Top Service Agent Skills

Below we've compiled a list of the most important skills for a Service Agent. We ranked the top skills based on the percentage of Service Agent resumes they appeared on. For example, 21.4% of Service Agent resumes contained Clean Vehicle Windshields as a skill. Let's find out what skills a Service Agent actually needs in order to be successful in the workplace.

The six most common skills found on Service Agent resumes in 2020. Read below to see the full list.

1. Clean Vehicle Windshields

high Demand
Here's how Clean Vehicle Windshields is used in Service Agent jobs:
  • Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand.
  • Clean vehicle interior and exterior and also clean vehicle windshields, windows, mats, etc.2.
  • Polish, dry and clean vehicle windshields, windows, lights.
  • polish,dry and clean vehicle windshields,windows,lights,mats and exterior body, by hand.

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2. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Service Agent jobs:
  • Balance cash, checks and credit card transactions with sales report at the end of shift.
  • Utilized computerized cash register to process cash, debit & credit card transactions.
  • Handle all cash and credit card transactions in the purchase/refund of tickets.
  • Performed all cash and credit card transactions and front counter activities.
  • Processed credit card transactions during the check-in and check-out process.
  • Process point of sale and credit card transactions as needed.
  • Completed all credit card transactions.

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3. Customer Service

high Demand
Here's how Customer Service is used in Service Agent jobs:
  • Communicate with the vendors or costumer and providing superior customer service for deliveries and drop-off locations pertaining to company policy.
  • Initiated and organized regular staff meetings to improve customer service, teamwork and communication among co-workers and management.
  • Provided exceptional customer service, maintained a professional demeanor to convey a positive company image to the public.
  • Performed duties in auto preparation and maintenance, along with customer service interactions providing transport for renting customers.
  • Managed customer interaction with departmental staff including customer service issues and problem resolution in high profile clientele.
  • Completed data entry for customer service requests, and claims intake Processed Certificates-of-Insurance for commercial clients.
  • Assisted Customer Service Representatives with escalated calls which included any research to resolve borrower issues.
  • Maintain high level of customer satisfaction by providing problem-solving skills and supervising customer service team.
  • Provided professional courteous customer service and assistance to travelers navigating the Detroit Metropolitan Airport.
  • Provide extensive customer service to field personal and physicians to maintain positive work relationships.
  • Provided customers with an extremely clean, well-maintained vehicle and provided excellent customer service
  • Experienced with tracing packages and informing customers and customer service departments of dispositions.
  • Maintain quality satisfaction records while constantly seeking new ways to improve customer service
  • Provided excellent Customer Service to policyholders through phone calls and written correspondence.
  • Transported customers to destinations safely, providing top-tier, timely customer service.
  • Achieved Annual Silver Customer Service Award for delivering a supreme customer service
  • Generated repeat business and numerous referrals by employing exceptional customer service.
  • Demonstrated an ability to work independently and provide excellent customer service.
  • Negotiated insurance agreements and provided customer service for various issues.
  • Delivered excellent customer service for elderly and disabled patrons.

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4. Vehicle Exterior

high Demand
Here's how Vehicle Exterior is used in Service Agent jobs:
  • Cleaned vehicle exterior and interior for quality customer product.
  • Clean vehicle exterior by using operating washing equipment.
  • Maintained vehicle exterior and interior cleanliness.
  • Clean vehicle exterior by hand, vacuum, shampoo, and clean vehicle interior.
  • Clean vehicle exterior by hand, brush or by operating washing equipment.
  • Maintain basic upkeep of vehicle exterior and interior.
  • Preform car detail on vehicle exterior and interior.
  • Clean vehicle exterior by hand and washing equipment.
  • Clean vehicle exterior by hand operating the equipment.
  • Washed vehicle exterior and interior windows.
  • Clean vehicle exterior and interior.
  • Clean vehicle exterior by hand.
  • Clean vehicle exterior by brush.
  • Clean vehicle exterior by hand, brush or by operating washing equipment Perform miscellaneous job-related duties as assigned
  • Clean vehicle exterior by hand, clean and dry windsheilds windows and mats.
  • Clean vehicle exterior by automatic carwash.
  • Cleaned vehicle exterior and interior Assisted with automobile deliveries Performed pickups and drop offs of customers to designated locations

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Service Agent jobs:
  • Ensured extraordinary customer service by promptly and accurately responding to phone calls from existing customers.
  • Handled incoming phone calls confirming medical and Pharmacy benefits, Updated Medical Providers account.
  • Major Responsibilities: Guest services, product knowledge, answering phone calls and taking reservations in person and over the phone.
  • Answer incoming phone calls/emails/faxes, enter support calls into the call tracking database and direct nonsupport calls to the appropriate party.
  • Answer all phone calls, receive all take customer phone orders, and prepare the finished orders for waiting patrons.
  • Receive 100+ phone calls daily from Club Members, Highway Patrol and Police Officers in need of Emergency Roadside Service.
  • Answer phone calls after hour's medical and dental offices and pass all pertinent information to the appropriate doctor offices.
  • Answer incoming consumer support escalations, phone calls, and emails in an effective, efficient, and friendly manner.
  • Handled an $8 million book of business Make or received 40 phone calls per day Cross-sell accounts for new business
  • Placed business to business phone calls, spoke with clients following script verbatim and data entry of client information.
  • Performed office duties such as greeted customers, answered incoming phone calls, and directed calls to appropriate agent.
  • Obtained payments from delinquent borrowers through letters, skip trace, requesting a field representative, and phone calls.
  • Handle all the incoming phone calls at the hotel from all over the world and in the hotel.
  • Handled incoming phone calls by responding to procedural questions and assisting callers with various help desk type requests.
  • Follow up phone calls, staff a courtesy desk and assist guests in completing their required immigration documentation.
  • Team Lead of 4 agents; monitored phone calls for accuracy, efficiency and company standard customer service.
  • Take phone calls in an effort to help members understand the procedures for canceling or freezing their contracts.
  • Partnered with supervisor and managers about important phone calls, or incoming opportunities for the business.
  • Directed over 100 phone calls per day achieving the fastest ca handling time on my team.
  • Relay accurate messages to the recipient through phone calls, page, text, or email.

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6. Car Rentals

high Demand
Here's how Car Rentals is used in Service Agent jobs:
  • Demonstrated communication abilities by assisting business travelers via phone in booking travel reservations including air, hotel, and car rentals.
  • Shuttle vehicles, customer pickups, car rentals, and general maintenance or office duties.
  • Respond to customer inquiries involving car rentals; checking in and exiting.
  • Maintain car rentals for customers and pick up customers when needed.
  • Performed preparation for car rentals prior to use by customers.
  • Handled client questions or complaints of overdue car rentals.
  • Make sure car rentals were clean for customers.
  • Detailed and serviced car rentals.
  • Service American/Us Airways passengers with assistance to and from departure and arrival gates, baggage claim, car rentals and etc.
  • Drive car rentals 100 miles from base to other Rent-A-Car companies Quality cleaning of interior of cars arriving to base
  • Network with vendors for tickets, car rentals and any other special needs clients may have.
  • Assist with check-in and check-out car rentals * Inspect and maintain all vehicles daily * Provide exceptional customer service
  • Picked up customers for car rentals Dropped customers off after car rentals Cleaned and Prepped cars to be rented
  • Detail all incoming car rentals Pick up and drop off customers Answer phones and help with reservations

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7. Basic Maintenance Check

high Demand
Here's how Basic Maintenance Check is used in Service Agent jobs:
  • Prepare cars for renting, including basic maintenance checks of the inside, outside, and under the hood of vehicles.
  • Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside vehicle
  • Clean Vehicle exterior by hand, perform basic maintenance check, assisted with local automobile deliveries, maintained inventory of cleaning supplies
  • Perform basic maintenance checks, monitor mileage, and ensure accurate fluid, and fuel levels for each vehicle.
  • Perform basic maintenance check: under the hood, gas, oil, antifreeze, etc.
  • Performed basic maintenance check: under the hood, inside the vehicle, inside/outside vehicle.
  • Performed basic maintenance checks on the fleet to ensure proper performance and customer satisfaction.
  • Perform basic maintenance check: under the hood, interior and exterior of cars.
  • Performed basic maintenance check of vehicle exterior/interior to ensure road safe for customers.
  • Cleaned interior & exterior of rental cars, performed basic maintenance checks.
  • Detailed and maintained an 85 car fleet and performed basic maintenance checks.
  • Perform basic maintenance check: fluids levels, tire pressure, etc.
  • Performed basic maintenance checks on incoming and outgoing vehicles.
  • Perform basic maintenance check under the hood.
  • Perform basic maintenance checks on vehicles.
  • Perform basic maintenance check and verify appropriate stickers are attached to vehicle (e.g., registration, plates, etc.)
  • Cleaned fleet inventory interior and exterior with provided tools and resources Performed basic maintenance check and necessary fluid top-ups on fleet
  • Perform basic maintenance check Verify appropriate stickers are attached to vehicle.
  • Cleaned vehicles, performed basic maintenance checks.Maintained cleaning supplies inventory.Set up reservations, assisted with local automobile deliveries.
  • Cleaned exterior of vehicles Performed basic maintenance check on vehicles Assisted with local automobile deliveries

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8. Appropriate Stickers

high Demand
Here's how Appropriate Stickers is used in Service Agent jobs:
  • Verified appropriate stickers were attached to vehicle including registration and plates.
  • Ensured that all appropriate stickers, vehicle registration and license plates were visible and affixed appropriated to the vehicles.
  • Verified if the appropriate stickers were attached to vehicle (registration, plates, etc.).
  • Verify appropriate stickers are attached to vehicle (registration, plates, etc.)
  • Verify appropriate stickers are attached to vehicle and assist with local auto deliveries.
  • Verify appropriate stickers are attached to the vehicle(registration and plates).
  • Verify appropriate stickers are attached to the vehicles before check out.
  • Verify vehicles have appropriate stickers, registration and plate information.
  • Verified appropriate stickers are attached to vehicle.
  • Put appropriate stickers on vehicles.
  • related duties assigned Verify appropriate stickers, registration on vehicles Maintain inventory
  • verfied appropriate stickers are attached to vehicle (registration,plates,etc.)

