Service advisor jobs in Wichita Falls, TX - 105 jobs
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Service Advisor
Customer Service Representative
Automotive Service Advisor
Customer Service Advisor
Service Writer
Customer Service Associate
Service Advisor - HOLT Truck Centers
Holt Truck Centers of Texas LLC
Service advisor job in Wichita Falls, TX
Job Description
This position is responsible for assisting the customer in regard to truck & trailer service repairs.
Essential Functions:
Acts as the first point of contact by greeting and consulting with the customer on service needs
Opens work orders and assigns job repair to a service technician
Communicates customer repair requests to technicians
Organizes and sells quotes to the customer
Handles repair order charges, warranty validations, submissions, and follow-ups
Communicates with the customer during all stages of repair service
Completes all necessary paperwork to complete a repair work order for closing and final billing
Assists in handling customer complaints and concerns
Identifies comebacks and resolves the issue to the customer's satisfaction
Treats customers fairly and demonstrates our commitment to superior customer service
Accepts hours call service to meet customer needs
Communicates job progress to supervisor and customer as needed
Projects professionalism with both internal and external customers, including personal appearance
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Requires regular and punctual employee attendance
Performs other duties as assigned
Knowledge, Skills, and Abilities:
Knowledge of heavy-duty On-Highway truck operation
General knowledge of mechanical/technical terminology
Knowledge and proficiency with current computer software, related hardware, and common dealership computer systems
Must have an outgoing, friendly personality, superior communication, and exceptional customer skills in customer service
Excellent time management and organizational skills
Ability to negotiate customer complaints to a satisfactory resolution
Ability to work independently and as part of a team
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to establish and maintain effective working relationships
Education and Experience:
High school diploma or equivalent required; additional continued education such as specialized/technical training or some college courses preferred
More than two years of work-related experience in a service department is required. Five or more years of experience preferred
CDL - Class A or B preferred
Physical Requirements:
A significant amount of time spent sitting
Constant movement and use of hands, this position requires good manual dexterity
Communication with customers and constant communication with co-workers
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to inspect work visually
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Lifts and moves materials and equipment up to 50 lbs.
Work Environment:
Regularly works indoors around moving mechanical parts
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Requires wearing common protective or safety equipment
Exposure to high noise levels
Works in extremely bright or inadequate lighting
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
Exposure to minor burns, cuts, bites, or stings
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#LI-WB1
#NAVISTAR
#IBCBUS
#INTERNATIONALTRUCKS
#HEAVYTRUCKS
$38k-67k yearly est. 7d ago
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Twf: Service Advisor
Autoinc
Service advisor job in Wichita Falls, TX
Communicate with and assist customers with their vehicle needs and perform duties assigned to ensure the service on vehicles are completed efficiently and professionally.
Essential Functions
Greet customers in a timely, friendly and professional manner
Obtain current customer and vehicle data, make changes in dealership system as needed
Interview customers to determine the nature of customers concerns and needs
Perform vehicle walk-around with customer looking for additional sales opportunities
Thoroughly complete repair orders
Communicate with customers by phone to schedule appointments and relay vehicle status updates
Inspect repaired vehicles prior to delivery
Maintain Customer Satisfaction Index standards
Maintain individual performance standards
Keep work area clean and organized
Pre-Hire Requirements
Valid TX DL and acceptable driving record, acceptable background review and negative drug screen
Education and Experience Required
High school diploma or the equivalent
Basic math, reading and writing skills
Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form
Must be able to deal with problems involving several concrete variables in or from standardized situations
Strong mental aptitude
Strong verbal communication skills
Strong personal initiative
Ability to operate a standard transmission vehicle
Ability to use a computer and 10 key calculator
General Knowledge of vehicle mechanical operations
Ability to operate hand and power tools safely
Physical Requirements:
Frequent standing, walking, bending/stooping/squatting, grasping/gripping, writing/typing, driving/operating equipment and vision (beyond arms length), sitting, hearing, speaking
Occasionally climb stairs/ladders, lying down, push/pull, reach above shoulders, and lift/carry 1-75lbs.
Working Conditions
The employee will work indoors and outdoors in an auto shop environment.
