Safety/Security Status: None SUMMARY Performs utility account (electric, water, sewer and refuse) maintenance and research; processes all types of payments for utility service and general government; communicates with the public by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Reporting relationships, work assignments, and work schedules may be subject to change in order to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position. Other duties may be assigned.
Participates in the provision of customer service to approximately 30,000 combined utility customers, answering approximately 59,000 phone calls a year and the processing of approximately $129,000,000 in utility and general City payments each year.
Accepts, enters and balances payments and deposits monies.
Enters information in billing software.
Answers phone, email, and in-person inquiries about utility accounts and general City information.
Operates and uses imaging software for archiving and research.
Researches customer complaints and comments, then communicates results to the customer.
Researches customer payments and determines if a payment has been misapplied.
Set-up, transfer and terminate utility services.
Notate accounts with pertinent information.
Review accounts to ensure qualified for extensions upon customer request and grant or deny extensions based on City policy.
Prepare adjustments to utility accounts.
Communicate by radio, in person, by phone and email with staff and customers.
Operates office machines.
Works in a safe manner.
Maintains various files.
Prepare various forms.
Process returned mail.
SUPERVISORY RESPONSIBILITIES None
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS Must have demonstrated skills in Microsoft Word, Excel, Outlook or other similar software and have the ability to learn and operate in a variety of software programs.
CERTIFICATES, LICENSES, REGISTRATIONS Must be able to be bonded in the State of Arkansas.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
$18k-30k yearly est. 6d ago
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Customer Service Representative
Buchanan Hauling & Rigging Inc. 3.7
Service advisor job in Rogers, AR
Customer Service Representative - Rogers, AR
At Buchanan Hauling & Rigging, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
At Buchanan Hauling & Rigging, our employees are our greatest asset. As a Customer Service Representative, you will play a key role in ensuring that we continue the level of service Buchanan is known for. If you're looking for a great career with a dynamic company, join us at Buchanan.
Pay, Benefits, And More.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability and more.
What You'll Do On a Typical Day
Provide order entry support to assigned account managers.
Ensure that all required information is entered in the order entry screen.
Audit shipments, as directed, for accuracy.
Communicate with customers as needed to obtain information.
Assist in scheduling appointments, as needed.
Qualifications:
Strong attention to detail required.
Strong customer service skills preferred.
Minimum of 2 years' work experience preferred.
High school degree or higher preferred.
Be part of something big.
$27k-34k yearly est. 6d ago
CUSTOMER SERVICE COORDINATOR 1 2026 - 02972
City of Fayetteville, Ar 3.7
Service advisor job in Fayetteville, AR
The City of Fayetteville is committed to attracting, engaging and rewarding a multi-generational workforce. By offering a total rewards package including competitive compensation and benefits plans and a purposeful work life, the City is an employer of choice focused on serving our community.
Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other city employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive.
Maintain an up-to-date and comprehensive understanding of the City's Code of Ordinances that apply to the Division's operations.
Have a thorough understanding of the billing process and communicate this information effectively to customers.
Effectively present information and respond to questions from internal and external customers and the general public, in person, over the telephone, and by email. Responses may require gathering utility benchmark or historical usage data and cost information; then providing the information in a user-friendly format such as a chart or spreadsheet.
Maintain a current knowledge of City divisions and the services they provide in order to respond to citizen inquiries.
Process impact fees and set up new utility accounts. Review residential and commercial permit files to determine construction percentage of completion and workflow status for a property.
Use utility maps to respond to requests for location of properties, water meters, and utility lines.
Exhibit excellent customer service while assisting customers to set up new service, transfer service to new addresses, or disconnect service. This process includes researching bad debt accounts, setting sewer averages, setting payment options, and assuring that all processes are completed accurately and in a timely manner.
Exercise good judgment when utilizing the position's authority and discretion to turn water service on and off.
Interview water customers who are subject to disconnect for non-payment either by telephone or in person and determine if they qualify for an extension and payment plan. Set up extensions and payment plans for qualifying customers.
Process mail which includes using a 10-key by touch, assuring the checks match the utility bill coupon, and that all utility bill coupons are scannable. Process any mailing address change requests on the coupons.
