Service Assistant Skills

• Provided exemplary customer service to all graduate and undergraduate students while providing additional feedback on the enrollment and payroll deduction processes.
• Supported the overall administrative activities of the Corporate Service department including customer service, strategy design and calendar management.
• Prepared accurate and timely audits and quarterly reviews, supervised Teller training, and resolved escalated customer service issues.
• Coordinated with management, immigration officers and security personnel to provide excellent customer service at the reception desk.
• Registered patrons for recreational programs - Managed equipment rentals and service - Performed customer service and administrative duties
• Gained excellent customer service skills and built lasting relationships by providing optimized financial services to customers.
• Performed Outstanding Customer Service Skills by communicating with customers regarding scheduling to assure great customer satisfaction.
• Provided administrative, unit clerical and customer service support to facilitate quality of patient care.
• Provided exceptional customer services to restaurant guests in order to guarantee an outstanding dining experience.
• Trained, motivated, and supervised team of operational personnel to continuously customer service ratings.
• Assisted passengers boarding aircraft and in transporting throughout airport * Baggage handler * Customer service representative
• Supervised facilities and staff on a daily basis to ensure customers received superior customer service.
• Assisted the business procedures and customer service for travel group tours domestically and internationally.
• Compose correspondents for customers regarding updates on their Mercedes-Benz to ensure quality customer service.
• Accumulated almost 5 years in customer service and management experience with consistently increasing responsibilities.
• Provide friendly and excellent customer service to patients and any family members accompanying patients.
• Maintain quality control/satisfaction records, while consistently seeking new ways to improve customer service.
• Generated customer loyalty by providing individualized customer service over the phone and in person.
• Surpassed sales goals by providing excellent customer service and offering industry consulting services.
• Provided customer service to all internal and external clients regarding various operational issues.

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• Assisted and transported passengers requiring wheelchair assistance to/from assigned gate.
• Provided wheelchair assistance to passengers who needed/requested it.
• Served public requiring wheelchair assistance.
• Provided wheelchair assistance to passengers to and from baggage claim while conducting friendly and relative conversation.
• Coordinate incoming passengers to receive wheelchair assistance and checking in when they arrive at the airport.
• Transported multiple passengers needing wheelchair assistance using an electric cart inside the airport terminal.
• Transported passengers needing wheelchair assistance both inside and outside the airport terminal.
• Assisted and transported airline passengers requiring wheelchair assistance at the Airport.
• Assist airline passengers requiring wheelchair assistance in the airport.
• Assisted passengers needing wheelchair assistance and or special assistance while boarding or unboarding their flights
• Provide passenger wheelchair assistance Monitor unaccompanied minors Create the first and last impression for passengers during travel Provide office assistance as needed

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• Communicated effectively with other kitchen staff to contribute to a happy and safe environment.
• Check ID cards of residents entering the dormitory, help sign in guests, maintain a safe environment in the dormitory.
• Make sure residents had a clean and safe environment, as well as assisting them with their daily smoke breaks.
• Provide a safe environment for patients, staff and physicians by maintaining the organization of equipment, supplies environment.
• Supervised a 1 year old girl on a daily basis; ensured optimal care and a safe environment.
• Assisted with the set-up and break-down of activities equipment and maintained a clean and safe environment.
• Assist in maintaining a healthy and safe environment and ensure special dietary requirements are met.
• Maintained a secure and safe environment in a for mental health and mental retardation patients.
• Job entitles working with other caregivers and residents ensuring a clean and safe environment.
• Facilitated programs in a timely and efficient manner, while maintaining a safe environment.
• Cleaned the patient's rooms and maintained a clean and safe environment.
• Maintain a safe environment and prevent harm to recipients and others.
• Maintained a safe environment for all and provided excellent service.
• Ensured that clients lived in a clean and safe environment.
• Maintain a clean and safe environment for all customers.
• Solve any problems or concerns while maintaining a safe environment
• Provide a safe environment for all employees and guests.
• Communicate with vendors to ensure a safe environment.
• Maintain a clean, healthy and safe environment.
• Provided a safe environment for suicidal patients.

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• Provided customer service* Assisted students with computers, applications, homework and other miscellaneous forms* Data entry of participant's information.
• Worked closely with auto underwriter to provide exceptional customer service through communication, data entry, and policy analysis.
• Serviced automobile policies and investigated problems *Trained other employees in data entry and letter writing *Assisted customers and agents
• Supervised staff to ensure accurate data entry, assisted with database troubleshooting, created and contributed Communications Dept.
• Contract ended Ensured data integrity by performing data entry of information received from various Remedial entities.
• Performed accurate and timely collection, specimens processing, including data entry such as patient registrations.
• Organized and filed financial documents * Managed data entry * Used various office equipment * Maintained confidentiality
• Managed site relationship with third party data entry provider through regular meetings and electronic correspondence.
• Assisted with data entry including confidential documents and other student and academic service support.
• Produced reports, facilitated authorization of services for members and completed computer data entry.
• Handled a variety of service functions including data entry and information follow-ups.
• Reviewed and prepared documents for data entry to student and administrative databases.
• Verified data entry with hard copy documents to ascertain consistency.
• Handle confidential alumnus information for data entry and verification purposes.
• Reviewed voluminous documents for data entry coding into Access Database.
• Utilized computer to perform data entry of customer information.
• Performed data entry and maintained database management system.
• Performed data entry and cross-referenced multiple tracking systems.
• Preformed data entry of payments into computerized system.
• Complete data entry within NMCRS computerized database.

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• Provide information to citizens regarding fraudulent use of identification and procedures to have phone calls traced.
• Provided customer service to students and faculty, answered phone calls and responded to emergency situations
• Performed customer satisfaction follow-up phone calls; provided on-site customer support as needed.
• Generated prospective customer list and made daily telemarketing phone calls and/or emails.
• Fielded general phone calls, administered seminar registrations and self-study courses.
• Managed and organized incoming phone calls and written correspondences.
• Answered phone calls professionally and provided necessary information.
• Responded to incoming phone calls/inquiries and initiated paging/communications.
• Performed the duties of a receptionist, including answering phone calls, taking messages, and managing the office when needed.
• Answer phones, schedule appointments, make confirmation phone calls, prepare orientation packets, and other duties as assigned.
• Answered Phone Calls* Made Extensions on Past Due Accounts* Filed Extensions* Worked with the Twin Lakes Home Builders* Organized Monthly Meetings
• Make routine phone calls to families and individuals and relay information to director of programs and services, as required.
• Answered and directed phone calls, watched the vehicle lot through security cameras making sure no prospect goes unattended.
• Answered phone calls, left voice mails to customers of Taylor Made Industry, and set up meeting times.
• Organize, file, maintain and prepare students disciplinary records receive and make phone calls to parents and staff.
• Answer phone calls, assist clients with accounts, fax/copy/scan, make phone calls, make spreadsheets for clients
• Conduct weekly leave of absence student phone calls and prepare report for weekly Director of Education census meeting.
• Follow up consisted of phone calls and emails about upcoming events, sports season, or membership deals.
• Answered, screened and forward phone calls provided clients with information took messages and arranged conference calls.
• Performed variety of clerical duties such as screened phone calls, faxed and opened and received mail.

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• Trained and mentored 5 junior personnel in the Customer Service Department dealing with legal operations and administrative separation procedures.
• Planned and implemented programs increasing customer satisfaction and service department revenue.
• Worked closed with Service Technician and Manager of Service Department
• Collected customer payments for services provided by service department.
• Entered vehicle repair information in service department system.
• Inspected bikes on arrival/departure of service department.
• Maintained Service Department Meeting minutes and agendas.
• Provided administrative support to the Service Department.
• Scheduled and dispatched service department personnel.
• Manage appointment scheduling for service department.
• Reconcile accounts between the service department and accounting in order to make sure all monies are in the appropriate accounts.
• Gained experience in every aspect of this family business, from the service department to sales/marketing to front office.
• Assist receptionist in transferring inbound calls to the appropriate department, and schedule appointments for all three service departments.
• Maintained professionalism in the front office and provided administrative services to Sales, Parts, and Service Departments.
• Acted as sole employee responsible for internal Service Department Customer database and all Service Department personnel files.
• Assist in innovating new ways of organizing the Service Department to run in a more efficient manner.
• Received and processed cash, check, and/or credit card payments made to the service department- daily.
• Code all invoices from parts and service departments, and enter into our Reynolds & Reynolds system.
• Collaborated with management team to evaluate the service department's progress, plans, and performance metrics.
• Hired, trained, motivated, counseled and monitored the performance of all service department staff.