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9. Fluid Levels

high Demand
Here's how Fluid Levels is used in Service Agent jobs:
  • Shuttle cars to and from car washes and dealerships for servicing, check fluid levels, and change tires.
  • Perform basic maintenance check: checking fluid levels, changing tires, inside the vehicle, and outside vehicle.
  • Performed regular maintenance (non-mechanical) such as check tire pressure, fluid levels, and vehicle gas.
  • Perform regular maintenance on vehicles: Check tire pressure, fluid levels, gas the vehicle.
  • Prepare vehicles to be rented, Check fluid levels, Provide rides to customers.
  • Cleaned Cars, checked car fluid levels, Checked tire tread and Tire Pressure.
  • Maintained the vehicle's fluid levels as well as assisted in local automobile deliveries.
  • Clean vehicle exterior and interior, check fluid levels and add fluid as necessary
  • Inspect vehicles for damage, worn tire treads, and low fluid levels.
  • Performed basic maintenance on vehicles such as checking fluid levels & tire pressure.
  • Clean and inspect vehicles inside and out, and check fluid levels.
  • Washed cars, preformed basic maintenance, checked fluid levels, etc.
  • Vacuum, remove dust, and check fluid levels on rental vehicles.
  • Maintained vehicles fluid levels, service requirements, appearance and cleanliness.
  • Operate cleaning equipment and maintain fluid levels in vehicles.
  • Fill gas tank and check all fluid levels.
  • Check and maintain fluid levels on all vehicles.4.
  • Checked under the hood for fluid levels.
  • Checked fluid levels and changed tires.
  • Maintained proper gas and fluid levels

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10. Data Entry

high Demand
Here's how Data Entry is used in Service Agent jobs:
  • Executed large monetary mutual fund transactions both in person and telephone with shareholders using numerous financial data entry applications.
  • Verified accurate data entry of customer account information, payments and other transactions into database.
  • Perform accurate and timely data entry into internal reporting tools and databases.
  • Provided data entry for guest surveys/email/incidents utilizing GuestWare Software.
  • Completed all data entry related to all responsibilities.
  • Perform a variety of duties including opening and sorting mail, scanning, filing, faxing, filming and data entry.
  • Read and legibly filled out documents and forms necessary to the operational requirements of the airline, including performing data entry.
  • Contacted businesses and residences for surveys, donations and sales, did data entry and provided high quality customer service.
  • Skilled in routine office task such as accounts payable, preparing correspondence, data entry, mail processing, filing.
  • Handle baggage and flight duties in an extremely high time sensitive environment while providing excellent customer service and data entry skills
  • Provided effective and timely resolution of a range of member inquiries, while utilizing efficient data entry skills.
  • Enter data entry and process paperwork to assist customers in need of emergency cash and card services.
  • Performed administrative data support and data entry functions as well as processed (credit card) payments.
  • Cross-trained with surrounding departments in order to assist with data entry for traffic tickets and toll violations.
  • Maintained the upkeep of the company s cars, collected inventory, data entry and problem solving.
  • Completed data entry for policies in our management system that did not download into the system.
  • Assisted with data entry of billing procedures and determined any problems with accounts and/or resolutions.
  • Followed up cases, worked service requests, escalations, data entry, digital filing.
  • Experience in Data Entry and Customer Service while filling in as a Customer Service Representative.
  • Confirmed daily data entry was completed and explained discrepancies and variances in reports.

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11. Local Automobile Deliveries

high Demand
Here's how Local Automobile Deliveries is used in Service Agent jobs:
  • Verified appropriate stickers were attached to vehicle for proper registration; assisted with local automobile deliveries.
  • Assist with local automobile deliveries and providing transportation to customers as needed.
  • Assisted in local automobile deliveries and miscellaneous duties.
  • Maintained vehicle inventory; Assisted in local automobile deliveries
  • Assist with local automobile deliveries and transporting customers.
  • Operated commercial vehicles and made local automobile deliveries.
  • Assisted with local automobile deliveries to and from other dealerships, branches and auto repair stores.
  • Maintain inventory of cleaning supplies, assisting with local automobile deliveries.
  • Clean vehicle exterior, and may assist with local automobile deliveries.
  • Conducted local automobile deliveries to the airport and other Enterprise locations.
  • Assist with local automobile deliveries to and from offices.
  • Assist with local automobile deliveries and customer shuttle service.
  • Assist in local automobile deliveries.
  • Assist with local automobile deliveries.
  • Clean vehicle by hand and or operating washing equipmentVacuum and shampoo interior Assist local automobile deliveries
  • Assisted with local automobile deliveries Perform miscellaneous job-related duties as assigned
  • Assisted with local automobile deliveries Dealt with DMV tasks (registration, plates, etc.)
  • Transported customers to and from branch locations to desired locations Assisted with local automobile deliveries Responsible for maintaining vehicle lot inventory
  • Assist with local automobile deliveries Maintain communication between various branches, dealerships and managers Perform miscellaneous job-related duties as assigned
  • Maintain an inventory of cleaning supplies Assist with local automobile deliveries Perform miscellaneous job-related duties as assigned

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12. Windshield Fluid

high Demand
Here's how Windshield Fluid is used in Service Agent jobs:
  • Check and if necessary add windshield fluid, gas, oil, water and antifreeze to vehicles.
  • Analyzed a cars' need for windshield fluid, gas, oil, water and antifreeze.
  • Determine need for and add windshield fluid, gas, oil, water and antifreeze.
  • Determined need for and added windshield fluid, gas, oil, water as needed.
  • Determined need for and added when necessary windshield fluid, gas, and oil.
  • Monitored windshield fluid, gas, oil, water and antifreeze on rentals.
  • Determine need for and would add windshield fluid, gas.
  • Pop hood open to apply windshield fluid if needed.
  • Added windshield fluid, gas, oil, water, antifreeze.
  • added windshield fluid, gas, oil, water and antifreeze to vehicle if needed.
  • check or add windshield fluid, gas, water, or antifreeze if needed.
  • Determine needfor and add windshield fluid, gas

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13. Air Freshener

high Demand
Here's how Air Freshener is used in Service Agent jobs:
  • Cleaned vehicle windshields, windows, mats and exterior body, add air freshener, fuel and cleaned vehicle interior.
  • Vacuumed, shampooed, added air freshener and cleaned vehicle interior.
  • Vacuum, add air freshener, and clean vehicle interior.
  • Polish vehicle and dry exterior, windshields, windows and mats Vacuum interior and add air fresheners.
  • Clean vehicles interior vacuum, wipe down, and air freshener.
  • vacuum,shampoo,add air freshener and clean vehicle interior .

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14. Technical Support

high Demand
Here's how Technical Support is used in Service Agent jobs:
  • Provided advanced technical support on operation or maintenance of personal computers and/or peripherals using documented procedures and available tools.
  • Interact with members by explaining goals and company expectations and provide specialized technical support.
  • Provided technical support to agents and supervisors including handling escalated calls.
  • Provided veterinary specialists with technical support and assisted with case distribution.
  • Provided general and technical support to members regarding identity theft concerns.
  • Provided practitioners with technical support and assistance with consultation submission.
  • Job Description: Customer service and technical support representative.
  • Focus on first call resolution including simple technical support
  • Provide administrative and technical support when necessary.
  • Provided basic technical support for cellular devices.
  • Answer inbound calls regarding new sales, upgrading services, billing issues, technical support, requests to cancel and customer retention
  • Use of spreadsheets and meet to provide technical support to the User Services department in order to improve the system.
  • Provided technical support for operation of Hand Held Computers, Desktops and Mainframes for all business units within the corporation.
  • Specialized in online banking technical support, bill payment servicing and Automatic Clearing House (ACH) transactions.
  • Provide technical support for various agent issues: phone set-up, printer installs, electronic transactions, etc.
  • Recruited to this opportunity to provide technical support for Concordance, Concordance Evolution, and Concordance FYI.
  • Handled sales of technical support solutions to help customers with their technical needs and services.
  • Served as technical support for website, including online password reset and payment processing issues.
  • Provided customer service/technical support to Sprint PCS costumers in the US and other companies.
  • Top seller for two consecutive months for bundle of QuickBooks and Technical Support.

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15. Car Washes

average Demand
Here's how Car Washes is used in Service Agent jobs:
  • Prepared cars for sending them out to car washes and dealerships for servicing.
  • Shuttled cars to and from car washes and dealership for servicing.

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16. Car Transports

average Demand
Here's how Car Transports is used in Service Agent jobs:
  • Shuttle cars to and from dealerships for maintenance, car transports to/from offices.
  • Assisted with car transports to and from offices.

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17. Clean Cars

average Demand
Here's how Clean Cars is used in Service Agent jobs:
  • Clean cars inside and out, maintain small maintenance on cars, take cars to correct locations throughout the airport.
  • Developed a friendly relationship with my co-works, clean cars in a fast pace, and pick-up and drop-off customers.
  • Clean cars, pick customers up and drop them off, General cleaning, transport cars between enterprise locations
  • Clean cars, inside and out, deliver cars to corporations, pick customers up and drop off customers
  • Clean cars so they can be rented out again, pickup and drop off cars to get serviced.
  • Clean cars inside and out, greet customers, clean work area, pickup or drop off customers
  • Clean cars, drive customers where they need to go, and transporting vehicles to other locations
  • Clean cars inside and out * Pick customers up * Drop customers off at their designated destination
  • Inventory - keeping track of clean cars and dirty cars and delivering cars to appropriate locations.
  • Washed vehicle exterior to clean cars, using cleaning solution, water, cloths and brushes.
  • Clean cars on return, pick up and drop off customers, and customer service
  • Clean cars check for damage gas up vehicles and take them for monthly maintenance.
  • Partner with other associates and management to clean cars for all incoming customers.
  • Park clean cars in proper lanes and make them ready for the customers.
  • Clean cars, taking customers from the office to body shops or home.
  • Service Prep Pick up and drop off customers, clean cars, routine maintenance
  • Pick up and drop off customers, clean cars, and stage vehicles.
  • Send out clean cars while following all protocols and maintain the work space
  • Clean cars that get returned, pick up and drop off customers.
  • Clean cars pick up and drop off customers answer phones make work schedule

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18. Outbound Calls

average Demand
Here's how Outbound Calls is used in Service Agent jobs:
  • Engaged in inbound/outbound calls from/to current customers concerning recovering company revenues for GMAC.
  • Performed outbound calls to verify employment/personal references to assist recruitment.
  • Execute professional management of incoming and outbound calls.
  • Performed outbound calls to promote customer satisfaction.
  • Received incoming calls from members researching benefits in accordance with department standards and made outbound calls as needed, data entry.
  • Monitor status of requested / assigned work, prepare customized correspondence as necessary, and make outbound calls as requested.
  • Make outbound calls 200 events a day, schedule appointments for blood service using multiple screens while updating donor information.
  • Assist guest with modifying their reservations, answer inbound/outbound calls and also dispatch calls to engineers for service failures.
  • Make outbound calls to customers whom are selling products through PayPal and eBay and determine the risk involved.
  • Place outbound calls to recruit prior donors so that patients can continue to get the treatment they need.
  • Handle inbound and outbound calls, respond to emails, and research customers' issues and questions.
  • Cross sold insurance products, identifies sales leads, and makes outbound calls to finalize a sale.
  • Answer inbound calls and make outbound calls to clients and patients to confirm eligibility; outbound sales.
  • Answered an average of 200 both inbound and outbound calls daily through the call center queue.
  • Managed customer concerns and account maintenance through e- mail, inbound calls, and outbound calls.
  • Prioritized daily work activities, including queue work and outbound calls, to meet operational requirements.
  • Make outbound calls to customers who have requested a return phone call from a supervisor.
  • Make outbound calls to members, have a quota of 32 appointments per day.
  • Make outbound calls and emails to verify sensitive player and transaction information.
  • Make outbound calls to members about auction bids that were initiated by members

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19. Stain Removal

average Demand
Here's how Stain Removal is used in Service Agent jobs:
  • Vacuum, shampoo, add air freshener and clean vehicle interior (some stain removal may be required).
  • Clean vehicle interior: vacuum, shampoo, stain removal, air freshener.
  • Vacuumed and cleaned cars interiors (stain removal) and added air freshener.
  • Clean and vacuum interior, with some stain removal.

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20. Tire Pressure

average Demand
Here's how Tire Pressure is used in Service Agent jobs:
  • Perform basic maintenance such as tire pressure, check fluids, replace marker lights, the lift gate, etc.
  • Performed lite maintenance on the vehicles such as checking tire pressure, windshield whipper fluid and checking oil.
  • Perform non-mechanical services like checking tire pressure, fluid level, refueling, and safety features of vehicles.
  • Detailed cars, topped off fluids like gas, oil, water, antifreeze, and tire pressure.
  • Detail inside cars, check oil, washer fluid and tire pressure then put back online for re-rental.
  • Wash vehicles to prepare for rental; basic vehicle maintenance (check washer fluid and tire pressure).
  • Detailed cars thoroughly, Picked up customers if needed, Checked fluids and tire pressure in cars.
  • Detail cars and Driver, Checking for return body damage, tire pressure and oil change.
  • Cleaned and serviced vehicles with gasoline; checked tire pressure and ensured vehicle diagnostics were clear.
  • Performed daily check such as oil change, tire pressure, and fuel level.
  • Check vehicle's tire pressure and windshield washer fluid; add if needed.
  • Detail vehicles, check tire pressure, deliver and pick up vehicles.
  • Regulate tire pressure and keep a log of damage/ maintenance records.
  • Detail vehicles by cleaning, vacuuming, and checking tire pressure.
  • Check fluids oil, window washing solution and tire pressure.
  • Checked cars for damage and insured proper tire pressure.
  • Wash cars check car mileage and tire pressure.
  • Check tire pressure and fuel the vehicles.
  • Check fluids and tire pressure.
  • Put more air in the tires and make sure tire pressure light isn't on.

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21. Customer Accounts

average Demand
Here's how Customer Accounts is used in Service Agent jobs:
  • Determined and issued appropriate adjustments through applying and denying refunds/credits to customer accounts.
  • Established professional relationships, assigned customer accounts, and met assigned targets.
  • Review customer accounts to determine risk associated to company by customer.
  • Opened and maintained customer accounts by recording account information.
  • Maintained customer accounts and followed strict confidentiality policies.
  • Research customer accounts for detailed information of shipments.
  • Managed customer accounts, handled all business correspondence.
  • Reviewed customer accounts and payment information for accuracy.
  • Conduct inbound or outbound account receivable telephone calls to RMO customer accounts to prompt for payment of past due invoices.
  • Support Dividend Miles customer accounts by phone and email and supported customer revenue and Dividend Miles ticket purchases
  • Handled customer accounts with payments, endorsements, coverage counseling and guidance on general insurance questions.
  • Opened new customer accounts, input information into the data base, updated accounts as needed.
  • Adjusted customer accounts after extensive research and investigation to locate the bank error.
  • Managed customer accounts and advocate our product to the clients needs.
  • Manage the establishment, customization and maintenance of customer accounts.
  • Research customer accounts to provide the best solution.
  • Create customer accounts once coverage has been bound.
  • Utilized Cubs system to manage customer accounts.
  • Received and recorded payments for customer accounts.
  • Assisted with data entry for customer accounts.

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22. Internet

average Demand
Here's how Internet is used in Service Agent jobs:
  • Recognized for exemplary performance for providing top-quality customer service and rapid resolution of inbound calls regarding Internet issues.
  • Assisted customers in resolving issues with their Internet connection via telephone and person-to-person interaction.
  • Assisted customers with advanced technical troubleshooting of telephone, television, and internet equipment.
  • Provided technical support on internet based financial software.
  • Verify pertinent customer information for order process, communicate with customers via: internet, telephone, email and chats.
  • Provided training and support for a proprietary Internet portal, with a multitude of treasury management products and applications.
  • Assist members with account inquires and transactions via phone, email, Internet chat, and fax.
  • Generated and grew revenue through sale of accounting software, Internet services and peripheral products / services.
  • Received inbound sales calls for cable, internet, and phone orders for individuals and business accounts.
  • Assisted through sales, customer calling services, cellular phones and service, DSL internet connections.
  • Assisted clients with package research over the counter, via the internet and over the telephone.
  • Prospected using internet leads, referrals, and local marketing to sell personal and commercial insurance.
  • Assist customers with internet, phone, and teleconference issues via phone and computer chat.
  • Performed credit card billing functions based on requests sent via the Internet by front-line agents.
  • Assisted callers with issues with internet connectivity, networking of computers and email setup.
  • Take orders for local and long distance phone service and high speed internet service.
  • Conducted analysis and troubleshooting via telephone for customers DSL and Dial-up Internet services.
  • Connect with members over the phone or internet, fax, or mail.
  • Processed new internet sales and service request efficiently while maintaining high quality service.
  • Provided customer assistance with internet access, code calls, and specialty forms.

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23. Detail Cars

average Demand
Here's how Detail Cars is used in Service Agent jobs:
  • Detail cars returned in timely fashion * Give customer ride to house or body shop * Keep work area and equipment clean
  • Detail cars, check ins, valet the cars, accident reports on damaged cars (do visual inspections).
  • Clean and detail cars, pick and drop off customers, bringing cars to dealerships when needed to be service.
  • Wash and detail cars, pick up and drop off cars to and from dealership and service area.
  • Detail cars upon arrival and make sure they are in good working order for the next customers.
  • Job duties: Detail cars, take customers to airport, and greet customers.
  • Wash, detail cars, drop off and pick up customers to various locations.
  • Run the service crew, open service bay m-f, am inventories, detail cars
  • Detail cars, keep bay area clean, drive customers to their destinations.
  • Clean and detail cars for customers in a timely and efficient manner.
  • Detail cars, move cars, pick up customers, Refuel cars
  • Vacuum, wash, and detail cars if required to.
  • Detail cars at fast pace so customers would be satisfied.
  • Service Agent: Detail cars (vacuuming and washing).
  • Clean and detail cars to uphold customer satisfaction.
  • Detail cars according to company protocol and standards.
  • Detail cars, get them ready to be rented
  • Wash and detail cars and check fluids.
  • Clean and detail cars after each use.
  • Detail cars till I got laid off

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24. Customer Complaints

average Demand
Here's how Customer Complaints is used in Service Agent jobs:
  • Resolved customer complaints and emergency situations whenever possible and escalate to the proper authority when necessary.
  • Engaged in customer retention & resolved customer complaints & regained consumer satisfaction with products/services
  • Resolved customer complaints while maintaining high standards to meet customer expectations.
  • Handle customer complaints, billing questions while maintaining strategic relationship/partnership-building skills
  • Resolved customer complaints and pro-actively rectify the situation before escalation.
  • Resolved internal and external customer complaints and inquiries.
  • Address customer complaints/escalations and resolve any underlying drivers.
  • Maintain monthly production guidelines and resolve escalated customer complaints
  • Attempted to resolve customer complaints without further escalation.
  • Supported supervision by mediating escalated customer complaints.
  • Clarified and resolved customer complaints.
  • Logged and helped resolve customer complaints
  • Responded to any customer complaints, determined the problem and solved by expediting correction or payment adjustment to ensure resolution.
  • Resolved customer complaints by utilizing most appropriate action while maintaining customer loyalty and protecting the company's assets.
  • Handled incoming phone calls, recommended products, and handled customer complaints on a daily basis.
  • Corrected discrepancies on statements and dealt with customer complaints or issues regarding their bill.
  • Managed customer complaints with tact and care to solve the issue at hand.
  • Accept and resolve customer complaints and issues involving quality of product or service.
  • Give accurate and appropriate information to answer inquiries and resolve customer complaints.
  • Assisted passengers with lost and damaged baggage; handled customer complaints.

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25. Regular Maintenance

average Demand
Here's how Regular Maintenance is used in Service Agent jobs:
  • Perform regular maintenance including non-mechanical to ensure proper drive and handling.
  • Performed regular maintenance on vehicles and miscellaneous tasks assigned by manager.
  • Performed regular maintenance on vehicles.
  • Performed basic and regular maintenance, non-mechanical services, and moves vehicles in a timely and safe manner.
  • Performed regular maintenance (non-mechanical services) and other duties assigned by the manager.
  • Performed regular maintenance on Rent-A-Car vehicles in a timely and safe manner.
  • Cleaned vehicles inside and out and performed regular maintenance services.
  • Perform regular maintenance (no Mechanical).
  • Perform regular maintenance (non-mechanical services).
  • Performed regular maintenance duties rental fleet Verified and confirmed vehicles had valid (registration, plates, etc.)
  • Pick up and drop off costumers Perform regular maintenance (non-mechanical services)
  • Cleaned vehicles in and out Performed regular maintenance and moved vehicles
  • Managed inventory of vehicles Perform regular maintenance (non-mechanical) on vehicles Transported corporate vehicles and customers to destinations
  • Cleaned interior and exterior of vehicles Performed regular maintenance on vehicles Identified and reported vehicle damage

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26. Front Desk

average Demand
Here's how Front Desk is used in Service Agent jobs:
  • Maintained resident safety, monitored front desk, facilitated communications and arranged transportation.
  • Relayed information to all departments such as security, engineering, housekeeping, front desk, banquets, and sales.
  • Supervised staff while communicating with sales agents and front desk to respond to customer special vehicle requests and needs.
  • Handle Customer Service in Hotel reservations over IP Telephony, as well as Hotel Front Desk Tech Support.
  • Clean & prep car for incoming customers, Communicate with management & front desk via 2 way radio.
  • Handle inquiries for Front Desk, Housekeeping, Engineering, Security, Spa and other hotel outlets.
  • Assisted guests in all Front desk related functions to maintain a high standard of service and hospitality.
  • Front desk duties taking care of all in house gust staying within the hotel while on shift
  • Assist with front desk operations to include posting guest transactions, balances and communication through emails.
  • Helped maintain a positive relationship with front desk during peak seasons when department cohesion was needed.
  • Cleaned and maintained the front desk by making sure it was stocked with all the supplies.
  • Offer assistance with luggage, valet parking, and segue guests to the front desk.
  • Coordinated with hotel front desk to accommodate hotel guests to the club during their stay.
  • Managed front desk inventory and responsible for opening and closing the club at operating hours.
  • Work closely with Housekeeping and Front Desk to ensure all guest needs are met.
  • Cross-trained in Housekeeping, In-Room Dining, Transportation, Concierge and Front Desk.
  • Covered all duties of PBX, Front Desk, and Front Office Manager.
  • Assist front desk with check out of guest and guest settlement of charges.
  • Front Desk Agent assisting this prestigious club with all member and guest services.
  • Answered phones and greeted customers while covering the front desk when needed.

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27. Troubleshoot

average Demand
Here's how Troubleshoot is used in Service Agent jobs:
  • Solved billing and technical complications through troubleshooting and instruction while maintaining a positive attitude and building rapport.
  • Sustained and operated systems through effective troubleshooting, repair, diagnostics and system performance analysis.
  • Assisted customers who needed assistance with wireless device, troubleshooting or replacing wireless device.
  • Received in-bound calls Scheduled appointments regarding GE appliances Performed troubleshooting strategies prior to scheduling
  • Executed troubleshooting techniques used in researching packages with incorrect or incomplete address information.
  • Provided account management and troubleshooting solutions for both domestic and global customers.
  • Consulted customers on questions or concerns involving procedures, troubleshooting and diagnostics.
  • Performed troubleshooting in order to determine whether a certified technician is needed.
  • Assisted Technical Support Staff writing reports and troubleshooting telephony issues for customers.
  • Served as primary point of contact and troubleshooter for complex escalated complaints/inquiries.
  • Utilize a computerized system for tracking, information gathering and/or troubleshooting.
  • Navigate online reference materials and provide troubleshooting for technical online issues.
  • Troubleshooted technical and non-technical issues related to computer software and hardware.
  • Conducted troubleshooting of customer issues with databases and resolved technical issues.
  • Aided customers in troubleshooting of Appliances covered under Extended Warranty.
  • Navigate through multiple online reference materials and provide troubleshooting.
  • Ensured first-call resolution and troubleshooting of major appliances.
  • Answer telephone rendering warranty service and technical troubleshooting.
  • Help customers through difficult situations by troubleshooting.
  • Perform basic software troubleshooting and diagnostics.

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28. High Volume

average Demand
Here's how High Volume is used in Service Agent jobs:
  • Managed a high volume of inbound calls from potential and current policy holders in a fast-paced environment.
  • Supervised customer service staff in high volume call center to maintain performance standards and productive work relationships.
  • Process reservation request, cancellations and changes via high volume call center, emails, and faxes.
  • Assisted policyholders in the maintenance and service of their policies in a high volume call center.
  • Field a high volume of incoming phone calls for quotes on various commercial lines products.
  • Provided support during Hurricane Katrina, and assisted Claims with a high volume of calls.
  • Answer high volume inbound calls and handled member inquiries in a fast and accurate manner.
  • Field, direct, and transfer a high volume of calls to proper department.
  • Handle high volume customer inquiries, complaints, billing questions and payment extension/service request.
  • Worked as a team member within a fast paced and high volume industry.
  • Answered high volume calls centralized within the office, sorted and distributed mail.
  • Do a high volume of vehicles and at a fast and steady rate.
  • Achieved Elite Status for high volume sales increases in Boise Idaho.
  • Receive and make phone calls in a high volume call center.
  • Handled a high volume of inbound calls speaking directly with policyholders.
  • Answered high volume of incoming calls concerning fare and schedule information.
  • Experience in working with high volume calls and answering intricate inquiries.
  • Remain ready to successfully complete high volume, fast paced work.
  • Assisted staff in account receivable department during high volume workloads.
  • Answer a high volume of calls both internal and external.

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29. Telephone Calls

average Demand
Here's how Telephone Calls is used in Service Agent jobs:
  • Processed telephone calls to and from customers in accordance with Contact Center and Prime-published departmental standards.
  • Arranged travel itineraries and booked reservations for customers via inbound telephone calls.
  • Handled incoming telephone calls and arranged individual appointments.
  • Welcome and acknowledge all guests according to company standards, answering all telephone calls using proper luxury language and etiquette.
  • Posted charges for rooms, food, liquor or telephone calls to ledgers manually or by using computer system.
  • Answered department telephone calls within 3 rings, using proper greetings, telephone etiquette, and correct salutations.
  • Performed mass mailing for companies and follow-up telephone calls to assure their understanding of all the information.
  • Resolved incoming telephone calls and emails from branch and dealer customers as well as upper management.
  • Answer customer's telephone calls inquiring appointment orders, billing information, or handling payments.
  • Answered incoming telephone calls; general emails; and on-line chat requests promptly and proficiently.
  • Received re-routed inbound telephone calls from consumer customers who wish to disconnect there service.
  • Receive telephone calls and handled customer issues or directed messages to appropriate personnel.
  • Answered incoming telephone calls & provided information on hotel and club services.
  • Answer telephone calls from guests seeking to make or cancel reservations.
  • Handle high volume of telephone calls for multiple companies.
  • Perform multiple tasks such as answer guest telephone calls.
  • Handle telephone calls from clients about debt relief solutions.
  • Answered and dispatched incoming telephone calls.
  • Answer and direct all external incoming telephone calls followingWestin telephone etiquette.
  • Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.

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30. Body Shops

low Demand
Here's how Body Shops is used in Service Agent jobs:
  • Focused on customer satisfaction and relationship with dealerships and body shops.
  • Provide customer service by driving customers to and from airport, dealerships, auto body shops, and/or their homes.
  • Delivered cars to other branches or customers residents, offices, and or body shops, detailed vehicles checked fluids
  • Picked up and dropped off customers and guests from their homes, car dealerships, and auto body shops.
  • Pick up and drop off rental customers at residential homes, body shops and dealerships in the Manchester Area.
  • Picked up customers from various locations and dropped them off at Enterprise/Body Shops in the Chicago Land area.
  • Picked up and dropped off vehicles of all sorts from car dealerships and auto body shops.
  • Drive vehicles to and from body shops, dealerships and various enterprise locations efficiently and safely.
  • Promote car sales, generate rental to customers, body shops, and insurance companies.
  • Helped grow relationships with body shops in order to widen customer base through recommendations.
  • Discussed claims with various body shops that are within the Nationwide Insurance Repair Network
  • Washed and cleaned all cars Transported vehicles from other branches and body shops.
  • Transported damaged vehicles to various body shops and picked them up once repaired.
  • Body shops, and dealerships in order to promote more customer referrals.
  • Transfer cars between dealerships, body shops, and other Enterprise branches.
  • Picked up cars from dealerships and body shops for the office.
  • Transported cars to and from the branch and body shops.
  • Pick up payments to enterprise from dealership and body shops.
  • Pick customers up from body shops or their homes.
  • Pick up and drop off car at body shops.

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31. Insurance Policies

low Demand
Here's how Insurance Policies is used in Service Agent jobs:
  • Performed customer service on automobile insurance policies for military and civilian policyholders nationwide.
  • Evaluated insurance policies to make recommendations, enhancements and potential revenue.
  • Provided accurate telephone quotes for insurance policies.
  • Retain upcoming renewing insurance policies.
  • Serviced large corporate insurance policies.
  • Received recognition for being the top sales producer in the district for new life insurance policies, fixed and variable annuities.
  • Account management for both individual life and long-term care insurance policies and group medical, and life insurance policies.
  • Understand the company's insurance policies and be able to tell whether a policy covers a type of loss.
  • Created new sales of State Farm auto, homeowners, life, health and business insurance policies.
  • Educated new and existing customers while selling auto, home, toy, and umbrella insurance policies.
  • Assist members with payments, questions, and endorsements regarding their memberships and automobile insurance policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
  • Keep up to date with changes to company and insurance policies, enrollments and plan cancellations.
  • Tasked with writing new business including, auto, home, life and health insurance policies.
  • Assisted customers on the front line in selling and servicing auto and property insurance policies.
  • Earned annual President's Award every year for selling 30 insurance policies minimum per month.
  • Obtained information on Life, Health, Disability, and Long-Term Care insurance policies.
  • Initiate sales to existing and prospective customers for AAA memberships and life insurance policies.
  • Customized insurance policies to suit individual customers, often covering a variety of risks.
  • Initial point of contact for USAA members/customers to existing auto and property insurance policies.

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32. Computer System

low Demand
Here's how Computer System is used in Service Agent jobs:
  • Deescalated grievance calls by independently solving problems while navigating multiple computer systems concurrently.
  • Conducted and interpreted GIS-based data analysis, using computer system.
  • Entered passenger and cargo information into computer system.
  • Performed computer system backups daily.
  • Entered air waybills into COSMOS/KIAC computer system, which included all information supplied on air waybill, charges, and timekeeping.
  • Maintain a log of daily functions and I log them into a computer system at the end of the day.
  • Enter shipping form into computer system, which includes all information supplied on shipping form, charges, etc.
  • Processed car rental transactions for customers and prepared and created rental agreements through use of computer systems.
  • Lot attendant was my next position updating inventory into computer system with rental and new car information.
  • Located companies via provided computer system software & web search to complete various services for customers.
  • Generated work orders from an internal computer system, Total Recall, for each request received.
  • Register guests by entering cruise, travel, and payment information into the computer system.
  • Provide technical assistants to facilities pertaining to issues of computer systems, software and hardware.
  • Register minors for the kid's club activities into the computer system and attach wristbands.
  • Document luggage info, to include number of bags and cargo weight into computer system.
  • Use computer system to access customer information, develop reports, and prepare correspondence material.
  • Review shift logs/daily memo books and document pertinent information in computer system and logbooks.
  • Utilize computer systems to access and check inventory levels at other company locations.
  • Recorded the amount of payments and closed out repair orders in computer system.
  • Operated the computer system (WORLD TRACER) used for tracking baggage.

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33. Transport Vehicles

low Demand
Here's how Transport Vehicles is used in Service Agent jobs:
  • Provide transportation for customers Transport vehicles from Headquarters to other local branches Maintain vehicle cleanliness Inspect vehicles for damage Customer service
  • Transport vehicles between different locations.
  • Detail interior of vehicles, wash exterior of vehicles, transport vehicles within car lot, fulfill all customer requests.
  • Job Duties: Prepare cars for rental, Pick-up & Drop-off of customers, transport vehicles to various locations.
  • Transport vehicles from airport to base locations as needed, and close out rental contract.
  • Transport vehicles and customers -Present excellent customer service and safe driving skills-detail vehicles -Guide trainees
  • Transport vehicles, pick up and drop off customers to and from the office.
  • Transport vehicles between service lot, maintenance building, and rental kiosk.
  • Interacted with different repair shops and store locations to help transport vehicles.
  • Transport vehicles from customers lot to a different location for wholesale.
  • Transport vehicles, log vehicle leaving and coming in, detail vehicles
  • Transport vehicles to and from the airport terminal location for reservations.
  • Transport vehicles from the service department to the parking garage.
  • Transport Vehicles Between Branches and to and from Service Locations.
  • Transport vehicles and customers to destinations across the mid-state.
  • Transport vehicles after detailed and inspected for future rentals.
  • Transport vehicles from servicing area to customer pick-up locations.
  • Clean cars * Transport vehicles * Picking up customers
  • Transport vehicles or customers to and from destinations.
  • Transport vehicles to and from various enterprise locations.

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34. Medicare

low Demand
Here's how Medicare is used in Service Agent jobs:
  • Verified Medicare beneficiary eligibility and assist pharmacists and doctors with prescription claims, billing, and payment options.
  • Provided information to resident/families as to Medicare/Medicaid and other financial assistance programs available to the resident.
  • Provide Medicare Part D members with information regarding deductibles, co-pay category, and eligibility information.
  • Prime Therapeutics, assistance to Medicare Part D beneficiaries with enrollment, eligibility and pharmacy-related questions.
  • Maintained current knowledge of regulations in Medicare and Medicaid.
  • Position is dedicated to commercial and Medicare benefits.
  • Process customers' Medicare and Individual applications.
  • Educate beneficiaries on how the Part D Medicare plan works, including benefits, cost sharing, and levels of coverage.
  • Respond to questions regarding Medicare Advantage, Medicare Supplement questions (How to certify when Enrollment periods are, etc).
  • Sole customer liaison for the newly introduced Medicare Blue program * Rectified escalated enrollment, billing, capitation, and claims issues
  • Enroll customer into the Prescription Health insurance and receive inbound calls from beneficiaries enrolled into the Medicare Part D program.
  • Take inbound calls from Medicare members discussing their benefits and placing refill orders, as well as explaining medicare benefits.
  • Trained in Medicare, Rx Claims, Rx Express, ambassador for new hires with training and on-boarding process.
  • Received heavy call volume for the Medicare Advantage company that had United Health Care insurance coverage and third-party carriers.
  • Assist Medicare beneficiaries with enrollment into Medicare Advantage plans during the Annual Enrollment Period via Home Based office.
  • Worked within a call center answering incoming calls from United Health Care Medicare Complete and part D members.
  • Assist Pharmacists fix a patients claim over the phone * Aid people to know about their Medicare Insurance
  • Trained for special clients: Medicare D Florida, California, and Brown & Brown.
  • Processed claims for all Skilled Nursing Facility stays (SNF) for Medicare.
  • Handled calls that required research and strong knowledge of Medicare regulation and guidelines.

