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Service associate jobs in Davenport, IA - 303 jobs

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  • Service Advisor-Supervisor

    Altorfer Inc.

    Service associate job in Davenport, IA

    Req No. 2025-5494 Category Management Type Regular Full-Time Union or Non-Union Non-Union Division Heavy Company Altorfer Inc Working Hours/Days Working Hours: 7:30am-5:00pm Monday - Friday, Saturday rotations and other hours as needed. Overview: Work with an experienced team to provide exceptional service to customers. Team manages shop personnel to ensure communication flows effectively between customers, shop management and shop technicians. Basic Duties Basic Duties: Communication with customers when scheduling repairs in the shop. Communication via email, phone, and business systems. Perform job openings, job review, work order notes, service report review, warranty, invoicing, and job closing. Assist customers and technicians on repairs and define the scope of work to ensure expectations are met. Responsible for managing the yard facilitator(s) and daily yard operations. Demonstrate strong customer communication & developmental skills as well as the ability to assist, manage and motivate a large, diverse workforce. Assist the service department with answering phone calls, payroll review and entry, and service office organization & appearance. Perform other duties as assigned. Qualifications Qualifications: 2 years' experience in service supervisory setting. Military and veterans encouraged to apply. Previous engine, power train, hydraulic, service repair and maintenance knowledge is a plus. Excellent communication skills (verbal and written) and customer service skills are needed. Ability to write professional business communication by email or letter is required. Experience in DBS,SIS Vision Link, Service & Equipment Link networks experience a plus. Knowledge of safety requirements and protocols, following company General Safe Work Practices as well as enforcing those practices. Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required. Must be able to work in a fast-paced environment. Must have a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate). Physical Requirements/Working Conditions Working Conditions: This position mainly works in an office environment but there may be times you'll go out in the service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May occasionally go out on the shop floor supporting service operations, when doing this appropriate safety equipment is required to be worn (IE- safety glasses or side shields and steel toe shoes/boots). Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
    $33k-57k yearly est. 2d ago
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  • RPS Client Service Specialist

    Old National Bank 4.4company rating

    Service associate job in Davenport, IA

    Category/Function Trust/Wealth Management Type Regular Full-Time Requisition ID 2025-18578 Workplace Type On Site Old National Bank has been serving clients and communities since 1834. With over $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities We are seeking a RPS Service Specialist that will be responsible for providing support to RPS team members and clients as a member of the Retirement Plan Services Product & Operations team. This role will have client-facing responsibilities in addition to being a key member of the product team to create scalability within the operational aspects of managing our advisory clients. This role is an integral part of the department's success in delivering a best in case experience to our clients. Salary Range The salary range for this position is $18.25/hr. - $29.75/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location. Key Accountabilities: Assist the RPS team with day-to-day servicing of our advisory clients Assist in preparation of fee benchmarking & investment reports Assist in the preparation of client materials Liaison between Sales, Relationship Managers, and the client during new client onboarding Assist with preparing education materials to use for group and participant meetings RPS Account Maintenance: Ensure client information is set up on systems (Salesforce, RPAG) and reviewed periodically for accuracy and updates Track and provide reports to RPS team members to ensure components of our Fiduciary Lifecycle Program are delivered in the expected timeframe. Coordinate with recordkeepers if there are changes to the account or agreements (for example, investment lineup changes, fee changes, etc) Product Management Coordinate components on identified project initiatives, including documentation of decisions, timelines, implementation, and training. Partner with team members and other business areas to deliver on company objectives to grow the retirement plan services business. Perform other job-related duties and special projects as the need arises. Provide administrative support to RPS key personnel. Key Competencies for Position: Detail Oriented Self-starter with ability to prioritize work Accountability Strong administrative/organizational skills Relationship building and collaboration - interpersonal skills Qualifications and Education Requirements Years of Experience: 3+ years retirement industry experience Adept at utilizing Microsoft Office products, including Excel, Word, and PowerPoint. Proficient communication skills used for both internal and external clients Strong analysis and decision-making skills Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email (This email will respond to accommodation requests only.)
    $18.3 hourly 2d ago
  • Customer Support Representative

    Collabera 4.5company rating

    Service associate job in Milan, IL

    Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility Distributes additional product/service/policy information to customers, dealers Develops common solutions to problems with team members to maintain required service levels. Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-50k yearly est. 1d ago
  • Automotive Customer Service Advisor - 3709

