HEDIS Service Associate N
Service associate job in Fresno, CA
Any candidate with healthcare and customer service experience, Hedis exp is plus. Requires High School diploma and 6 months related work experience or an equivalent combination of education and experience. Candidates who have familiarity with medical terminology and with prior HEDIS experience are given preference for this position
Additional Information
Thanks & Regards
Nithisha Prasad
**********
Casino Gaming Associate / Customer Service - Fresno
Service associate job in Fresno, CA
Job Details Fresno, CA Full Time $17.00 - $23.00 Hourly Customer ServiceDescription
As a Players Edge employee, you will sit at table games such as California style Blackjack or Three Card Poker at your assigned casino. You ensure the rules are being followed and work as a doublecheck on the dealer to handle wins and losses.
$1000 Hiring Bonus for any new hire that has a valid Third-Party Proposition Player Services License Badge (TPPPS Worker License). Restrictions apply.
Benefits:
Medical / Dental / Vision / Life
Medical Plans starting at $10 per pay period
Generous 401(k) Match
Employee Assistance Program
Company Paid Life
Employee Recognition Programs
Paid Time Off
Paid Sick Leave
Night Shift Differential - $2 per hour
Qualifications
Must be at least 21 years of age or older.
Flexibility to work graveyard, swing, or day shifts including weekends and holidays.
Customer service experience preferred.
Successful Background check.
All hires must apply for, receive and maintain a license from the Bureau of Gambling Control.
Strong mental math skills. Proficient in addition, subtraction and multiplication.
Physical Requirements:
May be required to sit and/or stand at a gaming table for long periods of time, with flexibility of sitting or standing.
May be required to carry items weighing 2 - 10 LBS over short distances.
Simple grasping of casino chips when collecting, distributing, and counting chips.
Employees may be required to reach or extend arm 6 -12 inches to collect or distribute casino chips to dealer using chip tray. May be required to push or pull chip tray/rack weighing 1-3 lbs.
Occasional rotation of hand/wrist.
PT Special Projects Service Specialist
Service associate job in Fresno, CA
Part-time Description
Position: Part-time, non-exempt position.
Benefits Include: Paid holidays, sick leave, vacation leave, and 20-28 hour workweek.
The Special Projects Service Specialist is under the supervision of the Special Projects Coordinator. The Specialist is responsible for assisting persons with disabilities to receive appropriate services, which will prepare them for competitive employment and enable them to live more independently.
ESSENTIAL DUTIES
Conduct intake and assessments of consumers seeking Work Readiness Independent Living services or Veterans Directed Care services.
Provide direct services as outlined in the WRIL Program guide and the VDC Program guide.
Travel to consumers' homes, possible employment sites, and other sites in the community as needed to provide effective training, case management and program participation.
Research employment opportunities in the area to know what skills are most needed by WRIL consumers.
Develop comprehensive, person-centered care plans and independent living plans for each consumer.
Provide direct services, including job coaching, support, and maintenance of required paperwork.
Become familiar with resources available to persons with disabilities that may assist them in employment options and independent living.
Conduct community training, outreach, and in-services as needed.
Complete and submit all required documents and forms to the appropriate RICV supervisors.
Perform all other duties as assigned.
Pursuant to Title 17 Section 56722 staff duties shall not be assigned to more than one full-time position and staff duties shall not be performed by volunteers. Staff not paid by the regional center will still demonstrate the minimum qualifications identified in section 56724.
Requirements
DESIRED QUALIFICATIONS:
Two years of college experience, professional experience may be substituted for up to two years of the educational requirements.
Previous Knowledge or motivation to learn of The Independent Living Movement and Philosophy.
Personal experience with a disability preferred.
Previous knowledge of working with people with disabilities is a plus.
Strong communication, collaboration, organizational, time-management, and people skills.
Ability to work in an ever changing, fast-paced, creative environment.
Experience and a high comfort level with speaking in front of groups both in person and in a virtual setting.
Ability to learn quickly and willingness to learn new skills.
Skilled in use of Microsoft Office suite of products
Word, Outlook, Power Point, and Excel
Skilled in use of Google Suite of products
Gmail, Google Calendar, Google Drive, Docs, Slides,
Sheets, and Forms
Familiarity with Zoom
Zoom Meetings, Zoom Webinar, Creating and managing registrations,
Moderating & Facilitating/Presenting
Ability to problem solve in real time.
Ability to set aside personal opinions in order to advocate based on the consensus of the community.
Ability to cope with a moderate to high level of stress.
Must demonstrate the ability to exercise initiative, ingenuity, and sound judgment in workload coordination and in technical matters.
Self-motivated with good verbal, written, and organizational skills.
Ability to maintain a large number of electronic service records.
Ability to effectively present information to consumers and their family, staff, local, and state agencies, and public groups about RICV Services, Programs and issues relating to barriers and other challenges affecting people with disabilities.
Ability to travel throughout the RICV's catchment area of Fresno, Madera, Merced counties as assigned.
NOTIFICATION:
Resources for Independence Central Valley is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
Resources for Independence Central Valley is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for people with disabilities.