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35. Service Calls

low Demand
Here's how Service Calls is used in Service Agent jobs:
  • Handle sales/service calls and work on escalated customer issues to maximum customer retention and deliver exceptional shopping and delivery experiences.
  • Answer inbound customer service calls from members who needed roadside assistance, while providing excellent customer service and superior telephone etiquette.
  • Communicated with other departments, management, and executive accounts to resolve problems and expedite service calls and issue resolution.
  • Provide general technical support, effective and timely resolution to customers on product inquiries and setting of service calls.
  • Answer customer service calls, emails and chats for various clients to assist with billing or technical problems.
  • Set up service calls for providers to go out to customers homes and repair their broken appliances.
  • Handled customer service calls, e-mails, and inquiry issues in order to apply appropriate resolutions.
  • Monitored service calls placed by customers to ensure calls were answered in a specific time frame.
  • Answer emergency roadside service calls; ensure safety and quickly dispatch assistance to the stranded motorist.
  • Received inbound service calls regarding errors or issues caused by tech issues or failures.
  • Utilized strong verbal and written communication skills while managing inbound customer service calls.
  • Coordinated service calls and work orders though origination, execution, and completion.
  • Correct discrepancies on customers accounts, and research service calls as necessary.
  • Take inbound customer service calls relating to pharmacy benefits with their insurance.
  • Handled tier 1 and later, tier 2 customer service calls.
  • Worked with independent service providers to schedule service calls for customers.
  • Installed Dish equipment, digital equipment and handled on-site service calls
  • Resolved disputes between buyers and sellers and customer service calls.
  • Answered inbound service calls and responded to customer s inquiries.
  • Answer customer service calls regarding Checking and Saving accounts.

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36. Blood Donors

low Demand
Here's how Blood Donors is used in Service Agent jobs:
  • Recruit prospective blood donors from a variety of sources by phoning individuals, groups, organizations, churches and schools.
  • Maintain good phone and customer service skills when communicating with past, present, and potential blood donors.
  • Contacted past and current blood donors for future blood donations by phone while providing excellent customer service.
  • Communicate with blood donors to cultivate relationships and reinforce donor commitment to the American Red Cross mission.
  • Receive outbound calls to speak to Blood donors about making a donation for patients in hospitals.
  • Direct impact to blood donors, for the ARC to deliver blood where it was needed.
  • Helped save lives everyday by contacting prior blood donors and making future blood donation appointments.
  • Make outbound telephone calls to current blood donors to recruit for a donation.
  • Recruit prospective blood donors from a variety of sources to make donation appointments.
  • Communicated with blood donors to set up new blood donation appointments.
  • Placed calls to current/potential blood donors to schedule blood donation appointments.
  • Schedule appointments for current blood donors and recruit new eligible donors.
  • Connect with previous blood donors throughout the region by phone.
  • Greeted blood donors in a well and respectful manner.
  • Recruit blood donors to make life saving donations.
  • Help and encourage blood donors to donate blood.
  • Schedule and reschedule appointments for blood donors.
  • Recruited prospective blood donors Developed donor schedules
  • Work hand and hand with supervisors to figure out better ways to get blood donors to come out and donate blood.
  • Call blood donors and ask if they would like to donate again Update donor's profile with any new information

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37. Different Locations

low Demand
Here's how Different Locations is used in Service Agent jobs:
  • Transport Costumers and/or vehicles from different locations.
  • Deliver vehicles to different locations.
  • Transported vehicles to different locations.
  • Rent out vehicles to customers, service vehicles, pick up vehicles at different locations, pick-up and drop-off customers
  • Travel to different locations as needed* Assist Field Service and Desktop Support staff when not engaged in project work.
  • Cleaned cars, made deliveries, took cars to get them serviced, picked up/dropped off customers at different locations
  • Parked the cars in the correct spaces on the lot by demand and transported vehicles to different locations.
  • Processed car rental agreements, serviced vehicles, picked-up vehicles at different locations, picked-up and dropped-off clients
  • Assist managers with various such as shuttling cars from different locations and keeping count of inventory.
  • Drive customers to different locations, Pick up cars from body shops and dealerships, Clean cars
  • Performed various tasks relating to the transporting of vehicles of all sizes to different locations.
  • Service and detailed vehicles for rental and delivered vehicles to different locations for customers.
  • Cleaned & Maintenance cars daily* Customer service * Delivered cars to different locations.
  • Detail cars and transport customers to and from different locations as needed.
  • Clean cars and transport them to different locations, provide transportation for customers
  • Delivered cars to different locations, including the Nashville Airport.
  • Clean cars, greet customers, transfer cars to different locations
  • Pick customers up and drop them off at different locations.
  • Move cars to different locations clean car lead team on duty
  • Pick up and drop off costumers from different locations

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38. Life Insurance

low Demand
Here's how Life Insurance is used in Service Agent jobs:
  • Oversee a team of 15 agents in the production of life insurance and financial analysis prepared for new and recurring clients.
  • Conduct policy owner review sessions to deepen client relationship, review clients other life insurance needs and cross sell company products.
  • Created marketing blueprints to prospect life insurance & other financial products to new clients while simultaneously servicing my current clients.
  • Obtained training for required licenses and in various insurance products from life insurance to group health packages for the employer.
  • Build sales leads from scratch-Set up job site insurance benefits for employers-Sell supplementary life insurance to employees on a pretax basis
  • Still holding active insurance licenses for auto health and life insurance, and renewable mortgage licenses for fourteen states.
  • Prospected for new clients as well as servicing existing clients with their life insurance and annuity contract needs.
  • Provided various Life Insurance services to a variety of clients based on their individual and family needs.
  • Educated and proposed client products including Auto, Home and Life Insurance, also to include financial service
  • Conducted Life Insurance, Disability Insurance, Fixed Annuity, Group Health Sales.
  • Succeeded in meeting yearly life insurance referral premiums benchmark within just one month.
  • Managed life insurance and health supplement policies for over 350 clients throughout Georgia.
  • Increased membership to organization though sale of Foresters Life Insurance and Annuities.
  • Scheduled appointments with clients to discuss various Life Insurance and retirement solutions.
  • Completed Financial Services training and was awarded Life Insurance and Securities licenses.
  • Completed Life Insurance, Accident and Health License exams and requirements.
  • Licensed Health and Life insurance agent in North and South Carolina.
  • Answer calls to provide individual life insurance and disability quotes.
  • Pitch life insurance and financial service products for our E.F.S.
  • Certified to sell life insurance in the State of Arizona.

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39. VIP

low Demand
Here's how VIP is used in Service Agent jobs:
  • Provide personalized and detailed guest service assistance to individuals designated as VIP and Celebrity guests.
  • Performed various customer service travel related functions for VIP/Preferred Club members for domestic and international travel on a major U.S. carrier.
  • Conducted advance site surveys, coordinated motorcade and aircraft transportation for VIPs, often in hostile locations under austere conditions.
  • Provide personalized and detailed guest service assistance to VIP guests throughout their stay offering smooth registration and departure procedures.
  • Point of contact for VIP guests to assist them with hotel accommodations, special events and any other requests.
  • Process individual event tickets, season tickets and VIP membership renewals to include printing, packaging and mailing.
  • Handled luggage, freight, and VIP packages, ensured load considerations and weight restrictions were within Federal Compliance
  • Respond to special requests from VIP guests with unique needs and follow up to promote satisfaction.
  • Organized and processed amenities for hotel guests including VIP's, special groups and house accounts.
  • Welcomed from the Airport the VIP's with high ranking officers, ones their planes arrive.
  • Meet and accompany VIP passengers, make airport procedures easy and comfortable for them.
  • Inspect VIP guest rooms and deliver gifts and requested items prior to guest arrival
  • Meet and assisted VIP's and Unaccompanied Minors to and from their flights.
  • Influence patrons to buy VIP membership, season tickets and individual show tickets.
  • Handle all guest requests, check-in and reservations for VIP guests and celebrities.
  • Support VIP Services by assisting with reservations, events and special requests.
  • Coordinate with other Departments in the rendering of services to VIP guests.
  • Insured all customers were provided with VIP service including executive level members.
  • Work with high confidence and to assure the satisfaction of VIP guests.
  • Provided hostess duties in elite VIP players club where evaluation of customer casino

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40. Customer Calls

low Demand
Here's how Customer Calls is used in Service Agent jobs:
  • Managed Customer calls and responded to Customer email relating to transactions and fraud prevention and identification.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging professional environment.
  • Direct non-taxicab related customer calls to other various departments.
  • Responded to customer calls, electronic communications (portals) and other telephone reports related to Sprint Local products and services.
  • Received and analyzed customer calls in order to dispatch them to the proper person to complete the request.
  • Answered customer calls and resolved situations due to member concerns in a professional and timely manner.
  • Designated to take escalated customer calls when other agents were unable to resolve customer issues.
  • Answered a constant flow of customer calls with up to 25 calls every hour range.
  • Ensured that all customer inquiries were answered properly for customer calls and chat queues.
  • Receive inbound customer calls relating to equipment, billing, and general account questions.
  • Delivered solutions to customer calls and emails in an urgent and fast-paced environment.
  • Answer an average of 50 customer calls per day while meeting department metrics.
  • Update accounts; transfer to correct departments whenever a customer calls.
  • Answered a constant flow of customer calls in queue per minute.
  • Answer an average of 50 customer calls per day.
  • Handle escalated customer calls and employee concerns.
  • Managed customer calls, inbound and outbound effectively and efficiently in a complex, fast pace and challenging call center inviroment.
  • Handled customer calls for several different clients while exceeding performance goals.
  • Answer 80+ inbound customer calls Schedule service appointments/Answer customer's service questions Responsible for making 50+ outbound service follow up calls
  • Service inbound customer calls pertaining to rewards programs and redemptions.

