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Become A Service Agent

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Working As A Service Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Service Agent Do At Nationwide

* Ensures that every interaction with a customer is positive and memorable
* Handles customer inquiries with the highest level of professionalism and integrity
* Enters/inputs customer information in computerized system to update and maintain records.
* Contacts existing Pet customers and educates them on new Pet insurance products.
* Assists and encourages customer to enroll for new and/or up-grade their current Pet insurance products.
* Processing of custom form orders and assisting customers with problem resolution.
* Answers inbound telephone calls during peak periods of incoming sales call.
* Answers webchats and makes outbound telephone calls to follow up on customer questions and needs
* Maintains confidentiality of customer information, including both personal and financial information as required by company policy

What Does A Service Agent Do At Texas Service Life

* Providing emotional support to families of the deceased.
* Maintain positive communications with client families to answer questions and often use their counseling expertise to help overwhelmed members cope with the loss.
* Family service agent also protect the confidentiality of clients' information.
* Effective communication skills are fundamental to the success of family service agent.
* Active listening skills to clearly hear what heartbroken or emotionally charged individuals are saying and verbal communication skills to respond to clients questions in a clear and understandable manner.
* Family service agents in funeral homes also use interpersonal skills to establish and maintain professional relationships with clients and analytical skills to quickly assess a bereaved family s needs and provide appropriate assistance.
* Must have reliable transportation.
* Valid Driver's License
* Other duties as assigned by

What Does A Service Agent Do At Fairmont

* Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
* Resort Telephone Operators have three primary purposes, including, but not limited to: 1) Answering all incoming telephone calls with a friendly and sincere welcome, responding to any/all questions about the resort & transferring calls to appropriate extensions.
* Performing all guest wake-up calls, and 3) Logging and dispatching all guest requests for Engineering & Housekeeping issues.
* Answer all incoming calls (internal & external) with a warm and sincere welcome; answer all questions pertaining to the resort and its amenities; transfer callers to appropriate extensions.
* Perform all wake up calls for in house guests in accordance with AAA five diamond & Forbes five star standards.
* Log and dispatch all guest requests for Engineering & Housekeeping through the HotSOS operating system.
* Employee Status

What Does A Service Agent Do At Hub International

* Manages a book of Property and Casualty insurance business.
* Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
* Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business
* May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures
* Acts as liaison between clients and insurance carriers to resolve service issues.
* May also negotiate with underwriters and carriers.
* Troubleshoots claims and billing issues.
* Responsible for overall retention of accounts in assigned book of business
* Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals.
* Identifies and follows-up on cross-selling opportunities when appropriate
* Produce binders, certificates, endorsements, and other related items while verifying their accuracy
* Maintain controls on renewals and binders to ensure timely preparation and processing
* Prepare summaries of insurance, schedules, and proposals as needed for account review
* Remarket renewals, contact clients, create renewal proposals and handle other renewal activities in coordination with the producer
* Assist Producers in the premium collection process and handle accounting issues
* Refers current and prospective clients to other departments for solicitation of those lines of business
* Assist clients with claims when necessary
* Adhere to all Agency systems, procedures and state regulations

What Does A Service Agent Do At Brightstar Credit Union

* Actively seek ways to “WOW” and impress members with great service; live BrightStar Credit Union’s Service Mission and Service Promises.
* Provide impressive service to our valued members and potential members by treating them with respect, professionalism and courtesy.
* Sell, cross-sell, up-sell products and services to meet our members and potential member needs as well as assist with meeting our Credit Union’s sales goals.
* Respond to inquiries and requests for information, including account information, basic IRA questions, loan questions and more.
* Resolve member problems and disputes; make decisions that are in the best interest of members and the Credit Union; escalate member requests to get resolution as directed.
* Accept and process new memberships, accounts and loan applications.
* Perform transactions for member, including deposits, withdrawals, transfers, payments and more.
* Provide assistance to member while navigating through our home banking systems i.e. online banking & Call 24 (touch tone telephone)
* Expectations:
* Achieve productivity and other goals and call center metrics as measured by reports and other tools.
* Perform duties accurately and in a timely manner.
* Be an expert on the Credit Unions products and services, including IRAs, and be able to explain products or services thoroughly to members; be an effective counselor for members; achieve a passing grade on the Product Knowledge Assessment; successfully complete personal development programs and training, such as “BVS” program modules.
* Keep personal member information private and confidential in accordance with our policies; maintain account data integrity.
* Report significant events and issues to your team leader(s) and/or manager for further review and action;
* Maintain knowledge with training:
* BSA Compliance – every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures.
* Specific functions with BSCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
* In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Department.
* Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act.
* Qualifications

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How To Become A Service Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Agent jobs

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Service Agent Career Paths

Service Agent
Front Desk Agent Front Office Manager Office Manager
Administrative Manager
6 Yearsyrs
Material Handler Technician Service Advisor
Assistant Service Manager
6 Yearsyrs
Warehouse Associate Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Data Entry Associate Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Warehouse Worker Home Health Aid Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Sales Consultant Service Advisor Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Service Representative Account Manager Business Developer
Entrepreneur
5 Yearsyrs
Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Account Manager Account Executive Sales Consultant
Internet Sales Manager
6 Yearsyrs
Security Officer Service Technician Service Manager
Office Manager
5 Yearsyrs
Front Desk Agent Night Auditor General Manager
Owner/Operator
6 Yearsyrs
Technician Specialist Account Manager
Product Manager
7 Yearsyrs
Account Manager Business Analyst Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Driver Delivery Driver Account Manager
Sales Manager
5 Yearsyrs
Operations Manager Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Warehouse Associate Service Technician Service Supervisor
Service Lead
5 Yearsyrs
Security Officer Technician Service Technician
Service Manager
7 Yearsyrs
Material Handler Operator Equipment Operator
Service Supervisor
6 Yearsyrs
Driver Dispatcher Operations Manager
Site Manager
7 Yearsyrs
Service Representative Technical Support Specialist Support Supervisor
Support Manager
6 Yearsyrs
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Service Agent Demographics

Gender

  • Male

    57.0%
  • Female

    40.5%
  • Unknown

    2.6%

Ethnicity

  • White

    77.0%
  • Hispanic or Latino

    13.6%
  • Asian

    6.9%
  • Unknown

    1.7%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    61.8%
  • French

    9.1%
  • Portuguese

    4.4%
  • German

    3.8%
  • Arabic

    2.6%
  • Mandarin

    2.4%
  • Japanese

    2.4%
  • Hindi

    1.8%
  • Russian

    1.8%
  • Italian

    1.8%
  • Cantonese

    1.3%
  • Chinese

    1.3%
  • Carrier

    1.1%
  • Tagalog

    0.9%
  • Urdu

    0.9%
  • Vietnamese

    0.7%
  • Korean

    0.7%
  • Swedish

    0.4%
  • Samoan

    0.4%
  • Turkish

    0.4%
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Service Agent

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Service Agent Education

Service Agent

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Top Skills for A Service Agent

VehicleExteriorCreditCardBaggageWindowsFinancialProductsBasicMaintenanceCheckRentalCarsEnsureCustomerSatisfactionFluidLevelsAppropriateStickersInboundCallsExteriorBodyAirFreshenerWindshieldFluidLocalAutomobileDeliveriesPhoneCallsDataEntryCarWashesCommunicationSkillsCarTransports

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Top Service Agent Skills

  1. Vehicle Exterior
  2. Credit Card
  3. Baggage
You can check out examples of real life uses of top skills on resumes here:
  • Clean vehicle exterior, and may assist with local automobile deliveries.
  • Issue credit card payments for services ordered through the roadside department.
  • Checked baggage and cargo and directed passengers to designated locations for loading.
  • Polish, dry, clean vehicle windshields, windows, lights, mats and exterior body, by hand.
  • Represented a full line of insurance and financial products, serving as a trusted adviser to individuals and businesses.

Top Service Agent Employers

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Service Agent Videos

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