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Service advisor jobs in Wichita Falls, TX

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Service Advisor
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  • Service Advisor

    Nissan of Wichitafalls

    Service advisor job in Wichita Falls, TX

    Nissan of Wichita Falls is looking for Service Advisors! Advance your career and start making some REAL money!!! Dealership experience highly preferred! Service Advisor Positions Open! Tired of your pay plan being changed? Tired of Management & systems that do not support you? Are you a top performer and consistently deliver the best numbers in your service department? We understand what Top Performers need to thrive. We are looking for talented service advisors to join our team of All Stars! We have a fun and unique system that produces extraordinary results. Do you have the horsepower to join our team of All Stars? Ready to be both challenged and rewarded? Then apply and bring your results to a dealership that will REWARD them! Dealership experience highly preferred! Nissan of Wichita Falls has an opportunity for highly driven, self-managing Service Advisors to join our professional and high tech group. Advisor responsibilities include but not limited to: * Greeting customers promptly * Obtaining customer and vehicle information * Clearly reporting all vehicle symptoms as described by the customer * Determining and recommending needed maintenance base on age, mileage and history of vehicle * Prepare a complete and accurate estimate of cost for labor and parts * Establish follow up time * Monitor the progress of each vehicle throughout the day, and updating customers frequently * Verifying that the final invoice reconciles with the work performed on the repair order * Explaining all completed work and charges to customers Job Requirements * Be a top performer * Have a winning attitude * A desire for a long term career with a growing organization * REYNOLDS computer experience a PLUS! * Be ready to show us your results! Dealership experience highly preferred! Benefits/Perks: * Medical, dental, life, and short-term disability Available * 401K * Vacation Paid Time based on years of service * Automobile Service discounts * Opportunities for advancement!! Job Type: Full-time Salary: $40,000.00 to $60,000.00 /year
    $40k-60k yearly 60d+ ago
  • Customer Service Advisor

    The Wichita Falls 4.0company rating

    Service advisor job in Wichita Falls, TX

    Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Wichita Falls Ford . We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Benefits Paid Time Off Health, Dental, and Vision Insurance 401k (direct deposit) Paid Holidays Growth opportunities Paid training Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Having 1+ year of experience in the automotive industry Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $27k-32k yearly est. Auto-Apply 60d+ ago
  • Automotive Service Advisor

    Grubbs Mazda of Wichita Falls

    Service advisor job in Wichita Falls, TX

    Job Description About Us Grubbs Automotive is a family-first, relationship-driven dealership dedicated to our employees, customers, and community. We offer a supportive team environment with ongoing training, skills development, and career growth opportunities - so you can build a rewarding career in automotive service and sales while making a real impact every day. Why Join Grubbs: Competitive pay based on experience & certifications Weekly Pay Paid Time Off (PTO) Medical Insurance Dental Insurance Vision Insurance Life/AD&D Insurance Short-term Disability Insurance Long-term Disability Insurance 401(k) with Company Match Pet Insurance As an Automotive Service Advisor, you will be the first point of contact for customers requiring automotive maintenance or repairs. You will listen to customers' concerns, understand vehicle issues, and coordinate service appointments. Your goal is to ensure exceptional customer service by providing accurate estimates, recommending necessary repairs, and maintaining clear communication throughout the service process. Key Responsibilities: Customer Interaction: Greet customers and conduct initial inspections of vehicles to understand issues. Listen carefully to customer concerns and document them accurately. Provide explanations and recommendations regarding repairs and maintenance. Service Coordination: Schedule service appointments and ensure efficient use of workshop resources. Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity. Follow up with customers during and after service to ensure satisfaction. Estimation and Quoting: Prepare accurate cost estimates for labor and parts based on technician assessments and service manuals. Explain estimates to customers, addressing any questions or concerns they may have. Documentation and Administrative Tasks: Create and maintain detailed service records and documentation. Process invoices and payments accurately. Manage warranty claims and paperwork as required. Technical Knowledge and Support: Stay updated on automotive technology and service trends. Provide basic technical advice to customers when appropriate. Customer Education: Educate customers on maintenance and care requirements to prolong vehicle lifespan. Recommend preventive maintenance based on vehicle history and manufacturer guidelines. Required Skills and Qualifications: Proven experience as an Automotive Service Advisor or similar role in the automotive industry. Strong customer service and communication skills. Excellent organizational and multitasking abilities. Proficiency in automotive systems and diagnostics. Knowledge of vehicle maintenance and repair processes. Ability to work well under pressure and resolve conflicts effectively. Preferred Qualifications: Familiarity with automotive service software and tools. Sales experience or ability to upsell services and products. Working Conditions: Typically works in a dealership or automotive repair shop environment. May require occasional lifting of heavy objects and prolonged standing. Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. #zr
    $43k-56k yearly est. 1d ago
  • Automotive Service Advisor

