Customer Accounts Advisor
Service advisor job in Albuquerque, NM
The salary range for this role is $13.75 to $14.50 per hour.*
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Service Advisor - Albuquerque, NM
Service advisor job in Albuquerque, NM
Service Advisor Do you have superior customer service skills and a great work ethic that you want to contribute to an established and continually growing office? EA Buck Financial Services in Albuquerque, NM is looking for a strong, detail-oriented Service Advisor to assist with various industry specific tasks to help ensure the office runs efficiently. Our formula for success is to put our customers first. If you're looking for the tools, resources, and freedom to build a great future, please contact us today! The Service Advisor is responsible for three areas of focus which include 1) managing a personal client base as a private wealth manager providing an EPIC planning experience with the use of all three areas of EPIC products which include the BFS models and approved FIA and Life products via EPIC planning which is supported by numerous software programs and planning tools while maintaining a focus on reaching annual sales goals; 2) processing new business applications for this base of clients and for up to 4 financial advisers and; 3) acting as a client coordinator for your personal client base and the financial advisers assigned to you. Minimum Requirements:
Bachelor's degree preferred
Previous client interaction in an office environment
5+ years of Financial Industry Experience Preferred
CFP Preferred
Life & Health paired with either a Series 65 or Series 7 & 66 combination
This position requires that you possess the following skills:
Analytical
Self-Motivated
Self-Directed
Strong Interpersonal Communication Skills
Highly Organizational
Advanced Computer Skills
Responsibilities
Private Wealth Manager:
Licenses - Maintain in good standing all required licenses to act as a PWM at E.A. Buck.
Rules - Abide by all required rules/regs of the contracted carrier, RIA, and B/D and regulators.
E&O - Maintain active E&O insurance.
Fiduciary - Act as a fiduciary for all fee-based clients.
Attendance - Attend and participate in all scheduled meetings as requested by management, maintain appointment availability as agreed upon for your office/region. Attend Workshops in your market.
EPIC Planning - Learn and stay abreast of best practices pertaining to EPIC Planning.
EPIC Products - Learn and stay abreast of all products and investments that are core to the EPIC process.
Communication - Aim to return all client emails and calls and internal communication within 2 hours or by EOD.
Tools - Master and use Nitrogen, Retirement Analyzer, Salesforce, and other software as needed to provide an Epic client planning experience.
Tax - Learn to use the EAB tax projection effectively and efficiently for Discovery and review meetings.
Client Meetings - Thoroughly prepare for all client meetings in advance and provide and EPIC planning experience.
Documentation - Document all client communication in SF which includes detailed meeting notes, phone calls, and emails within the same day of the communication.
Goals - Set annual, quarterly, and monthly sales goals and maintain focus on reaching your goals.
Service - WOW the clients, they should feel fortunate to have you and EAB as their planner and planning firm.
Education - Read/listen to at least 4 financial, educational, motivational books annually. Attend co-adviser client meetings regularly.
New Business Processor:
Check and collect incoming requests from the in-tray and the new business tray.
Review Life, Annuity & Security new business applications and servicing requests which include supporting documentation for completeness.
Enter and update new business information into the internal tracking system.
Application preparation and new business processing for your assigned advisors.
Scan & upload documents into client files in Citrix.
Assist Advisors with application preparation and new business processing.
Submit documents in their entirety to the Broker/Dealer for review and approval.
Submit vendor documents to the vendor for review and approval.
Ensure all Broker/Dealer and vendor outstanding requirements are satisfied.
Confirm source of funds are received.
Process urgent client servicing items, ex. Withdrawal requests, rebalancing/ reallocation instructions, account closure, etc.
Salesforce tracking daily on pending new business.
All new business applications accompanied by a check must be processed within 24 hours, check must be placed in the safe.
Client Coordinator:
Participate in daily check-in meetings, HIVE meetings, and WIG meetings.
Aim to return all client calls and e-mails within 2 hours.
Enter and update client and business information into our CRM.
