Service associate jobs in District of Columbia

This position adds significant leverage to the day-to-day administrative operations of the Society, including enhancing processes and procedures to ensure proactive support of administrative operations pertaining to space planning and management, insurance administration, procurement, contract management, business continuity planning, and security. This position ensures effective coordination of support services and resources to meet organizational needs and manages routine and ad-hoc projects. Essential Duties and Responsibilities Administer ASH contracts, including organization and filing of all corporate contracts Coordinate ASH Request for Proposal (RFP) processes Support the Senior Manager in all matters relating to building facilities Support the Senior Manager in maintaining and monitoring operational budgets Serve as primary contact for all building facilities service tickets Assist with maintaining the ASH Business Continuity Plan electronic files and SharePoint site Maintain vendor relationships with business partners that provide office/business services Work with the Senior Manager to ensure effective management and maintenance of all office equipment and furniture, to include efficient tracking and inventory of purchases Ensure effective management of on- and off-site document and property storage Work collaboratively with leadership across ASH Qualifications, Knowledge and Skills Required Bachelor's degree with at least three (3) years of experience in project management, business planning, and integration of technology on both a strategic and tactical level; association experience preferred. Ability to execute multiple high-quality projects according to established guidelines and timeframes. Ability to maintain and monitor budgets. Contract management skills. Capacity to develop, foster and work effectively within a cohesive team environment. Excellent communication skills including public speaking, writing, active listening, and synthesizing information from diverse sources when working with colleagues, members, and volunteers Stellar interpersonal skills and ability to cultivate an atmosphere of collaboration, integrity, trust, and respect. Ability to solve problems with good humor and judgment and maintain effective working relationships. PHYSICAL REQUIREMENTS Requires ability to speak audibly and listen actively. Requires the ability to use computers, telephones and other office equipment. May require periodic out-of-town travel. The American Society for Hematology (ASH) is dedicated to cultivating a workplace that prioritizes fairness, respect, and equal opportunity for all employees. We maintain a strict non-discrimination policy and are committed to treating each other with dignity, regardless of race, color, sex, religion, age, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic that is protected by federal, state, or local laws. Our goal is to foster an inclusive environment where everyone can thrive, contribute, and achieve their full potential.

--------------- We are seeking a Customer Success Executive to join our dynamic sales and marketing team. The ideal candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and driving sales growth. The successful candidate will have a strong background in sales, sales channels, and sales analytics, and will be able to leverage these skills to drive customer success and retention. If you are a motivated individual with a passion for sales and customer satisfaction, we would love to hear from you. Responsibilities: Build and maintain strong, long-lasting customer relationships Develop a deep understanding of customer needs and requirements Collaborate with sales and marketing teams to identify growth opportunities Analyze sales data and customer feedback to drive sales strategies Provide exceptional customer support and ensure customer satisfaction Requirements Requirements: Proven work experience in sales, sales channels, or sales analytics (1-3 years) Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Bachelor's degree in Marketing, Business, or related field is preferred Review our requirements and set up an interview via our link: ************************************ 1-3 years of work experience in sales, sales channels, or sales analytics Strong communication and interpersonal skills Bachelor's degree in Marketing, Business, or related field is preferred

Responsibilities Join Peraton in advancing the safety, efficiency, and modernization of the National Airspace System (NAS) through the FAA's Brand New Air Traffic Control System (BNATCS) contract. As a trusted partner to the Federal Aviation Administration, Peraton helps deliver the systems and services that keep our nation's skies safe and connected. We're looking for innovative professionals who thrive in mission-critical environments and are passionate about shaping the future of air traffic management. This is your chance to make an impact on one of the world's most vital transportation infrastructures, working alongside leaders in aviation, engineering, data science, and systems integration. At Peraton, you won't just support the mission - you'll define it. We are seeking a highly experienced In-Service Management (ILS) Specialist with expertise in Voice and Telecommunications to play a critical role in the transformation of the nation's air traffic control system. This ambitious initiative is focused on enhancing safety, improving reliability and security, reducing outages, lowering total cost of ownership, and modernizing the aviation system with state-of-the-art technologies and facilities. In this role, you will oversee integrated logistics support for deployed FAA voice and telecom equipment. Key Responsibilities * Establish and manage tasks, milestones, and documentation for long-term sustainment. * Coordinate logistics activities among FAA, ILMT, vendors, and internal teams. * Lead root cause analysis for logistics issues affecting availability. * Develop lifecycle cost estimates and recommend improvements to supply chain processes. * Conduct readiness assessments and contribute to modernization sustainment strategies. * Oversee integrated logistics support for deployed FAA voice and telecom equipment. * Establish and manage tasks, milestones, and documentation for long-term sustainment. * Coordinate logistics activities among FAA, ILMT, vendors, and internal teams. * Lead root cause analysis for logistics issues affecting availability. * Develop lifecycle cost estimates and recommend improvements to supply chain processes. * Conduct readiness assessments and contribute to modernization sustainment strategies. Why This Role Matters Your engineering expertise keeps the FAA's voice networks stable and secure, enabling real-time communication that underpins every flight's safety and success. Qualifications Basic Qualifications: * U.S. Citizenship Required. * Must have the ability to obtain / maintain a Public Trust clearance. * 5+ years with BS (or equivalent). * Experience in integrated logistics support. * Familiarity with reliability, maintainability, and quality control standards. * Excellent organizational skills and the ability to collaborate across diverse teams. * Strong understanding of reliability, maintainability, and availability (RMA) metrics. * Experience using logistics management software and FAA supply chain tools. * Familiarity with earned value management and lifecycle cost analysis. Preferred Qualifications: * Exposure to FAA programs or NAS systems. * Demonstrated success coordinating multi-stakeholder logistics operations under strict timelines. #BNATC #BNATC #BNATC #BNATC #BNATC #BNATC Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

