Service agent demographics and statistics in the US
Service agent demographics research summary. Zippia estimates service agent demographics and statistics in the United States by using a database of 30 million profiles. Our service agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about service agents after extensive research and analysis:
- There are over 26,496 service agents currently employed in the United States.
- 38.5% of all service agents are women, while 61.5% are men.
- The average service agent age is 40 years old.
- The most common ethnicity of service agents is White (54.5%), followed by Hispanic or Latino (20.6%), Black or African American (11.8%) and Asian (6.7%).
- Service agents are most in-demand in Chicago, IL.
- The technology industry is the highest-paying for service agents.
- Boston, MA pays an annual average wage of $37,005, the highest in the US.
- In 2022, women service agents earned 96% of what men earned.
- 7% of all service agents are LGBT.
- Maine is the best state for service agents to live.
- Service agents are 54% more likely to work at private companies in comparison to public companies.
On this page
Service agent demographics by:
Service agent gender statistics
38.5% of service agents are women and 61.5% of service agents are men.
- Male, 61.5%
- Female, 38.5%
Service agent gender ratio
| Gender | Percentages |
|---|---|
| Male | 61.5% |
| Female | 38.5% |
Service agent gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$31,399
Female income
$30,277
Service agent gender ratio over time
This data breaks down the percentage of men and women in service agent positions over time. Currently, 38.5% of service agents are female.
Service agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 59.61% | 40.39% |
| 2011 | 59.44% | 40.56% |
| 2012 | 61.10% | 38.90% |
| 2013 | 61.58% | 38.42% |
| 2014 | 62.12% | 37.88% |
| 2015 | 62.00% | 38.00% |
| 2016 | 62.59% | 37.41% |
| 2017 | 63.05% | 36.95% |
| 2018 | 61.66% | 38.34% |
| 2019 | 61.20% | 38.80% |
| 2020 | 61.88% | 38.12% |
| 2021 | 61.47% | 38.53% |
Service agent related jobs gender ratio
We compared service agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Service Agent | 61% | 39% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Service agent demographics by race
The most common ethnicity among service agents is White, which makes up 54.5% of all service agents. Comparatively, 20.6% of service agents are Hispanic or Latino and 11.8% of service agents are Black or African American.
- White, 54.5%
- Hispanic or Latino, 20.6%
- Black or African American, 11.8%
- Asian, 6.7%
- Unknown, 5.6%
- American Indian and Alaska Native, 0.8%
Service agent race
| Service agent race | Percentages |
|---|---|
| White | 54.5% |
| Hispanic or Latino | 20.6% |
| Black or African American | 11.8% |
| Asian | 6.7% |
| Unknown | 5.6% |
| American Indian and Alaska Native | 0.8% |
Service agent race and ethnicity over time
See how service agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Service agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.92% | 12.02% | 5.98% | 16.65% |
| 2011 | 61.64% | 12.31% | 6.12% | 16.52% |
| 2012 | 60.84% | 12.19% | 5.93% | 17.37% |
| 2013 | 61.19% | 12.02% | 6.10% | 17.05% |
| 2014 | 60.57% | 11.97% | 6.41% | 17.23% |
| 2015 | 59.95% | 11.71% | 6.19% | 18.35% |
| 2016 | 59.06% | 12.20% | 6.44% | 18.24% |
| 2017 | 59.98% | 11.62% | 6.40% | 18.07% |
| 2018 | 59.80% | 11.20% | 6.57% | 18.45% |
| 2019 | 59.39% | 11.40% | 6.38% | 18.96% |
| 2020 | 56.83% | 10.80% | 6.53% | 19.57% |
| 2021 | 54.52% | 11.76% | 6.70% | 20.60% |
Service agent wage gap by race
According to our data, asian service agents have the highest average salary compared to other ethnicities. Black or african american service agents have the lowest average salary at $31,060.
| Ethnicity | Salary |
|---|---|
| Unknown | $31,104 |
| White | $31,456 |
| Black or African American | $31,060 |
| Asian | $32,019 |
| Hispanic or Latino | $31,363 |
Average service agent age
See how the average age of service agents varies based on ethnicity and gender.