Prepare client review summaries (“recaps”) for upcoming meetings and transfer to Advisor two weeks before their scheduled appointment. Recaps to be prepped based on Advisor planning level (Basic vs Full)
Check in with Advisors daily
Call unbooked clients, with a minimum target of 80% of clients tied to a booked appointment.
Call unbooked members, with a minimum target of 75% of members with their next appointment booked.
Call unbooked DISCOs, with a minimum target of 70% of DISCOs with their next appointment booked.
Assist Advisors with account servicing forms.
Record notes from every Registered Representatives and client conversation in Salesforce.
Act as back up to other administrative staff during lunch hour, vacation, sick days and transition periods. Salary:
$70K-$80K
Monthly commission (uncapped)
Benefits:
401k with automatic 3% contribution from company
Pre-paid insurance (health, vision, dental, pharmaceutical)
Paid holidays
PTO
Hours:
Monday-Friday, 8am-5pm (in-office)
Presented by Advisor Employee Services Thank you for your interest in the Service Advisor role. Advisor Employee Services, a consulting firm located in Lenexa, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided ************************** We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
Service Advisor
Service advisor job in Albuquerque, NM
Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Auto-ApplyService Advisor
Service advisor job in Albuquerque, NM
Drive Your Career Forward with Blue Compass Rv! Are You a People Person Who Thrives in a Fast-paced Environment and Loves Helping Others? at Blue Compass Rv, We're More than Just Rvs We're About Creating Unforgettable Adventures for Our Customers. As a Service Advisor, You'll Be the Bridge Between Our Valued Customers and Our Expert Service Team, Ensuring Every Rv Is Road-ready for the Memories Ahead.
Compensation: $65k-$75k
Why Blue Compass Rv:
* Training and Development Programs
* Structured Career Path
* Medical, Dental, Vision, Disability, Fsa's, and Life Insurance
* Paid Time off and Paid Holidays
* 401k
* Gas Discount
* Pet Insurance
* 5-Day Work Week
* Gas Discount
* Employee Assistance Program
* Referral Program
* Legal Coverage
* Identity Theft Protection
* And so Much More….
The Role:
* Be the Face of the Service Department, Greeting Customers with Energy and Professionalism.
* Listen to Customer Needs, Document Service Requests, and Clearly Communicate Repair Timelines and Expectations.
* Coordinate with Service Technicians to Ensure Accurate, Timely, and Quality Work.
* Provide Updates and Explain Repairs in a Way Customers Can Easily Understand.
* Build Long-lasting Customer Relationships by Delivering Top-notch Service and Support.
* Assist in Warranty Claims, Invoicing, and Follow-up to Guarantee Customer Satisfaction.
What We Are Looking for:
* A Customer-first Mindset with Great Communication Skills.
* Strong Organizational Abilities to Handle Multiple Tasks While Keeping Details in Check.
* Enthusiasm for the Rv Lifestyle (Experience in Automotive, Powersports, or Rv Service Is a plus but Not Required).
* Tech-savvy with Basic Computer Skills for Scheduling and Service Documentation.
* A Problem-solver Who Stays Calm Under Pressure and Enjoys Working with a Team.
Training and Career Growth: at Blue Compass Rv, We Offer Training like No Other in the Industry. Whether You're Just Starting out or Have Years of Experience, We're Committed to Helping You Level up Your Skills and Grow Your Career. We Don't Just Train You-We Invest in Your Future.
What We Have to Offer
Blue Compass Rv Based out of Fort Lauderdale Is the Fastest Growing Rv Company with More than 100+ Rv Dealerships Across the Country! We Staff Each Dealership with the Best People in the Business. We Are Known for the Great Care We Take with Customers and Associates Alike. You Are Not Just an Employee with Our Company, You Are Family. We Invest in Our Employees with Our Training and Development Programs and Want to See You Advance in Your Career with Us.
Join the Blue Compass Rv Family and Help Us Keep America's Adventures Rolling. Apply Now and Start Your Journey Today! Blue Compass Rv - Where Your Career Hits the Open Road.
