Bilingual Call Center Specialist
Service advisor job in Winston-Salem, NC
Job Title: Bilingual Contact Center Specialist
Department: Customer Service / Sales Operations
Job Summary: The Bi lingual Contact Center Specialist is responsible for providing exceptional support and assistance to small store owners utilizing the client's mobile application. This role plays a critical part in ensuring seamless user experience, resolving inquiries, and maximizing the effectiveness of the app in facilitating product orders, promotions, and overall business growth for our partners.
Key Responsibilities:
Customer Support & Issue Resolution:
Handle inbound calls, chats, and potentially emails/outbound calls from client's app users regarding app functionality, order placement, promotion inquiries, loyalty points, and general support.
Diagnose and troubleshoot technical issues related to the app (e.g., login problems, navigation, order submission errors, payment guide).
Provide clear, concise, and step-by-step guidance to users to resolve their issues effectively.
Escalate complex technical or business-related issues to the appropriate internal teams (e.g., IT, sales, logistics) and follow up to ensure timely resolution.
Maintain a high level of professionalism and empathy in all customer interactions.
Conduct outbound calls to follow up on support tickets, provide resolution updates and ensure customer satisfaction.
Order Management & Sales Support:
Assist store owners with placing orders through the app, verifying product availability, and confirming delivery details.
Educate users on current promotions, loyalty programs, and new product launches available via the client app.
Identify opportunities to upsell or cross-sell additional client products based on customer needs and order history, when appropriate.
Program Education & Adoption:
Proactively educate store owners on the benefits and features of the client app to encourage its full utilization.
Provide training and guidance on new app functionalities as they are released.
Gather feedback from users to identify areas for app improvement and report these insights to relevant teams.
Data Accuracy & Reporting:
Accurately document all customer interactions, inquiries, and resolutions within the CRM system.
Ensure the integrity and accuracy of customer data within the client user database and CRM system.
Identify recurring issues and contribute to development of support resources (FAQs, guides, workflows).
Collaboration:
Participate in team meetings and training sessions to stay updated on product knowledge, app enhancements, and company policies.
Qualifications:
Education: High school diploma or equivalent required.
Experience:
1-3 years of experience in a fast-paced contact center or customer service environment, preferably in a B2B setting or supporting a digital platform/app.
Experience in the consumer goods or retail sector is a plus.
Familiarity with sales operations or order management processes is an advantage.
Technical Skills:
Proficiency in using CRM systems for logging interactions and managing customer data.
Strong computer literacy, including Microsoft Office Suite (Excel, Word, Outlook).
Comfortable troubleshooting mobile applications and guiding users through digital interfaces.
Soft Skills:
Excellent verbal and written communication skills in Spanish (native level required).
Strong active listening and problem-solving abilities.
Patience, empathy, and a customer-centric attitude.
Ability to work independently and as part of a team in a dynamic environment.
Strong organizational skills and attention to detail.
Ability to handle multiple tasks simultaneously and prioritize effectively.
Customer Accounts Advisor
Service advisor job in Burlington, NC
The salary range for this role is $12.75 to $13.50 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest ratewe in good faith believe we would pay for this role at the time of this posting. We may ultimately paymore or less than the posted range, and the range may be modifiedin the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remainsin the Company's sole discretion unless and until paid and may be modifiedat the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Transitional Management Services Professional III
Service advisor job in Winston-Salem, NC
Make a Difference in Someone's Life!
At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.
You Belong at Monarch
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
Job Highlights:
The Transitional Management Services Professional III must be considered a Qualified Professional and have 2 years' experience working with adults with a mental health diagnosis and/or substance use.
A Qualified Professional (10A NCAC 27G .0104) must have one of the following:
Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required
Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required
Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required
This Opportunity:The primary responsibilities of the Transitional Management Services Professional III are to provide clinically-based supervision and guidance to both staff and the individuals they support to enhance the quality of life through services that enable individuals to achieve their personal dreams and goals.What You'll Do:
• Provide initial and ongoing assessment, evaluate effectiveness of PCP and progress made by person receiving services, participate in team meetings/case reviews with other providers and natural supports as needed and give input into person-centered plan modifications.
• Identify opportunities for community connections and development/enhancement of natural support networks for people served. Work with service staff to educate people served on these options and access opportunities.
• Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services.
• Ensure requests for services are made considering eligibility, continued stay and discharge criteria for the service definition. Services and supports that match the person-centered plan and the individual's needs shall be in place and be fiscally viable.
• Conduct clinical authorization and billing systems that ensure all aspects including, but not limited to: timeframes, audits, following through on clinically related issues preventing authorization approval or billing, how to resolve issues locally/regionally, conducting reviews of clinical documentation to ensure that it meets the requirements for the service being provided.
• Prepare and submit required or requested reports, documents, assessments, evaluations and paperwork. Review and signoff on clinical documentation as required. Designated to release confidential information within assigned department(s).
• Identify methods whereby services can be provided utilizing existing community resources whenever possible. Continuously use person-centered approaches and positive approach strategies when interacting with consumers. Integrate strategies into program plans.
• Provide direction to staff in regards to carrying out programs, services and supports related to participant needs. Monitor performance and implementation of these responsibilities by being present when day-to-day activities, routines and rhythms are taking place, on all shifts and by unannounced visits. Direct any concerns regarding performance to appropriate personnel.
• Ensure staff are appropriately trained regarding plans and related programs and demonstrate an understanding of specific plan components (including but not limited to all privileging requirements as outlines by area programs). Assist in the design and presentation of agency wide training.
• Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements.
• Demonstrate knowledge of emergency procedures including preventative and crisis services. Schedule and participate in on-call coverage.
• Work with supervisor on the continual assessment and enhancement of services provided throughout the agency.
• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
• Follow service definition guidelines for services being provided.
• Complete all other relevant responsibilities as assigned by the supervisor.
• Driving and travel may be required.
Education We're Looking For:Minimum of a Bachelor Degree (dependent upon experience) (Required) Certifications We're Looking For:Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSMExperience We're Looking For:Experience working with adults with a mental health diagnosis and/or substance use disorder | 2-4 years (Dependent Upon Education - see ) | RequiredSchedule:Monday-Friday (8:00am-5:00pm) Target Weekly Hours:40Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact **************** or call **************.
This in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.
Auto-ApplyService Advisor
Service advisor job in Burlington, NC
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements:
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Auto-ApplyService Advisor
Service advisor job in Lexington, NC
M&L Chrysler Dodge Jeep Ram is one of the premier dealers in the Greensboro, Winston-Salem and High Point area. We are also part of one of the fastest growing automotive groups in the southeastern United States.
We have an immediate opening for a service advisor that has been a prior certified technician. High Volume, fast-paced environment. We are under new ownership and experiencing tremendous growth. This is a great opportunity for an experience, customer-focused individual who wants to join our team.
Our Purpose:
Improving Lives (Our customers, associates and stakeholders)
Our Vision:
A Culture of Caring, Giving, and Achieving Goals.
Our Mission:
To Identify, Attract and Develop Top Performers.
Values:
Passion, Respect, Integrity, Drive and Excellence
If you are an individual who shares the same values and has been a prior certified Chrysler Technician apply now.
Responsibilities and Duties
Job Purpose:
This position has a vital role in providing the highest level of customer service to our customers. The primary function of this position is to provide our customers with the information that they need to service and maintain their vehicle correctly. Establishing and maintain relationships with our customers is a priority as well as a friendly and positive attitude with customers and co-workers. Always looking out for the customer's and the company's best interest is essential.
Must have been a prior certified technician.
Must have computer proficiency (Automate experience is a plus)
Team oriented, flexible and focused on maintaining a high level of customer service.
Valid NC driver's license.
Service Advisor
Service advisor job in Burlington, NC
What We're Looking For
Are you ready to enter the fast lane? Do you enjoy working in a fast past environment with a passion for customer service? Burlington Kia is seeking Service Advisor's to help expand our growing Service department.
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service.
