What Does a Service Aide Do?

A family service aide is a professional social worker who addresses the behavior of clients as well as utilizes crisis intervention techniques in the effort to assist with symptom management and stabilization. Family service aides are required to monitor the progress of clients and prepare reports in preparation for court cases if needed. They must participate in community outreach events to recruit volunteers and promote awareness of child abuse. Family service aides must also conduct detailed investigations into allegations of child abuse and neglect.

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Service Aide Responsibilities

Here are examples of responsibilities from real service aide resumes representing typical tasks they are likely to perform in their roles.

Manage day-to-day operations including contract management, accounts payable, receivables, payroll and general administrative assistance.
Provide high-quality patient care as an in-demand HST within acute-care, rehabilitation, home-healthcare and nursing-home settings.
Process CalWorks, CalFresh, and Medi-Cal applications, renewals, and quarterly & semi-annual reports.
Assist employees in caring for dementia and Alzheimer's patients participate in daily activities and read to seniors.
Perform urinary catheter maintenance in an incontinent client.
Perform general maintenance to ensure cleanliness and safety of working environment.
Provide periodic inspections of the facility for cleanliness according to health regulations.
Prepare her medications, provide catheter care, and administer subcutaneous injections.
Ensure adherence to HIPAA guidelines to protect member confidentiality as well as provider information.
Assist patients in daily activities while continuing to ensure safety and encourage patient autonomy and dignity.
Supervise work study employees and assist in management and dispensation of payroll vouchers for temporary consultants.
Provide relationship-base treatment plans to patients that involves high quality acute psychiatric evaluations, crisis stabilization, and intensive short-term treatment.
Assist with daily living needs preparing meals, light house cleaning, medication reminders, helping with ISP goals
Document visit and keeping in contact with DCS case manager.
Supervise weekly visitation between parents and children involve with DCS.

Service Aide Job Description

Perhaps the hardest question to answer when deciding on a career as a service aide is "should I become a service aide?" You might find this info to be helpful. When compared to other jobs, service aide careers are projected to have a growth rate described as "much faster than average" at 13% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a service aide by 2028 is 52,200.

On average, the service aide annual salary is $31,000 per year, which translates to $14.9 an hour. Generally speaking, service aides earn anywhere from $24,000 to $39,000 a year, which means that the top-earning service aides make $14,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become a service aide. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a student volunteer, support worker, support staff, and community service coordinator.

Learn More About Service Aide Job Descriptions

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12 Service Aide Resume Examples

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Henry Nichols Service Aide Contact Information Baltimore, MD (770) 555-0325 hnichols@example.com Skills Positive Rapport Patient Rooms Food Preparation General Information Intellectual Disabilities CPR Special Education Health Information Personal Needs Personal Care Employment History Service Aide 2020 - Present Kennedy Krieger Institute Baltimore, MD Assist occupational therapists with treatment and transport of patients Organize treatment areas, data entry, ordering and stocking supplies Towson University Work 1:1 with students - rapport and relationship building, consistent rule setting and communication of expectations. Referred and recommended other available community resources. Discharge planning and coordinating with the community and mental health agencies to obtain necessary aftercare services for patients and families. Human Services Assistant 2019 - 2020 FEGS New York, NY Provided supported for chronic mental health residents who live in the program. Provided personal needs, support and behavioral intervention. Direct Service Provider Supports abilities that enable access to activities using the community as a learning environment. Provided support during clinical trials to mental health patients at a research facility. Day Camp Counselor 2009 - 2019 YMCA of Greater Houston New York, NY Planned and prepared daily activities. Respond to crisis situations using verbal de-escalation techniques and therapeutic crisis intervention if needed. Education Bachelor's Degree Psychology 2006 - 2009 University of Massachusetts Boston Boston, MA


Cheryl Morris Service Aide Contact Info Orlando, FL (650) 555-1239 cmorris@example.com Skills Community ResourcesPatient RoomsIntellectual DisabilitiesFacility RegulationsFood PreparationFood TraysResidential CarePatienceWater PitchersBehavioral Issues Employment History Service Aide 2014 - Present Macy's Orlando, FL Secured premises, personnel and clients by patrolling the facility. Post surgical, oncology, COPD, Diabetic, Ventilator, Tracheostomy, Detoxification and sub-acute patient care. Dietary Service Aide 2007 - 2014 Royal Oak Enterprises Saint Leo, FL Attended staff meetings and Boy and Girls Club trainings including CPR training. Assisted the cook with prepping various menu items. Monitor food service operations to ensure conformance to nutritional, safety, sanitation and quality standards. Habilitation Specialist 1997 - 2007 Lowe's Saint Leo, FL Key role in communication between management and vendors requirements and expectations. Obtained Direct Support Professional Certification in 2011. Education Some College Courses Criminal Justice 1997 - 1997 Saint Leo University Saint Leo, FL


Kathryn Turner Service Aide Santa Barbara, CA (910) 555-6230 kturner@example.com Experience Service Aide2019 - Present Lawrence Public Library•Santa Barbara, CA Answer and transfer telephone calls. Total patient care, feeding, coloring or anything the client wants you to do. Document all emergency situations to protect the welfare of patients, staff and others. Mental Health Aide2018 - 2019 CAPS HLDGS•Santa Barbara, CA Prepare care plan and assessments with respect to mental health and functioning needs. Guided clients in understanding illnesses and treatment plans. Provided support to individuals with Mental Health, Substance Abuse, and Developmental Disabilities in residential and community settings. Facilitated educational groups for psychiatric and substance abuse patients. Digital Media Internship2016 - 2017 Community Hospital of San Bernardino•San Bernardino, CA Compiled Community Outreach Kit for clinic administrators. Assist with Search Engine Marketing (SEM) campaigns and ensure all websites are optimized for search engines. Utilize social media such as Twitter and Facebook to help increase awareness of the clinic. Analyze and write online articles, news publications, and video production for internal and external network. Skills Rare BooksHtmlClient WellnessCommunity ManagementPatient RoomsClinical DocumentationCommunicable DiseasesMenu ItemsCommunicationROI Education Master's Degree Psychology2017 - 2018 University of California, Santa Barbara•Santa Barbara, CA Bachelor's Degree Psychology2013 - 2016 California State University - San Bernardino•San Bernardino, CA

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Service Aide Skills and Personality Traits

We calculated that 24% of Service Aides are proficient in Patients, Customer Service, and Rehabilitation. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.

We break down the percentage of Service Aides that have these skills listed on their resume here:

Patients, 24%
Provide relationship-based treatment plans to patients that involves high quality acute psychiatric evaluations, crisis stabilization, and intensive short-term treatment.
Customer Service, 8%
Provide excellent customer service by answering the telephone answering e-mail inquiries ensuring satisfaction to the students and institution.
Rehabilitation, 7%
Conferred with Physician, Psychologist, Occupational Therapist, and other professionals to develop and implement client rehabilitation program.
Food Preparation, 6%
Provided instruction in household management, including budgeting, nutrition, food preparation and housecleaning.
Patient Rooms, 6%
Performed all duties relating to terminal cleans in Operating room, exam rooms, emergency rooms, and patient rooms.
Culinary, 6%
Provide student services with inquiries to the culinary programs, student testing and meeting the needs of all enrolled students.

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Some of the skills we found on service aide resumes included "patients," "customer service," and "rehabilitation." We have detailed the most important service aide responsibilities below.

The most important skills for a service aide to have in this position are compassion. In this excerpt that we gathered from a service aide resume, you'll understand why: "social and human service assistants often work with people who are in stressful and difficult situations" According to resumes we found, compassion can be used by a service aide in order to "provided compassion and dedication to ensure residents well-being and quality of life. "

Another commonly found skill for being able to perform service aide duties is the following: time-management skills. According to a service aide resume, "social and human service assistants often work with many clients." Check out this example of how service aides use time-management skills: "performed database backup on major service changes prior to deadline resulting in 56% reduction of customer service complaints through 311. "

Service aides are also known for communication skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a service aide resume: "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help" We also found this resume example that details how this skill is put to the test: "completed region voter id survey involved public communications collected voter information public service of encouragement of voter registration"

A service aide responsibilities sometimes require "problem-solving skills." The responsibilities that rely on this skills are shown by this resume excerpt: "social and human service assistants help clients find solutions to their problems" This resume example shows how this skill is used by service aides: "inform citizens of community services and recommend options to facilitate longer-term problem resolution. "

As part of the service aide description, you might find that one of the skills that might be helpful to the job is "organizational skills." A service aide resume included this snippet: "social and human service assistants must often complete lots of paperwork and work with many different clients" This skill could be useful in this scenario: "demonstrated the ability to learn organizational priorities, procedures, work-flows and policies regarding payroll. "

Another skill commonly found on service aide resumes is "interpersonal skills." This description of the skill was found on several service aide resumes: "social and human service assistants must make their clients feel comfortable discussing sensitive issues" Here's an example from a resume of how this skill could fit into the day-to-day service aide responsibilities: "facilitated education groups in the areas of work skills, interpersonal social skills, and independent living. "

See the full list of service aide skills.

We've found that 39.7% of service aides have earned a bachelor's degree. Furthermore, 4.3% earned their master's degrees before becoming a service aide. While it's true that some service aides have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four service aides did not spend the extra money to attend college.

The service aides who went onto college to earn a more in-depth education generally studied business and criminal justice, while a small population of service aides studied psychology and nursing.

Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a service aide. We've found that most service aide resumes include experience from Benedictine Health System, Presbyterian SeniorCare Network, and Encompass Health. Of recent, Benedictine Health System had 34 positions open for service aides. Meanwhile, there are 23 job openings at Presbyterian SeniorCare Network and 19 at Encompass Health.

If you're interested in companies where service aides make the most money, you'll want to apply for positions at City of Seattle, Student Conservation Association, and Lifespan. We found that at City of Seattle, the average service aide salary is $39,291. Whereas at Student Conservation Association, service aides earn roughly $39,007. And at Lifespan, they make an average salary of $38,485.

View more details on service aide salaries across the United States.

We also looked into companies who hire service aides from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Michigan State University, Miami University, and Kennedy Krieger Institute.

The three companies that hire the most prestigious service aides are:

Benedictine Health System34 Service Aides Jobs
Presbyterian SeniorCare Network23 Service Aides Jobs
Encompass Health19 Service Aides Jobs

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What Student Volunteers Do

A student volunteer is an individual who participates in the university's volunteer program to gain work experience and develop new skills. Student volunteers make significant contributions to organizations and local communities by using their skills and giving their time. They follow directions and guidelines that are set by the organization and complete all the necessary training. To optimize their work experience, student volunteers must properly select an organization that appeals to their interests.

In this section, we compare the average service aide annual salary with that of a student volunteer. Typically, student volunteers earn a $1,855 lower salary than service aides earn annually.

While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both service aides and student volunteers positions are skilled in patients, patient care, and community services.

As far as similarities go, this is where it ends because a service aide responsibility requires skills such as "customer service," "rehabilitation," "food preparation," and "patient rooms." Whereas a student volunteer is skilled in "criminal justice," "physical therapy," "public health," and "medical history." So if you're looking for what truly separates the two careers, you've found it.

The education levels that student volunteers earn is a bit different than that of service aides. In particular, student volunteers are 3.9% more likely to graduate with a Master's Degree than a service aide. Additionally, they're 2.5% more likely to earn a Doctoral Degree.

What Are The Duties Of a Support Worker?

A support worker is responsible for supporting the community programs and development efforts to sustain and ensure the citizens' stability, providing them resources for their daily needs, and helping them with financial assistance requests. Support workers conduct family counseling to identify their challenges and needs and coordinate with the necessary organizations to process their requests. They must have excellent communication and organizational skills, especially in filing documents and guiding the citizens in achieving their healthy lifestyle and make a positive difference.

Now we're going to look at the support worker profession. On average, support workers earn a $6,039 higher salary than service aides a year.

A similarity between the two careers of service aides and support workers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "patient rooms," "cpr," and "independent living. "

But both careers also use different skills, according to real service aide resumes. While service aide responsibilities can utilize skills like "patients," "customer service," "rehabilitation," and "food preparation," some support workers use skills like "social work," "treatment plan," "social services," and "substance abuse."

It's been discovered that support workers earn higher salaries compared to service aides, but we wanted to find out where support workers earned the most pay. The answer? The manufacturing industry. The average salary in the industry is $42,658. Additionally, service aides earn the highest paychecks in the government with an average salary of $35,085.

When it comes to the differences in education between the two professions, support workers tend to reach similar levels of education than service aides. In fact, they're 3.6% more likely to graduate with a Master's Degree and 2.5% more likely to earn a Doctoral Degree.

How a Support Staff Compares

School support staff provide specialized instructional and student support while utilizing school facilities. They often include diverse staff members whose main role is to ensure that students learn in a supportive and safe learning environment. It is also their duty to enhance school climate by promoting the involvement of parent and family in education as well as to encourage trusting, positive student relationships. They should inhibit positive behavior and send uplifting messages to students as they often connect with them throughout the day.

The support staff profession generally makes a higher amount of money when compared to the average salary of service aides. The difference in salaries is desk clerks supervisors making $772 higher than service aides.

By looking over several service aides and desk clerks supervisors resumes, we found that both roles utilize similar skills, such as "customer service," "food preparation," and "patient care." But beyond that the careers look very different.

Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from service aide resumes include skills like "patients," "rehabilitation," "patient rooms," and "culinary," whereas a support staff might be skilled in "home maintenance," "direct support," "medication administration," and "emotional support. "

Interestingly enough, desk clerks supervisors earn the most pay in the finance industry, where they command an average salary of $32,113. As mentioned previously, service aides highest annual salary comes from the government industry with an average salary of $35,085.

Desk clerks supervisors are known to earn similar educational levels when compared to service aides. Additionally, they're 1.2% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

Description Of a Community Service Coordinator

The community service coordinator is someone who works with a community for its betterment. The community service coordinator brings all welfare services to the community and connects people who need welfare to receive benefits. The community service coordinator is also tasked to collect records of people in need of welfare and other services. It is also important for this person to have interpersonal skills to talk with people and educate them of all the benefits and services they can receive.

The fourth career we look at typically earns higher pay than service aides. On average, community service coordinators earn a difference of $9,227 higher per year.

While their salaries may vary, service aides and community service coordinators both use similar skills to perform their jobs. Resumes from both professions include skills like "cpr," "support services," and "mental health. "

While some skills are shared by these professions, there are some differences to note. "patients," "customer service," "rehabilitation," and "food preparation" are skills that have shown up on service aides resumes. Additionally, community service coordinator uses skills like social work, community outreach, technical assistance, and local community on their resumes.

In general, community service coordinators make a higher salary in the education industry with an average of $42,855. The highest service aide annual salary stems from the government industry.

Community service coordinators reach higher levels of education when compared to service aides. The difference is that they're 10.1% more likely to earn a Master's Degree more, and 0.6% more likely to graduate with a Doctoral Degree.

Updated October 2, 2020