    Tupeloms

    Service associate job in Davenport, IA

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $28k-35k yearly est. 1d ago
  • Customer Support Representative

    Culligan 65Ia

    Service associate job in Davenport, IA

    Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance We offer competitive compensation & benefits including: Medical Dental Vision life 401(k) Paid time off Company Overview As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems. Job Summary Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water. The goal of this position is to supply a superior level of service that exceeds the customers expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base. Answer customer inquiries on the telephone. Schedule service and delivery orders. Coordinate schedules with the service/operations team. Bill service, delivery, and new installation orders. Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans. Refer unresolved customer grievances to designated departments for further investigation. Follow all rules and regulations pertaining to safety and Culligan policies. Complete any other responsibilities as assigned. Must be able to lift 50 lbs Qualifications High school diploma or GED. Minimum two years of customer service experience preferred. Strong time management and project management skills. Proficient in Microsoft Office (word, excel, outlook). Excellent communication skills, both written and verbal. Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position. Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization
    $34k-43k yearly est. 22d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service associate job in Davenport, IA

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $28k-33k yearly est. 3d ago
  • Customer Service / Winner's Circle

    Daveandbusters

    Service associate job in Davenport, IA

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 7.25 - 11.75 We are an equal opportunity employer and participate in E-Verify in states where required.
    $29k-39k yearly est. Auto-Apply 60d+ ago
  • Financial Services Associate I

    Cbi Bank & Trust

    Service associate job in Moline, IL

    Will process customer transactions in a timely, accurate manner, adhering to established Bank regulations, policies and procedures. Will assist customers on the phone and in person. . Accountabilities: Candidate must be self-motivated with the ability to offer our banking products and services to prospects Candidate will possess the ability to develop strong customer relationships. Must be organized, detail-oriented and accurate; possess good oral communications skills and grammar; be professional in appearance, pleasant, courteous, and a good listener. Be able to initiate the HPG sales process when asked about accounts Requirements Skills/education/experience required: Must have the ability to work a flexible work schedule. Must have a satisfactory record of work performance and adherence to all Bank Policies and Procedures. This position will float to all banking centers as needed. Post high school education/one year in banking or related field preferred. Employee Benefits: In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, and on the job training opportunities. Full-time and part-time associates are offered a comprehensive benefit package including medical, dental, vision and more! We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws. Salary Description $16.50 - $17.50
    $30k-48k yearly est. 17d ago
  • Financial Services Associate I

    CBI Bank & Trust

    Service associate job in Moline, IL

    Job DescriptionDescription: Will process customer transactions in a timely, accurate manner, adhering to established Bank regulations, policies and procedures. Will assist customers on the phone and in person. . Accountabilities: Candidate must be self-motivated with the ability to offer our banking products and services to prospects Candidate will possess the ability to develop strong customer relationships. Must be organized, detail-oriented and accurate; possess good oral communications skills and grammar; be professional in appearance, pleasant, courteous, and a good listener. Be able to initiate the HPG sales process when asked about accounts Requirements: Skills/education/experience required: Must have the ability to work a flexible work schedule. Must have a satisfactory record of work performance and adherence to all Bank Policies and Procedures. This position will float to all banking centers as needed. Post high school education/one year in banking or related field preferred. Employee Benefits: In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, and on the job training opportunities. Full-time and part-time associates are offered a comprehensive benefit package including medical, dental, vision and more! We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
    $30k-48k yearly est. 15d ago
  • Customer Service Associate

    Hertz 4.3company rating

    Service associate job in Moline, IL

    The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. Wage: $16.00/hr. Qualifications: 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills Apply today and shift your career into drive for tomorrow! Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more
    $16 hourly Auto-Apply 1d ago
  • Contact Center Agent