ABOUT US
At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
What We Offer
401(K)
Paid Holidays
Paid Vacation
Health, Dental and Vision insurance at group rates
Basic Life Insurance
Accident and Critical Illness insurance
Growth opportunities
Competitive pay plans
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Must hold a high school diploma or equivalent
Excellent customer service skills
Basic Computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast paced environment
Excellent oral and written communication skills
Team player
Must have a valid driver's license
Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyService Advisor
Service advisor job in Salisbury, NC
Job Details SALISBURY, NCService Advisor Service Advisor - Cloninger Automotive
💰 Earn More with Performance Bonuses | Full Benefits Package | Monthly Employee Appreciation 💰 🚗 Guest-First Approach | Positive Work Culture | Career Growth 🚗
Are you a people-focused professional who thrives in a fast-paced, rewarding environment? Do you enjoy helping guests with their vehicle service needs while being part of a team that values and rewards your hard work? If so, Cloninger Automotive wants YOU on our team!
Why Join Cloninger Automotive?
✅ Guest-First Service Model - Build long-term relationships with customers by delivering honest, transparent, and professional service experiences.
✅ Positive Work Culture - Be part of a supportive, high-energy team that respects and values your contributions.
✅ Performance-Based Bonuses - Earn more based on your success - the better you perform, the bigger your rewards!
✅ Full Benefits Package - We invest in you with competitive pay, medical, dental, vision, 401(k) with company match, and paid time off.
✅ Monthly Employee Appreciation - We celebrate our team with regular recognition events and reward hard work.
What You'll Do:
🔹 Greet & Assist Guests - Be the friendly face that makes service visits smooth and stress-free.
🔹 Listen & Advise - Understand guests' concerns and recommend the best service solutions.
🔹 Keep Guests Informed - Provide timely updates on vehicle status and ensure transparency in pricing and repairs.
🔹 Collaborate with Technicians - Work closely with our skilled team to deliver accurate diagnoses and quality repairs.
🔹 Drive Performance - Meet service goals while creating exceptional experiences that keep guests coming back.
Ready to Shift Your Career into High Gear?
Apply today and become part of the Cloninger Automotive family - where your dedication is appreciated, and your success is celebrated! 🚀
Qualifications What We're Looking For:
✔ Excellent Communication Skills - You love talking to people and making them feel valued.
✔ Customer-Centric Mindset - You go above and beyond to exceed expectations.
✔ Detail-Oriented & Organized - You keep things running smoothly and accurately.
✔ Experience Preferred, but Not Required - We offer training for those ready to grow!
Service Advisor
Service advisor job in Mooresville, NC
QualificationsOther
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical RequirementsSurroundings
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
over 50 lbs
infrequently
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Determine costs and completion date. Communicate expected repair time to customer.
Analyze progress to maximize efficiency and maintain high quality of repairs.
Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
Diagnose problems correctly and accurately describe those problems on the repair order.
Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
Be available to aid technicians as appropriate if they have having trouble completing service work.
Produce accurate estimates for wreck and internal repairs.
Provide cashier transactions when needed.
Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
Start and finalize repair orders for warranty, customer paid, and internal repair.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be polite and friendly and greet customers promptly.
Conduct telephone transactions courteously, and quickly.
Provide excellent customer service for all customers whether external and internal.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
Notify customers promptly regarding any delays, changes, or additional work that is required.
When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
Service Advisor - Bob King Mazda
Service advisor job in Winston-Salem, NC
Job Description
Bob King Automotive
Responsibilities of the Automotive Service Advisor include:
Ensure that customers receive prompt, courteous, and effective service and continual communication 100% of the time!
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently by communicating with your Dispatcher and Service Director
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems, partnering with Technicians as needed ; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Team Player
Agree to be fitted for and wear a uniform daily
Successfully navigate all computer systems to get the customer's vehicle checked in and ensure all processes run smoothly, comfortable with mobile apps and technology
Qualifications :
Multi Tasking skills are a Must
Organized and friendly personality
Demonstrated ability to manage mutiple computer systems at once
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Excellent at communication and follow up with customers
Clean driving record and valid driver's license
Experienced Service Advisor
Service advisor job in Greensboro, NC
Job Details Greensboro Honda - Greensboro, NC $80000.00 - $120000.00 Commission/year Open to ClosingDescription
$80k-$120k+ Yearly Earning Potential for Top Performers
Brand New State of the art Facilities
UVeye Full Vehicle Imager and Established BDC Support
Greensboro Honda, a Hudson Automotive Company, is actively seeking Experienced Automotive Service Advisors to join our award-winning, high-volume service team.
Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.
Why choose Greensboro Honda and Hudson Automotive Group?
Competitive Compensation ($80k-$120k+ Yearly Potential for Top Performers)
Additional Manufacture Incentives/Bonuses
Company Provided Training and Career Development
UVeye Scanners provide drive-thru full vehicle imaging to support sales opportunities
Established BDC to manage inbound customer communication
Climate controlled Service Drive with brand new Advisor desks and computers
Flexible Work Schedule (5-day Work Week, Alternating Saturdays)
Previous Automotive Service Advisor Experience Required
Other Benefits we offer:
Medical, Dental, Vision Insurance
Life Insurance
401k with match
Paid Vacation/Holidays
Accrued PTO
Employee development through training and advancement opportunities
Employee discounts on products & services
Balanced work schedule
Qualifications:
Proven experience delivering a strong customer experience.
Ability to successfully guide customers throughout the service process.
Customer Relationship Management (CRM) Software Experience.
Excellent communication skills.
Strong amount of emotional intelligence.
Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#T1
Service Advisor
Service advisor job in Greensboro, NC
Battleground Kia has openings for service advisors that have been a prior certified technician. High Volume, fast-paced environment. We are under new ownership and experiencing tremendous growth. This is a great opportunity for an experience, customer-focused individual who wants to join our team.
Our Purpose:
Improving Lives (Our customers, associates and stakeholders)
Our Vision:
A Culture of Caring, Giving, and Achieving Goals.
Our Mission:
To Identify, Attract and Develop Top Performers.
Values:
Passion, Respect, Integrity, Drive and Excellence
If you are an individual who shares the same values and has been a prior certified Chrysler Technician apply now.
Responsibilities and Duties
Job Purpose:
This position has a vital role in providing the highest level of customer service to our customers. The primary function of this position is to provide our customers with the information that they need to service and maintain their vehicle correctly. Establishing and maintain relationships with our customers is a priority as well as a friendly and positive attitude with customers and co-workers. Always looking out for the customer's and the company's best interest is essential.
* Must have been a prior certified technician.
* Must have computer proficiency (Automate experience is a plus)
* Team oriented, flexible and focused on maintaining a high level of customer service.
* Valid NC driver's license.
Automotive Customer Service Advisor - 2778
Service advisor job in Winston-Salem, NC
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Restoration & Environmental Estimator / Service Advisor
Service advisor job in Greensboro, NC
Job DescriptionRestoration & Environmental Estimator / Service Advisor We are seeking a skilled Estimator / Service Advisor to join our restoration, remediation, and environmental services team. This role involves assessing property damage, preparing accurate estimates, and guiding clients through restoration projects for both residential and commercial properties.
Join our team as an Estimator / Service Advisor in the restoration, remediation, and environmental services industry. You will assess property damage, prepare accurate estimates, and guide clients through the restoration process for both residential and commercial projects.
Key Responsibilities
Perform on-site inspections for water, fire, mold, and environmental damage.
Document conditions with photos, measurements, and moisture readings.
Prepare detailed estimates using industry standards.
Communicate scope, timelines, and pricing to clients and insurance adjusters.
Coordinate with project managers and technicians.
Ensure compliance with OSHA and IICRC guidelines.
Qualifications
2+ years in restoration, construction, or environmental services.
Strong understanding of building systems and restoration processes.
Excellent communication and organizational skills.
Valid drivers license.
Preferred: Xactimate proficiency, IICRC certifications.
Compensation & Benefits
Salary: $60,000$75,000 annually.