Commercial Services Specialist
Service advisor job in Albuquerque, NM
Unirac is North America's leading manufacturer of solar PV mounting systems, roof attachments, roof flashings, and accessories. For over two decades, we have delivered the best solar PV racking products and services because we know it's not just about building your solar projects quickly, it's about doing it right. With over 1,500,000 installations, partnering with Unirac leverages experience that makes a difference.
Unirac offers the most comprehensive solar racking products and services in the industry. We have everything our customers and partners need for their project and the services and support to help make it happen. We strive for a great customer experience and are passionate about our customers' success. We transform their businesses through product innovation, enabling technologies, and an exceptional experience.
We may manufacture solar racking, but our true focus is on creating the best customer experience for our partners. With Unirac, you get responsive customer support, an array of innovative solar solutions, and services that will help keep you ahead in a constantly evolving industry.
Unirac enables its customers to power the world with clean, abundant energy by creating dependable, innovative mounting solutions. Our people are our biggest asset. We recruit the brightest and most creative minds, who aren't afraid to think big or challenge the status quo. They know that their opinion counts, and they make things happen.
As a company, we aspire to:
Create enthusiastic customers by providing ease of installation, responsive services, and competitive value based on decades of trusted experience.
Cultivate a high-performing, ethical culture centered around an entrepreneurial spirit and challenging work.
Deliver positive value for our shareholders through excellence in innovation, industry collaboration, and execution.
Job Summary:
The Commercial Services Specialist (CSS) is responsible for the pre-sale services as a member of the Commercial Services department. The duties of this role are a combination of CRM use, estimating, design review, system design, and customer product consultation. The CSS is primarily responsible for reviewing, summarizing, and responding to multiple requests for information and requests for pricing per day. A successful CSS coordinates with engineering services, applications, project management, logistics, outside sales and operations teams daily to ensure high-quality customer response. Must be comfortable with daily customer engagement.
Duties and Responsibilities:
RFI/RFP review and response
Thoroughly review client submitted RFIs and RFPs. Contact clients as needed to ensure accuracy and proper understanding.
Communicate summarized RFI/RFP information to other groups within Unirac, review and consolidate responses, and provide complete response packages to clients.
Enter and update projects daily in CRM system
Design and installation assistance
Generate detailed layouts and direct-sale pricing proposals that incorporate ASCE site parameters, fire codes, client requirements, and other considerations
Review submitted project requests, analyze, and provide optimization feedback
Participate and lead conference calls with installers, clients, outside sales, and other departments as needed to address questions and concerns.
Other duties
Identify the correct audience and formally communicate product feedback to support Unirac's continuous improvement goals
Assist in developing and improving sales and operational processes
Skill Requirements:
Proficient use of Microsoft Office products (Outlook, Teams, Excel)
Strong written and verbal communication
Curiosity to understand the customers' needs
Ability to work through challenging customer situations and resolve issues with proactive communication
Customer service mindset, strong team player, and desire to win and grow business
Education and Experience Requirements:
Associates degree; Bachelor's degree preferred
Experience in project sales development or commercial bidding preferred
Prefer minimum of 5 years in a customer-facing project environment
Solar sales or design experience preferred
Job LocationUnirac offers flexibility in our work locations. This role may be hybrid or fully in-office. A minimum of 3 days per week in-office will be required for success in this role. This role may work out of either the Boulder, CO or Albuquerque, NM offices.
Benefits
Competitive compensation, affordable healthcare benefits, 401k, and PTO
(Medical, Dental, Vision, Disability & Life/AD&D, 401k, PTO starting at 3 weeks/year).
Service Advisor
Service advisor job in Albuquerque, NM
Job Details ALBUQUERQUE - Albuquerque, NM Full Time None DayDescription
The Service Advisor will interview customers and write down symptoms with their truck, enter data into the business system correct, coordinate incoming repairs with the service supervisor, invoice customer tickets, keep customers informed about current status repairs.
HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact):
· Determines vehicle condition by conducting inspections and diagnostic test; identifying worn and damaged parts.
· Keeps equipment available for use by completing preventive maintenance schedules; installing component and part upgrades; controlling corrosion; and completing winterization procedures.
KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:
· Interview customers about issues with their vehicle, get information from the vehicle and enter into the business system.
· Communicate with the service supervisor about incoming jobs.
· Coordinate job status and quotes with customers.
· Invoice customer pay tickets and prepare warranty repairs.
· Open the building and parking lot in the morning and close both in the evenings.
· Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.
· Other duties assigned by manager.
QUALIFICATIONS AND EXPERIENCE:
· Strong written / verbal communication skills required.
· Ability to work and learn independently.
· Ability to use various computer software in Window environment.
· One to three years of experience in customer service.
· High school diploma or equivalent.
· Commercial Valid Drivers License required.
PHYSICAL AND ENVIRONMENTAL CONDITIONS:
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.
NOTE: This Position Profile is not intended to be an all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the company. The Position Profile is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.
Service Dept. - Service Advisor
Service advisor job in Albuquerque, NM
Automotive Service Advisor - Quality Buick GMC
Quality Buick GMC has an immediate opening for an Automotive Service Advisor. This is an exceptional opportunity for a customer-oriented professional who enjoys fast-paced, people-first service. You'll be the advocate for a large and growing customer base-owning the experience from write-up through delivery. This is a commission-based service sales role with clear growth potential.
Why You'll Love This Role
High-earning commission structure with strong traffic and loyal customer base
Flexible schedule: Monday-Friday with a rotating Saturday (7:30 AM-1:30 PM)
Comprehensive benefits (medical, dental, vision, retirement)
OEM training and ongoing development
Modern tools, repeat clientele, and supportive leadership
What You'll Do
Greet customers, perform accurate write-ups, and set clear expectations for diagnosis and repair timelines
Translate technician findings into customer-friendly recommendations and secure approvals
Build and present prioritized menus (maintenance, safety, value-based options)
Coordinate with Parts and Technicians to keep work moving and communicate status updates
Ensure documentation accuracy: repair orders, multipoint inspections, warranty compliance
Close out RO's, review invoices, and deliver vehicles with confidence and clarity
Proactively manage follow-ups to drive retention, CSI, and repeat business
What You'll Bring
Proven customer service or sales background (automotive service experience preferred)
Strong communication skills and a professional, empathetic approach
Organized, detail-oriented, and comfortable managing a busy advisor lane
Basic automotive knowledge; ability to explain repairs in plain language
Proficiency with DMS/Shop systems; Reynolds & Reynolds experience is a plus
Valid driver's license and insurable driving record
How We Measure Success
Customer Satisfaction Index (CSI) and retention
Effective labor rate and hours per RO
Menu presentation rate and approved services
Cycle time, on-time promise accuracy, and comeback prevention
Documentation completeness and warranty/OEM compliance
Compensation & Benefits
Commission-based compensation with performance incentives
Health, dental, vision, and retirement benefits
OEM training and professional development
Supportive team culture and stable workflow
About Quality Buick GMC
Quality is a great place to build a career. We take pride in doing right by our customers and our team-pairing professional standards with a supportive culture. If you're customer-centric and driven to grow, we'd love to talk.
Service Advisor
Service advisor job in Albuquerque, NM
Garcia Automotive Group of Albuquerque is hiring! We are proud to be the largest, locally-owned, automotive group in New Mexico! We are scheduling interviews for Service Advisors!
This is an opportunity to make a difference by joining a thriving award-winning team! Do you want to LOVE YOUR JOB? Work with Garcia Automotive Group and you will! We would love to meet you, so apply today!
You will…
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
You have…
Proven record of achieving exceptional Customer Satisfaction
Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Reynolds & Reynolds computer experience a plus
We offer…
Health, Dental, and Vision Insurance
401K
Paid Vacation
Paid Training
Auto-ApplyQuick Lane Service Advisor
Service advisor job in Rio Rancho, NM
Job DescriptionDescription:
is a daytime position Tuesday through Saturday, from 7:00 a.m. till 4:00 p.m.