This role combines temporary assignments with a flexible schedule for individuals that are passionate about introducing their city to newcomers! It is an opportunity to provide one-on-one guidance through a mixture of both in-person support as well as virtual. Seeking Japanese speaking individuals for this position. JOIN OUR TEAM AND MAKE A DIFFERENCE! Are you a detail-oriented individual who is passionate about your community? Are you customer service minded and enjoy helping others? Are you skilled in researching, planning and organizing projects/events? Are you interested in a professional opportunity that allows you flexibility and autonomy? If you enthusiastically answered yes to all the above, then a Destination Service Consultant (DSC) opportunity with Dwellworks is a match for you! This is an assignment-based opportunity. You will be engaged as an independent contractor. Contract assignments can range depending on the specific program selected for the individuals relocating. Our Destination Services Consultants provide local support and expertise to employees and their families who are being relocated. The DSC provides an array of services for the individuals being relocated such as: Performing area orientations Helping to secure housing Identifying schools for enrollment Opening bank accounts Securing a Social Security Number Obtaining a driver's license Qualifications Expert knowledge of city and surrounding areas, including local schools Possession of a valid driver's license, as the consultants are expected to drive clients in the area in their personal vehicle Proficient in basic computer applications A flexible schedule that would accommodate an ad hoc working style Skills Excellent verbal and written communication Ability to research efficiently Effective at problem-solving Skilled in time-management Please note that this opportunity does not pair well with full-time employment due to the ever-changing program needs. WANT TO LEARN MORE *******************************

Baltimore, MD, United States Philadelphia, PA, United States Washington, DC, United States Short Description Hologic is seeking a Clinical Services Specialist (Level 2) to provide applications for the entirety of BSH Imaging portfolio and leverage customer relationships to drive adoption and implementation of existing and new technologies. This role will also stay current with any required certifications by respective accrediting body (i.e. ARRT) and support various corporate initiatives as required. A successful CSS will stay informed of competitive intel and provide updates to Sales and Marketing. Description Duties & Responsibilities: Provide product knowledge to customers in conjunction internal teams to exceed territory, Regional and Area sales goals Provide post-sales application support of Hologic imaging/interventional products (new hire year 1) Provides pre & post application support of Hologic imaging/interventional products after year 1 Provide competitive information/new product information to appropriate internal teams Provide competitive market information to corporate marketing Maintain full understanding and knowledge of all Hologic breast health products and all other adjunct technologies as developed or introduced into the market including configurations, new features, software enhancements, market use and pricing Customize clinical and technical presentations for the audience, utilizing appropriate resources in a professional manner Training Customer on new product or product updates including system and functionality Provide continued customer service through post-applications support Always maintain a high standard of medical ethics and is self-motivated to increase knowledge of the field, disease state and new procedures as they evolve Support various corporate initiatives as required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required: Effective communication skills, including ability to interact with medical staff, sales, marketing and global franchise leaders Adept at connecting to a wide range of individuals and networking with the intent of growing business Must be able to operate in a fast-paced, dynamic environment Ability to be highly adaptable to complexity and change with accuracy and attention to detail Excellent verbal and written skills Ability to build stable working relationships both internally and externally with customers Maintain required ARRT qualifications as applicable Ability to lift and/or move up to 50lbs Education: Bachelor's degree preferred Graduate of an accredited Radiologic Sciences Program Licenses/Certifications (RT)(R)(M) for Mammography Current compliance with Continuing Education Unit (CEU) requirements for specialties as appropriate. Experience: Qualified candidates require 2-3 years clinical experience in breast imaging and /or DXA as a registered technologist. Experience of biopsy suite preferred. Additional Details: 100% travel required - Domestic travel to customer locations by automobile and/or airplane (may include occasional evening/weekend travel and extended periods of time). A valid driving license and driving record satisfactory to the company, as well as a serviceable vehicle available for work use is mandatory. The annualized base salary range for this role is $77,600 to $121,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. International travel may also be required. \#LI-KM3 Agency and Third-Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic, Inc. is proud to be an Equal Opportunity Employer & VEVRAA Federal Contractor

