Service advisor jobs in Scranton, PA - 264 jobs

Job Description Our Mazda Volvo service department is growing and we're looking for an individual with strong customer service skills to join our team. Take your career to the next level with the Ray Price Dealerships! What You'll Do: · Greet all customers promptly and pleasantly. Receive all customer information in order to properly assess vehicle · Prepare a clean and accurate estimate for customer with accurate timelines for completion. · Notify technician of incoming work, repair order status and all other comments. · Check progress of repair throughout the day. Contact customers regarding changes to scheduled time of completion or changes in estimate. · Receive proper authorization from customer before any work is done on vehicle · Communicate required and recommended maintenance to customers. · Set appointments for customers. · Handle phone inquiries. · Work with the parts department to coordinate orders What You'll Need: · Full-time availability · Ability to multi-task in a fast-paced environment · Helpful, friendly and flexible attitude toward customers and co-workers · Dealertrack experience is a plus, but not a requirement · Excellent organizational skills · Professional appearance and work ethic · Valid driver's license with good driving record · Ability to pass pre-employment testing including a background check Job Type: Full-time

We are looking for dedicated individuals to join our team. If you are career-focused and ready to join an organization that values its customers and employees, we want to talk to you! We offer: Health Insurance Dental Insurance Vision Insurance Disability Insurance Life Insurance Responsibilities: Schedules service appointments. Greets customers in a timely, friendly manner and obtains vehicle information. Performs walk around with customer noting any damage, and advises on any needed maintenance. Creates clear, concise, and accurate repair orders regarding customer vehicle problems Ensures service history is reviewed with the customer to safeguard against incorrect information Advises customers on the how to properly care for their cars to reinforce the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's preferred method of payment. Obtains credit approval, if necessary. Checks on progress of repair throughout the day, and timely informs the customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Ensure that vehicles are parked in assigned areas, the vehicle is locked, and the keys are marked and put away correctly. Explains completed work and all charges to customers. Discuss upcoming Factory Surveys, and schedules the next service appointment Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Manages repair order documentation to ensure full compliance with policies and procedures. Maintains 100% utilization of required Multi Point Inspection (Walk Around) process. Achieves and maintain individual and team effective labor rate (ELR) above 80% of posted retail rate Maintains a professional appearance, and work environment. Attends pertinent and mandatory company wide trainings. Other Duties as assigned Requirements High School diploma or equivalent Job Type: Full-time Salary: $15,080.00 - $100,000.00 per year Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance License/Certification: Driver's License (Preferred) Work Location: In person

Welcome to Toyota of Scranton, where excellence isn't just a goal, but a way of life. Our foundation is built on a set of core values that guide everything we do. If you share our commitment to integrity, service, and community, then you're in the right place. Join us in upholding these principles as we strive for excellence together. Honesty Ethical, take responsibility, be accountable to yourself and your team, build trust through transparency and open communication Willingness to Help Others Help others without expecting anything in return, be empathetic, dedicated to serving something besides ourselves, driven by the belief that everyone can grow Always Does the Right Thing Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount of money is worth betraying someone's trust in your or in the dealership Passion for Excellence Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously Commitment to Customer, Team and Community We take care of the community we live in, empower others to achieve their goals, you represent the team well at work and in the community, show up ready to give your best effort for those who rely on you We offer: Health Insurance Dental Insurance Vision Insurance Disability Insurance Life Insurance Supplemental Insurances 401K Paid Time off Responsibilities: Schedules service appointments Greets customers in a timely, friendly manner and obtains vehicle information. Performs walk around with customer noting any damage, and advises on any needed maintenance. Creates clear, concise, and accurate repair orders regarding customer vehicle problems Ensures service history is reviewed with the customer to safeguard against incorrect information Advises customers on the how to properly care for their cars to reinforce the value of maintaining their vehicles in accordance with manufacturers' specifications Provides a complete and accurate written cost estimate for labor and parts. Checks on progress of repair throughout the day, and timely informs the customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Explains completed work and all charges to customers. Discuss upcoming Factory Surveys, and schedules the next service appointment Handles telephone inquiries regarding appointments and work in process. Manages repair order documentation to ensure full compliance with policies and procedures. Other Duties as assigned Qualifications: High School diploma or equivalent We are an equal employment opportunity employer that does not discriminate on the basis of race, color, religion/creed, sex, disability, marital status, age, pregnancy, national origin, ancestry, sexual orientation, genetic information, possession of a General Education Development Certificate as compared to a high school diploma, veteran status, or any other characteristic protected by the applicable federal, state or local laws.

