Service advisor jobs in West Des Moines, IA

Job Title: Customer Support Representative II Duration: 10 months contract on W2 (possible extension) Fully Onsite These positions will be on the Customer Support Team in a Technical Support Center. Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within and can monitor for positions through careers page. This position offers a retention bonus after 6, 12, and 24 months of employment. This position offers pay increases based on 6, 12, and 24 months of employment. Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review. PRIMARY RESPONSIBILTIES & DUTIES: The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team: /Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance. This position will not be extended beyond the current end date. To help with recruitment, the managers have agreed to offer a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.* REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: * Skills in interpersonal communications, negotiation, and conflict resolution * Experience with customer service / support * High comfort level and experience with consumer software applications * Strong computer and troubleshooting skills * Ability to work off-shift hours and occasional holidays to support the business * Experience with data management DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Knowledge of agriculture customers * Agriculture operations experience, including Precision Farming experience * Prior work experience in Agriculture or Technology dealer channels * Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline **Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works** Support hours fall between 7am - 6pm CST, Monday - Friday and 8 am - 12 pm CST, Saturday. · Schedule may include occasional holidays and overtime based on the needs of the business. · Candidate must be available to work any 8-hour shift within the 7am-6pm support window. · Candidate will work on-site (Johnston, IA) five days a week · Shifts are subject to change based on volumes. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. · Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.

Jefferson Department: Guest Services Guest Services Representative The Guest Services Representative is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests. In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture. We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun! Essential Functions: The essential functions and responsibilities of this position are: Assist players at the cage Must be able to type, answer phones & record transactions accurately Sign up new players and club members, redeem member points Promote property amenities, participate in special functions & resolve guest complaints Other duties as assigned Schedule: The schedule for this position is classified as full-time This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Job DescriptionDescription: Are you looking for a Career? One where a portion of your above average earning potential is based on you. Gurley Leep is a family-owned company with 22 locations across five states and continues to expand. Smart Honda of Des Moines is looking for a Service Advisor to join our team and help us continue delivering exceptional service. As a Service Advisor at Smart Honda, you will play a crucial role in ensuring a seamless experience for our customers. You will be the primary point of contact for customers visiting our service center, guiding them through the vehicle repair process, and ensuring their needs are met. Your responsibilities will include: Key Responsibilities: Customer Engagement: Greet customers, understand their service requirements, and provide a warm and welcoming experience. Service Recommendations: Consult with customers to assess their vehicle's needs, provide service recommendations, and explain repair options. Estimates and Quotes: Prepare accurate cost estimates for repairs and provide transparent quotes to customers. Scheduling: Schedule service appointments and ensure efficient allocation of resources in the service department. Communication: Keep customers informed about the progress of their vehicle repairs and address any questions or concerns. Quality Assurance: Verify completed work meets our high-quality standards and discuss the repairs with customers upon pickup. Documentation: Maintain accurate service records, including invoices and repair orders. Customer Satisfaction: Ensure customer satisfaction by addressing any issues promptly and professionally. Company Benefits: Highly Competitive Compensation and Benefits (Average service advisor salary in the United States ranges between $38,286 to over $100,000!) Paid Training/Professional Development 5 Day work week with flexible hours Medical, Dental, Vision, and Life Insurance Paid Time Off up to ten days in your first year 401(K) Plan with company match Scholarship Program for your dependents Vacation Savings Plan with company match Team Member Referral Program [SHD123] Requirements: No experience necessary. We will train the right person! A positive outgoing team player who is focused on providing above-industry-standard customer service. The ability to multi-task and be meticulous in a fast-paced work environment. Effective communication & organizational skills. Possess an acceptable driving record with a valid driver's license.