Salary Description 18.00
Winner's Circle - Customer Service
Service associate job in Fresno, CA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $16 - $17.5 per hour
Salary Range:
16
-
17.5
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyCustomer Service Associate/ Keyholder
Service associate job in Fresno, CA
At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying "you count" Responsibilities What CubeSmart Self Storage offers: * Weekly Pay - Putting money in your pocket more often * Excellent Schedule - Most shifts end at 6:00 p.m. and Sundays off*
* Competitive Hourly Pay & Bonus
* Paid Time Off - Vacation, Sick, & Holidays
* Generous Health Benefits
* 401k Retirement Plan with Company Match
* Tuition Reimbursement
* Self-Storage Discounts
In your role at CubeSmart Self Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance.
The Assistant Property Manager is responsible for….
Customer Service:
* Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5-Star service.
* Interacting face to face with customers, providing excellent service, and building rapport.
* Meeting monthly sales goals and metrics.
* Walking the property to perform lock checks and showing units to customers.
* Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
Property Maintenance:
* Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.)
* Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities.
* Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors)
You'll love working here because…
YOU WILL MAKE A DIFFERENCE - YOU WILL BELONG TO A TEAM - YOU WILL GROW WITH US
Qualifications
You'd be great in this role if you have…
* A positive and outgoing personality with a passion for helping people.
* Experience in delivering high quality customer service to a diverse customer market.
* Basic computer skills.
We also want you to know that...
* You must have the ability to work Saturdays.
* Valid driver's license and insurance with access to reliable transportation used during the workday.
* While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
The hourly rate for this role is $17.91-$19.41, depending on experience
* Some locations may require Sunday hours
We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Auto-ApplyEngagement Specialist I
Service associate job in Fresno, CA
Engagement Specialist I (ESI) is responsible to work closely with parents/caregivers and community partners providing, case management and parent education to families. Responsible for planning and promoting family centered educational events, workshops, and trainings that build an awareness of the protective factors and parent leadership.
Essential Functions:
Responsible to greet visitors in a professional, courteous, and helpful manner.
Responsible to work collaboratively with the onsite Engagement Specialist II (ES II) to support the needs of the family's served.
Develops a working knowledge and maintain a reference guide of community resources.
Conduct outreach activities and administer Neighborhood Resource Center survey to engage the community.
Assess and evaluate needs of the families and provide guidance and case management either in person or virtually.
Responsible to recruit participants, coordinate, plan, provide resource materials and hosts Family Cafés and other EPU trainings/workshops.
Ensures that all Family Café surveys and other outcome assessments are completed.
Responsible to collect, summarize and report all data and information including the Family Café surveys and other outcome assessments as required by program.
Responsible for entering data into identified data bases; Apricot 360 and ETO.
Continue skill development related to job responsibilities by attending approved trainings and participation in the development and achievement of the program, department and personal goals.
Maintain, manage, and process client records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations.
Follow all EPU health and safety policies and procedures, using universal precautions when diaper changing.
Attend staff meetings, trainings and in-services.
Standard working hour are Monday through Friday between 8:30 AM to 6:00 PM. Staff are required to work Saturdays and evenings as needed.
Required to hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance.
Must perform other duties as they are assigned by the Engagement Specialist II, NRC Manager, Director of Parent Services and/or President/Chief Executive Officer.
Requirements
Knowledge, Skill and Experience:
Education: Bachelor's degree in Social Services, Child Development or other related field. May consider work experience of 5+ year or more in lieu of education.
Skills: Must have strong communication skills both written and verbal, able to make independent decisions within guidelines, accept responsibility, dependable, reliable, time management, committed, highly motivated, professional code of ethics and professional demeanor, must be adaptable, use good judgement, logic skills, are self-confident, capable.
Experience:
2+ years' experience facilitating parent education programs or groups.
Knowledge of and experience in Strengthening Families Protective Factors Framework. This is an evident based approach to work on how to work with families.
Experience providing hand's on activities and engaging participants when conducting workshops, trainings, and events.
Must be able to conduct classes, workshops, meetings and training virtually through Zoom or other designated virtual resource.
Experience working with various local community resources and human services.
Ability to adapt and work with individuals and families with range of personalities, diverse backgrounds, economic and cultural differences.
Must be computer literate with Microsoft Office Products.
Must hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance.
Bi-lingual skills in Spanish required.
Physical Demands:
Typical Working Condition: Position works majority of the time at The Fresno Neighborhood Resource Center facility. EPU does not have control over the location and condition of all the environments staff may be exposed.
Equipment Used: Must be able to operate a vehicle in order to attend meetings and visit families at their homes. Must be able to work on a computers, work with a printers, utilize telephone, work with a copier and fax machines and other office related equipment.
Essential Physical Tasks: Must be able to sit for long periods of time, working with a keyboard, computer screen.
This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification; however, it is intended to accurately reflect the principle job elements. Related duties, knowledge, or abilities to those expressly stated may also be required for successful performance of the position.
