional, knowledgeable, and proactive service. Job Title: Service Advisor II Department: Service Location: 1440 Ben Franklin Hwy - Douglassville, PA 19518 Schedule: Full-time hours | Monday - Friday 8:00am-4:30pm | Overtime as needed Compensation: Competitive starting salary based on experience and qualifications Why Join Our Team? Be the Customer Connection: Act as the primary liaison between customers and our service team. Support Technician Success: Prepare, assign, and track service jobs to ensure seamless execution. Drive Growth & Retention: Retain existing customers while identifying new opportunities for service and parts. What You'll Do Review order write-ups, job requirements, and materials needed. Create requisitions and manage parts orders. Prepare jobs for scheduling by gathering parts, equipment, and logistics. Assign and monitor inspections. Review daily service reports, escalate emergencies, and follow up. Serve as a technical resource for technicians in the field. Manage workflow in the Service Shop and serve as liaison between customers and technicians. Assist with breakdown service calls as needed. Ensure safety compliance with OSHA, EPA, and local regulations. Support continuous improvement initiatives and training. What We're Looking For Education & Experience High school diploma (required). Associate's or Technical Degree (preferred). 5+ years of experience working on overhead cranes. Proficiency reading electrical drawings, schematics, and blueprints. Knowledge of machinery, equipment, and tools - including design, repair, and maintenance. Strong customer service and communication skills. Hands-on maintenance and diagnostic abilities. Computer proficiency with Excel, Word, Teams, plus CRM and InspectAll (preferred). Skills & Attributes Ability to travel to customer sites. Total travel may be up to but not limited to 3 months in a calendar year. Strong organizational and interpersonal skills. Knowledge of replacement parts and vendors. Ability to climb ladders, lift 50 lbs, work in confined spaces and at heights. Safety-focused, collaborative, and committed to ACECO's mission, vision, and GRIT values. Work Environment This role involves working in both office and mechanical shop environments, occasionally near moving mechanical parts, fumes, vibration, and warm/humid conditions. PPE is provided. What's In It For You? Competitive salary based on experience, skills, education, market data, etc Comprehensive medical, vision, dental, and life insurance Wellness plan Tuition reimbursement Generous paid time off 401K retirement plan Holidays - paid time off Overtime opportunities & more! READY TO APPLY? Submit your application online at Recruitment (adp.com). All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. About American Crane & Equipment Corporation: American Crane & Equipment Corporation is a second generation, women-owned company and for more than 50 years, has been a trusted innovator of high-quality specialty lifting equipment. As a leading manufacturer of cranes, hoists, and other material handling equipment, along with a variety of parts and components for standard, custom, and nuclear applications, we're committed to high quality products and customer satisfaction in an industry where there is no room for mistakes. American Crane & Equipment Corporation is an Equal Opportunity Employer. The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment. The pay for this position is dependent on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid time off, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. NOTE: American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation, and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means. Full Time On-site hours Monday through Friday 8:00AM-4:30PM

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description NOW HIRING: Service Advisor II Full-time - Monday - Friday | On-site in Douglassville, PA Ready to drive customer success and support service excellence? American Crane & Equipment Corporation is looking for a Service Advisor to join our high-performing Service team. In this role, you'll serve as the principal customer point of contact for service and maintenance needs. You'll coordinate crane technician service, preventive maintenance programs, and customer support, ensuring projects are prepared, scheduled, and completed efficiently. Your focus will be on exceeding customer expectations, retaining current customers, and developing new business through professional, knowledgeable, and proactive service. Job Title: Service Advisor II Department: Service Location: 1440 Ben Franklin Hwy - Douglassville, PA 19518 Schedule: Full-time hours | Monday - Friday 8:00am-4:30pm | Overtime as needed Compensation: Competitive starting salary based on experience and qualifications Why Join Our Team? Be the Customer Connection: Act as the primary liaison between customers and our service team. Support Technician Success: Prepare, assign, and track service jobs to ensure seamless execution. Drive Growth & Retention: Retain existing customers while identifying new opportunities for service and parts. What You'll Do Review order write-ups, job requirements, and materials needed. Create requisitions and manage parts orders. Prepare jobs for scheduling by gathering parts, equipment, and logistics. Assign and monitor inspections. Review daily service reports, escalate emergencies, and follow up. Serve as a technical resource for technicians in the field. Manage workflow in the Service Shop and serve as liaison between customers and technicians. Assist with breakdown service calls as needed. Ensure safety compliance with OSHA, EPA, and local regulations. Support continuous improvement initiatives and training. What We're Looking For Education & Experience High school diploma (required). Associate's or Technical Degree (preferred). 