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Become A Service And Repair Technician

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Working As A Service And Repair Technician

  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Getting Information
  • Operating Vehicles, Mechanized Devices, or Equipment
  • Updating and Using Relevant Knowledge
  • Unpleasant/Hazardous Environment

  • Outdoors/walking/standing

  • Stressful

  • $37,850

    Average Salary

What Does A Service And Repair Technician Do At General Electric

* In the role of Services Repair Technician you will:
* Evaluate and repair industrial ultrasonic flaw detectors, thickness gauges, x-ray systems and supporting peripheral equipment, such as: probes, X-ray tubes, generators, controllers, coolers, computed radiography scanners, and high performance PC’s(including high resolution monitors and software)
* Adhere to and support all aspects of site Radiation Safety Program and Environmental Health and Safety policies
* Communicate with customers to obtain technical data related to repairs as required
* Troubleshoot equipment based on reported issues and repair or resolve issue to customer expectation
* Timely complete of standard service reports, invoicing packages, and other administrative requirements
* Be responsible for driving customer satisfaction through a commitment to quality service standards
* Support business growth initiatives
* Make decisions based on business impact, technical data, and customer needs

What Does A Service And Repair Technician Do At Textron

* Troubleshoot/diagnose and properly repairtools that have been returned to the service center in a thorough, professionaland timely manner.
* Clearly and accurately document repairsperformed on customer tools on repair tickets for communication with thecustomer.
* May be called on to provide support toproduct management, marketing, and engineering on Greenlee products, including voiceof the customer product information, technical specifications, service relatedissues, product improvements, and evaluation of product, etc.
* May assist in the review and approvalof warranty service claims for payment to authorized service centers.
* May provide telephone support to TerritoryManagers, authorized service centers, distributors and end-users and providingtechnical answers for Customer Service Representatives.
* May assist product management in fieldresearch and testing for new products and application of existing products.
* May review new and revised IMs foraccuracy and consistency of instruction and repair parts information.
* Serves as a liaison between authorizedservice centers, field sales, end-users and engineering in investigating andresolving technical problems with the product line.
* Conducts all duties in accordance withthe Textron Business Conduct Guidelines

What Does A Service And Repair Technician Do At Ricoh Americas Corporation

* Specializes in the servicing and repair of High Volume (Segment 6), B&W, Color Graphics, Printing Systems equipment and enabler hardware.
* Manages territory, inventory and customer relationships.
* Achieves expected productivity levels associated with assigned workload and level of experience.
* Provides specialist services
* Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on High Volume (Segment 6), B&W, Color Graphics or Printing Systems equipment.
* Performs Basic Connected installations, sets up IP address, downloads printer drivers and provides customer training on printing functions.
* Demonstrates required digital competencies associated with assigned products and level assignment.
* Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
* Completes technical training on new equipment as assigned.
* Manages Territory
* Effectively executes all required territory management and call handling procedures.
* Works closely with sales partners to maximize equipment leads and upgrade opportunities.
* Assumes responsibilities assigned by the Field Technology Service Manager as required.
* Maintains and manages own parts inventory with a high degree of accuracy.
* Adheres to territory back-up plans.
* Completes all required administrative tasks in an accurate and timely manner.
* Available to work shifts, stand-by, and/or on-call as required.
* Responsible for maintaining a "car stock" inventory with a value of $1,000 to $10,000.
* Customer Service
* Interacts with internal and external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
* Provides technical assistance to less experienced technicians.
* Exhibits professional appearance and demeanor at all times.
* Maintains productive, professional relationship with all Ricoh personnel and serves as a role model.
* A positive and contributing team member.
* Performs other duties as assigned

What Does A Service And Repair Technician Do At ITT Corporation

* Responsible for compliance with all Vantage system requirements.
* Able to read machining blueprints and understand the tolerances, concepts and manufacture repairs that complies with tolerances.
* Capable of working effectively on all products (end-suction, split case, vertical, boiler feed, other rotating equipment & field service) in a specific area (mechanical, machining, welding, etc.).
* Field Service responsibilities.
* Capable of thorough inspection of all above noted products with documentation in Vantage system in time standard set forth for inspection.
* Properly use, read and maintain precision measuring instruments such as micrometers and veniers.
* Follow ISO 9002, ITT Environmental, Safety and Health guidelines
* Provides leadership on a temporary basis due to absence of lead person/fore person
* Works with little supervision &Cross-trains others

What Does A Service And Repair Technician Do At FLIR Systems

* Include but not limited to diagnosis, service repair and upgrades to all product lines
* Build and test opto-mechanical assemblies
* Follow standard repair and maintenance procedures which will be documented to company standards
* Temporary assignments to other product lines including other departments
* Provide repair cost estimates as required
* Operates test equipment
* Inspects and verifies that work is complete and correct.
* Train other technicians in the proper use of assembly/test fixtures and product handling
* Technician will also be required to carry out any other duties as may be reasonably requested by the company from time to time

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How To Become A Service And Repair Technician

Employers prefer that automotive service technicians and mechanics complete a formal training program at a postsecondary institution. Industry certification is usually required once the person is employed.

Education

High school courses in automotive repair, electronics, computers, and mathematics provide a good background for prospective service technicians. However, high school graduates typically need further training to become fully qualified.

Completing a vocational or other postsecondary education program in automotive service technology is considered the best preparation for entry-level positions. Programs usually last 6 months to a year and provide intensive career preparation through classroom instruction and hands-on practice. Short-term certificate programs in a particular subject, such as brake maintenance or engine performance, are also available.

Some service technicians get an associate’s degree. Courses usually include mathematics, electronics, and automotive repair. Some programs add classes in customer service and other necessary skills.

Various automobile manufacturers and dealers sponsor associate’s degree programs. Students in these programs typically spend alternating periods attending classes full time and working full time in service shops under the guidance of an experienced technician.

Training

Service technicians who have graduated from postsecondary programs in automotive service technology generally require little on-the-job training.

Those who have not completed postsecondary education, however, generally start as trainee technicians, technicians’ helpers, or lubrication workers. They gradually acquire more knowledge and experience by working with experienced mechanics and technicians.

Licenses, Certifications, and Registrations

The U.S. Environmental Protection Agency (EPA) requires all technicians who buy or work with refrigerants to be certified in proper refrigerant handling. No formal test preparation is required, but many trade schools, unions, and employer associations offer training programs designed for the EPA exam.

Certification from the National Institute for Automotive Service Excellence (ASE) is the standard credential for service technicians. Certification demonstrates competence and usually brings higher pay. Many employers require their service technicians to become certified.

ASE certification is available in nine different automobile specialty areas: automatic transmission/transaxle, brakes, light vehicle diesel engines, electrical/electronic systems, engine performance, engine repair, heating and air-conditioning, manual drive train and axles, and suspension and steering.

To become certified, technicians must have at least 2 years of experience (or relevant schooling and 1 year of experience) and pass an exam. Technicians who achieve certification in all of the foregoing areas (light vehicle diesel engine certification is not required) may earn ASE Master Technician status.

Important Qualities

Customer-service skills. Service technicians must discuss automotive problems—along with options to fix them—with their customers. Because workers may depend on repeat clients for business, they must be courteous, good listeners, and ready to answer customers’ questions.

Detail oriented. Service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes.

Dexterity. Service technicians perform many tasks that require steady hands and good hand-eye coordination, such as assembling or attaching components and subassemblies.

Mechanical skills. Service technicians must be familiar with engine components and systems and know how they interact with each other. They often must take apart major parts for repairs and be able to put them back together properly.

Organizational skills. Service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts.

Physical strength. Service technicians must sometimes lift and maneuver heavy parts such as engines and body panels.

Troubleshooting skills. Service technicians must be able to use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems. They must be familiar with electronic control systems and the appropriate tools needed to fix and maintain them.

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Service And Repair Technician jobs

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Top Skills for A Service And Repair Technician

CustomerServiceServiceDepartmentTroubleShootingHardwareComputersPhoneCallsSafetyServiceRepairPrintersComponentLevelTechnicalSupportWindowsDiagnosticToolsCustomerSatisfactionPreventativeMaintenanceCellPhonesServiceCallsDeliveryTestEquipmentTelephone

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Top Service And Repair Technician Skills

  1. Customer Service
  2. Service Department
  3. Trouble Shooting
You can check out examples of real life uses of top skills on resumes here:
  • Work with the sales team to meet or exceed customer service satisfaction goals.
  • Directed troubleshooting and repair operations for the organization's service department.
  • Install, Set up and repair of furnaces, air conditioners, lighting systems & electrical trouble shooting
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.

Top Service And Repair Technician Employers

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Service And Repair Technician Videos

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