Perform financial transactions which include receipting in monies from various sources, entering and processing cash, checks, and credit cards and balancing a cash drawer on a daily basis.
Adhere to the Federal Red Flag guidelines and maintain strict confidentiality of customer information.
Research and resolve difficult customer problems and complaints.
Work with bad debt collections, including performing skip tracing, obtaining forwarding addresses and contacting prior customers regarding collections.
Assist with training of new customer service coordinators.
Run, review, and interpret complex utility account reports to answer customer questions or respond to customer requests.
Answer call center phone and forward to appropriate department.
Perform filing function in an accurate manner.
Other duties as assigned.
Secondary duties as assigned.
High School Diploma or GED and two years of related customer service and/or cashier experience.
Must successfully pass criminal background check, including but not limited to convictions, guilty pleas, or no contest pleas to violent offenses, theft offenses and any offense under A.C.A. § 21-15-103 or A.C.A. § 21-15-111.
Have a basic understanding of cash handling principles.
Effectively communicate with others orally and in writing.
Ability to understand and explain City services, guidelines, and procedures.
Requires the use of tact, initiative and independent judgment in dealing with difficult citizen complaints, or requests for assistance, information or services to the public.
Must be able to work effectively in an environment that has regular interruptions and numerous phone calls from citizens.
Bilingual (English and Spanish) preferred.
Must be able to use mathematics involving addition, subtraction, multiplication, division, and/or calculating ratios, rates and percents.
Must be proficient in the use of computer and software programs such as word processing and spreadsheet applications. Must be able to effectively operate standard office equipment.
Must have the ability to learn to effectively utilize the City's utility billing software. Must have the ability to learn other software programs such as permit tracking and electronic document management systems for indexing and retrieval.
Must be able to type a minimum of 40 wpm and perform 10-key calculations at a minimum of 6000 keystrokes per hour (KPH).
Must have the ability to prioritize and multi-task.
Must be willing to forgo vacation time off for short periods during the university student migrations after the spring semester and before the fall semester.
While performing the functions of this job, the employee is regularly required to move about the office area, sit; use hands to finger, handle, or feel; reach with hands and arms; occasionally climb or balance; stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Must have specific vision abilities to accomplish computer and office work.
$31k-38k yearly est. 6d ago
Route Service Representative (4 Day Workweek)
Cintas 4.4
Service advisor job in Springdale, AR
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products.
Our Route Service Representatives enjoy:
- Comprehensive 10-week training program
- Solid base salary and commission potential after being assigned a route
- Majority work a 4-Day workweek
- Majority work no nights or weekends
- Monthly/Quarterly performance bonuses & incentives
Key Responsibilities Include:
- You are the face of Cintas to our customers and must work to build rapport with key decision makers
- Ensure quality standards, and proactively solve customer concerns.
- Grow our existing customer base by upselling and cross-selling additional products and services
- Negotiating service agreement renewals and control inventory while working professionally and safely
- Comply with driving and vehicle regulations.
**Skills/Qualifications**
Required
Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
- Have an active driver's license
- Be at least 21 years of age
- Obtain a DOT medical certification
- Provide documentation regarding their previous employment
All successful candidates will also possess:
- The ability to meet the physical requirements of the position
- A High School diploma, GED or Military Service
- The ability to demonstrate a strong customer service orientation
- Self-motivation and the drive to work in an environment that relies on teamwork to meet goals
- A positive attitude, along with ambition, organization and service spirit
This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
**Benefits**
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
**Company Information**
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** SSR
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
\#INDHP
$27k-30k yearly est. 4d ago
Service Advisor
McLarty Daniel Ford
Service advisor job in Bentonville, AR
About Us
Come join a winning team at McLarty Daniel Automotive. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people. Annual pay ranges from $40k-$80k
RESPONSIBILITIES
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
REQUIREMENTS
Proven record of achieving exceptional customer satisfaction
Past experience as a serviceadvisor, assistant lane manager or service consultant IS a plus
Above-average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
A passing background check and drug screen are required.
