Service associate jobs in Bellevue, WA - 1,363 jobs

We are currently recruiting on behalf of our client, a well-established manufacturing and distribution company, who is seeking a Customer Service Specialist to support customers across retail and service channels. This role is ideal for someone who enjoys solving problems, managing multiple priorities, and being a calm, professional point of contact. What you'll do - Handle customer inquiries via phone and email - Resolve issues while maintaining a high level of customer satisfaction - Support order-related questions, product concerns, and general account needs - Communicate clearly and professionally with internal teams - Track and follow up on open items to ensure resolution What we're looking for - 5+ Years experience in customer service, customer support, or account coordination - Strong phone etiquette and written communication skills - Ability to multitask, prioritize, and stay organized in a fast-paced setting - Comfortable working in a hybrid environment with accountability - Bachelor's degree preferred, or equivalent professional experience Why this role * Stable, full-time opportunity * Occasional hybrid flexibility * Collaborative team environment * Long-term growth potential * Tremendous benefit package Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: *********************************************************************************** The pay transparency policy is available here: ******************************************************************************************** For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Be the reason clients stay-and advisors grow. Some firms talk about “client experience.” Others quietly build systems that make it exceptional every single day. At Elevated Wealth Management, this role sits at the center of that difference. We're hiring a Client Relations Associate to become the trusted first touchpoint for clients and the operational backbone for our advisors. If you take pride in precision, relationships, and being the person everyone relies on to keep things moving, this is a seat with real influence-not a support afterthought. The Opportunity This is not a “front desk + paperwork” role. You'll be the connective tissue between clients, advisors, and operations-making sure nothing falls through the cracks as the firm grows. When clients call, they feel taken care of. When advisors meet with clients, everything is ready. When new business comes in, it moves forward cleanly. Your work protects trust, momentum, and reputation. Compensation & What You Get (Up Front) Base Salary: $65,000-$75,000 Performance-Based Bonuses tied to accuracy, responsiveness, and team outcomes Stable, growth-oriented firm with long-term client relationships-not transactional chaos Clear expectations and structure Direct exposure to advisors and leadership, not buried in layers What You'll Own Act as a primary point of contact for clients-calls, scheduling, follow-ups, and coordination Maintain clean, accurate records in Redtail CRM so advisors always have context Support case management and new business processing, ensuring paperwork is complete and timely Track leads, activity, and follow-ups, keeping advisors focused on relationships-not admin Coordinate seminars and client events (RSVPs, prep, post-event follow-up) Maintain a professional, welcoming office experience for every client interaction Handle core administrative workflows (files, scanning, mailing, organization) with precision The Kind of Person Who Thrives Here You're calm under pressure, naturally organized, and take pride in being dependable. You don't need hand-holding-but you do value clear processes. You enjoy working with people, but you're just as satisfied closing loops and keeping systems clean. You care about doing things right the first time. Next Step If you're looking for a role where your work genuinely matters-and where doing things well is noticed-apply now to start a confidential conversation about joining Elevated Wealth Management.

Department: Distribution Center Operations Employment Type: Full Time Reporting To: Kimberly Bailey Compensation: $44,200 - $60,320 / year Description Seattle, WA The Customer Service Representative provides effective customer service for all internal and external customers. How You will Help Responsible for communicating with customers via phone, email, fax, etc. Provide timely and accurate information to incoming customer service orders, status, and product knowledge request Process customer orders, changes, and returns Resolve customer complaints by investigating problems, developing solutions, and making recommendations Work closely with the Operations Supervisor as directed Reviewsand maintain customer database to track information on account information, statuses, orders, and lead times Provide timely feedback regarding service failures or customer concerns Work closely with Sales Representatives on quotes, status of orders etc. Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor Perform other duties as directed What You Will Bring Strong communication and interpersonal skills Outstanding customer service skills Excellent time management ability Ability to handle adversity and conflict with successful outcomes Outstanding attention to detail and accuracy Possess strong commitment to team environment while working well with others Work systematically and logically to resolve problems Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services Knowledge of technical details of the company product Proficient in computer data entry Proficient in Microsoft Office and Microsoft CRM Dynamics Qualifications * Associates' Degree in Business and/or Related Field * 2 + years of Customer Service experience in the manufacturing or construction industry Job Benefits Medical, Dental, Vision, and FSA are available 30 days following your start date 401k with company match is available after 90 days of employment Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you 5 PTO days after 60 days of employment (hourly and non-exempt positions only) 2 weeks of vacation after 6 months of employment 10 paid holidays - including your birthday!

Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Service, Representative, Dispatch, Retail

🚨 WE'RE HIRING: CSR 🚨 📍 Seattle, WA | 💰 $20-$28/hr DOE ✨ Be the heartbeat of our office - schedule calls, and keep customers happy! Fast-paced, fun, and rewarding. 🔹 What You'll Do 📞 Answer & schedule customer calls 🗂 Keep records organized & accurate 💬 Provide updates with a smile 🔹 What We're Looking For ✅ HS Diploma or equivalent ✅ 1+ year Customer Service or office coordination ✅ Strong communication & multitasking skills 💻 Comfortable with Microsoft Office ⭐ ServiceTitan experience = BIG plus but not required 🔧 Plumbing/HVAC knowledge helpful 🔹 Perks & Benefits 💵 $20-$28/hr (DOE) 🏥 Medical, Dental & Vision 💼 401k with Company Match 🗓 Paid Time Off + Holidays + Sick Days 🚀 Career Growth Opportunities 🎉 Friendly, supportive team culture 🔥 Join one of the fastest-growing service companies in the PNW! Hard work pays off here - come grow with us. 👉 Apply Today with 2 Sons Plumbing, Electric, Heating & Air!

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. **Description** The Ramp Service Employee (RSE) is responsible for processing baggage, boxes, and/or cargo between baggage/cargo areas in the airport facilities and aircraft, as well as receiving and dispatching aircraft. We pride ourselves on being an on-time airline and are seeking dedicated individuals that understand a fast-paced environment while maintaining high-quality standards of operational safety and customer service. **Qualifications** **What You Need to Succeed (Minimum Requirements):** + At least 18 years old + High school diploma, GED, or equivalent + Comfortable with computers, mobile devices, and new technologies + Able to stand, walk, and handle baggage for an eight-hour shift + Able to read, write and speak English fluently + Ability to communicate with other departments and flight crews + Must possess a valid state-issued driver's license, with a good driving record + Must be eligible to acquire and maintain credentials vital for the position + Must pass a background check + Must pass a pre-placement physical ability test, hearing and vision tests, and drug screen + Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances + Available during day and night shifts, weekends, and holidays + When necessary, based on the needs of the operation, you will be required to work mandatory overtime + Able to perform a variety of physical activities including bending, stooping, climbing, and working in tight spaces, including lifting up to 70lbs + Ability to obtain required training certifications, perform safety checks, and successfully complete all required job functions, including but not limited to operating and driving equipment, loading and unloading baggage and cargo, interpreting load sheets, baggage tags, and cargo labels + Work outdoors in all temperatures and weather conditions + Must be legally authorized to work in the United States for any employer without sponsorship + Work where there will be exposure to high noise levels + Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, except for military duty or government-approved exceptions + Successful completion of interview and assessment required to meet job qualifications + Reliable, punctual attendance is a crucial function of the position + Ability to meet our uniform, and appearance standards + Must be willing and able to work 100% on-site Posting will expire on 1-20-2026 The starting rate for this role is $19.64. This is also a bonus eligible position (i.e. profit sharing). We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement). United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

SUNDAY - THURSDAY schedule Friday & Saturdays off! At Harts Plumbers, Electricians, and HVAC Technicians, we're more than a company - we're a family. Since day one, we've built our reputation on delivering exceptional plumbing, sewer, electrical, and HVAC services while living by our core values: Service Excellence, Pride of Workmanship, Grow or Die, Whatever It Takes, and Direct with Respect. Now, we're looking for a Sewer Service Expert who's ready to grow their career, deliver unbeatable customer experiences, and take home top pay. What You'll Do: Diagnose sewer issues and create multi-option proposals Present solutions with confidence using the Harts Service Process Complete residential sewer service work to the highest standards Meet performance goals while supporting your team Pay & Schedule: Commission-based position (earn 4%-18% per project subtotal) Expected annual earnings: $70,000-$180,000+ Full-time, SUNDAY - THURSDAY Hours between 6:30am - 6:00pm Why You'll Love Harts: Medical, dental & vision insurance 401(k) with company match Paid time off: 2 weeks vacation + 1 week sick + 6 paid holidays Company vehicle + paid life insurance Employee discounts, referral bonuses & growth opportunities A stable, year-round career where hard work = unlimited earning potential If you're ready to join a team that values your skills and fuels your growth, apply today at hartsservices.com/careers or email *************************. Harts - We Care More. Qualifications What You Need: Valid driver's license & clean driving record Sewer service experience preferred (we'll train the right licensed pro) Strong customer focus and team mindset

Hourly Pay $21.00 per hour Join Pacific Aviation at SEA - Where Every Journey Begins with You! Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport At Pacific Aviation, we take pride in delivering exceptional service to some of the world's finest airlines. As a Customer Service Agent, you'll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff. Your Role in the Passenger's Journey: Welcome and assist passengers through check-in, boarding, and arrival processes Accurately review travel documents and issue boarding passes Offer bilingual assistance to travelers with questions or concerns Communicate clearly with passengers, coworkers, and airline staff Help maintain a smooth flow of operations in the terminal Ensure compliance with airline procedures and safety standards Contribute to a team that thrives on cooperation, respect, and high-quality service Requirements What We're Looking For: Exceptional Customer Service Skills - You thrive in face-to-face interactions and can create a welcoming experience for all passengers. Strong Attention to Detail - You ensure all travel documents, procedures, and protocols are accurate and followed. Team Player Mentality - You work well with others and contribute to a positive, collaborative environment. Tech-Savvy & Organized - You can quickly learn airline systems and efficiently manage tasks. Professionalism & Problem-Solving Skills - You handle challenges with patience, empathy, and quick thinking. Shifts Available (Part-Time): 4-5-hour shifts available for the following time slot: 9:00 AM - 1:00 PM Must be available to work at least 4 days per week, including weekends and holidays. Must be able to Friday, Saturday and Sunday Bilingual Preferred: English + Japanese Benefits Hourly Pay Rate: $21.00 Medical, Dental, & Vision Insurance 401(k) Retirement Plan Paid Time Off (PTO) Company-Provided Uniform Parking Discounts Paid Training Referral Bonus Program Cell Phone Plan Reimbursement Ready to Take Off with Pacific Aviation? Apply Today! If you're ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we'd love to hear from you. Click Apply Now to start your journey with us! Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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University Volkswagen is a top-performing Dealership, and we are looking for a passionate and talented Service Consultant to join our Volkswagen Service Drive team. The Service Drive team members at University Volkswagen are hard-working and fun-loving. From team events to summer BBQs, our employees know how to be the best and enjoy it. University Volkswagen and Audi Seattle is committed to treating our customers and employees with honesty, respect, and professionalism. We realize that our future success is determined by how well we exceed our customer's expectations today and guide them through the exciting new changes in the automotive world. The successful candidate should have prior experience in client management and customer service. The Service Consultant will work closely with the Volkswagen Service Manager and the rest of the Volkswagen Service Drive team. Any job offer will be conditioned on passing a drug test for the following substances: Benzodiazepines, Barbiturates, Methadone, Propoxyphene, Cocaine, Heroin, Codeine, Morphine, Amphetamines, PCP. We do not test for marijuana or THC. Responsibilities: Responsible for managing client expectations and customer experience at the front counter. Responsible for assisting “VIP” clients as well as clients with “known issues” and resolving concerns in real time. Responsible for recording client concerns accurately. Responsible for providing accurate estimates for repair to clients. Responsible for sales including maintenance, repair, warranty, parts, and other work. Responsible for meeting Key Performance Indicators as outlined by Service Manager. Responsible for managing and maintaining the Dealership's reputation by providing the highest quality service, accepting ownership for - and resolving, customer service issues. Expected to adhere to the service process and cashiering guide. Expected to complete and maintain factory certification and factory trainings as directed and in the timeframe established by their direct supervisor. Requirements: One year or more experience of client management in the automotive or hospitality industries or two or more years' experience in any client management role. Hiring Immediately! Six months of experience in a customer-service related field is preferred but not required. High school diploma or GED required. Basic math and cash handling skills are required. Excellent conflict resolution and client management skills preferred. A team player who is focused on providing exemplary customer service. Proven ability to multi-task in a fast-paced work environment. Ability to follow instructions with a positive attitude. Be at least 18 years of age with a valid driver's license. University Volkswagen offers a success-focused, family environment, and a competitive benefits package. All full-time employees of Freeway Motors, Inc. are eligible for our comprehensive benefits package which includes: Company subsidized Health, Dental, and Vision insurance; fully subsidized EAP, LTD, Life, and AD&D insurance; 401k with company match; starting 96 hours per year of PTO; Paid company holidays. Volkswagen Service Consultants receive commission and bonus payments based on Gross Profit, Volume of Tire Sales, Customer Service Surveys, and VW Care Contracts Sold. The average Volkswagen Service Consultant's annual compensation can range from $119,000 to $178,000, though any individual's wages, commissions, or bonuses could be less or more based on their individual performance. Who is encouraged to apply? We love to find people who are driven and motivated! University Volkswagen has a pay for performance philosophy that permeates the entire organization and we want people who are committed to success. Our Philosophy We provide a positive and rewarding environment for all our employees as well as promote a quality customer service driven experience for our clients. University Volkswagen has been around the Seattle area for over 60 years and is still family owned and operated. Training Program There is an ongoing training program designed to assist our employees to be able to perform at an efficient and effective level. Why you should choose University Volkswagen Our management team is devoted to assisting our team members accomplish their goals. We believe in mentoring and leading by example. Training is part of our everyday routine and the culture at our dealership is one of team unity and positivity. Competitive pay, excellent benefits, and a strong compensation package. University Volkswagen and Audi Seattle is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Description: This role is accountable for designing, automating, and managing a comprehensive reporting portfolio that supports business decision-making and strengthens control processes. The analyst will lead efforts to streamline and modernize manual reporting, applying a risk-mitigation and efficiency mindset to every solution.The position requires end-to-end ownership of reporting solutions-from requirements gathering and data sourcing to development, testing, and delivery. Success in this role means creating scalable, accurate, and timely reporting that enables operational transparency and drives process improvements across Financial Center Operations & Controls.In addition to reporting responsibilities, the analyst will contribute to internal control discipline and operational excellence by supporting governance activities, monitoring key metrics, and identifying opportunities for automation and quality assurance. This includes evaluating data to detect issues, implementing remediation strategies, and ensuring adherence to enterprise-wide standards.Responsibilities: Responsible for providing business metric and program analysis, report management, and project support at several different levels. The position requires the incumbent to have diverse administrative expertise and to oversee various programs and initiatives, to be able to think strategically, as well as perform in a proactive manner with limited supervision. The position also requires the individual to build and maintain relationships with field management and work closely with other organizations within the LOB. Support and lead the execution of the Financial Center Operations, focusing on automation, process optimization, and data integrity. Design and implement automated solutions using enterprise-approved BI tools (e.g., Tableau, Power BI, Alteryx). The ability to work independently, multi-task, assist partners with complex items and those that require extensive research, while prioritizing his/her workload. Must demonstrate a cooperative and professional work attitude. Manage and improve existing processes to ensure consistency and continuity across the Preferred business. Ability to coordinate all essential work-streams (people/process, controls, business leads and technology) to ensure project / program delivers on time and to the business case. Develop strong working partnerships across the organization and work with various LOB partners, and other key LOB support partners to manage, develop and execute reporting on Financial Center Operations. Detailed Documentation - Procedures and Business Requirements. Must gather and document requirements, interpret business needs against data availability to develop best possible solution. Consider all possible improvement opportunities by identifying gaps and developing process improvements. Support leadership while being able to influence through sound reasoning and solid analytics. Required Qualifications: Detail oriented and possess excellent problem solving and decision-making skills Effective comprehension and listening skills Strong time management skills Proficient in Excel- Basic & Complex formulas and the ability to interpret large amounts of distinct data Excellent PC skills including (but not limited to) MS Word, MS Excel, PowerPoint, Microsoft Edge or Chrome Must be able to attend to detail in order to make comparisons based on desired outcomes and guidelines Must demonstrate multi-tasking skills to handle various task/responsibilities and alternate between differing work processes and shift priorities Must display decision making ability Must have excellent verbal and written communication skills Must display organizational skills Must be able to comprehend and follow instructions and guidelines Desired Qualifications: Project Planning/Management Leadership experience Knowledge of financial center operations and controls Minimum Education Requirements: Bachelor's Degree or equivalent work experience Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - WA - Bellevue - 10400 NE 4th St - 400 Lincoln Square (WA3400) Pay and benefits information Pay range$73,200.00 - $116,900.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Full-time Description Compensation & Benefits Industry-leading compensation structure: $72,000 Base + Commission . Comprehensive benefits: Medical, Dental, Vision, Supplemental Insurance. PTO, Paid Holidays, and Sick Time. 401(k) plan with company match. Growth opportunities within a rapidly scaling organization Why Join Emerald Blue? Work alongside industry veterans who understand the nuances of commercial furniture, real estate cycles, and client expectations. Represent services that complement the product lifecycle-opening new doors for revenue and long-term client relationships. Enjoy a collaborative, performance-driven culture with uncapped earnings and strong support from operations and leadership Description: Are you already thriving in the commercial furniture or contract interiors space and ready to expand your impact beyond product sales? Emerald Blue is looking for a driven and relationship-focused Service Consultant to join our Washington team. This is a strategic growth role for someone who understands the full lifecycle of commercial environments-from installation to decommissioning-and wants to be part of a forward-thinking company that supports dynamic workspaces across industries. In this role, you'll leverage your knowledge of commercial spaces to sell a robust suite of facilities services: commercial moving, new furniture installation, MAC (move/add/change), FF&E for hospitality, decommissioning, storage, asset management, and technology services. You'll act as a trusted advisor to workplace leaders, A&D firms, facility managers, and project teams-helping them achieve seamless transitions and optimized environments. Key Responsibilities Cultivate and manage relationships with clients in the commercial interiors space, including corporate, healthcare, hospitality, and education sectors. Conduct strategic needs assessments and offer customized service solutions. Collaborate with furniture dealers, facility teams, and project managers to identify opportunities to integrate Emerald Blue services. Develop and present estimates, proposals, and service agreements. Coordinate with internal teams to ensure smooth project execution and client satisfaction. Track activity, pipeline, and KPIs using CRM and reporting tools. Monitor competitor offerings and market trends to uncover new business opportunities. Requirements What We're Looking For: Familiarity with the general marketplace in the Seattle area. Highly motivated and target-driven with a proven track record in sales. Excellent prospecting, selling, communication, and negotiation skills. Strong prioritization, time management, and organizational skills. Ability to create and deliver presentations tailored to the needs of the audience. Knowledge of Microsoft Office Suite Qualifications Minimum of 3 years of experience in the commercial furniture, B2B services, or facilities management sectors. Proven ability to build lasting client relationships and close complex, service-driven sales. Excellent communication, presentation, and negotiation skills. Strong understanding of sales cycles within real estate, relocation, or workplace services. Familiarity with the Seattle-area business landscape is a strong plus. Proficiency in Microsoft Office Suite and CRM platforms. Why Choose Emerald Blue? If you're ready to take on a rewarding role in a dynamic environment, we want to hear from you! Join us in shaping spaces that inspire and elevate the customer experience. Apply today and start your journey with Emerald Blue! Employees are responsible, as a condition of hire and continued employment, for following all prescribed safety rules and procedures to prevent workplace injuries. All employees are expected to cooperate in every aspect of the company's safety program and follow safe work practices. Emerald Blue provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Emerald Blue complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Employment is contingent on passing a pre-employment drug test and background check. Salary Description Year 1: $72,000 Base + commission

