The Drain Doctors is a family-owned business with over 20 years' experience in plumbing and drainage repair, maintenance and service. We are growing quickly and adding team members who are looking for the opportunity to grow with us, guided by our Company Values: Transparency, Humility, Integrity, Collaboration and Growth Mindset.
We are looking for a collaborative, proactive and creative person to join our team in a newly established Dispatch Role - answering phones, entering customer information, and coordinating and scheduling technicians. This role is the central communication link between customers, technicians, and management.
The ideal candidate will have strong organizational, multitasking, and customer service skills, proficiency in (or strong aptitude for learning) Service Titan dispatch software, and the ability to handle emergencies effectively to ensure efficient workflow and customer satisfaction.
Job Duties
Answering Phones & Scheduling Service: Receive and prioritize incoming customer service requests and efficiently schedule technicians to keep field personnel on the move and generate revenue.
Technician Coordination: Assign jobs to technicians based on their location, skill set, and current workload, ensuring optimal route and efficiency. Learn your technician's likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful.
Customer Communication: Respond to customer inquiries, schedule appointments, provide updates on technician arrival times, and manage customer complaints or concerns.
Record Keeping: Help set the field team up for success by taking detailed service call notes, accurately entering work orders, and maintaining customer database in Service Titan dispatching software.
Emergency Management: Handle urgent service calls, prioritize jobs effectively, and manage technicians during emergencies.
Liaison: Facilitate communication between customers, sales team (estimators), field technicians, and management to ensure seamless operations.
Reporting: Understand and help to generate daily and weekly reports for management on key performance indicators and job progress.
Desired Skills & Qualifications
Organizational Skills: Strong ability to multitask, handle multiple callers, organize and prioritize tasks, and manage a busy schedule efficiently.
Communication: Excellent verbal and written communication skills for interacting with customers and technicians.
Software Proficiency: Experience using dispatching and customer relationship management (CRM) software - Service Titan experience preferred.
Problem-Solving: Ability to calmly and effectively resolve issues, conflicts, and unexpected situations.
Customer Service: A commitment to providing exceptional customer service and building positive relationships.
Mechanical Aptitude: A foundational understanding of plumbing and drainage services and terminology will be beneficial for informing customers and understanding and guiding work performed by technicians, training is available.
Job Requirements
Full-Time
Shift Availability Monday through Friday: 8:00 am - 4:30pm
Compensation: $21-$25 per/hr. (DOE)
Benefits: Health/Vision/Dental, Simple IRA, PTO, Sick Leave.
$21-25 hourly 60d+ ago
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Family Service Advisor
Northstar Memorial Group 4.4
Service advisor job in Lakewood, WA
Join NorthStar as a Family ServiceAdvisor (Sales) at Mountain View Funeral Home, Memorial Park & Crematory, Lakewood, WA!
At NorthStar, we re redefining how families honor and celebrate the lives of their loved ones. As a Family ServiceAdvisor at Mountain View Funeral Home, Memorial Park & Crematory, Lakewood, WA. You won t just sell, you will inspire and innovate. We offer a financially stable, rewarding career where your efforts are recognized, and your impact is meaningful.
What We Look For
Compassionate, Empathy is at the heart of everything we do. We seek individuals who can support families with care, understanding, and respect during life s most sensitive moments.
Creatively, we value innovation. You ll be encouraged to think outside the box and bring fresh ideas to help families honor their loved ones in unique and meaningful ways.
Proactive, we thrive on initiative. Our ideal candidate is self-motivated, solution-oriented, and excels in consultative sales anticipating needs and delivering results.
What You Can Expect
Unlimited Earning Potential: Enjoy a commission-based structure that offers limitless income based on your sales performance.
Help Families: Become a trusted community resource by providing guidance and support to families as they plan their final celebration of life.
Extensive Training: We welcome both new and experienced sales talent and offer comprehensive training to sharpen your skills and build your sales pipeline with qualified leads given to you for free.
Career Growth Opportunities: Unlock career advancement possibilities within our nationwide network of locations.
Compensation that reflects your character and drive!
Salary Range
$55,000-$100,000
Exceptional Total Rewards Package
Uncapped Commission Program You control your income
Comprehensive Insurance Options
Medical, Dental, Vision
Life & AD&D
Disability Coverage
401(k) with Company Match
Tuition Reimbursement
Funeral & Cemetery Benefits
Employee Referral Bonuses
Recognition Programs & Annual Awards Trips
Requirements
Must successfully pass a criminal background check.
Possess a valid driver s license with a clean motor vehicle record (MVR).
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
$55k-100k yearly 39d ago
Volkswagen Service Consultant
Freeway Motors Inc.