The position is a part-time, 20 hours per week opportunity
Salary Description $20.00 - $22.00 per hour DOE
Customer Service Advisor
Service associate job in Parksdale, CA
Job Title:
Customer Service Advisor
Compensation:
$17.87 - $18.11
Worker Type:
Employee
Time Type:
Full time
Job Description:
Enjoy fantastic working hours - Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to 7:00 p.m., Sunday from 8:00 a.m. to 5:00 p.m. We offer the flexibility of both full-time and part-time schedules as well.
Embark on a rewarding career journey with us today as a Customer Service Advisor!
FULL-SERVICE REWARDS:
Biweekly Bonus Incentives
Spot bonuses through our internal rewards program
Opportunities for career advancement
Sundays are closed at most locations
No late nights or early mornings
Full and part-time scheduling is available
Paid time off (PTO) after 180 days
401K plan with company match
DailyPay
Employee discounts
Employee referral and fleet acquisition bonuses
Medical, dental, and vision insurance benefits are available 30 days after the first day of work
PerkSpot platform: Access to exclusive employee discounts on a variety of products, including travel, electronics, concerts, and more
Professional uniforms paid for and laundered
GEAR UP FOR YOUR ROLE: At Jiffy Lube, our mission is to Create Guests for Life. As a Customer Service Advisor (CSA), you are responsible for creating a warm, friendly environment while building trust. Your main duties include professionally servicing our guests' vehicles and educating them about our products and services through face-to-face service reviews. Through our valued training program, you'll gain certification and expertise in all the services we offer, preparing you for success in your role. If you're looking for more than just a job, seize the opportunity today and start your career! WHAT DOES SUCCESS LOOK LIKE?
Greet every guest with a warm welcome and a sincere smile
Present oil options and additional services to customers using a mobile tablet, following the manufacturer's recommendations
Engage enthusiastically with customers face-to-face to provide updates throughout the service, answer questions, and resolve issues
Deliver exceptional guest service by communicating clearly and providing feedback about guest vehicles
Communicate with the team and assist with the oil change process as needed
Check and communicate oil levels, part numbers, and repair services with the team
Through training, mastering the menu, products, services, and vehicle specifications
Deliver daily sales targets through educating our guests on products and services, building trust, and Creating Guest's for Life
WHAT IS YOUR ROLE WITHIN THE J-TEAM?
Promote teamwork to ensure timely and accurate guest care during all operating hours
Keep the service center clean and organized
Record all work performed on the repair order
Report safety issues immediately to management
Strictly follow company policies on vehicle care and operation
Perform various manual tasks for extended periods, including light and heavy lifting such as handling tires and wheels, standing, bending, and squatting
WHAT DO YOU NEED?
Previous automotive sales experience is preferred but not required
At least 3 months of customer-facing experience is a plus, such as retail, food service, hospitality, etc.
Must be at least 18 years old and legally authorized to work in the U.S., without company sponsorship, now or in the future
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
Strong communication skills for interacting with guests and team members
A solid work ethic with a positive attitude; self-motivated, reliable, and a team player
Shows responsibility, attention to detail, and the ability to follow procedures, identify problems, and make good decisions
Physically capable of standing for long periods on hard surfaces, lifting to 50 pounds, and performing manual tasks like bending and squatting
Willing to work in different temperatures, noisy environments, and around exhaust fumes
Ready to work flexible hours, including weekends and some holidays, depending on the location
Dedicated to following all safety protocols and company policies
Perform other duties as assigned
Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Auto-ApplyFinancial Services Officer I- Newbury Park-Full Time
Service associate job in Parksdale, CA
The Financial Services Officer I is responsible for working with new and existing members to identify their financial needs and assist them in selecting, from the Credit Union's offering of both depository and loan products, the financial products and services that best meet the identified needs.
Highlights
$44,990.40 + Incentives (Unlimited Cap On Incentives)
Day One Employee Benefits
Auto Discounts
Mortgage Discounts
Tuition Reimbursement
401K Company Match
Responsibilities
Develops member relationships by providing high-quality sales and service to each individual member and works with new and existing members to identify their financial needs and assists them in the selection of the appropriate financial products and services.
Supports the achievement of the retail branch office sales goals through the personal selling of all offered financial products including; savings and other depository products; consumer loans (share secured loans, VISA cards, new & used auto loans); consumer loan insurance products (debt protection, credit life & disability, mechanical breakdown insurance, and GAP insurance) and Real Estate Mortgage Loans.
Assists members in the selection of, completion and submission of a real estate mortgage loans (purchase and refinances).
Uses credit scoring, sound lending practices, regulatory requirements and sound judgment to make lending decisions for the benefit of the membership; explains reasons for denials and explores options for members when loans are denied such as Credit Counseling rationale methods to improve FICO score.
Provides advice and assistance to members on budget counseling, consolidations, pay methods and other areas relating to member's financial needs.
Participates in marketing campaigns and member awareness seminars. Works with outside sources to generate additional business.
Ensures compliance with all applicable laws, regulations, and Credit Union policies and procedures as the relate to assigned products, including, but not limited to, Truth In Savings and Fair Credit Lending Practices and may assist with branch audits.
Executes the day-to-day elements of the Credit Union's Member Experience per established standards. This includes but is not limited to meeting new members at the Concierge station, offering them coffee or water, building rapport, assessing their financial needs though the Credit Union's Needs Assessment process. Fulfilling the members' initial need and setting an appointment for a follow up meeting to discuss their other financial needs.
Escorting the member all the way to the door and thanking them for their business and reaffirm their decision to do business with LFCU.
Directly responds to member's inquiries either in person, via telephone, mail or an internal referral.
Works with Branch Management in a team atmosphere for the promotion and growth of loan totals, provide information and feedback on branch goals to staff and generate referrals through coaching and encouragement of branch staff.
Processes member transactions efficiently, accurately, and in a timely manner including the opening of new accounts, consumer loan applications, loan fundings and completing all required related documentation. Responsible for quality and accuracy of all work performed.
Assists Sales Manager to develop and promote LFCU services to their existing Select Employee Groups (SEGs) for sign up events, benefit fairs and others.
Participates in all assigned staff development programs in support of the Credit Union's commitment to continuous improvement in sales and service, quality, and teamwork and may be required to participate in the training and development of other staff members.
May perform routine office and clerical duties such as: requisitioning supplies; maintaining accurate, current files; and other duties as may be assigned.
May maintain a cash drawer in accordance with assigned cash limits and policy and procedures. Balances own daily work and may assist with the daily branch balancing procedures and approval of transactions for tellers when the transaction is over the teller limit. Accurately completes all related documents (e.g., bank deposit forms, cash shipment forms, monthly cash counts, branch audit certifications, etc.).
Accurately completes all related documents (e.g., bank deposit forms, cash shipment forms, monthly cash counts, branch audit certifications, etc.).
Must be an actively registered Mortgage Loan Originator with the NMLS and display their unique identifying number on their LFCU business card and in their LFCU e-mail stationary and on other lending documents as required.
Must be willing to travel to other local branches on an as needed basis and therefore must have a valid driver's license and own reliable mode of transportation.
Must be willing to be assigned to another local branch as needed and that eligibility for a transfer after assignment is subject to Senior Management approval.
Must consistently report to work on time, as scheduled.
Qualifications Education
Bachelor's Degree (4 years) with business related emphasis a plus.
Experience
Minimum of 1 year experience, 3 years preferred of financial service officer and/or loan officer experience in a financial institution.
Knowledge, Skills & Ability
The FSO must:
Have a thorough working knowledge of depository & loan products, services, insurance of accounts, account vesting, consumer & mortgage lending principles & practices.
Knowledge of credit union documents, reports, policies and procedures a plus.
Obtain the following licenses, skills and authorities within 6 months of entering the position: Notary License, successful completion of New Accounts training and Membership Officer Authority, successful completion of Consumer Loan & RE Loan Officer training program and obtain RE Loan Officer designation.
Have a working knowledge of the Microsoft suite of Office products.
Experience using the Symitar Data system is considered a plus.
Be willing to travel to other local branches on an as needed basis and therefore must have a valid driver's license and own mode of transportation.
Be willing to be assigned to other local branches as needed.
Disclaimer
Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.
Base Pay USD $21.63/Hr.
Auto-ApplyVehicle Service Specialist
Service associate job in Fresno, CA
Text henleyjobs to 23000 to start your application today!
Message and data rates may apply.
Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part-time job with flexible hours, or a full-time career with excellent advancement opportunities,
Henley Companies
, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.
We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.
THE TOOLS WE'LL PROVIDE TO YOU
Paid on-the-job training
No late evenings - Most locations close by 7pm
Competitive pay set at $18.25 per hour
Now offering Earned Wage Access through DailyPay!
Promoting from within - 95% of upper-level management started out in an entry-level position
Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
Tuition Reimbursement
Employee Discount - 50% off most services for up to 2 vehicles
Medical, Dental, Vision, and 401(k) Savings plan
*Terms and conditions may apply and benefits may differ depending on location
Responsibilities
Provide exceptional customer service and address any concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for any potential issues or areas that require attention.
Conduct basic maintenance tasks such as tire rotations and fluid level checks.
Basic computer knowledge/aptitude
Keep track of inventory and ensure all supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines to ensure a safe working environment.
Requirements
Attention to detail and ability to follow instructions.
Excellent problem-solving skills
Strong customer service and communication skills
Ability to work in a fast-paced environment and handle multiple tasks.
Able to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Must have reliable transportation.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job
Inspecting and replacing car lights and wipers.
Check fluid levels and add fluids to vehicle when necessary.
Inspect/replace engine air filter and cabin air filter.
Add oil to engine in the proper amount based on specifications of vehicle make/model.
Able to remove/rotate/lift/reinstall tires for tire rotation service.
Lubricate necessary components of the chassis/driveline.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
Able to move from bay to bay to perform services on multiple vehicles.
Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
Able to move/transport items up to approximately 50 pounds.
Able to work with tools to perform duties in tight sometimes hard to reach areas.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
Environment
In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
In this position you will be required to function in narrow aisles or passageways such as catwalks.
The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
We participate in the E-Verify program.
#IH0019#
El Super #33 Fresno - Meat Service Specialist
Service associate job in Fresno, CA
El Super #33 Starting Rate $16.50 per hour The Meat Service Specialist plays an important role in the efficient operations of the Meat/Fish/Bulk Cheese Counter(s), by providing friendly, fast and effective customer service. Your goal as a Service Specialist is to create a friendly, welcoming, and helpful store atmosphere, establishing loyal repeat customers. The Service Specialist will oversee, supervise, and manage Meat/Fish/Bulk Cheese clerks.
The working environment is typical for a fast-paced grocery store, and essential functions of this job include physical requirements such as lifting, standing, walking and kneeling as well as visual and auditory requirements. For more information, including whether reasonable accommodations may be necessary and/or available, please reference the complete Job Description for the position located in the store.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Insurance Specialist, CSR Fresno CA
Service associate job in Fresno, CA
Job Details Entry Fresno County - Fresno, CA Undisclosed N/A Full Time High School Undisclosed Floater Full-Time UndisclosedDescription
Fiesta Auto Insurance & Tax Services has proudly served The Central Valley for over 20 years with Insurance and Tax preparations! We also offer DMV services! We are in search of a qualified professional to join our fast-growing team! At Fiesta Auto Insurance, no previous experience is required. We provide training for all new hires and provided all the necessary tools to help you acquire your license within your first 90 days.
Summary of Position:
The customer service sales representative is responsible for establishing customer relationships and following up with customers. Other responsibilities may include developing leads, scheduling appointments, fulfilling customer needs, and finding affordable rates!
You will be required to have your license within the 90 day probation period mark
Fiesta Auto Insurance & Tax Services will provide training for Insurance, DMV & Taxes.
Responsibilities:
Create an outstanding customer experience in the office or via telephone.
Communicate effectively to identify the best product or service to match the needs of the customer
Meet and exceed monthly sales goals
Compensation:
Competitive Hourly Pay
Commission paid on Tax preparations
Vacation Pay
Sick Pay
Bonus Pay on Sales Goals
Health, Vision & Dental Coverage offered
Pay period: Weekly
$400 sign on bonus on your 90 day mark!
*You will receive $400 bonus at your 90 day mark, if licensed.
Requirements
Preferred fluent in English and Spanish
High school diploma or equivalent
Basic computer skills
Previous retail sales and customer service experience is a plus, but not required.
Excellent communication and effective problem solving skills
Strong organizational and time management skills
Professional, energetic, and positive attitude
Availability of flexible scheduling to include days, evenings, and weekends
Must be willing to work weekends and holidays.
Reliable Transportation
Must be willing to get Personal Lines Insurance License (We will pay you to study and help you obtain your license number)
Office Hours:
Monday - Friday 9:00 AM - 6 PM
Saturdays 9AM- 5 PM
Sundays - CLOSED
Open availability to work a 40+ hr work week.
YJCP Participant (Grant Funded)
Service associate job in Fresno, CA
REQUIRED: YOUTH AGES 16-30 YEARS OLD AND COMPLETION OF SUCCESSFUL YJCP WORKSITE EMPLOYMENT The City of Fresno is excited to offer youth between the ages of 16-30 years old the opportunity to gain valuable work experience in a public sector environment through temporary part-time paid employment in the grant funded One Fresno Youth Jobs Corps Program, as a workforce development program that invests in the next generation of city workers and city leaders. Limited wraparound services are available to remove barriers to employment.
The Participant assignments range from working outdoors in the field to working in an indoor setting including carrying out duties that serve our community for 20 hours per week with flexible availability which may include nights and weekends. This exciting opportunity is for up to 6 months.
The Requirements
To be considered for the One Fresno Youth Jobs Program applicants must complete prerequisites:
Step 1) Complete YJCP Interest Form at *********************************
Step 2) Complete one week of 29 soft skill videos with the option of virtual or in-person sessions.
Step 3) Successful employment with a YJCP Worksite (up to 6 months)
Step 4) Apply for the One Fresno Youth Jobs Program Participant
Applicants must be between the ages of 16-30 years old at the time of employment to participate in the grant funded One Fresno Youth Jobs Corps Program.
Candidates considered for hire must provide proof of a valid government issued photo ID, satisfactorily complete a Department of Justice fingerprinting. Possession of a valid California Driver's License at the time of employment may be required, depending on assignment.
Pursuant to City of Fresno Charter, temporary employment shall not exceed 2,080 hours within 2 fiscal years. These are temporary employment opportunities that do not provide health benefits, or retirement and are not in any way a guarantee of permanent employment. Assignment may end at any time.
Selection Process
After prerequisites have been completed (see Requirements section), applicants for the YJCP Participant program must submit an official City of Fresno application on-line. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal.
For more information on how to complete an online application, please view "Instruction Guide" on the City's website on the Career Opportunities page here: ****************************************************** or call **************.