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41. Room Service Orders

low Demand
Here's how Room Service Orders is used in Service Agent jobs:
  • Filed paperwork, made reservations, took room service orders and dispatched all guest issues to proper department.
  • Handled all incoming calls, reservations, room service orders and the quality and comfort of the guests.
  • Develop knowledge of menus and utilize point of service systems to complete guest room service orders.
  • Take room service orders, record wake up calls, use data entry skills.
  • Answer phones, take room service orders, suggest additional items, answer questions.
  • Delivered in room dining orders, and expediting the room service orders
  • Take room service orders while also trying to up sell orders.
  • Input room service orders in MICROS and follow up with In-Room-Dining.
  • Set up wake up calls, take room service orders.
  • Organize and track in-house guest requests and room service orders.
  • Processed room service orders and assisted guests with all requests.
  • Dispatched guest requests in addition to taking room service orders.
  • Take room service orders and hotel service orders.
  • Expedited Room Service orders and posted guest checks.
  • Enter, log & double-check wake up calls request by hotel guest Place room service orders, Operate micros machine.
  • Record and process room service orders * Sale the Marriott brand by always offering its services
  • Process guest requests for wake-up calls, room service orders, and/or needed items.
  • Handle room service orders and deliver orders to guest' rooms.
  • Directed incoming phone calls Entered room service orders into the computer system
  • Answer all incoming calls Input all work orders, wakeup calls, and room service orders.

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42. Customer Information

low Demand
Here's how Customer Information is used in Service Agent jobs:
  • Certified International Specialist, provided administrative duties, ensuring customer information was correctly documented, allowing shipments to arrive on time.
  • Maintained the account files with updated customer information and verified customer with military eligibility database.
  • Prepared product and service reports by collecting and running data analysis for customer information.
  • Required to make sure customer information is updated and valid with personal information.
  • Process routine transactions and maintain appropriate customer information and service history.
  • Recommended potential products or services to management by collecting customer information.
  • Administered customer information and input data routinely for efficient office records.
  • Capture accurate customer information to support marketing and tracking efforts.
  • Compiled customer information into computer applications.
  • Verify customer information such as home phone, employment, bank account, social security number.using Lexis Nexis or similar product.
  • Protected customer information in accordance with state and federal Pharmacy laws including HIPAA law and Corporation standards.
  • Collect customer information, process new and existing accounts, and deepen relationships with other products services.
  • Enter in customer information to set up a new account.
  • Input customer information into data base for proper rental usage.
  • Assisted customers with automobile rentals at Duluth International Airport Prepared product or service reports by collecting and analyzing customer information.
  • Used computer to lookup customer information, process payments over the phone, and make notes on accounts.

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43. Oil Changes

low Demand
Here's how Oil Changes is used in Service Agent jobs:
  • Performed basic maintenance on vehicles to include tire rotation, oil changes, belt replacement, and windshield wiper replacement.
  • Provided national call center customer-service for appointments for oil changes, recalls, maintenance services and repairs for automotive dealerships.
  • Completed general maintenance on rental vehicles including but not limited to tune-ups, oil changes and tire rotations.
  • General maintenance within fleet; oil changes, wipers, and light bulb changes.
  • Oil changes done, fluids topped off, tires at proper pressure.
  • Checked the maintenance on them for annual tune ups and oil changes.
  • Maintain oil changes and vehicle safety on a daily basis.
  • Performed vehicle maintenance to include oil changes and tire rotations.
  • Conduct oil changes and minor maintenance to rental cars.
  • Transported vehicles for oil changes, etc.
  • Performed Oil changes and tire replacement.
  • Take cars to get oil changes, new tires, or to get serviced.
  • Take vehicles to get oil changes, gas, or repairs if need so.
  • Changed tires, conducted oil changes, and other regular scheduled maintenance Hertz Rental Columbus, GA.
  • Inspect vehicles for damage and ensure all features are functioning properly Perform scheduled Tire rotations and oil changes
  • Maintain cleanliness of cars, do preventive maintenance on cars, oil changes , tire rotations.
  • Bring cars to Auto shop for oil changes.Reason for leaving: School in St.
  • Conduct routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.
  • keep cars up to-date with tags and insurance oil changes and so forth
  • oil changes, tire maintenance)

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44. Security Searches

low Demand
Here's how Security Searches is used in Service Agent jobs:
  • Conducted security searches along with servicing aircraft.
  • Conduct security searches under passenger seats, tray tables, seat-backs and life vest pouches, if applicable.
  • Perform security searches on aircraft's; Inform lead agent or supervisor if any unusual occurrence.
  • Conducted security searches on designated aircrafts, according to company policies, specifications and standards.
  • Attend daily briefings, prepare cleaning tools and vehicles for workday Perform security searches on aircraft
  • Perform security searches on aircrafts; inform lead agent of supervisor of security breach.
  • Ramp , Security searches, baggage room
  • Organize airplanes Safely conducted security searches Maintain effective communication with passengers, managers, shift coordinators, etc.
  • Conducted security searches on aircraft Responsible for cleaning domestic and international aircraft cabins Restocked and unloaded supply trucks
  • Dispose waste, clean and re-provision aircraft Ensured proper security searches for passenger safety Facilitated tasks by working in a diverse team
  • Perform security searches on aircrafts Advising team lead of any breaches or unusual occurrences.
  • Clean aircraft interior Conduct security searches Comply with safety and security standards Properly provision linen and headsets

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45. Fedex

low Demand
Here's how Fedex is used in Service Agent jobs:
  • Provided internet-software support to customers using FedEx online systems.
  • Provide excellent customer service for existing and new customers making changes to FedEx personal & business accounts.
  • Assist FedEx customers with invoice adjustments, pricing, rating and clearing up delinquent accounts.
  • Offered sales support by promoting FedEx products and services that generated additional accounts and revenues.
  • Established relationships with internal customer groups, FedEx operating companies, and external customers.
  • Assisted in the set-up of FedEx Service at Kinko's and educated Kinko employees.
  • Maintain quality standards established by FedEx, our customers, and other entities.
  • Distributed FedEx, Airborne Express and other parcels to departments.
  • Educate FedEx customers on company's products and services.
  • Handled FedEx Customers through our station retail operations.
  • Assist FedEx customers with invoice and billing issues
  • Manage and maintain the FedEx World Service Center (WSC).
  • Update Delivery Tracking System (UPS, DHL & FedEx).
  • Approved shipping and receiving: UPS, FedEx, USPS.
  • Provided customer service in a timely manner by answering inbound queries regarding all aspects of package movement throughout the FEDEX system.
  • Helped answer customer inquiries on the credit card hotline about FedEx credit card billing procedures and other customer service needs.
  • Load and unload aircraft and vehicles, sort packages, check shipments for conformance toFedEx features of service.
  • Manage a weekly and monthly meeting with hyper care vendor Expeditors, FedEx, and Bell Canada.
  • Worked as a Costumer representative agent for FedEx Handled an average of 160 calls per day.
  • Prepared and edited previously billed invoices (FedEx Ground) for corrective rebilling.

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46. Accurate Information

low Demand
Here's how Accurate Information is used in Service Agent jobs:
  • Provided accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services.
  • Coordinated with passengers and airport to resolve lost baggage/items and provide customers with accurate information on its status.
  • Provided accurate information to Independent Representatives pertaining to products, commission structure, policy and procedures.
  • Provide accurate information about rental items such as availability, operation or description.
  • Provide accurate information to owners regarding their account during every communication.
  • Provide client with appropriate and accurate information and/or solutions.
  • Determined and entered accurate information into all related systems.
  • Provide customers and clients accurate information.
  • Supplied guests with accurate information regarding property amenities, services, hours of operation, and local areas of interest.
  • Communicated with other airports and passengers over the phone to resolve bagging issues and give customer accurate information.
  • Sell with accurate information, and Obtain a vehicle handle number arrange vehicle(s) towing.
  • Respond to Contact Center inquiries by personalizing and relaying accurate information to card members.
  • Give information to the client, answer accurate information and resolve complaints.
  • Provide accurate information and assistance to customers, selling of company services.
  • Provide accurate information about the products to the customer as well.
  • Update policies with pertinent and accurate information.
  • Managed and maintained accurate information on all undeliverable shipments while following company guidelines.
  • Experience: Provided accurate information to Members.
  • Provided accurate information and assistance to customers, which included responding to inquires, problem resolution and selling of company services/products.

