Vehicle Service Specialist
Service associate job in San Diego, CA
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Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part-time job with flexible hours, or a full-time career with excellent advancement opportunities, Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.
We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.
THE TOOLS WE'LL PROVIDE TO YOU
Paid on-the-job training
No late evenings - Most locations close by 7pm
Competitive pay set at $20.00 per hour
Now offering Earned Wage Access through DailyPay!
Promoting from within - 95% of upper-level management started out in an entry-level position
Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
Tuition Reimbursement
Employee Discount - 50% off most services for up to 2 vehicles
Medical, Dental, Vision, and 401(k) Savings plan
*Terms and conditions may apply and benefits may differ depending on location
Responsibilities
Provide exceptional customer service and address any concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for any potential issues or areas that require attention.
Conduct basic maintenance tasks such as tire rotations and fluid level checks.
Basic computer knowledge/aptitude
Keep track of inventory and ensure all supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines to ensure a safe working environment.
Requirements
Attention to detail and ability to follow instructions.
Excellent problem-solving skills
Strong customer service and communication skills
Ability to work in a fast-paced environment and handle multiple tasks.
Able to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Must have reliable transportation.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job
Inspecting and replacing car lights and wipers.
Check fluid levels and add fluids to vehicle when necessary.
Inspect/replace engine air filter and cabin air filter.
Add oil to engine in the proper amount based on specifications of vehicle make/model.
Able to remove/rotate/lift/reinstall tires for tire rotation service.
Lubricate necessary components of the chassis/driveline.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
Able to move from bay to bay to perform services on multiple vehicles.
Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
Able to move/transport items up to approximately 50 pounds.
Able to work with tools to perform duties in tight sometimes hard to reach areas.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
Environment
In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
In this position you will be required to function in narrow aisles or passageways such as catwalks.
The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
We participate in the E-Verify program.
#GN0132#
Laboratory Services Associate
Service associate job in San Diego, CA
Job Summary: Quality Control teams perform daily bench work. To meet required levels of quality, they test all raw materials, packing materials, and finished products according to standard operating procedures (SOPs). Technicians operate sophisticated test equipment and use advanced computers to track and monitor data.
Primary Responsibilities: Manage and communicate with raw material suppliers and contract laboratories on testing schedule, stability, and sample submission, specifically for raw materials (plasmids). Conduct different quality tests, such as compendial methods like subvisible particulate matter, endotoxin, pH, appearance, conductivity, etc. Test materials during the manufacturing process. Organize and store all chemicals substances, fluids and compressed gases according to safety instructions. Get involved, take charge of situations and confront business-related problems intelligently. Optimize lab procedures and succeed in producing reliable and important results that can be used to make a difference. Record all data and results in specified forms (paper and electronic) with accuracy and responsibility. Maintain equipment and assist in ordering laboratory supplies.
Qualifications: Degree in related discipline (Chemistry, Biology, etc) and/or other related discipline. Working knowledge of current Good Manufacturing Practices (cGMPs) and experience with raw material testing. Knowledge of complex laboratory techniques, equipment, terminology, materials and substances. Experience in a research laboratory or process development environment.
Skills:
Lab Techniques: Sample prep, compendial methods, proper pipetting.
Equipment Proficiency: Using/calibrating instruments (pipettes, spectrophotometers, pH meters, etc.).
Data Handling: Analyzing results, identifying trends, recording data accurately, using statistical and laboratory management software.
Safety: Adhering to PPE, SOPs, and regulatory standards (CLIA, etc.).
Organization & Time Management: Managing tasks, priorities, and lab environment.
Problem-Solving & Analytical Thinking: Troubleshooting issues, interpreting results.
Communication: Clear written/oral skills for reports and team interfaces (internal and external).
Teamwork & Adaptability: Collaborating across projects, handling changing priorities.
Initiative: Working independently and taking ownership.