Join out Snohomish County Human Services Team! We have one full-time Veterans Services Officer position available in our Behavioral Health and Veterans Services Division in the Human Services Department. Our Veterans team is a dedicated group solely focused on helping Veterans most in need to improve their situation and thrive. To be considered: Applicants must electronically submit an application through Snohomish County's NeoGov site by 11:59 p.m. on the closing date. A resume and cover letter are required. When your application is complete, verify the information and make sure there is nothing missing. Be sure to verify your education and/or experience comply with the minimum requirements section of this posting. Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS. If you have problems with your application, please contact NeoGov Application Support at ************. About Human Services: The Human Services Department mission is to help all people meet their basic needs and develop their potential by providing timely, effective human services and building community. The Human Services Department consists of approximately 350 diverse, friendly, and dedicated employees who receive outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play and raise a family. We strive to not only provide a meaningful job, but a life-long career with Snohomish County Government. Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County. Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please reach out to Joeann Turck at ******************* with any questions regarding this posting. BASIC FUNCTION To provide emergency assistance to eligible veterans and their families in accordance with Revised Code of Washington (RCW) and county procedures. To connect veterans and their families to services available through local agencies and the Federal Department of Veterans Affairs. STATEMENT OF ESSENTIAL JOB DUTIES * Interviews veterans and/or their families to determine eligibility for emergency vouchers and related services; assesses needs and barriers, identifies problems and gathers information regarding need and possible eligibility for community resources. Documents eligibility and checks client database to determine status of veteran. * Issues vouchers for emergency financial assistance; enters required data into client database. * Assists clients in filing claims with the Federal Department of Veterans Affairs for VA entitlements and benefits. * Responds to requests from veterans incarcerated in the Snohomish County Jail for assistance in accessing veterans' services.Arranges for post jail release services that can include substance use disorder treatment. * Provides outreach to outlying areas of the county for veterans in need of emergency vouchers or other services who cannot travel to Everett. * Assists veterans, as needed, in developing plans that will help them become and remain self-sufficient. * Networks and collaborates with veterans' organizations, other County Departments and community providers to increase available services for veterans.Provides information and referral at veterans' information fairs, stand-downs, and other venues that may reach veterans. * Maintains computer based voucher system to track client data and voucher accounting and completes the voucher process in a timely manner to ensure prompt payment of vendors. * Networks with corresponding program staff in surrounding counties to identify persons using veterans' assistance funds in more than one county. * Identifies new areas of concern regarding veterans' issues and needs; attempts to quantify anticipated program impact and adjusts allocations accordingly to meet the need. * Provides staff support to Veterans' Assistance Fund Board committees. STATEMENT OF OTHER JOB DUTIES * Performs related duties as required. Associate's degree in psychology, sociology, social work, social welfare, counseling and guidance, office administration or closely related field; PLUS two (2) years of experience performing office work with veterans' related services or community support services; OR, any equivalent combination of training and/or experience. Must pass job related tests. SPECIAL REQUIREMENTS Must be an honorably discharged veteran. Must have a valid State of Washington Driver's License. KNOWLEDGE AND ABILITIES Knowledge of: * standard office practices and procedures * human services and governmental agencies, programs and resources * public customer service * VA Veterans Benefits and applicable RCW's * how to gather and analyze program data and calculate mathematical or statistical data * develop veterans' services programs, plans for services and operations Ability to: * apply veteran relevant RCWs, SCC, and USDVA benefits and entitlements * effectively interview clients, determine courses of action and evaluate individual progress * establish and maintain rapport with clients, guide them toward positive goals and communicate with them in both supportive and confrontational modes * communicate effectively with people regardless of age, sex or social, economic or cultural backgrounds, including persons with social or behavioral problems * express ideas and recommendations clearly and effectively both orally and in writing * establish and maintaineffective work relationships with humans service and veterans service system officials, community organization and agency staff, associates and other county employees and the public * follow oral and written instructions * maintain detailed records and prepare clear, concise written reports * exercise initiative and judgment and make decisions within the scope of assigned authority * read, interpret and apply work-related laws, rules and other regulations * perform data entry, word processing and other computer related tasks * operate a motor-vehicle SUPERVISION The employee receives general direction from Lead in work unit or assigned supervisor. WORKING CONDITIONS The work is performed in the usual office environment with trips to locations throughout the county to provide outreach to housebound veterans and to attend community meetings as necessary. Snohomish County is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request. EEO policy and ADA notice

WHAT'S IN IT FOR YOU Competitive salary of $20.08/hr. with discretionary performance bonuses 2x a year! Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Company-paid gaming licenses (Class A & Class B) Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO Be the face of Muckleshoot Casino Resort for guests and team members, modeling professionalism, hospitality, and our core values at all times. Manage Muckleshoot Casino Resort's phone and communication systems by handling inbound calls, chats, emails, and SMS in a timely and courteous manner. Provide accurate, current information on accommodation, dining, events, promotions, and casino services. Process and confirm reservations for lodging, dining, entertainment, and other guest services, ensuring all details and special requests are recorded correctly. Offer clear, professional booking confirmations and proactively communicate guest preferences to appropriate departments (front desk, housekeeping, F&B, events, etc.). Deliver personalized recommendations that go beyond transactional service, creating tailored experiences for each guest. Identify upsell and cross-sell opportunities, maximizing revenue while enhancing guest satisfaction. Maintain accurate, organized records of reservations, modifications, and cancellations in the reservation and call management systems (e.g., Cloudbeds, Hotel Connect, SevenRooms, OpenTable, Bally CMP). Handle escalations with professionalism, providing leadership with detailed information for resolution. Address guest concerns and booking-related issues promptly and empathetically. Support the team by sharing observations from guest interactions, suggesting improvements to processes, products, and services. Collaborate with Training/Quality Specialists and Team Leaders to continuously improve performance. Participate in peer-to-peer coaching and team knowledge sharing to strengthen overall team effectiveness. Assist with creating and maintaining a welcoming environment by supporting small but impactful housekeeping or organizational tasks when necessary (e.g., pushing in chairs, clearing items). Uphold confidentiality of guest information, proprietary business processes, and company trade secrets. Demonstrate actions and behaviors that represent Muckleshoot Casino Resort positively both on and off the floor. Work diligently to support the property's culture, guest service philosophy, and high standards of hospitality. Perform other duties as assigned. WHAT YOU'LL BRING 1+ year experience in a call center, reservations, or customer service role. Experience in luxury hospitality or Tribal gaming preferred. Proficiency with call center and reservation systems. Strong organizational skills and meticulous attention to detail. Excellent verbal and written communication skills; fluency in English required. Ability to demonstrate a guest-oriented, accommodating demeanor in high-pressure environments. Keyboarding skills and basic computer proficiency.

This is an outstanding opportunity for a mission-driven professional to play a vital role in supporting veterans, service members, and their families by ensuring access to the benefits they have earned through service. Serving as a trusted advocate and liaison, this position directly impacts the quality of life for veterans by guiding them through complex federal, state, and local Veterans Affairs (VA) benefit systems. In this role, you will work at the intersection of public service, advocacy, and community partnership-collaborating with nonprofit organizations such as DAV, VFW, and the American Legion, as well as government entities. This position offers a meaningful career path for individuals passionate about service, social impact, and navigating complex regulatory systems while making a lasting difference in the veteran community. You will join a role that blends hands-on client interaction with technical expertise and advocacy, offering both professional growth and the opportunity to serve as a critical resource for veterans and their families across the community. As the Veterans Services Officer, you will: * Educate and guide veterans and their families on available federal, state, and local benefits, including healthcare, education, housing, employment, pensions, disability compensation, and burial benefits. * Lead claims assistance efforts by preparing, filing, monitoring, and tracking disability, pension, and survivor benefit claims with the Department of Veterans Affairs. * Gather and analyze evidence by collecting medical records, service documentation, and supporting materials required to substantiate claims. * Advocate on behalf of veterans by serving as a county liaison to the VA and representing clients throughout the claims and benefits process. * Navigate appeals processes by assisting veterans with denied claims and preparing documentation for appeals submissions. * Connect veterans to resources by linking individuals to community-based services, nonprofit organizations, job fairs, and support programs. * Conduct client interviews with veterans and family members to gather detailed information necessary for claims development and benefit eligibility. * Prepare and process claims by drafting and submitting benefits applications and disability rating claims in compliance with VA regulations. * Ensure compliance with organizational policies, standards, and applicable regulations while performing additional duties as assigned. What you bring: Professional and Education Credentials: Associate's degree in social service, human services, or closely related field AND two years of experience working with Veteran's to gather evidence and information in processing claims. Relevant work experience demonstrating required knowledge, skills, and abilities may substitute for educational requirements. Work experience is essential and cannot be replaced by additional education. Communication/Interpersonal Skills: * Strong Interviewing Skills: Ability to conduct compassionate, thorough interviews with veterans and family members to accurately gather sensitive personal, medical, and service-related information. * Clear Written Communication: Capable of drafting concise, accurate claim narratives, correspondence, and supporting statements for submission to the VA. * Advocacy and Trust-Building: Demonstrates empathy, professionalism, and cultural competence when working with veterans from diverse backgrounds, fostering trust during often complex and emotional processes. Technical / Industry Background * Knowledge of VA Systems and Regulations: Working understanding of VA disability compensation, pensions, education benefits, survivor benefits, and burial benefits is essential to ensure accurate guidance and claim preparation. * Experience with Electronic Claims Systems and Records Management: Ability to navigate VA portals, track claims, and maintain confidential records in compliance with privacy laws (HIPAA, VA standards). Additional Preferred Qualifications: * Military Service or Veteran Affiliation: Firsthand understanding of military culture enhances rapport and credibility when assisting veterans and service members. * Knowledge of Community Resources: Familiarity with local housing, employment services, healthcare providers, job fairs, and nonprofit resources to connect veterans with comprehensive support beyond VA benefits. * Bilingual Skills: Ability to communicate effectively with non-English-speaking veterans and families to improve access to benefits and services. For the complete job description: For more information about Human Services: *************************************************************** * Who May Apply: This position is open to the general public. Applications will be screened for qualifications and completion of all the required materials and forms. The most competitive applicants may be contacted for further steps in the selection process, which may include testing for office and computer skills. * This position is classified as eligible for overtime under the Fair Labor Standards Act (FLSA) * Non-represented and covered under the Kitsap County Personnel Manual. * Prior to employment, the successful candidate must: * Submit official transcripts from an accredited college or university or business school, if education is being used to meet the minimum qualifications. * Pass all job-related examinations/tests necessary to demonstrate required knowledge, skills and abilities, as determined by the hiring authority at time of job posting. * Authorize and complete a criminal background check. Information received is reviewed on a case-by-case basis and will not necessarily remove a candidate from consideration. * Criminal Conviction Standards: The successful incumbent will or may have unsupervised access to children under 18 years of age, a vulnerable adult, or a vulnerable person, or access to a secured/confidential facility or computer system(s). As a result, Kitsap County will be conducting an extensive criminal background check by law enforcement agencies, which may include fingerprinting. * Driving Requirements * The successful incumbent must meet the driving requirements of this position and submit a copy a current driving record/abstract (from state of residency) to review for eligibility to drive for Kitsap County prior to employment. The successful incumbent must obtain a valid Washington State Driver's License prior to hire and maintain a satisfactory driving record as outlined in the Kitsap County Vehicle Use Policy. This position is categorized as: * Category 2: Driver operates a personal vehicle as an essential function for official County business. * Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office. * Work hours for this position are M-F 8:00 am - 12:00 pm, however flexibility for the program is required. * This posting may be used to fill future openings. * Only authorized employees and hiring authorities have access to the application materials submitted. Per RCW 42.56.250, all applications for public employment, including the names of applicants, resumes, and other related materials submitted with respect to an applicant are exempt from public inspection.

Job Description Residential Sales & Service Consultant Union: IBEW 89 Bilingual in English and Spanish is required. Rate of Pay: $17.00 to $18.17 hourly DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all our interactions: Genuinely Caring: O ur customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention. Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. Innovation and Improvement: We always look for ways to make the experiences of our customers - and each other - better. Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation. Job Summary The Residential Sales and Service Consultants are responsible for creating an outstanding experience at every interaction for both new and existing customers. The person uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Sell Ziply products and services. Retain current customers. Negotiate service order requests from customers for installation, change or removal of telephone, data, and related services. Interact with customers patiently, empathically, and efficiently by presenting services to the customer for save and sales opportunities and completing save/service order activity in an accurate and timely manner. Accurately compute and quote customer monthly charges, non-recurring charges, adjustments, and balances. Provide flexible options to the customer based on product and service needs. Perform full range of billing and collections duties, including, but not limited to discussing billing inquiries, collecting on delinquent accounts, negotiating payment arrangements, and disconnecting accounts due to nonpayment. Utilize billing system to assist customers in a wide range of billing transactions. Perform full range of repair resolution duties, including, but not limited to interfacing with customers and performing work associated with pending orders, problem resolution, repair requirements and repair resolution. Providing a best-in-class customer service experience. Troubleshoot customer issues through satisfactory resolution. Respond to social media messages from customers on various platforms. Work efficiently according to Call Center metric demands. Always maintain a professional demeanor. Perform multi-tasking between systems for customer support. Assist with training and peer coaching as assigned by supervisor. Performs other duties as required to support the business and evolving organization. Qualifications: High school diploma or general education degree (GED) required. Bilingual in English and Spanish is required. Prior experience in customer service, sales, social media, or collections preferred, but not required. Basic Proficiency with Microsoft Office Suite. Understanding of database programs preferred. Intermediate computer competency. Knowledge, Skills, and Abilities: Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. Ability to multi-task and collaborate effectively with other personnel to meet deadlines. Strong verbal and written communication, attention to detail, and organizational skills. Ability to work within critical deadlines. Ability to adjust to rapidly changing priorities and schedules. Ability to provide excellent customer service. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace. #ZFWA

Customer Service Representative - Bellevue, WA - Full-Time Are you a customer-focused professional who enjoys helping people and solving problems? We're hiring a Customer Service Representative in Bellevue to join our team, providing top-notch support via phone, email, and chat. This is not a sales position-it's all about delivering excellent service and ensuring customers have a positive experience. Why You'll Love This Role: Competitive pay Full-time benefits including medical, dental, and vision Excellent 401(k) plan 19 days PTO plus 8 paid holidays per year Employee wellness programs 1:1 training and shadowing-typically not on phones for the first 4-6 weeks What You'll Do: Respond to inbound customer inquiries via phone, email, and chat Make outbound calls to verify or clarify information Provide accurate information and resolve customer issues professionally Perform high-volume data entry (7000 KPH alphanumeric required) Gain in-depth product knowledge to assist customers confidently Support other duties as assigned Call Volume & Workflow Average 30-40 calls per day Calls last approximately 5-15 minutes each Multitask efficiently while navigating multiple applications What We're Looking For: Strong customer service skills with a positive attitude Clear, professional communication across phone, email, and chat Ability to multitask while maintaining accuracy Interest in learning and delivering excellent customer experiences Experience with email or chat support preferred Data entry experience a plus Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: *********************************************************************************** The pay transparency policy is available here: ******************************************************************************************** For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