Will be frequently rotating equipment, vehicles, elevators, lifts, tow-lines, etc.
Will be exposed to fumes, chemicals, solvents, caustics, etc.
Will be exposed to extreme temperatures.
While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.
$38k-67k yearly est. 16d ago
Customer Service Advisor
The Wichita Falls 4.0
Service advisor job in Wichita Falls, TX
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Wichita Falls Ford . We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
Paid Time Off
Health, Dental, and Vision Insurance
401k (direct deposit)
Paid Holidays
Growth opportunities
Paid training
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Having 1+ year of experience in the automotive industry
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$27k-32k yearly est. Auto-Apply 60d+ ago
Automotive Service Advisor
Grubbs Mazda of Wichita Falls
Service advisor job in Wichita Falls, TX
Job Description
About Us
Grubbs Automotive is a family-first, relationship-driven dealership dedicated to our employees, customers, and community. We offer a supportive team environment with ongoing training, skills development, and career growth opportunities - so you can build a rewarding career in automotive service and sales while making a real impact every day.
Why Join Grubbs:
Competitive pay based on experience & certifications
Weekly Pay
Paid Time Off (PTO)
Medical Insurance
Dental Insurance
Vision Insurance
Life/AD&D Insurance
Short-term Disability Insurance
Long-term Disability Insurance
401(k) with Company Match
Pet Insurance
As an Automotive ServiceAdvisor, you will be the first point of contact for customers requiring automotive maintenance or repairs. You will listen to customers' concerns, understand vehicle issues, and coordinate service appointments. Your goal is to ensure exceptional customer service by providing accurate estimates, recommending necessary repairs, and maintaining clear communication throughout the service process.
Key Responsibilities:
Customer Interaction:
Greet customers and conduct initial inspections of vehicles to understand issues.
Listen carefully to customer concerns and document them accurately.
Provide explanations and recommendations regarding repairs and maintenance.
Service Coordination:
Schedule service appointments and ensure efficient use of workshop resources.
Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity.
Follow up with customers during and after service to ensure satisfaction.
Estimation and Quoting:
Prepare accurate cost estimates for labor and parts based on technician assessments and service manuals.
Explain estimates to customers, addressing any questions or concerns they may have.
Documentation and Administrative Tasks:
Create and maintain detailed service records and documentation.
Process invoices and payments accurately.
Manage warranty claims and paperwork as required.
Technical Knowledge and Support:
Stay updated on automotive technology and service trends.
Provide basic technical advice to customers when appropriate.
Customer Education:
Educate customers on maintenance and care requirements to prolong vehicle lifespan.
Recommend preventive maintenance based on vehicle history and manufacturer guidelines.
Required Skills and Qualifications:
Proven experience as an Automotive ServiceAdvisor or similar role in the automotive industry.
Strong customer service and communication skills.
Excellent organizational and multitasking abilities.
Proficiency in automotive systems and diagnostics.
Knowledge of vehicle maintenance and repair processes.
Ability to work well under pressure and resolve conflicts effectively.
Preferred Qualifications:
Familiarity with automotive service software and tools.
Sales experience or ability to upsell services and products.
Working Conditions:
Typically works in a dealership or automotive repair shop environment.
May require occasional lifting of heavy objects and prolonged standing.
Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
#zr
$43k-56k yearly est. 17d ago
Service Advisor
Ted Moore Auto Group
Service advisor job in Lawton, OK
Our Dealership is growing and we are seeking a full time, motivated, ServiceAdvisor to enhance our Service team!
Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have a desire to Succeed? Then our Company is the right fit for you!
About Us:
Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.
Benefits We Offer:
Some work schedule flexibility available
Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered
Paid vacations
401K plan with match
Free Parking
ServiceAdvisor Duties Include but are not limited to:
Greeting customers and scheduling service appointments
Cataloging customers concerns and comments
Writing service orders and descriptions of problems and repairs
Translating customers' repair problems into standard repair terminology
Explaining repairs to customers
Test-driving vehicles to confirm service repairs
Estimating the cost and time needed for repairs
Handling customer complaints
Bilingual a plus
$32k-56k yearly est. Auto-Apply 60d+ ago
Service Advisor
Lawton Kia
Service advisor job in Lawton, OK
Our Dealership is growing and we are seeking a full time, motivated, ServiceAdvisor to enhance our Service team!
Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have a desire to Succeed? Then our Company is the right fit for you!
About Us:
Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.
Benefits We Offer:
Some work schedule flexibility available
Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered
Paid vacations
401K plan with match
Free Parking
ServiceAdvisor Duties Include but are not limited to:
Greeting customers and scheduling service appointments
Cataloging customers concerns and comments
Writing service orders and descriptions of problems and repairs
Translating customers' repair problems into standard repair terminology
Explaining repairs to customers
Test-driving vehicles to confirm service repairs
Estimating the cost and time needed for repairs
Handling customer complaints
Bilingual a plus
$32k-56k yearly est. Auto-Apply 60d+ ago
Service Advisor
Southwest GMC
Service advisor job in Lawton, OK
ServiceAdvisor Location: Lawton, OK, 73505 Skills: ServiceAdvisor
We are seeking a highly motivated and experienced ServiceAdvisor to join our team in Lawton, OK. The ServiceAdvisor will be responsible for providing exceptional customer service and support to our clients. The ideal candidate will have a strong background in automotive service and repair, excellent communication skills, and a passion for delivering outstanding customer service.
Responsibilities:
Greet customers and provide them with information on available services
Assist customers in scheduling service appointments
Provide accurate estimates for service and repair work
Communicate with customers throughout the service process, providing updates and recommendations as needed
Ensure that all service work is completed on time and to the highest quality standards
Handle customer complaints and concerns in a professional and timely manner
Maintain accurate records of all service work performed
Work closely with service technicians to ensure that all work is completed efficiently and effectively
Requirements:
High school diploma or equivalent
Previous experience as a ServiceAdvisor in an automotive service environment
Excellent communication and customer service skills
Strong organizational and time management skills
Ability to work in a fast-paced environment
Proficient in Microsoft Office and other computer applications
Valid driver's license
$32k-56k yearly est. 60d+ ago
Customer Service/Data entry
Partnered Staffing
Service advisor job in Wichita Falls, TX
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
Job Duties:
•Under supervision, you will be responsible for working in a call center to assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner
•Conducting research
•You will spends approximately 90% of the scheduled time on the phone according to business need
Job Requirements:
•High School Diploma or GED
•6 months customer service experience or 6 months office experience
•Data entry and/or typing experience
•Social, verbal and written communication skills
•Analytical and organizational skills and independent decision making skills
•Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks
Preferred Job Requirements:
•9 months of experience in a customer service/call center environment
•Knowledge of medical terminology and anatomy
•Validated ability to learn quickly and adapt to change
Additional Information
Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.
We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com.
$24k-32k yearly est. 21h ago
Automotive Tire and Service Advisor - Lawton, OK
The Goodyear Tire & Rubber Company 4.5
Service advisor job in Lawton, OK
**Let's Connect APPLY TODAY To Schedule Your On Site Interview!** **** Walk in interviews Tuesdays 9-1**** **Shift: Must be able to work retail hours including some holidays and weekends** **Starting Pay: 18.00-22.22 + Commission & ongoing training to promote your career growth**
**base pay offered may vary depending on factors such as job-related knowledge, skills, experience, and market location.**
**Selected candidates may be eligible for a number of benefits, including medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sickness and vacation time, as well as tire discounts**
Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!
**General Description:**
As an Automotive Tire & ServiceAdvisor, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests, while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team environment. The Automotive Tire & ServiceAdvisor is responsible for providing an outstanding service experience by making meaningful connections with new and returning guests. We encourage you to allow us to invest in your success as you invest in ours; apply today!
**Responsibilities will include, but will not be limited to:**
+ Drive sales and profitability for the store location by selling tires and recommended automotive services by communicating benefits and product features appropriately
+ Build guest relationships and ensure guest satisfaction through understanding their needs
+ Communicate all advertising and promotion of products and services
+ Take responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking out
+ Contribute to promotional merchandising and special events
+ Effectively communicate all warranties, promotions, and advertisements to guests
+ Utilize tools provided to make recommendations to guests based on manufacturing guidelines
+ Assist Service Manager in communicating information about guest vehicles, as needed
+ Maintain a clean and safe work and guest area
+ Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.