Education:
BS or equivalent in relevant discipline with a minimum of 2 years of relevant industry experience or Master's degree in relevant discipline with a minimum of 0 years of relevant industry experience
Customer Support, Medical Device Industry
Service associate job in San Diego, CA
Hours: Mon - Fri 8am - 4:30pm
Duration: Temporary to permanent, growing our team!
Pay Rate: $21 - $23/hr
Ultimate Staffing Services is actively seeking a dedicated individual for the Customer Service position in the medical device industry. This role focuses on supporting patients with resupply orders related to their devices, adjusting orders etc. The role is tailored for someone passionate about delivering exceptional customer support within the medical device industry. This role involves assisting customers via email and phone regarding resupply orders and collaborating with suppliers, physicians, and patients to ensure that all necessary equipment and information are accurately managed and documented.
Responsibilities
Assist customers by answering emails and phone calls, managing a moderate volume of inquiries.
Assess patient reviews of equipment to ensure satisfaction and quality service.
Verify documentation for insurance and prescriptions to guarantee compliance and accuracy.
Document and report product complaints and compliments to improve customer experience and product quality.
Maintain and complete daily tasks as assigned by leadership to ensure smooth operations.
Run regular insurance verifications as needed to support the resupply process.
Requirements
High School Diploma or equivalent.
2+ years of customer service experience over the phone.
Experience in the medical device or healthcare industry is preferred.
Ability to work effectively in a team-driven environment.
Desire to grow, this organization is recognized for promotion from within and is GROWING
Additional Details
Ultimate Staffing Services is committed to providing a supportive and dynamic work environment for its team members. The ideal candidate will thrive in a collaborative setting and be eager to contribute to the success of the organization and its clients.
If you meet the above requirements and would like more information, please apply today!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Service associate job in Carlsbad, CA
Title: Customer Service Representative
6 month contract to hire
Pay $24/hr
REQUIRED SKILLS AND EXPERIENCE
1+ years of Customer Service experience
Experience from a product-based company and comfortable with shipping and logistics coordination (ex. med device, warehousing)
Microsoft Office Suite and Excel experience
Strong attention to detail
Strong written communication skills
High school Diploma or GED
JOB DESCRIPTION
We are seeking an experienced customer service professional to sit onsite in a hybrid working environment for a large electronics manufacturing company in Carlsbad, CA. This person will be a part of a customer-oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment.
Job duties include but are not limited to:
Key accounts point of contact for customer service.
Support role for trade compliance processes.
Consistently viewed as an “owner” of process and transactional challenges that arise.
Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content can't be established due to high complexity.
Attempt to resolve or advance customer escalations.
Skills and abilities this person should possess:
Profound understanding of customer related transactions, from quoting to invoicing.
Strong problem-solving skills.
Proven and effective relationship building skills.
Ability to multitask.
Excellent written and oral communication skills.
Detail oriented.
Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law
Customer Service Representative
Service associate job in San Diego, CA
Blue Tees Golf is a dynamic, fast-growing consumer electronics golf equipment company that is revolutionizing the golfing experience. We specialize in the design, development, and distribution of innovative products that enhance the performance and enjoyment of golfers worldwide. We aspire to be more than another golf technology brand. We champion the progression of the game and motivate golfers to Play Different. That's why at Blue Tees Golf our mission is to make high-quality equipment accessible to all golfers.
Job Summary
We're seeking a highly organized, motivated, and detail-oriented Customer Service Representative (B2B & Refurb Support) to join our San Diego office. This hire will work in-person, supporting both B2B wholesale partners and the refurbishment operations team, while also assisting with e-commerce customer inquiries
as needed
.
This is a well-rounded CS role that will work closely with and report to the Customer Service & Refurbishment Operations Coordinator. You'll learn directly from Alex and collaborate daily with the Product, Operations, and CX teams - an ideal growth opportunity for someone who wants to become a senior CS team member or future CS leader.