    Grubbs Family of Dealerships

    Service advisor job in Wichita Falls, TX

    Job Details Experienced Grubbs GMC Cadillac of Wichita Falls - Wichita Falls, TX Full Time High School Automotive As an Automotive Service Advisor, you will be the first point of contact for customers requiring automotive maintenance or repairs. You will listen to customers' concerns, understand vehicle issues, and coordinate service appointments. Your goal is to ensure exceptional customer service by providing accurate estimates, recommending necessary repairs, and maintaining clear communication throughout the service process. Preferred experience with GMC/Cadillac. Key Responsibilities: Customer Interaction: Greet customers and conduct initial inspections of vehicles to understand issues. Listen carefully to customer concerns and document them accurately. Provide explanations and recommendations regarding repairs and maintenance. Service Coordination: Schedule service appointments and ensure efficient use of workshop resources. Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity. Follow up with customers during and after service to ensure satisfaction. Estimation and Quoting: Prepare accurate cost estimates for labor and parts based on technician assessments. Explain estimates to customers, addressing any questions or concerns they may have. Documentation and Administrative Tasks: Create and maintain detailed service records and documentation. Process invoices and payments accurately. Manage warranty claims and paperwork as required. Technical Knowledge and Support: Stay updated on automotive technology and service trends. Provide basic technical advice to customers when appropriate. Customer Education: Educate customers on maintenance and care requirements to prolong vehicle lifespan. Recommend preventive maintenance based on vehicle history and manufacturer guidelines. Required Skills and Qualifications: Proven experience as an Automotive Service Advisor or similar role in the automotive industry. Strong customer service and communication skills. Excellent organizational and multitasking abilities. Proficiency in automotive systems and diagnostics. Knowledge of vehicle maintenance and repair processes. Ability to work well under pressure and resolve conflicts effectively. Valid Texas drivers license and clean driving record. Preferred Qualifications: Familiarity with automotive service software and tools. Sales experience or ability to upsell services and products. Working Conditions: Typically works in a dealership or automotive repair shop environment. May require occasional lifting of heavy objects and prolonged standing. Benefits: Weekly Pay Paid Time Off (PTO) Medical Insurance Dental Insurance Vision Insurance Life/AD&D Insurance Short-term Disability Insurance Long-term Disability Insurance 401(k) with Company Match Pet Insurance Grubbs GMC/Cadillac maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
    $43k-56k yearly est. 60d+ ago
  • Service Advisor

    Ted Moore Auto Group

    Service advisor job in Lawton, OK

    Our Dealership is growing and we are seeking a full time, motivated, Service Advisor to enhance our Service team! Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have a desire to Succeed? Then our Company is the right fit for you! About Us: Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference. Benefits We Offer: Some work schedule flexibility available Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered Paid vacations 401K plan with match Free Parking Service Advisor Duties Include but are not limited to: Greeting customers and scheduling service appointments Cataloging customers concerns and comments Writing service orders and descriptions of problems and repairs Translating customers' repair problems into standard repair terminology Explaining repairs to customers Test-driving vehicles to confirm service repairs Estimating the cost and time needed for repairs Handling customer complaints Bilingual a plus
    $32k-56k yearly est. Auto-Apply 60d+ ago
  • Service Advisor