5+ years of experience working on overhead cranes. Proficiency reading electrical drawings, schematics, and blueprints. Knowledge of machinery, equipment, and tools - including design, repair, and maintenance. Strong customer service and communication skills. Hands-on maintenance and diagnostic abilities. Computer proficiency with Excel, Word, Teams, plus CRM and InspectAll (preferred). Skills & Attributes Ability to travel to customer sites. Total travel may be up to but not limited to 3 months in a calendar year. Strong organizational and interpersonal skills. Knowledge of replacement parts and vendors. Ability to climb ladders, lift 50 lbs, work in confined spaces and at heights. Safety-focused, collaborative, and committed to ACECO's mission, vision, and GRIT values. Work Environment This role involves working in both office and mechanical shop environments, occasionally near moving mechanical parts, fumes, vibration, and warm/humid conditions. PPE is provided. What's In It For You? Competitive salary based on experience, skills, education, market data, etc Comprehensive medical, vision, dental, and life insurance Wellness plan Tuition reimbursement Generous paid time off 401K retirement plan Holidays - paid time off Overtime opportunities & more! READY TO APPLY? Submit your application online at Recruitment (adp.com). All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. About American Crane & Equipment Corporation: American Crane & Equipment Corporation is a second generation, women-owned company and for more than 50 years, has been a trusted innovator of high-quality specialty lifting equipment. As a leading manufacturer of cranes, hoists, and other material handling equipment, along with a variety of parts and components for standard, custom, and nuclear applications, we're committed to high quality products and customer satisfaction in an industry where there is no room for mistakes. American Crane & Equipment Corporation is an Equal Opportunity Employer. The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment. The pay for this position is dependent on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid time off, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. NOTE: American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation, and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means. Full Time On-site hours Monday through Friday 8:00AM-4:30PM

Job Description ★ NOW HIRING: Service Writer At Hunter Truck, our people are the heart of everything we do, and we're excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, and New York. If you're looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you'll thrive here. Come build your career with a team that invests in you from day one. POSITION AT A GLANCE Location: Lancaster, PA Position Type: Full-Time Schedule: Monday through Friday, 7:00 AM to 3:30 PM Address: 1463 Manheim Pike, Lancaster, PA 17601 WHAT YOU'LL DO As a Service Writer, you'll manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated. You will: ➤ Greet service customers, sell needed work, write repair orders, and estimate repair costs ➤ Ensure proper payment type is selected and perform initial review of repair orders ➤ Communicate with technicians and update customers on repair progress ➤ Obtain authorization for additional work and maintain accurate repair documentation ➤ Administer warranty claims and policy adjustments in accordance with manufacturer guidelines ➤ Maintain repair order balance and assist parts/service departments as needed ➤ Handle customer inquiries, complaints, and scheduling professionally ➤ Maintain a clean and organized work area while adhering to all safety policies WHAT YOU BRING ◆ Education & Experience: Three to ten years of related experience and/or training, or an equivalent combination of education and experience. ◆ Certificates & Licenses: Valid Driver's License required; must meet company insurability standards. Commercial Driver's License preferred (can obtain upon hire). ◆ Physical Requirements: Regular walking and frequent standing. Occasional stooping, kneeling, crouching, or crawling. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment. WHY WORK WITH US ► Your hard work earns real rewards with competitive pay and bonus opportunities ► Comprehensive benefits package to keep you and your family covered ► 401(k) with company match because your future matters ► Your success is our priority. We offer training, mentorship, and advancement opportunities ► A supportive, team first culture where you're never just a number ► A legacy of stability in a company that is family-owned and trusted since 1938 READY TO APPLY? If you want a role where you're valued, supported, and able to grow, this is it. Apply today and take the next step in your career. Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.