Responsibilities
B2B Customer Service (Primary Focus)
Serve as the main point of contact for wholesale (B2B) accounts, ensuring timely, accurate, and professional communication.
Manage B2B warranty claims, returns, and credit memos.
Enter, update, and track wholesale orders and partner shipments.
Maintain clean and accurate partner data in NetSuite, HubSpot, and 3PL systems.
Monitor open B2B cases, ensuring prompt follow-up and resolution.
Support partner onboarding, product questions, and ongoing account communication.
Identify recurring partner issues and share insights with Sales and Customer Success.
Refurbishment Program Support
Work closely with the Customer Service & Refurbishment Operations Coordinator to support daily refurb workflows.
Assist with refurb intake, order documentation, labeling, and communication between refurb, inventory, and CS.
Ensure clear communication between the refurb program and the B2B side when partners request replacements or upgrades.
Help maintain accuracy between returns, refurb status, and B2B partner expectations.
Process returns through the refurb process following established SOP's and reporting processes
Support shipping and receiving processes for returns, refurbs, and general SD office
E-Commerce Customer Support (Secondary / As Needed)
Assist with complex or escalated DTC tickets in partnership with Alex Henry.
Provide coverage for e-commerce support during peak season, launches, or staffing gaps.
Become cross-trained in e-commerce systems and communication channels.
Skills and Requirements
1-2 years of customer service experience (B2B, wholesale, or retail distribution preferred).
Strong written and verbal communication skills; professional, calm, and solutions-oriented.
Highly organized with strong attention to detail, accuracy, and follow-through.
Experience with CRM or order management tools (NetSuite, Shopify, HubSpot, SPS Commerce, or similar).
Ability to multitask and stay organized in a fast-paced environment.
Ability to follow warehouse and refurbishment safety procedures, including safe handling of products, equipment, and packaging materials.
Willingness to learn refurb processes and collaborate in an operational setting.
Positive attitude, collaborative mindset, and a strong customer-first approach.
Interest in golf, technology, consumer electronics, or sporting goods is a strong plus.
Education & Experience
Bachelor's degree preferred, or equivalent combination of education and experience.
Experience supporting wholesale accounts, consumer electronics, or sporting goods is a plus.
Customer Service Representative
Service associate job in San Diego, CA
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About the Company - Established State Farm Agent in Rancho Bernardo area looking for a licensed and experienced Part-Time Customer Service Representative to provide outstanding service to our customers. This is an in-office position.
Preferred Skills:
Property and Casualty Licensed
Experienced in the insurance industry
Strong communication skills
Friendly, reliable and smart
Detail oriented
Ability to work well in an office environment
Pay range and compensation package - Based on experience.
Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.
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Client Services Advisor
Service associate job in San Diego, CA
Responsible for both the customer service experience and member retention efforts for the organization, the Client Services Advisor (CSA) seeks to ensure a World class service experience for all the constituents of the Vistage-inspired community, and therefore functions as the designated single point of contact for our 800+ Chairs and our 19,000+ U.S. membership base.
In addition to the essential duty of supporting Chairs, the CSA will also be measured on his/ her ability to re-engage those active members who are seeking membership alternatives and directing them accordingly, so a similar past work experience of applying empathetic, active listening skills with conflict resolution to address member ‘pain points' while providing alternative solutions in order to keep the member satisfied, is critical.
This position requires regular phone/email conversations with C-level clientele, including internal staff, so it requires considerable tact, discretion and persuasion in order to obtain willing action and consent from those involved. A keen understanding of the audience being supported, coupled with the ability to build and maintain significant and enduring business relationships is a must to be successful in this high impact role.
THE COMPANY
Vistage is the world's largest CEO coaching and peer advisory organization for small and midsize business (SMB) leaders. We offer the most effective approach for SMB enterprises to achieve better results and grow faster and for SMB leaders to maximize their impact.