About the Job Department: Emergency Room Status: Full-time, 40-hours per week Schedule: Day/Evening/Night Shifts with rotating weekends (You must be available for all shift types; rotating schedule) This position performs clerical functions within the Emergency Department or MedStar. Pre-registers patients in the Emergency Department/MedSTAR preparing the necessary paperwork to initiate emergency care physician order entry of emergency diagnostic test; dispatching of outgoing and incoming telephone calls bed management of all patients admitting through the Emergency Department and performs related clerical functions. Primary Duties and Responsibilities * Pre-registers patients in the ED/MedSTAR generating a medical record in order to initiate emergency/trauma care. Hospital/department records/data bases for earlier medical record numbers/charts and requests or pulls patient information or medical records and/or assembles various admission packets for medical staff. * Receives processes and expedites requests for Hospital bed assignments and communicates bed assignment request to the Admitting Department. Manages bed assignments via the bed tracking system and communicates bed assignments to the clinical staff. * Works with all in-patient units to ensure patient room is ready/available and coordinates readiness of bed with DES to expedite patient throughput in the ED. * Enters patient information into department and/or Hospital's system(s) including but not limited to: demographic insurance and triage information and updates it with physician orders laboratory tests/results examinations diagnosis/medical findings and unit charges supplies/treatment utilized etc. (All orders are reviewed for transcription accuracy by licensed nursing personnel). * May call insurance company/HMO and/or primary care physician and obtains required authorizations and/or referrals and medical information for the ED physician etc. Photocopies insurance card(s) and ID for record. May phone insurance companies for levels of benefit coverage. * Manages multi-line telephone system (10 lines) Receives screens and responds to telephone calls. Assists the caller providing appropriate information based on own expertise and per department/Hospital policy. May forward/direct call to another more appropriate individual or department for assistance. Takes and forwards messages as appropriate. * Receives and initiates telephone calls including STATS monitors call log of all out-going and returning pages for 4 ED physicians relaying information as appropriate. Responds to or relays patient requests. Initiates and completes clerical functions regarding the admission discharge and transfer of patients. Manages all ED medical records ensuring all documents are complete in preparation for facility and professional billing. Scanning all documents into AZYXXI and preparing MR for admitted and discharge patients. * Prepares records for professional/facility billing: sorting and compiling information/ documentation and scanning into billing system(s). May enter/verify charges and/or close cash register--counting currency checks credit card payments at the end of the shift. May credit patient medications/supplies when discontinued and/or patient is discharged/expires. Initiates and completes clerical functions regarding the admission discharge and transfer of patients. * Files laboratory x-ray reports progress reports etc. in the appropriate patient medical chart . Promptly notifies charge nurse of abnormal test results received by telephone. Thins patient medical chart prepares new chart and delivers discharged patient's chart to Medical Records Department as needed. * Enters and maintains various patient/department information including but not limited to: number of patients registered accurate account of the department's census physician case load etc. May compile and/or print standing or ad-hoc reports/ statistics. * Assists in maintaining department supplies/equipment by monitoring inventory levels ordering supplies as instructed and completing appropriate logs. * Contacts other hospital departments and/or staff to schedule patient's diagnostic/ * therapeutic appointments and/or requests assistance with ancillary tasks. * Maintains a clean organized and efficient work station. Gives report to on-coming Clerk or nursing staff at completion of assigned shift. * Assists with the orientation/training of new employees to the department as directed. Minimal Qualifications Education * High School Diploma or GED required * May require up to l year of technical or other specialized training such as training in typing/keyboarding/word-processing and office administrative procedures including customer service etc. Experience * Six to twelve months experience required as Office Assistant I or equivalent demonstrating organizational skills and a working familiarity with office computers (PC's and/or mainframes) performing word-processing/typing and data entry required Knowledge Skills and Abilities * Requires the ability to read and write; and knowledge of grammar and arithmetic including fractions and decimals. * May require the use of standard office/medical equipment (i.e. typewriter personal computer data terminal on-line printer calculator telephone facsimile copier sterilizing equipment blood pressure cuff or tables); the preparation comparison or checking of reports records and related data; and basic use of formulas charts tables drawings and knowledge of their application. This position has a hiring range of USD $21.57 - USD $32.81 /Hr. Department: Emergency Room Status: Full-time, 40-hours per week Schedule: Day/Evening/Night Shifts with rotating weekends (You must be available for all shift types; rotating schedule) General Summary of Position This position performs clerical functions within the Emergency Department or MedStar. Pre-registers patients in the Emergency Department/MedSTAR preparing the necessary paperwork to initiate emergency care physician order entry of emergency diagnostic test; dispatching of outgoing and incoming telephone calls bed management of all patients admitting through the Emergency Department and performs related clerical functions. Primary Duties and Responsibilities * Pre-registers patients in the ED/MedSTAR generating a medical record in order to initiate emergency/trauma care. Hospital/department records/data bases for earlier medical record numbers/charts and requests or pulls patient information or medical records and/or assembles various admission packets for medical staff. * Receives processes and expedites requests for Hospital bed assignments and communicates bed assignment request to the Admitting Department. Manages bed assignments via the bed tracking system and communicates bed assignments to the clinical staff. * Works with all in-patient units to ensure patient room is ready/available and coordinates readiness of bed with DES to expedite patient throughput in the ED. * Enters patient information into department and/or Hospital's system(s) including but not limited to: demographic insurance and triage information and updates it with physician orders laboratory tests/results examinations diagnosis/medical findings and unit charges supplies/treatment utilized etc. (All orders are reviewed for transcription accuracy by licensed nursing personnel). * May call insurance company/HMO and/or primary care physician and obtains required authorizations and/or referrals and medical information for the ED physician etc. Photocopies insurance card(s) and ID for record. May phone insurance companies for levels of benefit coverage. * Manages multi-line telephone system (10 lines) Receives screens and responds to telephone calls. Assists the caller providing appropriate information based on own expertise and per department/Hospital policy. May forward/direct call to another more appropriate individual or department for assistance. Takes and forwards messages as appropriate. * Receives and initiates telephone calls including STATS monitors call log of all out-going and returning pages for 4 ED physicians relaying information as appropriate. Responds to or relays patient requests. Initiates and completes clerical functions regarding the admission discharge and transfer of patients. Manages all ED medical records ensuring all documents are complete in preparation for facility and professional billing. Scanning all documents into AZYXXI and preparing MR for admitted and discharge patients. * Prepares records for professional/facility billing: sorting and compiling information/ documentation and scanning into billing system(s). May enter/verify charges and/or close cash register--counting currency checks credit card payments at the end of the shift. May credit patient medications/supplies when discontinued and/or patient is discharged/expires. Initiates and completes clerical functions regarding the admission discharge and transfer of patients. * Files laboratory x-ray reports progress reports etc. in the appropriate patient medical chart . Promptly notifies charge nurse of abnormal test results received by telephone. Thins patient medical chart prepares new chart and delivers discharged patient's chart to Medical Records Department as needed. * Enters and maintains various patient/department information including but not limited to: number of patients registered accurate account of the department's census physician case load etc. May compile and/or print standing or ad-hoc reports/ statistics. * Assists in maintaining department supplies/equipment by monitoring inventory levels ordering supplies as instructed and completing appropriate logs. * Contacts other hospital departments and/or staff to schedule patient's diagnostic/ * therapeutic appointments and/or requests assistance with ancillary tasks. * Maintains a clean organized and efficient work station. Gives report to on-coming Clerk or nursing staff at completion of assigned shift. * Assists with the orientation/training of new employees to the department as directed. Minimal Qualifications Education * High School Diploma or GED required * May require up to l year of technical or other specialized training such as training in typing/keyboarding/word-processing and office administrative procedures including customer service etc. Experience * Six to twelve months experience required as Office Assistant I or equivalent demonstrating organizational skills and a working familiarity with office computers (PC's and/or mainframes) performing word-processing/typing and data entry required Knowledge Skills and Abilities * Requires the ability to read and write; and knowledge of grammar and arithmetic including fractions and decimals. * May require the use of standard office/medical equipment (i.e. typewriter personal computer data terminal on-line printer calculator telephone facsimile copier sterilizing equipment blood pressure cuff or tables); the preparation comparison or checking of reports records and related data; and basic use of formulas charts tables drawings and knowledge of their application.

