Service advisor jobs in Richmond, VA - 555 jobs

Insight Global is looking for a bilingual Customer Service Representative to join a local Richmond company. The Customer Service Representative will be responsible for management of all customer orders from receipt of order through customer invoicing. This will include identifying the timeliest and most cost effective method for order of fulfillment, maintain direct customer contact, assist with any requests from accounting for month end close, and provide exceptional customer service to all customers. Required Skills & Experience Fluent in Spanish 2+ years of customer service experience Nice to Have Skills & Experience Bachelors degree Experience in manufacturing or logistics Job Type: 6-month contract to hire opportunity Hourly Pay: $25-$33/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

The salary range for this role is $14.25 to $15.00 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

Are you passionate about providing exceptional service? Do you thrive in a fast-paced, environment? Do you love to solve problems? Look no further! We're seeking a Customer Service Representative to join our team. About us: We are a growing acoustical product manufacturer who is forward thinking, believes in continuous improvement that values integrity and innovation. Brief Summary: The CSR or Customer Service Representative serves as the first point of contact for customers who have questions or issues related to a company's products or services. ACTIVITES/TASKS Manage a high volume of incoming phone calls. Answers / manages phone calls, voice mails, emails, and other communications. Fields all customer inquiries and responds to / manages same. Directs customers to other staff when additional technical assistance is needed. Generate sales leads or upsell opportunities if possible Identify and assess customer needs to achieve satisfaction Build sustainable relationships with customer accounts through open and interactive communication Troubleshoot and investigate customer inquiries or complaints. Ensure excellent service standards and maintain high customer satisfaction. Participates in the daily management process every day. As for all team members, this role also tracks / plots data as assigned, and leads problem solving initiatives as assigned. Supports and fully participates in the company's continuous improvement processes. “Follows and Lives” the company's stated values. Flexibility to work extended hours and overtime as required to support inquiries Nationwide Uses customer complaints and review feedback to improve website design, service offerings, and customer satisfaction. Assists with responses and resolution of customer issues and complaints. Oversees corrections and improvements to product offerings to ensure accurate, competitive product positioning. Regularly evaluates competitors with respect to pricing, delivery, service, quality, etc. and works with required production, sourcing, and web developers to offer best value in the industry. Other duties and projects as may be assigned. PHYSICAL REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Extensive time spent sitting at a desk typing and speaking on phone Ability to work in a high stress, face paced environment Periodically subject to construction or warehouse environments PROFESSIONAL COMPETENCIES DESIRED AS degree in related field or relevant work experience in manufacturing / ERP environment. BS degree preferred but not required. APICS or similar certifications preferred. (Company supports earning or continuing relevant certifications) A minimum of 3 years' work experience in a customer service role required. High proficiency in Microsoft Office suite required. ERP data entry experience preferred. Self-motivated, high-energy level and a “willingness to go the extra mile”. Excellent writing and verbal communication skills. Strong follow-through skills to complete tasks “on time” and accurately. Knowledge of Bill of Materials and Production Routers. Excellent communication skills and a positive attitude Strong problem-solving abilities Patience and empathy Ability to multitask and prioritize effectively Quick learner who pays attention to detail SAFETY REQUIREMENTS Adheres to Acoustical Solutions Health & Safety manual Attends all company safety meetings. Ability to lift 25 pounds. Wears appropriate PPE when required. PERKS: Competitive salary and benefits package Opportunities for growth and advancement Fun supportive team culture