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• Provided administrative and secretarial support to President and nine additional executive staff members in finance, sales and marketing.
• Investigated and directed residents inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
• Performed customer service duties, including actively communicating with students and college staff members about enrollment needs.
• Provided administrative support to underwriting staff and agent staff members.
• Supported staff members through research of the Code of Federal Regulations and medical and legal issues pertaining to disability claims.
• Received many awards for training team members and agent's staff members for process, production, and quality.
• Provided technical support to fellow students and staff members with copiers, computers, and other related issues.
• Worked with staff members covering over 80 locations to help resolve terminal and network problems over the phone.
• Supervised 9 staff members: responsible for interviewing, scheduling orientation, and training in cash handling policies.
• Assisted to all traffic matters on counters, phones, emails and requests from court staff members.
• Trained and assisted with the development of new staff members to ensure a smooth transition and productivity.
• Work with other staff members of the facility to maintain a pleasant, professional working environment.
• Train other staff members to perform work activities, such as using computers for Record programs.
• Schedule and organize meetings, appointments, events and other activities for supervisors and staff members.
• Assisted shift charge nurse as needed, as well as other staff members if required.
• Provide a high level of customer service to applicants, candidates, and staff members.
• Assisted Benefits and Data Services for staff members in the daily scanning of confidential documents.
• Maintain clean, safe, and sanitary environment for all staff members, and students.
• Faxed, copied, and printed documents in timely manner for administration and staff members.
• Assist in the interviewing, hiring, and training process of part-time staff members.

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• Research and develop requisitions and purchase requests for office supplies/Arrange meetings and telephone conferences.
• Managed inventory control and budgetary expenditures related to office supplies.
• Managed bill and invoices, Place orders for office supplies Letter head, Bond paper special envelope and standard office supplies.
• General office duties, customer service, routing phones, filing, weekly mailings, copying, ordering office supplies etc.
• Maintain inventory of brochures, printed materials and office supplies and place orders with any necessary revisions and updates when needed.
• Inventory, order and stock various items in the kitchen and copy center to include daily paper and office supplies.
• Update EP First extension directory as requested, keep inventory of office supplies for department and place orders as needed.
• Provided general office support by preparing purchase requisitions in order to purchase office supplies and arrange for equipment repair.
• Performed administrative duties including faxing, answering phones, ordering office supplies, and filing/managing incoming and outgoing mail.
• Monitored inventory of laboratory coats, office supplies, Mail Room supplies, kitchen, and Break room supplies.
• Utilized Word for Windows, Excel and Access applications to track office supplies, cost and usage.
• Maintained inventory on office supplies and submitted all office supply orders valued at over $4,000.
• Utilized the UCSC buying system, CruzBuy, to make purchases for events and office supplies.
• Managed and maintained the office supplies with an automated online ordering system through Staples Office Supplies.
• Maintain office, stock office materials, order coffee, creamer and other office supplies.
• Manage inventory and ordering of necessary office supplies while adhering to a fixed office budget.
• Perform General clerical duties including photocopy, filing, faxing, and ordering office supplies.
• Monitor office supplies and equipment; notify supervisor of low inventory status or maintenance issues.
• Check inventory of office supplies and order when needed by using a City credit card.
• Created documents and booklets, composed correspondence, answered phones, and ordered office supplies.

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• Provided front desk reception and administrative support for physics department.
• Operate a computerized cash register using vista/front desk system.
• Assisted customers at front desk to give construction/medical/extended passes.
• Work directly with patrons at the front desk and on the department phone to help them acquire needed equipment and media.
• Monitor the residence hall front desk, build positive rapport with the staff, residents, and guest of the community.
• Served as integral part of the team by supporting staff and students at front desk while performing other administrative duties.
• Oversee and provide front desk coverage as well as train volunteer placements, such as MASST or CWE participants.
• Assist in the front desk, deliver and pick-up AV equipment for classrooms, meeting, or an event.
• Maintain front desk with student needs, scheduling of classes and all other duties as directed under student services.
• Covered shifts at the front desk: answered calls, followed up with guest concerns, and delegated tasks.
• Managed the front desk, answered phones maintained all student and parent files, ordered office and classroom supplies.
• Back up front desk receptionist, answer phones, direct calls to correct department using multiple line phone.
• Functioned under and with a Desk Service Manager to create an effective front desk community and mail system.
• Job description includes answering phones, working the front desk, and filing, among other secretarial duties.
• Managed clinic front desk, taking care of client needs via e-mail, phone, and face-to-face contact.
• Provided administrative staffing for the front desks of the San Francisco State University dormitories and on-campus student housing.
• Mail Room, front desk, switchboard, records management, filing, correspondence database, travel database.
• Answered Customer Service type questions for visitors at the lobby front desk and in the parking lot booth.
• Managed front desk, gave tours of exhibitions, guarded artwork, assisted with in-house exhibition openings.
• Create and maintain Front Desk and AYS event board and binders following the 10 day meeting weekly.

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• Provide individualized services to consumers enhancing and enabling independent living and provide community inclusion.
• Instructed independent living skills and encouraged independent interests and choice.
• Maintain health information on all independent living residents.
• Assist Direct Care Supervisor in the assessment of each client abilities, interests and need areas towards independent living.
• Instructed and modeled independent living skills and provided counseling while served as mediator to resolve all household disruptions.
• Compiled tracking spreadsheets of Grant Award Notifications for Centers of Independent Living across the United States of America.
• Worked with residents, families, and physicians to promote safe independent living and ensure quality of care.
• Assist individuals with independent living skills and with developing a value social role in their community.
• Worked with schools and colleges to prepare educational plans for clients preparing for independent living situations.
• Facilitate programs for residents of independent living, assisted living, and skilled nursing facility.
• Assisted with the monthly newsletter and calendar for independent living residents and staff.
• Assist clients register for school, training programs, and independent living programs.
• Provide services to brain injured clients in a supported independent living environment.
• Assisted residents with ADL=s and promoted independent living activities.
• Coached clients in all arenas regarding independent living.
• Waitressed at an independent living retirement community helping to prepare and serve meals for the elderly residents.

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• Perform general receptionist duties including answering telephone, taking messages, and scheduling appointments.
• Performed clerical work such as photocopying, handling confidential paper and scheduling appointments.
• Handled responsibility for scheduling appointments for testing and orientation for new students.
• Assisted with scheduling appointments and arranging for suitable transportation.
• Established time management skills by scheduling appointments.
• Assisted National Field Service Manager and department personnel on a daily basis; Scheduling appointments, meetings, and travel.
• General administrative tasks including routing telephone calls via switchboard, patient reception, scheduling appointments, and customer service.
• Greet and assist walk-in and telephone students with scheduling appointments, gaining critical information and resolving complaints.
• Assist students and staff with scheduling appointments with office personnel.
• Assisted in scheduling appointments for service calls and appliance repairs.
• Answered all incoming calls which include scheduling appointments and triaging special situations to provide appropriate service to the member.
• Assist with eye procedure Assist in all areas of patient care Assist with scheduling appointments
• Date Entry Scheduling Appointments Assisting Employees with injuries Stocking Medicine/Supplies Filing/Printing/Copying/Faxing Ordering Supplies Processing FMLA/TWCC Paperwork

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• Performed routine food service activities including food preparation, setting up of serving areas and maintaining overall cleanliness of venue.
• Handled washing dishes, trash, taking apart and cleaning the kitchen, food preparation, and various other responsibilities.
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facilities.
• Managed nightly duties, including personal care, room checks, restocking items, food preparation and deep cleaning.
• Cook food, make coffee, and wash dishes to keep the food preparation area tidy and clean.
• Assist with food preparation and maintained the cleanliness of the food service, dining and storage areas.
• Train over 80 coworkers in food preparation, and in service, sanitation, and safety procedures.
• Detailed cleaning inside of American Airlines Flight Planes, Food Preparation for American Airlines Flight Planes.
• Gained knowledge of customer service, food preparation, employee training, management, and marketing.
• Trained new dining service workers in effectively handling food preparation, portioning and garnishing tasks.
• Provide a variety of food preparation tasks, including cash handling, sanitation and scheduling.
• Assist with food preparation and serve Collect and sanitize cutlery Order food and supplies as needed
• Serve meals, help with cleaning, setting tables, and occasional food preparation.
• Serve food to students and faculty, cashier, and assist with food preparation.
• Assisted in food preparation which included salads, cold dishes, and desserts.
• Cleaned and maintained food preparation areas, customer entrance, and parking lot.
• Work as a team member performing food preparation, customer assistance and cleaning
• Plan and initiate cooking schedule for food preparation to meet meal schedules.
• Adhered to sanitation standards for food areas and food preparation tools.
• Assisted in food preparation for college students, faculty and staff.