Completed applications will be reviewed, and candidates will be contacted regarding potential career pathway opportunities in the One Fresno Youth Jobs Corps Program.
Equal Opportunity Employer
The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Department at **************.
Front Office/Customer Service Representative
Service associate job in Fresno, CA
Job DescriptionWe are currently seeking an enthusiastic and motivated individual to immediately fill the position of Front Office/Customer Service. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion.
Benefits
Listed pay of $k includes base pay.
Paid training and ongoing professional development (certifications, courses,...etc.).
Paid holidays and paid time off.
Health and retirement benefits. Not available at all locations.
Open door policy with your manager.
Responsibilities
Answer and direct incoming phone calls and be responsible for booking appointments.
Manage designers appointment calendars in CRM.
Greet visitors and assist with office support needs.
Deliver administrative support for office staff, sales team, and production/installation department.
Complete general office duties with strong verbal and written communication skills.
Requirements
No degree is needed. We are looking for candidates with office experience.
Proficient in Microsoft Office.
Excellent phone etiquette.
Strong personal organizational skills.
Strong work ethic.
Strong verbal and written communication skills.
Customer oriented, friendly and enthusiastic.
Closets by Design - Overview
Closets by Design is a nationally recognized leader in home organizing systems.
We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.
Closets by Design - Our Values
Serve Others
Be a Problem Solver
Trust the Process
We respond to all candidates within 24 hours and complete hiring in 7 days.
Customer Service Representative
Service associate job in Visalia, CA
As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great.
Customer Service Representative
Visalia, Ca
Overview and Scope:
The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives.
Specific Job Responsibilities and Accountabilities:
Sales and Growth
Identify upsell and add-on product opportunities by asking probing questions to identify product need.
Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation.
Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data.
Coordinate, expedite and track critical orders through delivery with regular communication to the customer.
Communication of product promotions to customers through outbound calls.
Record complete and accurate information on job leads through inbound calls.
Sales region main point of contact for general customer service requests.
Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members.
Other
Support ISR and ISA in providing written job quotes as needed
Support ISR and ISA in logging information in the Salesforce as needed
Answer inbound calls in a timely and professional manner; meeting customers expectations.
Regional point of contact for distributors and sales representatives
Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense
Support ISR with Salesforce input and other administrative activities related to closing of sales as needed
Generate and processing of profoma invoices
Other projects and assignments as designated by Supervisor
Keep department manager informed of successes, key information and roadblocks.
Competencies and Skills Required:
Demonstrate exceptional interpersonal communication and relationship building techniques.
Have the ability to work in a diverse and dynamic team environment.
Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external.
Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution.
Solid aptitude for learning new tools, processes and techniques.
Exceptional verbal and written communication skills.
Strong organization skills.
Minimum Qualifications
Demonstration of the competencies and skills listed above.
Two or more years of experience in a customer service, sales or call center environment with increasing responsibility.
NDS product and business knowledge or experience in a similar industry.
Working knowledge of Syspro or similar ERP system.
Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint).
Ability to effectively work cross functionally.
Desired Qualifications
Bachelor Degree
Irrigation or plumbing product design or installation knowledge
NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team!
NDS, Inc.,
851 N Harvard,
Lindsay CA 93247
**********************
Customer Service Rep
Service associate job in Visalia, CA
Offering $16 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Rep
Service associate job in Visalia, CA
Offering $16 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Operational Branch Services Officer
Service associate job in Huron, CA
Full-time Description
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals:
Delivering a wide variety of financial services with a superior customer service guarantee.
Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products.
Weekly Working Hours: 38
Customer Service
· Deliver 5 Points of Service to internal and external customers. (Your Community Banker, Sundown Rule, It's your time, 24 hrs or bust, Statement of fact, everybody makes a difference)
· Adhere to QIS standards minimum 95%.
· Actively contributes to team success through clear, effective communication with co-workers.
· Make outbound service or sales calls via telephone and written correspondence as directed by CSM.
Resolve customer problems and answer customer inquiries, ensuring superior customer service standards are maintained.
Sales Support
· Meets goal of $110/FTE per month on average.
· Assist CSM with internal sales activity for new product and service referrals.
· Provide coverage for operations and platform activities, including completion of necessary paperwork associated with opening and closing of accounts.
· Cross sell appropriate products and services to clients and prospects.
Contributes to Key Initiatives.
Decision Making and Accountability
· Exercise sound judgment to protect Bank assets and control losses.
· Assist CSM with Audit readiness of branch.
· Coach/train staff.
· Meet attendance guidelines.
· Respond well to constructive feedback and work to correct any noted concerns.
· Support CSM with teller line coverage and schedules.
Under the direction of the CSM, provide support with daily operational tasks. Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault.
Security and Compliance Responsibilities
· Adhere to Control Consciousness policies and procedures.
· Follow branch security procedures in opening, closing, and branch operations.
· Complete regulatory tutorials to ensure understanding of compliance standards and expectations.
Answer regulatory questions correctly during Audit/Branch Review.
Transaction Accuracy
· Meet established standards for accuracy and compliance with policies and procedures.
