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  • Head of Customer Success - AI ROI Leader (NA)

    Egain Corporation 4.3company rating

    Service advisor job in Sunnyvale, CA

    A leading AI knowledge management firm is seeking a Head of Customer Success for North America. This role involves nurturing strategic partnerships with C-suite executives to enhance customer engagement and implement AI ROI strategies. The ideal candidate has over 10 years of experience in customer success, understands the complexities of regulated industries, and excels in communication and strategic thinking. The position is based in Sunnyvale, CA, requiring in-office presence and offers significant responsibility in driving client outcomes and satisfaction. This is a key role for shaping AI transformation in customer operations. #J-18808-Ljbffr
    $130k-171k yearly est. 1d ago
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  • Technical Services Representative

    Carlisle Construction Materials

    Service advisor job in San Jose, CA

    The Account Technical Services Representative is responsible for leading and providing technical service and support on polyurethane products and equipment to key accounts within Carlisle Polyurethane Systems. This role requires a considerable amount of travel. Duties And Responsibilities Technical Support & Cross-Functional Coordination Act as a technical support for both site operations and Carlisle R&D regarding product challenges, quality concerns, or design updates. Communicate recommended changes to Account Manager on product design, QC standards, or technical requirements that may impact performance, quality, or production timelines. Develop and implement training, verbally, written and physically in both equipment and application of polyurethane products. Assist leadership with SOPs and product documentation updated Other duties as assigned Equipment, Operations & Quality Control Monitor equipment performance and ensure repairs, maintenance, and spare parts inventory meet Carlisle's standards and required timeframes. Provide support for equipment operations, including troubleshooting equipment issues and ensuring corrective actions. Conduct periodic and random QC inspections to ensure adherence to required quality standards. Document all product or equipment performance issues and support formal Root Cause Analysis (RCA). Required Knowledge/Skills/Abilities Applied experience in polyurethane/polyurea products, equipment, and applications. Knowledge of equipment operations, basic troubleshooting, and maintenance coordination. Proactive problem-solving and ability to make fast, sound decisions in dynamic environments. High attention to detail and accuracy in documentation and reporting. Strong understanding of production processes, quality control, and safety protocols. Demonstrated record of influencing key internal and external stakeholders in the design process. Must be willing to travel up to 75% of the time. Must have a passport with the ability to travel outside the US. High School Diploma or Equivalent
    $46k-80k yearly est. 1d ago
  • US Corporate Tax Leader | Team & Client Mentor

    Escalon Services Inc. 4.1company rating

    Service advisor job in Palo Alto, CA

    A growing fintech company in Palo Alto, CA is seeking a qualified individual for a senior position requiring extensive knowledge of US corporate tax legislation. The ideal candidate will have a master's degree in Accounting or Finance, along with a relevant CPA license. This role includes team management, direct client interaction, and active review of tax deliverables, ensuring compliance and timely submissions. #J-18808-Ljbffr
    $80k-132k yearly est. 5d ago
  • Customer Service Representative

    Bedrosians Tile and Stone 4.1company rating

    Service advisor job in San Jose, CA

    You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience. Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes. As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers. Duties Work cooperatively in team environment Greet and assist customers with selections and follow-through on their orders Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures Answer phone inquiries including over the phone orders Assist with stock checks, pricing, freight quotes and processing orders Process P/O's and receivings for product lines Develop basic understanding of design and color Resolve customer service issues Multitask and prioritize work through effective time management Maintain a neat and organized workspace Work within the framework of the company's defined policies, procedures, goals, and directives. Any other duties required of the position Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to: Gain knowledge of all current and new product lines Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol Comply with all safety policies and protocols Minimum Qualifications High School Degree or equivalent Excellent email and computer skills Positive attitude Excellent and professional phone skills Excellent verbal English communication skills Detail-oriented Self-motivated and proactive'willing to take the extra step! Demonstrate integrity, professionalism, and perseverance Possess a flexible work schedule Ability to lift up to 65 lbs. Prior customer service experience is a plus Bi-lingual in Spanish a plus Company Overview In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base. Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States. Values We value our associates, customers, and vendors. As a result, we will acknowledge exemplary performance, provide developmental and opportunities for growth and foster lasting relationships. Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please complete a quick 3 minute application through our Careers page: *****************************************
    $32k-39k yearly est. 4d ago
  • Customer Success Specialist