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• Communicated a positive experience with members through engagement at special events.
• Organized, scheduled, and coordinated student activities and events such as, receptions, recruitment, orientations and special events.
• Control digital scoreboard presentation, on-field cameras and electronic scoreboards during game days and special events held at the stadium.
• Created the city's annual special events calendar that gets distributed to all supervisors, managers and city council.
• Collaborate with all campus departments to establish time and room schedule for courses, exams, and special events.
• Worked closely with on site Catering team for special events and weddings with set up and food prep.
• Initiated special events and programs such as client workshops, United Way drive and other internal/external events.
• Supplied a high level of customer service by effectively communication with students and clients for special events.
• Serve as a customer service representative, for designated special events and complete administrative duties as needed.
• Assisted with the organization and coordination of special events such as industry connect and pizza and post.
• Assist the Event Coordinator in the planning, execution, and supervision of any special events.
• Lead day camps, after-school programs, sports leagues, field trips and special events.
• Assisted Director of Museum Development in hosting special events and in processing confidential donor files.
• Assist faculty and staff with special projects such as special events and new student orientation.
• Led recreation classes including exercise, arts, crafts, flower arranging; special events.
• Helped with planning and hosting of special events and fundraisers for the MU Student Center
• Assist the hosting of special events to ensure that all guests are attended to.
• Assisted the Visitor Services Associate with administrative tasks and provided support at special events.
• Assisted with auxiliary and special events associated with the conference and event center.
• Plan, coordinates, and implements special events for specified disaster related communities.

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• Bathed patients and provided personal care including catheters
• Provided direct care to the individuals in regard to personal care, administering medications and assisting them in the community.
• Provide direct, hands-on personal care required by each participant, some of which will include lifting and transferring.
• Provided personal care, including necessary baths, oral hygiene, shampoos and changing bed linens.
• Performed personal cares with individuals, including, bathing, feeding, medicating, and dressing.
• Provided companionship, personal care, or help in adjusting to new lifestyles.
• Help guide them, feed them and assist with their personal cares.
• Provide Personal Care (bathing, dressing & toileting) to residents.
• Assisted with Activities of Daily Living and personal care.
• Assisted residents with their personal care and daily living.
• Provided aid for residents with dressing and personal care.
• Provide direct and personal care to the consumers.
• Provide personal cares and guidance.
• Provide direct personal care, ADLs, to patient in the patients' home.
• Provide and assist with Personal Care needsProvide and assist with Homemaker needs
• Assisted residents in daily activities Assisted in hygiene and personal care
• Provide personal care and assistance Assist in daily activities
• Assist individuals with multiply disabilities personal care needs *Train multiply disabilities individuals *Escort clients to appointments and field trips
• Ring up merchandise CareGiver (Northeast Philadelphia, PA) Personal Care giver.
• Perform routine household chores Provide personal care (i.e.

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• Trained and prepared presentations to improve overall District results through peer-to-peer mentoring and PowerPoint presentations training sessions.
• Create PowerPoint presentations, and executed daily executive administrative roles.
• Created PowerPoint presentations and conducted research for report writing.
• Created PowerPoint presentations used for program development.
• Coordinated PowerPoint orientation for new hires.
• Created PowerPoint presentations and Word documents.
• Create PowerPoint for business presentation.
• Prepare PowerPoint presentations for Manager.
• Used Microsoft Office and Google Drive applications (Word, Excel, PowerPoint) for assisting in projects and organization.
• Well versed with technical devices such as Sound Systems, PowerPoint Projectors, Slide Projectors; In-house Theater Systems.
• Organized/scheduled weekly Housing Board meetings and prepared PowerPoint slides, talking points, and supporting documents for S/GSO.
• Work with Excel spreadsheets daily to record loan information; use PowerPoint presentations weekly with conference call meeting.
• Conducted Child Care Subsidy Workshops via PowerPoint software to customer base ensuring clear and concise delivery of information.
• Create PowerPoint presentations for refresher training classes, my Quality Champion meetings and for my Change Ambassador meetings.
• Created and designed 18 slide PowerPoint presentation covering class topics to supplement teaching for Journey Program class.
• Emceed events along with creating programs and PowerPoint presentation and videos for public access channels.
• Design and creation of staff training materials, including PowerPoint presentations and flip charts.
• Assisted with Microsoft Office applications in MS Word, PowerPoint and Excel.
• Set up PowerPoint presentation and play music during and after ceremonies.
• Skilled in Microsoft Office Suite: Excel, Word and PowerPoint

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• Managed restaurant waiting list during high volume to accurately set guest expectations.
• Managed restaurant waiting list accurately during high volume
• Managed waiting list during high volume and ensured excellent guests' satisfaction and assisted servers in greeting tables and running food.
• Answered a high volume of calls and referred callers to the proper department (122 employees and over 31 offices).
• Introduce the guest to their server, manage the waiting list during high volume periods to accurately set high guest expectations.
• Processed a high volume of incoming submissions (new business, renewal, declination) across brokers, underwriters and producers.
• Manage the inter-office patient care for 5 providers in New Kingdom Health Care in a high volume patient environment.
• Manage client base by trouble-shooting accounts payable issues, researches high volume expenditures, and resolve challenging client concerns.
• Assembled and delivered patient, visitor, and staff meals in a high volume, fast paced environment.
• Worked with a team to ensure timely and friendly customer service in a high volume setting.
• Managed high volume of calls by addressing customer inquiries, solving problems and providing benefit information.
• Conducted accurate high volume cash and credit card sales transactions and maintained a balanced till.
• Experience in a high volume call and customer support center for an automobile repair dealership.
• Answer high volume of queries by telephone and in person from borrowers and insurance agencies.
• Handle multiple responsibilities and manage high volumes efficiently to decrease any avoidable loss to Bank.
• Disbursed and cut checks for a high volume of payments for hazard and flood renewals.
• Ensured the customer service team provide quality customer service for a high volume call center.
• Answered phones and effectively handled a high volume of incoming calls with superb customer service.
• Work in a fast, high volume environment, and maintain a positive attitude.
• Collaborated with others to complete daily, high volume check-in and check-outs for guests.

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• Provided administrative assistance to Media Relations and the Executive office including telephone support as well as assistance with special projects.
• Displayed flexibility and superb work ethic in enthusiastically accepting special projects and extra assignments in addition to usual work responsibilities.
• Spearheaded special projects and analyzed data, made recommendations on implementation of policy and procedure.
• Performed miscellaneous System administration such as enrollments, cancellations, and special projects as assigned.
• Monitored computers and students in the computer laboratory while assisting with special projects.
• Performed special projects and assignments in support of critical initiatives.
• Assisted the international director with special projects and immigration paperwork.
• Deliver repair vehicle to customer Participate in Special projects as required
• Provided administrative assistance to management team on special projects.
• Assisted in creation of contracts, proposals, financial reports, budget preparation, letters, amenities, and special projects.
• Collaborated in the organization and execution of special projects to support consultants, member companies, regional offices and staff.
• Coordinated and completed special projects as assigned, including conversion of entire library collection of special performances from cassette to CD
• Provided internal and external customer service, administrative duties, coordinated seminars and client events, training, special projects.
• Conduct training to new office personnel and serve on committees such as screening/hiring committees and special projects as needed.
• Assisted with budget preparation, analysis and compliance as well as contributing to special projects on a regular basis.
• Coordinated with, and supported Garden departmental, executive personnel and vendors for events on special projects or tasks.
• Lead team of 4 in special projects, training, customer service, and consumer conflict resolution.
• Assisted staffing office with special projects, including delivering specialty supplies to floor/unit or nursing supply room.
• Lead multiple special projects overseeing and coordinating project details with team members assigned to the project.
• Perform other work related duties as required, including special projects, as required or requested.

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• Obtained clinical experience via direct patient care in a premier inpatient facility for chemical dependency.
• General patient care including proper movement and positioning of patients before and after surgery.
• Supported leadership during patient care planning by collecting lab specimens for analysis.
• Direct patient care providing education on reproductive health and safety.
• Communicated with personnel to coordinate and execute patient care.
• Receive and report vital information pertinent to patient care
• Provided basic patient care and performed administrative duties.
• Assisted Director of Environmental Services, maintaining a healthy environment for adequate patient care including laundry, floors, and lavatories.
• Consulted and collaborated with administrative team and others that was involved in the patient care to reach that patient's goals.
• Worked closely with clinic manager and medical staff to improve the process and flow of the facility for optimum patient care.
• Assist one MD as well as Diabetic Educator RN's ensuring optimal patient care and smooth daily functioning of clinics.
• Initiated trauma and other response team alerts as well as notified internal on-call and private physicians of patient care needs.
• Assisted the Occupational and Physical Therapists with patient care and exercises, which include basic strength training exercise and stretches.
• Assist in patient care under the supervision of the therapist by setting up sessions and helping patients with various exercises.
• Provide input to assist nurses in planning and implementing patient care as well as help medicine technicians administer medications.
• Enter physician orders, patient care data and food service data into CBORD NSS and Point of Sales system.
• Work directly with service leaders to implement new ideas to improve patient care and customer care.
• Provided direct patient care and assisted clinicians in providing dental care to this diverse patient population.
• Performed indirect patient care duties, which supported the staff's ability to deliver patient care.
• Prepare patients for other oncoming nursing assistants and pass any prudent information concerning patient care.

