Service Agent Education Requirements And Courses

Service agent education requirements

Updated January 8, 2025

2 min read

Usually, service agents don't need a college education. The most common degree for service agents is bachelor's degree with 36% graduates, with only 29% service agent graduates earning high school diploma. Service agents who decided to graduate from college often finish University of Phoenix or DeVry University. Some good skills to have in this position include regular maintenance, customer service and credit card.

Popular service agent certifications include Certified Pharmacy Technician (CPhT), Certified Information Technology Professional (CITP), or International Accredited Business Accountant (IABA). To improve service agent qualification and skills, we prepared some online courses to help in service agent education paths.

What education do you need to become a service agent?

What degree do you need to be a service agent?

The most common degree for service agents is bachelor's degree, with 36% of service agents earning that degree. The second and third most common degree levels are high school diploma degree at 29% and high school diploma degree at 21%.

Bachelor's, 36%

High School Diploma, 29%

Associate, 21%

Diploma, 7%

Other Degrees, 7%

What should I major in to become a service agent?

You should major in business to become a service agent. 28% of service agents major in business. Other common majors for a service agent include criminal justice and general studies.

Business, 28%

Criminal Justice, 9%

General Studies, 8%

Communication, 6%

Other Majors, 49%

Best majors for service agents

Rank	Major	Percentages
1	Business	27.6%
2	Criminal Justice	8.9%
3	General Studies	7.8%
4	Communication	5.9%
5	Psychology	5.6%

Show more common service agent majors

20 best online courses for service agents

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1. Customer Service & Support For Customer Service Executives

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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

2. Customer Service Foundation

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An introductory course about understanding the foundations of Customer Service...

3. Electric Vehicles Comprehensive Course

4.1

(285)

Electric vehicles, Electric vehicle, Battery management system, EV, Battery cars, EV course, Electric vehicle batteries...

4. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

5. Car Maintenance Anyone Can Do

4.7

(503)

Learn how to add years of reliable life and service to your car...

6. Your Customer Service Toolbox: Best Practices for Beginners

4.5

(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

7. Customer Service Basics: Improve your Service now

4.5

(889)

The basic golden rules to kickstart your service...

8. Zendesk for Customer Service Agents Training Course

4.6

(1,065)

How to provide great customer support using Zendesk, a course for beginners...

9. Electric Vehicle basics

4.3

(2,276)

Learn the basics of an electric car...

10. Brilliant Customer Service: How to Impress your Customers!

4.7

(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

11. Start Improving Customer Service

4.8

(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

12. Customer Service Mastery: Delight Every Customer

4.7

(18,204)

Master Customer Service using this practical customer care course...

13. Fundamentals of Logistics, Supply Chain & Customer Service

4.5

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Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

14. Customer Service Fundamentals: Putting People First

4.4

(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

15. Electric Vehicle Battery Charging Motor Components - Basics

4.3

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ELECTRIC VEHICLE BASICS LITHIUM ION BATTERY MANAGEMENT SYSTEM CHARGING TECHNOLOGY MOTOR EV COMPONENT BMS JOB...

16. [2023] Customer Service 2.0: Learn Digital Customer Service

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(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

17. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...

18. Customer Service Success: Take Your Skills to the Next Level

4.5

(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

19. Electric Vehicle Education

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Vehicle Types, Nomenclature, How They Work, Charging, Performance, Cost of Ownership, Features, Benefits, And More.....

20. Customer Service: 6 Keys To Exceptional Customer Service

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Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

Average service agent salary by education level

According to our data, service agents with a Master's degree earn the highest average salary, at $34,935 annually. Service agents with a Bachelor's degree earn an average annual salary of $33,545.

Service agent education level	Service agent salary
Master's Degree	$34,935
High School Diploma or Less	$29,479
Bachelor's Degree	$33,545
Some College/ Associate Degree	$30,527