    IH Mississippi Valley Credit Union 4.0company rating

    Service associate job in Moline, IL

    Job Description Join our team as a member-focused Contact Center Agent at IHMVCU! We're committed to creating a collaborative and supportive workplace where everyone has the opportunity to succeed. We value strong interpersonal skills, if you enjoy building connections and delivering excellent service, your skills will be a great match. This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility. Summary of the Position: The Contact Center Agent is a first point of contact for our members, handling inbound calls and supporting a variety of inquiries and transactions. This role requires strong communication skills, a member-first mindset, and a solid understanding of Credit Union operations. Contact Center Agents actively promote products and services that meet members' needs while delivering exceptional service and building lasting relationships. The successful candidate should have the following skills/qualifications: High School diploma or equivalent. Strong ability to assess member needs with understanding, patience and compassion. Proficient in relevant computer applications. Ability to handle multiple tasks efficiently, such as taking calls while updating records. Educate members on financial tools; accurately and efficiently apply policies and procedures. Reliable and Motivated to help others. What are some of the responsibilities of a Contact Center Agent? Assist members with account inquiries, information on loans, online banking, and other financial needs. Resolve member issues efficiently, aiming for first-contact resolution. Build relationships and identify opportunities to match members with products and services that support their financial wellness. Accurately document member interactions and follow compliance procedures. Participate in meetings, training, and organizational initiatives. Stay current on policies, technology, and remote delivery options. Take initiative for personal development and skill-building. Hours of Call Center operations are 8am-6pm Monday-Friday, with rotating Saturdays 8am-12pm. Anticipated start date of the position is February 17, 2026. Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits *********************** Final compensation will be determined by various factors such as experience, specific skills and internal pay equity. Outstanding training; We are committed to learning new skills and growing personally & professionally Competitive compensation 401(k) with company match and profit sharing Paid time off with paid holidays Life Insurance Paid Community Volunteering Education reimbursement Fitness reimbursement Health insurance including dental and vision Flexible Spending Accounts & Health Savings Accounts Employee Assistance Program (EAP) Access to fitness center Move Up your career at IHMVCU with this great opportunity! Physical Requirements: Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound. Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Lifting Demands: Up to 10 lbs. Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
    $30k-35k yearly est. 6d ago
  • Construction Representative

    Shive Hattery Group, Inc. 3.1company rating

    Service associate job in Bettendorf, IA

    Job DescriptionDescription: Shive-Hattery has an immediate opening for an Entry to Mid-Level Construction Representative to join our Bettendorf, IA office. As one of our construction representatives you will perform hands-on, real-world work on various civil, and structural projects located throughout the area. You will conduct field inspections, interpret plans and specifications, and assisting the construction testing team in both the field and laboratory. Qualifications: Associates Degree from Technical School in Construction Technology or 2+ years of experience in lieu of degree Valid driver's license with acceptable driving record Ability to lift 25+ pounds Strong communication and interpersonal skills Ability to work independently and as part of a team Contract administration and/or construction observation experience on Iowa DOT projects would be advantageous but not required. Requirements: Attending pre-construction and project progress meetings where necessary Evaluating plans and specifications for construction projects to ensure conformance with regulation Conducting field inspections to document and measure daily quantities of installed materials Issuing of violation notices and stop-work orders where structures and materials do not comply with regulations Referring deviations and disagreements to engineers for clarification Maintaining records of documentation and keep a detailed daily work log Assisting engineers and contractors with inquiries Preparing project specific reports, DOT forms, and/or daily observation reports Communicating with project managers, clients, and contractors regarding project specifications and testing results Attending close-out meetings of construction projects Coordinating with testing technicians to ensure all required field tests are performed Assisting testing team by conducting field and laboratory tests on materials to measure compliance with regulations A large portion of the day is spent on project sites. The physical demands include climbing ladders and construction jobsites. Applicant may encounter exposure to electrical equipment, cold, heat, heights, skin irritants, lung irritants, loud noises and difficult or unusual site surfaces. Risk from these exposures is minimized by strict adherence to Company and OSHA safety standards, policies, practices, and procedures. Why Shive-Hattery? Our learning and teaching culture is founded on collaboration. You will learn from and teach other employees while working across disciplines. You will grow your skills and continue your professional growth at Shive-Hattery. Shive-Hattery offers an outstanding and competitive total compensation package including competitive pay and over 35 different benefits. Benefit Highlights Medical, Dental, Vision - 4 tiers of coverage Voluntary Life Insurance - Employee, Spouse, and Child Voluntary Insurance Plans - Accident, Critical Illness, & Hospital Indemnity FSA - Medical & Dependent Care 8 Paid Holidays + PTO Paid Parental Leave 401K/Roth 401K with Company Match Overtime Bonus Profit Sharing Bonus First Time License Bonus Tuition Reimbursement & Licensure/Certification Financial Support Professional Development Opportunities Calm Meditation & Stress Relief Subscription …And Many More! U.S. Citizen, U.S. Person, or Immigration Status Requirements: At this time, we are unable to provide visa sponsorship now or in the future. Candidates must have current and ongoing authorization to work in the United States without employer sponsorship. Shive-Hattery offers a flexible work environment and supports balancing personal and professional responsibilities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $31k-41k yearly est. 5d ago
  • E&R On-Site Service Representative ( Quad Cities, Davenport IA)

    E&R Parent Holding LLC

    Service associate job in Davenport, IA

    Job Description Onsite Services Representative located in Quad Cities (Davenport, IA) is responsible for supporting E&R's strategic vision to our customer by providing superior service. Coordinating and assisting with managing inventory through vending and other VMI solutions on-site at our customer. Frequent travel is required. The Onsite Services Rep will visit multiple customer sites, which may involve drives of up to three hours each way. Under direction but working independently within the team, specific duties would include: Program Support Receive / deploy product in designated locations throughout a large manufacturing plant (multiple Buildings). Track shelf-life items with the use of software and physical review. Ensure proper product is deployed and process followed. Ensure customer inventory locations are kept properly labeled and quantities on hand are accurate. Ensure accuracy of all activities related to vending solutions / program requirements. Housekeeping of vending areas and E&R locations. Resolve customer concerns promptly and accurately. Identify continuous improvement opportunities for products, process improvement, and cycle time. Maintain all safety, housekeeping, FOD, ESD, and inspection requirements of the customer and E&R. PREFERRED EDUCATION & EXPERIENCE: High School Diploma or equivalent Similar work experience Strong organizational skills Inventory Management Systems experience preferred. Must possess and maintain a valid driver's license. SKILLS AND ABILITIES: Computer knowledge- Excel, Word, Outlook. Ability to work in high volume, fast paced environment. Ability to resolve problems using people skills. Ability to effectively collaborate with internal / external customers. Must abide by all customer rules and regulations. This is a government contractor facility. Drive company van to make deliveries / pickups as needed. Ability to walk and move carts throughout a large campus. WORK ENVIRONMENT: Work conditions are typical of a manufacturing environment. Ability to lift 25-75 lbs. Ability to move 55 gal drums with material handling equipment. Additional background, drug screening. The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
    $27k-38k yearly est. 18d ago
  • Technical Service Representative

    Van Packer

    Service associate job in Buda, IL

    Job DescriptionSalary: $20-$23 based on expierance We are seeking a Technical Service Representativeto support our sales and engineering teams in preparing accurate quotes and technical documentation for stainless steel chimney exhaust and kitchen grease duct exhaust systems. This role requires strong problem-solving skills, attention to detail, and the ability to interpret architectural and mechanical drawings. The ideal candidate will have experience with AutoCAD and SolidWorks and a solid understanding of mechanical drafting and sheet metal fabrication. Key Responsibilities: Review project specifications, blueprints, and mechanical plans to determine material and design requirements for chimney exhaust and grease duct systems. Provide accurate and timely quotationsbased on customer requirements, material costs, and labor estimates. Utilize AutoCAD and SolidWorksto create detailed technical drawings and system layouts. Collaborate with the sales team to ensure designs align with customer expectations and code compliance. Assist customers, engineers, and contractors with product selection and technical inquiries. Maintain a strong understanding of relevant codes and standards, including NFPA 96, UL 1978, and UL 2221for grease ducts. Prepare and update documentation, including installation instructions, submittals, and engineering specifications. Work closely with the manufacturing team to ensure feasibility and accuracy of quoted designs. Identify cost-saving opportunities in designs without compromising quality or compliance. Qualifications & Requirements: Associates or Bachelors degree in Mechanical Engineering, Drafting, or a related field(or equivalent experience). Experience with AutoCAD and SolidWorksfor technical drawing and design. Prior experience in estimating, quoting, or mechanical drafting(preferably in stainless steel fabrication or HVAC systems). Knowledge of chimney exhaust, grease duct systems, or ventilation productsis a plus. Strong attention to detail and the ability to analyze complex mechanical drawings. Excellent communication and problem-solving skills. Ability to manage multiple projects and meet deadlines. Familiarity with manufacturing processes, material properties, and sheet metal fabrication. Preferred Qualifications: Experience working in the commercial or industrial HVAC industry. Understanding of UL and NFPA regulationsrelated to grease ducts and chimney exhaust systems. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Experience working with ERP or quoting software. Benefits: Competitive salary based on experience Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Professional development and training opportunities Pay Scale: $20-$23 based on experience.
    $20-23 hourly 31d ago
  • Service Officer

