Service advisor jobs in Southaven, MS

The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to my Blue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved. This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs. Job-Specific Requirements: Must have a Bachelor's degree with at least a 3.0 GPA. Must have proficient computer skills and be able to successfully complete all levels of the call center training program. Excellent active listening skills in order to clearly understand members' issues. Must possess excellent communication skills to ensure a professional company image is projected at all times. Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.

Unlock your potential with The Psychics Connection! We're hiring Tarot Card Readers for work-from-home positions. Earn $0. 30 per talk minute ($18. 00 per hour) with opportunities for bonuses and raises. Choose full or part-time hours with a schedule that fits your life. Apply now!

Job Description About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. Position Summary: This position is self-directed on a day-to day basis. They are responsible for performing daily product and process optimization activities in a sales region to meet the needs of the customer. This includes: performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed. A Sr TSS is capable of recommending and implementing process improvements related to QH products that impact customer performance, including organizing resources and reports for customer trials to improve performance. Travel to customer sites/laboratories approximately 75%. Job Accountabilities: Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects. Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets. Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance. Perform multi-site technical and sales oriented administrative duties in a manufacturing environment. Acquires, records and analyzes process and usage data to establish baseline. Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals. Interaction with Fluidcare as well as with customer's operations, technical personnel and other suppliers. Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals. Working knowledge of customers processes, understands QH product portfolio, and the proper methods and conditions to achieve optimal performance. Organizes local resources for customer trials in conjunction with Product Application Managers. Responsible for data collection and reporting of process and product performance. Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc. Education, Experience, Skills & Competencies: Bachelor's Degree required in Chemistry, Engineering, or any relevant business related area or minimum of 5 years related industry experience required. Customer Focus - Dedicated to meeting customer expectations and requirements. Results Driven - Holds self and others accountable for achieving performance objectives. Ability to work independently and/or with minimal supervision. Communications skills - Written, verbal and active listening. Proficient in English - Written and spoken. Must have basic working knowledge of Microsoft Office. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran's status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.

Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. What You'll Do: Determine specialized product needs and services by working directly with customers Suggest add-on sales to increase average transactions Provide price estimates for designated installations prior to scheduling appointments Keep customers apprised of work progress What You'll Need to Have for the Role: A minimum of one year of service experience is preferred Previous RV product or camping lifestyle Ability to work daily on a computer and perform internet searches as needed Excellent organization and follow up skills are required The ability to follow department procedures and policies Valid driver's license preferred May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Prolonged periods of standing, stooping, crawling, and bending General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Service Advisor - Southaven Kia Primary Responsibilities Customer Service & Communication • Greet customers and check them in for service appointments. • Listen carefully to customer concerns and document issues accurately. • Clearly explain recommended services, estimated costs, and repair timelines. • Keep customers informed on vehicle status, additional findings, and approvals. • Review completed work and ensure customer satisfaction before vehicle delivery. Repair Order Management • Create detailed repair orders for technicians with accurate customer concerns. • Verify warranty coverage, recall information, and service campaigns. • Document all services, repairs, and inspections thoroughly. • Obtain customer authorization for additional work. Coordination with Technicians • Communicate customer concerns clearly to the service team. • Prioritize jobs according to urgency and workload. • Review repairs with technicians before closing the work order. Sales & Upselling • Recommend maintenance based on manufacturer schedules or inspections. • Explain service benefits to customers in easy-to-understand language. • Work toward meeting or exceeding sales and service performance targets. Administrative Duties • Schedule appointments and manage the service calendar. • Process payments, warranty claims, and insurance paperwork. • Follow dealership and Kia corporate procedures for quality and compliance. Physical Requirements • Stand and walk for extended periods during customer interactions and vehicle check-ins. • Bend, stoop, and reach to inspect vehicles or retrieve parts/documents. • Lift and carry up to 25 pounds (e.g., wheels, parts, equipment). • Work indoors in an office/service desk environment and outdoors in varying weather conditions when moving between vehicles. • Use a computer, telephone, and service equipment for extended periods. • Maintain visual acuity to review repair orders, inspect vehicles, and read technical data. • Hear and communicate effectively in a noisy service shop environment