Service advisor job in Seattle, WA
University Volkswagen is a top-performing Dealership, and we are looking for a passionate and talented Service Consultant to join our Volkswagen Service Drive team. The Service Drive team members at University Volkswagen are hard-working and fun-loving. From team events to summer BBQs, our employees know how to be the best and enjoy it.
University Volkswagen and Audi Seattle is committed to treating our customers and employees with honesty, respect, and professionalism. We realize that our future success is determined by how well we exceed our customer's expectations today and guide them through the exciting new changes in the automotive world.
The successful candidate should have prior experience in client management and customer service. The Service Consultant will work closely with the Volkswagen Service Manager and the rest of the Volkswagen Service Drive team.
Any job offer will be conditioned on passing a drug test for the following substances: Benzodiazepines, Barbiturates, Methadone, Propoxyphene, Cocaine, Heroin, Codeine, Morphine, Amphetamines, PCP. We do not test for marijuana or THC.
Responsibilities:
Responsible for managing client expectations and customer experience at the front counter.
Responsible for assisting “VIP” clients as well as clients with “known issues” and resolving concerns in real time.
Responsible for recording client concerns accurately.
Responsible for providing accurate estimates for repair to clients.
Responsible for sales including maintenance, repair, warranty, parts, and other work.
Responsible for meeting Key Performance Indicators as outlined by Service Manager.
Responsible for managing and maintaining the Dealership's reputation by providing the highest quality service, accepting ownership for - and resolving, customer service issues.
Expected to adhere to the service process and cashiering guide.
Expected to complete and maintain factory certification and factory trainings as directed and in the timeframe established by their direct supervisor.
Requirements:
One year or more experience of client management in the automotive or hospitality industries or two or more years' experience in any client management role. Hiring Immediately!
Six months of experience in a customer-service related field is preferred but not required.
High school diploma or GED required.
Basic math and cash handling skills are required.
Excellent conflict resolution and client management skills preferred.
A team player who is focused on providing exemplary customer service.
Proven ability to multi-task in a fast-paced work environment.
Ability to follow instructions with a positive attitude.
Be at least 18 years of age with a valid driver's license.
University Volkswagen offers a success-focused, family environment, and a competitive benefits package.
All full-time employees of Freeway Motors, Inc. are eligible for our comprehensive benefits package which includes: Company subsidized Health, Dental, and Vision insurance; fully subsidized EAP, LTD, Life, and AD&D insurance; 401k with company match; starting 96 hours per year of PTO; Paid company holidays.
Volkswagen Service Consultants receive commission and bonus payments based on Gross Profit, Volume of Tire Sales, Customer Service Surveys, and VW Care Contracts Sold. The average Volkswagen Service Consultant's annual compensation can range from $119,000 to $178,000, though any individual's wages, commissions, or bonuses could be less or more based on their individual performance.
Who is encouraged to apply?
We love to find people who are driven and motivated! University Volkswagen has a pay for performance philosophy that permeates the entire organization and we want people who are committed to success.
Our Philosophy
We provide a positive and rewarding environment for all our employees as well as promote a quality customer service driven experience for our clients. University Volkswagen has been around the Seattle area for over 60 years and is still family owned and operated.
Training Program
There is an ongoing training program designed to assist our employees to be able to perform at an efficient and effective level.
Why you should choose University Volkswagen
Our management team is devoted to assisting our team members accomplish their goals. We believe in mentoring and leading by example. Training is part of our everyday routine and the culture at our dealership is one of team unity and positivity. Competitive pay, excellent benefits, and a strong compensation package.
University Volkswagen and Audi Seattle is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
$42k-83k yearly est. Auto-Apply 10d ago
Service Advisors
Washington Career
Service advisor job in Bremerton, WA
ServiceAdvisors assist in delivering remarkable experiences to our customers and are responsible for to provide intake, consultation and advice regarding service and maintenance to our customers. They offer logical diagnostic services or repairs in response to the customer's concerns. Provide accurate estimates for all the services or repairs recommended.
They also sell the proper repairs and services to meet the customers needs. They obtain accurate parts and labor prices for all services giving every customer the best possible estimate at the same the repair order is writing, gaining the customers written approval.
Maintain service scheduling on a accurate, continuous basis. Property and thoroughly print repair orders with the best information for the technicians as possible. Follow company policies as it pertains to competing repair order information to assist technicians and team leaders.
Stay in contact with service customers by phone when their vehicles work is finished. Explain all repairs and charges in detail.
Requirements
High School graduation or equivalent
One (1) year serviceadvisor experience, manufacturer training or demonstrated technical expertise.
Automotive Service Excellence (ASE) Certifications preferred.
Experience as a sales representative, consistently meeting or exceeding targets.
Possession of a valid, unrestricted driver's license for more than 3 years.