Employee's cash differences and operating losses are within loss limits and BSA errors within allowable limits.
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Good customer relations and basic math skills required.
PROMOTIONAL GUIDELINES: BSO's are eligible for promotion based upon the following minimum criteria:
· Must be in current position for six months.
· Performance and minimum referral criteria must be met at least four times during the previous six-month period (refer to the “Minimum Monthly Referrals” matrix in Chapter 18 of the Operations Manual for current referral criteria.
· Must not have been on counseling for same six-month period.
· Performance appraisal does not contain a “below expectation” and/or “needs improvement” in any rated category.
· CSM may require additional training/classes based upon specific branch need.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
MENTAL DEMANDS:
· Accurately count and dispense funds to customer.
· Recognize opportunities to cross-sell products.
· Respond positively to challenging customers.
· Maintain established service standards.
EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, Microsoft based computers, fax, photocopier, ATM, tube system for drive-up window, Branch Capture equipment.
DECISION MAKING:
· Accept and process check of a bank customer written to a non-customer when the non-customer produces proper documentation.
Identify best approach to obtain additional data from customer when there appears to be questions about the legitimacy of their requested transaction.
Requirements
EOE
Westamerica Bank's Privacy Policy may be found at: *********************************
Salary Description $16.50 - $19.21
Financial Service Rep I (Teller)
Service associate job in Cutler, CA
Under the direction of the Financial Center Team Leader and/or Assistant Financial Center Team Leader, the Financial Service Representative provides a winning service experience and assumes responsibility for the efficient, effective and accurate processing and performing of transactions for members and non-members including deposits, withdrawals, sale of negotiable instruments, etc. Actively promotes and advises on credit union products and services.
In order to safeguard the trust that members place in our institution, the Financial Service Representative is expected to perform his/her job duties accurately, efficiently and with the highest degree of integrity.
Reasonable accommodations may be made to enable individuals with disabilities.
Essential Functions Include but are not limited to:
* Responsible for being knowledgeable of and ensuring that service standards, as defined and established by the Credit Union, are actively pursued and routinely achieved in the day to day performance of job duties.
* Actively supports the Purpose, Values and Strategic Plan of Excite Credit Union.
* Takes responsibility for individual career development and training and seeks opportunities to learn new skills to further enhance job knowledge. Completes assigned self-study courses in a timely manner.
* Actively participates in team meetings.
* Stays abreast of company policies and procedures, promotional campaigns and regulatory compliance related to job functions.
* Within established levels of authority, inspects and verifies negotiable instruments for deposits, places appropriate account holds, obtains necessary authorizations and performs a variety of other FSR functions as directed and in accordance with established policies and procedures.
* Responsible for proper operation of a cash drawer and for accurately balancing the cash drawer, checks, all negotiable items and vouchers at the end of his/her work shift.
* Takes personal responsibility for every service outcome.
* Answers basic questions from members and effectively communicates the credit union's products, services and membership requirements.
* Handles all negotiable items, such as cashier's checks, money orders, gift cards and temporary checks, in an accurate and efficient manner.
* Redeems US Savings Bonds.
* Performs financial center opening and closing duties as assigned.
* Meets or exceeds all sales, service and productivity goals to assist the financial center in meeting its goals.
* Makes effective referrals to other specialists when appropriate.
* Uses effective communication skills to learn about each member and builds relationships.
* Actively seeks to uncover "unexpressed" member needs during each interaction.
* Ensures sales goals do not interfere with doing what is best for the member, the team and the credit union.
* Ensures follow-up commitments are met.
Key Competencies:
* Member Focus: Makes our members (community, ECU and/or Team) and their needs a primary focus while developing and sustaining productive relationships. Demonstrates the ability and willingness to find out what the member wants and/or needs and acts accordingly while taking the cost, return on investment and core values into consideration when making decisions.
* Accountability: Demonstrated follow through and ownership for own and delegated projects, work and other duties.
* Building Trusting Partnerships: Support and build working and collaborative relationships between departments, team leaders and internal/external members to meet ECU goals. Recognizes the contributions from other department and invites representatives to discuss ideas and plans to achieve work goals. Able to receive and provide feedback to and from others while helping others feel valued, appreciated, and included in discussions.
* Communication: Strong verbal and written communication. Makes favorable impressions by interacting professional with staff, partners and internal/external members that build effective relationships.
* Compassionate: Allow people to learn from mistakes and show genuine interest in the success of others while promoting their abilities and encouraging new innovative ideas.
* Flexibility and Adaptability: Maintains effectiveness when experiencing change within work structure, processes, requirements and/or culture. Quickly modifies behavior to deal effectively with changes in the work environment and readily tries new approaches appropriate for the new situations. Is flexible and not persistent with ineffective past practices and behavior.
* Innovation/Entrepreneurship: Identifies implicit assumptions in the way problems or situation are defined and presented; sees alternative ways to view or define problems without being constrained by past practices.
* Passionate / Values Based: Keep the organization's vision and values at the forefront of decision-making and action. Communicates the importance of the vision and values while helping others understand their importance. Moves others into action by translating the vision and values into day to day activities and behaviors.
* Sales and Persuasiveness: Uses appropriate interpersonal styles and communication methods to gain acceptance of product, services and/or ideas from prospects and existing clients, partners and members. Demonstrates flexibility in dealing with the personal/stylistic differences of our existing and potential clients, partners and members.
* Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Targets leaning needs, seeks to learn and maximize knowledge; takes risks in learning and applies knowledge into practical use to improve and support Excite business objectives.
Requirements
Required Experience and Education
* High school diploma or equivalent
* Minimum 1 year customer-facing experience in a retail environment
* Experience working in positions with sales/referral goals (team & individual)
* Previous cash handling experience
* Demonstrated ability to be fiscally responsible
Desirable Experience and Education
* Previous financial industry experience
* Bi-lingual skills (English/Spanish)
Physical Demands
While performing the duties of this job the employee may be required to use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to walk and reach with hands and arms and stand for long periods of time. The employee is required to occasionally sit, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
Work Environment
Performs job duties inside the typical office setting with minimum time in an out of office environment. Team Member will be exposed to moderate stress levels associated with the performance of the job duties described above. There may be extended periods of computer and telephone use while performing job duties. Employee will be intermittently seated, standing and/or walking during the course of a normal business day. While every precaution is taken to avoid exposing employees to dangers in the workplace, working in a financial institution may expose employees to certain hazards in the event of criminal activity including robbery and/or attempted robbery.
* The above statements reflect the general details necessary to describe the principle functions of the position described and shall not be construed as a detailed description of all work requirements that may be inherent in the position. Management retains the discretion to add to or change the duties of the position at any time.*
Salary Description
$21-$24/hour DOE
Financial Services Representative State Farm Agent Team Member
Service associate job in Dinuba, CA
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Self-motivated
Proactive in problem solving
Dedicated to customer service
Bilingual - Spanish preferred
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
Operational Branch Services Officer
Service associate job in Hanford, CA
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals:
Delivering a wide variety of financial services with a superior customer service guarantee.
Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products.
Weekly Working Hours: 40
Essential Functions:
Customer Service
Deliver 5 Points of Service to external customers. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
Adhere to QIS standards minimum 95%.
Actively contributes to team success through clear, effective communication with Co-workers.
Make outbound service or sales calls via telephone and written correspondence as directed by CSM.
Sales Support
Meets goal of $110/FTE per month on average.
Assist CSM with internal sales activity for new product and service referrals.
Provide coverage for operations and platform activities, including completion of necessary paperwork associated with opening and closing of accounts.
Cross sell appropriate products and services to clients and prospects.
Contributes to Key Initiatives.
Decision Making and Accountability
Exercise sound judgment to protect Bank assets and control losses.
Assist CSM with Audit readiness of branch.
Resolve customer problems and answer customer inquiries, ensuring superior customer service standards are maintained.
Coach / train staff.
Meet attendance guidelines.
Respond well to constructive feedback and work to correct any noted concerns.
Support CSM with teller line coverage and schedules.
Under the direction of the CSM, provide support with daily operational tasks. Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault.
Security
Adhere to Control Consciousness policies and procedures.
Follow branch security procedures in opening, closing, and branch operations.
Transaction Accuracy
Meet established standards for accuracy and compliance with policies and procedures.
Employee's cash differences and operating losses are within loss limits and BSA errors within allowable limits
Compliance Responsibilities
Complete regulatory tutorials to ensure understanding of compliance standards & expectations.
Answer regulatory questions correctly during Audit/Branch Review.
Promotional Guidelines:
BSO's are eligible for promotion based upon the following minimum criteria:
Must be in current position for six months.
Performance and minimum referral criteria must be met at least four times during the previous six-month period (refer to the “Minimum Monthly Referrals” matrix in Chapter 18 of the Operations Manual for current referral criteria.
Must not have been on counseling for same six-month period.
Performance appraisal does not contain a “below expectation” and/or “needs improvement” in any rated category.
CSM may require additional training/classes based upon specific branch need.
Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
Equipment Used To Perform Functions:
10-key machine, Microsoft based computers, Fax & photocopier, ATM, tube system for drive-up window, Branch Capture equipment.
Decision Making: (Give examples of decisions and recommendations made by incumbent)
Accept and process check of a bank customer written to a non-customer when the non-customer produces proper documentation.
Identify best approach to obtain additional data from customer when there appears to be questions about the legitimacy of their requested transaction.
Supervisory Responsibility: (List number of subordinates)
Directly Supervised: -0-
Supervised by Subordinates: -0-
Financial Impact:
Inaccurate transactions will impact branch's cash balances, decrease teller incentive payouts and may result in customers feeling discontent toward the bank.
Requirements
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Good customer relations and basic math skills required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
MENTAL DEMANDS:
Accurately count and dispense funds to customer.
Recognize opportunities to cross-sell products.
Respond positively to challenging customers.
Maintain established service standards.
EOE
Westamerica Bank's Privacy Policy may be found at: *********************************
Salary Description $16.50 - $19.21