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Become A Service And Repair Technician

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Working As A Service And Repair Technician

  • Performing General Physical Activities
  • Handling and Moving Objects
  • Getting Information
  • Updating and Using Relevant Knowledge
  • Performing for or Working Directly with the Public
  • Deal with People

  • Outdoors/walking/standing

  • Stressful

  • $37,850

    Average Salary

What Does A Service And Repair Technician Do

Automotive body and glass repairers restore, refinish, and replace vehicle bodies and frames, windshields, and window glass.

Duties

Automotive body repairers typically do the following:

  • Review damage reports, prepare cost estimates, and plan work
  • Inspect cars for structural damage
  • Remove damaged body parts, including bumpers, fenders, hoods, grilles, and trim
  • Realign car frames and chassis to repair structural damage
  • Hammer out or patch dents, dimples, and other minor body damage
  • Fit, attach, and weld replacement parts into place
  • Sand, buff, and prime refurbished and repaired surfaces
  • Apply new finish to restored body parts

Automotive glass installers and repairers typically do the following:

  • Examine damaged windshields and assess reparability
  • Clean damaged areas and prepare the surfaces for repair
  • Stabilize chips and cracks with clear resin
  • Remove glass that cannot be repaired
  • Check windshield frames for rust
  • Clean windshield frames and prepare them for installation
  • Apply urethane sealant to the windshield frames
  • Install replacement glass
  • Replace any parts removed prior to repairs

Automotive body and glass repairers can repair most damage from vehicle collisions and make vehicles look and drive like new. Repairs may be minor, such as replacing a cracked windshield, or major, such as replacing an entire door panel. After a major collision, the underlying frame of a car can become weakened or compromised. Body repairers restore the structural integrity of car frames to manufacturer specifications.

Body repairers use many tools for their work. They use pneumatic tools and plasma cutters to remove damaged parts, such as bumpers and door panels. They also often use heavy-duty hydraulic jacks and hammers for major structural repairs, such as aligning the body. For some work, they use common hand tools, such as metal files, pliers, wrenches, hammers, and screwdrivers.

In some cases, body repairers complete an entire job by themselves. In other cases, especially in large shops, they use an assembly line approach in which they work as a team with each individual performing a specialized task.

Although body repairers sometimes prime and paint repaired parts, painting and coating workers generally perform these tasks.

Glass installers and repairers often travel to the customer’s location and perform their work in the field. They commonly use specialized tools such as vacuum pumps to fill windshield cracks and chips with a stabilizing resin. When windshields are badly damaged, they use knives to remove the damaged windshield, and then they secure the new windshield using a special urethane adhesive.

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How To Become A Service And Repair Technician

Most employers prefer to hire automotive body and glass repairers who have completed a formal training program in automotive body or glass repair. Still, many new body and glass repairers begin work without formal training. Industry certification is increasingly important.

Education

High school, trade and technical school, and community college programs in collision repair combine hands-on practice and technical instruction. Topics usually include electronics, repair cost estimation, and welding, all of which provide a strong educational foundation for a career as a body repairer. Although not required, postsecondary education often provides the best preparation.

Trade and technical school programs typically award certificates after 6 months to 1 year of study. Some community colleges offer 2-year programs in collision repair. Many of these schools also offer certificates for individual courses, so students can take classes part time or as needed.

Licenses, Certifications, and Registrations

Although not required, certification is recommended because it shows competence and usually brings higher pay. In some instances it is required for advancement beyond entry-level work.

Certification from the National Institute for Automotive Service Excellence (ASE) is a standard credential for body repairers. In addition, many vehicle and paint manufacturers have product certification programs that train body repairers in specific technologies and repair methods.

A few states require a license to perform automotive glass installation and repair. Check with your state for more information.

Training

New workers typically begin their on-the-job training by helping an experienced body repairer with basic tasks, such as fixing minor dents. As they gain experience, they move on to more complex work, such as aligning car frames. Some body repairers may become trained in as little as 1 year, but they generally need 2 or 3 years of hands-on training to become fully independent body repairers. 

Basic automotive glass installation and repair can be learned in as little as 6 months, but becoming fully independent can take up to a year of training.

Formally educated workers often require significantly less on-the-job training and typically advance to independent work more quickly than those who do not have the same level of education.

Throughout their careers, body repairers need to continue their education and training to keep up with rapidly changing automotive technology. Body repairers are expected to develop their skills by reading technical manuals and by attending classes and seminars. Many employers regularly send workers to advanced training programs, such as those offered by the Inter-Industry Conference on Auto Collision Repair (I-CAR).

Advancement

Automotive body and glass repairers earn more money as they gain experience, and some may advance into management positions within body shops, especially those workers with 2- or 4-year degrees.

Important Qualities

Critical-thinking skills. Automotive body and glass repairers must be able to evaluate vehicle damage and determine necessary repair strategies. In some cases, they must decide if a vehicle is “totaled,” or too damaged to justify the cost of repair.

Customer-service skills. Automotive body and glass repairers must discuss auto body and glass problems, along with options to fix them, with customers. Workers must be courteous, good listeners, and ready to answer customers’ questions.

Detail oriented. Automotive body and glass repairers must pay close attention to detail. Restoring a damaged auto body or windshield to its original state requires workers to have a keen eye for even the smallest imperfection. 

Dexterity. Many body repairers’ tasks, such as removing door panels, hammering out dents, and using hand tools to install parts, require a steady hand and good hand-eye coordination.

Mechanical skills. Body repairers must know which diagnostic, hydraulic, pneumatic, and other power equipment and tools are appropriate for certain procedures and repairs. They must know how to apply the correct techniques and methods necessary to repair modern automobiles.

Physical strength. Automotive body and glass repairers must sometimes lift heavy parts, such as door panels and windshields.

Time-management skills. Automotive body and glass repairers must be timely in their repairs. For many people, their automobile is their primary mode of transportation.

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Service And Repair Technician jobs

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Service And Repair Technician Career Paths

Service And Repair Technician
Installation Technician Technician Specialist
Account Manager
5 Yearsyrs
Engineering Technician Field Service Technician Service Manager
Branch Manager
6 Yearsyrs
Service Manager General Manager
District Manager
7 Yearsyrs
Technical Support Specialist Systems Engineer Project Engineer
Engineering Manager
10 Yearsyrs
Field Service Technician Service Manager
General Manager
7 Yearsyrs
Computer Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Field Service Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Operator Delivery Driver Sales Consultant
Internet Sales Manager
6 Yearsyrs
Engineering Technician Project Manager Program Manager
Operations Director
9 Yearsyrs
Maintenance Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Service Manager Operations Manager
Plant Manager
11 Yearsyrs
Installation Technician Service Technician Operations Manager
President Of Operations
11 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Computer Technician Technician Project Manager
Program Manager
8 Yearsyrs
Computer Repair Technician Technical Support Specialist Operations Manager
Purchasing Manager
9 Yearsyrs
Computer Repair Technician Repair Technician Technician
Sales Manager
5 Yearsyrs
Maintenance Technician Engineering Technician Project Manager
Senior Project Manager
12 Yearsyrs
Operator Service Technician Network Administrator
Technical Services Manager
8 Yearsyrs
Operations Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
Operations Manager Account Executive Sales Manager
Territory Sales Manager
7 Yearsyrs
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Service And Repair Technician Demographics

Gender

Male

86.1%

Female

12.6%

Unknown

1.3%
Ethnicity

White

78.7%

Hispanic or Latino

11.9%

Asian

7.2%

Unknown

1.5%

Black or African American

0.7%
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Languages Spoken

Spanish

78.3%

Portuguese

4.3%

German

4.3%

French

4.3%

Russian

4.3%

Italian

4.3%
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Service And Repair Technician Education

Schools

University of Phoenix

16.4%

Southern New Hampshire University

6.8%

Texas State Technical College - Waco

5.5%

Western Illinois University

5.5%

Community College of the Air Force

5.5%

ITT Technical Institute-Nashville

5.5%

Lincoln Technical Institute

5.5%

Western Washington University

4.1%

Southern Illinois University Carbondale

4.1%

East Mississippi Community College

4.1%

Seminole State College of Florida

4.1%

University of Central Florida

4.1%

Stark State College

4.1%

University of Wisconsin - Milwaukee

4.1%

College of Southern Nevada

4.1%

Brookdale Community College

4.1%

Lindenwood University

4.1%

Syracuse University

2.7%

ITT Technical Institute-Charlotte North

2.7%

University of Arkansas at Pine Bluff

2.7%
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Majors

Business

18.1%

Electrical Engineering

18.1%

Electrical Engineering Technology

10.6%

Automotive Technology

7.2%

Information Technology

6.4%

Computer Science

5.4%

Criminal Justice

4.2%

Computer Information Systems

4.2%

Computer Networking

4.2%

General Studies

3.2%

Heating And Air Conditioning

2.5%

Management

2.2%

Education

2.0%

Computer Engineering Technology

2.0%

Liberal Arts

1.7%

Mechanical Engineering

1.7%

Environmental Control Technologies/Technicians

1.7%

Electrical/Electronics Maintenance And Repair Technology

1.5%

Psychology

1.5%

Graphic Design

1.5%
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Degrees

Other

35.6%

Bachelors

24.8%

Associate

21.3%

Certificate

9.7%

Diploma

4.0%

Masters

3.7%

Doctorate

0.5%

License

0.3%
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Top Skills for A Service And Repair Technician

CustomerServiceServiceDepartmentTroubleShootingHardwareComputersPhoneCallsSafetyServiceRepairPrintersComponentLevelTechnicalSupportWindowsDiagnosticToolsCustomerSatisfactionPreventativeMaintenanceCellPhonesServiceCallsDeliveryTestEquipmentTelephone

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Top Service And Repair Technician Skills

  1. Customer Service
  2. Service Department
  3. Trouble Shooting
You can check out examples of real life uses of top skills on resumes here:
  • Work with the sales team to meet or exceed customer service satisfaction goals.
  • Directed troubleshooting and repair operations for the organization's service department.
  • Install, Set up and repair of furnaces, air conditioners, lighting systems & electrical trouble shooting
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.

Top Service And Repair Technician Employers

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Service And Repair Technician Videos

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