We offer an extremely aggressive pay plan that values your experience/tenure with Customer Satisfaction Index (CSI) bonus. This position offers excellent growth and training opportunities! Flexible schedules available! Incumbents will be required to successfully complete a background check, drug screen, and driving records check.
What we offer
Benefits
Commission based pay plan $45,000 - $180,000
8 week guarantee with training
Weekly pay
401K with employer match up to 50% of 5%
Medical, Dental, Life & Vision Insurance starting first of the month upon hire!
1 week of Paid Vacation after 6 months of employment
Sick Leave that is accrued at the rate of 1 hour per 40 hours worked
Employee Wellness Program
Employee Assistance Program for all employees
Employee Vehicle Purchase Program
Employee Referral Program
In accordance with RCW 49.44.240 this position is identified as Safety Sensitive and is subject to pre-employment drug screening including cannabis.
We look forward to meeting you!
Apply today
https://www.haselwoodautogroup.com/
Equal Opportunity Employer
#advisor #automotive #parts #sales #customerservice
$35k-63k yearly est. 60d+ ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Service advisor job in Seattle, WA
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer ServiceAdvisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer ServiceAdvisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$30k-35k yearly est. 8d ago
Service Advisor
Obrien Auto Group 3.5
Service advisor job in Fife, WA
Lexus of Tacoma, a dealership part of the O'Brien Auto Group, is currently seeking a full-time ServiceAdvisor.
We are looking for a team player who has
advising or writing experience
will be a
commission-based
position that is driven off your personal success along with the growth of the store. This position is on a rotating schedule.
The ServiceAdvisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities.
This position is paid 100% commission plus 5.5% of customer pay labor and parts and warranty labor. Subject to eligibility requirements, we offer the following benefits:
Bonuses
Vacation - based on hire date and paid based on position.
Medical/Dental/Vision/RX
Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
401(k) plus company match
Responsibilities can include, but are not limited to:
Greet customers when they arrive and escort them when they leave
Advise customers about warranty protections and potential cost savings
Answer questions about service outcome
Consult with mechanics about necessary repairs and possible alternatives to expensive work
Provide customers with necessary problem/solution information
Manage and oversee the service center's workflow and scheduling
Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
Attend regular weekly morning meetings.
Preferred Qualifications:
Previous retail sales or customer service experience preferred but not required.
Reynolds Ignite experience.
A charismatic and relatable personality
Ability to communicate suitably through email, phone, or in person
A desire and drive to be successful with a positive attitude
Equipment/Machines/Tools Typically Used: Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.
Chemicals: Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.
Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling.
Candidates for this position must possess a valid Driver's License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.
Lexus of Tacoma is an equal opportunity employer and a drug-free workplace.
$33k-44k yearly est. 15d ago
Shared Services Specialist Candidate Bank
University of Washington 4.4
Service advisor job in Seattle, WA
**UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.** Shared Services Specialists play an important role in UW's success as a global leader in education, research and health care. In this collaborative role, you would be part of a Shared Services Unit (SSU), using Workday Finance to provide a mix of financial budgetary and human capital management services to multiple units within a school, college or UW campus.
This candidate bank is recruiting for Shared Services Specialist (SEIU Local 925 Clerical Nonsupervisory) vacancies that are or may become available at UW Bothell, UW Seattle and UW Tacoma.
If you are interested in Shared Services Specialist positions in UW Medicine, please click here (******************************************************* LocationID=88&\_ga=2.7095026.1742**********************040833.1653320489) to search for current vacancies.
**JOB RESPONSIBILITIES**
Shared Services Specialists perform a variety of functions including:
+ Advise client units on fiscal, procurement, travel, accounts receivable, HR/payroll, grant pre-award, grant close, accounting, and other policies and procedures as determined by Shared Services leadership;
+ Complete transactions on behalf of client units in one or more of the following areas: accounting, procurement, travel, accounts receivable, HR/payroll, grant pre- and post-award, and other areas as determined by Shared Services leadership;
+ Analyze fiscal data and report on trends to client units and/or central offices;
+ Develop procedures for implementation, execution, control and review/audit of fiscal operations;
+ Analyze customer service data and other performance metrics to recommend improvement initiatives to shared services colleagues and leadership/governance; and
+ Independently and/or collaboratively research College, UW, State, and Federal processes and policies as appropriate to business needs;
+ Perform other related duties as required.
**MINIMUM QUALIFICATIONS**
Bachelor's Degree and two years of work experience in fiscal, accounting, or payroll experience.
**HOW THIS CANDIDATE BANK WORKS**
+ This candidate bank is used to prequalify candidates for current and future Shared Services Specialist job openings.
+ If you meet the minimum requirements, you will receive email notices when Shared Services Specialist positions become available that includes a link to apply. The email will include the name of the hiring department, a detailed job description, the work location, additional job requirements (if any) and other details about the position.