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton's Wyoming Valley Subaru, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer's vehicle in top shape. Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. What We Offer: Top market compensation plans! Family Owned and Operated - 90+ years in business! Medical, Dental, Vision Insurance, 401k Paid Vacation and Sick Time Paid Training Discounts on products, services, and vehicles Fantastic Growth Opportunities Job Responsibilities: Work with customers to ensure we meet and address all vehicle maintenance needs Write repair orders for customers with full transparency of cost and time estimates Provide exceptional and timely communication-keeping customers updated throughout the process Communicate frequently with Technicians and Parts to ensure timely completion of work Exhibit a positive attitude and strong work ethic with customers and co-workers. Utilize cutting edge Fixed Operations Technology Job Requirements: Exceptional Customer Service Skills Tech Savvy- able to learn and utilize technology Previous Automotive Service Advisor Experience is a plus but not required Willingness to undergo a background check in accordance with local law/regulations 18+ years of age or older to comply with the company driving policy We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. ALL LEVELS WELCOME TO APPLY (ENTRY THROUGH SENIOR LEVEL) Position Purpose: This position is responsible for providing client service to our partners, intermediaries and plan sponsors. The Retirement Services Consultant will develop and maintain a detailed understanding of retirement plans and Ascensus products and services with the goal of helping our clients manage their retirement plans appropriately. The Retirement Service Consultant works with the Relationship Manager to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting. We are hiring entry level through senior level associates so all experience levels are encouraged to apply. Essential Duties and Responsibilities: •Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. •The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. •Maintain and continue to grow detailed knowledge and understanding of retirement plan rules and Ascensus business and product offerings •Consistently provide a high level of consultative proactive client service in a professional manner. •Develop effective working relationships with team and internal departments in order to provide effective service for our clients. Successfully identify record and monitor assigned items; includes determining required action for resolution of client issues. •Ensure inquires and issues are resolved and service levels are met. •Provide thorough, high quality research, problem solving and issue resolution •Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle. •Participates in creating a strategy with Relationship manger to ensure client retention. •Identify, document and address risks through superior client service. Communicate with team in order to keep all informed and support current client strategy. •Assist in the management of vendor relationships on behalf of clients and partner. •Deliver client retention by anticipating client's needs, recommending changes or actions, in conjunction with the Relationship manager. •Achieve individual and team goals for service levels, growth and retention for assigned book of business. •Identify and document systematically “opportunity plans” working with Relationship Manager on a strategy to mitigate risk. •Achieve individual and team goals, for service levels, growth and retention risks through servicing your clients. •Proactively communicate with the client and partners regarding all components of service delivery. Solicit and share feedback with appropriate internal resources in order to improve the client experience. •Prioritize activities and manage time to effectively and efficiently provide quality client service to our partners and clients. •Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans' periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.). •Assess client objectives, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients. •Educate client regarding plan features, product capabilities or Ascensus functionality and process. •Develop ideas for improvement and provide feedback/solutions to plan sponsor and financial professional to minimize risk and improve process. •Act in the role as the subject matter expert on specific topics for initiatives with responsibility for training and assisting others across departments in area of expertise. •Provide training to members of team as opportunities arise. •Perform other duties and participate in or lead special projects as assigned. Minimum Requirements: · Bachelor's degree or equivalent work experience. · Direct client experience and Retirement Services industry experience or thorough knowledge preferred · Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred. · Excellent written and verbal communication skills. The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization, as