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Become A Service Assistant

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Working As A Service Assistant

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $47,850

    Average Salary

What Does A Service Assistant Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Service Assistant

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Service Assistant Career Paths

Service Assistant
Service Representative Case Manager Assistant Director
Administrative Director
8 Yearsyrs
Service Coordinator Service Manager Office Manager
Administrative Manager
6 Yearsyrs
Case Manager Assistant Director Director Of Food And Beverage
Assistant General Manager
5 Yearsyrs
Case Manager Program Director Chairperson
Board Of Directors Member
8 Yearsyrs
Medical Assistant Office Manager
Business Manager
7 Yearsyrs
Program Coordinator Assistant Director Office Manager
Business Office Manager
8 Yearsyrs
Security Officer Operations Manager Assistant Director
Center Director
7 Yearsyrs
Program Coordinator Program Manager General Manager
Center Manager
6 Yearsyrs
Office Manager Operations Manager General Manager
Chief Operating Officer
12 Yearsyrs
Office Manager Registered Nurse Staff Nurse
Clinical Manager
8 Yearsyrs
Technician Account Manager Property Manager
Communications Director
7 Yearsyrs
Delivery Driver Sales Consultant Admissions Representative
Director Of Admissions
7 Yearsyrs
Office Administrator Accounting Manager Chief Finance Officer
Entrepreneur
5 Yearsyrs
Home Health Aid Security Officer Maintenance Technician
Facilities Manager
7 Yearsyrs
Service Coordinator Program Coordinator Operations Manager
Practice Manager
9 Yearsyrs
Security Officer Account Manager Senior Project Manager
Project Director
8 Yearsyrs
Service Representative Delivery Driver Direct Support Professional
Residential Manager
5 Yearsyrs
Home Health Aid Technician Service Manager
Service Director
10 Yearsyrs
Medical Assistant Technician Service Technician
Service Manager
7 Yearsyrs
Technician Instructor Trainer
Training Manager
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Service Lead 3.0 years
Service Specialist 2.7 years
Coordinator 2.6 years
Service Counselor 2.6 years
Service Aide 2.4 years
Service Associate 2.1 years
Service Assistant 2.0 years
Assistant 1.9 years
Volunteer 1.8 years
Student Worker 1.6 years
Top Careers Before Service Assistant
Cashier 10.8%
Internship 9.8%
Volunteer 4.7%
Teller 4.4%
Server 3.5%
Assistant 3.3%
Manager 2.6%
Secretary 2.5%
Waitress 1.9%
Hostess 1.8%
Top Careers After Service Assistant
Internship 8.4%
Cashier 7.0%
Server 5.2%
Assistant 3.6%
Volunteer 3.5%
Teller 2.9%
Teacher 2.4%
Associate 2.3%

Do you work as a Service Assistant?

Service Assistant Demographics

Gender

Female

64.7%

Male

33.1%

Unknown

2.3%
Ethnicity

White

60.1%

Hispanic or Latino

17.5%

Black or African American

10.8%

Asian

7.9%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

53.8%

French

10.2%

Chinese

4.5%

Mandarin

4.4%

Italian

4.2%

German

3.8%

Arabic

2.5%

Japanese

2.2%

Hindi

2.0%

Korean

2.0%

Russian

2.0%

Portuguese

1.7%

Cantonese

1.3%

Urdu

1.3%

Tagalog

0.9%

Polish

0.8%

Vietnamese

0.7%

Greek

0.7%

Hmong

0.6%

Danish

0.4%
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Service Assistant Education

Schools

University of Phoenix

19.9%

Ferris State University

7.0%

San Francisco State University

5.6%

Montclair State University

5.6%

University of Northern Iowa

5.5%

Liberty University

5.1%

Kaplan University

5.0%

Southern New Hampshire University

4.4%

Arizona State University

4.3%

Ashford University

4.0%

Temple University

3.8%

University of North Dakota

3.5%

University of Central Florida

3.4%

New York University

3.4%

University of Nevada - Las Vegas

3.3%

Stephen F Austin State University

3.3%

California State University - Northridge

3.3%

Michigan State University

3.3%

West Virginia University

3.3%

Northern Virginia Community College

3.3%
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Majors

Business

25.1%

Psychology

7.4%

Criminal Justice

6.7%

Communication

5.8%

Accounting

5.4%

Health Care Administration

4.7%

Nursing

4.7%

General Studies

3.9%

Medical Assisting Services

3.5%

Management

3.4%

Social Work

3.3%

Kinesiology

3.2%

Liberal Arts

3.2%

Marketing

3.2%

English

3.0%

Computer Science

2.9%

Education

2.8%

Sociology

2.8%

Human Resources Management

2.6%

Political Science

2.5%
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Degrees

Bachelors

42.1%

Other

24.7%

Masters

13.4%

Associate

12.2%

Certificate

4.6%

Diploma

1.6%

Doctorate

0.9%

License

0.5%
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Service Assistant Videos

USPS Employee Salaries

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Full Time
Part Time
Internship
Temporary

Real Service Assistant Salaries

Job Title Company Location Start Date Salary
Advisory Services (Assistant Director) Moody's Analytics San Francisco, CA Mar 15, 2015 $112,000 -
$124,000
Student Services Assistant II Michigan State University East Lansing, MI Oct 17, 2016 $52,500
International Student Services Assistant Oxford Community Schools Oxford, MI Aug 26, 2014 $45,000 -
$52,000
Student Services Assistant Temple University--A Commonwealth University Philadelphia, PA Jun 09, 2015 $35,500
Member Services Assistant Executive Women's Golf Association Palm Beach Gardens, FL May 22, 2014 $35,318
Member Services Assistant Executive Womens Golf Association Inc. Palm Beach Gardens, FL May 22, 2014 $35,000
Exposition Services Assistant Freeman Decorating Services Inc. Las Vegas, NV Oct 01, 2011 $34,436
Financial Services Assistant The University of Memphis Memphis, TN Feb 01, 2012 $32,000
Service Assistant (News Reporter) University of Arkansas Fayetteville, AR Feb 01, 2011 $29,218
Service Assistant Classieux Concierge LLC Mount Arlington, NJ Aug 10, 2015 $25,044 -
$31,305

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Top Skills for A Service Assistant

  1. Customer Service
  2. Assistance
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Assisted passengers boarding aircraft and in transporting throughout airport * Baggage handler * Customer service representative
  • Administer monetary liens for several attorneys and other civilian agencies needing assistance.
  • Assisted with data entry including confidential documents and other student and academic service support.
  • Communicated effectively with other kitchen staff to contribute to a happy and safe environment.
  • Produced publications and correspondence to support administrative, financial aid, and student service activities.

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Top 10 Best States for Service Assistants

  1. Alaska
  2. North Dakota
  3. Oregon
  4. Wisconsin
  5. Connecticut
  6. Nevada
  7. District of Columbia
  8. Minnesota
  9. New Jersey
  10. Texas
  • (140 jobs)
  • (139 jobs)
  • (459 jobs)
  • (775 jobs)
  • (416 jobs)
  • (235 jobs)
  • (241 jobs)
  • (1,011 jobs)
  • (1,290 jobs)
  • (2,267 jobs)

Top Service Assistant Employers

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