+ You can withdraw from the candidate bank at any time from your candidate record.
**Compensation, Benefits and Position Details**
**Pay Range Minimum:**
$54,732.00 annual
**Pay Range Maximum:**
$73,608.00 annual
**Other Compensation:**
-
**Benefits:**
For information about benefits for this position, visit ******************************************************
**Shift:**
First Shift (United States of America)
**Temporary or Regular?**
This is a regular position
**FTE (Full-Time Equivalent):**
100.00%
**Union/Bargaining Unit:**
SEIU Local 925 Nonsupervisory
**About the UW**
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
**Our Commitment**
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (*********************************************************************************************************************** .
To request disability accommodation in the application process, contact the Disability Services Office at ************ or ********** .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (********************************************************* .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
$54.7k-73.6k yearly 60d+ ago
Customer Service Advisor
Radius Recycling
Service advisor job in Lynnwood, WA
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer ServiceAdvisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
Promote the Pick-n-Pull Safety Culture.
Be a team player. Work as a member of the team to help the team achieve its goals.
Maintain a high level of integrity.
Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
Follow all company policies and procedures.
Identify when customer interaction requires assistance from management.
Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
Additional duties as assigned.
Qualifications:
Must work safely at all times.
Must have good people skills with an outgoing friendly positive attitude.
Able to work retail hours including overtime, weekends and holidays.
Must have reliable means of transportation.
Must be able to read, write, and speak in the English language.
Bilingual in Spanish a plus, but not required.
Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
Vision must be sufficient to perform job functions safely as described above.
Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
Exposure on a regular basis to outdoor weather conditions.
Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
$31k-38k yearly est. 11d ago
Automotive customer service advisor
M&N Absolute Auto Repair
Service advisor job in Everett, WA
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
About the Role:
Join M&N Absolute Auto Repair as an Automotive Customer ServiceAdvisor, where you'll be the friendly face and voice that connects our customers with top-notch automotive care. In this dynamic role, you'll help ensure a seamless experience for our clients while contributing to a team that values excellence and customer satisfaction.
Responsibilities:
Greet customers warmly and assess their automotive service needs.
Provide accurate estimates and explain recommended services and repairs.
Coordinate service appointments and manage the service workflow.
Communicate effectively with technicians and customers regarding vehicle status.
Handle customer inquiries and resolve any issues or concerns promptly.
Maintain accurate records of customer interactions and service history.
Promote additional services and products to enhance customer satisfaction.
Ensure a clean and organized service area for an inviting customer experience.
Requirements:
High school diploma or equivalent; automotive background is a plus.
Proven experience in customer service, preferably in the automotive industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Basic computer skills and familiarity with automotive service software.
Positive attitude and a passion for helping customers.
Valid driver's license with a clean driving record.
About Us:
M&N Absolute Auto Repair has been serving the Everett, WA community for over a decade, providing reliable and high-quality automotive services. Our customers love us for our honest approach and commitment to excellence, while our employees appreciate a supportive work environment that fosters growth and teamwork.
$31k-38k yearly est. 21d ago
Service Consultant
Emerald Blue
Service advisor job in Tukwila, WA
Full-time Description
Compensation & Benefits
Industry-leading compensation structure: $72,000 Base + Commission .
Comprehensive benefits: Medical, Dental, Vision, Supplemental Insurance.
PTO, Paid Holidays, and Sick Time.
401(k) plan with company match.
Growth opportunities within a rapidly scaling organization
Why Join Emerald Blue?
Work alongside industry veterans who understand the nuances of commercial furniture, real estate cycles, and client expectations.
Represent services that complement the product lifecycle-opening new doors for revenue and long-term client relationships.
Enjoy a collaborative, performance-driven culture with uncapped earnings and strong support from operations and leadership
Description:
Are you already thriving in the commercial furniture or contract interiors space and ready to expand your impact beyond product sales? Emerald Blue is looking for a driven and relationship-focused Service Consultant to join our Washington team.
This is a strategic growth role for someone who understands the full lifecycle of commercial environments-from installation to decommissioning-and wants to be part of a forward-thinking company that supports dynamic workspaces across industries.
In this role, you'll leverage your knowledge of commercial spaces to sell a robust suite of facilities services: commercial moving, new furniture installation, MAC (move/add/change), FF&E for hospitality, decommissioning, storage, asset management, and technology services. You'll act as a trusted advisor to workplace leaders, A&D firms, facility managers, and project teams-helping them achieve seamless transitions and optimized environments.
Key Responsibilities
Cultivate and manage relationships with clients in the commercial interiors space, including corporate, healthcare, hospitality, and education sectors.
Conduct strategic needs assessments and offer customized service solutions.