    Lawton Kia

    Service advisor job in Lawton, OK

    Our Dealership is growing and we are seeking a full time, motivated, Service Advisor to enhance our Service team! Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have a desire to Succeed? Then our Company is the right fit for you! About Us: Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference. Benefits We Offer: Some work schedule flexibility available Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered Paid vacations 401K plan with match Free Parking Service Advisor Duties Include but are not limited to: Greeting customers and scheduling service appointments Cataloging customers concerns and comments Writing service orders and descriptions of problems and repairs Translating customers' repair problems into standard repair terminology Explaining repairs to customers Test-driving vehicles to confirm service repairs Estimating the cost and time needed for repairs Handling customer complaints Bilingual a plus
    $32k-56k yearly est. Auto-Apply 53d ago
  • Service Advisor

    Southwest GMC

    Service advisor job in Lawton, OK

    Service Advisor Location: Lawton, OK, 73505 Job Description: We are seeking a Service Advisor to join our team in Lawton, OK. The Service Advisor will be responsible for providing excellent customer service to clients who bring their vehicles in for maintenance or repairs. The ideal candidate will have strong communication skills, be detail-oriented, and have a passion for helping customers with their automotive needs. Responsibilities: Greet customers and assist them with scheduling service appointments Listen to customers' concerns and accurately document their vehicle issues Provide cost estimates and timelines for repairs Communicate with technicians to ensure timely completion of work Update customers on the status of their vehicles and any additional repairs needed Handle customer inquiries and complaints in a professional manner Requirements: Previous experience in a customer service role, preferably in the automotive industry Strong communication and interpersonal skills Ability to multitask and prioritize in a fast-paced environment Knowledge of automotive systems and repairs Proficiency with computer software and systems
    $32k-56k yearly est. 60d+ ago
  • Shared People Services Specialist

    Elara Caring

    Service advisor job in Vernon, TX

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. **:** **Shared People Services Specialist** At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as Shared People Services Specialist. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers. To continue to be an industry pioneer delivering unparalleled care, we need a Shared Services Specialist with commitment and compassion. Are you one of them? If so, apply today! **Why Join the Elara Caring mission?** + Work in a collaborative environment. + Be rewarded with a unique opportunity to make a difference + Competitive compensation package + Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost + Opportunities for advancement + Comprehensive insurance plans for medical, dental, and vision benefits + 401(K) with employer match + Paid time off, paid holidays, family, and pet bereavement + Pet insurance **As Shared People Services Specialist you'll contribute to our success in the following ways:** + Responds to employment verifications. + Creates/maintains employee files ensuring compliance with State/Federal regulations and Elara's document retention guidelines. + Ensures all onboarding forms are completed, timely and filed within the Employee files. + Manages I9 end to end process (hires and re-verification), ensuring compliance. + Manages renewable process for licenses, motor vehicles, etc. ensuring renewals are complete prior to expiration. + Responds to Tier 1 inquiries, providing excellent customer service to Elara's team members. + Conducts testing of process and technology based on defined scripts. + Performs routine audits, data collection and updates. + Builds/maintains Service Now Knowledge base articles/Live Agent and Chat scripts. Continually solicits feedback from the HR community and users to refine as needed. + Provides support to Shared Services Projects, maintaining project artifacts. + Performs other duties/projects as assigned. **What is Required?** + High School Diploma/GED is required. + Associate's Degree is preferred. + 1+ year experience in Human Resources. + Bilingual English/Spanish preferred + Proficiency in Microsoft Office Suite + Experience with Workday and Service Now is preferred. + Prior experience within home health, hospice or behavioral health environment is preferred. You will report to Shared People Services Team Lead. _This is not a comprehensive list of all job_ responsibilities _; a full_ __ _will be provided._ _We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families._ _Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law._ _Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9._ _At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location._ _This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided._ _If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to_ _********************._
    $31k-50k yearly est. 4d ago
  • Automotive Tire and Service Advisor - Lawton, OK

    The Goodyear Tire & Rubber Company 4.5company rating

    Service advisor job in Lawton, OK

    Let's Connect APPLY TODAY To Schedule Your On Site Interview!Text Goodyear to 66866 to connect with a recruiter! Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader! General Description: As an Automotive Tire & Service Advisor, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests, while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team environment. The Automotive Tire & Service Advisor is responsible for providing an outstanding service experience by making meaningful connections with new and returning guests. We encourage you to allow us to invest in your success as you invest in ours; apply today! Responsibilities will include, but will not be limited to: Drive sales and profitability for the store location by selling tires and recommended automotive services by communicating benefits and product features appropriately Build guest relationships and ensure guest satisfaction through understanding their needs Communicate all advertising and promotion of products and services Take responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking out Contribute to promotional merchandising and special events Effectively communicate all warranties, promotions, and advertisements to guests Utilize tools provided to make recommendations to guests based on manufacturing guidelines Assist Service Manager in communicating information about guest vehicles, as needed Maintain a clean and safe work and guest area Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting. Basic Qualifications: Previous Automotive Guest Service experience Valid driver's license Must be at least 18 years of age No relocation is being offered for this position Candidates must be legally authorized to work in the U. S. without company sponsorship now or in the future Preferred Qualifications: High School Diploma or GED Previous tire sales experience Previous automotive service sales experience Position Criteria: Strong work ethic; independently motivated to produce results with limited influence from others Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork Ability to review, analyze, and interpret information, identify problems, and make decisions Ability to read, understand, and follow procedures and guidelines Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays Commitment to following established safety policies and procedures Application Process Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device. If you pass, you'll receive an invitation to schedule a phone or in-person interview. Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.
    $32k-38k yearly est. Auto-Apply 30d ago
  • Online Accounts CSR

    FSNB, National Association 4.1company rating

    Service advisor job in Lawton, OK

    Job DescriptionHours: Monday - Friday, 8:30 AM to 5:00 PM Job responsibilities: Work all Online Account applications in Gro, Xperience, and Excel independently. Effectively communicate with customers as needed about online account applications. Work various reports and perform account/CIF maintenance as needed. Assist the Internet Banking department with customer calls and other daily duties as needed. Assist the Call Center with answering customer calls as needed. Other duties will be assigned on an as needed basis. Minimum Requirements: Working knowledge of Excel is critical. Confidentiality is essential. Must be able to multi-task and work independently. Must have excellent phone skills. Must be a self-starter.
    $26k-31k yearly est. 18d ago
  • Customer Service Representative - State Farm Agent Team Member

    Mike Morris-State Farm Agent

    Service advisor job in Wichita Falls, TX

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly Pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency License reimbursement Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $26k-34k yearly est. 10d ago
  • Customer Service Representative - State Farm Agent Team Member

    Tracey Denson-State Farm Agent

    Service advisor job in Wichita Falls, TX

    Job DescriptionBenefits: Simple IRA Life insurance Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Tracey Denson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $26k-34k yearly est. 19d ago
  • Customer Service Reps

    Domino's Franchise

    Service advisor job in Wichita Falls, TX

    We are a family friendly company who is locally owned and operated. We would enjoy showing you how to get started in the pizza business! Job Description We are seeking enthusiastic and customer-oriented Customer Service Representatives to join our team in Wichita Falls, United States. As a Customer Service Rep, you will be the face of our company, providing exceptional service and support to our valued customers. Greet customers warmly and professionally, ensuring a positive first impression Answer incoming phone calls and respond to customer inquiries promptly and efficiently Process customer orders and transactions accurately using our point-of-sale system Provide product information and assist customers in making informed decisions Handle customer complaints and concerns with empathy and professionalism Maintain a clean and organized work environment Collaborate with team members to ensure smooth operations and customer satisfaction Stay updated on company policies, promotions, and product knowledge Perform additional tasks as assigned by management Qualifications Excellent customer service skills with a friendly and positive attitude Strong verbal and written communication abilities Proficiency in operating cash registers and basic computer skills Ability to multitask and work efficiently in a fast-paced environment Problem-solving skills to address customer concerns effectively Flexibility to work various shifts, including evenings and weekends High school diploma or equivalent (preferred but not required) Previous customer service experience is a plus, but not mandatory Team-oriented mindset with a willingness to support colleagues Attention to detail and strong organizational skills Additional Information At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino's store owners, 90% of which started as delivery drivers and pizza makers in our stores!
    $26k-34k yearly est. 60d+ ago
  • Customer Service Representative - Lawton, OK

    Kedia Corporation

    Service advisor job in Lawton, OK

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $24k-32k yearly est. 60d+ ago
  • Customer Service Rep

    Carsonvalleyhealth

    Service advisor job in Lawton, OK

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $24k-32k yearly est. 1h ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Service advisor job in Lawton, OK

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $24k-31k yearly est. 1h ago
  • Customer Service Advisor

    Wichita Falls Ford 4.0company rating

    Service advisor job in Wichita Falls, TX

    Job Description Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Wichita Falls Ford . We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Benefits Paid Time Off Health, Dental, and Vision Insurance 401k (direct deposit) Paid Holidays Growth opportunities Paid training Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Having 1+ year of experience in the automotive industry Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $27k-32k yearly est. 31d ago
  • Service Advisor

    Southwest GMC

    Service advisor job in Lawton, OK

    Service Advisor Location: Lawton, OK, 73505 Skills: Service Advisor We are seeking a highly motivated and experienced Service Advisor to join our team in Lawton, OK. The Service Advisor will be responsible for providing exceptional customer service and support to our clients. The ideal candidate will have a strong background in automotive service and repair, excellent communication skills, and a passion for delivering outstanding customer service. Responsibilities: Greet customers and provide them with information on available services Assist customers in scheduling service appointments Provide accurate estimates for service and repair work Communicate with customers throughout the service process, providing updates and recommendations as needed Ensure that all service work is completed on time and to the highest quality standards Handle customer complaints and concerns in a professional and timely manner Maintain accurate records of all service work performed Work closely with service technicians to ensure that all work is completed efficiently and effectively Requirements: High school diploma or equivalent Previous experience as a Service Advisor in an automotive service environment Excellent communication and customer service skills Strong organizational and time management skills Ability to work in a fast-paced environment Proficient in Microsoft Office and other computer applications Valid driver's license
    $32k-56k yearly est. 60d+ ago
  • CSR (full-time)

    FSNB, National Association 4.1company rating

    Service advisor job in Lawton, OK

    Job DescriptionDepartment: Call Center Reports to: Call Center Management Hours: Many shifts available FSNB is a full-service, family-owned bank that has been in operation for 75 years. Look no further! Begin building a successful career at FSNB! We are currently seeking friendly, outgoing, and adaptable individuals to join our team as entry-level Customer Service Reps in our Customer Service department, who view every contact as an opportunity to make it a positive customer experience. FSNB provides paid training and offers career growth opportunities such as team leaders and supervisors. All qualifications can be acquired through on the job training, with no prior finance or accounting experience necessary. What is in it for you: Opportunity for pay increases in as soon as 30 days Paid training Paid vacation and personal leave 401k Plan Flexible scheduling with two days off a week Growth/Career opportunities Equal Opportunity Employer Health and dental insurance available Employee Assistance Program available Discounts at the YMCA, AT&T, Verizon, Dell and more Free and discounted bank services, if you bank with us while employed Main requirements: Prior call center experience preferred Meet acceptable standards for attendance and punctuality Meet acceptable standards based on performance metrics Provide excellent customer service by answering and handling all calls in a courteous and professional manner Complete proper paperwork or data entries, accurately and efficiently Filing and other basic office duties Complete additional duties as assigned
    $26k-31k yearly est. 5d ago
  • Customer Service Rep(06403) -2615 NW Cache Rd

    Domino's Franchise

    Service advisor job in Lawton, OK

    Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional InformationPHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $24k-32k yearly est. 59d ago

Learn more about service advisor jobs

How much does a service advisor earn in Wichita Falls, TX?

The average service advisor in Wichita Falls, TX earns between $30,000 and $87,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.

Average service advisor salary in Wichita Falls, TX

$51,000

What are the biggest employers of Service Advisors in Wichita Falls, TX?

The biggest employers of Service Advisors in Wichita Falls, TX are:
  1. Nissan
  2. Nissan of Wichitafalls
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