What does a Service Assistant do?
A Service Assistant's responsibility depends on the line of work or industry involved. However, the primary responsibility of a Service Assistant is to respond to a customer's inquiry and offer them assistance, a suggestion, or a solution. Aside from ensuring customer satisfaction, a Service Assistant may also process payments, discuss product information, and sell products or services in adherence to the company's policies and regulations. Furthermore, A Service Assistant needs to keep records of transactions at all times and report to management or supervisors.
Service assistant responsibilities
Here are examples of responsibilities from real service assistant resumes:
- Manage day-to-day operations including contract management, accounts payable, receivables, payroll and general administrative assistance.
- Develop contracting strategy to build capacity and achieve ongoing compliance with Medicare and Medicaid provider network adequacy requirements.
- Manage and update company Facebook page with daily updates, finding/sharing relevant and interesting information, and encouraging fan engagement.
- Function as part of the trauma team by performing CPR.
- Set up and maintain CPR certifications for all instructional aids.
- Review supplies, materials, vendor selection for WIS and NICU.
- Fueled aircraft, run baggage to connecting flights receive and push back aircraft.
- Assist patients in making menu selections that comply with the prescribed diet and identify allergies.
- Provide basic housekeeping duties, including vacuuming, dusting, mopping, cleaning windows and scouring bathrooms.
- Maintain the pharmacy cash register; run all cash, credit, debit, and check transactions.
- Follow HIPAA guidelines for patient confidentiality.
- Determine eligibility for travel vouchers and create vouchers for veterans.
- Perform maintenance activities including mowing, refuse removal and cleaning structure.
- Bag groceries for customers ensuring proper distribution and placement of products.
- Assist residents with the curriculum for rehabilitation to re integrate into society.
Service assistant skills and personality traits
We calculated that 17% of Service Assistants are proficient in Excellent Interpersonal, Basic Math, and Customer Satisfaction. They’re also known for soft skills such as Compassion, Time-management skills, and Organizational skills.
We break down the percentage of Service Assistants that have these skills listed on their resume here:
- Excellent Interpersonal, 17%
Have excellent interpersonal, organizational, and verbal communication skills.
- Basic Math, 13%
Apply basic mathematical concepts such as adding, subtracting, multiplying, dividing and knowledge of weights and measures.
- Customer Satisfaction, 10%
Anticipate customer needs by consistently taking action to meet those needs and raise overall customer satisfaction through consistent professionalism.
- Math, 7%
Assist over 200 students with homework in the areas of Math, English, Computers and AutoCAD.
- Patients, 6%
Supervised daily discharge line by retrieving messages documenting patients discharge information from clinics.
- Veterans, 6%
Administered and assisted Veterans with entrance and benefits, acted as liaison between veterans and Veterans Administration.
"excellent interpersonal," "basic math," and "customer satisfaction" are among the most common skills that service assistants use at work. You can find even more service assistant responsibilities below, including:
Compassion. To carry out their duties, the most important skill for a service assistant to have is compassion. Their role and responsibilities require that "social and human service assistants often work with people who are in stressful and difficult situations." Service assistants often use compassion in their day-to-day job, as shown by this real resume: "provided compassion and understanding while taking emergency road service calls from distraught customers. "
Time-management skills. Another essential skill to perform service assistant duties is time-management skills. Service assistants responsibilities require that "social and human service assistants often work with many clients." Service assistants also use time-management skills in their role according to a real resume snippet: "order all advertising within established deadline windows; process billing adjustments as necessary. "
Organizational skills. This is an important skill for service assistants to perform their duties. For an example of how service assistant responsibilities depend on this skill, consider that "social and human service assistants must often complete lots of paperwork and work with many different clients." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a service assistant: "utilize organizational skills to ensure structured payroll environment is maintained. ".