Male
Female
Service agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Service agent age breakdown
The average age of service agents is 40+ years years old, representing 49% of the service agent population.
Service agent age breakdown
| Service Agent Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Service agent educational attainment
The most common degree for service agents is bachelor's degree, with 36% of service agents earning that degree. The second and third most common degree levels are high school diploma degree at 29% and high school diploma degree at 21%.
- Bachelor's, 36%
- High School Diploma, 29%
- Associate, 21%
- Diploma, 7%
- Other Degrees, 7%
Service agents by degree level
| Service agent degree | Percentages |
|---|---|
| Bachelor's | 36% |
| High School Diploma | 29% |
| Associate | 21% |
| Diploma | 7% |
| Other Degrees | 7% |
Service agent jobs you might like
Service agent wage gap by degree level
According to the data, service agents with a Master's degree earn more than those without, at $34,935 annually. With a Bachelor's degree, service agents earn a median annual income of $33,545 compared to $30,527 for service agents with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $34,935 |
| High School Diploma or Less | $29,479 |
| Bachelor's Degree | $33,545 |
| Some College/ Associate Degree | $30,527 |
Service agent employment statistics
Most service agents work for a private in the transportation industry.
Company size where service agents work
Below, you can see the size of companies where service agents work.
Service agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 42% |
Service agent jobs by company type
Employees with the service agent job title have their preferences when it comes to working for a company. For instance, most service agents prefer to work at private companies over public companies.
Service agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 40% |
| Private | 54% |
| Government | 3% |
Service agent jobs by industry
The most common industries for service agents are transportation, finance and hospitality.
Service agent industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Transportation | 12% |
| Finance | 11% |
| Hospitality | 9% |
| Professional | 7% |
| Technology | 6% |
| Insurance | 6% |
| Health Care | 5% |
| Retail | 5% |
| Media | 3% |
| Automotive | 3% |
| Telecommunication | 2% |
| Government | 2% |
| Manufacturing | 2% |
| Non Profits | 2% |
| Education | 2% |
| Utilities | 1% |
| Start-up | 1% |
Service agent turnover and employment statistics
Service agent unemployment rate over time
The unemployment rate for service agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Service agent unemployment rate by year
| Year | Service agent unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average service agent tenure
The average service agent stays at their job for 1-2 years, based on the 21,367 service agents resumes in Zippia's database.
Service agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 33% |
| 3-4 years | 11% |
| 5-7 years | 15% |
| 8-10 years | 5% |
| 11+ years | 5% |
Service agent LGBT ratio compared to similar jobs
Review the percent of service agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Commodities Clerk | 5.53% | 66,321 |
| Eligibility Specialist | 6.73% | 19,944 |
| Service Agent | 7.19% | - |
| Document Clerk | 8.60% | 99,244 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Pager | 11.16% | 103 |
| Recruiting Assistant | 15.31% | 20,862 |
Similar service agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Commodities Clerk | 5.53% | 66,321 |
| Eligibility Specialist | 6.73% | 19,944 |
| Document Clerk | 8.60% | 99,244 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Pager | 11.16% | 103 |
| Recruiting Assistant | 15.31% | 20,862 |
Foreign languages spoken by service agents
The most common foreign language among service agents is Spanish at 63.0%. The second-most popular foreign language spoken is French at 9.5% and Portuguese is the third-most popular at 4.1%.
- Spanish, 63.0%
- French, 9.5%
- Portuguese, 4.1%
- German, 3.5%
- Arabic, 2.6%
- Other, 17.3%
Service agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 63.0% |
| French | 9.5% |
| Portuguese | 4.1% |
| German | 3.5% |
| Arabic | 2.6% |
| Other | 17.3% |