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• Received and handled divisional mail sorting and distribution, filed confidential records, and other divisional documents.
• Received, sorted and distributed mail; opened generally addressed mail and distributed appropriately.
• Created Beverage promotional dinners and brunches for resort members increasing covers by promotional advertising.
• Maintained an efficient work environment by sorting materials into proper categories.
• Sorted and processed company mail and delivered to specified locations.
• Coordinate and sort all incoming/outgoing mail and distribute accordingly.
• Mail Sorter- Improved communication standards between customers.
• Processed and sorted interoffice correspondence.
• Answered phones, sorted mail, scheduled appointments, as well as provided information to dorm residents about the local area.
• Scan, Logged, Sorted, and Filed application materials including Transcripts, Letters of Recommendation, and any other correspondence.
• Handled licensing for two agents, answered phones, took messages, sorted and distributed mail, and maintained accurate files.
• Represented Circulation Services on major project to implement new, enterprise-wide library software adopted by state library consortium (OCLC).
• Trained by the resort to be the face of the property and to provide personal customer service in fine dining.
• Served as Acting-Inventory Clerk for over a year, sorting through and cleaning up the Mission's furniture inventory pool.
• Performed various clerical duties such as receiving, sorting, matching and releasing various forms, correspondence, and mail.
• Operated the front desk of the university dorms by sorting mail, checking in guests, and answering questions/concerns from residents
• Provided Mail/Distribution Services such as sort, distribute and meter US mail, FedEx, UPS, and messenger services.
• Maintain and stock vending machines with sufficient quantities of assorted snacks and beverages to insure continuous service to patrons.
• Typed, sorted, and filed reinsurance replies, medical mail, imaged life insurance applications, and letters.
• Recorded all incoming/outgoing FedEx, UPS, WLG packages into database, sorted and distributed incoming mail and packages.

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• Provide administrative support including typing word processing, mail preparation/distribution, copying and telephone calls.
• Answer incoming telephone calls providing accurate information and assistance to relating questions.
• Handled a high volume of telephone calls from stores, and jewelry suppliers, often mediating disputes between stores and suppliers.
• Greet clients, answer telephone calls from routine to emergency, collect & post payments, prepare deposits, schedule appointments.
• Provide administrative and executive support to the office -Administer database and manage records -Answer telephone calls, email inquiries and front-desk reception
• Document telephone calls, in person contacts, and all activity in accordance with elder affairs and agency requirements.
• Greeted visitors, received telephone calls and determined appropriate access and, or, provide requested information.
• Assist with incoming telephone calls from the public, attorney offices, and various law enforcement agencies.
• Processed applications, conducted daily telephone calls to verify information as well as to check the status.
• Conducted follow-up telephone calls for clients that received a formal referral to EAP from their employer.
• Managed, answered, and directed a high volume of emails and telephone calls.
• Maintain and develop relationships with existing customers via meetings, telephone calls and email.
• Received telephone calls and visitors to the office, and distributed all incoming mail.
• Handled all telephone calls in accordance with company, hotel and departmental standards.
• Handle all prescription re-fill telephone calls by contacting the appropriate Psychiatric staff.
• Handled high-volume of telephone calls and communicated via e-mail with various departments.
• Answered telephone calls and assisted with anything I can help them with.
• Used multiple line telephone system to answer all incoming telephone calls.
• Answered telephone calls and made telephone prescription reminder calls to customers.
• Answered and directed telephone calls in order to schedule on-campus events.

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• Monitored the Remote Deposit Capture activity, balanced Repurchase Sweep confirmations and processed customer's Internet Banking requests.
• Maintained library technology and Internet presence for a medium-large Public library.
• Handled web-internet research for clinical articles.
• Job required me to assist patrons that called in with problems with their services (internet, cable and phone).
• Recruited members by researching New Jersey companies on the internet, attending conferences and reaching out to former members.
• Assist instructors, train in computer software, internet research, video recording and photography of students and functions.
• Assisted job seekers with registering their resumes on the Talent Bank and searching for jobs on the Internet.
• Coached students, faculty, and staff in the use of electronic, print, and internet resources.
• Assisted library users on wireless Internet setups, VPN, and proxy networks for off campus access.
• Test the wiring, hardware to include solutions for internet, phone, video, and security.
• Assisted teachers with books and, performing data entry to access online information by utilizing Internet Explorer.
• Assisted customer with their order by phone, email, fax, internet and in person.
• Conducted best practice and other related research using the Internet and other information sources.
• Instructed patrons in the use of electronic resources, databases and internet searches.
• Used the internet to research information including identifying Physicians' phones and addresses.
• Process changes done through the internet and research material to better rate policyholders.
• Assisted in the maintenance of the school web-site and permanent Internet connection.
• Worked with customers in all ways to help them acquire internet.
• Used Data Entry screens on a web-based application using Internet Explorer.
• Used both Internet and internal networks to research and resolve problems.

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• Ensured customer satisfaction and successful events: Initiated and coordinated support services for selected meetings and conventions.
• Provide non-routine academic/counseling information to students, along with assessment and referral support services.
• Fill in receptionist/switchboard operator and assistant to Support Services
• Hired/trained/supervised Student Support Services staff.
• Managed curricular support services such as; course guide submissions, course advertisement, course enrollments, course creation and modifications.
• Answer phone, schedule appointments, greet students, respond to questions, and refer students to other college support services.
• Provide basic information needed to file routine documents; make referrals to legal assistance and other support services.
• Provided support services to 10 between different program teams within GAO during the months of 10/2002 - 12/2010.
• Provide residential clients with support services to assist their process of moving from crisis to stability.
• Provide administrative support to the Chief Operating Officer for Support Services and Director of Information Technology.
• Support services to assist students with disabilities, assist in note taking in specific classes.
• Provided life support services during medical emergencies on scene and en route to the hospital.
• Partnered with senior management and administration to provide office, property, and support services.
• Received award for Support Services Assistant of the Quarter, for Fall Quarter 2005.
• Performed a wide range of administrative support services for the Provider Service Department.
• Provide crisis and support services to survivors of sexual and/or domestic violence.
• Assist Manager to monitor condition of meeting rooms and evaluate support services.
• Provide assistance to underwriting staff by performing a variety of support services.
• Provided assistance to Disability Support Services on an as needed basis.
• Helped support services for staff, visitors and other military personnel.

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• Assisted in residential admissions process by coordinating and gathering medical records and insurance information while working as a community liaison.
• Collected patient medical history from medical records in order to determine eligibility for specific medications for treatment.
• Designed and implemented customized computer program to create agency quarterly medical records review system.
• Secure patient information and maintain patient confidence by completing and safeguarding medical records.
• Received patient medical records and ensured timely transmission to appropriate medical service.
• Retrieved medical records and delivered to appropriate providers or departments.
• Transported medical records and prescriptions of residents between facilities.
• Assist converting all medical records to electronic database.
• Trained administrative staff and medical records personnel.
• Enter all information into hospital medical records.
• Retrieved medical records for patient appointments.
• Created and maintained confidential medical records.
• Review military and medical records.
• Interpreted and dictated medical records.
• Answer phone, order supplies, send emails to administrator for daily updates, print and make copies of medical records.
• Enter physician orders on various medical records, identifying a variety of compounds, symbols and abbreviations comprising medical orders.
• Perform required state and company audits for Medical Records and Research (MR&R) in Presbyterian Health Plan.
• Assist with directing calls, discharge patients daily through EPIC, complete admissions, file and maintain medical records.
• Maintain current medical records of all patients admitted and discharged and provide stats on such to appropriate departments 9.
• Maintain all medical records for a 103-bed facility (both in-house and those that have been discharged) 5.

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• Reported production and monitoring of central site equipment and assisted in all areas of daily operation of departmental computer systems.
• Provided a high level of customer service while navigating multiple computer systems and client-specific software.
• Created computer systems utilized in tracking and analysis of agency clinical statistical data.
• Document accurate data in computer system for timely invoicing purposes.
• Researched availability of products through Customer Support computer system.
• Recorded all information in computer system called Brokerage Builder.
• Design and produce reports using automated computer systems.
• Input boarding and arrival information into computer system.
• Worked with confidential information and computer systems.
• Ordered procedures through hospital computer system.
• Worked with the library computer system to perform tasks such as checking in and out books obtaining information and distributing literature.
• Receive emergency road service calls from members, take information needed to ensure timely road service using D2000 computer system.
• Process the appropriate shipping label for outgoing and monitored the incoming items by tracking the codes within the computer system.
• Assist in the maintenance of security procedures for Public computer systems, network resources, and electronic data and files.
• Entered customer and service data into on-line computer system, filed and responded to calls and in-person requests for information.
• Maintain an in-depth knowledge on all computer systems that are utilized to include CIS, CLAIMS, and NFTS.
• Utilized US Coastguard Government Computer systems including FPDS-NG, PRISMS and US Coastguard systems to administer contracts and finances.
• Managed the implementation of a new computer system that the office used to handle emergency projects more efficiently.
• Code data into the college computer system each term to allow tracking for the college of VA students.
• Maintain and retrieve information held on ECHO computer system, and transfer information from CMS enrollment data base.

