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The differences between service and repair technicians and field service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a service and repair technician, becoming a field service technician takes usually requires 6-12 months. Additionally, a field service technician has an average salary of $54,339, which is higher than the $42,099 average annual salary of a service and repair technician.
The top three skills for a service and repair technician include dishwashers, test equipment and HVAC. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.
| Service And Repair Technician | Field Service Technician | |
| Yearly salary | $42,099 | $54,339 |
| Hourly rate | $20.24 | $26.12 |
| Growth rate | 5% | 8% |
| Number of jobs | 193,706 | 167,298 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 36% | Associate Degree, 40% |
| Average age | 47 | 44 |
| Years of experience | 4 | 12 |
Service and repair technicians install, maintains, or repair equipment and often travel to customer's location to provide service and maintenance. They are also known as field service technicians who have technical knowledge and skills to be able to install and conduct product testing or demo to properly instruct customers on the proper usage of the product. Also, they provide preventive maintenance procedures to prevent damage to the equipment, diagnose problems and make repairs. The job involves various services depending on the area of experience and expertise.
Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.
Service and repair technicians and field service technicians have different pay scales, as shown below.
| Service And Repair Technician | Field Service Technician | |
| Average salary | $42,099 | $54,339 |
| Salary range | Between $29,000 And $60,000 | Between $35,000 And $82,000 |
| Highest paying City | Los Angeles, CA | San Francisco, CA |
| Highest paying state | Hawaii | California |
| Best paying company | Plug Power | |
| Best paying industry | Transportation | Finance |
There are a few differences between a service and repair technician and a field service technician in terms of educational background:
| Service And Repair Technician | Field Service Technician | |
| Most common degree | Associate Degree, 36% | Associate Degree, 40% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | - | - |
Here are the differences between service and repair technicians' and field service technicians' demographics:
| Service And Repair Technician | Field Service Technician | |
| Average age | 47 | 44 |
| Gender ratio | Male, 89.3% Female, 10.7% | Male, 92.3% Female, 7.7% |
| Race ratio | Black or African American, 11.0% Unknown, 4.3% Hispanic or Latino, 19.1% Asian, 4.6% White, 59.9% American Indian and Alaska Native, 1.2% | Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 2% | 1% |