$1,500 sign-on bonus.
PTO, holidays, Bonuses.
Uniforms and Tools supplied
Company vehicle
Professional development and certification reimbursement.
Career Growth
Opportunities to advance into Senior Estimator, Project Manager, or Operations Manager roles. Access to training programs and mentorship.
About the Company
AdvantaClean of the Piedmont specializes in restoration, remediation, and environmental services. Our mission is to restore properties and peace of mind with integrity, expertise, and care.
We serve both residential and commercial clients, delivering solutions that meet safety and compliance standards.
To apply please submit your resume to ****************************.
Easy ApplyService Advisor
Service advisor job in Greensboro, NC
What We're Looking For
Are you ready to enter the fast lane? Do you enjoy working in a fast past environment with a passion for customer service? Battleground Kia is seeking Service Advisor's to help expand our growing Service department.
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service.
ABOUT US
At Battleground Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Battleground Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
What We Offer
401(K)
Paid Holidays
Paid Vacation
Health, Dental and Vision insurance at group rates
Basic Life Insurance
Accident and Critical Illness insurance
Growth opportunities
Competitive pay plans
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Must hold a high school diploma or equivalent
Excellent customer service skills
Basic Computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast paced environment
Excellent oral and written communication skills
Team player
Must have a valid driver's license
Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyService Advisor
Service advisor job in Mount Airy, NC
Job DescriptionSalary: 40k-70k
Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.
Job Responsibilities
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customers concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles basic customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes promised time.
Obtains customer's signature on repair order; provides customer with a copy.
Notifies technician of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms and pricing guides up-to-date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
Maintains a professional appearance.
Keeps work area clean.
Other tasks as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Customer Service Professional
Service advisor job in Asheboro, NC
Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service.
Benefits
Up to 4 weeks of vacation/paid time off
Paid holidays (7 days)
Performance based bonuses
75% Employer paid medical, dental, & vision insurance
$25,000 of life insurance per employee
Supplemental benefits (long-term, short-term, accident, etc.)
401(k) retirement plan with company match
Monday-Friday, 8am-5pm
Career path & advancement opportunities
In-house training program
Discounts on tires & automotive services
Paid weekly
Basic Responsibilities
Greet customers in a friendly and timely manner
Answer incoming calls
Schedule appointments for service and maintenance
Listen and document customer requests on work order
Consult with technician about customer's vehicle needs
Determine cost of replacement parts and/or labor
Generate and enter itemized estimate on work order
Provide and explain estimate to customers
Advise customers on necessary or recommended service(s)
Review and send Digital Vehicle Inspection to customers
Review services performed and warranties with customers
Check out customer and thank them for their business
Requirements
Excellent communication and customer service skills
Must be able to manage a fast-paced work environment
Professional, well-groomed appearance
Must have valid driver's license
Auto-ApplyAutomotive Service Advisor / ASM
Service advisor job in Greensboro, NC
We are seeking a Assistant Service Manager/Advisor (ASM) to join our Service team. What We're Looking For Our ideal candidate is someone can work in a customer-facing, fast-paced environment coupled with exceptional resiliency and composure. No previous management or Service Advisor experience is required but welcomed! If you are currently in a customer-facing role and looking to take your career to the next level, this might be the right opportunity for you!
Why Toyota of Greensboro?
Closed Sundays
4 day work week
Weekly guarantee pay during Training
Month end bonus potential up to $1,500
No experience necessary
All Toyota training will be done in house
WE OFFER:
Paid training
Medical Benefits, including dental and vision
401(k) retirement plan with company match
RESPONSIBILITIES:
Oversee flow of Service Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Work as the liaison between the technician and customer, providing vehicle reports, repair and maintenance recommendations.
Ensures that the daily inventory of technicians' time is consistently and ethically sold to service customers.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the highest customer experience and satisfaction.
REQUIREMENTS:
Organized and friendly personality
Attendance Mandatory
Comfortable working on a Tablet
Valid driver's license and automobile insurance.
