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Service agent skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical service agent skills. We ranked the top skills for service agents based on the percentage of resumes they appeared on. For example, 23.5% of service agent resumes contained regular maintenance as a skill. Continue reading to find out what skills a service agent needs to be successful in the workplace.

15 service agent skills for your resume and career

1. Regular Maintenance

Here's how service agents use regular maintenance:

Perform regular maintenance including non-mechanical to ensure proper drive and handling.
Performed regular maintenance on vehicles and miscellaneous tasks assigned by manager.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service agents use customer service:

Communicate with the vendors or costumer and providing superior customer service for deliveries and drop-off locations pertaining to company policy.
Initiated and organized regular staff meetings to improve customer service, teamwork and communication among co-workers and management.

3. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how service agents use credit card:

Upgraded customers from regular to Gold and Platinum credit cards based on customer eligibility and payment history.
Communicated with credit card companies and financial institutions pertaining to guest information for reservation purposes.

4. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how service agents use quality standards:

Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.
Stayed in accordance with established policies, procedures, and quality standards, as well as any federal laws and regulations.

5. PET

Here's how service agents use pet:

Worked at promotional events, such as annual pet expo and monthly veterinary educational seminars.
Relay complex medical information to pet owners regarding medication and preventative care.

6. Car Washes

Here's how service agents use car washes:

Shuttle cars to and from car washes and dealerships for servicing, check fluid levels, and change tires.
Prepared cars for sending them out to car washes and dealerships for servicing.

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7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how service agents use telephone calls:

Processed telephone calls to and from customers in accordance with Contact Center and Prime-published departmental standards.
Arranged travel itineraries and booked reservations for customers via inbound telephone calls.

8. Life Insurance

Here's how service agents use life insurance:

Received recognition for being the top sales producer in the district for new life insurance policies, fixed and variable annuities.
Conduct policy owner review sessions to deepen client relationship, review clients other life insurance needs and cross sell company products.

9. Stain Removal

Here's how service agents use stain removal:

Vacuumed and cleaned cars interiors (stain removal) and added air freshener.
Clean vehicle interior: vacuum, shampoo, stain removal, air freshener.

10. Inbound Calls

Here's how service agents use inbound calls:

Identify opportunities for modified/additional insurance coverage and presents the opportunity to the customer as needed through inbound calls.
Recognized for exemplary performance for providing top-quality customer service and rapid resolution of inbound calls regarding Internet issues.

11. Vehicle Exterior

Here's how service agents use vehicle exterior:

Cleaned vehicle exterior and interior for quality customer product.
Clean vehicle exterior by using operating washing equipment.

12. Computer System

Here's how service agents use computer system:

Deescalated grievance calls by independently solving problems while navigating multiple computer systems concurrently.
Conducted and interpreted GIS-based data analysis, using computer system.

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how service agents use outbound calls:

Engaged in inbound/outbound calls from/to current customers concerning recovering company revenues for GMAC.
Performed outbound calls to verify employment/personal references to assist recruitment.

14. Body Damage

Here's how service agents use body damage:

Check returned vehicles for body damage, inoperative equipment, safety hazards, fuel level, mileage, etc.
Serviced rental vehicles which included detailing, tire check, water fluid, gas, and body damage inspection.

15. Front Desk

Here's how service agents use front desk:

Maintained resident safety, monitored front desk, facilitated communications and arranged transportation.
Relayed information to all departments such as security, engineering, housekeeping, front desk, banquets, and sales.

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List of service agent skills to add to your resume

The most important skills for a service agent resume and required skills for a service agent to have include:

Regular Maintenance
Customer Service
Credit Card
Quality Standards
PET
Car Washes
Telephone Calls
Life Insurance
Stain Removal
Inbound Calls
Vehicle Exterior
Computer System
Outbound Calls
Body Damage
Front Desk
Tire Pressure

Belt Loaders
FAA
Vehicle Damage
Problem Resolution
Customer Satisfaction
Rental Cars
Customer Inquiries
Troubleshoot
Exterior Body
Exceptional Guest
Room Service Orders
Safety Procedures
Insurance Policies
AAA
Customer Calls
De-icing

Customer Complaints
Air Freshener
Service Calls
Medicare
Customer Support
VIP
Transport Vehicles
FedEx
Customer Accounts
Blood Donors
Windshield Fluid
Customer Issues
Bank Secrecy Act
Quality Customer Service
Financial Products

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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