Communication skills. service assistant responsibilities often require "communication skills." The duties that rely on this skill are shown by the fact that "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." This resume example shows what service assistants do with communication skills on a typical day: "worked closely with auto underwriter to provide exceptional customer service through communication, data entry, and policy analysis. "
Problem-solving skills. Another common skill required for service assistant responsibilities is "problem-solving skills." This skill comes up in the duties of service assistants all the time, as "social and human service assistants help clients find solutions to their problems." An excerpt from a real service assistant resume shows how this skill is central to what a service assistant does: "conducted meetings with students regarding alcohol infractions trained other students in conflict resolution skills managed the front desk"
Interpersonal skills. While "interpersonal skills" is last on this skills list, don't underestimate its importance to service assistant responsibilities. Much of what a service assistant does relies on this skill, seeing as "social and human service assistants must make their clients feel comfortable discussing sensitive issues." Here is a resume example of how this skill is used in the everyday duties of service assistants: "demonstrate excellent interpersonal communication skills and confidentiality in all matters. "
The three companies that hire the most service assistants are:
- Mavis Tire1,435 service assistants jobs
- Buffalo Wild Wings552 service assistants jobs
- Kauffman Engineering
491 service assistants jobs
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Compare different service assistants
Service assistant vs. Service worker
A service worker is responsible for assisting the community welfare development by providing social services to an organization or specific individual groups, supporting their needs, and addressing their community concerns. Service workers also offer counseling services to their clients to guide them on how they manage their life crises, developing community activities and job opportunities to help citizens with their financial needs by consulting local organizations. A service worker must have strong leadership and communication skills, as well as deep engagement with the community to assess the client's situation properly.
There are some key differences in the responsibilities of each position. For example, service assistant responsibilities require skills like "basic math," "customer satisfaction," "math," and "veterans." Meanwhile a typical service worker has skills in areas such as "rehabilitation," "team-oriented environment," "crisis intervention," and "direct care." This difference in skills reveals the differences in what each career does.
Service workers earn the highest salaries when working in the government industry, with an average yearly salary of $36,743. On the other hand, service assistants are paid more in the government industry with an average salary of $35,732.The education levels that service workers earn slightly differ from service assistants. In particular, service workers are 3.1% more likely to graduate with a Master's Degree than a service assistant. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Service assistant vs. Service provider
Service providers are individuals or entities offering services to an organization and other parties. They provide storage, processing, or network services. The providers offer organizations real estate, communications, education, legal, and consulting services. It is their job to complete the requested tasks of their clients, provide solutions to network problems, and recommend options based on the needs of their clients. They also suggest changes or opportunities necessary within the organization.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that service assistant responsibilities requires skills like "excellent interpersonal," "basic math," "customer satisfaction," and "math." But a service provider might use other skills in their typical duties, such as, "strong customer service," "social work," "mental health," and "community resources."
Service providers earn a higher average salary than service assistants. But service providers earn the highest pay in the insurance industry, with an average salary of $37,005. Additionally, service assistants earn the highest salaries in the government with average pay of $35,732 annually.Average education levels between the two professions vary. Service providers tend to reach higher levels of education than service assistants. In fact, they're 8.3% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Service assistant vs. Service coordinator
A service coordinator is responsible for assisting the management team in providing the best services for the clients based on their specifications. Service coordinators' duties include managing clients' requests and inquiries, providing client updates, monitoring changes and plan adjustments, and recommending strategic procedures to improve services. Service coordinators must be highly-knowledgeable with the matters concerning the organization they work for, ensuring that they could explain their products and services well to meet clients' needs.
The required skills of the two careers differ considerably. For example, service assistants are more likely to have skills like "excellent interpersonal," "basic math," "customer satisfaction," and "math." But a service coordinator is more likely to have skills like "social work," "social services," "service coordination," and "community resources."
Service coordinators earn the best pay in the government industry, where they command an average salary of $43,853. Service assistants earn the highest pay from the government industry, with an average salary of $35,732.When it comes to education, service coordinators tend to earn higher degree levels compared to service assistants. In fact, they're 7.5% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Service assistant vs. Customer service administrative assistant
A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.
Types of service assistant
Updated January 8, 2025