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• Track individual consumer activities including daily activities and any production work.
• Encourage involvement in daily activities and social/spiritual events and opportunities.
• Supported Executive Director & Assistant Director in daily activities.
• Assisted mentally and physically challenged individuals with daily activities
• Preformed daily activities ranging from breakfast, lunch, dinner and banquet preparation for approximately 250 individuals per meal.
• Assisted Center Manager with daily activities to include; answering phones, building cleaning, equipment and vehicle maintenance.
• Received and answered calls and inquiries regarding the daily activities of the Institute for Federal Printing and Publishing office.
• Assist a physically and mentally disabled young man with daily activities before and after his day program.
• Assisted the elderly and disabled in daily activities in order to help them continue to live independently.
• Cared for and assist residents with daily tasks such as personal hygiene, meals and daily activities.
• Planned and implemented daily activities to meet the physical, cognitive, leisure, spiritual, etc.
• Coordinate, create, and prioritize daily activities of the Plant Operations and Environmental Services Department.
• Assist director and assistant with daily activities including production questions comments and concerns throughout the establishment.
• Provided detailed daily feedback and documentation to parents on their children's daily activities and assessments.
• Assisted in the daily activities of nutrition centers, performing routine food service and preparation.
• Worked to help residents live full and productive lives; assisted with daily activities.
• Conceived, designed, and implemented daily activities for all participants in camp program.
• Change dates and add names for daily activities and trips using PBS.
• Managed physician's daily activities and coordinated follow ups for patients concerns.
• Assist Activities Coordinator in planning daily activities for residents and their families.

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• Recorded and monitored documentation of children with special needs.
• Promoted quality special needs/disabilities preschool programming.
• Escort children and those with special needs on and off aircraft and ensure flight attendants are aware of special needs.
• Position required a practiced, professional manner in dealing with a wide variety of international and special needs customers.
• Worked closely with families of terminally ill children with special needs to ensure that all needs were being met.
• Help passengers with special needs such as wheelchairs and oxygen when boarding their flights toward final destination.
• Assigned transport of special needs passengers including the disabled, parents with infants and seniors citizens etc.
• Provided custodial care to special needs patients and assisted in teaching them basic hygiene skills.
• Tutored special needs students in an effort to help them reach their proper grade level.
• Recruited targeted population to meet 10% enrollment quota of students with special needs.
• Provided individual and group guidance services relative to problems of individuals with special needs.
• Handle member related issues such as account inquires, membership information and special needs.
• Assisted the public from all walks of life, ethnic backgrounds and special needs.
• Provided one to one classroom support for identified special needs students throughout the grantee.
• Assist people with special needs in a group home setting learn life skills.
• Assisted special needs passengers to connecting flights on a timely and safe manner.
• Assisted children with special needs to function independently in spite of their handicap.
• Provide quality care for people with special needs in a home setting.
• Assisted in the management of the Life Guidance Unit for Special Needs Residents
• Assist patrons with special needs, recommendations, employee accolades and complaints.

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• Report to the registered nurse abnormal vital signs and changes in patient condition in a medical-surgical/telemetry unit.
• Performed vital signs according to institution protocol and patient condition.
• Monitor Vital Signs and administer medications as prescribed.
• Reported any abnormality in vital signs.
• Measure and document vital signs and intake & output in Epic for a 15 patient load in a time efficient manner.
• Interviewed patients or their representatives to obtain medical information and measure their vital signs, height and weight.
• Maintain patient stability by checking vital signs, weight; testing urine; recording intake and output information.
• Assist residents with medications, vital signs and health habits, assist residents with showers and dressing.
• Anticipate medical staff needs during Codes and Traumas: obtain baseline vital signs, gather necessary equipment.
• Obtained vital signs from patients such as blood pressure, temperature, heart rate, etc.
• Performed laboratory tests, took vital signs, and assisted clinicians and physicians during procedures.
• Provided geriatric care, assisted with activities of daily living, and took vital signs.
• Perform vital signs and monitor sugar levels on selected consumers each day.
• Maintained accurate records of vital signs and assisted with various physical activities.
• Assist students with health concerns and check vital signs as needed.
• Record resident's vital signs and assist Nurses with routine exams.
• Obtained specimens, weights, and vital signs of patient.
• Observed patient conditions and took vital signs, recorded observations.
• Monitored vital signs, charting, and clerical activities.
• Take vital signs and prepare patients for medical provider.

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• Performed terminal cleaning procedures of patient rooms and prepared rooms for new occupants followed isolation procedures in isolation rooms.
• Perform a variety of general cleaning tasks to maintain patient rooms, offices, hallways, and other assigned areas.
• Performed cleaning of patient rooms, offices, clinical areas, waiting areas, living rooms, corridors and stairways
• Worked on a very busy medical/surgical patient care unit cleaning patient rooms, common areas, and office spaces.
• Maintained clean floors throughout hospital, thoroughly cleaned patient rooms & all departments throughout hospital.
• Performed cleaning of patient rooms with proper procedures ensuring that the patient feels comfortable.
• Provided housekeeping services for patient rooms, pantries, medication rooms and nursing stations.
• Provide routine and discharge sanitation services in patient rooms in compliance with department regulations.
• Ensured the cleanliness of patient rooms, which entailed a 10 step process.
• Assisted in preparing sides, beverages and delivering trays to patient rooms.
• Cleaned and Sterilized patient rooms and kept record of the rooms completed.
• Deliver trays to patient rooms and retrieve them after meals are complete.
• Transport a variety of supplies to office areas and patient rooms.
• Clean patient rooms, nursing stations, and public areas.
• Cleaned patient rooms and waiting areas on designated Nursing Units.
• Follow specific procedures to perform terminal cleaning of patient rooms.
• Cleaned and serviced hospital building areas including patient rooms.
• Cleaned and sanitized medical equipment in patient rooms.
• Clean patient rooms, surgery rooms, and offices
• Provide custodial care of patient rooms.

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• Perform a variety of general administrative tasks, including routine correspondence with standard and non-standard forms; operating routine office equipment.
• Facilitated multiple administrative tasks while working alongside faculty - Managed English language testing and provided oversight to students
• General administrative tasks to complete service agreements and provide tracking data to management.
• Performed administrative tasks, maintained records and policy renewals.
• Executed Windows based logistics management system administrative tasks.
• Assist Food Service Managers with office administrative tasks
• Performed administrative tasks supporting office management.
• Perform a wide variety of office and administrative tasks including telephone, mail, fax, filing and client data entry.
• Managed and scheduled tellers, assisted service manager, provided customer service, answered telephones, and performed administrative tasks.
• Perform administrative tasks for Membership & Visitor services department, assist and work with other departments as needed.
• Conduct jail visits to complete various administrative tasks, such as signing medical releases and delivering police reports.
• Provided other administrative tasks such as filing, mail, and assisting the receptionist with the switchboard.
• Assisted Office Manager of Events Department with a variety of administrative tasks related to event management.
• Managed administrative tasks of the residence hall by keeping records of security and safety issues.
• Manage day-to-day administrative tasks, assisted members with equipment needs and organized golf cart usage.
• Handle administrative tasks and assist the physician with patient preparation and care.
• Assisted Former CEO & Administrative Office Manager with administrative tasks as needed.
• Performed daily administrative tasks as assigned, Assisted with daily meal operations.
• Assist manager in customer service support, sales, and administrative tasks.
• Assist numerous commercial real estate brokers with various senior level administrative tasks.

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• Work with agents, policyholders using various communication devices to issue reimbursements resulting from policy changes.
• Selected for fast-paced policy changes team in accelerated training program.
• Researched disability-related federal policy to aid in university policy changes.
• Assist underwriters by researching policy information and entering policy changes.
• Report policy changes and company conditions affecting customer satisfaction.
• Research policy information and entered policy changes as requested.
• Investigated and processed complex policy changes.
• Handled various requests and inquiries from insureds' and underwriters to include premium information, loss information, and policy changes
• Assist Underwriters in the processing of policy changes including policy grouping, address changes and vehicle changes.
• Collaborate with Underwriting to process policy changes including cancellations, coverage changes, name & address changes.
• Handle Auto policy changes, agent support, and customer service, adhere to strict confidentiality procedures.
• Reviewed and processed complex policy changes, maintaining an accuracy rate of 98%.
• Review and process policy changes so that underwriters can stay informed with compliance.
• Reviewed and processed complex policy changes and made correction entries to policies.
• Requested forms that were needed to complete transactions for policy changes.
• Facilitated policy changes and queues, following direction of upper management.
• Process policy changes in accordance with state and company guidelines.
• Apply and interpret coding and initiate policy changes and correction.
• Support Agent offices by answering questions concerning policy changes.
• Work directly with Agents regarding auto policy changes.