    Net2Source (N2S

    Service advisor job in San Jose, CA

    Do you love developing and nurturing great relationships? As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S Location: Remote from Bay Area, SFC, CA Qualifications: Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients. Strong understanding of working with VMS and MSP based accounts. Any experience working with a Hybrid/Offshore delivery model will be a plus. Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side. Strong interpersonal and communication skills. Excellent negotiation and problem-solving abilities. Excellent reputation and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Must be a self driven and highly motivated individual. Proficiency in using applicant tracking systems (ATS) and other relevant software. Key Responsibilities: Be the single point of contact for our Fortune 500 clients Build long-term client partnerships to understand their challenges and provide solution. Maximize market share with a client to make us their trusted staffing supplier. Qualify new job orders and work with the delivery lead for better coverage and support. Present candidates to Hiring Managers and follow up for feedback . Coordinate with Client to schedule candidate interviews and onboarding. Coordinate with recruiting team including screening, orientation, and placement of candidates. Use CRM/ATS (Job Diva) to manage activities. Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads. Additional Requirements: Must be open to travel across the country, especially locally, and support clients from their offices. Availability to work outside regular office hours, if needed. Benefits of working at N2S: Uncapped Commissions 100% Contribution to Health/Dental/Vision
    $39k-67k yearly est. 1d ago
  • UX Writer, iCloud Services

    Apple Inc. 4.8company rating

    Service advisor job in Cupertino, CA

    Apple is where people do the best work of their careers. Work that has an impact on individuals and the world. Work that is challenging and fulfilling. Work that doesn't always feel like work. This role is part of the Product, Design u0026 Marketing team on Apple Services, which includes a range of apps and services spanning productivity, entertainment, cloud, and commerce. Apple's Services Group is seeking a UX Writer to help define and elevate the voice of iCloud, Apple Account, and Family Sharing across Apple's device ecosystem and the web. You are a brilliant problem solver and excellent communicator with a passion for language. You recognize how words shape the user experience not just through meaning, but also their visual impact and emotional resonance. You'll join a team of writers in pursuit of creating expressive, intuitive, and collaborative experiences that set new standards for the industry and connect people in meaningful ways. We are looking for a visionary writer who will play a key role in shaping the voice and clarity of features such as device backup, storage management, collaboration, and Family Sharing. You have the ability to distill complex ideas into clear, human-centered language that elevates the user experience. You're an exceptional communicator, editor, and collaborator, with strong organizational skills and a sharp eye for detail. From brainstorming through launch, you will work closely with the Product, Design, and Marketing teams, as well as Engineering, Legal, and QA, and together redefine the future of Apple's cloud services. Deep curiosity about user behavior and an eagerness to influence product direction through language. Familiarity with cloud and subscriptions services, along with the regulatory and industry landscape. An understanding of industry standards paired with a strong sense of Apple's design and editorial standards. Experience using large language models, and an ability to see how they can be leveraged for UX writing. Passion for Apple, its products, and its customers. 8+ years of professional UX writing experience. Proven ability to create concise, user-focused content across a range of surfaces, including setup and collaboration flows, upgrade moments, and privacy settings. Expertise describing highly technical concepts with clarity and empathy. Strong ability to advocate for users through thoughtful, intuitive language while balancing business and regulatory needs. Ability to adjust style, tone, and urgency to craft contextually appropriate messages. Enthusiasm for an iterative writing process, incorporating feedback from cross-functional teams and senior leadership. Dedication to understand and evolve current writing and style standards. Ability to present and defend writing choices clearly in large forums, including executive reviews. Expertise working with design and product documentation, including wireframes, functional specs, and familiarity with design tools like Sketch. A meticulous attention to detail.
    $115k-159k yearly est. 17d ago
  • Customer Service Representative Sales Associate

    Santa Cruz Appliance Repair

    Service advisor job in Santa Cruz, CA

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Training & development Job Summary Santa Cruz Appliance Repair is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities: Help customers with appliance sales purchase Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Qualifications: Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Able to lift 75 lbs. Benefits/Perks Full time position with benefits Growth and Career Advancement Opportunities Great Working Environment 401(k) matching Health and dental Aflac supplemental insurance Paid holidays and paid sick
    $39k-54k yearly est. 10d ago
  • Service Consultant

    Hyundai Motor America 4.5company rating

    Service advisor job in Fremont, CA

    As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Additional Information At Dosanjh Family Automotive Group, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today! Benefits Medical & Dental Insurance Vision Discount Program 401K Plan Paid time off and vacation Life insurance w/AD&D Feature Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Employee Assistance Program Health Reimbursement Account Discounts on products and services Above average industry pay Technician Specific Benefits Relocation assistance available for qualified candidates State-of-the-art facility with cutting edge technology Shop equipped with the newest technology and equipment Uniforms provided Discounts on products and services Work environment OSHA certified to current Air Quality Standards Highly productive shop Career advancement opportunities, promote from within ASE and state inspection certification reimbursement and all training expenses paid to further your career Paid continued education, on-going manufacturer hands on and web based training Clean and professional work environment Most manufacturer special tools provided Apprenticeship program Competitive wages The Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $33.00 and $45.00 per hour. Responsibilities Perform work specified on the repair order with efficiency and in accordance with dealership. Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment. Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc. Communicate directly with the Service Advisor so that customers are informed if any additional service is needed. Provide an estimate of time needed for additional repairs. Execute repairs under warranty to manufacturer specifications. Qualifications 2+ years of Service Technician experience preferred High school diploma or equivalent, ASE Certification required B level qualifications, including Diagnostic, Electrical and Engine Repair Dexterity, requiring a steady hand, excellent hand-eye coordination Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment Excellent customer service skills and basic computer competencies Positive, friendly attitude, along with an eagerness to improve Enjoy working in a dynamic environment Teammate with ability to collaborate with others effectively Ability to learn new technology, repair and service procedures and specifications Valid driver's license and clean driving record We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment Position: Full Time Salary: $65,000.00 - $95,000.00 Yearly Salary is not negotiable. Zip Code: 94538
    $65k-95k yearly 60d+ ago
  • Service Advisor wanted for Gilroy Buick GMC, CDJR, and Chevrolet Cadillac

    Gilroy Chevrolet Cadillac 4.0company rating

    Service advisor job in Gilroy, CA

    Gilroy Chevrolet Cadillac, Gilroy Chevrolet Cadillac, and Gilroy CDJR is looking for dynamic, energetic, career-minded professionals who are masters of customer service excellence and love working with people in a fast-paced and challenging environment. We are offering an opportunity for a rewarding career with real opportunities for advancement! If you are just looking for another job please do not respond. REQUIREMENTS: Proven record of achieving exceptional Customer Satisfaction Previous customer service experience Highly skilled in multi-tasking and personal organization Above average energy level A desire for a long term career with a growing organization Personal and professional integrity RESPONSIBILITIES: Greet customers promptly in a friendly manner Obtain customer and vehicle information Provide excellent customer service to all customers Clearly document all vehicle symptoms as described by the customer Review all current and future vehicle service needs & recommendations with every customer Establish follow-up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Ensure all services and repairs have been properly authorized and documented within the Bureau of Automotive Repairs regulations and requirements. Explain all completed work and charges to customers We offer: Highly competitive compensation Paid training and development Medical, Vision and Dental Benefits 401(k) with company match Employee appreciation lunches Employee bonus for referrals Employee discounts Excellent culture Opportunities for growth and advancement If you possess all of these characteristics, and you are ready for a career that leads to personal success and financial security, please submit your resume for immediate consideration.
    $80k-119k yearly est. Auto-Apply 60d+ ago
  • Automotive Service Advisor (Experience required)

    United Auto Credit 3.4company rating

    Service advisor job in San Jose, CA

    The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at United Auto Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development. Benefits: Competitive Salary Medical, Dental, Vision 401K Essential Duties & Responsibilities: Maintain Customer Satisfaction Index (CSI) rating as set by service manager. Maintain the prescribed standard for “hours per customer repair order written” Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customer to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data. Test-drive vehicle as necessary. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications. Lift the hood of every vehicle and look underneath for potential additional repair needs. If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible. Notify dispatcher of incoming work. Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval. Establish each customer's method of payment. Obtain approval of credit, if necessary. Obtain customer's signature on repair order; provide customer with a copy. Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner. Handle telephone inquiries regarding work in process and appointments. Compare final invoice with original repair order. Analyze quality control report to ensure that work is completed as requested to reduce comebacks. Deliver vehicle to customer and answer any questions. Maintain follow up program on additional items found in need of repair. Attend meetings as scheduled. Establish and maintain good working relationships with customers to encourage repeat and referral business. Ensure that work areas and customer waiting areas are kept clean. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $43k-53k yearly est. Auto-Apply 60d+ ago
  • Envision Service Consultant/Advisor

    Envision Motors of Milpitas

    Service advisor job in Milpitas, CA

    We are looking for a motivated Service Advisor to join our team! It is the mission of Envision Motors to provide the best retail experience for all our customers, and to provide our employees with the best conditions in which to work in. Our focus on employee experience stems from the realization that the key to any successful business begins with the employee and what drives their ambition. It is our goal to employ the absolute best, most driven, and ethical individuals, who realize that through hard work, one can achieve any goal imaginable. As Envision Motors continues to rapidly grow, we welcome new employees to grow with us. Automotive Assistant Service Advisor - Essential Duties Producing high sales targets. Maintains reporting systems required by general management and the factory. Attends advisor meetings. Monitors the performance of the service and parts departments. Strives for harmony and teamwork within the departments and with all other departments. Understands and ensures compliance with manufacturer warranty and policy procedures. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Fosters professional employee development and coordinates with department managers to determine need for advanced training. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers. Handles customer complaints immediately and according to dealership's guidelines. Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims and communicates warranty information and clarifications to customers. Develops dealership service and parts pricing plans and recommends to dealer or general manager. Works with parts and service managers to find ways to improve the overall profitability of the dealership. Keeps abreast of new equipment and tools available and recommends purchases. Maintains safe work environment. Maintains a professional appearance. Other tasks as assigned. Automotive Service Advisor - Qualifications Experience in the Automotive industry. At least 1 year experience as a Service Advisor at an authorized dealership and not as an Express Advisor. Strong skills in sales. Reynolds and Reynolds knowledge Preferred Able to communicate well with all customers. Must have valid driver's license with a clean record.
    $51k-113k yearly est. Auto-Apply 60d+ ago
  • Post Closing Servicing Specialist - Contract

    Point Digital Finance 4.2company rating

    Service advisor job in Palo Alto, CA

    ***Please note this is a four-month contract*** 100% Onsite in Palo Alto, CA About Point ✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals. ✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we're scaling fast! You have the opportunity to join us at a pivotal stage. ✨ Game-changing Product: We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers. ✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area. ✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. About the role We are seeking a Post Closing Servicing Specialist on a 4-month contract basis (with the possibility of extension depending on business needs). You will be responsible and accountable for all aspects of review, preparation, recording, accuracy timely submission, and maintenance of all Closing Documentation. You will assist in all aspects of internal controls, status, and reporting of all physical and e-recording of all closing documents. In this role, you will work with banks and title companies to resolve issues in recording. You will assist in monitoring the vendors' document recording processes, as well as contribute to internal reporting on the status of the recorded documents. You will also assist in providing Servicing support as needed. This role will report to the Post-Closing Team Lead. Your responsibilities Receive and review physical closing documents. Prepare packets for shipment to custodians. Receive electronic and physical recorded documentation and final title policies. Report issues related to the recording of all closing documents. Regularly liaise with title companies and other vendors involved in the recording process. Work with custodians to resolve any exceptions. Be the first point of contact for document-related inquiries and questions as they arise. Perform other duties as assigned by manager. Cross-train in other functions and assist as needed. About you High School diploma or equivalent. 1+ years of document handling or processing experience, preferably in real estate or banking. Notary Public certification is preferred. Basic skills in Google Docs and Google Sheets or Microsoft Office equivalent are required. Willing and able to work in the office 5 days a week. Knowledge of real estate documents, title insurance, or escrow functions is a plus. Experience communicating with and interacting with title companies, counties, and external counterparties in the real estate recording process. Willing to learn new systems and processes as the team grows and adapts to new tools and techniques Strong attention to detail, prioritization, and organization skills; able to work at a pace that ensures that established deadlines are met. Ability to handle multiple projects in a fast-paced, hyper-growth environment. Ability to work with cross-functional groups throughout all levels within the organization and participate in the problem-solving process. Desire to continuously improve and a positive, "can-do" approach. Solid verbal and written communication skills. Solid interpersonal and customer service skills. Our benefits NA for contract role Compensation at Point will be determined by skills and experience. Point has identified the expected annual hourly range for this role at this level to be: $21.63 - $28.84 At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation. Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.
    $38k-56k yearly est. Auto-Apply 60d+ ago
  • Stevens Creek Chevrolet Service Advisor

    Stevens Creek Elementary Schl 3.4company rating

    Service advisor job in San Jose, CA

    At Stevens Creek Chevrolet, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today! Benefits Medical & Dental Insurance Vision Discount Program 401K Plan + Match Paid time off and vacation Life insurance w/AD&D Feature Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Employee Assistance Program Worldwide Travel Assistance Commuter Benefit Health Reimbursement Account Discounts on products and services Above average industry pay The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.75 and $17.75. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit. Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $17.8-17.8 hourly Auto-Apply 60d+ ago
  • Automotive Service Advisor (Experience required)

    Infiniti of San Jose 4.4company rating

    Service advisor job in San Jose, CA

    The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at United Auto Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development. Benefits: Competitive Salary Medical, Dental, Vision 401K Essential Duties & Responsibilities: Maintain Customer Satisfaction Index (CSI) rating as set by service manager. Maintain the prescribed standard for “hours per customer repair order written” Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customer to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data. Test-drive vehicle as necessary. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications. Lift the hood of every vehicle and look underneath for potential additional repair needs. If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible. Notify dispatcher of incoming work. Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval. Establish each customer's method of payment. Obtain approval of credit, if necessary. Obtain customer's signature on repair order; provide customer with a copy. Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner. Handle telephone inquiries regarding work in process and appointments. Compare final invoice with original repair order. Analyze quality control report to ensure that work is completed as requested to reduce comebacks. Deliver vehicle to customer and answer any questions. Maintain follow up program on additional items found in need of repair. Attend meetings as scheduled. Establish and maintain good working relationships with customers to encourage repeat and referral business. Ensure that work areas and customer waiting areas are kept clean. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $49k-62k yearly est. Auto-Apply 60d+ ago
  • Cisco identify service consultant

    Zentek Infosoft 4.2company rating

    Service advisor job in San Jose, CA

    Zentek Infosoft Inc.- resource professional with Zentek, Inc. Zentek is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at ********************** Hi Partners, My name is Praniti, resource professional with Zentek, Inc. Zentek is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at ********************** It was nice talking to you. Hope we can move forward on this position. Kindly let me know your interest about this position. Below are some key highlights of the position, if this is of interest please let me know. I would be happy to arrange a time to discuss the details and /or to further determine which types of opportunities you may be interested in exploring. Job Title : Cisco identify service consultant Location : San Jose, CA Duration - 6 Months Job Description: Skill sets are: 1: strong expertise and experience in End point security design, build and deployment 2: must to have lead expertise in CISCO identity service engine (ISE) infrastructure and authentication of users accessing corporate network 3: experience in network intrusion protection system ( NIPS) 4: ability to identify security gaps, provide mitigation plan and recommend roadmap for deployment of mitigating solution 5: leadership skills to run the proposals and create global deployment plans ** For Quick response you can call me back on ************** Sincerely, Praniti Pandya Recruitment Consultant - Staffing Zentek Infosoft Inc || 1112 Cedar Valley Drive, Irving, TX 75063 Desk:- ************ Additional Information All your information will be kept confidential according to EEO guidelines.
    $40k-73k yearly est. 60d+ ago
  • Technical Services Consultant

    Tech Firefly 4.0company rating

    Service advisor job in San Jose, CA

    The Technical Services Consultant provides specialized support for our Sales teams by troubleshooting complex deals and incentive contract and program issues related to Ad products. Please note: this is an SME role where "technical" refers to your deep, specialized knowledge of our deal ecosystem, incentive structures, internal sales tooling, and operational processes (not engineering or coding). In this role, you'll collaborate with Sales, Operations, Engineering, and Finance to analyze root causes, recommend strategic solutions, and ensure deals and incentive requests are accurately configured and fully compliant with policy. Must be able to work in office in San Jose, CA Starting Pay: $28/hour on W2 plus benefits Responsibilities Work from a ticketing system to troubleshoot and resolve deal-related issues across incentive programs, contract structures, and ad product configurations. Analyze and interpret complex contracts to ensure alignment with internal policies, system capabilities, and product requirements. Serve as a subject-matter expert on deals and incentive workflows, revenue-impacting processes, and internal tools and systems. Support internal sales tools by investigating workflow breakdowns, identifying usability or configuration gaps, and partnering with technical teams on solutions. Document recurring issues and contribute regularly to process improvements, tool enhancements, and internal knowledge bases. Ensure team SLAs are consistently met or exceeded, and maintain accurate, up-to-date project trackers. Create new training materials related to the deals and incentives ecosystem. Perform other duties as assigned to support critical business objectives. Requirements Bachelor's degree in Business Administration, Economics, Communications, Information Systems (MIS), Operations Management, or a related quantitative field. Exceptional analytical and problem-solving skills with a high degree of rigor and attention to detail; demonstrated ability to break down complex business issues and propose practical, data-backed solutions. Comfort interpreting, analyzing, and applying complex contract terms, deal structures, and business rules/policies in a technical context. Excellent written and verbal communication skills, with proven ability to clearly articulate complex operational and technical issues to both technical and non-technical stakeholders. Strong commitment to good customer service and a seller-first mindset, ensuring empathetic and effective resolution for internal partners. Proven ability to work cross-functionally and manage multiple competing priorities in a fast-paced, high-stakes environment. At least a pre-intermediate proficiency in Google Sheets or Excel. A strong process-oriented mindset and a demonstrated interest in optimizing workflows and driving operational efficiency. Ability to work well independently with minimal supervision. Preferred Requirements Familiarity with CRM or internal sales tools. Experience working with sales operations, revenue operations, ad products, incentives, or contracting. Prior experience working in a corporate setting or in a technical support role. Benefits Subsidized Medical, Dental and Vision Insurance Life Insurance 401k Paid Time Off Employee Assistance Programs
    $28 hourly Auto-Apply 50d ago
  • Automotive Service Dispatcher

    Capitol Hyundai

    Service advisor job in San Jose, CA

    Are you looking for an exciting career with the #1 new car and #1 certified pre-owned Hyundai dealer in Northern California? DGDG's vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, Capitol Hyundai is looking for talented service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. As a Dispatcher, you will be responsible for coordinating and scheduling repair orders, ensuring an efficient workflow between service advisors, technicians, and customers. What you'll be working on: Implement and maintain an effective dispatch system Schedule shop work to facilitate maximum productivity in accordance with dealership policies and the technician skill level required Prioritize and control all comebacks to ensure proper and prompt attention Review hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly Ensure proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation Review job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer Coordinate parts requirements with the Parts Department Schedule maintenance for service department vehicles and equipment Prepare a list of needed service department equipment, supplies, and required repairs, and reviews with the service manager as needed What you need to bring to the table: 1+ year automotive dealership experience required Hyundai experience preferred Ability to quickly acquire in-depth parts knowledge for dealership brand Well-organized, systematic, and detail oriented in carrying out job duties Communicate effectively with technicians and customers Must be results-driven, highly energized, and customer service oriented Possess ability to support a Service team to top-level performance and create a world-class customer experience Computer literate with well-developed information processing skills Valid driver's license and clean driving record, DMV Check required Salary: $22-$30.00/hour *Pay is based on applicable experience and skills. Industry Leading Benefits: Values-driven culture and team built on integrity, caring, performance and efficiency Continuous career development and advancement opportunities Comprehensive benefits package (Medical, Dental, Vision) 401k with company match Employee Assistance Program with free telemedicine and mental health resources Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package More about DGDG: The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We've been named a Bay Area News Group Top Workplace for 15 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience. DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart. “Be happy” is much more than a slogan. It's a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we'd be happy if you joined us! DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy*. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *****************************
    $22-30 hourly Auto-Apply 33d ago
  • Technical Services Representative

    Carlisle Construction Materials

    Service advisor job in Fremont, CA

    The Account Technical Services Representative is responsible for leading and providing technical service and support on polyurethane products and equipment to key accounts within Carlisle Polyurethane Systems. This role requires a considerable amount of travel. Duties And Responsibilities Technical Support & Cross-Functional Coordination Act as a technical support for both site operations and Carlisle R&D regarding product challenges, quality concerns, or design updates. Communicate recommended changes to Account Manager on product design, QC standards, or technical requirements that may impact performance, quality, or production timelines. Develop and implement training, verbally, written and physically in both equipment and application of polyurethane products. Assist leadership with SOPs and product documentation updated Other duties as assigned Equipment, Operations & Quality Control Monitor equipment performance and ensure repairs, maintenance, and spare parts inventory meet Carlisle's standards and required timeframes. Provide support for equipment operations, including troubleshooting equipment issues and ensuring corrective actions. Conduct periodic and random QC inspections to ensure adherence to required quality standards. Document all product or equipment performance issues and support formal Root Cause Analysis (RCA). Required Knowledge/Skills/Abilities Applied experience in polyurethane/polyurea products, equipment, and applications. Knowledge of equipment operations, basic troubleshooting, and maintenance coordination. Proactive problem-solving and ability to make fast, sound decisions in dynamic environments. High attention to detail and accuracy in documentation and reporting. Strong understanding of production processes, quality control, and safety protocols. Demonstrated record of influencing key internal and external stakeholders in the design process. Must be willing to travel up to 75% of the time. Must have a passport with the ability to travel outside the US. High School Diploma or Equivalent
    $46k-79k yearly est. 1d ago
  • Customer Success Specialist

    Net2Source (N2S

    Service advisor job in Fremont, CA

    Do you love developing and nurturing great relationships? As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S Location: Remote from Bay Area, SFC, CA Qualifications: Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients. Strong understanding of working with VMS and MSP based accounts. Any experience working with a Hybrid/Offshore delivery model will be a plus. Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side. Strong interpersonal and communication skills. Excellent negotiation and problem-solving abilities. Excellent reputation and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Must be a self driven and highly motivated individual. Proficiency in using applicant tracking systems (ATS) and other relevant software. Key Responsibilities: Be the single point of contact for our Fortune 500 clients Build long-term client partnerships to understand their challenges and provide solution. Maximize market share with a client to make us their trusted staffing supplier. Qualify new job orders and work with the delivery lead for better coverage and support. Present candidates to Hiring Managers and follow up for feedback . Coordinate with Client to schedule candidate interviews and onboarding. Coordinate with recruiting team including screening, orientation, and placement of candidates. Use CRM/ATS (Job Diva) to manage activities. Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads. Additional Requirements: Must be open to travel across the country, especially locally, and support clients from their offices. Availability to work outside regular office hours, if needed. Benefits of working at N2S: Uncapped Commissions 100% Contribution to Health/Dental/Vision
    $39k-66k yearly est. 1d ago
  • Envision Service Consultant/Advisor

    Envision Motors of Milpitas

    Service advisor job in Milpitas, CA

    Job Description We are looking for a motivated Service Advisor to join our team! It is the mission of Envision Motors to provide the best retail experience for all our customers, and to provide our employees with the best conditions in which to work in. Our focus on employee experience stems from the realization that the key to any successful business begins with the employee and what drives their ambition. It is our goal to employ the absolute best, most driven, and ethical individuals, who realize that through hard work, one can achieve any goal imaginable. As Envision Motors continues to rapidly grow, we welcome new employees to grow with us. Automotive Assistant Service Advisor - Essential Duties Producing high sales targets. Maintains reporting systems required by general management and the factory. Attends advisor meetings. Monitors the performance of the service and parts departments. Strives for harmony and teamwork within the departments and with all other departments. Understands and ensures compliance with manufacturer warranty and policy procedures. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Fosters professional employee development and coordinates with department managers to determine need for advanced training. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers. Handles customer complaints immediately and according to dealership's guidelines. Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims and communicates warranty information and clarifications to customers. Develops dealership service and parts pricing plans and recommends to dealer or general manager. Works with parts and service managers to find ways to improve the overall profitability of the dealership. Keeps abreast of new equipment and tools available and recommends purchases. Maintains safe work environment. Maintains a professional appearance. Other tasks as assigned. Automotive Service Advisor - Qualifications Experience in the Automotive industry. At least 1 year experience as a Service Advisor at an authorized dealership and not as an Express Advisor. Strong skills in sales. Reynolds and Reynolds knowledge Preferred Able to communicate well with all customers. Must have valid driver's license with a clean record.
    $51k-113k yearly est. 29d ago

Learn more about service advisor jobs

How much does a service advisor earn in Watsonville, CA?

The average service advisor in Watsonville, CA earns between $28,000 and $94,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.

Average service advisor salary in Watsonville, CA

$51,000
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