    Deere Employees Credit Union 3.6company rating

    Service associate job in Moline, IL

    SERVICE OFFICER SUMMARY: The Service Officer is responsible for creating the experiences members of Deere Employees Credit Union receive when they ask for help or direction. The Service Officer must be extremely empathetic to member concerns while supremely confident in their ability to guide the member to solutions that accomplish both the member and credit union goals. The Service Officer is charged with transitioning members from traditional methods of banking to 21 st Century banking while creating “Experiences that are Legendary.” Service requests must be conducted in a way, as defined by the member, that are fast, easy, and fun and will be broad in scope as most requests should be able to be completed within the Member Experience Center. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Promotes the DECU Service Commitment and exemplifies internal service standards; we care, we serve, we teach, and we learn. Proactively educates and empowers members to utilize beneficial products and services. Supports all areas of the Member Experience Team by providing expert level service to members after products or services have been added to accounts. Acts as the voice of the member by recognizing when processes or products are not Fast, Easy, and Fun, is empowered to do what is right for the member in that moment and notifies the appropriate teams to ensure these processes are changed. Communicates with members via a variety of methods to include face to face,phone, email, text and live chat while adhering to the Member Experience Excellence standards. Processes a variety of financial transactions for members including the opening and closing of specialty accounts, issuing checks, transferring funds, processing VISA cash advances, initiating wire transfers, instant issuance of debit cards, and maintaining member accounts. Responds to member inquiries regarding the operation of accounts and access to services. Resolves account discrepancies, balances and reconciles accounts, adds or reduces service features on various accounts, and assists members to make the most effective usage of service offerings. Works through complex debit and credit card issues to successful resolution as determined by the member. Assists members in accessing all digital services and asks probing questions to ensure the member is utilizing the features that best meet their needs Provides support to our frontline sales team in assisting members with complex debit, credit, account and digital issues, that are outside of their scope of knowledge to ensure the member has the most optimal experience and their issue is resolved Reviews and works various daily, weekly, and monthly reports Educates members about beneficial products and services to support moving all members to our most valuable member segments. Operates personal computer to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information. ADDITIONAL RESPONSIBILITIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. QUALIFICATIONS: Knowledge Of: Credit Union's products and services Credit Union policies and procedures pertaining to member experience and service Ability To: Operate a PC using the following software applications Windows, Outlook, Word, and Excel. Operate the Credit Union's financial software to access member accounts to perform transactions, account inquiries, and all other member service functions. Learn the differences in products and services offered by other financial institutions to those offered by DECU. Provide exceptional member service in keeping with the DECU Service Commitment and MX Manifesto. Communicate effectively with members and process requests timely and accurately. Work through complex member issues with patience, empathy, and confidence. Use positive language and demonstrate appropriate tone based on interaction. Relate to members on a human level REQUIRED EDUCATION AND EXPERIENCE: High School diploma or GED and two years of related customer service experience. Bilingual preferred License or Certification: Bondable Acceptable Credit History Compensation & Benefits: Salary Range: $37,600-$56,400 Health, Dental & Vision Benefits Bonus opportunity 401(k) with match and profit sharing Paid Time Off
    $37.6k-56.4k yearly 60d+ ago
  • Customer Service Coordinator

    Marshalls of Il

    Service associate job in Sterling, IL

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 2901 E Lincoln Way Location: USA Marshalls Store 1566 Sterling ILThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $16-16.5 hourly 6d ago
  • Client Service Representative - P&C Insurance (Farm/Crop)

    Superior Insurance Partners LLC

    Service associate job in Toulon, IL

    Job Description Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company's mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting/finance, recruiting, HR, AMS/IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior's shared platform. Superior is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP is currently investing out of its third fund and has managed and created over $3 billion of capital and company enterprise value. TDP has significant experience investing in service businesses and has completed over 1000 investment partnerships in its history. Join Our Growing Team as a Client Service Representative - P&C Insurance (Farm/Crop)! Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can assist clients with a variety of needs, ranging from relatively simple inquiries to moderately complex issues? If so, then we want you to be a part of our team in our Toulon, IL office. As a Client Service Representative - P&C Insurance (Farm/Crop) with Superior Insurance Partners, you will play a crucial role in providing top-notch service to our valued clients. Here is what you can expect: Responsibilities: Handle quoting, endorsements, certificates, and identify gaps in coverage and consult with producer as needed. Support the renewal process for all assigned and prospective clients. Help grow the assigned book of business through account rounding and referrals. Efficiently manage a high volume of incoming calls. Identify and assess client needs to ensure satisfaction. Maintain meticulous records of customer interactions and process accounts accordingly. Skills for Success: Strong technical knowledge of coverage in all commercial lines insurance coverage. Results-oriented mindset, driven to achieve objectives. Exceptional communication skills to convey information effectively. Resilient and adaptable mindset, capable of managing shifting priorities. Eagerness to collaborate with colleagues across all teams.
    $29k-40k yearly est. 28d ago
  • Service Writer 4pm to Midnight Shift

    Iowa 80 Truckstop Inc.

    Service associate job in Walcott, IA

    Starting wage: $16.00 an hour! With a opportunity to earn commission when able to work solo. ***After 90 days, Iowa 80 offers advancement opportunities for all employees who show initiative, are reliable and committed to customer service! On-site training!! Full time plus benefits! Shift available: 4:00pm to Midnight weekends and holidays a must! Iowa 80's Diesel Service Center, one of the largest in the nation, is now seeking Service Writers/Parts Counter Advisors to work our parts counter. Our Service Advisors are responsible for writing up work orders, working with trucking companies on approvals for work, answering phone calls and creating a repeat experience for our customers. This individual must be flexible on availability. Service Writers/ Parts Counter Advisors always maintain a professional attitude with sincerity and enthusiasm reflecting the store's commitment to our customers and Iowa 80's mission: A place where people want to stop. Responsibilities Provide fast, efficient, and friendly customer service with 100% satisfaction. Developing strong customer relationships through successful management of customer needs Write work orders and enter information into the computer system. Work in and contribute towards a culture of safety. Requirements Must have a valid driver's license. Must be able to pass a physical. Must have experience working in sales or a customer service environment. Willingness for flexibility to cover shifts when needed. Benefits Paid every Friday! Potential to earn an additional weekly commission! Career Development Training Excellent Health Insurance - Dental Insurance - Life Insurance Generous discounts on meals, merchandise, AND FUEL! Gain financial security with a 401K retirement plan that offers a company match Flex Spending and Dependent Care Accounts Paid Vacation Profit Sharing Tuition Reimbursement/Educational Assistance up to $1500 a year! Employee Recognition Program Iowa 80 Truckstop is committed to providing a safe work environment. We require a pre-employment drug test and background check as well as random drug testing for employees. This is an on-site position and not remote. Iowa 80 is unable to sponsor a Visa. Salary Description $16.00 an hour
    $16 hourly 8d ago
  • Customer Support Representative

    Collabera 4.5company rating

    Service associate job in Milan, IL

    Collabera is an industry leading IT recruitment & staffing services agency. Top 10 in the U.S. Ranked 'Best Staffing Firms to Work For' 6 years in a row. Job Description Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility Distributes additional product/service/policy information to customers, dealers Develops common solutions to problems with team members to maintain required service levels. Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-50k yearly est. 60d+ ago
  • Customer Support Representative

    Culligan 65Ia

    Service associate job in Davenport, IA

    Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance We offer competitive compensation & benefits including: Medical Dental Vision life 401(k) Paid time off Company Overview As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems. Job Summary Culligan Water is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water. The goal of this position is to supply a superior level of service that exceeds the customers' expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base. Answer customer inquiries on the telephone. Schedule service and delivery orders. Coordinate schedules with the service/operations team. Bill service, delivery, and new installation orders. Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans. Refer unresolved customer grievances to designated departments for further investigation. Follow all rules and regulations pertaining to safety and Culligan policies. Complete any other responsibilities as assigned. Must be able to lift 50 lbs Qualifications High school diploma or GED. Minimum two years of customer service experience preferred. Strong time management and project management skills. Proficient in Microsoft Office (word, excel, outlook). Excellent communication skills, both written and verbal. Competencies:To perform the job successfully, an individual should demonstrate the following competencies in this position.Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization Compensation: $17.00 - $18.50 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
    $17-18.5 hourly Auto-Apply 60d+ ago

Learn more about service associate jobs

How much does a service associate earn in Davenport, IA?

The average service associate in Davenport, IA earns between $21,000 and $53,000 annually. This compares to the national average service associate range of $23,000 to $63,000.

Average service associate salary in Davenport, IA

$33,000

What are the biggest employers of Service Associates in Davenport, IA?

The biggest employers of Service Associates in Davenport, IA are:
  1. Lowe's Companies
  2. CBI Bank & Trust
  3. Cbi Bank & Trust
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