well as with our client base. · Excellent presentation skills, business etiquette, client service skills and time management. · Demonstrated professionalism in all aspects of the role. · Experience with financial services systems (i.e. recordkeeping, trust, trading); and experience with plan recordkeeping and trust reconciliation. · Proficiency in Microsoft Office software applications, specifically Word and Excel required, Access and PowerPoint preferred. · Excellent analytical and problem resolution skills. · Knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype). · Ability to work in a team environment to ensure common goal of providing exceptional client service. · Ability to work well under pressure with multiple priorities and deadlines in a demanding environment. · Ability to make sound business judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company. · Ability to work extended hours to meet business needs as required. · Quality focus with attention to detail. · Handle other essential tasks as assigned. The national average salary range for this role is $40K-80K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits . Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms. Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers. Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies. Assists with the maintenance and upkeep of the Viewpoint and Midway areas. Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss. Checks for restocking of necessary supplies. Brings all areas up to standard. Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use. Assists with the set up and break down of special events functions as directed by management. Provides game assistance by promptly notifying Support Technicians or Management as needed. Assists and directs Guests to Kiosk areas and answer questions as needed. Ensures that our Guests adhere to house policies as outlined and informs management of any issues. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Assists other Team Members as needed or as business dictates. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times. Must demonstrate ability to read and communicate in English. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to: Work days, nights, and/or weekends as required. Work in environments with both hot and cold temperatures such as freezers and around cooking equipment. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $13 per hour Salary Range: 7.25 - 13 We are an equal opportunity employer and participate in E-Verify in states where required.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Job Description Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions •Retail store environment where extended periods of standing are required •Retail store stockroom environment subject to fluctuations in temperature •Frequent lifting and maneuvering of merchandise and displays. •Exposure to dust and extreme temperatures while unloading trailers. •Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY Spring Dance Hot Tubs is committed to excellence and integrity with over 25 years of experience in the hot tub industry. We became a part of Leslie's family in June 2022. At Spring Dance Hot Tubs, we're proud to be the oldest exclusive hot tub dealer in the Philadelphia, PA region. We are known for selling hot tubs, swim spas, saunas, and backyard accessories. We have sold Hot Spring, Caldera, and Freeflow hot tubs, the highest quality spas available on the market. Our Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying. Job Overview Spring Dance Hot Tubs is looking for a friendly and detail-oriented Customer Service Representative to join our team! In this role, you'll be the first point of contact for our customers, helping them with everything from scheduling service appointments to processing orders and answering product questions. Responsibilities: * Greet and assist customers in person, over the phone, and via email with professionalism and care. * Schedule service appointments and coordinate with our service team to ensure smooth follow-through. * Process orders, payments, and warranty claims accurately and efficiently. * Provide product information and troubleshooting support to help customers get the most out of their hot tubs. * Maintain accurate records in our CRM and POS systems. * Handle customer concerns with empathy, ensuring issues are resolved quickly and effectively. * Support day-to-day office operations and assist with administrative tasks as needed. Pay: $20.24 - $22.00 Qualifications: * High school diploma or equivalent required; associate degree preferred. * Previous experience in customer service or administrative support. * Strong communication, organization, and problem-solving skills. * Comfortable multitasking in a fast-paced environment while maintaining a positive attitude. * Proficient with Microsoft Office and CRM software. * A team player who genuinely enjoys helping others. We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities. Leslie's recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives. #HTHiring

Description: NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. ave daily contact, call, and email, with established customers, brokers, and sales team as well as potential new customers. Handle customer inquiries and complaints in a prompt, courteous, effective, and professional manner. Investigate errors and resolve discrepancies. Resolve deduction issues. Provide internal tracking documents used by other departments. Collaborate with cross functional teams and other departments to provide or develop solutions to issues or questions and improve overall business processes. Display professionalism during all interactions with USDA contacts. Utilize manual order entry and EDI order platforms. Utilize multiple systems and customer portals to obtain information. Process sample orders. Accurately prepare export paperwork. Coordinate with internal and external stakeholders to ensure customer delivery expectations are met. Review orders to determine special requirements, achievable due dates, valid product numbers, and pricing. Enter orders in a timely manner and maintain proper notes and date changes in SAP customer order system for improvements and expedite for on time performance (OTP). Track progress of orders, as necessary, to ensure OTP. Interact with organizational leadership, employees, vendors, and affected individuals both within and outside of the organization on a regular basis to assist with the completion of general informational requests or direction to appropriate staff to provide the highest-level customer service. Excellent communication and interpersonal skills with ability to listen effectively, respond appropriately and maintain mutual comfort level while relating to a diverse workforce. Must have good attendance. Other job duties as necessary. Performs related work as may be required. * The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Requirements: KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of SAP preferred. Knowledge of proper phone etiquette and customer service techniques. Knowledge of computers and computer software, with ability to apply this aptitude in word processing, Excel spreadsheet development, and Word document merges, and keyboarding skills. Thorough knowledge of proper records management, retention of records and cataloguing of files. Ability to positively contribute to a team environment in support of customers, internal and external stakeholders, and demonstrate a team player attitude. Strong ability to perform well and be unfailingly diplomatic in a high pressure and complex environment with a focus on customer service. Excellent problem-solving skills with the ability to envision and deliver innovative solutions. High energy level, ability to multitask, establish priorities, work independently. Positive interpersonal skills included effective verbal and written communication. Ability to establish credibility and be decisive. Ability to maintain confidential and sensitive information which may be proprietary to Citterio USA. Ability to prepare and analyze comprehensive reports, carry out assignments, and administer existing and proposed programs. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to work in a fast-paced environment. Ability to understand customer specifications and problem solve to produce answers that make sense. Ability to communicate information and ideas in speaking so others will understand. Ability to establish and maintain effective working relationships with employees, supervisors and managers, and customers. Ability to handle stressful situations. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation to others' actions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication. EDUCATION AND EXPERIENCE EDUCATION AND EXPERIENCE (a) Completion of a high school, or general equivalency diploma; and, (b) Experience with SAP preferred; and, (c) Experience in Food Manufacturing or CPG experience preferred; and, (d) One (1) year in office administration background with a broad knowledge of Microsoft Office of specialized education in an office administration program; or (e) One (1) to two (2) years' experience in a supply chain environment: or, (f) Equivalent combination of education and experience. TOOLS AND EQUIPMENT Telephone, personal computer (including Microsoft Office products), fax machine, and copy machine. PHYSICAL DEMANDS While performing the duties of this job, the employee is often sitting, but may be required to walk through the plant in search of customer information and orders and regularly talk and hear. The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifteen (15) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally enter the plant environment and be exposed to moving mechanical parts. The noise level in the work environment is usually quiet but can be moderate or loud when entering the plant. The temperature in the work environment is usually regulated; however, if in the plant, the temperature may be cool or cold. Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas.