Interested in working in an innovative, collaborative environment with motivated, social people? At Arc Aspicio, you can join a leading consulting and professional services firm that specializes in solving large, complex problems to help clients achieve mission results. With capabilities in management consulting, program management, strategic planning, data analysis, human capital, and technology management and implementation, we work in multi-disciplinary teams to deliver integrated solutions to our clients. Consultants join our practice to deliver mission-critical projects and quickly learn to contribute to and grow our company through company service projects. We invest in hiring, mentoring, and training smart, self-driven, and confident professionals interested in all aspects of the company and our government clients. We are looking for people who are willing to share ideas and work as part of a collaborative, innovative team. The Consulting Associate, Federal Clients applies experience solving consulting problems for Federal clients in a fast-paced and dynamic environment on a high-performing team. Ideal candidates have at least 2 years of experience in consulting. They are critical thinkers, excellent communicators/presenters, and have experience on complex projects. They are interested in homeland security and justice clients. Grants and/or program management experience a plus. Arc Aspicio is currently operating in a hybrid work environment where work will be performed at client sites, the Arc Aspicio DC office, and remotely - depending on client, contract, and company needs. All candidates must live in the Washington, DC area at time of employment. Responsibilities Consulting associates apply strong analytical and technical skills to help implement business solutions. They work closely with clients and internal teams to improve operations, solve problems, deliver strategic insights, and deliver solutions. Their responsibilities include: * Work on client projects - taking full ownership of tasks and workstreams that contribute to the overall project goals and delivering high quality solutions * Document business processes, identify improvements, present solutions to clients, and implement solutions to achieve mission results * Analyze business problems using interviews, knowledge, context, and quantitative data to identify improvements in processes, organizational structures, and technology for high priority client initiatives * Work closely with clients and teams to build on the team and company knowledge to speed up the process for identifying innovative, yet practical solutions * Create high quality work products and deliverables including documents, presentations, and data dashboards that allow clients to make decisions * Take on new responsibilities and learn the mission/business while maintaining an excellent attention to detail, finding ways to exceed client expectations * Contribute to company service areas beyond just the project to build new skills and help the company grow by developing our capabilities and selling new business * Contribute to our company culture, which promotes collaboration, learning, and helping others to grow and develop Required Qualifications * 2+ years of consulting experience or comparable analytical experience in a directly-relevant business role * Bachelor's Degree (minimum) required * Experience in large, complex Federal government or other nationwide programs with a preferred focus on grants and program management * Strong analytical and problem-solving abilities including critical thinking, information seeking, and collaboration * Ability to support and/or multiple workstreams in a fast-paced environment * Willingness to embrace ambiguity on large, complex projects and create innovative solutions in collaboration with the team and client * Excellent written and verbal communication * Proficiency in Excel, PowerPoint, and data visualization tools * Ability to learn new tools using AI or for project collaboration (e.g., SharePoint) * Familiarity with industry trends related to supporting Federal government clients * U.S. citizenship required (no dual citizenship) Preferred Qualifications * Strong interest in homeland security and emergency management * Very strong interest in developing as a consultant to increase leadership ability and project management knowledge and learn business concepts * Experience in grants management, program management, and/or performance management * Training in project management, data analysis, and consulting Applying to the Company: Our Recruiting Team carefully reviews each application before determining which candidates proceed to the next phase. Our competitive recruiting process favors candidates who include a brief cover letter that highlights your interest in the company and role, relevant experience, and potential. Total Rewards: Salary is just one element of our Total Rewards which includes compensation, benefits, bonuses, professional development, and other career opportunities. The projected salary range for this position is $64,000 - $72,000. This range takes into account the wide variety of factors that are considered in making compensation decisions, including but not limited to: skill sets and expertise, experience, education, training, certifications, contract and client requirements (if applicable), and other business and organizational needs. At Arc Aspicio, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. About Arc Aspicio: We create and deliver integrated, innovative, and trusted solutions to enhance our nation's future Arc Aspicio creates and delivers integrated and innovative solutions to enhance our nation's future. As a consulting and solutions company, Arc Aspicio solves problems by applying our integrated capabilities in strategy, human-centered design, human capital, data analytics, and technology. Our teams use Arc Aspicio's Strategy Innovation Lab methods, tools, and templates to accelerate results for our clients. We seek team members that: * Demonstrate strong critical thinking and analysis skills, are excellent communicators, love to collaborate, and want to develop as professionals and leaders * Want to learn the business of consulting and contribute to the company's growth * Build a strong network of professional relationships with their teams and clients * Learn quickly, ask for help, and go beyond a task and achieve results * Learn and share knowledge, express gratitude, and help their teams succeed * Join for a career, not just the first project Commitment to Respect, Collaboration, and Innovation: Arc Aspicio is dedicated to fostering a workplace where individuals from all backgrounds can contribute to the company and serve our clients. As a growing professional services solutions firm focused on solving large, complex problems, we welcome applications from candidates with a variety of experience, skills, and knowledge. All employment is decided on the basis of qualifications, merit, and business need. Equal Opportunity Employer/M/F/D/V

Job Description A leading international law firm and top 100 Am Law firm seeks an associate to join their Private Client Practice Group. The ideal candidate must have experience in drafting standard and sophisticated estate planning documents. Domestic and international estate, gift and income tax planning (including generation-skipping transfer tax planning, charitable planning and preparation of gift and estate tax returns). Excellent writing, researching, and analytical skills, along with a strong academic background and must be a member of the DC bar or eligible to waive-in.

Distributed Sun - Interconnection & Development Director DOE Multi-technology sustainable energy infrastructure development Distributed Sun (DSUN) develops, finances, and deploys solar, storage, and adjacent energy technologies with long-term contracted cash flows on behalf of creditworthy off-takers. Our leading community and utility-scale solar solutions enable enterprises, universities and other stakeholders to decarbonization electricity generation and investors to achieve best-in-class returns. We are launching a BESS initiative targeting scale through a variety of applications. Entrepreneurial and established, Distributed Sun is a market innovator working alongside industry leaders to build a distributed and resilient grid for an electrified world. DSUN's affiliate tru Current is a microgrid, mobility, and virtual power company, which provides end-to-end energy transition services for Fortune 500 companies and other large enterprises. TruCurrent customers benefit from comprehensive planning ‘roadmap development' using our analytical tools (TCO, GHG reduction analysis, charging optimization, site scoring tools etc.), policy & utility engagement, procurement, project development and execution of different asset classes (solar + storage, cold storage, fleet electrification including EVSE, VPP deployment, project financing, etc.). Position Overview This position will own the Interconnection Development Process from start to finish; at the forefront of the process as a key member of the Development team from initial site selection through the interconnection process. You'll manage the interconnection process, evaluate cost estimates while looking for ways to reduce interconnect costs, optimizing workflows, and navigating regulatory requirements to ensure a high percentage of projects are connected at a commercially viable price. We're looking for someone who thrives at the intersection of technical expertise and business sensibilities. Your knowledge of interconnection standards, sharp business sense, project management skills, and understanding of the commercial aspects driving behavior of both the Utility/Transmission owner as well as economic constraints of projects. The Project Development Manager will lead, execute, and report on interconnect project elements for renewable energy projects including community and large-scale assets in the Eastern United States. With provided resources and innate knowledge, the Project Development Manager will plan an execution strategy, organize resources around project inputs, and lead various stakeholders to a marketable energy infrastructure investment. Responsibilities include management of interconnection process, vendors and investor relations. Internally, the position will interact with project finance, engineering, analytics, policy and senior management on the path to project delivery. DSUN is an equal opportunity employer and values diversity. Employment decisions are made on the basis of qualifications, merit and business need. We encourage all qualified candidates to apply. Responsibilities · Project Development: proactively take responsibility for all Interconnect aspects of the development process for renewable energy projects, from initial feasibility studies and site selection through interconnection and construction. Ensure projects are delivered on time, within budget, and in compliance with regulatory requirements. · Stakeholder Management: build and maintain relationships with key stakeholders, including utilities, ISO's, regulatory team, vendors and Executive team. Collaborate with internal and external stakeholders to overcome challenges. · Risk Management: understand and isolate risks associated with project development, including regulatory, environmental, technical, and financial risks and communicate them clearly. · Project Delivery: contribute to operational excellence in project delivery, focusing on quality and performing all work in accordance with best practice. Use and where able suggest and contribute to the creation or improvement of software, tools and processes to streamline project development workflows. · Business Operations: support the operations of the business by maintaining accurate and timely records. Contribute to budgeting and planning elements for company forecasting and sales. · Be a team player: participate in continually enhancing a culture of accountability, innovation, and collaboration. Qualifications · Bachelor's degree in engineering, Business, Finance, or related field. Advanced degree preferred. · Minimum of 10 years of experience in renewable energy project development at community or C&I scale preferred. Must have experience of solar PV & battery energy storage system experience, and other additional technologies a bonus. · Professional Engineer License with experience doing single line drawings and experience stamping designs for use in interconnection documents. · Proven track record of successfully contributing to the delivery of complex renewable energy projects, with involvement in all aspects of the development cycle from site selection to COD. · Detailed understanding of renewable energy technologies, project finance, permitting processes, and regulatory frameworks. Familiarity with mapping tools useful. Understanding of real estate and energy project development documentation and documentation management and legal structuring welcomed. · Demonstrated tenacity, resilience, and problem-solving ability to overcome challenges and produce results in a fast-paced environment. · Experience doing technical studies, transmission system planning, reliability analysis (steady state, contingency analysis, short circuit, and dynamic stability), power system design, transfer capability analysis, and due diligence on behalf of utilities, regional transmission operators preferred. · Excellent communication and relationship-building skills, with the ability to engage effectively with internal and external stakeholders at all levels. · Excellent organizational skills and ability to prioritize.

Job Description Client Success Associate, Disputes Discover Mintz Group At Mintz Group, we specialize in uncovering the truth. For over 30 years, we have provided top-tier investigative services to help our clients make informed decisions, mitigate risks, and seize opportunities. Our services span executive due diligence, transaction due diligence, and litigation support for dispute resolution, conducted by a dedicated team of over 250 investigators across 12 offices worldwide. Why Join Us? Global Impact: Work with a firm that conducts over 10,000 investigations annually in more than 130 countries, making a significant impact on a global scale. Expert Team: Join a team of professionals who are leaders in their field, bringing together diverse expertise across industries. Growth Opportunities: Be part of a dynamic environment that offers continuous learning and career advancement opportunities. Innovative Culture: Thrive in a culture that encourages innovation, excellence, and collaboration, ensuring that we stay ahead in the industry. Be part of a firm that is dedicated to delivering factual, reliable, and actionable intelligence, contributing to the success and security of our clients. What's This Role About The Client Success Associate, Disputes supports Mintz Group's Disputes practice by providing critical administrative, coordination, and client engagement support throughout the project lifecycle. This role ensures that Disputes cases are initiated, documented, and tracked with consistency and accuracy while supporting proposals, conflict checks, and retainer processes. Working closely with case managers, legal professionals, and operations staff, the associate plays a key role in sustaining case flow, managing documentation, and facilitating communication between internal teams and clients. Key Responsibilities Case Opening and Documentation Management Open new matters in accordance with Disputes practice protocols. Conduct conflict checks in collaboration with legal and compliance teams. Prepare and issue engagement letters and related documentation. Track and maintain records for ongoing matters using firm platforms (e.g., SharePoint, HubSpot). Proposal and Retainer Management Track incoming Requests for Proposals (RFPs) and assist with proposal submissions. Prepare, send, and follow up on proposals using approved firm templates. Assist in structuring, issuing, and managing retainer agreements. Monitor proposal status and timelines, including follow-up with clients and internal stakeholders. Client Communication and Support Draft and format client-facing documents using approved templates. Manage routine client correspondence and follow-up under supervision of Disputes leadership. Ensure all communications reflect firm standards of tone, clarity, and professionalism. Cross-Team Coordination and Workflow Support Coordinate with investigators, researchers, and legal team members to support timely case progress. Maintain up-to-date project records and timelines in proprietary databases. Assist in process improvement efforts within the Disputes practice by identifying administrative bottlenecks or gaps. Participate in case tracking, scheduling, and administrative reporting. What Makes You a Great Fix Experience: 1-2 years of administrative, legal assistant, or client service experience, preferably in a law firm, investigative practice, or legal services organization. Case and Client Administration: Familiarity with conflict check processes, legal engagement documentation, and client proposals. Technical Skills: Proficiency with systems such as SharePoint, HubSpot, or similar client/case tracking tools. Communication: Strong written communication skills with attention to professional tone, formatting, and client-facing presentation. Organization: Exceptional attention to detail and ability to manage administrative workflows and meet deadlines. Collaboration: Demonstrates strong coordination skills, working effectively across teams to support smooth case progression. Adaptability: Handles shifting priorities and deadlines with professionalism; able to adjust support across multiple cases. Education: Undergraduate degree required. Multilingual candidates are encouraged to apply. Ready to Join Us You will thrive in this role if you enjoy working in a fast-paced, client-focused environment where accuracy, coordination, and proactive communication are key. This role combines case management, documentation, and administrative precision to support high-impact disputes and litigation matters. This is a hybrid role, and candidates must live in or near San Francisco, Metro DC or New York City areas. Why You'll Love Working with Us Competitive Salary: $60,000 - $75,000 Discretionary Bonus Flexible Time Off Policy Comprehensive Health Benefits: Medical, dental, and vision coverage Retirement Savings: 401(k) plan with employer match Parental Leave Hybrid Work Environment: Candidate must live in San Francisco, Metro DC or New York City areas. Life Insurance: Company-sponsored basic life and AD&D insurance Additional Benefits: FSAs, Transit, and Parking Our Commitments as an Employer Mintz Group is committed to providing equal employment opportunities to all individuals. We do not discriminate against any applicant or employee based on gender, transgender status, race, color, religion, marital status, pregnancy, national or ethnic origin, ancestry, citizenship, sexual orientation, age, veteran status, genetic information, mental or physical disability (unless such disability is a bona fide occupational qualification), gender identity or expression, or any other characteristic protected by federal, state, or local law. Our policy of equal employment opportunity applies to all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, training opportunities, termination, wage and salary administration, and the application of benefit plans and company policies.

As a digitally automated clinical supply chain solution, Cardinal Health WaveMark Solutions leverages predictive modeling and automated inventory management - coupled with expert support services - to empower health systems' clinical and supply chain teams to optimize clinical workflows and improve efficiency. With WaveMark offerings in operating rooms, procedural labs, clinical labs and nursing units, hospitals gain enterprise visibility of their supply chain to support product availability, optimize clinical workflows, improve financial performance, and enhance patient safety. Using barcode and RFID technology, WaveMark links product usage to the patient record at the Moment Of Care (MOC), providing both inventory documentation and real-time product level insights to help protect patients from recalled or expired products. **Job Summary:** This individual is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies. **Responsibilities:** + Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals. + Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization. + Provide expert guidance on training best practices, change management, and implementation strategies. + Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training. + Conduct and manage virtual training program and sessions using application platforms (e.g., Zoom, MS Teams). + Ensure training content meets the specific needs and supports the solution workflows within the hospital. + Oversee the training process from initial planning through department-level kickoff. + Ensure smooth handoff to Customer Success teams with clear documentation and transition plans. + Monitor training effectiveness and provide post-professional training services as needed. + Travel to customer sites (hospitals and healthcare systems). **Qualifications:** + Bachelor's degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, Organizational Development. + Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred. + 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred. + Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred. + Strong understanding of adult learning principles and instructional design. + Proficiency in virtual training tools and Learning Management Systems (LMS). + Excellent facilitation, presentation, and communication skills. + Ability to manage multiple projects and stakeholders simultaneously. + Familiarity with healthcare operations, compliance, and clinical workflows. + Strategic thinker with a consultative approach. + Strong interpersonal and relationship-building skills. + Adaptable, proactive, and solution-oriented. + Comfortable working in fast-paced, dynamic environments. + Ability to travel 75% to customer sites (hospitals and healthcare systems) + Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview. **Anticipated salary range:** $67,500 - $105,930 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 11/17/25 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

LEWIS & ASSOCIATES is a leader in providing Legal and Administrative staffing services. We are a sole source staffing firm giving you convenient ways of working with us. We make every effort to ensure the highest degree of professionalism and integrity in the staffing process. We understand the demanding role of recruiting to source the highest level of legal professionals while incorporating proven, innovative, and successful recruiting techniques. Job Description A top firm has grown to become a national AmLaw 50 firm while remaining steeped in a culture with client service and teamwork as the cornerstones of all that they do. They develop, assemble and nurture the strongest and broadest array of legal talent and expertise necessary to meet their clients' needs in an ever-changing and fast-paced environment. A Culture That Breeds Success The firms unique culture and core values have been nurtured for more than a century. It define who they are and how they interact with their clients and with each other. From the founding of the firm in the late 1800s, collegiality, teamwork, loyalty, diversity, individual satisfaction, fairness and professional development have been guiding principles and values by which they measure themselves. A Workplace That Defines Excellence The firm has built a reputation as one of the country's best employers, appearing on FORTUNE magazine's “100 Best Companies to Work For” list for 15 consecutive years, an unprecedented accomplishment among law firms in the United States. The firm has offices in Atlanta, Brussels, Charlotte, Dallas, Los Angeles, New York, Research Triangle, Silicon Valley and Washington, D.C. Qualifications We have an immediate opening for a Financial Services & Products Associate with 3-5 years of Investment Company Act and Investment Advisers Act experience. Experience supporting registered open-end (mutual) funds is a must; experience supporting registered closed-end funds (including interval funds), business development companies and private funds and knowledge of broker-dealer regulation are a plus. Excellent academic credentials, writing skills and interpersonal skills are also required. Additional Information Only candidates that meet the requirements will be contacted.

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Position Summary: The Underwriting Service Specialist, Multinational & Construction Excess supports the underwriting team by managing a range of policy and service functions from issuance and rating to documentation, invoicing, and broker correspondence. This role ensures accuracy and efficiency in processing underwriting transactions, maintaining files, and coordinating with internal service units. The ideal candidate is analytical, detail-oriented, and customer-focused, with strong communication, organizational, and problem-solving skills. Responsibilities and Accountabilities: * Policy & endorsement issuance * File documentation and set-up * Review account information for data entry into appropriate systems * Order, prepare and/or update reports * Policy Rating and/or initial entry into rating model * Processing of various underwriting transactions and requests * Correspond with brokers for information at Underwriter's request * Booking/Invoicing * Coordinate services with other services units, as needed * Other duties and special projects as assigned Required Skills and Abilities: * Analytical and problem solving ability * Detail-oriented * Customer-focused * Collaborative and team-oriented * Strong communication and organizational skills Education and Experience * Bachelor's Degree preferred * 2+ Years experience in same or related field preferred #LI-Remote #LI-AM3 For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. $55,000 - $85,000/year * Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. * Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team. 14400 Arch Insurance Group Inc.

Job Details DC Office - Washington, DC Full Time $52000.00 - $52000.00 Salary/year Nonprofit - Social ServicesDescription Do you have a passion for connecting with people, building partnerships, and creating opportunities for youth to discover their confidence and potential? We're looking for a Community Engagement Specialist to help bring the Girl Scout experience to more youth and families across our region-especially in communities that have been historically underrepresented. In this dynamic role, you'll design and lead innovative strategies that make Girl Scouting accessible, inclusive, and exciting for every girl. You'll work closely with schools, caregivers, community partners, and volunteers to ensure that all girls-no matter where they live or what their background-can experience the joy and leadership growth that Girl Scouting inspires. What You'll Do As a key member of our Strategic Initiatives team, you'll: Expand access and opportunity by introducing flexible and creative troop models-like staff-led or community-based troops-that meet families where they are. Use data and insights to inform strategies that strengthen membership growth and retention. Collaborate across departments to align outreach and engagement with the Council's broader goals. Build meaningful relationships with schools, community-based organizations, and local leaders to deepen community ties and increase visibility for Girl Scouting. Create welcoming spaces where youth, families, and volunteers feel seen, supported, and excited to participate. Lead community events that celebrate local partnerships, encourage new memberships, and foster belonging. Support volunteers with onboarding, training, and resources to help them thrive in their roles. Track impact and outcomes by maintaining accurate records and reporting results that help shape future initiatives. Who You Are You're a connector and a collaborator. You thrive on building relationships, working across teams, and bringing people together around a shared purpose. You believe in equity and inclusion, and you understand that meaningful community engagement begins with listening and partnership. You're energized by variety-one day you might be leading a troop meeting, the next, planning an event with a community partner or analyzing data to guide your next move. What You Bring Experience working with elementary school-aged youth and a passion for helping them grow. A relationship-oriented mindset with strong empathy and accountability. Comfort working in cross-functional teams and adapting to changing priorities. Excellent communication skills-both written and verbal-with the ability to facilitate conversations, trainings, and presentations. Proficiency with Microsoft Office Suite and CRM tools (Salesforce experience is a plus). A valid driver's license and reliable transportation for daily local travel (some evening and weekend work required). Preferred Qualifications Familiarity with the Girl Scout program or a similar youth-serving organization. Bilingual skills in Spanish are highly valued and may be given preference. Experience working in or familiarity with Prince George's County, MD. Some of Our Benefits 100% employer-paid HMO health insurance for employees (dependent coverage, POS, dental/vision available). 3% employer contribution to 403(b), plus additional 2% match. Generous paid leave benefits. Paid holidays/office closures include: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, day after Thanksgiving, Christmas Day, and December 26-31. The Presidential Inauguration Day is also an observed holiday on January 20th every four years. One floating holiday, annually. A vibrant workplace with a diverse staff who are dedicated to a common mission to make a difference in our community through Girl Scouting. Click here to read our bi-monthly staff newsletter to take a closer look. Find out more about our commitment to Diversity, Equity, Inclusion, and Accessibility at this link. The starting salary for this position is $52,000. Candidates who are fluent in a key language (i.e., Spanish) may be eligible for a $2,000 pay differential added to the starting salary. About Us At Girl Scouts Nation's Capital, we believe in the power of youth leadership. Our mission is to build Girl Scouts of courage, confidence, and character who make the world a better place. We serve over 45,000 youth and 31,000 adult members across the District of Columbia and 25 counties in Maryland, Virginia, and West Virginia. We are dedicated to creating a vibrant and inclusive community where youth can thrive, learn new skills, and discover their leadership potential.

The successful candidate for the Sales & Audience Services Associate role at Arena Stage will be at the forefront of operational excellence, providing comprehensive support that spans ticket and subscription sales, customer service and support, and donation processing. They will uphold essential office functions and ensure the smooth execution of daily will call and front-of-house activities. As a champion of customer service, the individual will deliver exceptional service to both new and existing patrons, guaranteeing timely and professional responses to all inquiries. The successful candidate will engage in proactive sales initiatives through outbound calls. They will also demonstrate versatility by supporting a variety of departmental needs, from report verification to assisting with external rentals and special events, embodying flexibility and a commitment to excellence in all tasks. This role is pivotal in maintaining the high standards and vibrant patron engagement that are hallmarks of Arena Stage. Responsibilities: Provides operational support for the department: provides information on Arena Stage, its services, productions, single tickets, and subscription packages to patrons over the phone, in person, and via email. Sells seats, solicits donations, and processes payments for all of our programs. Provides excellent customer service to new and existing patrons; replies to patron queries in a professional manner. Monitors inbound phone queue, prepares mail, packages subscriptions, and prepares and facilitates daily will call. Makes outbound sales calls as requested by managers. Assists in checking reports to ensure proper functionality, hygiene, and confirmation of all ticket sales. Monitors incoming mail and emails to shared office inbox and accurately processes ticket requests. Assists with pre-show audience operations including ticket scanning stations and Visitor Services desk staffing. Assist with external rentals in both a box office and front-of-house capacity, which also may include shifts assisting with the events team. Additional Projects as needed, including but not limited to: contacting patrons with a balance on their order; entering and, as needed, escalating, responses to post-performance surveys; and general office clerical work. Requirements: 1 year customer service experience (full or part time); an associate's or higher degree in a related field (theatre, hospitality, marketing) can substitute for up to six months of experience. Previous ticket sales experience preferred; arts background or passion preferred. Schedule: The successful full-time candidate for this job will work five days out of Tuesday - Sunday, from 11:45-8:15; generally, this is scheduled as Tuesday-Friday and one weekend day. Any changes in scheduling based on office needs will be discussed, and where possible, at least two weeks notice will be given. Offers of employment at Arena Stage are contingent upon a satisfactory criminal background check and/or professional reference check as allowed by employment law in the District of Columbia.

• Contributes to the development and maintenance of standards, policies and procedures regarding customer service • Regularly provides feedback on the soundness and effectiveness of the customer service department's policies and procedures. • Facilitates the collection of competitive information in order to monitor business trends and opportunities. • Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area. • Responsible for being familiar with the organization's by-laws in order that all recruitment and retention decisions are made within by-law boundaries. • Responsible for actively ensuring the retention of the organization's customer base which includes promoting the organization to existing customers. • Works with the organization's other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings. • Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel. • Responsible for notifying administration of any required updates of customer records on the organization's internal database. • Provides back-up support to other group members in the performance of job duties as required. • Supports/participates in the organization's Continuous Improvement Program. • Answers customer inquiries/communications as required. • Attends regular customer service departmental meetings. • Advises internal staff of advertisements and campaigns that affect retention. • Maintains detailed call activity reports and provides them to the Customer Service Manager on a regular basis. • Provides activity/statistical summary reports each week to Customer Service Manager. • Co-ordinates the organization's involvement in internal and external trade shows. • Conducts follow up phone calls to survey respondents who have concerns or questions. • Performs other related duties as assigned by management.

**PLEASE NOTE:** **Class One ASM Start 11/7/25** **Class One ASM Start 11/14/25** **Class One ASM Start 11/28/2025** **Schedules** **Resources** **Schedules** **Resources** **Schedules** **Resources** **10:30am - 7:00pm** **1** **10:30am - 7:00pm** **1** **10:30am - 7:00pm** **1** **11:00am - 7:30pm** **2** **11:00am - 7:30pm** **1** **11:00am - 7:30pm** **1** **11:30am - 8:00pm** **2** **11:30am - 8:00pm** **1** **11:30am - 8:00pm** **1** **12:00pm - 8:30pm** **1** **12:00pm - 8:30pm** **1** **12:00pm - 8:30pm** **2** **12:30pm - 9:00pm** **3** **12:30pm - 9:00pm** **4** **12:30pm -9:00pm** **5** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal role with potential end date of 3/6/2026.** + Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer. + Assists customer with award origination and disbursement processing and identifying and resolving processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data. + Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested. + Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking of award records and promissory/agreement to serve notes. + Performs analysis of COD borrower data integrity situations identified by Customer. + Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. + Support Services shall be executed in compliance with processing and program guidelines published by Customer. **Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other Job Specific Skills** + Ability to successfully adapt and perform during times of high call volume. + Ability to provide effective customer service and deal tactfully and courteously with the public. + Strong written and verbal communication skills. + Strong listening ability to interpret and clarify information being provided by customers. + Strong commitment to providing quality service. + Ability to foster a good working relationship and rapport with customers. + Keen attention to detail and accuracy. + Ability to work well under pressure. + Unwavering dedication to customer satisfaction and resolving customer concerns. + Ability to convey enthusiasm, energy and sincerity over the phone **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $17.20 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

The successful candidate for the Sales & Audience Services Associate role at Arena Stage will be at the forefront of operational excellence, providing comprehensive support that spans ticket and subscription sales, customer service and support, and donation processing. They will uphold essential office functions and ensure the smooth execution of daily will call and front-of-house activities. As a champion of customer service, the individual will deliver exceptional service to both new and existing patrons, guaranteeing timely and professional responses to all inquiries. The successful candidate will engage in proactive sales initiatives through outbound calls. They will also demonstrate versatility by supporting a variety of departmental needs, from report verification to assisting with external rentals and special events, embodying flexibility and a commitment to excellence in all tasks. This role is pivotal in maintaining the high standards and vibrant patron engagement that are hallmarks of Arena Stage. Responsibilities: * Provides operational support for the department: provides information on Arena Stage, its services, productions, single tickets, and subscription packages to patrons over the phone, in person, and via email. * Sells seats, solicits donations, and processes payments for all of our programs. * Provides excellent customer service to new and existing patrons; replies to patron queries in a professional manner. * Monitors inbound phone queue, prepares mail, packages subscriptions, and prepares and facilitates daily will call. * Makes outbound sales calls as requested by managers. * Assists in checking reports to ensure proper functionality, hygiene, and confirmation of all ticket sales. * Monitors incoming mail and emails to shared office inbox and accurately processes ticket requests. * Assists with pre-show audience operations including ticket scanning stations and Visitor Services desk staffing. * Assist with external rentals in both a box office and front-of-house capacity, which also may include shifts assisting with the events team. * Additional Projects as needed, including but not limited to: contacting patrons with a balance on their order; entering and, as needed, escalating, responses to post-performance surveys; and general office clerical work. Requirements: * 1 year customer service experience (full or part time); an associate's or higher degree in a related field (theatre, hospitality, marketing) can substitute for up to six months of experience. * Previous ticket sales experience preferred; arts background or passion preferred. Schedule: The successful full-time candidate for this job will work five days out of Tuesday - Sunday, from 11:45-8:15; generally, this is scheduled as Tuesday-Friday and one weekend day. Any changes in scheduling based on office needs will be discussed, and where possible, at least two weeks notice will be given. Offers of employment at Arena Stage are contingent upon a satisfactory criminal background check and/or professional reference check as allowed by employment law in the District of Columbia.

**SHIFT HOURS:** **9:30AM-6:00PM EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal role with potential end date of 3/6/2026.** + Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer. + Assists customer with award origination and disbursement processing and identifying and resolving processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data. + Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested. + Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking of award records and promissory/agreement to serve notes. + Performs analysis of COD borrower data integrity situations identified by Customer. + Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. + Support Services shall be executed in compliance with processing and program guidelines published by Customer. **Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other Job Specific Skills** + Ability to successfully adapt and perform during times of high call volume. + Ability to provide effective customer service and deal tactfully and courteously with the public. + Strong written and verbal communication skills. + Strong listening ability to interpret and clarify information being provided by customers. + Strong commitment to providing quality service. + Ability to foster a good working relationship and rapport with customers. + Keen attention to detail and accuracy. + Ability to work well under pressure. + Unwavering dedication to customer satisfaction and resolving customer concerns. + Ability to convey enthusiasm, energy and sincerity over the phone **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $17.20 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.