Collaborate with furniture dealers, facility teams, and project managers to identify opportunities to integrate Emerald Blue services.
Develop and present estimates, proposals, and service agreements.
Coordinate with internal teams to ensure smooth project execution and client satisfaction.
Track activity, pipeline, and KPIs using CRM and reporting tools.
Monitor competitor offerings and market trends to uncover new business opportunities.
Requirements
What We're Looking For:
Familiarity with the general marketplace in the Seattle area.
Highly motivated and target-driven with a proven track record in sales.
Excellent prospecting, selling, communication, and negotiation skills.
Strong prioritization, time management, and organizational skills.
Ability to create and deliver presentations tailored to the needs of the audience.
Knowledge of Microsoft Office Suite
Qualifications
Minimum of 3 years of experience in the commercial furniture, B2B services, or facilities management sectors.
Proven ability to build lasting client relationships and close complex, service-driven sales.
Excellent communication, presentation, and negotiation skills.
Strong understanding of sales cycles within real estate, relocation, or workplace services.
Familiarity with the Seattle-area business landscape is a strong plus.
Proficiency in Microsoft Office Suite and CRM platforms.
Why Choose Emerald Blue?
If you're ready to take on a rewarding role in a dynamic environment, we want to hear from you! Join us in shaping spaces that inspire and elevate the customer experience. Apply today and start your journey with Emerald Blue!
Employees are responsible, as a condition of hire and continued employment, for following all prescribed safety rules and procedures to prevent workplace injuries. All employees are expected to cooperate in every aspect of the company's safety program and follow safe work practices.
Emerald Blue provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Emerald Blue complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Employment is contingent on passing a pre-employment drug test and background check.
Salary Description Year 1: $72,000 Base + commission
$72k yearly 60d+ ago
Lawn Care Field Service Professional
Spring-Green Lawn Care 4.3
Service advisor job in Mill Creek, WA
Full Time, Monday-Friday, some Saturday work in Spring, Overtime available, $20 per hour starting wage, certified pesticide applicators $22 per hour, commission, bonus, sign on bonus, paid training, PTO, Paid Holidays, uniforms provided, company vehicle, provided.
Benefits/Perks
Sign-on bonus for licensed Pesticide operators/applicators new to our organization.
Hourly pay rate in addition to production bonuses for meeting goals.
paid training to obtain the required Pesticide License.
Competitive benefits include, paid holidays, paid sick time, and paid vacation after one year.
Flexible Schedules
Competitive Compensation
Careers Growth Opportunities
Company OverviewFor more than 40 years, Spring-Green has been beautifying America's neighborhood lawns and landscapes, and we are proud to stand behind our work. We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Job SummaryThe Lawn Care Technician (Field Service Professional) is our company's frontline. You will be the customer's “lawn care guy or gal”. Your purpose is to ensure proper lawn, tree, and pest applications are applied timely and safely. Our customers' expectations are a green weed-free lawn and you will be the front runner in helping achieve those outcomes. While also educating the customer on what they should be doing culturally to participate where they can. Educating and communicating is just as important as how the applications are applied. You will become well respected in your knowledge and execution. Understanding the needs of the lawn, tree, and or pest control you will also sell all necessary services they may need. You will do this while being a part of a team and also independently. Responsibilities
Develop the knowledge and skills to make appropriate lawn and tree care application services, diagnose lawn and tree problems, properly perform sales estimates, be proficient in communicating the selling points of all Spring‐Green Services and effectively communicate the benefits to the customer.
Provide a high level of service to the customer by performing all service calls and assigned estimates on a priority basis
Effectively communicate with the customer in a friendly and professional manner.
Obtain and maintain all required pesticide licenses, become familiar with product labels and SDS and accurately mix approved lawn or tree materials.
Perform professional service applications as outlined in your training and in The Spring‐Green Way.
Qualifications
High school diploma or equivalent (GED)
Must have a valid driver's license with a good driving record and follow GPS directions to find job site locations.
Must be at least 18 years old for insurability purposes.
Must pass a criminal background check, as well as MVR requirements.
Ability to work Monday through Friday and Saturday as required
Must enjoy working outdoors and be able to work in temperature ranges from teens to over 90 degrees and in varying weather conditions
Must be able to lift 50-pound bags of fertilizer, load, unload, push, lift and guide rotary spreader with a total weight of 80-100 pounds and maneuver 400-foot spray hose.
Ability to follow driving directions and familiarity with assigned service area a plus
Compensation: $20.00 per hour
For generations, Spring-Green has been beautifying neighborhood lawns and landscapes and enriching lives in the communities we serve. As your locally owned and operated neighborhood lawn care professionals, we take our community and environmental responsibilities seriously. We embrace the industry's best practices to provide tailored lawn, pest and tree service recommendations that meet the specific needs of our customers, while delivering the highest quality of service.