The 45,000+ members we serve are CEOs, owners and executives of SMB organizations located across the US and in 40 countries worldwide. These SMB executives spend a day or more with Vistage every month, immersing themselves in our comprehensive platform to become better leaders, make better decisions and achieve better results. Our platform features three core elements: valuable perspectives from a trusted group of peers, professional guidance and meeting facilitation from an accomplished business leader (the Chair), as well as deep insights from subject matter experts.
Vistage was founded more than 65 years ago, and we've grown every year since then by innovating to stay on the cutting edge of business and relentlessly delivering value to our members. Our success is demonstrated by Vistage member companies growing 2.2 times faster than non-Vistage peer companies. Learn more about us at ****************
VISTAGE EMPLOYEE LIFE
Vistage's success is anchored by a unique culture that reinforces employee commitment to the Vistage mission. It is a spirit of collective success and achievement which is also reflected in our workplace. Here's a sample of the employee experience that helps drive our success:
Welcome to our home. Our US headquarters sits in the heart of San Diego's UTC area. It features an open, modern aesthetic with lots of collaboration spaces and opportunities to interact with co-workers. We stay fueled up with free snacks and a weekly free lunch day, along with free lattes and nitro cold brew coffee on tap! From our San Diego base, we collaborate with colleagues based across the country and around the world.
We sweat the details. Our on-site gym is decked out with Peloton bikes and other top-tier fitness equipment to keep your workout challenging and fresh. Our campus also offers access to an additional gym, volleyball courts, and a scenic office park, perfect for getting in those midday steps!
We invest in your career. Each employee has an actionable career progression plan developed through individual collaboration with their manager. We focus on promoting from within, and employee progression plans are complemented by all-staff development days held in our state-of-the-art learning center. Employees also have access to tons of individualized development resources and a generous tuition reimbursement program.
We invest in you. Our employee benefits program is one of the most generous you'll find. Fully-paid healthcare is provided for employees through Aetna, along with access to dental, vision, and life insurance coverage available to employees at very low rates. Take care of your financial future with eligibility for 401(k) matching funds after your first month as an employee. Use the free individual investment counseling we provide to help you grow the money you've saved. You'll also start with 16 days of paid time off + 12 paid holidays per year to allow you to relax and recharge. Employees receive additional annual paid days off based on tenure.
We keep it fun! Whether you're with us in the Padres luxury suite enjoying our summer baseball outing, unwinding during an employee happy hour, or toasting your co-workers at our epic annual holiday party, you'll see that we take having fun as seriously as helping our members succeed! The office vibe is business casual with flexible schedules, along with the freedom to work from home three days per if you so choose! We value mutual respect and laughter . . . we hate stiff formality. You'll have regular access to Vistage executives-our CEO even buys everyone doughnuts to fuel his informal employee chats!
Vistage's culture and sense of mission drive employee loyalty: more than half of our staff has been with the company for five years or longer. Are you ready to start your Vistage journey?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to conduct each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to engage top-level candidates (CEO, Key Executive, Small Business Owner) in candid conversations over the phone.
Works collaboratively with other team members to coordinate efforts, share best practices and capitalize on opportunities.
Works with field management to determine opportunities for market penetration.
Makes recommendations to Manager of Client Services regarding opportunities to maximize retention.
Serve as the ‘Corporate Advocate' on-boarding new members of newly launched and existing Vistage peer groups, helping members during their tenure better leverage the Vistage program and conducting exit interviews to save pending member resignations.
Service Clients (Chairs, members, speakers) with a myriad of matters, including but not limited to support, problem solving, coaching, promoting Vistage initiatives, general technical support, accounting and membership, observing a 24 hour service level agreement.
Develop strong relationships within the Vistage community- including Chair, members, and internal departments in order to ensure open communication.
Attend as many team building activities, Employee Engagement/ Development Days, and any other invited Vistage community events; may occur outside of normal business hours.