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• Prepared weekly/monthly reports for internal and external agencies; integrated reports and statistics into online databases.
• Measured copy center profitability and identified growth by preparing and producing monthly reports.
• Assisted with preparation of budget and reconciliation of monthly reports and monitored expenses.
• Develop post-monitoring, final project and monthly reports for grant administration.
• Create and monitor development of several department monthly reports.
• Keep supervision monthly reports and travel requests in English and Spanish in lobby available for offender's to locate and complete.
• Cross checked with the DMV to ensure my clients were current and up to date with their monthly reports.
• Generated permits, invoices, set-up requests, diagrams, client files, certificates of insurance and monthly reports.
• Assisted the Assistant Property Manager and Portfolio Manager in researching and assembling information and data for various monthly Reports.
• Maintained daily & monthly reports, tracked sale records, invoiced customers, reconciliation of data input.
• Generate monthly reports, compile and forward all required information to the 27 NSA Chapter Presidents.
• Communicated with institutional owners of properties regarding leasing issues, monthly reports, and annual budgets.
• Provide monthly reports to Resident Services Director, Director of Nurses, and Administrator 13.
• Prepared monthly reports for Marketing Manager and Executive Director and for monthly Board Meetings.
• Provide monthly reports of all cases assigned to the juvenile judge.
• Completed monthly reports and tracked both escrow and non-escrow delinquency accounts.
• Compile monthly reports using AS400 Sequel reporting and create Excel spreadsheets.
• Processed monthly reports to include probation reports and employee recognition awards.
• Prepared monthly reports for the company's administration and records.
• Produced over 250 monthly reports for clients and executive management.

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• Train associates in processes including fundamental underwriting guidelines and new system implementation.
• Organized resources for my team to better meet handling goals according to the State Farm Underwriting Guidelines.
• Reviewed packages for documentation exceptions to ensure that we are in compliance with DRL underwriting guidelines.

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• Closed repair orders to itemized insurance company estimates; verifying parts, technician time and materials for all money received.
• Created repair orders in automate to document what the customers concerns so the technician can diagnose the problem.
• Represent the Service Repairs Department in data entry tasks related to customer service requests for equipment repair orders.
• Process paper work on repair orders and collecting all forms of monies on repair orders and parts tickets.
• Greet customers, make appointments, write up service repair orders, and also dispatch work to technicians.
• Assisted Service Manager and Service Foreman in the performance of their duties in maintaining all repair orders.
• Repair Orders, handling of all transactions for Sales, Service and Parts for the entire center.
• Greet and assist all service customers, review in detail repair orders with customer, process G.E.
• Assisted customers with repair orders by making sure cars were fixed and ready to be delivered.
• Prepare repair orders and other data forms in CDK/ADP programs and the Microsoft Office Suite.
• Conduct training at branch stores for warranty, repair orders, call sheets, etc.
• Prepare repair orders, obtain approval signatures, enter repair order into service database.
• Performed audits on accounts payable and diesel truck repair orders prior to their approval.
• Helped to keep track of repair orders and filed them in appropriate drawers.
• Assist with service customers, and open, adjust and close repair orders.
• Cashier in cashiers office and take in payments according to customer repair orders.
• Greet and direct customers, collect payment, book and close repair orders
• File service records and inquire about previous repair orders as needed.
• Review and adjust repair orders, along with creating purchase orders.
• Assist the Service Manager with processing and distributing Service repair orders.

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• Administered and assisted Veterans with entrance and benefits, acted as liaison between veterans and Veterans Administration.
• Coordinated with Veterans Administration representatives to assist services members and veterans with Veteran Affairs Programs.
• Possess understanding of the Federal Employment Process and Federal Hiring Authorities and Veterans Preference.
• Monitored veterans in facility and created a diagram for safety and emergency procedures.
• Assisted veterans with frequently asked questions in correlation with California Veterans disability benefits.
• Determined eligibility for travel vouchers and created vouchers for veterans.
• Educate veterans and dependents on how to utilize educational benefits.
• Greeted clients and answered general questions relating to veterans benefits.
• Documented Veterans information records manually and electronically.
• Prepare and distribute informational letters, correspondence and emails to over 7000+ veterans within the South Texas Veteran Health Care System.
• Created information sheets explaining, in detail, the Choice program and how it could be accessed by all eligible veterans.
• Assisted service officers with disability and pension claims process with the U.S. Department of Veteran Affairs and the Texas Veterans Commission.
• Support clients with finding the right position/career within the Department of Veterans Affairs (VA) and other Federal Agencies.
• Assisted in the delivery of basic services (shelter, food, hygiene) to veterans served at facility.
• Referred service members and veterans to the vocational rehabilitation counselor to seek assistance for applying for chapter 31 benefits.
• Assisted Veterans Coordinator to assure compliance and regulations of the Montgomery GI Bill for education were met and maintained.
• Assisted veterans and families by answering questions, giving them directions and walking them through the Medical Center.
• Identify and evaluate various opportunities within the Department of Veterans Affairs and assist Veterans in the application process.
• Make known to Veterans their eligibility for programs such as the Veterans Retraining Assistance Program (VRAP).
• Engaged in daily support operations at the Department of Veterans Affairs office in Fort Drum, NY.

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• Performed a wide variety of executive secretarial and administrative duties as required by daily operations in the office.
• Executed daily operations of processing incoming and interoffice mail, data entry and coordination payments with secretaries.
• Provided administrative support and assisted Volunteer Services Team in both daily operations and the meal delivery program.
• Maintain effective communication written and oral for daily operations of facility, organize files and documentation
• Administered student transfers, assisted the principal in daily operations, using business office systems
• Supported the member services team through effective daily operations and database management.
• Assist Contract Health Services Administrator in daily operations of Voucher Management System.
• Operated high volume phone/communication center for all membership daily operations.
• Assist with management of daily operations or recreational facilities.
• Executed daily operations of activities of daily living.
• Executed daily operations of a Veterans Service Assistant.
• Managed daily operations based on event documentation.
• Maintained daily operations of homeowners insurance.
• Attended to the needs of 300 - 400 residents while maintaining daily operations of the Merrill/Travis Residence Hall front desk.
• Maintain daily operations including data entry, UPS, FedEx, and US main distribution, filing, program creation.
• Involved in all facets of customer service with merchandise sales while regularly assisting outside services with daily operations.
• Supervised office staff while maintaining the management of the daily operations of running an Emergency Services Personnel office.
• Performed any additional tasks or functions deemed necessary to the daily operations for the after school program.
• Assisted Lending Services in daily operations by preparing letters, Journal Vouchers and file maintenance to accounts.
• Managed and supervised the daily operations of facility systems, such as heating, air conditioning.

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• Referred customer complaints regarding ticketing and baggage handling to resolve problems.
• Generate repeat customer and provide resolution of customer complaints.
• Analyzed and documented customer complaints and operator accommodations.
• Handled customer complaints and commendations.
• Reviewed customer complaints/disputes and resolutions.
• Processed customer complaints and commendations.
• Set up and maintained paper and electronic filing systems for records, correspondence, and other material and any customer complaints.
• Handle customer complaints and or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems.
• Supervised & did observations on other operators and assist with customer complaints and difficult calls that operators could not handle.
• Test drive customer vehicles for NYS inspection, to duplicate customer complaints, and quality control check vehicle repairs.
• Decreased customer complaints in the Houston metro area by 35% within the first year of managing the territory.
• Handle customer complaints reasonably * Receive parts from distributors, check merchandise received against purchase invoice.
• Managed the service aisle, marketing promotions, customer complaints, and the service pricing menus.
• Check in and check out of vehicles and log information of any customer complaints or requests.
• Respond to all corporate customer complaints that come via online submission and through inbound calls.
• Assisted operators in handling of difficult and emergency calls, customer complaints and commendations.
• Respond to customer complaints and service requests in accordance to departmental and site procedures.
• Researched, solved, or referred issues and customer complaints, as needed.
• Handle customer complaints, writing reports as necessary for follow up with operators.
• Resolve customer complaints while complying with all federal and state laws and regulations.

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• Performed generalized activities such as maintaining and organizing student records, organizing classroom materials, and preparing student work areas.
• Maintained prospective student records; compiled reports; distributed college information to prospective students.
• Prepared and maintained student records according to district policies and administrative regulations.
• Initiated improvements to existing organization of student records.
• Maintained confidential student records and housing information.
• Audited student records for accuracy.
• Manage student records and all requirements for freshman & dual enrollment eligibility and residency according to The Board of Regents guidelines.
• Monitored and screened student records for status information including holds, academic standings, and exceeding course loads.
• Managed office procedures and financial aid procedures such as batch invoices, banking, and updating student records.
• Maintain internal database of student records for active, graduated, and withdrawn students while ensuring database integrity.
• Maintained thorough student records of grades, hours logged, dates of assignments and tests, etc.
• Maintained Social Studies Student Records, answered inquiries, filed reports, and documented student attendance.
• Conducted regular records reviews and researched discrepancies in student records, transcripts, and course schedules.
• Tracked and inventoried over 1,200 student records for the head of Student Services College Department.
• Maintained student records and kept them up to date - Organized records and verified student information
• Operated personal computer to update student records and review for changes in status.
• Prepared student records for transcript request, process student files, cashier.
• Issue student ID numbers and updated student records in PeopleSoft and Slate.
• Retrieved, reviewed and file student records for appointments with counselors.
• Maintain upkeep and maintenance on current and previous student records.