Spring-Green Lawn Care Corp. is the franchisor of the Spring-Green franchised system. Each Spring-Green franchised business is independently-owned and operated by an independent franchisee performing services. If you are offered, and accept, a position with a Spring-Green franchisee, you are employed by that franchisee, and NOT by Spring-Green Lawn Care Corp., nor any of its parents or affiliates. The hiring franchisee is solely responsible for all of its employment decisions including hiring, termination, discipline, compensation and benefits. Neither Spring-Green Lawn Care Corp. nor any of its parents and affiliates have any input or involvement in such matters. Any questions about posted positions or the hiring process must be directed to the Spring-Green franchisee posting the position.
$20-22 hourly Auto-Apply 60d+ ago
Service Writer / Advisor
Pape MacHinery Inc.
Service advisor job in Lacey, WA
Job DescriptionPAPE' MACHINERY, INC. - AGRICULTURE & TURF DIVISION - OLYMPIA, WASERVICE WRITER / ADVISOR:
Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is looking for a Service Writer to join their team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO
As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check in equipment for repairs, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude.
WHAT YOU NEED:
Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
Excellent customer relations and communication skills.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Mechanical aptitude is a plus.
Compensation: $23-30/hr (Depending on Experience) Why work for Pape':
Competitive pay based on your skills, training, and experience level.
Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
$23-30 hourly 13d ago
Customer Service Dispatcher
Unicorn Trades Inc.
Service advisor job in Snohomish, WA
Job DescriptionSalary: 21.00-25.00/hr
The Drain Doctors is a family-owned business with over 20 years experience in plumbing and drainage repair, maintenance and service. We are growing quickly and adding team members who are looking for the opportunity to grow with us, guided by our Company Values: Transparency, Humility, Integrity, Collaboration and Growth Mindset.
We are looking for a collaborative, proactive and creative person to join our team in a newly established Dispatch Role- answering phones, entering customer information, and coordinating and scheduling technicians. This role is the central communication link between customers, technicians, and management.
The ideal candidate will have strong organizational, multitasking, and customer service skills, proficiency in (or strong aptitude for learning) Service Titan dispatch software, and the ability to handle emergencies effectively to ensure efficient workflow and customer satisfaction.
Job Duties
Answering Phones & Scheduling Service:Receive and prioritize incoming customer service requests and efficiently schedule technicians to keep field personnel on the move and generate revenue.
Technician Coordination:Assign jobs to technicians based on their location, skill set, and current workload, ensuring optimal route and efficiency. Learn your technicians likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful.
Customer Communication:Respond to customer inquiries, schedule appointments, provide updates on technician arrival times, and manage customer complaints or concerns.
Record Keeping:Help set the field team up for success by taking detailed service call notes, accurately entering work orders, and maintaining customer database in Service Titan dispatching software.
Emergency Management:Handle urgent service calls, prioritize jobs effectively, and manage technicians during emergencies.
Liaison:Facilitate communication between customers, sales team (estimators), field technicians, and management to ensure seamless operations.
Reporting:Understand and help to generate daily and weekly reports for management on key performance indicators and job progress.
Desired Skills & Qualifications
Organizational Skills:Strong ability to multitask, handle multiple callers, organize and prioritize tasks, and manage a busy schedule efficiently.
Communication:Excellent verbal and written communication skills for interacting with customers and technicians.
Software Proficiency:Experience using dispatching and customer relationship management (CRM) software - Service Titan experience preferred.
Problem-Solving:Ability to calmly and effectively resolve issues, conflicts, and unexpected situations.
Customer Service:A commitment to providing exceptional customer service and building positive relationships.
Mechanical Aptitude:A foundational understanding of plumbing and drainage services and terminology will be beneficial for informing customers and understanding and guiding work performed by technicians, training is available.
Job Requirements
Full-Time
Shift AvailabilityMonday through Friday: 8:00 am - 4:30pm
Compensation:$21-$25 per/hr. (DOE)
Benefits:Health/Vision/Dental, Simple IRA, PTO, Sick Leave.
$21-25 hourly 13d ago
Service Dispatcher
2 Sons Plumbing, Sewer, Septic, & Heating & Air
Service advisor job in Pacific, WA
Job Description???? WE'RE HIRING: SERVICE DISPATCHER ????
???? Seattle, WA | ???? $27-$32/hr DOE
✨ Be the heartbeat of our office - schedule calls, dispatch techs, and keep customers happy! Fast-paced, fun, and rewarding.