**Basic Qualifications:**
+ Previous Automotive Guest Service experience
+ Valid driver's license
+ Must be at least 18 years of age
+ No relocation is being offered for this position
+ Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
**Preferred Qualifications:**
+ High School Diploma or GED
+ Previous tire sales experience
+ Previous automotive service sales experience
**Position Criteria:**
+ Strong work ethic; independently motivated to produce results with limited influence from others
+ Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
+ Ability to review, analyze, and interpret information, identify problems, and make decisions
+ Ability to read, understand, and follow procedures and guidelines
+ Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
+ Commitment to following established safety policies and procedures
**Application Process**
+ Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.
+ If you pass, you'll receive an invitation to schedule a phone or in-person interview.
+ Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.
GOODYEAR IS AN EQUAL OPPORTUNITY EMPLOYER
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Click here for more information about Equal Opportunity laws and here for related information.
See Goodyear's EEO & Affirmative Action Policy Affirmation here.
$32k-38k yearly est. 60d+ ago
CSR (full-time)
FSNB 4.1
Service advisor job in Lawton, OK
Department: Call Center Reports to: Call Center Management Hours: Many shifts available
FSNB is a full-service, family-owned bank that has been in operation for 75 years.
Look no further! Begin building a successful career at FSNB! We are currently seeking friendly, outgoing, and adaptable individuals to join our team as entry-level Customer Service Reps in our Customer Service department, who view every contact as an opportunity to make it a positive customer experience.
FSNB provides paid training and offers career growth opportunities such as team leaders and supervisors. All qualifications can be acquired through on the job training, with no prior finance or accounting experience necessary.
What is in it for you:
Opportunity for pay increases in as soon as 30 days
Paid training
Paid vacation and personal leave
401k Plan
Flexible scheduling with two days off a week
Growth/Career opportunities
Equal Opportunity Employer
Health and dental insurance available
Employee Assistance Program available
Discounts at the YMCA, AT&T, Verizon, Dell and more
Free and discounted bank services, if you bank with us while employed
Main requirements:
Prior call center experience preferred
Meet acceptable standards for attendance and punctuality
Meet acceptable standards based on performance metrics
Provide excellent customer service by answering and handling all calls in a courteous and professional manner
Complete proper paperwork or data entries, accurately and efficiently
Filing and other basic office duties
Complete additional duties as assigned
$26k-31k yearly est. Auto-Apply 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Mike Morris-State Farm Agent
Service advisor job in Wichita Falls, TX
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Simple IRA
Hourly Pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
License reimbursement
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$26k-34k yearly est. 26d ago
Service Writer/Receptionist
United Ag & Turf
Service advisor job in Frederick, OK
Requirements
Preferred Education, Experience and Requirements
Basic knowledge of accounting practices
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent experience
$26k-42k yearly est. 8d ago
Customer Service Representative - Lawton, OK
Kedia Corporation
Service advisor job in Lawton, OK
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$24k-32k yearly est. 21h ago
Customer Service Rep(06402) - 1116 W. Gore Blvd
Domino's Franchise
Service advisor job in Lawton, OK
Job DescriptionABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job Duties For All Store Team Members
· Operate all equipment.
· Stock ingredients from delivery area to storage, work area, walk-in cooler.
· Prepare product.
· Receive and process telephone orders.
· Take inventory and complete associated paperwork.
· Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
· Ability to comprehend and give correct written instructions.
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
· Must be able to make correct monetary change.
· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
· Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO
· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
· Sudden changes in temperature in work area and while outside.
· Fumes from food odors.
· Exposure to cornmeal dust.
· Cramped quarters including walk-in cooler.
· Hot surfaces/tools from oven up to 500 degrees or higher.
· Sharp edges and moving mechanical parts.
SENSING
· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
· Depth perception.
· Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional InformationPHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
· Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
· To move trays which are placed on dollies.
· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
· Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station.
· Toe room is present, but workers are unable to flex their knees while standing at this station.
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
· Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
· Reaching is performed continuously; up, down and forward.
· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
· Eye-hand coordination is essential. Use of hands is continuous during the day.
· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
$24k-32k yearly est. 3d ago
Customer Service Rep
Carsonvalleyhealth
Service advisor job in Lawton, OK
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$24k-32k yearly est. 3h ago
Customer Service Rep
TCH Group, LLC 2.9
Service advisor job in Lawton, OK
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$24k-31k yearly est. 3h ago
Customer Service Representative
Oklahoma State Government
Service advisor job in Lawton, OK
Job Posting Title
Customer Service Representative
Agency
452 MENTAL HEALTH AND SUBSTANCE ABUSE SERV.
Supervisory Organization
JTCMHC - Medical Records
Job Posting End Date
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Job Description
About the Position: This position primary role is the answer the main phone line to the facility. The position is responsible for greeting customers and providing them with requested information or assistance concerning services provided by the facility or direct the request to those that can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles.
About us: Jim Taliaferro Community Mental Health Center in Lawton, OK is a community-based center with a primary focus on mental health and substance abuse treatment. The inpatient and outpatient services they provide include special groups and programs for adolescents, persons with co-occurring mental health and substance abuse disorders, seniors and older adults, women, men, and criminal justice groups.
Job Type/Salary:
Full-time
Annual Salary is $28,000.00 / $13.46 hourly.
Primary Working Hours are Monday - Friday 8 am - 5 pm
FLSA Status: Non-Exempt
Minimum Qualifications and Experience:
Requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.
Special Requirements:
Applicants must be willing and able to fulfill any job-related travel normally associated with this position and as such have a valid driver's license
Benefit Highlights:
ODMHSAS is proud to provide a comprehensive benefits package designed to support our employees and their dependents. Our benefits include:
Generous state paid benefit allowance to help cover insurance premiums
A wide choice of health insurance plans with no pre-existing condition exclusions or limitations
Flexible spending accounts for health care expenses or dependent care
Employee assistance programs and health and fitness programs
11 paid holidays
15 days of vacation and 15 days of sick leave the first year
Retirement Savings Plan with a generous match
Longevity Bonus for years of service
Student Loan repayment options
Training opportunities for CEU requirements
Drug and Alcohol Pre-employment and Pre-placement Testing: Upon a conditional offer of employment, applicants for safety sensitive positions shall be required to submit to urinalysis to test for drugs. Appointment to a safety sensitive position shall be contingent upon a negative drug test result.
THIS AGENCY REQUIRES COVERAGE 24 HOURS, 7 DAYS PER WEEK. WORK HOURS AND LOCATION MAY VARY DEPENDING ON BUSINESS NECESSITY. EMPLOYEES MAY BE REQUIRED TO WORK WEEKENDS AND OVERTIME.
Reasonable accommodation to individuals with disabilities may be provided upon request.
An Equal Opportunity Employer.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:
Agency Contact
$28k yearly Auto-Apply 44d ago
Customer Service Representative
State of Oklahoma
Service advisor job in Comanche, OK
Job Posting Title Customer Service Representative Agency 452 MENTAL HEALTH AND SUBSTANCE ABUSE SERV. Supervisory Organization JTCMHC - Medical Records Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Job Description
About the Position: This position primary role is the answer the main phone line to the facility. The position is responsible for greeting customers and providing them with requested information or assistance concerning services provided by the facility or direct the request to those that can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles.
About us: Jim Taliaferro Community Mental Health Center in Lawton, OK is a community-based center with a primary focus on mental health and substance abuse treatment. The inpatient and outpatient services they provide include special groups and programs for adolescents, persons with co-occurring mental health and substance abuse disorders, seniors and older adults, women, men, and criminal justice groups.
Job Type/Salary:
* Full-time
* Annual Salary is $28,000.00 / $13.46 hourly.
* Primary Working Hours are Monday - Friday 8 am - 5 pm
* FLSA Status: Non-Exempt
Minimum Qualifications and Experience:
* Requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.
Special Requirements:
* Applicants must be willing and able to fulfill any job-related travel normally associated with this position and as such have a valid driver's license
Benefit Highlights:
ODMHSAS is proud to provide a comprehensive benefits package designed to support our employees and their dependents. Our benefits include:
* Generous state paid benefit allowance to help cover insurance premiums
* A wide choice of health insurance plans with no pre-existing condition exclusions or limitations
* Flexible spending accounts for health care expenses or dependent care
* Employee assistance programs and health and fitness programs
* 11 paid holidays
* 15 days of vacation and 15 days of sick leave the first year
* Retirement Savings Plan with a generous match
* Longevity Bonus for years of service
* Student Loan repayment options
* Training opportunities for CEU requirements
Drug and Alcohol Pre-employment and Pre-placement Testing: Upon a conditional offer of employment, applicants for safety sensitive positions shall be required to submit to urinalysis to test for drugs. Appointment to a safety sensitive position shall be contingent upon a negative drug test result.
THIS AGENCY REQUIRES COVERAGE 24 HOURS, 7 DAYS PER WEEK. WORK HOURS AND LOCATION MAY VARY DEPENDING ON BUSINESS NECESSITY. EMPLOYEES MAY BE REQUIRED TO WORK WEEKENDS AND OVERTIME.
Reasonable accommodation to individuals with disabilities may be provided upon request.
An Equal Opportunity Employer.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:
Agency Contact
$28k yearly Auto-Apply 46d ago
Service Advisor
Southwest GMC
Service advisor job in Lawton, OK
ServiceAdvisor Location: Lawton, OK, 73505 Job Description:
We are seeking a ServiceAdvisor to join our team in Lawton, OK. The ServiceAdvisor will be responsible for providing excellent customer service to clients who bring their vehicles in for maintenance or repairs. The ideal candidate will have strong communication skills, be detail-oriented, and have a passion for helping customers with their automotive needs.
Responsibilities:
Greet customers and assist them with scheduling service appointments
Listen to customers' concerns and accurately document their vehicle issues
Provide cost estimates and timelines for repairs
Communicate with technicians to ensure timely completion of work
Update customers on the status of their vehicles and any additional repairs needed
Handle customer inquiries and complaints in a professional manner
Requirements:
Previous experience in a customer service role, preferably in the automotive industry
Strong communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Knowledge of automotive systems and repairs
Proficiency with computer software and systems
$32k-56k yearly est. 60d+ ago
CSR (full-time)
FSNB, National Association 4.1
Service advisor job in Lawton, OK
Job DescriptionDepartment: Call Center Reports to: Call Center Management Hours: Many shifts available
FSNB is a full-service, family-owned bank that has been in operation for 75 years.
Look no further! Begin building a successful career at FSNB! We are currently seeking friendly, outgoing, and adaptable individuals to join our team as entry-level Customer Service Reps in our Customer Service department, who view every contact as an opportunity to make it a positive customer experience.
FSNB provides paid training and offers career growth opportunities such as team leaders and supervisors. All qualifications can be acquired through on the job training, with no prior finance or accounting experience necessary.
What is in it for you:
Opportunity for pay increases in as soon as 30 days
Paid training
Paid vacation and personal leave
401k Plan
Flexible scheduling with two days off a week
Growth/Career opportunities
Equal Opportunity Employer
Health and dental insurance available
Employee Assistance Program available
Discounts at the YMCA, AT&T, Verizon, Dell and more
Free and discounted bank services, if you bank with us while employed
Main requirements:
Prior call center experience preferred
Meet acceptable standards for attendance and punctuality
Meet acceptable standards based on performance metrics
Provide excellent customer service by answering and handling all calls in a courteous and professional manner
Complete proper paperwork or data entries, accurately and efficiently
Filing and other basic office duties
Complete additional duties as assigned
How much does a service advisor earn in Wichita Falls, TX?
The average service advisor in Wichita Falls, TX earns between $30,000 and $87,000 annually. This compares to the national average service advisor range of $26,000 to $79,000.
Average service advisor salary in Wichita Falls, TX
$51,000
What are the biggest employers of Service Advisors in Wichita Falls, TX?
The biggest employers of Service Advisors in Wichita Falls, TX are: