Service assistant jobs in Cincinnati, OH

Allied Construction Industries (ACI) is a not-for-profit trade association serving the Cincinnati region's commercial construction industry. With 500+ members who employ over 31,000 people, ACI's mission is to grow the Cincinnati region's commercial construction industry. Consequently, we are focused on delivering workforce solutions that solve talent challenges, engaging in industry advocacy that removes obstacles and creates a climate of growth, and providing networking opportunities where meaningful connections can be made. Established in 1929, ACI's membership includes both union and non-union employers who are general contractors, subcontractors, architects, engineers, developers, material suppliers, and service providers to the commercial construction industry. ACI is also home to the Associated General Contractors (AGC) Cincinnati division. For more information, visit aci-web.com OUR CULTURE: ACI's team works hard, loves to have fun, and believes deeply in the organization's mission to grow the commercial construction industry. We are also entrepreneurs at heart, in fact, being dynamic is one of our core values, along with being curious, being committed to excellence and being community builders. Additionally, ACI offers opportunities for continuous learning (because we believe in continuous improvement), a superb benefits package (because our employees make it happen every day and deserve the best), and a collaborative work environment (because it's more fun working together!) JOB SUMMARY: ACI plays an integral role in the Cincinnati region's renaissance through its support of companies that are building the places where we work, live, and play as well as the infrastructure that connects it all. One of the ways we do this is by providing workforce solutions that address the number one issue facing the construction industry: closing the workforce skills and talent gaps. ACI's workforce solutions are designed to strengthen pathways to careers in construction, upskill incumbent employees, and develop the next generation of construction industry leaders. The Workforce Solutions Coordinator supports ACI's workforce education and training programs for youth and adults. This role is ideal for someone who is organized, service-oriented, and passionate about helping others advance their careers through impactful programming and community engagement. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: • Program Support & Coordination o Provide administrative support for education and training programs. o Coordinate logistics including communication with trainers, ordering materials, scheduling, and follow-up. o Ensure a seamless and positive experience for all participants. • Program Facilitation o Assist with recruitment and outreach for training programs. o Assist with securing logistics related to in-house trainings, school related activities, and external events. o Prepare classrooms and training spaces. o Track participant progress and manage completion protocols (e.g., certificates, online systems). • Community Engagement o Support K-12 construction career programming and adult upskilling initiatives through coordination and assisting with facilitation. o Communicate program opportunities to schools, member companies, and training partners. o Represent ACI positively in the community and at events. • Assessment & Certification o Administer and proctor exams (e.g., NCCER, WorkKeys); training provided. Please note that this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. COMPETENCIES: • Execution & Reliability: Follows through on tasks with accuracy, timeliness, and accountability. • Professional Communication: Communicates clearly and professionally with colleagues, members, and partners. • Member & Community Focus: Provides responsive, empathetic service to members, students, and partners. • Adaptability: Adjusts effectively to changing priorities and event demands. • Collaboration: Works productively within a small team and supports collective goals. • Initiative & Improvement: Identifies ways to enhance program delivery and efficiency. • Integrity & Judgment: Handles relationships and information with discretion and sound decision- making. PREFERRED QUALIFICATIONS: • Experience collaborating with schools is a plus • Experience managing training providers is a plus • Experience in workforce development is a plus REQUIRED QUALIFICATIONS: • 1-2 years of professional experience in administration, program coordination, event support, or a related role. • Demonstrated ability to produce clear, professional written and verbal communication; an example may be requested. • Demonstrated customer service mindset - responsive, dependable, and proactive in meeting internal and external needs. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and ability to learn new software platforms or data systems (training provided). • Strong organizational skills with the ability to manage multiple projects and deadlines with accuracy and attention to detail. • Ability to exercise sound judgment, maintain confidentiality, and work effectively in a small, fast- paced team environment. • Must be able to work in schools and around students (background check required). PHYSICAL DEMANDS AND WORK ENVIRONMENT: • To successfully perform the essential functions of this position, an employee must be able to meet the physical requirements listed below, with or without reasonable accommodation: o Ability to stand and walk for extended periods of time during events and program activities. o Ability to lift, carry, and move materials or equipment weighing up to 20 pounds. o Ability to set up and take down event materials such as signage, registration tables, and classroom supplies. o Ability to work occasional early mornings or evenings during ACI-hosted programs and events. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. EQUAL OPPORTUNITY EMPLOYMENT: We are an equal opportunity employer committed to diversity. All qualified individuals are encouraged to apply. The position offers a rewarding challenge in a professional environment, a competitive salary, and an excellent benefits package. We support employees who can perform essential job functions both with and without accommodation. ACI does not currently provide sponsorship for work visas.