Job Description We are seeking an EXPERIENCED Automotive Service Advisor to join our exciting and motivated team! As a Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. In this role, you will own our customer's experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues. You will need to become well-versed in product offerings, inventory needs, technician scheduling and customer service. Who We Are At Southaven Honda, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Southaven Honda is absolutely critical to its success and we're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Our goal is to exceed a client's total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us! What We Offer Outstanding Pay Plan Medical, Dental and Vision Insurance Paid Vacation Paid Company Holidays Paid Training Work-Life Balance Ongoing Professional Development Employee Discounts Family-Friendly and Inclusive Team Culture Career Growth and Internal Promotions Custom and Competitive Wage Plan Responsibilities Great Customer Service Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Oversee administration of warranty claims . Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Dealership:L0815 Sunrise Buick GMC at WolfchaseSunrise Wolfchase Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! Responsibilities: As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keeping customer informed of service specials, completion times and service expenses. Qualifications: Previous Service Advisor experience, preferred. Prior experience as an automotive technician a plus. A team player who is focused on providing exemplary customer service. Basic mechanical understanding of an automobile. Acceptable driving record and a valid driver's license in your state of residence We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing. Essential Functions Statement(s) Greets visitors and patients to determine their needs and directs them accordingly Collects appropriate documentation from patient and enters into PM system Collects copay, coinsurance or other balances owed on account Prints billing slip for physician to mark services performed Schedules follow-up appointments and cancels patient appointments due to no show Enters charges same day of service Codes diagnosis Reconciles payments daily Ensures that claims are in drop status at charge entry Maintains cash drawer for making change and balances it daily Verifies that all billing slips are submitted at the end of the day Prints appropriate registration forms from medical record system for future appointments Obtains precertification Performs other duties as assigned POSITION QUALIFICATIONS Competency Statement(s) Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. Communication, Oral - Ability to communicate effectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Detail Oriented - Ability to pay attention to the minute details of a project or task. Friendly - Ability to exhibit a cheerful demeanor toward others. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace. SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED) Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred. Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type. Campbell Clinic Benefit Summary: Campbell Clinic offers a lucrative benefit package to support employees and their families. Medical / Dental / Vision Insurance HRA Option Flexible Spending Account Basic Life Insurance Voluntary Life Insurance Option Long-Term Disability Voluntary Short-Term Disability Accident Insurance Critical Illness Insurance 401(k) Plan Matching + Profit Sharing Employee Assistance Program Paid Time Off 8 Paid Holidays Equal Opportunity Employer/Veterans/Disabled

Chrysler Jeep Dodge Ram Dealership Now Hiring: Masters of Multitasking & Customer-Charm Wizards About the Role Do you thrive in fast-paced environments? Do you enjoy the smell of motor oil in the morning? Do you have the rare ability to smile while explaining why a customer really does need that air filter. If so, welcome to the Express Lane, the pit stop where routine maintenance meets controlled chaos. We're looking for a Service Advisor who can keep things moving smoothly, keep customers happy, and avoid being run over by overly-enthusiastic drivers entering the lane. What You'll Do Greet customers with the confidence of someone who knows exactly where the air filter lives Decode vague customer descriptions like “It's making a thingy noise” Write repair orders with accuracy, speed Communicate with technicians without yelling Up-sell maintenance services politely -not like a used-car infomercial Keep customers updated so they don't peek around corners Maintain an above-average caffeine level to survive the morning rush Qualifications Previous service advisor experience is great, but if you've survived retail, fast food, or toddlers-you're halfway there Excellent communication skills Ability to multitask while remaining calm and pretending you're not multitasking Basic understanding of vehicle maintenance Computer skills-yes, clicking really fast counts Valid driver's license and the ability to park straighter than most customers What We Offer Competitive pay + bonuses for being awesome Health, dental, and vision (we care about your well-being Paid time off for when you need a break from oil changes and humanity Employee discounts on parts, service, and maybe even that Jeep you've been eyeballing A team that supports you, laughs with you, and occasionally steals your pens Schedule Full-time, weekends will be required A fast-paced Express Lane environment where time moves 2x faster than normal

Lincoln of Memphis is Family-Operated, VALUES their employees and INVESTS in their success! We need to hire an Experienced Service Advisor with exceptional customer handling skills. This Experienced Service Advisor will build customer relations, meeting with customers to determine their needs for repair of their vehicle, and always uphold the Umansky company values. Build and advance a REWARDING CAREER with our GROWING company. Apply now and join our team! Umansky Automotive Group employs over 1,000 employees across 31 dealerships with locations in Virginia, Tennessee, Mississippi, Wisconsin, and California. We believe culture makes a difference and strive to build lasting relationships with our employees, customers, and community We Offer Excellent Benefits: Excellent, ongoing training Flexible scheduling! Health and dental insurance 401(k) Plan Paid Time Off State-of-the-art facility! A positive and professional team environment Experienced Service Advisor Responsibilities: Exceptional customer handling skills; Greet customers promptly Obtain customer and vehicle information; Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Answer customer calls Provide a completely satisfied customer experience! Requirements: Past experience as a service advisor Proven record of achieving exceptional customer satisfaction Very energetic, positive personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Operating Software is Dealertrack and Xtime experience a plus! Valid driver's license and good driving record Lincoln of Memphis is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

As a Wolfchase Hyundai service advisor, you will be responsible for ensuring a positive customer experience by coordinating vehicle maintenance and repair services. You will act as the primary point of contact for Hyundai customers, assisting them with scheduling service appointments, providing cost estimates, and communicating service recommendations. Your role involves liaising between customers and the service technicians to ensure timely and accurate completion of repairs or maintenance work. Key Responsibilities: Customer Service: Greet customers, listen to their concerns, and provide guidance on service options. Appointment Scheduling: Schedule service appointments and manage the service bay to optimize workflow. Vehicle Inspection: Conduct initial vehicle inspections to identify problems and create service orders. Service Recommendations: Communicate recommended repairs and maintenance based on Hyundai guidelines and customer needs. Cost Estimation: Provide accurate cost estimates for labor and parts, ensuring transparency in pricing. Parts Ordering: Coordinate with the parts department to order necessary components for repairs. Service Updates: Keep customers informed about the status of their vehicles and any changes to the service timeline. Quality Assurance: Verify completed work meets Hyundai's standards and address any customer concerns promptly. Documentation: Maintain detailed records of service orders, invoices, and customer interactions. Skills and Qualifications: Previous experience as a service advisor, preferably in an automotive dealership. Strong knowledge of Hyundai vehicles, their maintenance requirements, and common issues. Excellent communication skills, both verbal and written, with a customer-focused approach. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in using computer systems and software for scheduling and documentation. Education and Certification: High school diploma or equivalent is typically required. Additional training or certification in automotive service management or customer relations is a plus. Working Conditions: Hyundai service advisors typically work in dealership service departments. The job may involve standing for extended periods and occasional lifting of moderate weights. Career Path: Service advisors may advance to supervisory roles within the service department or pursue further training to become certified Hyundai technicians. This description outlines the core responsibilities and qualifications expected of a Hyundai service advisor, emphasizing customer service, technical knowledge, and organizational skills essential for success in the role.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Free uniforms Health insurance Training & development Vision insurance Job Title: Service Advisor Location: Memphis, TN Employment Type: Full-Time | On-site Reports To: General Manager Job Summary As a Service Advisor at Skiers Marine in Memphis, youll play a key role in ensuring our Service Center operates with integrity, efficiency, and profitability. Working closely with the General Manager and technicians, you will deliver excellence to our customers by maintaining clear communication, accurate data, and timely service. The ideal candidate is organized, detailoriented, customer-focused, displys strong communication skills, and is committed to representing Skiers Marines values. Key Responsibilities Initial Responsibilities Customer FollowUp: Communicate with customers daily as needed, initiating with a warm greeting, building trust and relationships. Parts Ordering: Ensure necessary parts are ordered promptly to support technicians and meet customer delivery expectations. Service Boat Documentation: Photograph all service boats upon arrival in accordance with Skiers Marine Picture Taking Best Practices; upload all images to the service team folder in Google Drive. Quality Inspection: Inspect completed service boats (after cleaning) to ensure workmanship meets standards. Sales Team Collaboration: Participate in weekly dealership meetings and maintain ongoing communication with the sales team to ensure boats are ready when promised. Computer Proficiency: Navigate Windows and/or mac OS systems, and type at least 55 words per minute. Warranty Management: File warranty claims immediately when repairs are needed; ship parts back as required; ensure final payment for warranty claims from manufacturers/vendors. Preferred Responsibilities Coordinator Conference Call Participation: Schedule and prepare for a weekly call with other Skiers Marine Coordinators to resolve issues and maintain company alignment. Optional Responsibilities Continuing Education: Attend industry service schools, management & leadership classes, and webinars to build job and leadership skills. Qualifications Proven experience as a Service Writer, Service Advisor, or similar administrative role (marine industry preferred, automotive/powersports acceptable). Strong organizational and multitasking skills. Excellent written and verbal communication. Basic understanding of service processes, parts ordering, warranty filing. Proficiency with computers and office software (Microsoft Office, Google Workspace, etc.). Ability to operate in a fastpaced service environment and manage multiple priorities. Compensation & Benefits Competitive hourly wage or salary, commensurate with experience. Performancebased incentives. Health, dental, and vision insurance options. Paid time off and holidays. Opportunities for professional growth and training. About Skiers Marine Skiers Marine is a leading marine dealership committed to providing exceptional customer experiences and top-tier service. Our mission is to help families and friends create lifelong memories on the water while maintaining a culture of excellence, teamwork, and integrity. Equal Employment Opportunity (EEO) Statement: Skier's Marine Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Service Advisor - Southaven Kia Primary Responsibilities Customer Service & Communication • Greet customers and check them in for service appointments. • Listen carefully to customer concerns and document issues accurately. • Clearly explain recommended services, estimated costs, and repair timelines. • Keep customers informed on vehicle status, additional findings, and approvals. • Review completed work and ensure customer satisfaction before vehicle delivery. Repair Order Management • Create detailed repair orders for technicians with accurate customer concerns. • Verify warranty coverage, recall information, and service campaigns. • Document all services, repairs, and inspections thoroughly. • Obtain customer authorization for additional work. Coordination with Technicians • Communicate customer concerns clearly to the service team. • Prioritize jobs according to urgency and workload. • Review repairs with technicians before closing the work order. Sales & Upselling • Recommend maintenance based on manufacturer schedules or inspections. • Explain service benefits to customers in easy-to-understand language. • Work toward meeting or exceeding sales and service performance targets. Administrative Duties • Schedule appointments and manage the service calendar. • Process payments, warranty claims, and insurance paperwork. • Follow dealership and Kia corporate procedures for quality and compliance. Physical Requirements • Stand and walk for extended periods during customer interactions and vehicle check-ins. • Bend, stoop, and reach to inspect vehicles or retrieve parts/documents. • Lift and carry up to 25 pounds (e.g., wheels, parts, equipment). • Work indoors in an office/service desk environment and outdoors in varying weather conditions when moving between vehicles. • Use a computer, telephone, and service equipment for extended periods. • Maintain visual acuity to review repair orders, inspect vehicles, and read technical data. • Hear and communicate effectively in a noisy service shop environment.

