Service agent resume examples from 2026

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in service agent-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the service agent position.

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

1. You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
2. Include as many relevant hard skills and soft skills as possible from the listing.
3. Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some service agent interviews.

Your work experience should be structured:

1. With your most recent roles first, followed by earlier roles in reverse chronological order.
2. Job title, along with company name and location on the left.
3. Put the corresponding dates of employment on the left side.
4. Keep only relevant jobs on your work experience.

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

• Use strong action verbs like Led, Built, or Optimized.
• Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
• Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great service agent resumes:

Here is the best way to format your education section:

• Display your highest degree first.
• If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
• If you have a bachelor's or master's degree, do not list your high school education.
• If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from service agent resumes:

If you have any additional certifications, add them to the certification section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

Here are some of the best certifications to have on service agent resumes:

1. Certified Pharmacy Technician (CPhT)
2. Certified Information Technology Professional (CITP)
3. International Accredited Business Accountant (IABA)
4. Master Certified Electronics Technician (CETma)