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• Received and handled all service calls professionally and efficiently.
• Assist in all service calls, assist in new installation of units and removal of all old units deemed defective.
• Coordinated with building tenants to oversee office space maintenance; controlled vendor orders and service calls.
• Back up for billing, payroll, and accounting positions, handled all incoming service calls.
• Clean shop and equipment, assist on service calls, change filters, and part runs.
• Keep service manager aware of service calls and any information while he is not available.
• Schedule Service Calls; Determine urgency, type and assign jobs to Techs as appropriate.
• Answered phones and assisted dispatch with coordinating preventative maintenance/service calls for HVAC and plumbing jobs.
• Assist Dispatchers in daily activities, answer multiple phone lines and schedule customer service calls.
• Mailed statements, Billing, Receptionist, Scheduled Service Calls, Dispatched, Assisted Service Manager
• Assist in Customer Service; dispatching Technicians, answering phones, taking service calls.
• Handle incoming and outgoing customer service calls and answer general loan inquiries.
• Schedule service calls with customer and order parts needed for engineers.
• Assisted technician in ordering parts and delivering and in home service calls
• Maintain spreadsheets to track all service calls and invoice amounts.
• Assist mechanics on service calls and assembly of large equipment.
• Dispatched all service calls, processed billing and related reports.
• Planned and coordinated logistics and materials for service calls.
• Issue work orders regarding all inspections and/or service calls.
• Answered Service calls, took customer orders and complaints.

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• Completed First Aid, CPR and medication certification training prior to administering medication.
• Trained in: SAMA intervention procedures; CPR and First Aid, CANS assessment and FBA data taking and formulation.
• Attended training courses for client restraints and techniques, abuse/neglect cases, CPR/First Aid
• Trained in First Aid, CPR, MANDT, and Mandatory Reporting.
• Certified, CPR and First Aid certified, AMT certified, Intro.
• Attended any training that was required including First Aid CPR.
• Received CPR and First Aid Certification with Emergency Response Training.
• Functioned as part of the trauma team by performing CPR.
• Set up and maintained CPR certifications for all instructional aids.
• Completed over 80 hours of training and CPR certified.
• Certified trainer of CPR/AED/First Aid & Blood borne Pathogens.
• Follow emergency protocols, administer CPR and meal preparation.
• Certified to pass medications and also in CPR.
• Entered in CPRS request for medication refills.
• Trained in Adult/Child CPR and First Aid.
• Respond to consult using the program CPRS.
• Performed daily rental procedures for CPR equipment.
• Possess CPR and First Aid certification.
• Provide basic first aid and CPR.
• Trained for the CPR team (certified) in 2009 & 2010

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• Drafted and prepared correspondence; managed domestic and international travel arrangements and maintained business calendar.
• Managed office personal and professional schedule; makes travel arrangements and completes associated expense documentation.
• Organized travel arrangements national and international along with handling monthly expense reports.
• Managed facility calendar, travel arrangements, meeting agendas and preparations.
• Coordinated meetings, conference calls and travel arrangements for Regional Manager.
• Assisted managers in making travel arrangements and maintained central filing systems
• Handled all travel arrangements for Deputy Executive Director.
• Planned departmental conferences and travel arrangements.
• Managed SVP s calendar, appointments with clients, prepared minutes from meetings, made travel arrangements and prepared expense reports.
• Coordinated travel arrangements, maintained data, and controller of ISO documentation and ensured both departments had what they needed.
• Coordinated travel arrangements and reconciled expense reports for (4) safety consultants on a weekly basis.
• Make all travel arrangements, including flights, hotels and car rental for the service technicians.
• Prepare bi-weekly meeting minutes, schedule travel arrangements as needed and create monthly expense reports.
• Schedule and organize the Account Consultant's calendar, meetings, and travel arrangements.
• Make travel arrangements for faculty; airline reservations, hotel stay, conference registration.
• Travel arrangements and trip reports upon return for all sales managers.
• Coordinate meetings and appointments, travel arrangements and prepared expense reports.
• Expedited travel arrangements for both the Supervisor and Chief of Staff.
• Prepared travel arrangements, expense reports, and open order reports.
• Schedule travel arrangements, resources, appointments and maintain itineraries.

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• Prepared expense reports and account reconciliations.
• Managed monthly budget, office bills, and staff/volunteer financial reimbursements, invoice vouchers and travel expense reports.
• Work with the implementation team to ensure the billing and expense reports are submitted on a timely basis.
• Processed invoices, purchase orders, and expense reports for Vice President of Development and development staff.
• Assist account managers with calendar, client calls, meetings, expense reports and travel.
• Reconcile credit card receipts, expense reports, process cash advances and reimbursements.
• Assisted in producing various monthly/quarterly financial reports, charts and expense reports.
• Handled account expense reports for management's business trips around the world.
• Managed manager expense reports, departmental communications, media requests, etc.
• Validate credit card expenses and complete monthly expense reports through OnePay.
• Prepare expense reports on life insurance and health insurance accounts.
• Reviewed, entered and processed expense reports for payment.
• Completed monthly expense reports for Co-Head and other personnel.
• Reviewed and reconciled employee time and expense reports.
• Worked expense reports for entire Columbus office.
• Prepared expense reports for 14 service technicians.
• Complete expense reports and any department changes.
• Prepared expense reports for managers monthly.
• Complete expense reports on Expense Wire.
• Audit service engineers expense reports.

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• Provide research and clerical support to underwriters who determine client's eligibility for insurance by entering policy changes.
• Provided clerical support to facilitate care while maintaining and updating patients charts as needed
• Delivered and retrieve patients meals, provided clerical support to hospitality service office
• Provide administrative back-up support to other clerical support staff.
• Provide clerical support to community Education and Bereavement staff.
• Provided administrative and clerical support to 56 attorneys
• Performed specialized civil legal clerical support.
• Provided clerical support for department manager
• Provided clerical support for various programs and functions including College outreach and recruitment programs, advising, counseling, and assessment.
• Provide general clerical support for Garden operations in the arenas of administration, publicity, development, programs & facility rentals.
• Provide support for faculty, counseling staff, students and academic stuff in regard to providing reception and clerical support.
• Provide clerical support for Materials Management, Environmental Services, Laundry, Manager of Facilities and Director of Facilities.
• Supported the Director of Nutrition Services along with providing clerical support for the clinical operations team.
• Provide clerical support for executive staff - filing, scanning and organizing items as needed.
• Perform office/clerical support duties such as answering phone, register students, typing documents.
• Created exceptional experiences for patients and personnel through the delivery of expert clerical support.
• Provided clerical support and general office assistance to faculty, staff, and instructors.
• Performed clerical support functions including preparation of forms, documents, and correspondence.
• Provided clerical support, including filing, computer referencing, and data entry.
• Provided clerical support to the Chief Financial Officer and Business Services Manager.

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• Audited legal documents such as assignments of mortgage and substitutions of trustee, notarizing executed documents.
• Review legal documents/forms for completeness /conformance to specific requirements set forth in applicable legal codes.
• Provided optimal customer service while assisting individuals with the preparation of legal documents.
• Contacted affected customers and responded to demands for information regarding legal documents.
• Research and analyze law sources such as statutes, ordinances, pleadings, legal documents, and local rules.
• Apply specialized knowledge and understanding of codes, rules, legal terms and procedures when filing legal documents.
• Processed civil complaints and reviewed judgments for accuracy, assisted individuals with the filing of legal documents.
• Reviewed and processed a wide variety of legal documents for judicial assignment in the family law courts.
• File legal documents, open new cases, calendar upcoming court cases, assist with the public.
• Assisted students with obtaining their legal documents to stay and study in the United States.
• Process legal documents, liens, and records through Sheriff's Court Services processing software.
• Accepted payment for a variety of legal documents such as marriage licenses and passports.
• Review and process a wide variety of legal documents for assigned judicial department.
• Imaged and began processing of violations and legal documents on preserved properties.
• Review and process legal documents for completeness and compliance with legal requirements.
• Assisted in correcting and printing deeds and other legal documents.
• Process legal documents presented for filing for all judicial departments.
• Filed and scanned case files, and legal documents.
• Recorded legal documents with appropriate counties and state officials.
• Fax, scan, and copy all legal documents.