Job Description The Automotive Service Advisor plays a vital role in delivering exceptional customer service by consulting with customers, recommending services, and documenting their concerns, requests, and services on the repair order accurately. This role involves setting and managing customer expectations, scheduling services, and ensuring maximum efficiency, productivity, and revenue. Service Advisors are key to customer satisfaction, ensuring that all work is completed to the customer's satisfaction and in compliance with service standards. Key Responsibilities: Utilize service history, factory maintenance guides, and internal checklists to recommend additional services and repairs Provide customers with a complete and accurate written cost estimate Communicate realistic promise times to customers and set proper expectations Obtain customer signatures on repair orders and ensure proper documentation Adhere to warranty policies and procedures Accurately document customer concerns, requests, causes, and corrections on repair orders Communicate with team leaders about incoming work and ensure efficient workflow Review inspection reports from technicians and manage technician time efficiently Monitor repair progress throughout the day, keeping customers informed of any changes to estimates, costs, or time requirements Obtain proper authorization before performing any additional repairs Explain completed work and all charges to customers clearly and effectively Support the Service Department by managing schedules and ordering necessary parts Collaborate with vendors, suppliers, and the Parts Department to ensure timely parts availability Maintain a clean, safe, and organized work environment Maintain a professional appearance and treat all colleagues with respect Comply with all relevant federal, state, and local regulations Provide excellent written and oral communication to ensure smooth service delivery Licenses and Certifications: Valid Driver's License (Required) Job Requirements: High school diploma or equivalent education Two (2) or more years of customer service experience; experience as a service advisor or service writer preferred Knowledge of: Automotive service, maintenance, and repairs MS Office products Basic mathematics Skills and Abilities: Excellent customer service and sales skills Strong ability to communicate effectively, both orally and in writing Honesty, transparency, and strong ethical standards Conflict resolution and problem-solving capabilities Strong leadership, interpersonal, and organizational skills Willingness to participate in in-house training programs Good driving record Physical Requirements: Ability to lift up to 75 lbs Regularly required to talk and hear Frequently required to stand, walk, and sit Occasionally required to bend, stoop, reach, crawl, and climb May be exposed to loud noise, vibration, exhaust fumes, and other conditions typical in a service repair environment We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer. Our culture is built around putting customer care first. Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction. Our mission is simple: the customer's needs are our mission-every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart. If you're passionate about helping others, solving problems under pressure, and being part of a team that leads with care and delivers with purpose-we'd love to have you on board. The organization is committed to providing reasonable accommodations to qualified individuals with disabilities to support the performance of essential job functions. Accommodation requests will be reviewed and considered on an individual basis in accordance with applicable laws.

Job Description Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Benefits Benefits include health insurance, dental and vision insurance, life insurance, paid time off, supplemental insurance policies, 401(k) plans, and paid Holidays. About Us Carlock Automotive Group has been a trusted name in the automotive industry for over 50 years, growing from a family business in Arkansas to a multi-state network of dealerships representing 17 premier brands. With locations across Tennessee, Mississippi, Alabama, and Louisiana, Carlock offers an exciting and dynamic work environment where team members play a key role in delivering top-tier sales, service, and financing to customers. Family-owned for three generations, the Carlock family has built a reputation for excellence, fostering a workplace culture centered on expertise, customer satisfaction, and career growth. Our dealerships provide endless opportunities to be part of something exceptional. At Carlock, we seek passionate individuals committed to learning and perfecting their craft. As a member of the Carlock family, you'll receive continuous training and development opportunities to grow your career. We believe in promoting from within and cultivating the next generation of automotive leaders. With manufacturer-sponsored courses and annual training programs, we invest in your long-term success. In addition to professional growth, we offer competitive benefits, including health, dental, and vision insurance, life insurance, paid time off, supplemental insurance, 401(k) plans, and paid holidays. From your first day with us to the road ahead, we're committed to fueling your growth and guiding your journey every mile of the way.

Collision Estimator Classic Collision is now hiring a Collision Estimator. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. The salary range for this position is commission based and dependent on expected sales volume. Please come and join our team! Why Choose Classic Collision? * Paid Weekly * Continuous Training * Supportive Team Culture * Company match 401K * Medical/Dental/Vision * Paid Time Off - 6 Paid Holidays * Rewarding Work Responsibilities * Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle. * Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines. * Partners with the insurance companies to manage customers claim to insure the best customer experience. * Maintains communication with customers providing updates on repair process. * Coordinates with technicians to confirm all aspects of the damages are identified. * Maintains customer satisfaction scores according to company standards. * Perform quality inspection prior to vehicle delivery to the customer. * Perform other related duties as assigned. Qualifications * Must be at least 18 years of age. * Valid Driver's License Required * Ability to provide clear, concise information in writing, via phone and in-person. * Prior collision estimating experience preferred. * Familiar with estimating systems CCC1 preferred. * I-CAR / ASE certification preferred. * Strong organizational skills * Successful completion of background check required. Behaviors/Competencies Integrity -Respect, and accountability at every level and in every interaction Customer Service-Provide the highest level of customer service while building customer satisfaction and retention. Innovation -Develops and displays innovative approaches and ideas to our business. Teamwork -Contributes to building a positive team spirit. Supports everyone's efforts to succeed. Physical & Environmental While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Classic Collision is an Equal Opportunity Employer As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@classiccollision or ************. This email and phone number are listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. This job description is not a complete statement of all duties and responsibilities comprising the position.

This dual role position serves as the primary link between customers, the service department, and the parts counter. The Service Advisor is responsible for greeting customers, writing repair orders, and coordinating service needs, while also supporting parts counter operations by assisting customers with parts identification, sales, and inventory support. The position requires strong communication, customer service, and organizational skills to ensure a smooth workflow between service and parts operations. Key Responsibilities Service Advisor Duties Greeting customers promptly and professionally, documenting service concerns accurately. Write and maintain repair orders, including service requests, technician notes, and estimates. Explain recommended services/repairs and obtain customer approvals. Provide job status updates and coordinate with technicians for timely completion. Process warranty claims and ensure proper service documentation. Resolve customer concerns in a professional and timely manner. Parts Counter Sales Duties Assist customers (internal and external) in identifying, locating, and purchasing parts. Look up parts using catalogs, inventory systems, or service software. Generate invoices, process payments, and handle returns/exchanges. Maintain stock levels by assisting with restocking, cycle counts, and inventory control. Ensure timely delivery of required parts to the service department. Promote add-on parts, accessories, and related services when appropriate. Skills & Qualifications Prior experience as a Service Advisor and/or Parts Counter Sales preferred. Knowledge of automotive, truck, or heavy equipment service and parts strongly preferred. Strong customer service, communication, and sales skills. Ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and dealership/service management software. High school diploma or equivalent required; technical or vocational training preferred. Physical Requirements Stand, walk, and interact with customers/technicians for extended periods. Lift and move up to 50 lbs. as needed for parts handling. Work in both office and shop environments. Benefits Health, Dental, Vision, 401K, Paid Time Off

Job Description As a Wolfchase Hyundai service advisor, you will be responsible for ensuring a positive customer experience by coordinating vehicle maintenance and repair services. You will act as the primary point of contact for Hyundai customers, assisting them with scheduling service appointments, providing cost estimates, and communicating service recommendations. Your role involves liaising between customers and the service technicians to ensure timely and accurate completion of repairs or maintenance work. Key Responsibilities: Customer Service: Greet customers, listen to their concerns, and provide guidance on service options. Appointment Scheduling: Schedule service appointments and manage the service bay to optimize workflow. Vehicle Inspection: Conduct initial vehicle inspections to identify problems and create service orders. Service Recommendations: Communicate recommended repairs and maintenance based on Hyundai guidelines and customer needs. Cost Estimation: Provide accurate cost estimates for labor and parts, ensuring transparency in pricing. Parts Ordering: Coordinate with the parts department to order necessary components for repairs. Service Updates: Keep customers informed about the status of their vehicles and any changes to the service timeline. Quality Assurance: Verify completed work meets Hyundai's standards and address any customer concerns promptly. Documentation: Maintain detailed records of service orders, invoices, and customer interactions. Skills and Qualifications: Previous experience as a service advisor, preferably in an automotive dealership. Strong knowledge of Hyundai vehicles, their maintenance requirements, and common issues. Excellent communication skills, both verbal and written, with a customer-focused approach. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in using computer systems and software for scheduling and documentation. Education and Certification: High school diploma or equivalent is typically required. Additional training or certification in automotive service management or customer relations is a plus. Working Conditions: Hyundai service advisors typically work in dealership service departments. The job may involve standing for extended periods and occasional lifting of moderate weights. Career Path: Service advisors may advance to supervisory roles within the service department or pursue further training to become certified Hyundai technicians. This description outlines the core responsibilities and qualifications expected of a Hyundai service advisor, emphasizing customer service, technical knowledge, and organizational skills essential for success in the role.

We are seeking an EXPERIENCED Automotive Service Advisor to join our exciting and motivated team! As a Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. In this role, you will own our customer's experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues. You will need to become well-versed in product offerings, inventory needs, technician scheduling and customer service. Who We Are At Southaven Honda, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Southaven Honda is absolutely critical to its success and we're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter. Our goal is to exceed a client's total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us! What We Offer Outstanding Pay Plan Medical, Dental and Vision Insurance Paid Vacation Paid Company Holidays Paid Training Work-Life Balance Ongoing Professional Development Employee Discounts Family-Friendly and Inclusive Team Culture Career Growth and Internal Promotions Custom and Competitive Wage Plan Responsibilities Great Customer Service Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Oversee administration of warranty claims . Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.