Service Writer Job Description Core Values Champion: Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused. Reliable and Punctual: Always on time and ready to contribute, demonstrating commitment through consistent arrival at work. Customer Advocate: Listens attentively to customers, striving to exceed expectations and build strong, lasting relationships. Clear Communicator: Provides timely, accurate updates to eliminate confusion, ensuring smooth and satisfying customer experiences. Detail-Oriented: Diligently records and relays information with precision, preventing mistakes and enhancing operational efficiency. Problem Solver: Tackles issues proactively, escalating when necessary to maintain seamless service delivery. Efficient Multitasker: Manages various tasks and customer interactions with professionalism and speed, while maintaining high standards. Professional Representative: Upholds professionalism in appearance, attitude, and behavior, serving as a model of the company's values to customers and coworkers. Collaborative Team Player: Works harmoniously with colleagues, respecting all team members, and contributing to overall team success. Responsible and Respectful: Takes ownership of tasks, demonstrates initiative, respects others' ideas, and maintains a positive environment by rejecting gossip and negativity. Responsibilities Greet and acknowledge all customers promptly. Gather customer information and generate accurate repair orders. Document customer issues accurately using their own words. Verify unit information, complete repair orders, and add helpful notes as needed. Communicate repair estimates and track the progress of orders through to completion. Seek assistance from the Service Manager when issues escalate beyond your control. Follow established processes consistently to minimize errors and ensure smooth operations. Use the ID # system to identify customer units efficiently. Collaborate with tech support and transfer calls when necessary. Coordinate with the receptionist to manage overflow calls. Answer phone calls professionally, ending with a recap and a positive closing. Assist customers with loading and unloading equipment. Collect payments and ensure customer satisfaction at the end of service. Assist the delivery driver and ensure professionalism in customer interactions. Ensure excellent customer service by following every process and task with attention to detail. Maintain a clean work environment. Assist truck deliveries as needed. Ensure customer refreshment area is full stocked. Qualifications Physical Requirements: Able to lift, carry, push, or pull up to 50 pounds and perform tasks like bending, climbing, squatting, and kneeling. Mechanical Aptitude: Intermediate mechanical knowledge and a natural aptitude to learn more. Basic Mathematical Skills: Able to perform basic math calculations necessary for repair work, customer orders, and cost estimation. Computer Skills: Proficient in using dealer management software, entering repair orders, tracking progress, and utilizing basic tracking systems. Attention to Detail: Accurate in gathering customer information, documenting issues, verifying unit details, and following processes consistently. Problem-Solving and Adaptability: Able to quickly assess customer needs, troubleshoot issues, and escalate problems to the service manager when beyond personal ability. Time Management and Efficiency: Capable of managing multiple tasks simultaneously, prioritizing based on urgency, and ensuring timely completion. Dependability and Accountability: Takes ownership of tasks, follows through on commitments, and ensures deadlines and customer satisfaction are met. Customer Service Orientation: Provides friendly, professional customer service, actively listening and addressing concerns while following proper communication protocols. Collaboration and Teamwork: Works effectively with team members across departments to ensure a seamless and efficient customer service experience. Communication Skills: Communicates clearly with customers and colleagues, both in person and over the phone, while adapting style to the situation. Willingness to Work Overtime: Open to working overtime as needed to meet customer demands.