: Automotive Service Advisor The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended. The ideal candidate has a high school diploma or GED, may have some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. This summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. Responsibilities Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can't be ready at the promised time, and obtains authorization from customers when repair estimates are revised Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations Ensures that all completed repairs have gone through quality control and/or a road test Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB) Ensures all service level targets are met or exceeded Ensures that required documentation is complete and is in compliance with regulations and standards Complies with and enforces all safety policies and procedures Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned Job Requirement:Requirements High school diploma or GED One year of dealer-level or large facility experience preferred Valid and unrestricted driver's license and clean driving record Professional and dependable Safety and customer service oriented Basic computer and internet skills Outstanding communication skills Professional appearance and work ethic Ability to read and comprehend instructions Able to bend, kneel, squat, stand, and lift heavy objects as needed Compensation Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Professional Workplace Non-Smoking Workplace Drug Free Workplace Opportunity for Advancement Direct Deposit 401(k) with Company Match Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customers' wants and needs 100 percent of the time and always provide a pleasant, informative, and professional experience. Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. It's time to make the most important move of your career! Apply Now!

Full-time Description Virginia Automotive Service in Glenn Allen, VA is looking to hire an exceptional Service Advisor to join our winning team! Platinum Plus provides the highest quality automotive services to its customers and is changing the way people think about auto repair. We believe in leading with honesty and integrity and doing things right the first time. If being part of a successful company that treats its employees like family is important to you, then Virginia Automotive Service is where you should be! The Service Advisor is responsible for building strong customer relationships, providing excellent customer service, and selling recommended services and repairs. Service Advisors will greet and consult customers on their needs while providing value-added recommendations and education on our services. RESPONSIBILITIES Ensure customers receive prompt, courteous, and effective service either in person or by phone Act as point of contact between technicians and customers Perform vehicle walk-around and documentation of customer concerns to enable technicians to properly diagnose and service the vehicle Keep customers informed on completion times, service expenses, and possible changes Follow and promote our high standards of safety, organization, and cleanliness. Requirements QUALIFICATIONS Automotive knowledge with at least 2 years of working experience as a Service Advisor Career-minded individuals looking to grow within the company Exceptional customer service skills Honesty and integrity, with a positive attitude and strong work ethic Team-first mentality Valid driver's license BENEFITS Leading compensation plans with commissions Generous benefits and perks (health, vision, dental, and life insurance) 401(k) with company match Employee discounts Paid holidays, sick days, and PTO Opportunity for growth!

McGeorge Toyota is currently hiring for Service Advisors! Our Services Advisors initiate automotive services and repairs by addressing customer concerns and recommending needed services and maintenance; verifying warranty and service contract coverage; developing estimates; writing repair orders; selling ethically needed repairs and maintenance; and maintaining customer rapport and records. The Service Advisor position has a strong focus on sales and customer service. Demonstrate ability to work collaboratively in a team-focused environment to ensure the ongoing growth of the business. Job Requirements: Must have Service Advisor experience (dealership environment preferred) Requires strong verbal and written communications skills Required to be able to produce high sales levels while maintaining high levels of customer satisfaction Ability to multi-task and work in a fast-paced environment Customer focused Energetic Self-motivated In return for your invaluable knowledge, skills, talent and ambition, McGeorge Toyota offers competitive salaries and benefits. Requires pre-employment background including DMV and drug screening. David R. McGeorge Car Company is a drug free equal opportunity employer.

HERE WE GROW AGAIN! The Mills Automotive Group needs an EXPERIENCED SERVICE ADVISOR to help with our growing business. Our newest team members will utilize their vast experience with Nissan, Infiniti, Toyota, Hyundai, or Honda at our Classic Nissan of Williamsburg or Newport News Locations. Our service advisors assist customers in caring for their cars/trucks by conveying the value of maintaining their vehicles following the manufacturer's guidelines. The service advisor must establish and maintain positive relationships with our clients. What You Do: Perform service drive walk-around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair order Interact with customers to determine immediate service needs Serve as a liaison between technicians and customers Provide excellent customer service experience Review service history, multipoint inspection results and recommend service to clients Write and verify accurate repair orders and include supporting documentation to complete manufacturer's warranty claims Support service department goals by: Improving sales of labor, parts, and accessories Administer new and used vehicle warranty repairs in accordance with manufacturers requirements Verify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer Perform an active vehicle delivery with customer when work is completed Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training Successful attributes and skills: Excellent communication skills and ability to be a team player Ability to minimize and redirect customers frustrations Trainable Outgoing and friendly personality with great customer handling skills Professional appearance Strong organizational skills Technical certification a plus Manufacturer training certifications Compensation and benefits: Salary range between $62k-$100K Base range will be determined by competitive market rate for your skills, experience and performance Bonuses are a part of your total compensation and will be based on achievement of specific business goals Medical, Dental and Vision Plans Vacation Time 401k Plan Paid training Vehicle discounts

