Service advisor jobs in Spokane, WA - 217 jobs

Drive Your Career Forward with Blue Compass Rv! Are You a People Person Who Thrives in a Fast-paced Environment and Loves Helping Others? at Blue Compass Rv, We're More than Just Rvs We're About Creating Unforgettable Adventures for Our Customers. As a Service Advisor, You'll Be the Bridge Between Our Valued Customers and Our Expert Service Team, Ensuring Every Rv Is Road-ready for the Memories Ahead. Compensation: $60k-$85k Why Blue Compass Rv: Training and Development Programs Structured Career Path Medical, Dental, Vision, Disability, Fsa's, and Life Insurance Paid Time off and Paid Holidays 401k Gas Discount Pet Insurance 5-Day Work Week Gas Discount Employee Assistance Program Referral Program Legal Coverage Identity Theft Protection And so Much More…. The Role: Be the Face of the Service Department , Greeting Customers with Energy and Professionalism. Listen to Customer Needs, Document Service Requests, and Clearly Communicate Repair Timelines and Expectations. Coordinate with Service Technicians to Ensure Accurate, Timely, and Quality Work. Provide Updates and Explain Repairs in a Way Customers Can Easily Understand. Build Long-lasting Customer Relationships by Delivering Top-notch Service and Support. Assist in Warranty Claims, Invoicing, and Follow-up to Guarantee Customer Satisfaction. What We Are Looking for: A Customer-first Mindset with Great Communication Skills. Strong Organizational Abilities to Handle Multiple Tasks While Keeping Details in Check. Enthusiasm for the Rv Lifestyle (Experience in Automotive, Powersports, or Rv Service Is a plus but Not Required). Tech-savvy with Basic Computer Skills for Scheduling and Service Documentation. A Problem-solver Who Stays Calm Under Pressure and Enjoys Working with a Team. Training and Career Growth: at Blue Compass Rv, We Offer Training like No Other in the Industry. Whether You're Just Starting out or Have Years of Experience, We're Committed to Helping You Level up Your Skills and Grow Your Career. We Don't Just Train You-We Invest in Your Future. What We Have to Offer Blue Compass Rv Based out of Fort Lauderdale Is the Fastest Growing Rv Company with More than 100+ Rv Dealerships Across the Country! We Staff Each Dealership with the Best People in the Business. We Are Known for the Great Care We Take with Customers and Associates Alike. You Are Not Just an Employee with Our Company, You Are Family. We Invest in Our Employees with Our Training and Development Programs and Want to See You Advance in Your Career with Us. Join the Blue Compass Rv Family and Help Us Keep America's Adventures Rolling. Apply Now and Start Your Journey Today! Blue Compass Rv - Where Your Career Hits the Open Road.

Drive Your Career Forward with Blue Compass Rv! Are You a People Person Who Thrives in a Fast-paced Environment and Loves Helping Others? at Blue Compass Rv, We're More than Just Rvs We're About Creating Unforgettable Adventures for Our Customers. As a Service Advisor, You'll Be the Bridge Between Our Valued Customers and Our Expert Service Team, Ensuring Every Rv Is Road-ready for the Memories Ahead. Compensation: $60k-$85k Why Blue Compass Rv: * Training and Development Programs * Structured Career Path * Medical, Dental, Vision, Disability, Fsa's, and Life Insurance * Paid Time off and Paid Holidays * 401k * Gas Discount * Pet Insurance * 5-Day Work Week * Gas Discount * Employee Assistance Program * Referral Program * Legal Coverage * Identity Theft Protection * And so Much More…. The Role: * Be the Face of the Service Department, Greeting Customers with Energy and Professionalism. * Listen to Customer Needs, Document Service Requests, and Clearly Communicate Repair Timelines and Expectations. * Coordinate with Service Technicians to Ensure Accurate, Timely, and Quality Work. * Provide Updates and Explain Repairs in a Way Customers Can Easily Understand. * Build Long-lasting Customer Relationships by Delivering Top-notch Service and Support. * Assist in Warranty Claims, Invoicing, and Follow-up to Guarantee Customer Satisfaction. What We Are Looking for: * A Customer-first Mindset with Great Communication Skills. * Strong Organizational Abilities to Handle Multiple Tasks While Keeping Details in Check. * Enthusiasm for the Rv Lifestyle (Experience in Automotive, Powersports, or Rv Service Is a plus but Not Required). * Tech-savvy with Basic Computer Skills for Scheduling and Service Documentation. * A Problem-solver Who Stays Calm Under Pressure and Enjoys Working with a Team. Training and Career Growth: at Blue Compass Rv, We Offer Training like No Other in the Industry. Whether You're Just Starting out or Have Years of Experience, We're Committed to Helping You Level up Your Skills and Grow Your Career. We Don't Just Train You-We Invest in Your Future. What We Have to Offer Blue Compass Rv Based out of Fort Lauderdale Is the Fastest Growing Rv Company with More than 100+ Rv Dealerships Across the Country! We Staff Each Dealership with the Best People in the Business. We Are Known for the Great Care We Take with Customers and Associates Alike. You Are Not Just an Employee with Our Company, You Are Family. We Invest in Our Employees with Our Training and Development Programs and Want to See You Advance in Your Career with Us. Join the Blue Compass Rv Family and Help Us Keep America's Adventures Rolling. Apply Now and Start Your Journey Today! Blue Compass Rv - Where Your Career Hits the Open Road.

Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. What You'll Do: Determine specialized product needs and services by working directly with customers Suggest add-on sales to increase average transactions Provide price estimates for designated installations prior to scheduling appointments Keep customers apprised of work progress What You'll Need to Have for the Role: A minimum of one year of service experience is preferred Previous RV product or camping lifestyle Ability to work daily on a computer and perform internet searches as needed Excellent organization and follow up skills are required The ability to follow department procedures and policies Valid driver's license preferred May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Prolonged periods of standing, stooping, crawling, and bending General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Customer Service Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $37,400.00 - $61,600.00 Target Openings 8 What Is the Opportunity? Do you have a strong desire to help others? Can you provide a superior customer experience while maintaining a high level of professionalism and productivity? As the first contact for customers, agents, brokers and/or internal business partners, the Operations Customer Service team at Travelers play a key role in providing a positive experience. In the role of Customer Service Associate, you will handle a high volume of customer inquiries, primarily via inbound calls, in an accurate and efficient manner while demonstrating empathy and resolving their needs. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. The Schedule: Start Date: 3/23/26 Hybrid Work Arrangement: three days in office and two days remote (8:00am - 5:00pm PST. Monday - Friday. Training: 3 months Post Training schedule: 8:30am - 5:30pm PST Monday - Friday. What Will You Do? * Successfully complete applicable new hire training. * Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support. * Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently. * Navigate multiple systems and platforms simultaneously while interacting with the customer. * Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience. * Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area. * May support departmental projects and initiatives and take on other developmental opportunities. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Prior customer service experience. * Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer's needs. * Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously. * Ability to analyze information and think critically to make informed decisions. * Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment. * Flexibility and resiliency to navigate change. * Desire to continuously acquire new skills and knowledge. What is a Must Have? * High school diploma or GED. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************

This role combines temporary assignments with a flexible schedule for individuals that are passionate about introducing their city to newcomers! It is an opportunity to provide one-on-one guidance through a mixture of both in-person support as well as virtual. JOIN OUR TEAM AND MAKE A DIFFERENCE! Are you a detail-oriented individual who is passionate about your community? Are you customer service minded and enjoy helping others? Are you skilled in researching, planning and organizing projects/events? Are you interested in a professional opportunity that allows you flexibility and autonomy? If you enthusiastically answered yes to all the above, then a Destination Service Consultant (DSC) opportunity with Dwellworks is a match for you! This is an assignment-based opportunity. You will be engaged as an independent contractor. Contract assignments can range depending on the specific program selected for the individuals relocating. Our Destination Services Consultants provide local support and expertise to employees and their families who are being relocated. The DSC provides an array of services for the individuals being relocated such as: Performing area orientations Helping to secure housing Identifying schools for enrollment Opening bank accounts Securing a Social Security Number Obtaining a driver's license Qualifications Expert knowledge of city and surrounding areas, including local schools Possession of a valid driver's license, as the consultants are expected to drive clients in the area in their personal vehicle Proficient in basic computer applications A flexible schedule that would accommodate an ad hoc working style Skills Excellent verbal and written communication Ability to research efficiently Effective at problem-solving Skilled in time-management Please note that this opportunity does not pair well with full-time employment due to the ever-changing program needs. WANT TO LEARN MORE *******************************

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

at Savers / Value Village Job Title: Customer Service AssociatePay Rate: Our starting pay ranges from $17.15 to $22.60 depending on job duty/position. Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are “Thrift Proud.” It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer Location: 708 W Boone, Spokane, WA 99201

We are a Local Automotive Repair shop located in Spokane Valley, WA supported by a National brand dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, maintenance and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. ASE is not required. We are looking for a Service Advisor to help with Sales and Customer Service. This position would involve being in a retail store and you would be engaging in selling auto repair service and maintenance, Responsibilities: As an Automotive Service Advisor, you will help direct all automotive and general service technicians in the operation of the shop, including: Ability to drive Service Sales and retain customers Deliver exceptional customer service while listening and consulting customers Following up with customers, services requested, estimated completion times etc. Oversee complete vehicle inspections and then make comprehensive recommendations-building computerized repair orders and sourcing parts Deliver and discuss pricing estimates with customers as well as promoting shop service specials Oversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks Maintain inventory counts Overall cleanliness and organization of the facility Other duties as assigned Qualifications: A minimum of 2 years of store or service manager experience General automotive knowledge Excellent customer service disposition Good communication skills Leadership ability Team building skills Ability to work a flexible retail schedule including weekends, evenings and holidays Valid driver's license Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. *************

On-the-job training, career development, competitive benefits, and amazing growth opportunities! Dig Heavy Equipment? Join our team today! ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to: The Power of our Purpose: “Building our Communities for a Better Tomorrow” Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You WHY YOU'LL LIKE IT HERE: Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include: Three weeks of accrued PTO to start, increases with tenure Company paid health care premium option for employees Health, dental, and vision insurance Wellness dollars 401k with company match and profit sharing Educational reimbursements, tool loans, and safety & tooling dollars Employee Assistance Program Paid Parental leave Care Leave WHAT WE'RE LOOKING FOR: THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy. FULL SUMMARY: The Service Advisor works closely with the Service Manager to ensure the continued growth of the customer base and financial performance through the alignment of systems, people and process. The Service Advisor assists in the customer repair process and is the primary customer contact throughout the life of the repair. This includes all customer correspondence and documentation related to the repair from inquiry to invoice/follow-up. The purpose for this role is to ensure the highest levels of customer service possible is provided through constant communication with the Service Foreman, Lead technicians, support functions, and the customer. Comprehensive Customer Service & Repair Coordination Responsibilities Serves as primary customer contact for service requests; answers and directs service calls. Identifies repair needs and gathers information to create accurate quotes/estimates. Handles all sales functions for service work (quotes, estimates, bids) for phone and walk‑in customers. Partners with the Service Pricing Group to deliver quotes aligned with Customer Care Standards. Coordinates service opportunities with PSSRs and other sales teams. Manages marketing campaigns with PSSRs to drive business. Collaborates with PSSRs on post‑repair customer follow‑up. Applies shop labor rate discounts when needed to secure business. Performs all Microsoft A/X functions for creating, maintaining, and closing service calls. Completes re‑work and documentation corrections as needed. Evaluates warranty, policy, and service update requirements for each machine. Presents initial and updated quotes to customers and gains approval to proceed. Meets expectations for final repair cost vs. quoted amounts. Technician Oversight, Workflow Management, and Customer Resolution Responsibilities Works collaboratively with Lead Technicians, Service Foreman, and technicians. Approves and adjusts employee time related to service calls. Delivers technician performance reviews with input from Lead Technicians. Manages service call elements (segments, charge codes, job notes, etc.). Uses the Service scheduling tool to manage repair scheduling and workflow. Shares responsibility for technician productivity. Provides frequent service updates, conducts research, resolves concerns, and advises on repair vs. replacement. Contacts customers about up‑sell items, explains issues, and secures approval. Processes discounts, credits, and re‑issued invoices to maintain customer satisfaction. Works with Service leaders on policy decisions and ensures proper expense allocation. Meets break‑even targets for goodwill and warranty decisions. Ensures quality control with Lead Technicians and/or Service Foreman. Finalizes repairs by reviewing invoices with customers and gaining approval to close. Performs post‑repair satisfaction follow‑up calls. KNOWLEDGE SKILLS AND ABILITIES: Possesses advanced technical skills necessary to understand the scope of work and high level processes involved with the repair specific to their assigned area. (General Repair, Engine/Generator, Truck, etc.) Proven ability to troubleshoot, diagnose, and repair all CAT machine systems. Knowledge and use of Microsoft computer products or other comparable systems required. Proven conflict resolution, customer experience, and negotiation skills. Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building. Ability to set and manage priorities. Must be a self starter and able to work without supervision. Consistent attendance. EDUCATION AND EXPERIENCE: Proof of high school diploma or General Education Degree (GED). Associates Degree from an accredited vocational school preferred. Five years minimum experience in diagnosis and repair of heavy equipment working on heavy equipment in a Caterpillar or similar environment with Hydraulic, Engine and Power-Train experience preferred. One year prior management experience, with P&L responsibility preferred. Two years' customer service experience in the heavy equipment industry required. Sales experience preferred. Valid driver's license and acceptable driving record required. Must be able to communicate (speak, read, comprehend, write in English). PHYSICAL CHARACTERISTICS: Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting. Must be able to lift 50 pounds. Must be able to meet all safety requirements for applicable safety policies. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

Knudtsen Chevrolet - Post Falls, Idaho Knudtsen Chevrolet is seeking an Automotive Service Advisor to join the Knudtsen family. Knudtsen is a family-owned and operated company that provides the community with new and used cars, a full-service body shop and service department, as well as Genuine GM Parts. At Knudtsen, we strive to be a team and truly value our relationships with each other, our customers, and the community. Summary of Position This position is a key member of the Service Department that will work closely with the Service Technicians to deliver excellent service to our Knudtsen Chevrolet guests. As an automotive service writer, your primary responsibilities are to inspect customer vehicles to determine their working condition and needed repairs and calculate how much any necessary repairs would cost. This position required a high level of integrity, excellent communication skills and top notch guest service skills. Applicants should be excited about working with people, want to continue their own professional development, and have the desire to be an integral part of a team. If this sounds like you, come join our family for a rewarding opportunity in service! Responsibilities An Automotive Service Advisor's main responsibility is to be the customer's advocate during each step of the service process, thus creating relationships with lifelong customers. This includes initiating automotive service and repairs by determining vehicle performance problems and ensuring that we repair or service the vehicle correctly the first time, on time, every time. Greet or acknowledge all customers immediately upon arrival in a prompt, professional, and friendly manner to determine the nature of their call or visit. Establish and maintain customer relationships, thus encouraging repeat and referral business. Schedule customer appointments with proper information. Develop estimates based off the customer's primary concern or need and address additional maintenance needs as observed. Give fair, competitive, transparent price quotes that are accurately documented on repair orders and have the customer's best interests in mind. Verify warranty and service contract coverage and follow up with Warranty Administrator to ensure all procedures are handled correctly. Serve as the liaison between the customer and the technician, ensuring that the customer's needs are understood by the technician, and the recommended service and repairs are understood by the customer. Handle customer complaints immediately and in accordance with Knudtsen processes. Maintain customer service index rating score at or above market level. Complete training as requested or required by General Motors. Qualifications Team player focused on providing exceptional customer service. Maintain professional and safe work environment, appearance, and conduct. Be able to proficiently use computer software programs, phones, etc. Professional written and verbal communication skills. Excellent listening and problem solving skills. Customer service experience required. Automotive service or retail advisor experience preferred. Able to walk or stand for 8-10 hours a day and perform a thorough inspection of vehicles by getting in and out, bending, twisting, etc. Must have computer skills and be proficient in MS Office Suite. Have a valid driver's license. Pass a motor vehicle report and possess a safe driving record. Pass a criminal background check and drug test (Knudtsen Chevrolet does test for marijuana). Also subject to random drug testing at the company's request. Why Knudtsen? At Knudtsen, we are committed to our employees, customers,and the community in which we live, work, and play. We love supporting and attending local events and encourage our employees to get involved as well! Additionally, we have some great benefits: Company sponsored health insurance - medical, dental, vision Life insurance plans Paid holidays Sick pay Paidvacation Employee purchase discounts 401(K) Retirement Savings Plan Community service opportunities Fitness room Training assistance PHYSICAL DEMANDS and WORKING ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is an administrative position located in the Service Drive - team member will be using a computer, phone and doing administrative tasks while performing guest service functions. While performing the duties of this job, the employee is regularly required to work standing up, walk, use hands and fingers to operate tools and equipment, and speak and listen, both over the phone and in person to customers and fellow employees, in order to perform the above listed duties. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch or crawl. The employee is occasionally required to work in a seated position, or standing at the work station. The employee must regularly lift and/or move up to 30 pounds, frequently lift and/or move up to 20 - 70 pounds, and occasionally lift and/or move more than 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Team Members regularly works 40 or more hours per week. While performing the duties of this job, the Team Member is regularly exposed to moving mechanical parts, fumes or airborne particles and chemicals. Frequently exposed to risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions and combustibles. Fast paced working environment. The noise level in the work environment is usually loud. Knudtsen Dealerships and Auto Body Shops are an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Skills/Education Qualifications High School Diploma or GED. One to three years related experience or training; or equivalent combination of education and experience. Mathematical, Reasoning, and Language skills are required. Proficiency in Microsoft Office including Word and Excel. The Office Clerk supports the service and installation departments in the Texas Access Controls Houston, TX location. Answers telephone and directs calls to appropriate department. Processing incoming and outgoing parts. Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen. Compares data entered with source documents to detect errors. Processes purchase orders. Take orders for residential install/service customers. Assist in scheduling and dispatching. Provides backup support for office staff.

Job Title: Customer Service Associate . Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: + The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer Location: 12205 E Sprague Ave, Spokane Valley, WA 99206

Job Description Excellent career path with potential for growth! Bonus opportunities! We are a small agency that puts our customers needs first. Our success comes from building genuine relationships that create trust, loyalty, and long-term partnerships. We are looking to hire the right individual to join our outstanding customer service team. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects. Office or banking experience is a plus!! Benefits Hourly Base Salary + Commission Paid Time Off (PTO) Retirement Plan Hands on Training Mon-Fri Schedule Career Growth Opportunities Responsibilities Immediately greet all customers, entering the office, in a friendly and helpful manner. Provide exceptional customer service. Answer incoming phone calls with a sense of urgency. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Take payments and process customer policy change requests. Responds to all inquiries, within specified timeframe. Requirements Willingness to obtain P&C license. Possess an upbeat, positive and enthusiastic attitude. Proficiency to multi-task, follow-thru and follow-up. Great Customer Service Skills. Driven and goal-oriented individual. Ability to tactfully communicate with our clients and prospects.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Taking orders over phone and over counter face to face. Working in store to restock inventory and help with product preparation. Light cleaning duties. Must be 16 yrs of age Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Be no less than Sixteen (16) years of age. Ability to pass applicable Company background checks. Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders. Superb ability to multi-task Ability to function in a dynamic, fasted paced environment. Ability to adjust to changing priorities. Ability to enter orders using a computer keyboard or touch screen. Ability to take orders over the counter or phone. Ability to work independently and as part of a team. Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Additional Information Looking for energetic happy customer service oriented team members.

Heritage Health is seeking a full-time (1.0 FTE) Customer Service Representative to join our team in Post Falls, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally. What You'll Love About Working Here: Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities. Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued. Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home. Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners. Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future. Schedule is 3 12's Monday, Friday, and Saturday Why Join Heritage Health? Enjoy Exceptional Benefits Designed for You Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents. Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO-covering vacation, personal, sick, and holiday time. Our streamlined PTO program gives you more control and flexibility, plus the option to cash out extra time off. We believe in supporting your work-life balance from day one. Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization, supporting you and your family when it matters most. Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match-100% of the first 3% and 50% of the next 2% you contribute. Build your future with confidence. Life & Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection. Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household, including telehealth visits, legal and financial support, and more. Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support. The Customer Service Representative (CSR) delivers exceptional service to all Heritage Health patients during the check-in and check-out process. This role collaborates closely with medical assistants and healthcare providers to ensure efficient and timely patient visits. The CSR also supports the implementation of Heritage Health policies and protocols to maintain operational excellence and a positive patient experience. Requirements Minimum of two years of office experience; medical preferred. Experience with Athena EHR systems preferred Your Essential Duties: Checks in clients and updates demographics, including insurance information, at each visit. Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed. Ensures each account has a DMS screen and verifies current homeless and migrant/seasonal status. Answers a multi-line phone system for the clinic, takes accurate messages and delivers them promptly to providers or counselors. Schedules appointments for new and established clients using the electronic practice management system. Makes reminder calls for all scheduled clients. Collects co-pays from self-pay and third-party payer clients at each visit. Directs clients who are unable to pay their co-pay to the billing or collections staff. Checks out clients as needed. Creates and organizes client charts. Tracks No-shows and follows the No Show protocol. Processes all self-pay clients on the schedule through the Medicaid system to check for coverage. Maintains the cleanliness and order of the waiting room area throughout the day. Performs general office duties such as copying, faxing, scanning, and handling mail. Your Success Factors Understanding of medical terminology and healthcare office procedures Familiarity with HIPAA regulations and patient confidentiality requirements Knowledge of electronic health records (EHR) systems (e.g., Athena) General understanding of Heritage Health policies and services Strong interpersonal and communication skills (verbal and written) Proficiency in using computers, office software, and scheduling tools Effective problem-solving and conflict resolution Ability to maintain professionalism and compassion under pressure Ability to handle sensitive patient information with discretion Ability to work independently and as part of a team Job Overview Working Conditions: Work is normally performed in a typical interior/office work environment in a medical clinic building. Work may be demanding and chaotic at times. May be exposed to patient population that will present a variety of contagious diseases, physical injuries, and emotional states of mind. Physical/Mental Requirements: Prolonged periods of sitting at a desk and working on a computer. May lift up to 15 pounds at times. Must be able to access and navigate various departments of a given location. Must be able to complete tasks in a noisy or stressful environment. Must be able to adhere to process protocol. Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues. Salary Description $19.81 - $28.20

Marimn Health All positions are filled based on Tribal Preference. We conduct pre-employment drug screening. Start Over with Job Search Returning Applicant? Login Now WELLNESS SERVICES SPECIALIST (PART-TIME) - OPEN IN-HOUSE THROUGH THURSDAY, JANUARY 22ND, 2026 Job Code:2026-WC-002 Location:WELLNESS CENTER Preferred Experience:Entry Level Minimum Experience:Entry Level Job Category:Regular Part Time Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest every year since 2018 and Modern Healthcare's Family Friendliest Employer in 2020! Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times! Your employer paid benefits include: * Medical, Dental, Prescription, and Vision for employee and all legal dependents. * 401(k) plan with 10% employer match after 1 year of employment. * Employer paid life insurance. * Short and long term disability. * Generous PTO with the ability to earn additional personal days. Please note that this position is in Plummer, ID. Carpool opportunities are available. QUALIFICATIONS: High school diploma or GED required. Preference will be given to applicants with current lifeguard certification, previous instructor experience, current CPR certification and/or Fitness Certification. Required training must be completed within six months of hire. Must have basic computer proficiency and demonstrated attendance history. Must be able to work flexible hours, including nights, weekends and holidays. ADA ESSENTIAL FUNCTIONS: * Hearing: within normal limits with or without use of corrective hearing devices. * Vision: adequate to read 12-point type with or without use of corrective lenses. * Must be able to verbally interact with staff, clients, and public. * Manual dexterity of hands/fingers for writing and data entry. * Able to lift up to 100 lbs. * Standing >25% of the day. * Walking >50% of the day. * Pushing up to 60 lbs. * Pulling up to 60 lbs. * Rescue assist up to 300 lbs. RESPONSIBILITIES: * Maintains a positive peer relationship and performs as a team player. * Plans and prioritizes to maintain a time and attendance record which complies with company policy. * Provides excellent internal and external customer service assistance, providing knowledgeable and appropriate information to customers. * Works independently in a very detail oriented manner and meets deadlines. * Employee reports to work in a timely manner. * Employee utilizes breaks and meal periods to care for personal business outside of the work area. * Employee completes work assignments in a timely manner and appropriately exits the work area in a timely manner. * Employee appropriately utilizes Time and Attendance for clocking in and out and schedules absences in advance when possible. * Employee is regularly available for scheduled work shifts regularly and communicates absence to supervisor in a timely manner. * Be a positive role model to all members/patients. * Ability to answer the telephone with demonstrated professional phone etiquette, accepting coaching on needed skills to perform task. * Be a positive team member with an ability to actively rotate in assignment to monitor the pool deck/fitness floor/gym/front desk coverage assignment. * Ensures recreation facilities are safe, clean, and equipment operates correctly. * Monitors activities to ensure facility policy and regulations are followed and enforced, while being consistent and fair at all times. * Completed daily checklists to ensure all opening/mid-day/closing tasks have been done with a focus on ensuring member safety. * Monitors the use of equipment within the Wellness/Coeur Center, supporting and re-directing usage as needed to ensure safety. * Communicates directly with members to determine needs and interests, seeking support as needed * Campaigns to promote fitness, aquatics, recreation, youth and cultural programs. * Handles point-of sale transactions, billing payment drop-offs, and collects and records fees for snack/juice bar and pro shop. * Other duties as assigned.

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Customer Service **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $37,400.00 - $61,600.00 **Target Openings** 8 **What Is the Opportunity?** Do you have a strong desire to help others? Can you provide a superior customer experience while maintaining a high level of professionalism and productivity? As the first contact for customers, agents, brokers and/or internal business partners, the Operations Customer Service team at Travelers play a key role in providing a positive experience. In the role of Customer Service Associate, you will handle a high volume of customer inquiries, primarily via inbound calls, in an accurate and efficient manner while demonstrating empathy and resolving their needs. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. The Schedule: Start Date: 3/23/26 Hybrid Work Arrangement: three days in office and two days remote (8:00am - 5:00pm PST. Monday - Friday. Training: 3 months Post Training schedule: 8:30am - 5:30pm PST Monday - Friday. **What Will You Do?** + Successfully complete applicable new hire training. + Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support. + Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently. + Navigate multiple systems and platforms simultaneously while interacting with the customer. + Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience. + Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area. + May support departmental projects and initiatives and take on other developmental opportunities. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Prior customer service experience. + Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer's needs. + Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously. + Ability to analyze information and think critically to make informed decisions. + Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment. + Flexibility and resiliency to navigate change. + Desire to continuously acquire new skills and knowledge. **What is a Must Have?** + High school diploma or GED. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

On-the-job training, career development, competitive benefits, and amazing growth opportunities! Dig Heavy Equipment? Join our team today! ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to: * The Power of our Purpose: "Building our Communities for a Better Tomorrow" * Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION * Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You WHY YOU'LL LIKE IT HERE: Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include: * Three weeks of accrued PTO to start, increases with tenure * Company paid health care premium option for employees * Health, dental, and vision insurance * Wellness dollars * 401k with company match and profit sharing * Educational reimbursements, tool loans, and safety & tooling dollars * Employee Assistance Program * Paid Parental leave * Care Leave WHAT WE'RE LOOKING FOR: THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy. FULL SUMMARY: The Service Advisor works closely with the Service Manager to ensure the continued growth of the customer base and financial performance through the alignment of systems, people and process. The Service Advisor assists in the customer repair process and is the primary customer contact throughout the life of the repair. This includes all customer correspondence and documentation related to the repair from inquiry to invoice/follow-up. The purpose for this role is to ensure the highest levels of customer service possible is provided through constant communication with the Service Foreman, Lead technicians, support functions, and the customer. Comprehensive Customer Service & Repair Coordination Responsibilities * Serves as primary customer contact for service requests; answers and directs service calls. * Identifies repair needs and gathers information to create accurate quotes/estimates. * Handles all sales functions for service work (quotes, estimates, bids) for phone and walk‑in customers. * Partners with the Service Pricing Group to deliver quotes aligned with Customer Care Standards. * Coordinates service opportunities with PSSRs and other sales teams. * Manages marketing campaigns with PSSRs to drive business. * Collaborates with PSSRs on post‑repair customer follow‑up. * Applies shop labor rate discounts when needed to secure business. * Performs all Microsoft A/X functions for creating, maintaining, and closing service calls. * Completes re‑work and documentation corrections as needed. * Evaluates warranty, policy, and service update requirements for each machine. * Presents initial and updated quotes to customers and gains approval to proceed. * Meets expectations for final repair cost vs. quoted amounts. Technician Oversight, Workflow Management, and Customer Resolution Responsibilities * Works collaboratively with Lead Technicians, Service Foreman, and technicians. * Approves and adjusts employee time related to service calls. * Delivers technician performance reviews with input from Lead Technicians. * Manages service call elements (segments, charge codes, job notes, etc.). * Uses the Service scheduling tool to manage repair scheduling and workflow. * Shares responsibility for technician productivity. * Provides frequent service updates, conducts research, resolves concerns, and advises on repair vs. replacement. * Contacts customers about up‑sell items, explains issues, and secures approval. * Processes discounts, credits, and re‑issued invoices to maintain customer satisfaction. * Works with Service leaders on policy decisions and ensures proper expense allocation. * Meets break‑even targets for goodwill and warranty decisions. * Ensures quality control with Lead Technicians and/or Service Foreman. * Finalizes repairs by reviewing invoices with customers and gaining approval to close. * Performs post‑repair satisfaction follow‑up calls. KNOWLEDGE SKILLS AND ABILITIES: * Possesses advanced technical skills necessary to understand the scope of work and high level processes involved with the repair specific to their assigned area. (General Repair, Engine/Generator, Truck, etc.) * Proven ability to troubleshoot, diagnose, and repair all CAT machine systems. * Knowledge and use of Microsoft computer products or other comparable systems required. * Proven conflict resolution, customer experience, and negotiation skills. * Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building. * Ability to set and manage priorities. * Must be a self starter and able to work without supervision. * Consistent attendance. EDUCATION AND EXPERIENCE: * Proof of high school diploma or General Education Degree (GED). * Associates Degree from an accredited vocational school preferred. * Five years minimum experience in diagnosis and repair of heavy equipment working on heavy equipment in a Caterpillar or similar environment with Hydraulic, Engine and Power-Train experience preferred. * One year prior management experience, with P&L responsibility preferred. * Two years' customer service experience in the heavy equipment industry required. * Sales experience preferred. * Valid driver's license and acceptable driving record required. * Must be able to communicate (speak, read, comprehend, write in English). PHYSICAL CHARACTERISTICS: * Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting. * Must be able to lift 50 pounds. * Must be able to meet all safety requirements for applicable safety policies. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.