Periodically attend group meetings, Vistage Conferences, and marketing events. This may involve travel local to San Diego and within the US.
EDUCATION & EXPERIENCE
Strong customer service skills; ability to interact with C-level clientele.
Project management or business development background preferred.
Previous experience in solution selling/relationship selling to C-suite clients
5+ years' experience with inside phone sales/ consulting/ customer service
Strong understanding of Salesforce CRM tool (2+ years) preferred
Excellent verbal/written communication skills
Strong multi-tasking and organizational skills, with the ability to prioritize workload
Ability to diffuse potential conflict in a professional manner
Computer knowledge to include Windows, MS Office, Salesforce and Internet research
Working knowledge of basic accounting practices
Some travel within the U.S. is required
Bachelor's degree preferred
TOTAL COMPENSATION RANGE
$70,000 - $75,000 Salary + 6.5% Bonus (salary based in San Diego, CA)
JOB LOCATION
Hybrid in San Diego; 3 days onsite, 2 days offsite
Customer and Channel Partner Experience (CCPE) Consultant IV
Service associate job in San Diego, CA
Customer and Channel Partner Experience (CCPE) Consultant IV(Job Number: 1395209) Description Overview: This is a non-clinical position. Customer and Channel Partner Experience (CCPE) is a multimillion-dollar initiative led by the National Health Plan in partnership with KPIT to improve the experience and make it easy for our business employers, brokers, general agents and consultants to do business with KP. We do this by deploying next generation digital experiences, improving our service and support models to be simple, fast, and personalized, and developing capabilities to show up as a single national health plan. As a result, this work improves brokers' willingness to sell KP and drives growth and retention for KP.Job Summary:Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.Essential Responsibilities:Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences.Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate.Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.Qualifications Minimum Qualifications:
Bachelors degree from an accredited college or university and Minimum five (5) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum three (3) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Creativity; Applied Data Analysis; Financial Acumen; Conflict Resolution; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis
Auto-ApplyCustomer Loyalty Retention Specialist
Service associate job in San Marcos, CA
Essential Duties and Responsibilities
Be the first point of contact for customers wanting to cancel services.
Engage with customers to identify cancellation reasons and offer tailored solutions.
Communicate the value of services to reinforce customer commitment.
Use negotiation and de-escalation techniques to maintain customer relationships and reduce churn.
Track retention metrics, including save rates and customer feedback.
Keep detailed records of all interactions in CRM systems.
Collaborate with internal departments to resolve customer issues efficiently.
Follow up with customers to ensure satisfaction post-resolution.
Demonstrate thorough knowledge of service offerings and pricing to advise customers confidently.
Handle all interactions with empathy and professionalism.
Meet or exceed monthly retention KPIs, such as customer saves and call quality.
Participate in ongoing training to stay updated on company services and policies.
Utilize Microsoft Teams, Outlook, and other relevant tools.
Perform additional duties as assigned.
Customer Engagement
Connect with customers proactively through phone and email.
Build strong relationships by understanding their needs and preferences.
Issue Resolution
Address customer inquiries and concerns with professionalism and urgency.
Work with internal teams to resolve issues efficiently.
Upselling & Cross-Selling
Identify opportunities to recommend additional services or products.
Educate customers on the benefits of enhanced offerings.
Customer Feedback
Collect and share customer insights to support service improvements.
Auto-ApplyService drive sales / Data mining sales associate
Service associate job in Hemet, CA
Full-time Description
We are seeking an energetic, enthusiastic, and professional Sales Associate to join our team. This position focuses on generating sales opportunities by prospecting a large customer database and engaging daily service drive guests. The ideal candidate thrives in a fast-paced environment, enjoys customer interaction, and is comfortable performing high-volume outreach across multiple communication channels.
Key Responsibilities:
Prospect, communicate with, and follow up on 100-200 customer leads per day via email, text, and phone.
Engage 100+ daily service drive guests in the service drive and service lounge.