At Chalmers Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Don Chalmers Ford is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Responsibilities
The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. Serves as the communicator between customer and technician, ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
What We Offer
401(K) savings plan
Paid Holidays
Paid Time Off
Health, Dental and Vision insurance
Basic Life Insurance
Discounted Vehicle Purchases
CHALMERS FORD IS A DRUG-FREE WORKPLACERequirements:
Qualifications
Must be able to pass a drug screen.
Current valid New Mexico Driver's License
Communication skills - communicates effectively with others
Time management - managing one's own time and time of others
Typing - ability to type efficiently in order to enter repair orders
Mathematics - calculating service costs and counting change
Basic computer skills
Job Requirements
Minimum 2+ Years experience as a Service Advisor/Service Consultant
Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Reynolds and Reynolds POWER computer experience a plus
Service Writer
Service advisor job in Albuquerque, NM
Service Writer - RV & Marine Dealership
Albuquerque, NM
Rocky Mountain RV & Marine, a family-owned dealership in Albuquerque for 38+ years, is seeking a Service Writer to join our team!
Earn $80K-$90K with commission while helping customers enjoy the RV lifestyle!
Pay & Benefits
Hourly + Commission
$80,000 - $90,000/year (DOE)
Health Insurance
401K Retirement Plan
Paid Time Off (PTO)
Family-Owned, Team Culture
What You'll Do
Greet and assist customers in the service department
Write and manage work orders/estimates
Communicate between customers, technicians, and management
Keep customers informed during repairs
Deliver outstanding customer service every time
A Day in the Life at Rocky Mountain RV & Marine
As a Service Writer, you'll be the friendly face customers meet when they bring in their RV or boat for service. Your day will include:
Greeting customers and making them feel welcome
Listening carefully to their concerns and recording service needs
Coordinating with technicians to ensure accurate and timely repairs
Keeping customers updated throughout the process
Celebrating with them when their RV or boat is ready for the next adventure!
You'll balance organization, communication, and customer service - all while working in a supportive, family-owned environment where your hard work is rewarded.
What We're Looking For
Strong customer service and communication skills
Organized and able to handle a fast-paced environment
Basic computer/data entry skills
Service writer, automotive, RV, or marine experience a plus (not required)
Apply today and grow your career with Rocky Mountain RV & Marine!
Service Writer
Service advisor job in Albuquerque, NM
Job Details Albuquerque, NM Full Time $26.00 - $32.00 Hourly Admin - ClericalDescription
Service Department Operations:
Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
Handles Repair Order charges, parts, warranty validation & claims coverage's including computation of charges, submission and follow-up.
Manage time cards and input into both Paycom and PFW/CDK
Code invoices for payment
Return cores and unused parts from service work orders.
Maintains a clean and safe work area.
Accounts for all time on a time card and for all material used in performing assigned duties
Handles service department filing and records.
Updates customer profiles using equipment, hours or other information from the customer work orders.
Maintains accessories and supplies and prepares replacement orders for the Service Manager's approval.
Maintain service truck licensing, insurance cards, and DOT inspection records to make sure PMC follows the regulations.
Completes other duties as assigned.
2. Customer Service:
Answer phones - direct phone calls, if no one is available, help when possible or take a message
Assist in handling customer complaints and concerns
Greet customers immediately in a courteous manner
Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices
3. Commitments
Treat all employees and customers fairly, courteously and with dignity
Maintain positive relationships with customers, other employees and owners
Focus on Quality & Service
Be neat and clean
Demonstrate an interest in growing the dealerships business
Qualifications:
Must have outgoing, friendly personality and superior communication & customer service skills
Experience working in a service department
Ability to write and work on routine reports and correspondence
Good computer skills
Knowledge of office procedures
Good organizational ability
General understanding of mechanical/technical terms.
High school diploma or GED equivalent
Physical Demands:
The noise level in the work environment is usually moderate
Requires the use of both hands
Service Advisor 1
Service advisor job in Albuquerque, NM
Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.
Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle's needs. Our Service Advisors must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, & Medium Truck.