WHAT'S IN IT FOR YOU * Competitive salary of $20.08/hr. with discretionary performance bonuses 2x a year! * Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. * Complimentary meals and covered team member parking. * Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. * Company-paid gaming licenses (Class A & Class B) * Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO * Be the face of Muckleshoot Casino Resort for guests and team members, modeling professionalism, hospitality, and our core values at all times. * Manage Muckleshoot Casino Resort's phone and communication systems by handling inbound calls, chats, emails, and SMS in a timely and courteous manner. * Provide accurate, current information on accommodation, dining, events, promotions, and casino services. * Process and confirm reservations for lodging, dining, entertainment, and other guest services, ensuring all details and special requests are recorded correctly. * Offer clear, professional booking confirmations and proactively communicate guest preferences to appropriate departments (front desk, housekeeping, F&B, events, etc.). * Deliver personalized recommendations that go beyond transactional service, creating tailored experiences for each guest. * Identify upsell and cross-sell opportunities, maximizing revenue while enhancing guest satisfaction. * Maintain accurate, organized records of reservations, modifications, and cancellations in the reservation and call management systems (e.g., Cloudbeds, Hotel Connect, SevenRooms, OpenTable, Bally CMP). * Handle escalations with professionalism, providing leadership with detailed information for resolution. * Address guest concerns and booking-related issues promptly and empathetically. * Support the team by sharing observations from guest interactions, suggesting improvements to processes, products, and services. * Collaborate with Training/Quality Specialists and Team Leaders to continuously improve performance. * Participate in peer-to-peer coaching and team knowledge sharing to strengthen overall team effectiveness. * Assist with creating and maintaining a welcoming environment by supporting small but impactful housekeeping or organizational tasks when necessary (e.g., pushing in chairs, clearing items). * Uphold confidentiality of guest information, proprietary business processes, and company trade secrets. * Demonstrate actions and behaviors that represent Muckleshoot Casino Resort positively both on and off the floor. * Work diligently to support the property's culture, guest service philosophy, and high standards of hospitality. * Perform other duties as assigned. WHAT YOU'LL BRING * 1+ year experience in a call center, reservations, or customer service role. * Experience in luxury hospitality or Tribal gaming preferred. * Proficiency with call center and reservation systems. * Strong organizational skills and meticulous attention to detail. * Excellent verbal and written communication skills; fluency in English required. * Ability to demonstrate a guest-oriented, accommodating demeanor in high-pressure environments. * Keyboarding skills and basic computer proficiency.

Position Title: Residential Sales & Service Consultant Union: IBEW 89 Bilingual in English and Spanish is required. Rate of Pay: $17. 00 to $18. 17 hourly DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all our interactions: Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention. Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. Innovation and Improvement: We always look for ways to make the experiences of our customers - and each other - better. Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation. Job Summary The Residential Sales and Service Consultants are responsible for creating an outstanding experience at every interaction for both new and existing customers. The person uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Sell Ziply products and services. Retain current customers. Negotiate service order requests from customers for installation, change or removal of telephone, data, and related services. Interact with customers patiently, empathically, and efficiently by presenting services to the customer for save and sales opportunities and completing save/service order activity in an accurate and timely manner. Accurately compute and quote customer monthly charges, non-recurring charges, adjustments, and balances. Provide flexible options to the customer based on product and service needs. Perform full range of billing and collections duties, including, but not limited to discussing billing inquiries, collecting on delinquent accounts, negotiating payment arrangements, and disconnecting accounts due to nonpayment. Utilize billing system to assist customers in a wide range of billing transactions. Perform full range of repair resolution duties, including, but not limited to interfacing with customers and performing work associated with pending orders, problem resolution, repair requirements and repair resolution. Providing a best-in-class customer service experience. Troubleshoot customer issues through satisfactory resolution. Respond to social media messages from customers on various platforms. Work efficiently according to Call Center metric demands. Always maintain a professional demeanor. Perform multi-tasking between systems for customer support. Assist with training and peer coaching as assigned by supervisor. Performs other duties as required to support the business and evolving organization. Qualifications: High school diploma or general education degree (GED) required. Bilingual in English and Spanish is required. Prior experience in customer service, sales, social media, or collections preferred, but not required. Basic Proficiency with Microsoft Office Suite. Understanding of database programs preferred. Intermediate computer competency. Knowledge, Skills, and Abilities: Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. Ability to multi-task and collaborate effectively with other personnel to meet deadlines. Strong verbal and written communication, attention to detail, and organizational skills. Ability to work within critical deadlines. Ability to adjust to rapidly changing priorities and schedules. Ability to provide excellent customer service. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace. #ZFWA