Identify upgrade, trade-in, and purchase opportunities through service interactions.
Utilize data mining tools such as Automotive Mastermind, DealerSocket, and CRM platforms to uncover active sales opportunities.
Perform quick and accurate trade appraisals using vAuto or similar appraisal tools.
Maintain accurate notes, follow-up schedules, and customer profiles in the CRM.
Work closely with sales managers and the service department to maximize conversions.
Meet or exceed daily, weekly, and monthly activity and opportunity goals.
Requirements
Prior automotive sales, BDC, or service drive experience preferred.
Proven ability to manage high-volume prospecting (100-200 contacts per day).
Comfortable greeting and engaging large numbers of daily service guests.
Proficiency with data mining tools (Automotive Mastermind, DealerSocket, etc.).
Experience with vehicle appraisal tools such as vAuto.
Strong verbal, written, and interpersonal communication skills.
High energy, enthusiastic personality, and customer-focused mindset.
Strong time management, organization, and follow-through abilities.
Ability to multitask and perform effectively in a fast-paced environment.
Self-motivated with a desire to achieve and exceed goals.
Audi Technologist and Customer Retention Specialist
Service associate job in Carlsbad, CA
Handles previous and current Sales and Service clients whose key role is Retaining both Service and Sales clients. You will work to secure Used Car Inventory using our Lease Maturity Tools and appointment setting tools for our Sales Department by collaborating with the Sales Managers, Service Manager, Service Advisors, and Audi Brand Specialist. You'll be able to work with both Sales and Service Departments and convert Service Opportunities into New and Used Car retail Sales.
Essential Duties:
Assists and greets customer on both the Service Drive and Sales Department with the intention of retaining the client and or purchasing their current vehicle.
Assists the Service and Sales department in a supportive role with current, previous, and new clients with trouble shooting or vehicle questions.
Working monthly lease maturity portfolio. Making appointments for lease end customers to come in and review lease end options with the sales manager.
Demonstrate the ability to communicate through a wide array of digital tools and platforms. With competency in Microsoft programs like (Excel, Outlook, Word, etc.) and keen to learn new technologies.
Highly disciplined approach and works efficiently to meet the needs of guests, sometimes dealing with multiple guests simultaneously.
Keeps updated and is capable of absorbing and retaining information regarding vehicles, the technology within and value added products.
Demonstrates vast knowledge of the Audi product lineup, helps sales/service staff with understanding new technologies/updates.
Attends sales meetings.
Maintains professional appearance and workspace.
Sells and delivers professional service when needed in the sales department
Processes sales paperwork in accordance with dealership policies
Keeps up-to-date on new Audi products and services within the industry.
Will be responsible for clean and tidy showroom and vehicle display.
Approaches and greets overflow sales prospects in a timely manner.
Exhibits a high level of commitment to customer satisfaction.
We don't believe in high pressure sales. We simply help our customers find the vehicle that meets their needs, while giving them a great experience. We price our vehicles based on extensive research to be highly competitive and our management staff will coach you to success!
Audi Carlsbad has introduced an all-new compensation package that pays you in several different ways.
· Guaranteed hourly wage
· Volume / Unit bonuses
· Flex scheduling featuring 2 full days off every week plus an early and a late day
· You will receive a wide range of benefits including FULL medical, dental, and vision insurance
· Discounts and an associate pricing program on vehicles, parts and service
· Support for continuing education and personnel development are included
Technical Services Consultant - Clinical Chemistry
Service associate job in San Diego, CA
Are you an experienced Clinical Lab Professional? Labcorp is seeking a Technical Services Consultant, located in San Diego CA to support the clinical chemistry department. This unique position requires a technical leader with strong problem solving skills and technical expertise in Hematology, Blood Banking, Urinalysis, and Coagulation. The Technical Consultant will report to the Laboratory Manager and work directly with the Technical Director, Technical Supervisor(s), Laboratory Manager and Site Director.