RESPONSIBILITIES to include, but are not limited to:
Perform and understand all knowledge of a Service Technician I (Retail & Commercial)
Greeting customers and addressing their inquiries and concerns.
Providing a positive and professional customer service experience.
Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and entry level mechanical issues.
Documenting the customer's concerns and collecting relevant information.
Recommending tires based on the vehicle's condition and the customer's concerns.
Providing clear explanations of recommended tires, including costs and timeframes.
Providing customers with accurate cost estimates for proposed tires.
Obtaining approval from customers before proceeding with work.
Creating detailed work orders for service technicians, including a description of customer concerns, recommended services, and any additional notes.
Coordinating and scheduling service appointments for customers.
Managing the service department's schedule to optimize workflow.
Communicating customer concerns and vehicle issues to service technicians.
Providing technicians with relevant information to aid in diagnosis and repair.
Following up with customers to provide updates on the status of their vehicles.
Communicating any additional findings or recommended services as needed.
Ordering necessary Tires for customers.
Understanding inventory and ensuring the availability of required tires.
Coordinating billing and invoicing processes.
Providing customers with detailed invoices and explaining charges.
Educating customers on tire best practices and answering questions about tires.
Addressing and resolving customer concerns or complaints in a professional and effective manner.
Maintaining accurate records of customer interactions, service recommendations, and work performed.
Requirements
High School Diploma or Equivalent
Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
Willingness to pursue TIA certification with company support and assistance
Valid driver's license and acceptable driving record required
Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
Excellent verbal and written communication skills to interact with customers and relay information clearly and effectively between customers and technicians.
Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
The ability to upsell services and products based on vehicle condition and customer needs.
We offer:
Paid time off
Stable working hours
Excellent Training - with opportunities for training and career advancement
Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
Competitive wages
401(k) savings plan with company match
Salary Description $15.00 to $21.00 per hour, OT available
Service Advisor/Counter Sales
Service advisor job in Albuquerque, NM
The job duties of an Auto Service Advisor may include:
Greeting customers and scheduling service appointments
Cataloging customers concerns and comments
Writing service orders and descriptions of problems and repairs
Translating customers' repair problems into standard repair terminology
Explaining repairs to customers
Test-driving vehicles to confirm service repairs
Estimating the cost and time needed for repairs
Handling customer complaints
Midas Auto Service prides ourselves on giving great customer service and meeting the needs of our customers is our top priority.
If you fill this position matches you then we encourage you to apply and we look forward to meeting you.
We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.Service Advisor Responsibilities:
Greeting customers and directing them to available mechanics.
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Managing and overseeing the dealership's workflow and schedule.
Calling customers to advise them about service changes or car pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
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Auto-ApplyParts and Service Technical Advisor- Albuquerque, NM
Service advisor job in Albuquerque, NM
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to:
Provide phone and in-dealership technical assistance
Troubleshoot and solve final repair attempt situations
Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement
Manage dealership technical training requirements
Provide support for C.A.G. / Engineering / proving grounds requests
Recall and Rapid Response (RRT) follow up and reduction
Act as quality feedback liaison
Provide dealership consultation on the following:
Repair Service Agreements and facilities inspections
Tools/equipment/facility
Customer experience and improved Fixed First Visit
Repair shop process improvements and proactive business planning with a focus on the customer
Parts and Service Technical Advisor- Albuquerque, NM
Service advisor job in Albuquerque, NM
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to:
Provide phone and in-dealership technical assistance
Troubleshoot and solve final repair attempt situations
Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement
Manage dealership technical training requirements
Provide support for C.A.G. / Engineering / proving grounds requests
Recall and Rapid Response (RRT) follow up and reduction
Act as quality feedback liaison
Provide dealership consultation on the following:
Repair Service Agreements and facilities inspections
Tools/equipment/facility
Customer experience and improved Fixed First Visit
Repair shop process improvements and proactive business planning with a focus on the customer
Winner's Circle - Customer Service
Service advisor job in Albuquerque, NM
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $12 - $13.5 per hour
Salary Range:
12
-
13.5
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyExperienced Service Advisor
Service advisor job in Rio Rancho, NM
Job DescriptionDescription:
At Chalmers Ford , we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Chalmers Ford is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Responsibilities
The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. Serves as the communicator between customer and technician, ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Qualifications
Communication skills - communicates effectively with others.
Time management - managing one's own time and time of others.
Typing - ability to type efficiently in order to enter repair orders.
Mathematics - calculating service costs and counting change.
Basic computer skills.
Requirements:
Minimum 2+ Years experience as a Service Advisor/Service Consultant
Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Reynolds and Reynolds POWER computer experience a plus
Parts and Service Technical Advisor- Albuquerque, NM
Service advisor job in Albuquerque, NM
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.
Key job responsibilities include but are not limited to:
*
* Provide phone and in-dealership technical assistance
* Troubleshoot and solve final repair attempt situations
* Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement
* Manage dealership technical training requirements
* Provide support for C.A.G. / Engineering / proving grounds requests
* Recall and Rapid Response (RRT) follow up and reduction
* Act as quality feedback liaison
Provide dealership consultation on the following:
* Repair Service Agreements and facilities inspections
* Tools/equipment/facility
* Customer experience and improved Fixed First Visit
* Repair shop process improvements and proactive business planning with a focus on the customer
Basic Qualifications:
* Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification
* Excellent verbal communication skills
* 3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
* Excel in building positive working relationships, customer satisfaction and issue resolution
* Self-motivated with demonstrated ability to achieve goals under minimal supervision
* Willing to relocate
* Required to travel domestically (61-80%), 50% overnight travel
Preferred Qualifications:
* Bachelor's degree in Business, Automotive Technology, or related field
* Dealership experience
* ASE certification
* Body shop experience
* Legal experience (depositions, expert testimony, work with attorneys etc.)
Salaried Employee Benefits (US, Non-Represented)
* Health & Wellbeing: Comprehensive coverage encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
* Compensation, Savings, and Retirement: Annual incentives, 401(k) with match, and student loan refinancing.
* Time Away from Work: Paid time includes company holidays, vacation, and Float/Wellbeing Days.
* Family Benefits: 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
* Professional Growth: Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
* Company Car & More: Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
Salary: $80,000 to $122,800, pay will depend on several factors including experience and location of position.
Express Service ADVISOR or TECHNICIAN
Service advisor job in Albuquerque, NM
Garcia Automotive Group of Albuquerque is hiring! We are proud to be the largest, locally-owned, automotive group in New Mexico!
We are scheduling interviews for an Express Service Advisors and Technicians!
This is an opportunity to make a difference by joining an award-winning team! Do you have high energy and great customer service! We would love to meet you, so apply today!
NO EXP NECESSARY, WILL TRAIN!
You will…
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
You have…
Proven record of achieving exceptional Customer Satisfaction
Past experience as a Advisor, Assistant Lane Manager or Service Consultant is preferable but not required.
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Reynolds & Reynolds computer experience a plus
We offer…
Health, Dental, and Vision Insurance
401K
Paid Vacation
Paid Training
Auto-ApplyQuick Lane Service Advisor
Service advisor job in Albuquerque, NM
Job DescriptionDescription:
This position is a full time position, business hours Monday through Saturday, from 7:00 a.m. till 7:00 p.m.
At Chalmers Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Don Chalmers Ford is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Responsibilities
The Service Advisor is responsible for providing excellent customer service keeping in mind that our customer's perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. Serves as the communicator between customer and technician, ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
What We Offer
401(K) savings plan
Paid Holidays
Paid Time Off
Health, Dental and Vision insurance
Basic Life Insurance
Discounted Vehicle Purchases
Requirements:
Must be able to pass a drug screen.
Current valid New Mexico Driver's License
Communication skills - communicates effectively with others
Time management - managing one's own time and time of others
Typing - ability to type efficiently in order to enter repair orders
Mathematics - calculating service costs and counting change
Basic computer skills
Job Requirements
Experience preferred as a Service Advisor/Service Consultant
Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Reynolds and Reynolds POWER computer experience a plus