Job Description The Ray Price Dealerships have been in business for over 100 years, and as a Service Advisor you'll become a part of that team. Our service department is growing and we're looking for an individual with strong customer service skills to join our team. Take your career to the next level with the Ray Price Dealerships. What You'll Do: · Greet all customers promptly and pleasantly. Receive all customer information in order to properly assess vehicle · Prepare a clean and accurate estimate for customer with accurate timelines for completion. · Notify technician of incoming work, repair order status and all other comments. · Check progress of repair throughout the day. Contact customers regarding changes to scheduled time of completion or changes in estimate. · Receive proper authorization from customer before any work is done on vehicle · Communicate required and recommended maintenance to customers. · Set appointments for customers. · Handle phone inquiries. · Work with the parts department to coordinate orders What You'll Need: · Full-time availability · Ability to multi-task in a fast-paced environment · Helpful, friendly and flexible attitude toward customers and co-workers · Dealertrack experience is a plus, but not a requirement · Excellent organizational skills · Professional appearance and work ethic · Valid driver's license with good driving record · Ability to pass pre-employment testing including a background check

Job description We are looking for dedicated individuals to join our team. If you are career-focused and ready to join an organization that values its customers and employees, we want to talk to you! We offer: Health Insurance Dental Insurance Vision Insurance Disability Insurance Life Insurance Responsibilities: Schedules service appointments. Greets customers in a timely, friendly manner and obtains vehicle information. Performs walk around with customer noting any damage, and advises on any needed maintenance. Creates clear, concise, and accurate repair orders regarding customer vehicle problems Ensures service history is reviewed with the customer to safeguard against incorrect information Advises customers on the how to properly care for their cars to reinforce the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's preferred method of payment. Obtains credit approval, if necessary. Checks on progress of repair throughout the day, and timely informs the customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Ensure that vehicles are parked in assigned areas, the vehicle is locked, and the keys are marked and put away correctly. Explains completed work and all charges to customers. Discuss upcoming Factory Surveys, and schedules the next service appointment Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Manages repair order documentation to ensure full compliance with policies and procedures. Maintains 100% utilization of required Multi Point Inspection (Walk Around) process. Achieves and maintain individual and team effective labor rate (ELR) above 80% of posted retail rate Maintains a professional appearance, and work environment. Attends pertinent and mandatory company wide trainings. Other Duties as assigned Requirements High School diploma or equivalent Job Type: Full-time Salary: $15,080.00 - $100,000.00 per year Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance License/Certification: Driver's License (Preferred) Work Location: In person

Job DescriptionSalary: $20.50/Hour CornellCookson, a division of Clopay Corporation is a leading door and grille manufacturer with facilities in Mountain Top, PA. We manufacture a complete line of overhead door and closure products, designed for commercial, industrial, institutional and retail use. Discover what you're looking for through our brands' websites below. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Service Advisor 1 - Parts role in either our Mountaintop facility, located in Mountaintop, PA Summary: This position contributes to Cornell-Cooksons customer satisfaction principles by responding to customer inquiries regarding parts, quotes and orders including status on all products provided by CornellCookson. Responsibilities/Principal Duties: Provide superlative service and support to customers. Improve customer relationships and customer satisfaction. Processing of parts orders and providing parts pricing for repair order for all products. Place orders and generate job sheets to be sent to the shop to manufacture product to fill order request. Communicate with customers verbally and in writing. Provide order status, tracking information and ship date information to customers and others. Release existing quotes for fabrication. Perform other duties as assigned. Job Requirements: Qualified candidates must possess the following minimum qualifications: Must be highly organized and have a proven ability to work within a team environment. 2-5 years experience interacting with customers preferred. Must possess superior communication skills. Must have experience in a customer service environment communicating with customers, processing or inputing orders and/or high volumes of data entry. Rolling door knowledge and mechanical background a plus. We offer a competitive salary and a very comprehensive benefits package, including 401K, paid holidays, sick, and vacation time. Equal Opportunity Employer, providing a drug-free work environment. Employee Type Full-Time Location Mountain Top, PA Job Type Customer Service, Manufacturing

Job Description Welcome to Toyota of Scranton, where excellence isn't just a goal, but a way of life. Our foundation is built on a set of core values that guide everything we do. If you share our commitment to integrity, service, and community, then you're in the right place. Join us in upholding these principles as we strive for excellence together. Honesty Ethical, take responsibility, be accountable to yourself and your team, build trust through transparency and open communication Willingness to Help Others Help others without expecting anything in return, be empathetic, dedicated to serving something besides ourselves, driven by the belief that everyone can grow Always Does the Right Thing Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount of money is worth betraying someone's trust in your or in the dealership Passion for Excellence Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously Commitment to Customer, Team and Community We take care of the community we live in, empower others to achieve their goals, you represent the team well at work and in the community, show up ready to give your best effort for those who rely on you We offer: Health Insurance Dental Insurance Vision Insurance Disability Insurance Life Insurance Supplemental Insurances 401K Paid Time off Responsibilities: Schedules service appointments Greets customers in a timely, friendly manner and obtains vehicle information. Performs walk around with customer noting any damage, and advises on any needed maintenance. Creates clear, concise, and accurate repair orders regarding customer vehicle problems Ensures service history is reviewed with the customer to safeguard against incorrect information Advises customers on the how to properly care for their cars to reinforce the value of maintaining their vehicles in accordance with manufacturers' specifications Provides a complete and accurate written cost estimate for labor and parts. Checks on progress of repair throughout the day, and timely informs the customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Explains completed work and all charges to customers. Discuss upcoming Factory Surveys, and schedules the next service appointment Handles telephone inquiries regarding appointments and work in process. Manages repair order documentation to ensure full compliance with policies and procedures. Other Duties as assigned Qualifications: High School diploma or equivalent We are an equal employment opportunity employer that does not discriminate on the basis of race, color, religion/creed, sex, disability, marital status, age, pregnancy, national origin, ancestry, sexual orientation, genetic information, possession of a General Education Development Certificate as compared to a high school diploma, veteran status, or any other characteristic protected by the applicable federal, state or local laws.

