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Working As a Service Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $24,000

    Average Salary

What Does A Service Agent Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Agent Career Paths

Service Agent
Security Officer Technician Team Leader
General Manager
6 Yearsyrs
Security Officer Specialist Team Leader
Account Manager
5 Yearsyrs
Security Officer Technician Field Service Technician
Service Manager
6 Yearsyrs
Driver Foreman Owner
Co-Owner
6 Yearsyrs
Driver Foreman Project Manager
Product Manager
6 Yearsyrs
Driver Specialist Account Executive
Sales Account Manager
6 Yearsyrs
Agent Account Executive Assistant Manager
Assistant General Manager
5 Yearsyrs
Agent Account Executive Office Manager
Business Office Manager
7 Yearsyrs
Agent Specialist Executive Assistant
Administrative Manager
6 Yearsyrs
Front Desk Agent Executive Assistant Assistant Manager
Center Manager
6 Yearsyrs
Front Desk Agent Executive Assistant Operations Manager
Site Manager
7 Yearsyrs
Front Desk Agent Human Resources Coordinator Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Technician Team Leader Account Manager
Client Services Manager
7 Yearsyrs
Material Handler Buyer Account Manager
Relationship Manager
6 Yearsyrs
Material Handler Buyer Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Warehouse Worker Welder Shop Foreman
Assistant Service Manager
5 Yearsyrs
Certified Nursing Assistant Billing Specialist Claims Representative
Senior Representative
5 Yearsyrs
Sales Person Wireless Consultant
Solution Specialist
5 Yearsyrs
Material Handler Foreman Business Owner
Entrepreneur
5 Yearsyrs
Service Representative Sales Specialist Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
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Average Length of Employment
Service Specialist 2.7 years
Service Associate 2.2 years
Agent 2.1 years
Customer Agent 2.0 years
Service Agent 2.0 years
Call Center Agent 1.3 years
Phone Agent 1.2 years
Call Agent 1.0 years
Top Careers Before Service Agent
Cashier 17.9%
Internship 4.3%
Server 3.4%
Manager 2.6%
Driver 2.5%
Supervisor 2.5%
Volunteer 2.4%
Agent 2.3%
Top Careers After Service Agent
Cashier 10.1%
Driver 5.9%
Agent 3.9%
Internship 3.1%
Server 3.0%
Supervisor 2.8%
Manager 2.7%
Associate 2.5%

Do you work as a Service Agent?

Average Yearly Salary
$24,000
Show Salaries
$19,000
Min 10%
$24,000
Median 50%
$24,000
Median 50%
$24,000
Median 50%
$24,000
Median 50%
$24,000
Median 50%
$24,000
Median 50%
$24,000
Median 50%
$30,000
Max 90%
Best Paying Company
Premier
Highest Paying City
Seattle, WA
Highest Paying State
Washington
Avg Experience Level
2.1 years
How much does a Service Agent make at top companies?
The national average salary for a Service Agent in the United States is $24,437 per year or $12 per hour. Those in the bottom 10 percent make under $19,000 a year, and the top 10 percent make over $30,000.

Top Skills for A Service Agent

  1. Clean Vehicle Windshields
  2. Credit Card Transactions
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand.
  • Balance cash, checks and credit card transactions with sales report at the end of shift.
  • Communicate with the vendors or costumer and providing superior customer service for deliveries and drop-off locations pertaining to company policy.
  • Cleaned vehicle exterior and interior for quality customer product.
  • Ensured extraordinary customer service by promptly and accurately responding to phone calls from existing customers.

Rank:

Average Salary:

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Top 10 Best States for Service Agents

  1. Wyoming
  2. West Virginia
  3. Minnesota
  4. North Dakota
  5. Wisconsin
  6. Alaska
  7. Washington
  8. Montana
  9. Hawaii
  10. Ohio
  • (206 jobs)
  • (394 jobs)
  • (1,600 jobs)
  • (191 jobs)
  • (1,579 jobs)
  • (126 jobs)
  • (1,339 jobs)
  • (310 jobs)
  • (297 jobs)
  • (3,272 jobs)

Service Agent Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 21,367 Service Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Agent Resume

View Resume Examples

Service Agent Demographics

Gender

Male

52.1%

Female

35.3%

Unknown

12.7%
Ethnicity

White

60.6%

Hispanic or Latino

17.2%

Black or African American

12.0%

Asian

6.4%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

63.0%

French

9.5%

Portuguese

4.1%

German

3.5%

Arabic

2.6%

Mandarin

1.9%

Russian

1.9%

Italian

1.9%

Japanese

1.6%

Hindi

1.5%

Korean

1.2%

Chinese

1.2%

Cantonese

1.2%

Carrier

0.8%

Tagalog

0.8%

Polish

0.8%

Urdu

0.7%

Vietnamese

0.5%

Turkish

0.5%

Swedish

0.4%
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Service Agent Education

Schools

University of Phoenix

22.3%

Strayer University

6.5%

The Academy

5.3%

Kaplan University

5.3%

Community College of Philadelphia

4.9%

University of Memphis

4.5%

Ashford University

4.3%

Miami Dade College

4.3%

Central Piedmont Community College

4.1%

University of North Carolina at Greensboro

4.1%

Arizona State University

4.1%

University of North Texas

3.7%

Southern New Hampshire University

3.6%

Essex County College

3.6%

Metropolitan Community College

3.5%

Southwest Tennessee Community College

3.4%

Mesa Community College - Boswell

3.3%

Valencia College

3.2%

College of Southern Nevada

3.1%

University of Texas at Arlington

2.9%
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Majors

Business

27.9%

Criminal Justice

9.4%

General Studies

5.5%

Communication

5.2%

Accounting

5.1%

Psychology

5.0%

Health Care Administration

4.7%

Computer Science

4.2%

Medical Assisting Services

3.8%

Nursing

3.4%

Management

3.2%

Marketing

2.9%

Hospitality Management

2.8%

Liberal Arts

2.8%

Automotive Technology

2.6%

Education

2.6%

Graphic Design

2.3%

Kinesiology

2.2%

Information Technology

2.2%

Computer Information Systems

2.2%
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Degrees

Other

35.3%

Bachelors

34.0%

Associate

16.3%

Certificate

5.5%

Masters

5.2%

Diploma

2.8%

License

0.6%

Doctorate

0.4%
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Internship
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Updated May 19, 2020