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47. Ready Line

low Demand
Here's how Ready Line is used in Service Agent jobs:
  • Drive vehicles to ready line area and park for easy access by customers as directed by management.
  • Clean and service all rental cars and put them on the ready line to be rented out
  • Prepared vehicles on the ready line to ensure compliance with established quality assurance standards.
  • Take return cars to get cleaned and park them on the ready line.
  • Bring cars to ready line and keep all available spots filled.
  • Inspect and park cars on ready line to be rented.
  • Clean and drive cars on the ready line to be rented
  • Transport cars from wash bay to ready line.
  • Help customers on the ready line.
  • Clean, and wash cars, and put them on the ready line.
  • Drive the vehicle from drop off point to service area; Drive vehicle through car washand to ready line as necessary.
  • Droved vehicles from drop off point to service area, then through car wash and to ready line, as necessary.
  • Clean and Detail Cars in the Return Lane Run Cars Through Car Wash and Place on Ready Line.
  • Provide customers with clean rental vehicles for Avis/Budget Rental Group Arrange vehicles to ready line

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48. Company Policies

low Demand
Here's how Company Policies is used in Service Agent jobs:
  • Supervised associate relations and assisted in enforcing company policies and procedures.
  • Performed aircraft security inspection to comply with government and company policies.
  • Provided a positive customer experience while following company policies and procedures.
  • Developed memorandums to update company policies and procedures.
  • Trained, mentored, and directed newly hired personnel in all applications, company policies, and procedures.
  • Helped customers reserve trips in a quick and efficient manner with a good attitude while upholding company policies.
  • Assisted customers with car rental procedures, including paperwork, insurance issues, and explaining company policies.
  • Assist management with the execution of company policies and procedures to ensure a smooth transition.
  • Followed all company policies & procedures; reported accidents and safety conditions to managers.
  • Follow OSHA, FAA, local and federal laws and company policies and procedures.
  • Remain apprised of various FAA mandated policies and procedures as well as company policies.
  • Trained new employees by providing knowledge of specific job tasks and company policies.
  • Provide training for new costars consistent with Company policies and procedures.
  • Received inbound calls from IPCs and responded to questions regarding company policies, products, programs, and events.
  • Train fellow colleagues and new hires on the company policies and procedures.

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49. Company Standards

low Demand
Here's how Company Standards is used in Service Agent jobs:
  • Provided excellent customer service using professional language and etiquette according to company standards.
  • Perform vehicle servicing/repairing to maintain company standards.
  • Cleaned interior and exterior of vehicles, filled gas tank, checked tire pressure and filled washer fluid to company standards.
  • Prepared and detailed vehicles up to company standards in a quick and efficient manner for customers.
  • Inspect vehicles for cleanliness, damage, and compliance with company standards or regulations.
  • Perform all tasks in safe and timely manner; uphold company standards of professionalism.
  • Receive rental cars in, clean and detail cars up to company standards.3.
  • Maintain company standards of service and assist other departments as necessary.
  • Excelled on keeping cleanliness of cars above and beyond company standards.
  • Inspect, clean, and drive vehicles to meet company standards.
  • Inspected appearance and grooming of personnel for conformance to company standards.
  • Organize and execute tasks to ensure company standards are maintained.
  • Clean company rental cars to company standards through the day.
  • Inspected vehicle for safety and adherence to company standards.
  • Provided the most efficient product according to company standards.
  • Maintained vehicles in line with company standards for rental.
  • Detail and prep all motor vehicles to company standards.
  • Comply with health and safety regulations and company standards.
  • Complete daily log and implementation of company standards.
  • Cleaned vehicles to company standards.

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50. Company Vehicle

low Demand
Here's how Company Vehicle is used in Service Agent jobs:
  • Delivered exceptional service to customers while delivering company vehicles to their location of choice.
  • Transported customers and company vehicles to various locations in operational area.
  • Delivered company vehicles to residential and business customers.
  • Transported company vehicle to requested locations.
  • Repaired and maintained company vehicles, shuttle buses, earth moving construction equipment, Jet Bridges, and snow removal equipment.
  • Organized efficient and proper transportation of company vehicles from company lot to the Columbia Metropolitan Airport to meet customer needs.
  • Operate company vehicles on and off public roads, adhering to company and state rules and regulations.
  • Maintain the cleanliness of company vehicles, through the proper use of assigned chemicals and tools.
  • Cleaned and maintained all company vehicles and building property, and helped with customer service.
  • Inspected and maintained company vehicles: gas, oil, tires, and lights.
  • Tag and report lost and found items located in company vehicles.
  • Assisted managers with organization of company vehicles within the car lot.
  • Drive baggage tugs and other company vehicles around the airport.
  • Organized and cleaned exterior and interior of company vehicles.
  • Receive, inventory, and modify company vehicles.
  • Detail and clean company vehicles.
  • Cleaned and prepped company vehicles.
  • Light detail of company vehicles.
  • Maintained company vehicles while providing excellent customer service to all customers.Reason for leaving: relocation
  • Assign and schedule service agents Responsible for daily inventory of entire service lot to determine the status of company vehicles.

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20 Most Common Skill for a Service Agent

Clean Vehicle Windshields25%
Credit Card Transactions22.3%
Customer Service21.2%
Vehicle Exterior3.6%
Phone Calls3.6%
Car Rentals3.4%
Basic Maintenance Check2.5%
Appropriate Stickers1.8%

Typical Skill-Sets Required For A Service Agent

RankSkillPercentage of ResumesPercentage
1
1
Clean Vehicle Windshields
Clean Vehicle Windshields
21.4%
21.4%
2
2
Credit Card Transactions
Credit Card Transactions
19.1%
19.1%
3
3
Customer Service
Customer Service
18.1%
18.1%
4
4
Vehicle Exterior
Vehicle Exterior
3.1%
3.1%
5
5
Phone Calls
Phone Calls
3.1%
3.1%
6
6
Car Rentals
Car Rentals
2.9%
2.9%
7
7
Basic Maintenance Check
Basic Maintenance Check
2.1%
2.1%
8
8
Appropriate Stickers
Appropriate Stickers
1.6%
1.6%
9
9
Fluid Levels
Fluid Levels
1.5%
1.5%
10
10
Data Entry
Data Entry
1.5%
1.5%
11
11
Local Automobile Deliveries
Local Automobile Deliveries
1.4%
1.4%
12
12
Windshield Fluid
Windshield Fluid
1.4%
1.4%
13
13
Air Freshener
Air Freshener
1.3%
1.3%
14
14
Technical Support
Technical Support
1.2%
1.2%
15
15
Car Washes
Car Washes
1.1%
1.1%
16
16
Car Transports
Car Transports
1%
1%
17
17
Clean Cars
Clean Cars
1%
1%
18
18
Outbound Calls
Outbound Calls
0.9%
0.9%
19
19
Stain Removal
Stain Removal
0.9%
0.9%
20
20
Tire Pressure
Tire Pressure
0.8%
0.8%
21
21
Customer Accounts
Customer Accounts
0.7%
0.7%
22
22
Internet
Internet
0.7%
0.7%
23
23
Detail Cars
Detail Cars
0.7%
0.7%
24
24
Customer Complaints
Customer Complaints
0.7%
0.7%
25
25
Regular Maintenance
Regular Maintenance
0.6%
0.6%
26
26
Front Desk
Front Desk
0.6%
0.6%
27
27
Troubleshoot
Troubleshoot
0.6%
0.6%
28
28
High Volume
High Volume
0.6%
0.6%
29
29
Telephone Calls
Telephone Calls
0.6%
0.6%
30
30
Body Shops
Body Shops
0.5%
0.5%
31
31
Insurance Policies
Insurance Policies
0.5%
0.5%
32
32
Computer System
Computer System
0.5%
0.5%
33
33
Transport Vehicles
Transport Vehicles
0.5%
0.5%
34
34
Medicare
Medicare
0.5%
0.5%
35
35
Service Calls
Service Calls
0.5%
0.5%
36
36
Blood Donors
Blood Donors
0.5%
0.5%
37
37
Different Locations
Different Locations
0.5%
0.5%
38
38
Life Insurance
Life Insurance
0.5%
0.5%
39
39
VIP
VIP
0.4%
0.4%
40
40
Customer Calls
Customer Calls
0.4%
0.4%
41
41
Room Service Orders
Room Service Orders
0.4%
0.4%
42
42
Customer Information
Customer Information
0.4%
0.4%
43
43
Oil Changes
Oil Changes
0.4%
0.4%
44
44
Security Searches
Security Searches
0.4%
0.4%
45
45
Fedex
Fedex
0.4%
0.4%
46
46
Accurate Information
Accurate Information
0.3%
0.3%
47
47
Ready Line
Ready Line
0.3%
0.3%
48
48
Company Policies
Company Policies
0.3%
0.3%
49
49
Company Standards
Company Standards
0.3%
0.3%
50
50
Company Vehicle
Company Vehicle
0.3%
0.3%

86,819 Service Agent Jobs

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