Full-time Description About the Role We are seeking an experienced Service Advisor with a proven track record in sales and customer service to join our General Motors/Chevrolet service team. This role is ideal for someone who thrives in a fast-paced environment, understands dealership operations, and is passionate about delivering exceptional customer experiences. Why Join Us? Competitive pay and commission structure ($55,000 to $85,000 annually). Excellent benefits and retirement package. Supportive leadership and team environment. Career Growth ongoing training and career development opportunities. Work Life Balance closed on Sundays and Paid time off. We Value Diversity CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Requirements Key Responsibilities Greet customers and accurately document service needs. Advise customers on recommended maintenance and repairs, ensuring transparency and trust. Prepare and present detailed service estimates and repair orders. Upsell additional services and products based on customer needs and vehicle condition. Coordinate with technicians to ensure timely and efficient service delivery. Maintain strong follow-up communication with customers regarding status updates and approvals. Achieve and exceed sales and profitability targets for service department. Qualifications Minimum 2+ years' experience as a Service Advisor/Writer in a GM or Chevrolet dealership (or similar OEM experience). Strong knowledge of automotive systems and dealership service processes. Proven ability to meet or exceed sales goals in a service environment. Excellent communication and interpersonal skills. Proficiency in dealership management systems (CDK, Reynolds & Reynolds, etc.). Valid driver's license and clean driving record. Benefits: 401(k) with company match Employee Stock Ownership Plan (ESOP) Health, dental, and vision insurance. Tuition reimbursement Opportunities for career growth within CMA's dealership network Employee discounts on vehicles and services Closed on Sundays Drug and Alcohol Policy CMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employees Pre-Employment Screening Notice Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening. Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application! Salary Description $55k - $85k annually

Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. What You'll Do: Determine specialized product needs and services by working directly with customers Suggest add-on sales to increase average transactions Provide price estimates for designated installations prior to scheduling appointments Keep customers apprised of work progress What You'll Need to Have for the Role: A minimum of one year of service experience is preferred Previous RV product or camping lifestyle Ability to work daily on a computer and perform internet searches as needed Excellent organization and follow up skills are required The ability to follow department procedures and policies Valid driver's license preferred May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Prolonged periods of standing, stooping, crawling, and bending General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

JOIN AN AWARD-WINNING TEAM. Voted One of Richmond's Best Places to work Regular Training Provided Competitive benefits Team events Closed on Sunday's Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license Ability to pass background check and drug testing We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

🔧 Service Advisor - Mercedes-Benz of RichmondLocation: Richmond, VAPosition Type: Full-TimeDepartment: Service About Us: At Mercedes-Benz of Richmond, we pride ourselves on delivering an exceptional ownership experience that matches the prestige of the brand we represent. Our Service Department is the heartbeat of that promise-and we're looking for a professional, customer-focused Service Advisor to help us keep it running smoothly. 🚘 What You'll Do:Serve as the primary point of contact for customers during the service process Accurately document customer concerns and vehicle issues Provide clear explanations of recommended services and repair timelines Coordinate with technicians to ensure timely and high-quality service delivery Maintain communication with customers throughout the repair process Ensure customer satisfaction and build long-term relationships 👤 What We're Looking For:Strong interpersonal and communication skills Ability to multitask and thrive in a fast-paced environment Prior experience in automotive service or customer service preferred Working knowledge of vehicle systems and dealership operations a plus Professional demeanor and a commitment to excellence Valid driver's license and clean driving record 🎁 What We Offer:Competitive compensation with performance incentives Comprehensive benefits package (medical, dental, 401(k), etc.) Paid training and career development opportunities Employee discounts on vehicles, parts, and servicesA supportive team environment and the prestige of working with a luxury brand Ready to elevate the service experience for Mercedes-Benz owners? Apply today and become part of a team that values professionalism, precision, and customer care.

JOIN AN AWARD-WINNING TEAM. Voted One of Richmond's Best Places to work Regular Training Provided Competitive benefits Team events Limited Saturday Hours Closed on Sunday's Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Title: Service Authorization Consultant State Role Title: Health Care Compliance Spec II Hiring Range: Up to $65,000 Pay Band: 5 Recruitment Type: General Public - G Job Duties The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a highly motivated individual to ensure that the DBHDS Developmental Disabilities waivers' service authorization system maintains all standards of accountability, proficiency and responsiveness to the users of the system which results in the alignment of needs and resources of all the individual's receiving waiver funded services. Incumbent will be responsible for the review of Individual Support Plans, Individual Service Packages, Planning Calendars, and Service Authorizations for the waivers for individuals with developmental disabilities, assuring that all criteria are met from when the process initiates with the case manager/support coordinator through to the authorization of a service. This includes, but is not limited to, discussing appropriate service alternatives with support coordinators/case managers and their supervisors to include the provision of needed training and technical assistance; problem solving to ensure individuals receive the appropriate services according to their assessed needs; and communicating the results of the review process to CSBs, private providers and the VA Medicaid Management Information System. This is a Richmond Central Office position and while there may be an opportunity for limited telework, which is currently one day per week, the expectation is that the selected candidate will be working in the DBHDS Central Office located at 1220 Bank Street, Richmond, VA 23219. This position may require frequent state travel. Additional responsibilities include: • Performing clinical review and/or authorization of waiver and EPSDT services for individuals with developmental disabilities for all new and revised service plans, as appropriate. • Utilizing knowledge of authorization procedures and interpretation of Medicaid regulations, policies, and procedures. • Accurately entering service authorization information into the Waiver Management System (WaMS) & the Virginia Medicaid Enterprise System (MES). • Providing service authorization related consultation and training to assigned Community Services Boards/private providers of case management services. • Analyzing trends and problem areas within localities; providing recommendations and assistance to other DDS staff regarding technical support, training, and the development of guidance materials. • Abiding by all legal and regulatory standards promulgated by state, federal and professional regulatory organizations and will engage in conduct that is professional and ethical at all times, to the best of my knowledge and understanding. Minimum Qualifications • Knowledge of professional standards of supports and services for individuals with developmental disabilities (DD), including knowledge of best practices. • Knowledge of the health care needs of persons with disabilities (physical, cognitive, emotional), health and social service programs and issues, community resources, state and federal DD regulations, negotiation techniques, problem resolution, medical terminology, and medical standards of treatment. • Ability to work with electronic information systems. • Demonstrated ability to organize and prioritize work assignments, and to communicate effectively orally and in writing. • Ability to research and identify changes in program requirements and policies and to interpret state and federal regulations. • Ability to use a range of computer programs and database applications such as Word, Excel, and the Internet. Additional Considerations • Bachelor's degree in a human services field (including, but not limited to, sociology, social work, special education, rehabilitation counseling, or psychology). • Demonstrated training/professional experience in the delivery of services to individuals with DD. • Experience in social, behavioral science, education, or related human services field. • Understanding of best practices in developmental disability (DD) services or understanding of how best practices are adopted and ability to translate experiences and training within the DD system. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. This position is eligible, however not guaranteed, for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy. For consideration, interested applicants must apply by completing the online application. A resume may also be included with your submission. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. This position is open until filled; however, applications/resumes will begin to be reviewed within seven (7) business days of the date of this posting. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly. For any technical assistance with the jobs.virginia.gov website, please contact **********************************. Contact Information Name: ShaKiera Miles Phone: N/A Email: ********************************* - Inquiries Only/No Submissions, to include resumes. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Company, a 38-location Kenworth and Isuzu truck dealership group, is looking for a Service Advisor to join our Ashland, VA team. The primary function of the Service Advisor is to generate, monitor and close all repair orders and to assist the Service Manager in the management of Service Department records and files. ** Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening. Duties and Responsibilities: Personally coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status -of -repair inquiries, payment terms and complaints. Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Foremen/Technicians. Coordinates with Service Manager to assure completion of work within time promised to customer. Monitors progress of repairs and updates customer on any changes in agreed service, costs, or time of completion. Obtains customer authorization for such changes. Calculates all labor charges on flat rate repair orders. Reviews all labor charges on hourly rate repair orders. Closes all repair orders in coordination with Service Manager. Reconciles original repair order with final invoice. Summarizes Service technician's time cards, balances with repair orders, and transmits to Payroll Clerk, Tracks down and resolve all discrepancies prior to transmitting. Insures timely, competent and courteous relations with service customers. Analyzes quality control report. Promotes the sales of labor, parts and accessories during customer contact. Maintains follow-up with customer on suggested repairs. Maintains up-to-date information on hourly service rates, service specials, etc. offered by competitors. Maintains technical bulletins and other service shop literature. Issues Non-inventory Purchase Orders as authorized by management. Receives purchase orders, as issued by other employees only. Controls cash box for Service Department, including accepting payment from customers, reporting cash balances to credit Manager and securing box at close of business. Assists Service Manager in the management of Service Department files and records. Types forms, letters, correspondence and answers phone as directed by Service Manager, including manufacturer pre-delivery forms. Staggers lunch hour with Service Manager to cover phones daily. Monitors daily all open repair orders and closes as quickly as possible. Troubleshoots with parts department any delays in receiving parts or repair orders and resolves quickly. Monitors Inter-company tickets to ensure equal priority. Issues workers' compensation “First Report of Injury” forms to injured employees. Ensures forms are correctly completed and returned immediately. Directs injured employee to necessary medical treatment. Promptly forwards reports to Service Manager for review for processing of claim. Maintains current injury ledger. Monitors first aid box and keeps filled with necessary supplies. Qualifications: Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker and a self-starter and a problem solver. Organizational, communication, and time management skills a must. Exceptional phone and customer service skills required. Appearance must meet the company image and requirements. BENEFITS: Kenworth Sales Company. promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development. Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion. History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service. Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans. Veterans are encouraged to apply! About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions. An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an Express Lube Service Advisor in Richmond, Virginia. The Express Lube Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Seeking candidates with a minimum two years' service related experience; heavy equipment exposure; High School diploma or equivalent. Requirements for the Express Lube Service Advisor position include: Must be proficient with Microsoft Office Products. Must have excellent customer service skills and the ability to deal with stressful situations. Must be a strong communicator with excellent oral and written communication skills. Must be able to effectively multi-task. Must have an attention to detail. Working knowledge of the function and repair of heavy construction equipment preferred. Must be able to work any shift. Promote a positive customer experience. Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way. Physical requirements must be met for the Express Lube Service Advisor job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned. Competitive Compensation and Benefits: Health, dental and vision insurance. Paid time off. 401(k), $0.75 to $1.25 match up to 6%. Life and disability insurance. In-house training instructors/programs. Tuition reimbursement. Employee referral bonus program. Discounts: cellular phone service, computers, tooling, cars and trucks. Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply. Carter Machinery is a drug-free workplace.

