What does a service aide do?
A family service aide is an individual social worker who addresses the behavior of clients as well as utilizes crisis intervention techniques in the effort to assist with symptom management and stabilization. Family service aides are required to monitor the progress of clients and prepare reports in preparation for court cases if needed. They must participate in community outreach events to recruit volunteers and promote awareness of child abuse. Family service aides must also conduct detailed investigations into allegations of child abuse and neglect.
Service aide responsibilities
Here are examples of responsibilities from real service aide resumes:
- Manage day-to-day operations including contract management, accounts payable, receivables, payroll and general administrative assistance.
- Provide high-quality patient care as an in-demand HST within acute-care, rehabilitation, home-healthcare and nursing-home settings.
- Process CalWorks, CalFresh, and Medi-Cal applications, renewals, and quarterly & semi-annual reports.
- Assist employees in caring for dementia and Alzheimer's patients participate in daily activities and read to seniors.
- Perform urinary catheter maintenance in an incontinent client.
- Perform general maintenance to ensure cleanliness and safety of working environment.
- Provide periodic inspections of the facility for cleanliness according to health regulations.
- Prepare her medications, provide catheter care, and administer subcutaneous injections.
- Ensure adherence to HIPAA guidelines to protect member confidentiality as well as provider information.
- Assist patients in daily activities while continuing to ensure safety and encourage patient autonomy and dignity.
- Supervise work study employees and assist in management and dispensation of payroll vouchers for temporary consultants.
- Provide relationship-base treatment plans to patients that involves high quality acute psychiatric evaluations, crisis stabilization, and intensive short-term treatment.
- Assist with daily living needs preparing meals, light house cleaning, medication reminders, helping with ISP goals
- Document visit and keeping in contact with DCS case manager.
- Supervise weekly visitation between parents and children involve with DCS.
Service aide skills and personality traits
We calculated that 24% of Service Aides are proficient in Patients, Customer Service, and Rehabilitation. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.
We break down the percentage of Service Aides that have these skills listed on their resume here:
- Patients, 24%
Provide relationship-based treatment plans to patients that involves high quality acute psychiatric evaluations, crisis stabilization, and intensive short-term treatment.
- Customer Service, 8%
Provide excellent customer service by answering the telephone answering e-mail inquiries ensuring satisfaction to the students and institution.
- Rehabilitation, 7%
Conferred with Physician, Psychologist, Occupational Therapist, and other professionals to develop and implement client rehabilitation program.
- Food Preparation, 6%
Provided instruction in household management, including budgeting, nutrition, food preparation and housecleaning.
- Patient Rooms, 6%
Performed all duties relating to terminal cleans in Operating room, exam rooms, emergency rooms, and patient rooms.
- Culinary, 6%
Provide student services with inquiries to the culinary programs, student testing and meeting the needs of all enrolled students.
Common skills that a service aide uses to do their job include "patients," "customer service," and "rehabilitation." You can find details on the most important service aide responsibilities below.
Compassion. The most essential soft skill for a service aide to carry out their responsibilities is compassion. This skill is important for the role because "social and human service assistants often work with people who are in stressful and difficult situations." Additionally, a service aide resume shows how their duties depend on compassion: "provided compassion and dedication to ensure residents well-being and quality of life. "
Time-management skills. Another essential skill to perform service aide duties is time-management skills. Service aides responsibilities require that "social and human service assistants often work with many clients." Service aides also use time-management skills in their role according to a real resume snippet: "performed database backup on major service changes prior to deadline resulting in 56% reduction of customer service complaints through 311. "
Communication skills. service aides are also known for communication skills, which are critical to their duties. You can see how this skill relates to service aide responsibilities, because "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." A service aide resume example shows how communication skills is used in the workplace: "completed region voter id survey involved public communications collected voter information public service of encouragement of voter registration"
Problem-solving skills. service aide responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "social and human service assistants help clients find solutions to their problems." This resume example shows what service aides do with problem-solving skills on a typical day: "inform citizens of community services and recommend options to facilitate longer-term problem resolution. "
Organizational skills. A commonly-found skill in service aide job descriptions, "organizational skills" is essential to what service aides do. Service aide responsibilities rely on this skill because "social and human service assistants must often complete lots of paperwork and work with many different clients." You can also see how service aide duties rely on organizational skills in this resume example: "demonstrated the ability to learn organizational priorities, procedures, work-flows and policies regarding payroll. "
Interpersonal skills. Another skill commonly found on service aide job descriptions is "interpersonal skills." It can come up quite often in service aide duties, since "social and human service assistants must make their clients feel comfortable discussing sensitive issues." Here's an example from a resume of how this skill fits into day-to-day service aide responsibilities: "facilitated education groups in the areas of work skills, interpersonal social skills, and independent living. "
The three companies that hire the most service aides are:
- Benedictine Health System34 service aides jobs
- Presbyterian SeniorCare Network23 service aides jobs
- Encompass Health19 service aides jobs
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Compare different service aides
Service aide vs. Student volunteer
A student volunteer is an individual who participates in the university's volunteer program to gain work experience and develop new skills. Student volunteers make significant contributions to organizations and local communities by using their skills and giving their time. They follow directions and guidelines that are set by the organization and complete all the necessary training. To optimize their work experience, student volunteers must properly select an organization that appeals to their interests.
While similarities exist, there are also some differences between service aides and student volunteer. For instance, service aide responsibilities require skills such as "customer service," "rehabilitation," "food preparation," and "patient rooms." Whereas a student volunteer is skilled in "criminal justice," "physical therapy," "public health," and "medical history." This is part of what separates the two careers.
The education levels that student volunteers earn slightly differ from service aides. In particular, student volunteers are 3.9% more likely to graduate with a Master's Degree than a service aide. Additionally, they're 2.5% more likely to earn a Doctoral Degree.Service aide vs. Support worker
A support worker is responsible for supporting the community programs and development efforts to sustain and ensure the citizens' stability, providing them resources for their daily needs, and helping them with financial assistance requests. Support workers conduct family counseling to identify their challenges and needs and coordinate with the necessary organizations to process their requests. They must have excellent communication and organizational skills, especially in filing documents and guiding the citizens in achieving their healthy lifestyle and make a positive difference.
Each career also uses different skills, according to real service aide resumes. While service aide responsibilities can utilize skills like "patients," "customer service," "rehabilitation," and "food preparation," support workers use skills like "social work," "treatment plan," "social services," and "substance abuse."
Support workers earn a higher average salary than service aides. But support workers earn the highest pay in the manufacturing industry, with an average salary of $42,658. Additionally, service aides earn the highest salaries in the government with average pay of $35,085 annually.Average education levels between the two professions vary. Support workers tend to reach similar levels of education than service aides. In fact, they're 3.6% more likely to graduate with a Master's Degree and 2.5% more likely to earn a Doctoral Degree.Service aide vs. Support staff
School support staff provide specialized instructional and student support while utilizing school facilities. They often include diverse staff members whose main role is to ensure that students learn in a supportive and safe learning environment. It is also their duty to enhance school climate by promoting the involvement of parent and family in education as well as to encourage trusting, positive student relationships. They should inhibit positive behavior and send uplifting messages to students as they often connect with them throughout the day.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from service aide resumes include skills like "patients," "rehabilitation," "patient rooms," and "culinary," whereas a support staff is more likely to list skills in "home maintenance," "direct support," "medication administration," and "emotional support. "
Desk clerks supervisors earn the best pay in the finance industry, where they command an average salary of $32,113. Service aides earn the highest pay from the government industry, with an average salary of $35,085.desk clerks supervisors typically earn similar educational levels compared to service aides. Specifically, they're 1.2% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Service aide vs. Community service coordinator
The community service coordinator is someone who works with a community for its betterment. The community service coordinator brings all welfare services to the community and connects people who need welfare to receive benefits. The community service coordinator is also tasked to collect records of people in need of welfare and other services. It is also important for this person to have interpersonal skills to talk with people and educate them of all the benefits and services they can receive.
Types of service aide
Updated January 8, 2025
