Service assistant jobs in Pontiac, MI

$1,000 Signing Incentive! Schedule: Full-time Mon-Fri. Must be flexible to work evenings. Want to be a DIFFERENCE MAKER? Join our team and BUILD BRIGHTER FUTURES. WHY WORK FOR OAKLAND FAMILY SERVICES? We know that in order for you to do your best work and meet our mission, you must be able to be your best self. At Oakland Family Services (OFS), we care about our staff as people first. We treat our team members like family and understand the importance of their families at home. We recognize the significance of flexibility and work/life balance. We also know that your success…is our success. That's why OFS not only honors the talent and experience you bring; we actively seek to develop it. Oakland Family Services has proudly been named a Top Workplace for ten (10) consecutive years, voted on by our own staff. We offer a warm, engaging, equitable, supportive, and inclusive work environment. ABOUT OAKLAND FAMILY SERVICES Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education and treatment services that span the human life cycle. OUR MISSION: Providing individuals and families the opportunity to build brighter futures. OUR VISION: Communities of thriving individuals and families. Between our strong commitment to our mission and a workplace culture that puts our staff first, we enrich the lives of those we serve, strengthen families, and build brighter futures for those we serve and those we employ. WHAT'S IN IT FOR YOU? Competitive compensation. Comprehensive medical, dental, prescription, and vision coverage. Flexible Spending Accounts and HSA options. Retirement plan with a company match. Long-term disability insurance. Voluntary short-term disability. Life insurance and AD&D. Malpractice insurance. Paid time off benefits, including generous vacation, sick, personal, and bereavement days. Twelve (12) paid holidays, including a floating holiday of your choice! Annual pay increases, as approved. Employee assistance program for you and immediate family. Network of support for your health & well-being. Verizon cellular plan discount. Mileage reimbursement at the IRS rate. Loan forgiveness programs. PLUS... Commitment to diversity, equity, inclusion, and belonging. Family friendly practices and support. Flexible work schedules, as appropriate. Hybrid and virtual work options, as appropriate. Highly robust and comprehensive onboarding and training program. Paid professional development. Free online trainings that count toward continuing education credits. Employee assistance programs. “Dress for Your Day” approach to dress code. Financial literacy education and workshops. Collaborative annual performance appraisals. "Dollars for a Difference" program for clients and staff in need. And more! *Some benefits applicable to regular, full-time employees only. WE KNOW CULTURE MATTERS… We spend many hours of our day working. Workplace culture affects our well-being, how we feel about coming to work, and how we perform . Oakland Family Services prioritizes having a healthy, inclusive, equitable, and effective workplace culture. That's why we proudly have ten (10) defined cultural value statements that dictate how we operate. Cultural values are embedded into all we do and how we do it! …MORE ABOUT OUR AWARD-WINNING CULTURE Our CEO wants to get to know staff personally and has an open-door policy. She hosts regular staff lunches and townhalls to answer questions. Open, honest, and transparent communication is celebrated. We practice giving the benefit of the doubt. We believe that feedback is the breakfast of champions! That's why we have a staff suggestion program. We want our team members to feel valued. That's why we have a staff recognition program. Having FUN is an important part of the job! We love hosting events such as staff recognition celebrations and luncheons , road rallies, seasonal parties, food truck lunches, ice cream days, surprise giveaways, spirit weeks, Bring Your Child to Work Day, cook off/bake off contests, and more. ABOUT THE OPPORUNITY/WORK The Family Preservation Assistant is responsible for assuming responsibilities common to all administrative and direct service positions as described in the Agency Manual. The incumbent to this position will establish and maintain positive/productive relationships with MDHHS, caregivers, the service providers and staff. The position reports to the Director of Family Preservation. Develop and maintain spreadsheets relating to medicals, dentals, days of care and documentation for RDMA. Monitor and log all medical, dental, and legal documents as required to comply with the Department of Health and Human Services (DHHS) and legal standards. Answer the phones in the office and assist clients as needed. Assist with opening and closing out files, ongoing filing, uploading documents in the MiSACWIS system and sending out letters to caregivers and community partners to ensure our compliance. Conduct follow-up phone calls to dentist offices, medical offices, caregivers regarding appointments or documentation that is required. Assist the casework staff in provision of services to clients including assistance in diminishing barriers to obtaining necessary paperwork. Support parenting time visits by watching visits, documenting the visits in MiSACWIS and transporting children, as needed. Attend staff meetings, general staff meetings and conferences for professional development. Participate in outreach and recruitment efforts. Represent the agency in a positive manner. Responsible for incorporating principles of diversity, equity and inclusion in work processes and in job functions. Responsible for promoting a feeling of welcoming, belonging, and acceptance to all clients and staff. Other duties as assigned. Does This Describe YOU? High school graduate or equivalent. Associate's degree with experience, education or training in child development and parent/child interaction is preferred. Flexibility in work schedule to accommodate the needs of the agency and program. The candidate must be able to work some evenings. Proficiency in Microsoft Office 365, including Microsoft Word and Excel. Selected candidates for this position must possess a sensitivity to the diversity of the agency's service population including (but not limited to) differences of culture, race, religion, gender, sexual orientation and socioeconomic. Special abilities and skills necessary to perform the required tasks and that best meet the needs of the agency also will be considered. There may be some standards above that may be waived when compensating specifications or circumstances exist. Although employees have use of the Agency vehicle fleet to conduct business and are covered under our insurance, employees must provide documentation of personal vehicle liability insurance with minimum coverage of $100,000 per person/ $300,000 per incident. Employees also must provide documentation of a valid driver's license on an annual basis as well as proof of registration.