Benefits
Medical Plan
Dental Plan
Vision Plan
401(K) w/ employer match
Promote from within
Paid Time Off
Opportunities for advancement
Partners in our community
$40k-80k yearly Auto-Apply 60d+ ago
Service Advisor
Freedomroads
Service advisor job in Lowell, AR
Camping World is seeking a ServiceAdvisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance.
As a ServiceAdvisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
What You'll Do:
Determine specialized product needs and services by working directly with customers
Suggest add-on sales to increase average transactions
Provide price estimates for designated installations prior to scheduling appointments
Keep customers apprised of work progress
What You'll Need to Have for the Role:
A minimum of one year of service experience is preferred
Previous RV product or camping lifestyle
Ability to work daily on a computer and perform internet searches as needed
Excellent organization and follow up skills are required
The ability to follow department procedures and policies
Valid driver's license preferred
May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
Prolonged periods of standing, stooping, crawling, and bending
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
$50k-75k yearly Auto-Apply 26d ago
Hyundai Bentonville Service Advisor
Crain Automotive 4.3
Service advisor job in Bentonville, AR
Job Description: ServiceAdvisor Location:
Crain Hyundai of Bentonville
3000 SE Moberly Ln
Bentonville, AR, 72712
Skills:
Hospitality
Customer service
Follow-up
Communication
Multi-tasking capabilities
Job Responsibilities:
The ServiceAdvisor will be responsible for providing excellent customer service in a fast-paced, high volume environment. Duties include:
Greeting customers and assessing their service needs
Communicating with customers to explain service recommendations
Following up with customers to ensure satisfaction
Coordinating service appointments and managing work flow
Providing hospitality to customers while they wait for service
Qualifications:
The ideal candidate for this position will have strong communication skills, a customer service mindset, and the ability to thrive in a fast-paced environment. Previous experience in a serviceadvisor role is preferred.
$69k-99k yearly est. 60d+ ago
Service Advisor
Carshop
Service advisor job in Fayetteville, AR
Toyota of Fayetteville, a Penske Automotive Group dealership, is looking for an automotive ServiceAdvisor to join our team and deliver extraordinary customer experiences.
JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted ServiceAdvisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.
WHAT WE HAVE TO OFFER
Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Proudly named to Glassdoor's Best Places to Work
Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT WE ARE LOOKING FOR
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
WHAT YOU CAN BRING TO THE TABLE
Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
$31k-53k yearly est. 3d ago
Service Advisor
McLarty Daniel Chrysler Dodge Jeep Ram Bentonville
Service advisor job in Bentonville, AR
About Us
Come join a winning team at McLarty Daniel Automotive. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
Benefits
Medical Plan
Dental Plan
Vision Plan
401(K) w/ employer match
Promote from within
Paid Time Off
Opportunities for advancement
Partners in our community
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$31k-53k yearly est. Auto-Apply 60d+ ago
Service Advisor
George Nunnally Chevrolet
Service advisor job in Bentonville, AR
George Nunnally Chevrolet is Looking for a ServiceAdvisor to Join Our Team!
Are you a customer-focused, highly organized individual with a passion for the automotive industry? George Nunnally Chevrolet, a leading dealership in Bentonville, Arkansas, is seeking a talented and enthusiastic ServiceAdvisor to join our growing team.
At George Nunnally Chevrolet, we pride ourselves on providing exceptional customer service and a positive work environment. As a ServiceAdvisor, you will be the primary point of contact for our customers, guiding them through their vehicle's service needs with professionalism and expertise.
Responsibilities:
Greet customers warmly and assist them with their service inquiries.
Clearly explain vehicle issues, recommend necessary repairs and maintenance, and provide accurate cost estimates.
Act as a liaison between customers and service technicians.
Schedule service appointments and manage workflow efficiently.
Maintain accurate customer records and vehicle service histories.
Process payments and handle customer concerns with a positive attitude.
Uphold George Nunnally Chevrolet's high standards of customer satisfaction.
Qualifications:
Previous experience as a ServiceAdvisor in an automotive dealership setting is preferred.
Strong knowledge of automotive repair and maintenance.
Excellent communication and interpersonal skills.
Exceptional customer service skills with a commitment to exceeding expectations.
Highly organized and detail-oriented with strong time management abilities.
Proficient in computer systems and dealership management software.
