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Service advisor jobs in Victorville, CA

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  • SoCal JCB - Service Specialist

    Socaljcb

    Service advisor job in Colton, CA

    Company Profile SoCal JCB is a highly successful, fast-growing business. We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers. Position Purpose The Service Specialist is responsible for processing service department Work Orders and ordering/receiving parts. This position reports to the Service Manager. Position Type: Exempt Major Tasks, Responsibilities & Key Accountabilities Interacts directly with customers, meet expectations, handles potential problem situations, customer satisfaction. Reviews work orders for completeness and accuracy prior to customer billing Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Handles inbound service and parts inquiries Research and places parts orders from JCB and various vendors Handles all shop inquiries in an efficient and responsive manner. Maintains parts inventory. Researches and advises technicians of parts and orders. Monitor and update Livelink to drive parts and service revenue. Ensures safety policy and practices are followed Maintains a clean and professional image according to JCB Standards Conducts business in alignment with the company's Values Performs other related duties as required. Knowledge, Skills, Abilities & Competencies High School diploma or equivalent experience Proficiency with Microsoft Word, Excel and PowerPoint Ability to perform multiple tasks while maintaining a sense of urgency. Excellent customer service skills Excellent problem-solving skills - ability to think outside the box Strong interpersonal and team working skills Excellent oral and written communication with an emphasis on phone skills Ability to take direction well and work with minimal supervision Bilingual in English/Spanish required JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at ****************************************
    $38k-62k yearly est. 2d ago
  • Customer Service Representative

    LHH 4.3company rating

    Service advisor job in Riverside, CA

    Contract role- 3 months Duration: 3 Months About the Role: We are seeking a detail-oriented and customer-focused individual to join our team for a 3-month temporary assignment. This role is ideal for someone with strong communication skills and proficiency in data entry who thrives in a fast-paced environment. Key Responsibilities: Provide exceptional customer service in person and over the phone Accurately enter and update customer information in company systems Handle inquiries, resolve issues, and ensure customer satisfaction Maintain organized records and follow company procedures Qualifications: Excellent verbal and written communication skills Strong attention to detail and accuracy in data entry Ability to work on-site in Riverside, CA Previous customer service experience preferred Schedule: Full-time, on-site Pay Rate: $20 to $22 per hour Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
    $20-22 hourly 5d ago
  • Claims Service Representative

    Integration International Inc. 4.1company rating

    Service advisor job in Chino, CA

    Job Title: Claims Analyst Duration: 12 + Months Contract Job Location: Chino, CA, 91710 (Onsite) Pay Rate: $23-25/hr on W2 Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities. Drive Customer Centricity - for the entity. What do you get to do in this position? - Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity - Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers - Utilize I2P tools to process claims on a timely basis - Ensure that Complaint process is supported with warm loop - Share critical customer feedback information with management and all employees at all levels of meetings and on information boards - Work in collaboration with continuous improvement engineer - Update Logistics dashboard Key Responsibilities: - Act as the Customer Experience advocate. - Drive Customer Centricity in entities. - Ensure the Customer Experience is measured according to the Business priorities. - Define and follow-up the improvement action plan and priorities with the Business stakeholders. - Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps. Qualifications: We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position. This job might be for you if: - Excellent verbal and written communication skills, listen effectively and solicit input from others. - Excellent organizational skills including the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and drive issues/ tasks to closure - Candidate must be a self-starter, highly motivated, and results driven. - Strong problem-solving skills and experience with root cause analysis and implementation of corrective action for process related concerns. - Proficiency with MS Office suite of products, especially Power point and Excel. - Ability to work effectively in a group setting as well as independently.
    $23-25 hourly 3d ago
  • Customer Service Insurance Sales

    Rainmakers Inc. 3.7company rating

    Service advisor job in Redlands, CA

    Remote Licensed Agent Life Insurance, Mortgage, & Investments Imagine earning from home without cold calls, door knocking, or chasing friends & family clients come to you through referrals. What You Get: Paid training + State & Federal licenses (covered) Flexible part-time or full-time schedule No quotas or income caps Residual income, bonuses, stock options, & tax advantages Career paths: agent, trainer, recruiter, or brokerage builder Who We're Looking For: Motivated, trustworthy self-starters ready to learn sales, leadership, and client relationship skills no prior experience needed. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access Entrepreneurial mindset & self-discipline
    $27k-38k yearly est. 60d+ ago
  • Honda Service Advisor

    West Covina Auto Retail Inc.

    Service advisor job in West Covina, CA

    Job Description Location: West Covina, CA (On site) | Type: Full Time | Salary Range: $60,000-$150,000 As our Service Advisor, you're one of the most important team members at Norm Reeves Honda. You're responsible for creating a super Norm Reeves Honda service experience for our guests and using your communication skills to build the bridge between guests and technicians. We are looking for a Service Advisor with previous experience in a high-volume service department. For immediate consideration, please email ******************************. What You'll Do: Greet guests as they arrive in the Service drive Communicate empathetically with guests about their vehicle Offer solutions and added services to guests Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest Provide timely follow-up progress of each repair order and contact guests with repair changes Analyze quality control reports and maintain a high Customer Service Index Score Process monetary transactions What You'll Need: Previous experience as a Service Advisor A valid driver's license and acceptable driving record Creative, positive, team player attitude Ability to analyze situations and make win-win business decisions Honesty, empathy, and exceptional communication skills Leadership skills in team-based and independent settings What We Offer: Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth. Invest in Yourself - Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months) Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving. Enjoy Complimentary Group Life Insurance for Added Peace of Mind. Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team. Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location. Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution. Time to Recharge - Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance. Celebrate and Rejoice - 6 Holidays Per Year to Spend Quality Time with Loved Ones.
    $37k-67k yearly est. Easy Apply 12d ago
  • Service Advisor

    Moss Bros. Chrysler Dodge Jeep Ram San Bernardino

    Service advisor job in San Bernardino, CA

    Job DescriptionWith 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today! Benefits Medical, Dental, and Vision Insurance Life Insurance 401(k) Plan Free Strayer University College Courses to Earn a 4-Year Degree Paid Vacation Paid Training Paid Sick Leave Employee Vehicle Purchase Program Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $37k-66k yearly est. 15d ago
  • Service Advisor

    Monrovia CDJR Square

    Service advisor job in Monrovia, CA

    Monrovia CDJR is looking for an experienced Service Advisor to join our team. The Service Advisor will be responsible for providing exceptional customer service and maintain high levels of customer satisfaction. The ideal candidate will manage a high volume of customer inquiries and complaints and ensure the smooth operation of the service department. This is a great opportunity for the right candidate. Responsibilities: Greet customers and provide excellent customer service. Schedule appointments and ensure timely completion of services. Communicate with customers about recommended services and any issues that may arise. Provide accurate estimates and quotes to customers. Maintain a high level of knowledge about the services offered by the dealership. Manage customer complaints and inquiries, ensuring customer satisfaction. Maintain accurate and up-to-date service records. Work closely with the service department to ensure smooth operation. Meet or exceed performance metrics, including customer satisfaction, service retention, and revenue generation. Requirements High school diploma or equivalent. Minimum of 3 years of service writing experience. Strong communication and interpersonal skills. Ability to multi-task and work in a fast-paced environment. Strong attention to detail and ability to maintain accurate records. Proficiency with computer software, including Microsoft Office and dealership management systems. Valid driver's license and clean driving record. Reynolds & Reynolds experience is a plus.
    $37k-67k yearly est. 60d+ ago
  • Service Advisor

    Martin Automotive Group

    Service advisor job in Ontario, CA

    Job Description Martin Automotive Group is searching for a Service Advisor to join our team at our Subaru of Ontario location! We believe our continued success and future growth is attributed to our employees. Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend needed maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Requirements Must have high school diploma or GED Proven record of achieving exceptional Customer Satisfaction At least 1 year as a Service Advisor, Assistant Lane Manager or Service Consultant, Manufacturer experience Above average energy level A desire for a long term career with a growing organization Bilingual preferred but not required Personal and professional integrity Benefits Medical, Dental, Vision, Life Insurance 401k Paid Holidays Weekly Paychecks Hourly + commission + bonus Service Advisor, Advisor, Service Writer, Customer Service, EOE #R4
    $37k-67k yearly est. 27d ago
  • Service Advisor

    M.K. Smith Chevrolet

    Service advisor job in Chino, CA

    Family owned & operated since 1941, M K Smith Chevrolet has one of the most loyal customer bases in Chino - focusing on our relationships and not the bottom line. We generate a high percentile of repeat and referral business, creating customers for life. As a result, our teams enjoy growth opportunities, advancement and fantastic compensation plans. As an experienced Automotive Service Advisor, you will own our customer's experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service. What We Offer Competitive Compensation Packages Excellent Opportunities for Career Growth Medical, Dental, Vision, Life and AD&D for both employee and family Vacation, Holiday, Illness PTO options Employee discounts RESPONSIBILITIES: Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensures that the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently REQUIREMENTS: Organized and friendly personality Dealership experience is preferred Knowledge of dealership drive lane Demonstrated ability to manage others Valid in-state driver's license
    $37k-67k yearly est. Auto-Apply 60d+ ago
  • Service Advisor

    Toyota of Riverside 4.3company rating

    Service advisor job in Riverside, CA

    Job Title: Service Advisor Department: Service Reports to: Service Manager The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. Pay : Commissions earned, starting at $67,200 yearly. Essential Duties & Responsibilities: Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customer to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications. If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be specific. Notify dispatcher of incoming work. Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval. Establish each customer's method of payment. Obtain approval of credit, if necessary. Obtain customer's signature on repair order; provide customer with a copy. Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner. Handle telephone inquiries regarding work in process and appointments. Compare final invoice with original repair order. Analyze quality control report to ensure that work is completed as requested to reduce comebacks. Deliver vehicle to customer and answer any questions. Maintain follow up program on additional items found in need of repair. Attend meetings as scheduled. Establish and maintain good working relationships with customers to encourage repeat and referral business. Ensure that work stations are kept clean. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and distance vision. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts and outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. Please apply in person with Joseph Aghassi or Robert Connelly.
    $67.2k yearly 60d+ ago
  • Experienced Service Writer

    Mazda of Claremont 4.9company rating

    Service advisor job in Claremont, CA

    Join the Drive at Claremont Mazda! Experienced Service Writer Wanted Are you a service superstar who loves fast-paced days, happy customers, and a thriving shop? Claremont Mazda is looking for an experienced, results-driven Service Writer to help us keep our guests on the road and smiling. This is not an entry-level position. We need a professional with a proven track record of strong customer satisfaction scores, solid sales performance, and the ability to back it all up with real numbers. Why You'll Love It Here Competitive pay + performance bonuses - your hard work shows up in your paycheck. Full benefits including health, dental, and vision coverage. Mazda factory training to keep you sharp and ahead of the curve. A modern, buzzing service drive where your skills make an immediate impact. What You'll Do Be the face of the service lane. Greet customers with energy, listen to their concerns, and create clear, accurate repair orders. Drive revenue & satisfaction. Present maintenance plans and additional services with confidence-helping customers protect their vehicles while meeting department goals. Communicate like a pro. Keep customers updated, coordinate with techs and parts, and ensure jobs are done right the first time. Own the details. Maintain precise records, warranty info, and performance stats to keep everything running smoothly. What You Bring 2+ years as a service advisor/writer (Mazda or other import brand experience is a plus). Documented success: high CSI scores, strong upsell percentages, or other measurable stats. Deep knowledge of automotive service processes and warranty procedures. A positive, high-energy personality and the organizational chops to match. Valid driver's license and clean record. Ability to pass a background check and drug screening. Ready to put your skills in the fast lane? Send your résumé and performance stats Claremont Mazda is an equal opportunity employer.
    $58k-92k yearly est. Auto-Apply 60d+ ago
  • Service Advisor

    Dutton Motor Company 3.6company rating

    Service advisor job in Riverside, CA

    Job Description Dutton Motor Company in Riverside is a fast-paced automotive dealership looking for an ambitious and customer oriented Service Advisor to join our team. The Service Advisor is a vital member of our team, acting as a liaison between the customer and the technician group to ensure appropriate service, customer satisfaction and profit. Compensation & Benefits: This position is a full time position and offers a competitive salary commensurate with experience. The Service Advisor also benefits from a comprehensive benefits package including health, dental, vision and employer-matched 401K. Responsibilities: • Welcome service customers in a professional and engaging manner • Listen to customers and accurately understand and diagnose their service needs • Establish a rapport with customers by finding out their preferences • Properly communicate service and repair recommendations to the customer • Verify that the customer is purchasing the services or items that they want • Establish, monitor, and recover compliance on all warranty and repairs • Ensure that all quality and process standards are met before returning the vehicle to the customer • Prepare customer documents and maintain all required records • Follow up with customers on any concerns they may have after service • Negotiate final payment with customers • Ensure that all follow-up items are completed before returning the vehicle to the customer • Communicate daily with the shop manager to ensure that all objectives are met • Develop and maintain a team-based atmosphere and process improvements within the Service department • Maintain a pleasant, friendly, and professional sales atmosphere Requirements: • High School Diploma or equivalent • 3+ years of service advisor experience in a dealership/retail environment • Proven customer service experience, organizational, and multitasking abilities • Computer savvy and knowledgeable of automotive terminology • Must possess and maintain a valid driver's license • Knowledge of federal/state regulations related to automotive repairs • Ability to work flexible hours • Ability to work independently and handle multiple tasks EEOC Statement: Dutton Motor Company is an Equal Opportunity Employer and complies with all Federal and State laws prohibiting discrimination in hiring, promoting, training and other employment decisions on the basis of race, color, creed, age, sexual orientation, gender identity, national origin, religion, or other legally protected classifications.
    $33k-43k yearly est. 20d ago
  • Service Advisor

    Moss Bros. GMC of Moreno Valley 4.3company rating

    Service advisor job in Moreno Valley, CA

    With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today! Benefits Medical, Dental, and Vision Insurance Life Insurance 401(k) Plan Free Strayer University College Courses to Earn a 4-Year Degree Paid Vacation Paid Training Paid Sick Leave Employee Vehicle Purchase Program Pay range for this position is $84,000-$132,000 annually Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $32k-40k yearly est. Auto-Apply 54d ago
  • Service Writer/Fleet Technician

    Boudreau Pipeline Corporation 3.6company rating

    Service advisor job in Corona, CA

    The Service Writer serves as the vital link between the field and the service department, ensuring timely and effective maintenance and repair of company vehicles and equipment. This role involves coordinating service activities, managing communication with foremen and service technicians, and maintaining accurate records to support efficient operations. Responsibilities Customer and Team Communication: Act as the primary point of contact for foremen regarding vehicle and equipment service needs. Understand and document vehicle issues to provide clear, timely responses. Communicate repair progress and updates to foremen, field staff, and the Service Manager. Service Documentation and Order Management: Input detailed repair orders, including vehicle condition and required services or repairs. Open, track, and close service orders in a timely manner. Maintain accurate service records, parts usage logs, and documentation for all completed repairs. Scheduling and Coordination: Schedule appointments for vehicle inspections, diagnostics, and repair work. Coordinate with service technicians to ensure timely and effective completion of repairs. Cost Estimation and Reporting: Provide accurate cost and time estimates for repair or maintenance services. Track and maintain inspection logs, ensuring all records are up to date. Parts Sourcing and Inventory Management: Source and procure required parts for service and repairs. Maintain an organized inventory of parts to minimize downtime and ensure availability. Administrative Support: Ensure compliance with company policies and procedures in all service activities. Prepare and present reports on service activities, including trends and recurring issues. Schedule: Monday-Friday Hours: 8am-4:30pm Qualifications Previous experience in a service writing, coordination, or administrative support role, preferably in the construction or heavy equipment industry. Must be bilingual (required) Strong organizational skills with the ability to multitask and prioritize. Proficiency in Microsoft Office Suite and service management software. Excellent verbal and written communication skills Knowledge of vehicle and equipment maintenance processes is a plus. High school diploma or equivalent required; additional certifications in automotive or equipment repair coordination are a plus. Have full range of mobility in upper and lower body. Be able to work in various positions, including, but not limited to stooping, standing, bending, sitting, kneeling and squatting for long periods of time. Ability to lift/push/pull up to 25 pounds occasionally and as needed. Ability to lift, push and pull materials to complete assigned job tasks Hourly $24 - $34 per hour based on experience We kindly ask that agencies or independent recruiters not reach out regarding this opportunity. Not ready to apply? Connect with us for general consideration.
    $24-34 hourly Auto-Apply 18d ago
  • Service Advisor

    Infiniti 4.4company rating

    Service advisor job in Duarte, CA

    Sierra Infiniti of Monrovia is looking for an experienced Service Advisor to join our team. The Service Advisor will be responsible for providing exceptional customer service and maintain high levels of customer satisfaction. The ideal candidate will manage a high volume of customer inquiries and complaints and ensure the smooth operation of the service department. This is a great opportunity for the right candidate. Responsibilities: Greet customers and provide excellent customer service. Schedule appointments and ensure timely completion of services. Communicate with customers about recommended services and any issues that may arise. Provide accurate estimates and quotes to customers. Maintain a high level of knowledge about the services offered by the dealership. Manage customer complaints and inquiries, ensuring customer satisfaction. Maintain accurate and up-to-date service records. Work closely with the service department to ensure smooth operation. Meet or exceed performance metrics, including customer satisfaction, service retention, and revenue generation. Requirements High school diploma or equivalent. Minimum of 3 years of service writing experience. Strong communication and interpersonal skills. Ability to multi-task and work in a fast-paced environment. Strong attention to detail and ability to maintain accurate records. Proficiency with computer software, including Microsoft Office and dealership management systems. Valid driver's license and clean driving record. Reynolds & Reynolds experience is a plus. Infiniti/Nissan Experience is a plus.
    $35k-57k yearly est. 60d+ ago
  • Service Writer

    Tom Bell Chevrolet

    Service advisor job in Redlands, CA

    THE WORLD'S BEST PLACE TO WORK AT AS A SERVICE ADVISOR JUST ANNOUNCED AN OPENING!!! DON'T MISS OUT! Are you tired of working in a dirty, dark shop? Are you ready to become a legend in your shop and in the industry? LOOK no further; this is the career you were looking for when you started this journey! If nothing else, read on and see if we can't entice you! Whether you are an Angel fan, Dodger fan, Rams fan, Charger fan (we are holding out hope that there is at least one Charger Fan out there), or just a fan of fine bourbon and quality living, then our dealership is the place for you. Our Advisor have houses with yards, and big garages to store all of the things they need for their time off: boats, cars, motorcycles, side by sides, jet skis, and anything else that goes fast. Tom Bell Chevrolet of Redlands is striving to be the top Chevrolet dealer in the Inland Empire and their fabulous, state-of-the-art facility has them well on their way. We need a good Advisor, like YOU, to join our team. These are RARE openings because our Advisors LOVE to work with us until they retire!! This an opportunity to become a part of something truly SPECIAL. If it's time for you to make a change, we are ready for you. It's the kind of work environment you have to see to believe! We will make the transition easier than you could ever imagine. This family-owned business CARES about its employees and it shows! What We Offer Medical, Dental & Vision Insurance 401K Plan + Match Paid time off and vacation Aflac Insurance Growth opportunities Paid Training Employee vehicle purchase plans Health and wellness Discounts on products and services Responsibilities Meet with customers and determine their needs for repair and/or service of their vehicle issues Increase customer satisfaction by building customer relations Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times Oversee and participate in quality control Participate in the development and documentation of standard operating procedures as appropriate Qualifications Ability to concentrate and accomplish tasks despite interruptions Multitasking skills High school diploma or equivalent Valid commercial driver's license & clean driving record Accredited training in service advisor skills, customer satisfaction and quality control Automotive service advisor experience Proficient use of computers/business machines We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $36k-60k yearly est. Auto-Apply 60d+ ago
  • Customer Service Teammate

    Go Car Wash

    Service advisor job in San Bernardino, CA

    TEXT "GOMILES" to ************ to APPLY! GO - Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation Our Teammates in this role typically earn $18.50/hour, which includes a base pay of $16.50/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
    $16.5-18.5 hourly 60d+ ago
  • Commercial Services Specialist II (Manheim)

    Cox Enterprises 4.4company rating

    Service advisor job in Riverside, CA

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $23.51 - $35.24/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description What You'll Do: * Provide comprehensive support to numerous account holders. * Proactively identifying enhancement opportunities. * Running and analyzing reports for trends and compliance. * This critical role, tailored to high-revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts. * Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues. * In coordination with national account representative, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited postsale), reporting, invoicing, etc. * Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client. * Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery. * Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements. * Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues. * Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS - NAAA guidelines for miles and age), Branded Title, Manufacturer's Buyback, etc. * Ensure file jackets for client audits include proper documentation and invoicing. * Serve as a liaison between clients and all auction departments. * Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections. * Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars. * Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim. * Ability to work in a fast-paced environment, receptive to change and able to multitask. Commitment to providing excellent customer service required. Who you are: * Minimum Requirements: High School Diploma/GED and 3 years' experience in a related field or 5 years' experience in a related field required. * Prior clerical or administrative experience required. * Proficiency in Microsoft Excel required. * Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time. * Preferred: 1 - 3 years of clerical or administrative experience in the automotive industry. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $23.5-35.2 hourly Auto-Apply 17d ago
  • Service Dispatcher

    Toyota of Redlands 4.3company rating

    Service advisor job in Redlands, CA

    Service Department Dispatcher - We are currently seeking a full time Service Dispatcher for our rapidly expanding dealership group! This is the perfect entry level position for individuals looking to get a "foot in the door" in the automotive industry! JOB DUTIES: Maintaining the standard and quality of service of the organization. Dispatch all incoming Repair Orders to the appropriate Technicians. Write various internal Repair Orders (such as PDI's). Outbound calls to retrieve prepaid maintenance authorizations . Documenting CCR's on Repair Orders and deliver finished Repair Orders back to the Service Advisors. Coordinating work with team members and management. Other tasks and responsibilities as assigned by supervising manager. JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 18 years of age or older. General familiarity with a variety of automobiles. Valid driver's license and clean driving record. Excellent communication skills. Pre-employment background check and drug test. JOB BENEFITS: We have a comprehensive pay plan and benefits package that we will go over in detail with post interview candidates Equal Opportunity Employer Job Type: Full-time Salary: $16.00 per hour (salary commensurate with experience) Education: High school or equivalent (Required) License: Driver's License (Required) Language: English (Required) and Spanish (Preferred but not required) Job Type: Full-time The Service Dispatcher Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $12.00.
    $12-16 hourly 60d+ ago
  • Commercial Services Specialist II (Manheim)

    Cox Enterprises 4.4company rating

    Service advisor job in Fontana, CA

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $23.51 - $35.24/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description What You'll Do: * Provide comprehensive support to numerous account holders. * Proactively identifying enhancement opportunities. * Running and analyzing reports for trends and compliance. * This critical role, tailored to high-revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts. * Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues. * In coordination with national account representative, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc. * Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client. * Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery. * Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements. * Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues. * Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS - NAAA guidelines for miles and age), Branded Title, Manufacturer's Buyback, etc. * Ensure file jackets for client audits include proper documentation and invoicing. * Serve as a liaison between clients and all auction departments. * Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections. * Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars. * Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim. * Ability to work in a fast-paced environment, receptive to change and able to multitask. * Commitment to providing excellent customer service required. Who you are: Minimum Requirements: * High School Diploma/GED and 3 years' experience in a related field or 5 years' experience in a related field required. * Prior clerical or administrative experience required. * Proficiency in Microsoft Excel required. * Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). * Ability to sit or stand for prolonged periods of time. * Safe drivers needed; valid driver's license required. Preferred Requirements: * 1 - 3 years of clerical or administrative experience in the automotive industry preferred. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $23.5-35.2 hourly Auto-Apply 31d ago

Learn more about service advisor jobs

How much does a service advisor earn in Victorville, CA?

The average service advisor in Victorville, CA earns between $28,000 and $87,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.

Average service advisor salary in Victorville, CA

$49,000

What are the biggest employers of Service Advisors in Victorville, CA?

The biggest employers of Service Advisors in Victorville, CA are:
  1. Oremor Automotive Group
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