Applicants must be age 18 and up
All applicants must pass pre-employment testing to include background checks and pre-employment drug test. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyCustomer Service Professional
Service advisor job in Asheboro, NC
Job Description
Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service.
Benefits
Up to 4 weeks of vacation/paid time off
Paid holidays (7 days)
Performance based bonuses
75% Employer paid medical, dental, & vision insurance
$25,000 of life insurance per employee
Supplemental benefits (long-term, short-term, accident, etc.)
401(k) retirement plan with company match
Monday-Friday, 8am-5pm
Career path & advancement opportunities
In-house training program
Discounts on tires & automotive services
Paid weekly
Basic Responsibilities
Greet customers in a friendly and timely manner
Answer incoming calls
Schedule appointments for service and maintenance
Listen and document customer requests on work order
Consult with technician about customer's vehicle needs
Determine cost of replacement parts and/or labor
Generate and enter itemized estimate on work order
Provide and explain estimate to customers
Advise customers on necessary or recommended service(s)
Review and send Digital Vehicle Inspection to customers
Review services performed and warranties with customers
Check out customer and thank them for their business
Requirements
Excellent communication and customer service skills
Must be able to manage a fast-paced work environment
Professional, well-groomed appearance
Must have valid driver's license
Service Writer
Service advisor job in Fancy Gap, VA
Fitzgerald Peterbilt of Birmingham has an immediate need for a Service Writer
Fitzgerald Peterbilt currently employs over 150 employees throughout our various locations that include Huntsville, Birmingham, Gadsden, and Montgomery in Alabama, Bristol and Fancy Gap in Virginia and in Cookeville, Tennessee.
Fitzgerald Peterbilt offers an opportunity to grow with a committed team of Management! While offering amazing benefits.
The Job at a glance:
Write service orders and follow up with mechanics on specific job
Answer phone calls
Schedule appointments
Maintain a clean and welcoming work environment
Communicate repair need with customer(s)
Adhere to all company policy, procedure, safety and environmental rules
Qualifications:
A High School Diploma or GED
Class 8 truck knowledge preferred (not required)
Microsoft efficient (Excel, Word)
Effective communication skills
If this sounds like you and you are a team player and have a professional, positive, upbeat attitude we would love for you to join our growing team of professionals!
Auto-ApplyService Writer
Service advisor job in Greensboro, NC
Job Title: Service Writer Company: D.H. Griffin Companies Employment Type: Full-Time About Us D.H. Griffin Companies is a leader in demolition, environmental, and construction services. With decades of experience and a commitment to excellence, we pride ourselves on delivering high-quality service and maintaining a strong team-oriented culture.
Position Summary
We are seeking a knowledgeable and organized Service Writer for our Maintenance team with a strong background in heavy equipment repair. This role is essential in coordinating maintenance activities, managing service documentation, and ensuring effective communication between technicians, vendors, and internal teams.
Key Responsibilities
* Coordinate repairs and maintenance for heavy equipment.
* Create and manage service orders and work requests.
* Communicate effectively with technicians, vendors, and internal departments.
* Maintain accurate records using maintenance management systems.
* Provide excellent customer service to internal and external stakeholders.
Required Qualifications
* Minimum of 5 years of experience in heavy equipment repair
* Proficient with computers and common software applications
* Strong organizational and documentation skills
Preferred Skills
* Experience with maintenance management systems (e.g., CMMS).
* Experience with HCSS Equipment360 a plus
* Ability to prioritize repairs efficiently
* Excellent customer service and interpersonal skills
* Effective verbal and written communication abilities
Why Join Us?
* Competitive compensation and benefits.
* Stable, long-term employment with a respected industry leader
* Opportunities for growth, cross-training, and advancement
* Supportive team environment with hands-on leadership
D.H. Griffin Companies offer full benefits, including paid vacation and holidays, 401K w/ company matching, flexible spending program, health & dental through Blue Cross Blue Shield and more.
Get rewarded for your achievements, with hourly pay and advancement opportunities and appreciate a positive company culture. Learn more about our company @ ******************
D.H. Griffin Companies is an Equal Employment Opportunity Employer