Ability to work effectively in a fast-paced environment.
Valid driver's license and a clean driving record.
Why Join George Nunnally Chevrolet?
Competitive salary and commission structure.
Comprehensive benefits package (medical, dental, vision, 401K).
Paid time off and holidays.
Opportunities for professional development and advancement.
A supportive and collaborative team environment.
A chance to work with a respected and well-established dealership in the Bentonville community.
Ready to Drive Your Career Forward?
If you are a motivated individual looking for a rewarding career with a reputable company, we encourage you to apply!
We look forward to hearing from you!
George Nunnally Chevrolet is an Equal Opportunity Employer.
$31k-53k yearly est. Auto-Apply 60d+ ago
Service Advisor
McLarty Daniel Buick GMC
Service advisor job in Bentonville, AR
About Us
Come join a winning team at McLarty Daniel Automotive. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
Benefits
Medical Plan
Dental Plan
Vision Plan
401(K) w/ employer match
Promote from within
Paid Time Off
Opportunities for advancement
Partners in our community
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$31k-53k yearly est. Auto-Apply 60d+ ago
Service Advisor
McLarty Daniel Cdjrf-Springdale
Service advisor job in Springdale, AR
AUTOMOTIVE SERVICEADVISOR
Come join a winning team at McLarty Daniel Automotive. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
Benefits
Medical Plan
Dental Plan
Vision Plan
401(K) w/ employer match
Promote from within
Paid Time Off
Opportunities for advancement
Partners in our community
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$31k-53k yearly est. Auto-Apply 60d+ ago
Sales & Service Advisor
Sun Auto Tire and Service
Service advisor job in Centerton, AR
Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry.
Plaza Tire Service is big enough for you to make a career and small enough to care that you do.
We're seeking a Sales and ServiceAdvisor
The Sales and ServiceAdvisor is responsible for selling and promoting all products and services offered by the company by following the company's store standards and expectations.
COMPENSATION: $17.00/Hr. - $19.00/Hr. plus commission
Benefits:
Competitive Weekly Pay
Tuition Reimbursement
Paid Vacation and Sick Time
6 Paid Holidays
Medical, Dental and Vision Insurance
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement!!!
Essential Roles and Responsibilities:
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned
The Sales and ServiceAdvisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.
Qualifications:
Possess current, valid Driver's license
High School Diploma or equivalent
Prior experience as a ServiceAdvisor is helpful, but not required
Minimum of 3 years of work experience in sales, customer service or an automotive related field
Professional appearance and proven ability to work in a process driven environment
Ability to work a minimum of five days, including weekends
Must be at least 18 years old
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$17-19 hourly Auto-Apply 16d ago
Customer Service Advisor - Jiffy Lube Multicare
Stonebriar Auto Services LLC
Service advisor job in Centerton, AR
Job Description
We're seeking talented candidates for full-time and part-time Guest ServiceAdvisor (also called Customer ServiceAdvisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
We are so excited you are interested in our ServiceAdvisor opportunity!
Premier Truck Group is proud to be an essential business throughout the Coronavirus pandemic, allowing for the sustained employment of our employees while keeping health and safety a top priority. We continually re-evaluate and improve procedures on an on-going basis to ensure we are up to date with practices that support today's changing environment.
Must have at least one shot of Covid-19 vaccine at commencement of employment.
Winners Work Here!
Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.
Who is Premier Truck Group?
Premier Truck Group is headquartered in Dallas, Texas, with nearly 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.
Why Join Our Winning Team?
When you join our team, you're rewarded with the opportunity work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:
Employee Discounts
Medical, Dental, and Vision Insurance
Life Insurance
Employee Assistance Programs
Paid Holidays and Paid Time Off
401k Plan with Employer Match
Training
Work-Life Balance
Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!
ServiceAdvisor Responsibilities :
Responsible for greeting customers coming into the service department for all service needs
Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates
Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders
Open Repair Orders and close Repair Orders in times of customer/service overflow
Assist the Shop Supervisor'(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated
Assist service technicians in identifying opportunities to Up-Sell
Report all customer complaints to the Service Manager and/or the Assistant Service Manager
Inspect each departing job for quality and cleanliness
Finalizes paperwork upon completion of work and at end of shift
Check all cash schedules daily
Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
Promote good housekeeping and safe work practices
Perform all other duties as assigned
ServiceAdvisor Requirements:
Education
A high school diploma or GED is required.
Experience
Minimum of 2 years' experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.
Licenses or Certificates
A valid driver's license is required.
*Premier Truck Group is an Equal Opportunity Employer*
IND-SERVICE
$34k-59k yearly est. 60d+ ago
(1) Customer Service Rep I
City of Bentonville (Ar 3.8
Service advisor job in Bentonville, AR
Safety/Security Status: None
SUMMARY Performs utility account (electric, water, sewer and refuse) maintenance and research; processes all types of payments for utility service and general government; communicates with the public by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Reporting relationships, work assignments, and work schedules may be subject to change in order to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position. Other duties may be assigned.
Participates in the provision of customer service to approximately 30,000 combined utility customers, answering approximately 59,000 phone calls a year and the processing of approximately $129,000,000 in utility and general City payments each year.
Accepts, enters and balances payments and deposits monies.
Enters information in billing software.
Answers phone, email, and in-person inquiries about utility accounts and general City information.
Operates and uses imaging software for archiving and research.
Researches customer complaints and comments, then communicates results to the customer.
Researches customer payments and determines if a payment has been misapplied.
Set-up, transfer and terminate utility services.
Notate accounts with pertinent information.
Review accounts to ensure qualified for extensions upon customer request and grant or deny extensions based on City policy.
Prepare adjustments to utility accounts.
Communicate by radio, in person, by phone and email with staff and customers.
Operates office machines.
Works in a safe manner.
Maintains various files.
Prepare various forms.
Process returned mail.
SUPERVISORY RESPONSIBILITIES None
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS Must have demonstrated skills in Microsoft Word, Excel, Outlook or other similar software and have the ability to learn and operate in a variety of software programs.
CERTIFICATES, LICENSES, REGISTRATIONS Must be able to be bonded in the State of Arkansas.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
$18k-30k yearly est. 6d ago
Service Advisor
McLarty Daniel Cdjrf-Springdale
Service advisor job in Springdale, AR
Job Description
AUTOMOTIVE SERVICEADVISOR
Come join a winning team at McLarty Daniel Automotive. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
Benefits
Medical Plan
Dental Plan
Vision Plan
401(K) w/ employer match
Promote from within
Paid Time Off
Opportunities for advancement
Partners in our community
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$31k-53k yearly est. 2d ago
Service Advisor
Crain Automotive 4.3
Service advisor job in Springdale, AR
ServiceAdvisor at Crain Buick GMC of Springdale Location: 6372 W Sunset Ave, Springdale, AR, 72762 Job Description:
We are seeking a skilled and customer-focused ServiceAdvisor to join our team at Crain Buick GMC of Springdale. As a ServiceAdvisor, you will be responsible for greeting customers, identifying vehicle problems, recommending services, explaining costs and repairs, creating and managing repair orders, ensuring customer satisfaction, scheduling appointments, and more.
Key Responsibilities:
Greet customers and listen to their vehicle concerns
Identify vehicle problems and recommend appropriate services
Explain cost estimates and repairs to customers
Create and manage repair orders accurately
Ensure customer satisfaction throughout the service process
Schedule appointments for service and repairs
Skills and Qualifications:
Previous experience as a vehicle serviceadvisor
Excellent customer service and communication skills
Strong problem-solving abilities
Knowledge of automotive repairs and maintenance
Ability to work in a fast-paced environment
$69k-99k yearly est. 60d+ ago
Customer Service Advisor - Jiffy Lube Multicare
Stonebriar Auto Services LLC
Service advisor job in Siloam Springs, AR
Job Description
We're seeking talented candidates for full-time and part-time Guest ServiceAdvisor (also called Customer ServiceAdvisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
How much does a service advisor earn in Rogers, AR?
The average service advisor in Rogers, AR earns between $24,000 and $68,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Rogers, AR
$40,000
What are the biggest employers of Service Advisors in Rogers, AR?
The biggest employers of Service Advisors in Rogers, AR are: