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  • Customer Support Specialist

    Garfield Refining 3.8company rating

    Service advisor job in Philadelphia, PA

    Garfield Refining is a 130+year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. Our team is passionate about delivering award-winning service-and we're looking for someone equally passionate to join us as a Customer Support Specialist. In this role, you'll learn our business from the ground up, gaining hands-on experience across customer service, operations, and administrative functions. Whether you're looking to build a career in Sales, Account Management, Customer Service, or Business Administration-this is a great place to start. What You'll Be Doing: Opening and processing daily shipments efficiently and accurately Entering and maintaining accurate customer data into our software systems Maintain a positive and professional attitude toward customers Answering phone calls and directing them to the appropriate team members Delivering excellent customer service and communication at every touchpoint Escalating complex or urgent issues to management as needed Supporting other departments and projects as assigned You might be a great fit if you have: At least 1 year of experience in a professional environment Associate's or Bachelor's degree preferred (but not required-we provide thorough training) A quick and adaptable learning style Proficiency in Microsoft Office, particularly Excel Strong organizational skills and sharp attention to detail A passion for helping people and providing excellent service A dependable work ethic and collaborative mindset Why Join Our Team? Benefits and Perks may include: Competitive salary Subsidized medical, dental and vision plans for employees and their family members. 401(k) with employer contributions Paid Time Off We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications. In other words, we only care that you're the best person for the job.
    $44k-62k yearly est. 1d ago
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  • WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

    GL1

    Service advisor job in Chester, PA

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $18k-31k yearly est. 60d+ ago
  • Airport Customer Service Supervisor

    GAT Airline Ground Support 4.5company rating

    Service advisor job in Philadelphia, PA

    GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
    $30k-41k yearly est. 5d ago
  • Service Advisor

    Price Automotive Group 3.5company rating

    Service advisor job in Dover, DE

    Price Honda is currently hiring an experienced Service Advisor! PRIMARY FUNCTIONS Acts as the principal contact between the customer, the repairing technician, and the parts department on sales and service of the mechanical repair or maintenance of customer vehicles The primary goal is to provide the maximum level of customer satisfaction to enhance customer loyalty while capturing all available opportunities in the sale of service and parts DUTIES AND RESPONSIBILITES Greets customers in a timely and friendly manner Provides fast, efficient and courteous service to customer by interpreting their requests, scheduling, coordinating the diagnosis and repair of their vehicle Presents each customer with the dealerships suggested maintenance menu while providing accurate and honest advice to customers on recommended services for the care of their vehicles. 100% menu presentation is expected when the vehicle is due for factory scheduled maintenance. Explains technical information about repair to customers in a clear, concise and professional manner Provides accurate cost and time estimates when discussing the customers concern Collects the necessary information (e.g., when, how often, hot, cold, etc.) pertaining to the concern so a proper repair can be effective Makes and implements decisions regarding repair options Coordinates activities to ensure repair work is fixed during the first visit and on time. If second repair visit, advises Service Manger so that proper documentation can occur. Follows established manufacturer protocol including verification of the owners complaint Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional sales. Records who have approvals on any additional repair request (who, dollar amt., date, time) on repair order Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealerships guidelines Follows manufacturers requirements for complaint, cause and correction documentation on all repair orders Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles ADDITIONAL DUTIES AND RESPONSIBILITES Coordinates the entire repair process and insures technician completes necessary documentation of the repair process and recording related labor time allotments or “time punching” expended during the repair Provides clear and legible record of service completed for both customer and dealership use Monitors the progress of the repair and contacts customers during the course of the repair regarding any changes in the time and cost estimates ensuring their participation and engagement in the repair process Ensures that all repair orders initiated are appropriately complete and closed on a timely basis to manage the work-in-process flow Contacts every customer at completion of repairs and pre-delivers vehicle to eliminate concerns on pick up. Completes an active delivery, in person or by telephone Inspects repaired vehicles to ensure quality and safety standards are met when required Ensures the cleanliness of customers vehicles Follows up with customers after the repair to ensure service satisfaction Works to eliminate dealer liabilities during the repair process Completes the repair order in its entirety including all coding and proper application of labor time Establishes and maintains good working relationships with customers to encourage repeat and referral business Works to reference and apply information found in technical publications, periodicals, bulletins, etc. Complies with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc. Strives for harmony and teamwork within the Service Department and other departments Participates in scheduled department meetings to discuss issues, concerns, and departmental goals Treats all associates in a professional manner (no shouting, vulgarities, or inappropriate comments either written or verbal) Keeps up-to-date on all industry information Keeps and maintains a manual that includes accurate and timely records of customer comebacks, customer contacts, and other dealership or manufacturer information as required Attend and successfully complete required manufacturers and dealership training to maintain skill levels and ensure appropriate certification status. Monitors training status thru manufacturer training website Maintains work area to ensure professional and clean environment Maintains acceptable dress and work area appearance Maintains a record of timeliness and attendance that is acceptable ACCOUNTABLILITY Performance standards for this position are met when: All customer repairs and maintenance work are coordinated and delivered in an efficient, courteous and timely manner A high level of customer satisfaction is maintained and manufacturers SPSI standards are consistently meet or exceeded Will write, process and coordinate a consistent average of 16-30 repair orders per day Maintain an average hours per customer repair order of 1.8 or above Individual average effective labor rate for customer paid repairs are consistently at or above established standard which will be communicated by the Service Manager Work-in-Process shall be maintained with the established dealership maximum standard of less than 30 days Customer follow-up calls both during and following the vehicle repair or maintenance service is consistently conducted on a timely basis and conveys sincere interest and concern for ensuring a quality customer experience A professional appearance is presented and maintained within the dealership established guidelines for a service consultant A consistent individual record of regular attendance and timeliness is maintained Manufacturer training meets standard for certification based on tenure PHYSICAL DEMANDS The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation: Ability to operate a motor vehicle Ability to remain in a stationary position Ability to exit and enter vehicles Ability to move inside and outside of structures Ability to communicate Ability to operate equipment required for position Ability to reach with hands and arms Ability to climb and balance Ability to stoop, kneel, crouch or crawl Ability to frequently lift and/or move up to 20 pounds Ability to occasionally lift and/or move up to 50 pounds WHY CHOOSE PRICE? Competitive compensation with uncapped earning potential - our commission-based pay structure allows you to control your income. Comprehensive benefits program, including health care options (medical, dental and vision), 401k savings and retirement plan, and paid time off. Employee rewards and recognition programs. Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests. Values-driven culture built on integrity, professionalism, excellence, and teamwork.
    $43k-74k yearly est. 16d ago
  • Automotive Customer Service Advisor - 3994

    Tupeloms

    Service advisor job in Manahawkin, NJ

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $30k-38k yearly est. 3h ago
  • Customer Service Advisor

    Ecfmg

    Service advisor job in Philadelphia, PA

    Intealth is a mission-driven, innovative nonprofit committed to advancing quality in healthcare education worldwide to improve healthcare for all. We enhance the education of health professionals, verify their professional qualifications, and inform health workforce policies around the world. We offer a supportive, inclusive culture where diversity is celebrated, and every individual's contribution matters. What You Can Expect: * Professional Growth: Career development, mentorship, and opportunities to advance. * Work-Life Balance: Hybrid positions and comprehensive wellness benefits. * Meaningful Work: Support the advancement of quality health care globally. Why Intealth? Named a Top Workplace by the Philadelphia Business Journal, Intealth provides an environment of collaboration, respect, and empowerment. We invest in you so you can grow, thrive, and contribute to work that changes lives. SOME OF OUR PERKS & BENEFITS! * Salary starting at $26.00 Hourly * Robust Medical, Dental & Vision from top providers * 12% Employer Contribution to your 403(b) * Tuition Reimbursement & Wellness Program * Generous PTO * Full-time | Shift: 11 a.m.-7 p.m., Monday-Friday | Flexible virtual work arrangement Intealth is seeking a Customer Service Advisor to join our Applicant Information Systems (AIS) team. In this role, you'll be the first point of contact for individuals and organizations engaging with Intealth's range of services. This includes supporting international medical graduates (IMGs) pursuing U.S. residency through the ECFMG Certification process, as well as assisting users of EPIC, Intealth's global primary-source verification repository used by physicians and medical institutions worldwide. About the Role You'll handle a high volume of phone and email inquiries, deliver accurate information, and collaborate with other departments to ensure applicants have the resources they need. This position requires strong communication, attention to detail, and the ability to multitask in a fast-paced, disseminate complex information in a service-oriented environment. Key Responsibilities: * Support applicants through the EPIC and Certification process. * Respond to a high volume of phone and email inquiries, resolving applicant questions efficiently and accurately, while delivering exceptional customer service. * Interpret and explain complex policies and procedures in a clear and concise manner. * Partner with internal teams to ensure first-call resolution and clear communication. * Guide applicants through billing, fee inquiries, and troubleshooting within the online portal. * De-escalate challenging interactions with professionalism and empathy, maintaining composure while finding solutions. * Use sound judgment to determine when cases should be escalated. About You Are you passionate about supporting others and contributing to a mission that makes a global impact? Do you thrive in a fast-paced, collaborative setting, balancing empathy, accuracy, and attention to detail in everything you do? Qualifications: * Bachelor's degree or equivalent experience required. * 1-5 years of professional customer service experience. * Proven ability to quickly learn and apply complex information. * Strong problem-solving and multitasking skills. * Proficiency in Microsoft Office; ability to navigate multiple systems simultaneously. Join us in shaping the future of global medical education at Intealth. Apply today to make a difference!
    $26 hourly 60d+ ago
  • Customer Service Advisor

    Intealth

    Service advisor job in Philadelphia, PA

    Job Description Intealth is a mission-driven, innovative nonprofit committed to advancing quality in healthcare education worldwide to improve healthcare for all. We enhance the education of health professionals, verify their professional qualifications, and inform health workforce policies around the world. We offer a supportive, inclusive culture where diversity is celebrated, and every individual's contribution matters. What You Can Expect: Professional Growth: Career development, mentorship, and opportunities to advance. Work-Life Balance: Hybrid positions and comprehensive wellness benefits. Meaningful Work: Support the advancement of quality health care globally. Why Intealth? Named a Top Workplace by the Philadelphia Business Journal, Intealth provides an environment of collaboration, respect, and empowerment. We invest in you so you can grow, thrive, and contribute to work that changes lives. SOME OF OUR PERKS & BENEFITS! Salary starting at $26.00 Hourly Robust Medical, Dental & Vision from top providers 12% Employer Contribution to your 403(b) Tuition Reimbursement & Wellness Program Generous PTO Full-time | Shift: 11 a.m.-7 p.m., Monday-Friday | Flexible virtual work arrangement Intealth is seeking a Customer Service Advisor to join our Applicant Information Systems (AIS) team. In this role, you'll be the first point of contact for individuals and organizations engaging with Intealth's range of services. This includes supporting international medical graduates (IMGs) pursuing U.S. residency through the ECFMG Certification process, as well as assisting users of EPIC, Intealth's global primary-source verification repository used by physicians and medical institutions worldwide. About the Role You'll handle a high volume of phone and email inquiries, deliver accurate information, and collaborate with other departments to ensure applicants have the resources they need. This position requires strong communication, attention to detail, and the ability to multitask in a fast-paced, disseminate complex information in a service-oriented environment. Key Responsibilities: Support applicants through the EPIC and Certification process. Respond to a high volume of phone and email inquiries, resolving applicant questions efficiently and accurately, while delivering exceptional customer service. Interpret and explain complex policies and procedures in a clear and concise manner. Partner with internal teams to ensure first-call resolution and clear communication. Guide applicants through billing, fee inquiries, and troubleshooting within the online portal. De-escalate challenging interactions with professionalism and empathy, maintaining composure while finding solutions. Use sound judgment to determine when cases should be escalated. About You Are you passionate about supporting others and contributing to a mission that makes a global impact? Do you thrive in a fast-paced, collaborative setting, balancing empathy, accuracy, and attention to detail in everything you do? Qualifications: Bachelor's degree or equivalent experience required. 1-5 years of professional customer service experience. Proven ability to quickly learn and apply complex information. Strong problem-solving and multitasking skills. Proficiency in Microsoft Office; ability to navigate multiple systems simultaneously. Join us in shaping the future of global medical education at Intealth. Apply today to make a difference! Job Posted by ApplicantPro
    $26 hourly 4d ago
  • Automotive Service Advisor ASM

    Pacifico Auto Group 4.2company rating

    Service advisor job in Philadelphia, PA

    Job DescriptionBenefits: 401(k) Dental insurance Health insurance Vision insurance 401(k) matching Automotive Service Advisor Pacifico Auto Group Philadelphia, PA 19153 Full-Time | On-Site Pay: $75,000 $125,000 per year (based on experience and performance) ABOUT US Pacifico Auto Group is a family-owned dealership celebrating 99 years in business in the Philadelphia metro area. You must be able to handle busy day, your tech skills and communication must ne first rate. We are growing fast and are looking for a top-performing Automotive Service Advisor to join our team. If you are passionate about helping customers, enjoy a fast-paced environment, and are ready to grow your careerthis is the place for you. KEY RESPONSIBILITIES Greet and assist customers throughout their service experience Handle 1520 repair orders per day (customer pay, warranty, internal, used vehicles) Clearly explain service needs, prioritize work, and present pricing options Communicate updates via TruVideo, text, and text-to-pay platforms Coordinate with technicians for timely, high-quality repairs Maintain top 10% CSI scores in the region Accurately document all work in CDK/ADP and Ford SmartLane systems WHAT WE OFFER Competitive pay: $75,000 $125,000+ per year Health, dental, and vision insurance 401(k) retirement plan with employer match Up to 3 weeks vacation and 5 paid sick days Short-term and long-term disability coverage Supplemental life insurance Employee vehicle purchase discounts Climate-controlled facility with modern tools and tech Ongoing training and advancement opportunities QUALIFICATIONS Valid drivers license (required) 2+ years of service advisor experience (preferred) Experience with CDK/ADP and tablet-based write-up systems a plus Strong customer communication and problem-solving skills Detail-oriented with a team-first attitude Must be organized, reliable, and goal-driven SCHEDULE Full-time Monday to Friday Weekends as needed (rotating) On-site in Philadelphia, PA 19153 ABOUT PACIFICO Pacifico Auto Group is a dealership where high performance is recognized and rewarded. As we approach our 100th year, we continue to grow by investing in great people, technology, and customer-first processes. If you're serious about your career and want to be part of something bigger, apply today.
    $36k-52k yearly est. 18d ago
  • Automotive Service Advisor

    AAA Club Alliance 4.3company rating

    Service advisor job in Clifton Heights, PA

    Drive Your Career Forward with AAA Club Alliance! Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is looking for an Automotive Service Advisor to be the connection point between our customers and our skilled in-shop technicians. In this role, you'll guide customers through the repair process with confidence and care - ensuring they fully understand their service needs, building trust, and delivering an exceptional customer experience at every step. If you thrive in a fast-paced environment and enjoy helping people, this is your chance to shine with a company that values excellence, teamwork, and your career growth. Apply today and take the first step toward an exciting career with AAA! Location: 5233 W Baltimore Pike, Clifton Heights, PA 19018 What We Offer: Competitive Pay: $22.55 - $24.00/hour. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Additional earning potential through monthly performance bonuses, spiffs, and contests! Schedule: Full-time, 5 days/week (Mondays, Fridays & Saturdays are often required). Sundays off every week, plus one other day off based on business needs. Career development opportunities supported by ongoing training and advancement paths within AAA. Your Impact as an Automotive Service Advisor: Greet customers, answer calls, and schedule appointments promptly and courteously. Review recommended repairs and services with customers to ensure clarity and understanding. Communicate updates if costs, timing, or scope of work change, documenting approvals accurately. Distribute work to shop technicians and track progress to ensure timely, high-quality results. Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed. Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due. Other duties as assigned. What You'll Bring: High School Diploma or equivalent. Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success. Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians. ASE Service Advisor Certification a plus, but not required. Valid driver's license. Strong communication skills for collaborating with the team. Authorized to work in the USA. Ability to pass pre-employment screenings if offered a position (background check, drug screening). Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Car Care
    $22.6-24 hourly Auto-Apply 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service advisor job in Wilmington, DE

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $28k-34k yearly est. 9d ago
  • Automotive Service Advisor - Main Shop

    Burns Honda 4.2company rating

    Service advisor job in Marlton, NJ

    Job DescriptionBurns Honda has been a trusted name in South Jersey since 1973. For more than 50 years, customers have turned to us because they know they'll be treated with respect, honesty, and real care. We're South Jersey's #1 Honda store, and our service team plays a major part in keeping that reputation strong.We're looking for an experienced Service Advisor who takes pride in helping customers, communicates clearly, and understands the responsibility that comes with being the face of a service department. This is a place where high expectations are standard, support is strong, and doing things the right way matters.What You'll Do Guide customers through their service visit from the moment they arrive. Greet them with confidence, check them in accurately, review their concerns, and keep them updated throughout the day. Return every call, text, and email promptly. Work with our technicians, track progress, and make sure every customer feels valued, informed, and respected.What You'll Bring • Prior service advisor experience • Strong customer experience skills • Clear communication in person, by phone, and through text and email • Consistent and timely follow-up • Professional presence in a fast-paced environment • Respect for process, accuracy, and accountability • Ability to multitask without losing composure • Positive attitude and proven work ethic Why Join Burns Honda? • Four-day workweek for stronger work-life balance • Family-owned and trusted since 1973 • South Jersey's #1 Honda store • Strong customer loyalty and high traffic • Honda-certified service center • Leadership that supports growth and development • Training and advancement opportunities • Competitive pay plan • Full benefits • Paid time off • 401(k) with company match • Long-term stability at a dealership that continues to grow If you're experienced, reliable, and committed to treating customers like they matter, you'll thrive here. Burns Honda is a place where your work is valued and your career can grow. We'd like to meet you.Compensation: Earn between $50,000-$150,000 per year. Pay is based on a base hourly rate + a Monthly Bonus based on % of Sales, Customer Satisfaction, and Performance Standards.Benefits Include:Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility. Submit to and successfully complete MVR, background check, and pre-employment drug test
    $40k-53k yearly est. 23d ago
  • Sales & Service Specialist

    MRC Services Co 4.6company rating

    Service advisor job in Eddystone, PA

    MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose Responsible for delivering responsive and committed support to customers, accountable for safe and effective branch operations aligned with MRC Global's strategy for gross margin growth, and financial/operational performance. Responsibilities Individual must be able to perform the essential duties with or without reasonable accommodation. Respond to incoming customer inquiries, develop accounts, and generate quotes using the MRC Global database. Maximize gross margin sales through careful analysis during the quote process. Identify and act on opportunities to increase market share by growing sales. Provide product prices, delivery specifications, and payment terms, and offer substitute products where appropriate. Assist outside sales and/or branch management in processing priority transactions. Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales. Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed. Work with internal MRC Global departments to set up and maintain accurate customer files (profiles). Maintain and approve quality standards. Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information. Participate in meetings and training opportunities to enhance and maintain personal and product knowledge. Monitor expected ship dates to ensure timely delivery and expedite as needed. Provide prompt responses to internal and external customers, vendors and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material). Take reasonable care for the safety and health of yourself and others. Report workplace hazards, injuries, or illnesses immediately. Perform other duties as required. Qualifications Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered. High School Diploma or General Education Degree (GED) and additional post-secondary training or education. Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience. Demonstrated competence in the use of computers and software applications. Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others. Ability to effectively present information in one-on-one and small group situations. Willingness and ability to be on call as needed to provide 24-hour service to customers. Willingness and ability to travel within and outside the branch service area, with occasional overnight stays. Valid Driver's license with the ability to meet the MRC Global vehicle policy. Additional Qualifications Must have the ability to provide documentation verifying legal work status. Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries. Ability to understand and comply with MRC guidelines and expectations including MRC Global's Code of Conduct and Conflict of Interest guidelines. Working Conditions For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice
    $32k-41k yearly est. Auto-Apply 23d ago
  • Customer Retention Specialist - State Farm Agent Team Member

    Albert Reyes-State Farm Agent

    Service advisor job in Philadelphia, PA

    Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Customer Retention Specialist Sales & Service Focus Albert Reyes State Farm Agency Job Type: Full-Time (In-Office) Compensation: Base Salary + Commission + Performance Bonuses Retain. Cross-Sell. Grow the Book. Albert Reyes State Farm Agency is seeking a Customer Retention Specialist who is service-driven, relationship-focused, and motivated by results. This role is perfect for someone who can deliver exceptional customer care while confidently identifying in-book sales opportunities that strengthen protection and drive agency growth. Youll work with existing customers to renew policies, resolve concerns, and improve retentionwhile also recommending additional products when it truly benefits the customer. If you enjoy building trust, following up consistently, and turning service conversations into long-term loyalty and sales, we want to meet you. Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to their Day 1 start date. We provide support and guidance to help you complete the licensing process. Bilingual Spanish is a bonus, but not required. What Youll Do Proactively contact existing customers to support renewals and strengthen relationships Conduct policy reviews and identify coverage gaps or opportunities to improve protection Cross-sell and upsell additional products using a needs-based approach Assist with policy updates, billing questions, endorsements, and account changes Resolve customer concerns with empathy, urgency, and professionalism Maintain accurate documentation of customer interactions and follow-up activity Collaborate with team members to meet retention, outreach, and growth goals What Were Looking For Strong relationship-building skills with a service-first mindset Ability to confidently pivot from service to sales and ask for the business Excellent communication, listening, and problem-solving skills Organized, detail-oriented, and consistent with follow-up Comfortable working in a fast-paced, goal-driven environment Prior experience in customer service, account management, or insurance preferred Full licensing required: Property & Casualty and Life & Health If not fully licensed, candidate must obtain Property & Casualty prior to Day 1 start date (support provided) Bilingual Spanish is a plus (not required) What We Offer Base salary plus commission and performance bonuses Licensing support and guidance to help you meet requirements Ongoing training, coaching, and professional development A results-driven culture that rewards performance and consistency Long-term career growth opportunities within the agency Ready to Grow Your Career in Insurance? If youre motivated by relationships, energized by goals, and ready to turn retention into revenue through meaningful customer conversations, wed love to hear from you. Apply today to join Albert Reyes State Farm Agency.
    $29k-41k yearly est. 5d ago
  • Residential HVAC - HVAC/Plumbing Customer Service - Dispatcher

    Jm Oliver 3.9company rating

    Service advisor job in Morton, PA

    Residential HVAC CSR/Dispatcher Oliver Heating & Cooling, Morton PA has been providing premium service in HVAC, Plumbing, Electrical and Home Remodeling to the Delaware Valley for over 50 years. We currently have an opportunity for a Residential Home Service Customer Service Representative/Dispatcher to schedule, manage and dispatch technicians and to meet the expectations of our clients. We are a Golden Rule company looking for a person with top notch customer care skills and strong character traits to provide the best customer experience in the industry. At Oliver Heating & Cooling, our greatest asset is our people. We pride ourselves on cultivating a supportive and dynamic work culture that not only values each individual but also encourages professional development. Here, you'll find a team-oriented environment where growth is not just encouraged but actively promoted. Join us and experience how a commitment to our employees translates into success for everyone. Job functions: Schedule and book the service appointments with our clients. Anticipate and mitigate conflicts in allocations of resources before it affects the client's experience. Confirm appointments with the clients prior to the arrival of our staff and inform them if technician is running late. Follow up with phone calls upon completion of work performed. When an issue arises with client dissatisfaction, take immediate action to resolve it. Call customers to confirm maintenance appointments and reschedule as necessary. Work closely with the customer service department to coordinate scheduling. Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate. Ensure the accurate capture, data entry and maintenance of customer information. Be familiar with Oliver's, products/service plans, and services. Coordinate with technicians when parts for their job arrive and where the Technician can find it. Alert managers quickly to significant customer issues, serving as a champion of the client. Dispatching and scheduling of service technicians and based on skill set need and geographic locations. Qualifications Knowledge of Excel and Word is required, Service Titan experience strongly preferred. Able to work a Tuesday - Saturday schedule. Perform customer satisfaction calls after each visit. Have a good working knowledge of our products and services being offered. Communicate effectively with associates, superiors, and customers. Possess superior interpersonal skills with our customers. Have strong organizational skills, and ability to prioritize. Efficiently manage time and schedules. Ability to adapt to new AI software. Must be capable of understanding client needs then organize the available techs to location of the customer. Minimum of 3-5 years office/customer service experience (dispatch experience is plus) Able to "think on your feet" to provide customers with needed information for their specific installation or repair. Physical Requirements: sitting prolong periods, standing, bend, type, hear, ability to communicate effectively both verbally and written, typing/data entry. We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, short/long term disability, life insurance, paid time off and holidays. The Oliver Way: To provide the best service in the industry Investment in our people Career path to advancement opportunities Give back to the community. Golden Rule commitment Open door policy to ownership Family-owned business over 50 years We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, short/long term disability, life insurance, paid time off and holidays. ***Salary commensurate with experience***
    $27k-33k yearly est. 16d ago
  • Cataloging and Metadata Services Specialist

    Philadelphia Museum of Art 4.3company rating

    Service advisor job in Philadelphia, PA

    We Are Committed to an Inclusive Workplace At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status. How You Will Contribute As a key member of the Library and Archives team, the Cataloging and Metadata Services Specialist assists with operations across the department. The Specialist is responsible for performing a wide range of tasks and procedures primarily related to: copy cataloging, performing metadata creation and enhancement across Library & Archives systems, physical processing, and shelving. Specifically, you will: Copy-catalog materials in all formats, which includes performing routine metadata creation, record enhancement, holdings updates, and item creation for library materials Assist the Cataloging and Systems Librarian with original cataloging of library materials, as needed. Collaborate with the department on metadata enhancement across the various platforms managed by the Library & Archives. Maintain, adhere, and contribute to documentation of cataloging policies, procedures, workflows, and statistics reporting in coordination with the Cataloging and Systems Librarian. Support the Collection Services Specialist with inventories, circulation duties, interlibrary loan, and processing departmental mail. Receive materials which includes but is not limited to managing check in, processing, labeling, rehousing, claiming and/or withdrawing library materials. Perform physical processing for all library materials which includes but is not limited to taking action on mislabeled, misshelved, miscataloged, uncataloged, and/or damaged materials found in the stacks. Train and inform patrons about Library & Archives services and activities. Assist the Cataloging and Systems Librarian in monitoring trends (e.g. linked data, BIBFRAME, Wikidata, controlled vocabularies) within the cataloging and metadata communities and in collaboration with the department evaluate for incorporation into workflows and documentation. Perform other duties as assigned. Your background and experience include: A Bachelor's degree. Demonstrated ability in maintaining records and data in various information, library, and other content management systems and repositories Demonstrated experience in copy-cataloging procedures or database maintenance guidelines Familiarity with metadata standards such as MARC, AACR2/RDA, LCSH, LC authorities, and LC classification and shelf listing Demonstrates a forward-thinking approach to cataloging and metadata practices with a focus on aiding discovery to collections. Consistent and accurate attention to detail Excellent communication and interpersonal skills Aptitude for technology and a willingness to learn new skills Position and Compensation Details The hourly pay rate for this position is $25.31. This position is full-time, non-exempt and 35 hours per week. This position is part of the AFSCME Local 397 bargaining unit. This position reports to the Cataloging and Systems Librarian. Physical requirements: Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus Able to move items up to 40 pounds Able to utilize step ladders/stools when needed to retrieve and shelve departmental materials Able to work in environment with limited exposure to dust and dirt Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. Institutional Requirements Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums. Adheres to the museum's code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest. Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum's staff, volunteers, and audiences. Maintains confidentiality. Adheres to all museum protocols, procedures, rules, and policies. Application Timeline Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected. What We Offer Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to: Free general admission to the museum for you and your immediate family Discounted guest tickets for admission Discounts on gift memberships Special staff tours and presentations from our curatorial and conservation teams Discounts at the museum restaurant, museum cafés, and museum retail and online stores We offer a comprehensive benefits package for employees* including: Medical, dental, and vision benefits Fully paid short-term disability insurance, long-term disability insurance, and life insurance Health savings or flexible spending account program Retirement savings program with museum match Paid vacation, personal days, sick days, and holidays *Eligibility for certain benefits is based on a variety of factors including the employee's regular schedule and tenure.
    $25.3 hourly Auto-Apply 3d ago
  • Automotive Service Advisor ASM

    Pacifico Auto Group 4.2company rating

    Service advisor job in Philadelphia, PA

    Responsive recruiter Benefits: 401(k) Dental insurance Health insurance Vision insurance 401(k) matching Automotive Service Advisor Pacifico Auto Group - Philadelphia, PA 19153 Full-Time | On-Site Pay: $75,000 - $125,000 per year (based on experience and performance) ABOUT US Pacifico Auto Group is a family-owned dealership celebrating 99 years in business in the Philadelphia metro area. You must be able to handle busy day, your tech skills and communication must ne first rate. We are growing fast and are looking for a top-performing Automotive Service Advisor to join our team. If you are passionate about helping customers, enjoy a fast-paced environment, and are ready to grow your career-this is the place for you. KEY RESPONSIBILITIES Greet and assist customers throughout their service experience Handle 15-20 repair orders per day (customer pay, warranty, internal, used vehicles) Clearly explain service needs, prioritize work, and present pricing options Communicate updates via TruVideo, text, and text-to-pay platforms Coordinate with technicians for timely, high-quality repairs Maintain top 10% CSI scores in the region Accurately document all work in CDK/ADP and Ford SmartLane systems WHAT WE OFFER Competitive pay: $75,000 - $125,000+ per year Health, dental, and vision insurance 401(k) retirement plan with employer match Up to 3 weeks vacation and 5 paid sick days Short-term and long-term disability coverage Supplemental life insurance Employee vehicle purchase discounts Climate-controlled facility with modern tools and tech Ongoing training and advancement opportunities QUALIFICATIONS Valid driver's license (required) 2+ years of service advisor experience (preferred) Experience with CDK/ADP and tablet-based write-up systems a plus Strong customer communication and problem-solving skills Detail-oriented with a team-first attitude Must be organized, reliable, and goal-driven SCHEDULE Full-time Monday to Friday Weekends as needed (rotating) On-site in Philadelphia, PA 19153 ABOUT PACIFICO Pacifico Auto Group is a dealership where high performance is recognized and rewarded. As we approach our 100th year, we continue to grow by investing in great people, technology, and customer-first processes. If you're serious about your career and want to be part of something bigger, apply today. Compensation: $75,000.00 - $125,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $36k-52k yearly est. Auto-Apply 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service advisor job in Dover, DE

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $28k-33k yearly est. 9d ago
  • PT Automotive Customer Service Advisor - 0037

    Tupeloms

    Service advisor job in Philadelphia, PA

    Are you ready to accelerate your automotive career? Turn your strong technical knowledge and customer service skills into real growth opportunity at Premium Velocity Auto/ Jiffy Lube (PVA)! We are now seeking Advanced Automotive Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. This role requires a minimum of 2 years of proven automotive experience, customer service/sales experience are preferred. A valid driver's license is also required. See full below! Job Summary: The Service Specialist/Advanced Specialist for PVA (Jiffy Lube) is a Lube Technician that performs the advanced maintenance services to ensure the safety of our customer's vehicles. The Service Specialist/Advanced Specialist may work in various positions to meet the individual needs of the customer; therefore, they are thoroughly cross trained in-house for all roles. Job Description: Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Work efficiently to service the customers in a timely fashion, prioritizing safety always. Perform automotive maintenance of the engine, transmission, axles, steering and suspension, brakes, electrical, heating/air conditioning, tires, batteries, and spark plugs. Perform preventative maintenance such as oil and filter change, refill fluid levels, inspecting and replacing lights, and replacing wiper blades. Participate in regular on-site and e-learning training, and maintain compliance with Jiffy Lube safety requirements, OSHA, and state regulations. Participate in marketing events and promotions. Keep customer, inventory, and service records and perform inventory stocking. Perform housekeeping/minor building maintenance. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Requirements: Minimum 2 years of automotive service experience. Valid Driver's License. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Able to stand for an extended period of time. Be able to lift over 50 pounds. Be able to bend, stoop, reach, crawl, and climb stairs. Comfort working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: ASE certification preferred. Retail experience preferred. Excellent customer service and communication skills. A teamwork mentality. Ability to perform the responsibilities of the job. Able to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $28k-35k yearly est. 3h ago
  • Automotive Service Advisor - Main Shop

    Burns Honda 4.2company rating

    Service advisor job in Evesham, NJ

    Burns Honda has been a trusted name in South Jersey since 1973. For more than 50 years, customers have turned to us because they know they'll be treated with respect, honesty, and real care. We're South Jersey's #1 Honda store, and our service team plays a major part in keeping that reputation strong. We're looking for an experienced Service Advisor who takes pride in helping customers, communicates clearly, and understands the responsibility that comes with being the face of a service department. This is a place where high expectations are standard, support is strong, and doing things the right way matters. What You'll Do Guide customers through their service visit from the moment they arrive. Greet them with confidence, check them in accurately, review their concerns, and keep them updated throughout the day. Return every call, text, and email promptly. Work with our technicians, track progress, and make sure every customer feels valued, informed, and respected. What You'll Bring Prior service advisor experience Strong customer experience skills Clear communication in person, by phone, and through text and email Consistent and timely follow-up Professional presence in a fast-paced environment Respect for process, accuracy, and accountability Ability to multitask without losing composure Positive attitude and proven work ethic Why Join Burns Honda? Four-day workweek for stronger work-life balance Family-owned and trusted since 1973 South Jersey's #1 Honda store Strong customer loyalty and high traffic Honda-certified service center Leadership that supports growth and development Training and advancement opportunities Competitive pay plan Full benefits Paid time off 401(k) with company match Long-term stability at a dealership that continues to grow If you're experienced, reliable, and committed to treating customers like they matter, you'll thrive here. Burns Honda is a place where your work is valued and your career can grow. We'd like to meet you. Compensation: Earn between $50,000-$150,000 per year. Pay is based on a base hourly rate + a Monthly Bonus based on % of Sales, Customer Satisfaction, and Performance Standards. Benefits Include:Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility. Submit to and successfully complete MVR, background check, and pre-employment drug test
    $40k-53k yearly est. 51d ago
  • Cataloging and Metadata Services Specialist

    Philadelphia Museum of Art 4.3company rating

    Service advisor job in Philadelphia, PA

    Job DescriptionCataloging and Metadata Services Specialist We Are Committed to an Inclusive Workplace At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status. How You Will Contribute As a key member of the Library and Archives team, the Cataloging and Metadata Services Specialist assists with operations across the department. The Specialist is responsible for performing a wide range of tasks and procedures primarily related to: copy cataloging, performing metadata creation and enhancement across Library & Archives systems, physical processing, and shelving. Specifically, you will: Copy-catalog materials in all formats, which includes performing routine metadata creation, record enhancement, holdings updates, and item creation for library materials Assist the Cataloging and Systems Librarian with original cataloging of library materials, as needed. Collaborate with the department on metadata enhancement across the various platforms managed by the Library & Archives. Maintain, adhere, and contribute to documentation of cataloging policies, procedures, workflows, and statistics reporting in coordination with the Cataloging and Systems Librarian. Support the Collection Services Specialist with inventories, circulation duties, interlibrary loan, and processing departmental mail. Receive materials which includes but is not limited to managing check in, processing, labeling, rehousing, claiming and/or withdrawing library materials. Perform physical processing for all library materials which includes but is not limited to taking action on mislabeled, misshelved, miscataloged, uncataloged, and/or damaged materials found in the stacks. Train and inform patrons about Library & Archives services and activities. Assist the Cataloging and Systems Librarian in monitoring trends (e.g. linked data, BIBFRAME, Wikidata, controlled vocabularies) within the cataloging and metadata communities and in collaboration with the department evaluate for incorporation into workflows and documentation. Perform other duties as assigned. Your background and experience include: A Bachelor's degree. Demonstrated ability in maintaining records and data in various information, library, and other content management systems and repositories Demonstrated experience in copy-cataloging procedures or database maintenance guidelines Familiarity with metadata standards such as MARC, AACR2/RDA, LCSH, LC authorities, and LC classification and shelf listing Demonstrates a forward-thinking approach to cataloging and metadata practices with a focus on aiding discovery to collections. Consistent and accurate attention to detail Excellent communication and interpersonal skills Aptitude for technology and a willingness to learn new skills Position and Compensation Details The hourly pay rate for this position is $25.31. This position is full-time, non-exempt and 35 hours per week. This position is part of the AFSCME Local 397 bargaining unit. This position reports to the Cataloging and Systems Librarian. Physical requirements: Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus Able to move items up to 40 pounds Able to utilize step ladders/stools when needed to retrieve and shelve departmental materials Able to work in environment with limited exposure to dust and dirt Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. Institutional Requirements Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums. Adheres to the museum's code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest. Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum's staff, volunteers, and audiences. Maintains confidentiality. Adheres to all museum protocols, procedures, rules, and policies. Application Timeline Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected. What We Offer Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to: Free general admission to the museum for you and your immediate family Discounted guest tickets for admission Discounts on gift memberships Special staff tours and presentations from our curatorial and conservation teams Discounts at the museum restaurant, museum cafés, and museum retail and online stores We offer a comprehensive benefits package for employees* including: Medical, dental, and vision benefits Fully paid short-term disability insurance, long-term disability insurance, and life insurance Health savings or flexible spending account program Retirement savings program with museum match Paid vacation, personal days, sick days, and holidays *Eligibility for certain benefits is based on a variety of factors including the employee's regular schedule and tenure. Powered by JazzHR u5tAPxjMC9
    $25.3 hourly 4d ago

Learn more about service advisor jobs

How much does a service advisor earn in Vineland, NJ?

The average service advisor in Vineland, NJ earns between $38,000 and $131,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.

Average service advisor salary in Vineland, NJ

$71,000

What are the biggest employers of Service Advisors in Vineland, NJ?

The biggest employers of Service Advisors in Vineland, NJ are:
  1. RK Vineland Chevrolet Kia Subaru
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