Hancock's Automotive has been providing quality car care in North Chesterfield, Virginia, since 2011. We are a family-owned business delivering honest and professional automotive repair and auto maintenance services to the people of North Chesterfield and surrounding areas. The quality ASE (Automotive Service Excellence) certified technicians at Hancock's Automotive employ today's latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles. Job Description Automotive shop looking for the right full time, experienced and responsible person that can handle interaction with customers and mechanics. Qualifications Person would be responsible for meeting customers as they enter to discuss requirements needed for vehicle. Responsible for creating repair orders for work being done to customer's vehicle along with being able to do quick estimates for customers at the front counter. Other duties include answering all phone calls in a polite manner, maintaining a clean work environment and contacting customers on work already completed and maintenance coming up in the future. Additional Information All your information will be kept confidential according to EEO guidelines.

1 | SUMMARY OF FUNCTIONS: The Service Adviser is the liaison between customers and the repair technicians. The Service Writer will assist the Service Manager as necessary in the day to day management of the service department. The service writer must conduct themselves in the presence of customers in a manner that promotes a positive image of the company. 2 | MAJOR DUTIES AND RESPONSIBILITIES: Answer incoming phone calls, greet walk-in Service Department customers in a timely and friendly manner and maintain healthy relationships with our customer base Schedule service appointments Prepare, open, maintain and close repair orders Write up customer's vehicle problems accurately and clearly on repair order Assist in coordinating the work flow of the shop Refer to service history, inspect vehicle, and recommend additional services needed Provide customer a complete and accurate written quote for repair Update customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing work Coordinate the day to day schedule of the shop Explain work and all charges to customer Obtain customer signature on write-up sheets, repair orders and estimates Ensure that all information for warranty and policy claims is recorded on the repair order. Adhere to company policy regarding collection of funds and release of vehicles All other duties as assigned ADDITIONAL QUALIFICATIONS: ADP/CDK business system experience At least 1 year experience in the repair of heavy duty truck and /or major components Computer skills. Communication skills. Attention to detail. Dependability. 3 | ORGANIZATIONAL RELATIONSHIPS: Reports directly to our Truck Service Manager. Able to support all other departments as needed to support our customers experience and meeting their expectations. 4 | SALARY & BENEFITS: Competitive pay Generous benefits package including employee health insurance coverage paid 100% by Goodman Truck & Tractor, dental, vision, 401k match, and paid time off. Training and certifications offer opportunities to further develop your expertise Promotion from within is core to who we are - many in our management team have been promoted from within so there's room for advancement. Our ownership is active within every facet of our company, and they care personally about our employees and the name we represent.

Link-Belt Mid-Atlantic is a construction equipment company, offering sales, rentals, parts, and service. Our legacy is built on quality products and customer satisfaction. Currently we have a Service Specialist role open at our Ashland branch. The Service Specialist is responsible for the maintenance, inspection, diagnosis, and repair of construction equipment machinery and components, primarily in a field setting. Essential functions of the position include: Efficiently and effectively diagnose and perform field service repairs as directed and ensure the proper completion of each to the customer's satisfaction. Ensure that all required parts, materials, and supplies necessary to complete the repair are ordered and obtained prior to arriving at the jobsite. Identify and arrange for the procurement of additional items as needed after initial inspection and diagnosis of the service repair. Adhere to all safety and environmental regulations and guidelines necessary during repair and ensure work area is properly cleaned upon completion. Ensure that the customer is kept informed of completed repairs and communicate to them any problems or issues found that extend beyond the scope of the original service call. Maintain an adequate level of tools necessary to perform the service requirements. Document and maintain proper records of time spent on each repair, parts and materials used, and detailed descriptions of work performed. Ensure that all parts and materials not used are returned upon completion of the service work per the established guidelines. Provide labor hours daily to the Service Manager or Branch Administrator to ensure timely posting of hours to the appropriate work orders. Prepare and submit expense reports (accompanied with the appropriate receipts) and service truck mileage on a timely basis. Ensure that the service truck is properly maintained in good working condition and appearance. Maintain personal appearance in a neat and professional manner (within the context of the working environment) and ensure professional communications with customers and coworkers. Notify Service Manager of any tooling, shop, yard, or vehicle requirements or deficiencies. Continue with service training education to enhance knowledge and service capabilities, and remain current on new technologies. General qualifications for this role: High School or GED Minimum of five (5) years of related experience in diagnostic and repair work on construction equipment machinery Must be able to read and interpret technical manuals and drawings Must have Commercial Driver's License (CDL) *Link-Belt Cranes does not accept unsolicited resumes or calls from third-party recruiters or employment agencies*

Title: Service Authorization Consultant State Role Title: Health Care Compliance Spec II Hiring Range: Up to $65,000 Pay Band: 5 Recruitment Type: General Public - G Job Duties The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a highly motivated individual to ensure that the DBHDS Developmental Disabilities waivers' service authorization system maintains all standards of accountability, proficiency and responsiveness to the users of the system which results in the alignment of needs and resources of all the individual's receiving waiver funded services. Incumbent will be responsible for the review of Individual Support Plans, Individual Service Packages, Planning Calendars, and Service Authorizations for the waivers for individuals with developmental disabilities, assuring that all criteria are met from when the process initiates with the case manager/support coordinator through to the authorization of a service. This includes, but is not limited to, discussing appropriate service alternatives with support coordinators/case managers and their supervisors to include the provision of needed training and technical assistance; problem solving to ensure individuals receive the appropriate services according to their assessed needs; and communicating the results of the review process to CSBs, private providers and the VA Medicaid Management Information System. This is a Richmond Central Office position and while there may be an opportunity for limited telework, which is currently one day per week, the expectation is that the selected candidate will be working in the DBHDS Central Office located at 1220 Bank Street, Richmond, VA 23219. This position may require frequent state travel. Additional responsibilities include: • Performing clinical review and/or authorization of waiver and EPSDT services for individuals with developmental disabilities for all new and revised service plans, as appropriate. • Utilizing knowledge of authorization procedures and interpretation of Medicaid regulations, policies, and procedures. • Accurately entering service authorization information into the Waiver Management System (WaMS) & the Virginia Medicaid Enterprise System (MES). • Providing service authorization related consultation and training to assigned Community Services Boards/private providers of case management services. • Analyzing trends and problem areas within localities; providing recommendations and assistance to other DDS staff regarding technical support, training, and the development of guidance materials. • Abiding by all legal and regulatory standards promulgated by state, federal and professional regulatory organizations and will engage in conduct that is professional and ethical at all times, to the best of my knowledge and understanding. Minimum Qualifications • Knowledge of professional standards of supports and services for individuals with developmental disabilities (DD), including knowledge of best practices. • Knowledge of the health care needs of persons with disabilities (physical, cognitive, emotional), health and social service programs and issues, community resources, state and federal DD regulations, negotiation techniques, problem resolution, medical terminology, and medical standards of treatment. • Ability to work with electronic information systems. • Demonstrated ability to organize and prioritize work assignments, and to communicate effectively orally and in writing. • Ability to research and identify changes in program requirements and policies and to interpret state and federal regulations. • Ability to use a range of computer programs and database applications such as Word, Excel, and the Internet. Additional Considerations • Bachelor's degree in a human services field (including, but not limited to, sociology, social work, special education, rehabilitation counseling, or psychology). • Demonstrated training/professional experience in the delivery of services to individuals with DD. • Experience in social, behavioral science, education, or related human services field. • Understanding of best practices in developmental disability (DD) services or understanding of how best practices are adopted and ability to translate experiences and training within the DD system. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. For consideration, interested applicants must apply by completing the online application. A resume may also be included with your submission. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. This position is open until filled; however, applications/resumes will begin to be reviewed within seven (7) business days of the date of this posting. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly. For any technical assistance with the jobs.virginia.gov website, please contact **********************************. Contact Information Name: ShaKiera Miles Phone: N/A Email: ********************************* - Inquiries Only/No Submissions, to include resumes. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.