Job Description Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions •Retail store environment where extended periods of standing are required •Retail store stockroom environment subject to fluctuations in temperature •Frequent lifting and maneuvering of merchandise and displays. •Exposure to dust and extreme temperatures while unloading trailers. •Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

Job Description Our Mount Pocono Ford service department is growing and we're looking for an individual with strong customer service skills to join our team. Take your career to the next level with the Ray Price Dealerships! What You'll Do: · Greet all customers promptly and pleasantly. Receive all customer information in order to properly assess vehicle · Prepare a clean and accurate estimate for customer with accurate timelines for completion. · Notify technician of incoming work, repair order status and all other comments. · Check progress of repair throughout the day. Contact customers regarding changes to scheduled time of completion or changes in estimate. · Receive proper authorization from customer before any work is done on vehicle · Communicate required and recommended maintenance to customers. · Set appointments for customers. · Handle phone inquiries. · Work with the parts department to coordinate orders What You'll Need: · Full-time availability · Ability to multi-task in a fast-paced environment · Helpful, friendly and flexible attitude toward customers and co-workers · Dealertrack experience is a plus, but not a requirement · Excellent organizational skills · Professional appearance and work ethic · Valid driver's license with good driving record · Ability to pass pre-employment testing including a background check Job Type: Full-time

Welcome to Toyota of Stroudsburg, where excellence isn't just a goal, but a way of life. Our foundation is built on a set of core values that guide everything we do. If you share our commitment to integrity, service, and community, then you're in the right place. Join us in upholding these principles as we strive for excellence together. Honesty Ethical, take responsibility, be accountable to yourself and your team, build trust through transparency and open communication Willingness to Help Others Help others without expecting anything in return, be empathetic, dedicated to serving something besides ourselves, driven by the belief that everyone can grow Always Does the Right Thing Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount of money is worth betraying someone's trust in your or in the dealership Passion for Excellence Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously Commitment to Customer, Team and Community We take care of the community we live in, empower others to achieve their goals, you represent the team well at work and in the community, show up ready to give your best effort for those who rely on you We offer: Health Insurance Dental Insurance Vision Insurance Disability Insurance Life Insurance Supplemental Insurances 401K Paid Time off Responsibilities: Schedules service appointments Greets customers in a timely, friendly manner and obtains vehicle information. Performs walk around with customer noting any damage, and advises on any needed maintenance. Creates clear, concise, and accurate repair orders regarding customer vehicle problems Ensures service history is reviewed with the customer to safeguard against incorrect information Advises customers on the how to properly care for their cars to reinforce the value of maintaining their vehicles in accordance with manufacturers' specifications Provides a complete and accurate written cost estimate for labor and parts. Checks on progress of repair throughout the day, and timely informs the customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Explains completed work and all charges to customers. Discuss upcoming Factory Surveys, and schedules the next service appointment Handles telephone inquiries regarding appointments and work in process. Manages repair order documentation to ensure full compliance with policies and procedures. Other Duties as assigned Qualifications: High School diploma or equivalent We are an equal employment opportunity employer that does not discriminate on the basis of race, color, religion/creed, sex, disability, marital status, age, pregnancy, national origin, ancestry, sexual orientation, genetic information, possession of a General Education Development Certificate as compared to a high school diploma, veteran status, or any other characteristic protected by the applicable federal, state or local laws.