???? What You'll Do
???? Answer & schedule customer calls
???? Dispatch service technicians
???? Keep records organized & accurate
???? Provide updates with a smile
???? What We're Looking For
✅ HS Diploma or equivalent
✅ 1+ year dispatch or office coordination
✅ Strong communication & multitasking skills
???? Comfortable with Microsoft Office
⭐ ServiceTitan experience = BIG plus
???? Plumbing/HVAC knowledge helpful
???? Perks & Benefits
???? $27 - $32/hr (DOE)
???? Medical, Dental & Vision
???? 401k with Company Match
???? Paid Time Off + Holidays + Sick Days
???? Career Growth Opportunities
???? Friendly, supportive team culture
???? Join one of the fastest-growing service companies in the PNW! Hard work pays off here - come grow with us.
???? Apply Today with 2 Sons Plumbing, Electric, Heating & Air!
$27-32 hourly 19d ago
Service Writer / Advisor
PapÉ Jobs
Service advisor job in Olympia, WA
PAPE' MACHINERY, INC. - AGRICULTURE & TURF DIVISION - OLYMPIA, WASERVICE WRITER / ADVISOR:
Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is looking for a Service Writer to join their team.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO
As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check in equipment for repairs, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude.
WHAT YOU NEED:
Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
Excellent customer relations and communication skills.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Mechanical aptitude is a plus.
Compensation: $23-30/hr (Depending on Experience) Why work for Pape':
Competitive pay based on your skills, training, and experience level.
Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
$23-30 hourly 12d ago
Service Dispatcher
Capital Heating, Cooling, Plumbing & Electric
Service advisor job in Lacey, WA
You will evaluate customer calls and match the right technician to every job.
Key sub tasks
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician's progress.
Skills and experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What we offer
• Our top performers are among the highest paid in the South Sound.
• Medical Insurance -- we pay 100% of your insurance premiums for health, dental, & vision
• The newest technology in the industry
• 401k Plan
• A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Capital.
Learn more about us
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Capital Heating & Cooling by visiting ********************************* When you're ready, please follow the directions to apply for this position.
Equal Opportunity Employer
$36k-47k yearly est. 60d+ ago
Test Content Services Specialist
Psi Services 4.5
Service advisor job in Olympia, WA
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 18d ago
Residential Sales and Service Consultant
Ziply Fiber
Service advisor job in Everett, WA
Residential Sales & Service Consultant
Union: IBEW 89
Last day for internals: 1\/30\/26
Rate of Pay: $17.00 to $18.17 hourly DOE
Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state\-of\-the\-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: O
ur customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
Empowering You:
We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers - and each other - better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.
Job Summary
The Residential Sales and Service Consultants are responsible for creating an outstanding experience at every interaction for both new and existing customers. The person uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
Sell Ziply products and services.
Retain current customers.
Negotiate service order requests from customers for installation, change or removal of telephone, data, and related services.
Interact with customers patiently, empathically, and efficiently by presenting services to the customer for save and sales opportunities and completing save\/service order activity in an accurate and timely manner.
Accurately compute and quote customer monthly charges, non\-recurring charges, adjustments, and balances. Provide flexible options to the customer based on product and service needs.
Perform full range of billing and collections duties, including, but not limited to discussing billing inquiries, collecting on delinquent accounts, negotiating payment arrangements, and disconnecting accounts due to nonpayment.
Utilize billing system to assist customers in a wide range of billing transactions.
Perform full range of repair resolution duties, including, but not limited to interfacing with customers and performing work associated with pending orders, problem resolution, repair requirements and repair resolution.
Providing a best\-in\-class customer service experience.
Troubleshoot customer issues through satisfactory resolution.
Respond to social media messages from customers on various platforms.
Work efficiently according to Call Center metric demands.
Always maintain a professional demeanor.
Perform multi\-tasking between systems for customer support.
Assist with training and peer coaching as assigned by supervisor.
Performs other duties as required to support the business and evolving organization.
Qualifications:
High school diploma or general education degree (GED) required.
Prior experience in customer service, sales, social media, or collections preferred, but not required.
Basic Proficiency with Microsoft Office Suite.
Understanding of database programs preferred.
Intermediate computer competency.
Knowledge, Skills, and Abilities:
Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
Ability to multi\-task and collaborate effectively with other personnel to meet deadlines.
Strong verbal and written communication, attention to detail, and organizational skills.
Ability to work within critical deadlines.
Ability to adjust to rapidly changing priorities and schedules.
Ability to provide excellent customer service.
Work Authorization
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and\/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi\-line telephone system. The work is primarily a modern office setting.
At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self\-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self\-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.
Diverse Workforce \/ EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non\-job\-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre\-employment background check as conditions of employment. Ziply Fiber may require a pre\-employment drug screening.
Ziply Fiber is a drug free workplace.
#ZFWA
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$17-18.2 hourly 47d ago
Volkswagen Service Consultant
Freeway Motors Inc.
Service advisor job in Seattle, WA
University Volkswagen is a top-performing Dealership, and we are looking for a passionate and talented Service Consultant to join our Volkswagen Service Drive team. The Service Drive team members at University Volkswagen are hard-working and fun-loving. From team events to summer BBQs, our employees know how to be the best and enjoy it.
University Volkswagen and Audi Seattle is committed to treating our customers and employees with honesty, respect, and professionalism. We realize that our future success is determined by how well we exceed our customer's expectations today and guide them through the exciting new changes in the automotive world.
The successful candidate should have prior experience in client management and customer service. The Service Consultant will work closely with the Volkswagen Service Manager and the rest of the Volkswagen Service Drive team.
Any job offer will be conditioned on passing a drug test for the following substances: Benzodiazepines, Barbiturates, Methadone, Propoxyphene, Cocaine, Heroin, Codeine, Morphine, Amphetamines, PCP. We do not test for marijuana or THC.
Responsibilities:
Responsible for managing client expectations and customer experience at the front counter.
Responsible for assisting “VIP” clients as well as clients with “known issues” and resolving concerns in real time.
Responsible for recording client concerns accurately.
Responsible for providing accurate estimates for repair to clients.
Responsible for sales including maintenance, repair, warranty, parts, and other work.
Responsible for meeting Key Performance Indicators as outlined by Service Manager.
Responsible for managing and maintaining the Dealership's reputation by providing the highest quality service, accepting ownership for - and resolving, customer service issues.
Expected to adhere to the service process and cashiering guide.
Expected to complete and maintain factory certification and factory trainings as directed and in the timeframe established by their direct supervisor.
Requirements:
One year or more experience of client management in the automotive or hospitality industries or two or more years' experience in any client management role. Hiring Immediately!
Six months of experience in a customer-service related field is preferred but not required.
High school diploma or GED required.
Basic math and cash handling skills are required.
Excellent conflict resolution and client management skills preferred.
A team player who is focused on providing exemplary customer service.
Proven ability to multi-task in a fast-paced work environment.
Ability to follow instructions with a positive attitude.
Be at least 18 years of age with a valid driver's license.
University Volkswagen offers a success-focused, family environment, and a competitive benefits package.
All full-time employees of Freeway Motors, Inc. are eligible for our comprehensive benefits package which includes: Company subsidized Health, Dental, and Vision insurance; fully subsidized EAP, LTD, Life, and AD&D insurance; 401k with company match; starting 96 hours per year of PTO; Paid company holidays.
Volkswagen Service Consultants receive commission and bonus payments based on Gross Profit, Volume of Tire Sales, Customer Service Surveys, and VW Care Contracts Sold. The average Volkswagen Service Consultant's annual compensation can range from $119,000 to $178,000, though any individual's wages, commissions, or bonuses could be less or more based on their individual performance.
Who is encouraged to apply?
We love to find people who are driven and motivated! University Volkswagen has a pay for performance philosophy that permeates the entire organization and we want people who are committed to success.
Our Philosophy
We provide a positive and rewarding environment for all our employees as well as promote a quality customer service driven experience for our clients. University Volkswagen has been around the Seattle area for over 60 years and is still family owned and operated.
Training Program
There is an ongoing training program designed to assist our employees to be able to perform at an efficient and effective level.
Why you should choose University Volkswagen
Our management team is devoted to assisting our team members accomplish their goals. We believe in mentoring and leading by example. Training is part of our everyday routine and the culture at our dealership is one of team unity and positivity. Competitive pay, excellent benefits, and a strong compensation package.
University Volkswagen and Audi Seattle is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
$42k-83k yearly est. Auto-Apply 9d ago
Customer Service Advisor
Radius Recycling
Service advisor job in Lynnwood, WA
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer ServiceAdvisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
* Promote the Pick-n-Pull Safety Culture.
* Be a team player. Work as a member of the team to help the team achieve its goals.
* Maintain a high level of integrity.
* Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
* Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
* Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
* Follow all company policies and procedures.
* Identify when customer interaction requires assistance from management.
* Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
* Additional duties as assigned.
Qualifications:
* Must work safely at all times.
* Must have good people skills with an outgoing friendly positive attitude.
* Able to work retail hours including overtime, weekends and holidays.
* Must have reliable means of transportation.
* Must be able to read, write, and speak in the English language.
* Bilingual in Spanish a plus, but not required.
* Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
* Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
* Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
* Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
* Vision must be sufficient to perform job functions safely as described above.
* Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
* Exposure on a regular basis to outdoor weather conditions.
* Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
How much does a service advisor earn in Seattle, WA?
The average service advisor in Seattle, WA earns between $27,000 and $80,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Seattle, WA
$47,000
What are the biggest employers of Service Advisors in Seattle, WA?
The biggest employers of Service Advisors in Seattle, WA are: