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The differences between service and repair technicians and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a service and repair technician, becoming a customer service technician takes usually requires 6-12 months. Additionally, a service and repair technician has an average salary of $42,099, which is higher than the $36,757 average annual salary of a customer service technician.
The top three skills for a service and repair technician include dishwashers, test equipment and HVAC. The most important skills for a customer service technician are basic math, math, and pathogens.
| Service And Repair Technician | Customer Service Technician | |
| Yearly salary | $42,099 | $36,757 |
| Hourly rate | $20.24 | $17.67 |
| Growth rate | 5% | -4% |
| Number of jobs | 193,706 | 282,953 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 36% | Bachelor's Degree, 33% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
Service and repair technicians install, maintains, or repair equipment and often travel to customer's location to provide service and maintenance. They are also known as field service technicians who have technical knowledge and skills to be able to install and conduct product testing or demo to properly instruct customers on the proper usage of the product. Also, they provide preventive maintenance procedures to prevent damage to the equipment, diagnose problems and make repairs. The job involves various services depending on the area of experience and expertise.
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
Service and repair technicians and customer service technicians have different pay scales, as shown below.
| Service And Repair Technician | Customer Service Technician | |
| Average salary | $42,099 | $36,757 |
| Salary range | Between $29,000 And $60,000 | Between $27,000 And $49,000 |
| Highest paying City | Los Angeles, CA | Newark, DE |
| Highest paying state | Hawaii | Massachusetts |
| Best paying company | Plug Power | GAVS Technologies |
| Best paying industry | Transportation | Manufacturing |
There are a few differences between a service and repair technician and a customer service technician in terms of educational background:
| Service And Repair Technician | Customer Service Technician | |
| Most common degree | Associate Degree, 36% | Bachelor's Degree, 33% |
| Most common major | Electrical Engineering | Business |
| Most common college | - | - |
Here are the differences between service and repair technicians' and customer service technicians' demographics:
| Service And Repair Technician | Customer Service Technician | |
| Average age | 47 | 40 |
| Gender ratio | Male, 89.3% Female, 10.7% | Male, 58.4% Female, 41.6% |
| Race ratio | Black or African American, 11.0% Unknown, 4.3% Hispanic or Latino, 19.1% Asian, 4.6% White, 59.9% American Indian and Alaska Native, 1.2% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 2% | 7% |