Are you looking for a Career? One where a portion of your above average earning potential is based on you. Gurley Leep is a family-owned company with 22 locations across five states and continues to expand. Smart Honda of Des Moines is looking for a Service Advisor to join our team and help us continue delivering exceptional service. As a Service Advisor at Smart Honda, you will play a crucial role in ensuring a seamless experience for our customers. You will be the primary point of contact for customers visiting our service center, guiding them through the vehicle repair process, and ensuring their needs are met. Your responsibilities will include: Key Responsibilities: Customer Engagement: Greet customers, understand their service requirements, and provide a warm and welcoming experience. Service Recommendations: Consult with customers to assess their vehicle's needs, provide service recommendations, and explain repair options. Estimates and Quotes: Prepare accurate cost estimates for repairs and provide transparent quotes to customers. Scheduling: Schedule service appointments and ensure efficient allocation of resources in the service department. Communication: Keep customers informed about the progress of their vehicle repairs and address any questions or concerns. Quality Assurance: Verify completed work meets our high-quality standards and discuss the repairs with customers upon pickup. Documentation: Maintain accurate service records, including invoices and repair orders. Customer Satisfaction: Ensure customer satisfaction by addressing any issues promptly and professionally. Company Benefits: Highly Competitive Compensation and Benefits (Average service advisor salary in the United States ranges between $38,286 to over $100,000!) Paid Training/Professional Development 5 Day work week with flexible hours Medical, Dental, Vision, and Life Insurance Paid Time Off up to ten days in your first year 401(K) Plan with company match Scholarship Program for your dependents Vacation Savings Plan with company match Team Member Referral Program [SHD123] Requirements No experience necessary. We will train the right person! A positive outgoing team player who is focused on providing above-industry-standard customer service. The ability to multi-task and be meticulous in a fast-paced work environment. Effective communication & organizational skills. Possess an acceptable driving record with a valid driver's license.

About this role: Wells Fargo is seeking an Associate Customer Service Representative in Chief Operating Office - Operations. Find out why we're the #1 financial services company to grow YOUR career. Apply today. wellsfargojobs.com In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual reading, speaking, and listening proficiency in Spanish Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must pass a validated writing assessment Must complete and pass required language assessment Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted This position is not eligible for Visa sponsorship Training Schedule: · Monday-Friday 8:00 am-4:30pm Work Schedule: Monday-Friday 9:30am-6:00pm Your regular work schedule will be based on business need and may include working some holidays Schedule may be eligible for a shift differential under the terms of the shift differential policy Posting Location(s): 800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266 Posting End Date: 14 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Dealership:L0190 Honda of AmesHonda of AmesReady to Elevate Your Career? Stop settling. Start winning. Honda of Ames is looking for a driven, customer-focused Experienced Service Advisor to join our high-performance team. If you thrive in a fast-paced environment, love delivering exceptional service, and want to work for a dealership that values your talent, this is your moment. Why Choose Honda of Ames? We don't just sell cars-we deliver a world-class experience for customers and employees alike. At Honda of Ames, your expertise matters, your voice counts, and your career growth is real. Your Mission: Be the go-to expert for service customers-own the relationship from start to finish. Accurately document concerns and communicate with technicians like a pro. Explain services, costs, and timelines with confidence and clarity. Build trust and loyalty that keeps customers coming back. Crush performance targets and help drive the team forward. What It Takes to Win: Proven Experience: 2+ years as a Service Advisor (automotive industry preferred). Customer Champion: Exceptional communication and organizational skills. Tech-Savvy Edge: Comfortable with service software and basic mechanical knowledge. Problem-Solving Power: Handle challenges with professionalism and composure. Team Spirit: Thrive in a collaborative, high-energy environment. The Rewards: Competitive Pay - Earn what you deserve. Premium Benefits: Medical, dental, vision, and 401(k) with company match. Career Acceleration: Ongoing training and advancement opportunities. A culture that rewards performance and values YOU. Ready to take the wheel on your career? Apply today and join the Honda of Ames family! High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Willis Automotive is a family and locally owned automotive group located in Des Moines, IA. We carry INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Our growing company also includes Collision, Detail, and Reconditioning teams. At Willis Automotive, we adhere to our six core values to maintain a tradition of automotive excellence and service leadership for all of our guests! Willis Automotive Offers: A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances 401k with company match Paid Time Off and 7 paid holidays Employee discounts at all locations Paid training and development on and off-site Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more! Primary Function: The Express Service Advisor is the dealership's first-line of customer relations and express service. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting pre-determined service sales objectives and the thorough and accurate performance of administrative activities. Duties and Responsibilities: Customer Relations Provide the ultimate guest experience through customer service and diagnostic/repair recommendations and estimates. Confirm service appointments via telephone. Respond to minor customer complaints with courtesy, tact and respect Coordinate policy adjustments within the guidelines and budgets under direct supervision Advise management of any situation outside of designated guidelines Service Sales Sell the proper repairs and/or services according to customers' perceived needs and the Road to the Sale Document estimated time and materials using appropriate parts pricing sources and labor pricing guide Administration Document all service and/or repair work accurately using company provided repair order forms; document any updates/changes and verify completion. Communicate any changes with technical staff as needed. Maintain required records, including carryover vehicles, special order parts status, time-keeping requirements, etc. Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. Provide assistance on the Service Drive; greeting guests, moving vehicles, taking vehicles through car wash, etc. Communicates work accomplishments and activities to supervisor on a regular basis. May assist in the dispatch area on a back-up basis. Attends company/department meetings as requested or required. Performs any other related duties as assigned. What we need from you: 1 year experience in a direct customer service role required 1 year experience in an Express Advisor role preferred High school diploma or equivalent required Working knowledge of CDK preferred Working knowledge of Microsoft Office Suite required Intermediate customer service skills required

Willis Automotive is a family and locally owned automotive group located in Des Moines, IA. We carry INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Our growing company also includes Collision, Detail, and Reconditioning teams. At Willis Automotive, we adhere to our six core values to maintain a tradition of automotive excellence and service leadership for all of our guests! Willis Automotive Offers: * A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances * 401k with company match * Paid Time Off and 7 paid holidays * Employee discounts at all locations * Paid training and development on and off-site * Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more! Primary Function: The Express Service Advisor is the dealership's first-line of customer relations and express service. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting pre-determined service sales objectives and the thorough and accurate performance of administrative activities. Duties and Responsibilities: * Customer Relations * Provide the ultimate guest experience through customer service and diagnostic/repair recommendations and estimates. * Confirm service appointments via telephone. * Respond to minor customer complaints with courtesy, tact and respect * Coordinate policy adjustments within the guidelines and budgets under direct supervision * Advise management of any situation outside of designated guidelines * Service Sales * Sell the proper repairs and/or services according to customers' perceived needs and the Road to the Sale * Document estimated time and materials using appropriate parts pricing sources and labor pricing guide * Administration * Document all service and/or repair work accurately using company provided repair order forms; document any updates/changes and verify completion. * Communicate any changes with technical staff as needed. * Maintain required records, including carryover vehicles, special order parts status, time-keeping requirements, etc. * Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. * Provide assistance on the Service Drive; greeting guests, moving vehicles, taking vehicles through car wash, etc. * Communicates work accomplishments and activities to supervisor on a regular basis. * May assist in the dispatch area on a back-up basis. * Attends company/department meetings as requested or required. * Performs any other related duties as assigned. What we need from you: * 1 year experience in a direct customer service role required * 1 year experience in an Express Advisor role preferred * High school diploma or equivalent required * Working knowledge of CDK preferred * Working knowledge of Microsoft Office Suite required * Intermediate customer service skills required

Willis Automotive is a family and locally owned automotive group located in Des Moines, IA. We carry INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Our growing company also includes Collision, Detail, and Reconditioning teams. At Willis Automotive, we adhere to our six core values to maintain a tradition of automotive excellence and service leadership for all of our guests! Willis Automotive Offers: A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances 401k with company match Paid Time Off and 7 paid holidays Employee discounts at all locations Paid training and development on and off-site Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more! Primary Function: The Express Service Advisor is the dealership's first-line of customer relations and express service. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting pre-determined service sales objectives and the thorough and accurate performance of administrative activities. Duties and Responsibilities: Customer Relations Provide the ultimate guest experience through customer service and diagnostic/repair recommendations and estimates. Confirm service appointments via telephone. Respond to minor customer complaints with courtesy, tact and respect Coordinate policy adjustments within the guidelines and budgets under direct supervision Advise management of any situation outside of designated guidelines Service Sales Sell the proper repairs and/or services according to customers' perceived needs and the Road to the Sale Document estimated time and materials using appropriate parts pricing sources and labor pricing guide Administration Document all service and/or repair work accurately using company provided repair order forms; document any updates/changes and verify completion. Communicate any changes with technical staff as needed. Maintain required records, including carryover vehicles, special order parts status, time-keeping requirements, etc. Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. Provide assistance on the Service Drive; greeting guests, moving vehicles, taking vehicles through car wash, etc. Communicates work accomplishments and activities to supervisor on a regular basis. May assist in the dispatch area on a back-up basis. Attends company/department meetings as requested or required. Performs any other related duties as assigned. What we need from you: 1 year experience in a direct customer service role required 1 year experience in an Express Advisor role preferred High school diploma or equivalent required Working knowledge of CDK preferred Working knowledge of Microsoft Office Suite required Intermediate customer service skills required

Job Description The Automotive Service Advisor plays a vital role in delivering exceptional customer service by consulting with customers, recommending services, and documenting their concerns, requests, and services on the repair order accurately. This role involves setting and managing customer expectations, scheduling services, and ensuring maximum efficiency, productivity, and revenue. Service Advisors are key to customer satisfaction, ensuring that all work is completed to the customer's satisfaction and in compliance with service standards. Key Responsibilities: Utilize service history, factory maintenance guides, and internal checklists to recommend additional services and repairs Provide customers with a complete and accurate written cost estimate Communicate realistic promise times to customers and set proper expectations Obtain customer signatures on repair orders and ensure proper documentation Adhere to warranty policies and procedures Accurately document customer concerns, requests, causes, and corrections on repair orders Communicate with team leaders about incoming work and ensure efficient workflow Review inspection reports from technicians and manage technician time efficiently Monitor repair progress throughout the day, keeping customers informed of any changes to estimates, costs, or time requirements Obtain proper authorization before performing any additional repairs Explain completed work and all charges to customers clearly and effectively Support the Service Department by managing schedules and ordering necessary parts Collaborate with vendors, suppliers, and the Parts Department to ensure timely parts availability Maintain a clean, safe, and organized work environment Maintain a professional appearance and treat all colleagues with respect Comply with all relevant federal, state, and local regulations Provide excellent written and oral communication to ensure smooth service delivery Licenses and Certifications: Valid Driver's License (Required) Job Requirements: High school diploma or equivalent education Two (2) or more years of customer service experience; experience as a service advisor or service writer preferred Knowledge of: Automotive service, maintenance, and repairs MS Office products Basic mathematics Skills and Abilities: Excellent customer service and sales skills Strong ability to communicate effectively, both orally and in writing Honesty, transparency, and strong ethical standards Conflict resolution and problem-solving capabilities Strong leadership, interpersonal, and organizational skills Willingness to participate in in-house training programs Good driving record Physical Requirements: Ability to lift up to 75 lbs Regularly required to talk and hear Frequently required to stand, walk, and sit Occasionally required to bend, stoop, reach, crawl, and climb May be exposed to loud noise, vibration, exhaust fumes, and other conditions typical in a service repair environment We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer. Our culture is built around putting customer care first. Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction. Our mission is simple: the customer's needs are our mission-every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart. If you're passionate about helping others, solving problems under pressure, and being part of a team that leads with care and delivers with purpose-we'd love to have you on board. The organization is committed to providing reasonable accommodations to qualified individuals with disabilities to support the performance of essential job functions. Accommodation requests will be reviewed and considered on an individual basis in accordance with applicable laws.

Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Free food & snacks Health insurance Training & development Wellness resources We're seeking a dynamic Guest Sales and Service Consultant to join our team at Massage Heights. In this role, you will be the first point of contact for our guests, providing exceptional customer service while also driving membership sales and promoting our wellness programs. If you're passionate about health and wellness, have strong communication skills, and enjoy a sales-focused environment, this is the perfect opportunity for you! Benefits/Perks Professional and Safe Environment Paid Training Employee Discounts Competitive pay with commission and bonuses ! Complimentary Monthly Massages or Facials Schedule / Expected Work Hours: 48-hour shifts Full time 40 hour a week Responsibilities Educate guests confidently and effectively about services and products. Achieve monthly sales targets. Provide exceptional service by listening, communicating, and responding to guests needs. Excellent phone etiquette with an upbeat tone and strong articulation. Promote the therapeutic benefits of regular massage therapy and skin therapy. Develop and maintain positive relationships with members of the team and guests. Qualifications Exceptional guest service and communication abilities. Previous experience in sales, retail, or guest services is required. Proficient with basic computer software and quick to learn new systems. Fast learner with a positive and energetic demeanor. Strong critical thinking skills, especially in resolving customer conflicts. Passionate about interacting with people and consistently delivering outstanding service. Thrives in collaborative team settings. Company Overview Our brand purpose is to Elevate the Lives of the People we Touch. At Massage Heights, we believe in the healing power of touch. We believe the work of massage therapists and estheticians truly does change the world one fantastic body at a time. Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests wellness goals through providing therapeutic and healing services. Company Values Loyal Authentic Passionate Diligent Take the Next Step - Elevate Your Career

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

**A Day in the Life:** on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm The hourly rate for this opportunity is $22/hr **What You'll Do:** + Ensure vendors are performing requested repairs at agreed upon pricing + Reviewing a wide range of vehicle repair requests + Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM + Handle repair disputes with national account vendors + Validating parts pricing and labor times + Guarantee vehicle repairs adhere to company policies and address safety concerns + Efficiently drive down vendor cycle time to minimize out of service days + Handle phone calls related to vehicles experiencing extensive down time + Adhere to goal setting metrics for all job functions + Review vehicle repairs + Handle phone calls, emails, and chats + Working behind a desk + Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid **What We're Looking For:** + Highschool Diploma or GED + 3 years of previous vehicle maintenance experience + Minimum of 4 ASE certifications related to job scope + Ability to work remote + Fleet experience preferred + Automotive vehicle repair background + Ability to multitask + Negotiation + Computer literate + Customer service + Experience with labor guides ***Ability to work REMOTE - Required to be near Phoenix office*** **What You'll Get:** + Remote Work + Up to 40% off the base rate of any standard Hertz rental including Friends and Family + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Service Advisor - 4 Day Work Week! | Pleasant Hill & Des MoinesAbout Smith Automotive Join our growing, forward-thinking auto repair shop with locations in Pleasant Hill and Des Moines! We're not a dealership or chain store-we're a local business that values our team and creates a positive workplace where you can build a long-term career. Why You'll Love Working Here ? 4-Day Work Week - Monday through Thursday, every weekend is a 3-day weekend! ? Competitive Pay - Based on experience and certifications ? Comprehensive Benefits Package Health insurance Life insurance Retirement plan Paid holidays Earned vacation time ? Professional Development - ASE and additional training paid by the company ? Quality Tools & Resources - Modern shop management systems and everything you need to excel ? Growth Opportunity - Join us during an exciting expansion phase What You'll Do As our Service Advisor, you'll be the vital connection between customers and our technical team. Your day will include: Customer Communication - Answer phones, schedule appointments, and greet walk-in customers Service Management - Check in vehicles, review repair orders, and provide status updates throughout the day Sales & Estimates - Prepare and present quotes to customers Payment Processing - Handle checkout, process payments (cash, check, credit card), and manage payment arrangements Follow-Up - Make customer retention calls and ensure outstanding service Administrative Support - Use shop management software, order parts, process warranty claims, and maintain organized records What We're Looking For Required: Previous automotive service advisor experience Valid driver's license and clean driving record High school diploma or equivalent Strong computer skills and ability to learn shop management software (Tek Metric experience a plus) Excellent communication skills - both phone and in-person Ability to multitask effectively in a fast-paced environment Strong organizational skills and attention to detail Professional appearance and demeanor Ability to work a flexible 40-hour week (Monday-Thursday) Cash handling experience Preferred: ASE certifications Personal Qualities We Value: Enthusiastic, friendly attitude Genuine desire to help people Ability to handle high-stress situations professionally Team player who can also work independently Problem-solver with strong decision-making skills Ready to Join Our Team? If you're tired of the dealership grind and want a workplace where you're valued and can truly make a difference, we want to hear from you! To Apply: Submit your resume or detailed work history today. Smith Automotive is committed to ethical business practices and providing outstanding customer service. We're looking for team members who share these values and want to grow with us.

Job Description Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Job Responsibilities Greet service department customers promptly and courteously-attitude is everything! Listen to customers and clearly translate repair needs to techs Upsell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Benefits Offered Medical Dental Vision 401(k) with Matching Basic Life Insurance Accident & Critical Illness Insurance Paid Training Employee Purchase Program About Us If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community. We offer an excellent benefit package, and a great working environment. If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, simply apply and click "submit". Apply Today!

About this role: Wells Fargo is seeking an Associate Customer Service Representative in Chief Operating Office - Operations. Find out why we're the #1 financial services company to grow YOUR career. Apply today. wellsfargojobs.com In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted This position is not eligible for Visa sponsorship Posting Location(s): 800 S Jordan Creek Pkwy, WEST DES MOINES, IA 50266 Training Schedule: West Des Moines, IA ·Starting February 2, 2026, for 5 weeks Monday-Friday 8:00 am-4:30pm CST Work Schedule: West Des Moines, IA Monday-Friday 9:30am-6:00pm Your regular work schedule will be based on business need and may include working some holidays Schedule may be eligible for a shift differential under the terms of the shift differential policy Posting End Date: 9 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Our client is looking for a Service Writer, the primary purpose of this position is to provide support to the Shop Supervisor and shop staff and act as a liaison between customers and the shop. This person must be able to communicate respectfully and professionally with customers, vendors and employees. This person must be able to communicate with customers to determine their service needs, document customer repair requests and coordinate with the Shop Supervisor and shop mechanics and staff to ensure timely and accurately documented work completion. This position reports to the Shop Supervisor but may receive work instructions for specific assignments from a lead mechanic or technician and will need to be documented and prioritized accordingly. This position impacts the profitability of the Company by ensuring that opened work orders are accurately entered, parts are ordered in a timely manner and technicians are assigned accordingly to ensure efficient operations. Duties and Task This position demonstrates that THE CUSTOMER IS THE FIRST PRIORITY and that every employee is here to fully support that priority with quality work, service and on time job completion second to none. Employee must always maintain a professional attitude with customers and other employees. Answer all incoming calls for requests for services. Listen thoroughly to customers' complaints and concerns. If service calls are requested, dispatch available technician. Adjust technician's schedules as necessary to accommodate incoming calls for roadside services. Document all service requests, vehicle and/or equipment issues, in addition to any other customer concerns accurately, utilizing shop software. When estimates are requested, obtain parts pricing, determine estimated labor time utilizing Motor Truck Labor Guide or internal history of similarly completed repairs and efficiently respond to customer within 24-48 hours. Schedule appointments and create new service order, listing customer stated equipment drop off dates and times, making sure to always ask customer how soon repairs need to be completed for scheduling purposes. For repairs that carry over into multiple days, make daily contact with customers, updating them on the status of their repairs, utilizing either email or phone. As technicians are completing customer requested repairs and additional issues are found, always create a new action item in the service order with details that can be relayed to the customer. Contact customers to inform them of our findings and ask if they would like us to fix the issue or address it at a later date. If it is a DOT out-of-service violation, this needs to be communicated to the customer, as these issues should be addressed and repaired for the safety of our customer and fellow road travelers. If customer declines additional repairs, mark action item as declined accordingly and the reasons for the decline. If customer complaint requires troubleshooting or more complex diagnostics, ask the customer to provide as many details as possible for any repairs that were made to the unit in the last 6 months and document these notes accordingly in the service order. Utilize priority pricing for shop labor on all units that are brought in and repaired on the same day. Schedule and assign technicians to service orders. Utilize shop white board to document open service orders, planned schedule for the technicians for the day and any other notes that you feel would be valuable for the shop staff to be aware of for the day to ensure smoother, more efficient operations. On every completed repair, follow up post-service within 24-48 hours with customers and verify that the repairs were completed to their satisfaction. Follow Company procedure for picture intake. Will be responsible for taking and uploading pictures of units that are brought into the shop for repairs as well as taking and uploading pictures of completed repairs. If additional issues are discovered, also taking and uploading pictures and distributing to customer of the additional issues found. Order parts for all service orders utilizing vendors in the area. Add ordered parts to open service orders. Receive parts in open service orders as they are received, and turn in all vendor invoices to accounting, stamped with service order number written or circled. Return unused parts that were ordered specifically for a service order to the corresponding vendor and ensure credit is received. Enter credit into shop software and turn in all vendor credits to accounting, stamped with service order number written or circled. Manage inventory and complete inventory counts per company policy at specified intervals. Responsible for managing direct labor hours and monitoring for efficiency and correct clock in and clock out times for technicians and adjusting any errors. Employee will not be a supervisor to the technicians, but will work alongside them to ensure that the repairs they are completing are completed as efficiently as possible. Employee must be flexible and able to work under pressure as weather conditions, etc. can effect daily workflow and technician schedules may have to be adjusted multiple times throughout the day to accommodate work-ins/priority repairs. Process payments for completed customer repairs if accounting is unavailable or if other situations arise. Ensure proper documentation is filled out if customers pay via credit card protecting the company from common industry chargebacks. Request reviews from all customers post-repair that have provided positive feedback, forwarding company drafted emails and or/texts and notify Shop Supervisor or a member of management of all new reviews posted so that company can respond in a timely manner. Informs all customers waiting on site for repairs of the break room and amenities and ensures no customers are walking around in the shop area for the safety of the customers and the liability of the company other than to communicate issues, complete an initial assessment of issues and repairs on their equipment, and to verify completed repairs. Assists with the receipt, distribution, and storage of job and inventory parts, job materials and equipment. Assists with cleaning, stocking, and organizing parts storage area(s) as directed. Provides suggestions for improvement of shop operation, including efficiency, cost reduction or method upgrades to provide better, more profitable, or timelier service. Assists with the training of new staff on both shop and towing software, as assigned by answering questions and showing by example. Assists with general cleanup of work area or shop as assigned, and as time allows. Responsible for the safety of self and occassional customers in the work area. Follows all Company policies, including safety policies, as written. Ensures that all jobs that are towed into the shop for repairs by have charges added to the service order so that customer billing includes both the tow and the repair. Supports the Towing Supervisor and as needed, creates service orders for towing quotes and calls. Performs any other duty or assignment as requested from time to time by the Shop Supervisor, Towing Supervisor or Management. Qualifications Requires valid current Iowa driver's license. 1 year of employment in diesel or automotive environment, including scheduling. Employee must have the ability to consistently present him/herself and the company to the public in a clean, courteous, and professional manner. Employee must work professionally and be respectful of all other employees of this company. All employment is contingent on passing a pre-employment drug test. Employee understands employer requires all employees to submit to random drug/alcohol testing if they are randomly selected throughout the year, at no cost to the employee. Requires problem-solving skills. Basic math, language and logic skills. Ability to communicate and work positively and professionally in English as the majority of customers communicate in this language. Must be able to work well under pressure. Must be able to be flexible with schedules and routines and understand that jobs, tasks, etc. that may be scheduled and planned can change at any given time. #ZR

GreenState Credit Union Bilingual Member Service Representative US-IA-Des Moines Type: Regular Full-Time # of Openings: 1 GreenState Credit Union The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day. Complete daily work including balancing and reconciliation of drawer offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand . Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Qualifications JOB REQUIREMENTS: Interpersonal skills to represent the Credit Union in a positive way. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good telephone manners and techniques. Ability to work with minimal direction and exercise sound judgment. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships as a cohesive team. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Reporting Relationship Reports to the Vice President/Branch Managers as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID PI4fa010202b30-26***********7

Position Title:Building Security Services Specialist IIIJob Group:Professional & ScientificRequired Minimum Qualifications:High school diploma or equivalent and 5 years of related experience.Special Required QualificationsDrivers LicensePreferred Qualifications:Certified Facilities or Security Credential (Such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or a related facilities management or access control certification.) Experience configuring and maintaining complex electronic key management systems in a large institutional or multi-building environment. Formal training or experience managing multi-phase projects, budgets, and vendors. Knowledge of building construction and security standards. Experience collaborating with various stakeholders, such as: campus units, contractors, and vendors.Job Description: The Iowa State University Department of Public Safety is seeking a highly skilled Building Security Services Specialist III to support and enhance campus security and facility access systems. This position requires advanced computer and business process skills, expert knowledge of keying and hardware systems, and strong project management abilities. The successful candidate will play a critical role in ensuring campus safety by overseeing keying projects, reviewing security-related construction elements, and collaborating with campus partners to maintain compliance with university policies and federal security standards. Key Duties and Responsibilities Master the use of multiple software platforms, including Simple K (key management), FAMIS/TMA (work order management), Lucernex (project management), and TRAKA (electronic key cabinet management). Receive, integrate, and document customer requests accurately for accountability and audit purposes. Demonstrate advanced proficiency in Microsoft Office Suite to support project planning, tracking, and reporting. Apply moderate knowledge of building construction, particularly elements related to building security. Oversee components of capital projects, small projects, and self-initiated repairs; lead facility rekeying efforts. Serve as project manager for assigned work-scoping, bidding, procuring supplies, and formalizing work to be completed. Partner with campus units to review project specifications, remodel plans, and security modifications for compliance and best practices. Evaluate, audit, and implement process or hardware changes using critical analysis aligned with university standards. Maintain accurate records for keying systems, hardware components, access levels, and expenditures. Manage security-sensitive tasks, including access to federally controlled spaces with national security implications. Provide expert knowledge of hardware, keys, and acceptable usage types to guide decision-making. Engage professionally with customers, contractors, vendors, and internal stakeholders to resolve project and keying issues. Mitigate and resolve high-impact issues exceeding $100,000 in scope, acting as a first-line managerial contact. Interpret ISU policies to determine appropriate actions for complex security and operational scenarios. About the Department The Department of Public Safety at Iowa State University is dedicated to providing a safe, secure, and welcoming environment for the entire campus community. The department works collaboratively with students, faculty, staff, and external partners to deliver comprehensive safety and security services that support the university's mission of teaching, research, and outreach. Joining this team means being part of a trusted group of professionals committed to proactive problem-solving, operational excellence, and safeguarding the university's people, property, and resources. In addition to Iowa State University's standard background check, candidates are required to successfully complete additional background checks, thorough reference checks, and pre-employment health evaluation(s) in accordance with the Department of Public Safety's hiring practices. Example of Duties • Coordinates, configures, operates, and maintains physical and electronic security systems. • Assists with developing customer rates and managing budget. • Oversees and coordinates with staff on access and maintenance for security systems. • Collaborates with vendors and contractors for security support. • Assists in developing policies and procedures related to building access, surveillance, and security. Level Guidelines • Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU's mission and department or work unit goals • Applies senior-level professional knowledge and expertise to work requiring greater latitude • Solves moderately complex problems and regularly exercises judgment to determine appropriate action • Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices • Responds to complicated inquiries, provides training, and provides direction to lower-level staff • May provide supervision for one to two other staff (i.e., leads a small work team) • May lead projects for which well-defined practices and procedures may not exist • Provides guidance to students Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. Appointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full time Pay Grade:PS808Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email ********************** or call ************ or Toll Free: **************. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program Original Posting Date:December 4, 2025Posting Close Date:December 18, 2025Job Requisition Number:R18215