Service Assistant job description

Buffalo Wild Wings has an atmosphere that creates stories worth telling - for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. But Buffalo Wild Wings is also a place to start the next phase of your career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience here that lasts a lifetime. We're a brand on the rise, and we need great people as we write the next chapter of our story. If that's you, pull up a barstool.
*GAME ON*

As a Service Assistant, you know what it takes to take care of guests. You will assist our server and bartender teams in providing guests with friendly and prompt service. How's that for creating legendary experiences?

* *

*TURN GAME-TIME INTO STORIES WORTH TELLING*

* You know the playing field. Preferably, you have prior experience working in a restaurant or customer service role. You are also of minimum 16 years of age (or higher per applicable law) and are certified in state, county, or local food handling and alcohol handling requirements.

* You have the heart of a competitor - Sportsmanship, Hustle, Spontaneity, Community, and Fun are all part of your player profile.

* You know what it takes to create legendary experiences between friends and have exceptional guest service skills.

*BETTER THAN COURTSIDE*

At Buffalo Wild Wings, we foster a winning culture and organization, where our team members enjoy the energy of game time and gain experience for a lifetime. What else is in it for you? Flexible schedule options, discounted meals, medical, dental and vision* and advancement opportunity to name a few. Join our team and get ready for a new playing field.

*Subject to availability and certain eligibility requirements.

?You are applying for work for a franchisee Great Lakes Equity Partners, LLC, of Buffalo Wild Wings, not Buffalo Wild Wings Corporate, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

It all started in 1980 in Atlanta, Georgia

Bill and TJ Palmer opened the restaurant that would later become Applebee’s. We’ve grown up a lot since then, with almost 2,000 locations in the U.S. and around the world. Here you will always be welcome – for delicious food, in a neighborhood setting, with attentive service, at a great value.

Primary Responsibilities

• Provides assistance to the service, bartending and host/hostess staff to help maintain the smooth operation of guest service in the restaurant.

Specific Functions and Duties

• Busses tables and provides assistance to servers with guest needs (40% ).
• Interacts with all guests creating a friendly and upbeat atmosphere (15%).
• Carries food and drinks to all areas of the restaurant throughout the entire shift (10% ).
• Provides refills of beverages to guest (5%).
• Checks and ensures the overall cleanliness of the restrooms on a routine basis (5% ).
• Restocks bar items for bartenders, i.e., glasses, bar garnishes, ice, beer (5%).
• Restocks service items for servers, i.e., glasses, ice (5% ).
• Empties trash cans when needed (5%).
• Participates in rolling silverware (5% ).
• Completes assigned cleaning duties (5%).

Mobility required during the entire shift. Ability to wipe down table tops, table legs, pick up debris off of the floor and wipe down booth seats in all areas of the restaurant. Capable of using knives, slicing equipment, and other food preparation equipment. Transports glass racks and cases (such as a case of beer) up to 25 pounds up to 15 times a shift. Must be able to stand and exert fast-paced mobility for periods of up to four (4) hours in length and to lift, bend, and stoop. * Must have the ability to frequently lift and carry bus tubs, trays, and other objects weighing 25 pounds or more.

We are not just offering a job but a meaningful career! Come join our passionate team!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!


Compensation Package Includes:


Non-negotiable starting pay of $18.25/hr.


You are also eligible for:


An annual bonus based on individual and enterprise performance Annual merit increases


Please note: This position has an anticipated start date of Monday, January 9th, 2023.


Visit our Careers page for more information on our benefits , locations and the process of joining the State Farm team!


Responsibilities



Who are we?


In State Farm Underwriting, we champion profitable growth by providing quality customer interactions and products through simplified processes, technologies and the excellence of our people. When you join our team, you will execute on our underwriting philosophy and fundamentals to serve the evolving needs of our customers. Our Underwriting Service Assistants are committed to assisting our State Farm agents and their customers. Check out what it's like to be an Underwriting Service Assistant !


This position is for Personal Lines Fire Production
- Primary responsibility is processing applications and policy transactions electronically for new and existing business.

Very production driven and fast paced. Standard work process listing all items that should be in a policy and making sure the policy is complete. Critical thinking, attention to detail, and detective type research work is required. Must be able to stay focused and be resourceful. Engage with customers to identify and address adverse situations. Review and process applications and/or policy changes according to established guidelines. Perform premium breakdowns, electronically and/or manually calculate rates based on selected coverages. Prepare/type a variety of reports, endorsements, filings, form letters and cancellation letters. Guide customers through navigating existing resources such as Rate Manuals, Underwriting Guidelines, Auto Answers, etc. Provide Remarkable customer service.


Training Details:
Training is extensive. Mandatory paid training will take place 8:00 am - 4:30 pm Monday-Friday. The length of training varies between 6-15 months in total duration. Limited time off will be granted during the training. Schedules during training are subject to change based on business need.

Once training is completed, various work shifts apply depending on business need and the function where each employee is placed. Our team works in a shift environment between the hours of 7:00 am - 7:30 pm Monday-Friday and may include holidays based on workload and job requirements. Schedules may change based on business need and will require flexibility. May not be able make schedule accommodations, must be available to all shift times.


Incumbency:
Due to the extensive training, new team members are eligible for promotional opportunities after 12 months of service and 24 months for lateral opportunities.


Work Environment:
This is a hybrid role, meaning you will work from home most of the time with some time collaboratively in office. Work arrangements will be shared prior to start date. For a successful work environment, you will be asked to have a reliable source of internet when working at home.


Qualifications


Our Underwriting Service Assistants demonstrate the following skills in their day to day work:

Knows where to find answers and serves as a technical and procedural resource. Demonstrated attention to detail and ability to produce quality work. Communicates clearly, professionally and empathetically both verbal and written through remarkable customer service skills. Ability to provide remarkable customer service in all interactions with agents and associates. Ability to handle multiple computer applications in a fast-paced collaborative team environment, experience with Microsoft Office software. Thrives on accountability to your team, your work and your schedule. Decision Making and Technical Expertise. PM22



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