Service agent job description
A service agent or a customer service agent or representative is an individual in charge of dealing with customer requests and complaints. Their duties include seeing through customers' needs, keeping records of given customer service, and keeping track of various channels.
Example service agent requirements on a job description
- High school diploma or equivalent
- Fluency in written and spoken English
- Excellent typing and data entry skills
- Ability to work in fast-paced environment
- Availability to work flexible hours, including weekends and holidays
- Strong customer service skills
- Ability to handle difficult customers with empathy and professionalism
- Effective communication skills, both verbal and written
- Ability to work well in a team environment
- Attention to detail and accuracy in data entry
Service agent job description example 1
DHL service agent job description
What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL Express is currently hiring for a Casual (on Call) Servic e Agent at our station in our new West Denver, CO locaiton . Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety, security, regulatory, and company policies.
The shift for this position is Monday through Friday 10:30am to 4:30pm.
Key Responsibilities:
- Provides customer service, sales and operational support for the Service Center
- Answers phone and greets visitors
- Resolves billing problems in relation to the Service Center
- Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
- Communicates with Sales/Service to resolve customer problems
- Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
- Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
- May process or prepare import/export documentation and assist in the customs clearance process in some markets
Service agent job description example 2
Brown & Brown service agent job description
The Colonial Group is seeking a Customer Service / Billing Agentfor its growing team in Greensboro, NC.
Answers billing and policy services phone calls. Processes Credit Card and EFT payments for The Colonial Group and Colonial Premium Finance. Assists the Underwriting Team with mail distribution, policy change requests and renewal quotes. Provides good communication and maintains a good rapport with Agents and Policyholders.
WHO YOU ARE:
You believe in working as a team and thrive in fun, collaborative environments. You have a client-focused attitude and value the importance of relationships, professionalism, and trust. You set goals high and aim higher. You have solid communication skills. You are detail oriented and organized. You enjoy learning new skills, systems, processes, and procedures. You are a great listener and are not afraid to ask questions. You believe that learning is vital to success.
WHAT YOU'LL DO:
Billing & Policy Service Phone Calls Process EFT & Credit Card Payments Sort /Mail Policy Documents Index Scanned Mail Assist Processing with Policy Changes & Renewal Quotes
WHAT YOU'LL NEED:
High school diploma, experience in the insurance industry
PREFERRED: Associates or Bachelor's Degree NC P&C License
WHAT WE OFFER:
Excellent growth and advancement opportunities Potential for discretionary bonuses Paid time off Generous benefits package: health, dental, vision, 401(k), etc. Employee Stock Purchase Plan
#LI-SD1
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Service agent job description example 3
Delaware North service agent job description
Service Exprees Agents start at $15 / hour!
Receive a $750 Sign-on Bonus! Bonus is paid out over time:
$150 paid at 30 days
$150 paid at 60 days
$200 paid at 90 days
$250 paid at 180 days
At Delaware North, we care about our associates' professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, Travel Discounts at Marriott Hotels worldwide and other employee discounts. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.
Some locations may implement a vaccination requirement in the future if required by federal, state, or local law.
Responsibilities- Promptly answer all phone calls, politely greet callers with a positive, clear voice and provide superior service to all guest requests and issues received with the goal of addressing and resolving any problems in an efficient and timely manner.
- Remain calm and composed during difficult situations, especially during periods of high-volume guest activity.
- Communicates situations where guests are dissatisfied or experiencing a problem to the Manager on Duty.
- Be a source of information to guests on various matters such as transport, restaurant advice, and adventures to explore.
- Maintains up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.
- Process guest payments.
- Other duties as assigned.
- Math skills needed to complete accurate calculations.
- Proficient computer skills.
- Detail oriented and ability to multi-task.
- Experience in a hotel or lodging environment and use of a property management system (Opera, PMS, Lightspeed, etc.) preferred.
- Experience in a call-center setting is helpful.
- Ability to sit and continuously perform essential job functions in confined spaces.
1st Shift
2nd Shift
Holidays
Weekends
Varies
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Resources for employers posting service agent jobs
Service agent job description FAQs
Updated March 14, 2024