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• Managed the service department by effectively scheduling technicians and service appointments.
• Look up service appointments, client information, or update information using company computer systems and ADP Drive software applications.
• Answered an average of 80 calls per day by addressing customer inquiries, and scheduling service appointments.
• Answer incoming calls to schedule service appointments, help customers with what services they need.
• Learned how to create service appointments for customers.
• Answered phone and made service appointments for customers.
• Helped plan and organize customer's service appointments.
• Booked service appointments for the clients vehicles.
• Make service appointments according to customer needs.
• Set up service appointments for customers.
• Maintained schedule and set service appointments.
• Schedule and coordinate Service appointments.
• Greet customers for service appointments.
• Schedule service appointments for customers.
• Functioned primary liaison to customers and ensured a consistently positivecustomer experience, scheduling service appointments at patients request and need.
• Scheduled new customers for first oil changes and regular customers with service appointments, pulled customer history for service advisors.
• Scheduled and coordinated all service appointments with customers and service staff Handled and processed all incoming service calls
• Prepared estimates for service customers Filed warranty claims Scheduled service appointments
• Schedule service appointments Check customers in for appointments Prepare final paperwork for customer to check out
• Schedule service appointments, and assist the advisors in customer contacts regarding service issues.

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• Served as an administrative assistant including word processing, developing spreadsheets, and other similar general support.
• Distributed word processing and editing workload.
• Complete routine and complex word processing and typing tasks such as correspondence, reports, record-keeping and related materials.
• Utilize Microsoft office for word processing, spreadsheets, and publishing the NCIHA newsletter and other resident bulletins.
• Used word processing software to input/edit correspondence and reports, to include a wide variety of technical terminology.
• Documented and Boarded Loans using the LaserPro system, word processing, and the Horizon Navigation System.
• Make continuous use of technical and business vocabulary in word processing, proofreading correspondence and reports.
• Greeted clients, performed date entry, word processing, photocopying, faxing, filing.
• Provide general office assistance (word processing, filing, mailing, copying).
• Assisted with ADL s. Performed clerical duties such as word processing, data entry.
• Prepare and maintain basic spreadsheets, databases and word processing documents as required.
• Prepared various court documents through the use of word processing programs.
• Used word processing, spreadsheet, and database programs skills.
• Answer phones, word processing, typing and filing.
• Preformed data entry and word processing.
• Use word processing software to create, edit, and manipulate correspondence, reports, and various program documents.
• Provided backup support to Housing, Maintenance, and Technical Services Performed data entry and word processing
• Use specific forms such as spreadsheets , databases and word processing in order to perform daily tasks .

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• Prepared menu items and executed catering services at off-site NHRMC affiliated events.
• Prepared certain menu items as part of responsibilities ensuring the correctness of order as well as a speedy delivery to customer.
• Assisted in the preparation of meals, appropriately portioned, assembled and plated and served menu items to order.
• Answer phones and assist guest by answering question regarding menu items, wine selection, and reservations.
• Maintained knowledge of all menu items as well as the preparation, ingredients, and quality.
• Promoted higher quality menu items as well as specialty drinks to increase average sale per customer.
• Maintained knowledge of current menu items, current promotions, ingredients, and preparation methods.
• Answer all questions about cooking methods, menu items, specials, and prices.
• Describe menu items, assists patrons in making food and beverage selections.
• Provide guests with information regarding promotions and menu items.
• Interact with patients to help collect and select menu items
• Take orders and answer questions regarding menu items.
• Answer phone about questions regarding menu items.
• Inform guests of promotional menu items.
• Presented menu to patrons and answered questions about menu items, including upselling dessert and alcoholic beverage options.
• Promote sales of new menu items and give informed recommendations based on personal opinion of menu items.

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• Inventory Control, customer/patient appointment calendar coordination, daily maintenance of office and dental equipment, dental impression materials and equipment.
• Coordinated with inventory control personnel regarding the preparation for shipping as needed.
• Monitored dental and medical supply usage patterns to ensure effective inventory control.
• Performed compliance monitoring, inventory control and database/client account maintenance.
• Assisted other department stations in Inventory Control if necessary.
• Inventory Control, Service Call Dispatching, Equipment Maintenance Management
• Maintain inventory control for Department of Public Safety.
• Manage inventory control for electronic hardware.
• Managed inventory control of welcome kits and worked directly with Procurement team to maintain stock levels of household items.
• Cleaned, Stocked supplies, Performed inventory control on all items in my area (produce) while stocking.
• Manage all damage returns and refusal merchandise (restoration, inventory control) issued credit to customers account.
• Stock, order, distribute parts, inventory control, handling parts returns, back orders and warranties.
• Assisted in the merchandising, inventory control and cash reports of the pro shop.
• Inventory Control, which consisted of online stock ordering and replenishment for Supply Distribution.
• Inventory control and fill bulk orders from a just in time inventory system.
• Inventory control of building material and appliances needed for renovations to the facilities.
• Perform room preparation and restocking supplies and assists with inventory control.
• Inventory control for maintenance, warehouse, and transportation departments.
• KEY CONTRIBUTIONS: Inventory control, quality control of machinery.
• Inventory control, rotate stock, and sanitation of workstation.

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• Provided expert technical support to end users experiencing system or connectivity issues across various platforms and operating systems.
• Improved administrative efficiency by implementing QuickBooks and providing technical support regarding a variety of software applications.
• Provide technical support for laptops, including trouble-shooting hardware, wiring technological materials and navigating software.
• Problem-solved and provided technical support to students and faculty.
• Delivered technical support for all desktop and computing equipment.
• Provide technical support and maintain quality of inventory
• Provide support and assistance to students, faculty and staff in the Classrooms and in the Media Services Technical Support Center.
• Provided technical support on all aspects of FMSS/FCAS database software used to track and manage Facility Operations and Maintenance activities.
• Assisted with technical support for Apple and Windows devices, imaging, deploying and repair of all devices.
• Provided technical support via telephone and trained floor consultants - Provided customer support queues on a daily basis.
• Provided software training for new sales employees company wide, as well as provide ongoing technical support.
• Provided administrative and technical support for all 39 branch managers, as well as four district managers.
• Place calls and request technical support as needed for equipment malfunctions beyond my area of expertise.
• Assist students with educational needs such as scheduling, computer/technical support, and guidance.
• Forwarded technical support issues that can not be addressed to the appropriate technician.
• Developed technical support and bill payment servicing training for the credit union.
• Provided technical support and assistance with the Jamestown Business College website.
• Provide clerical and technical support to the operations of the organization.
• Delivered exceptional customer service and technical support for the LMS.
• Provided technical support for faculty, staff, and students.

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• Served as a public relations liaison between the general public, University personnel and the Comprehensive Studies office staff.
• Provided information regarding health services, policies, and procedures to applicants, patients, and the general public.
• Greet and assist students, families and general public Communicate effectively with students and parents regarding student's needs.
• Educate the general public as to the value of integrating individuals with disabilities into community and work life.
• Provided information about the college to students and the general public regarding all processes of college admission.
• Attended community meetings, received inquiries from the general public and community referrals of HIV positive patients.
• Interacted and assisted the general public with various inquiries about city events, library policies and programs.
• Provide excellent customer service for prospective and existing students, parents, and the general public.
• Provide information, perform art research, and assist general public during exhibition and gallery visits.
• Provided information about the College to faculty, staff, students and the general public.
• Provide general information to student-athletes, coaches, parents and general public.
• Managed all segments of the general public from pleasant to challenging customers.
• Provided courteous and effective phone support to members and the general public.
• Answer phone questions from Attorneys, Law Officials and general public.
• Licensed Notary providing notary services to the general public as needed.
• Conducted outreach to inform and promote services to the general public.
• Greet the general public with a positive and professional image.
• Provide customer service to the general public and law firms.
• Educated clients and the general public to specific agency services.
• Receive and direct calls from the general public and staff.

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• Demonstrated ability to troubleshoot creatively to solve problems effectively and to make informed decisions while successfully guiding others through constant change.
• Assisted group sales representatives with proposal presentation resulting in commendations for sales production increase for three consecutive years.
• Assisted in orienting resident to environment and routines upon admission and throughout residency as needed.
• Identified possible fraudulent or suspicious activity and reported such activity through the proper channels.
• Collaborated with supermarket chain management to increase sales through execution of merchandising plans.
• Provided supervision and guided adults with developmental and intellectual disabilities through job tasks.
• Recognized and responded appropriately to medical complications with through prenatal care.
• Implemented and initiated work strategies to increase productivity and throughput.
• Participated in various philanthropies and helped with community service projects
• Provided important information about flights to travelers throughout the Airport
• Provide Occupational Therapy follow-through with sensory integration programs.
• Directed business processes from conceptualization through end-user delivery.
• Maintained inventory control through Donor Pro/Salsa software.
• Maximized guests-per-hour throughput with strategic planning skills.
• Maintain cleanliness throughout animal enclosures.
• Maintained safety throughout every shift.
• Recommended changes to protect workers and educate employees on how to prevent health issues through the use of safety training programs.
• Assured the adherence to the Children's Department's three (3) budgets, dispersing funds, as required.
• Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
• Plan and organizes activities students can do throughout the community once a month with different non-profit companies in the community.

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