**Pay Range: $58.00 - $65.00 per hour
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Work Schedule: Monday - Friday 8:00am - 4:30pm
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
Respond to customer inquiries involving highly complex technical or scientific questions
Provide reassurance to clients and identify opportunities to promote services
Act as a liaison between clients, sales, and technical departments to facilitate resolution of concerns
Manage and complete QCDs promptly, ensuring same-day resolution when possible
Support supervisors by providing on-site technical expertise and oversight
Monitor laboratory operations and assist in identifying and resolving errors
Oversee and execute the AMR process, ensuring regulatory compliance and data integrity
Handle method and instrument validations, ensuring proper documentation and implementation
Manage and coordinate lab-initiated and assigned projects, ensuring timely delivery and cross-functional collaboration
Collaborate with multiple teams across divisions to ensure seamless communication and execution
Maintain detailed logs and records of inquiries and resolutions
Assist with administrative tasks including answering phones, researching information, and managing databases
Requirements
Bachelor's degree in Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements
3-5 years of clinical laboratory experience in a CLIA, CAP laboratory environment
CA CLS license required
Familiarity with LCLS, LCWS, SIS, eAssist, and other Labcorp IT systems is preferred
Skilled in the use of Microsoft Office and EP Evaluator preferred
Demonstrated proficiency in the clinical chemistry along with strong knowledge of scientific concepts and effective clinical practices/procedures is preferred
Excellent technical and problem solving skills
Discretion in handling confidential information
Have demonstrated hands-on experience with laboratory procedures
Ability to pass a color blind test is required
The position requires the candidate to be extremely organized. Working to tight deadlines, flexibility in approach, exceptional communication skills and attention to detail are essential.
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyCustomer Service / Production
Service associate job in San Diego, CA
Replies within 24 hours Benefits:
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Paid time off
Benefits/Perks:
Competitive Pay
Paid Vacation and Holiday
Performance Bonus
Ongoing Training Opportunities
A Successful FASTSIGNS Sign Production Specialist Will:
Follow a layout to place computer-cut vinyl or full-color graphic image(s) on a predetermined substrate or medium
Prepare substrates for vinyl application to include cutting, painting, laminating, cleaning, etc
Weed excess vinyl from computer-cut images. Weeding techniques vary with size, type of vinyl, and complexity of images
Operate and maintain printer(s)
Perform quality assurance measures pre- and post-production by accurately reading and interpreting a Work Order and then proofing for errors or unacceptable standards
Perform finishing operations such as laminating and/or mounting of printed pieces
Report inventory levels and stock to be reordered to the center manager/production manager or franchisee.
Clean and maintain storage areas
Ideal Qualifications for FASTSIGNS Sign Production Specialist:
1-2 years of experience in sign production preferred
High school diploma or equivalent
Ability to stand for long periods of time (4 hours or more)
Ability to lift 50 or more pounds
Flexibility to lean over a waist-high table and use back-and-forth hand motion to apply vinyl letters and graphics to a substrate
Ability to work under pressure to output high-volume, high-quality work
Ability to use light power equipment
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you seeking a job that offers constant learning, skills growth, and a career path? If so, we seek employees like you in the ever-changing Sign Industry. Apply today! Compensation: $32,000.00 - $46,000.00 per year
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyService Consultant
Service associate job in San Diego, CA
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Employment Position: Full Time
Salary:
$40,000.00 - $110,000.00 Yearly
Salary is not negotiable.
Zip Code: 92111
Regional Quality Services (QS) Consultant - Central California
Service associate job in San Diego, CA
Job Title: Regional Quality Services Consultant
Reports To: Director of Quality and Clinical Services
FLSA Status: Exempt
Links Healthcare is a support services company for Skilled Nursing and Assisted Living Facilities focusing on the Quality of Patient Care and development of Healthcare Leaders. We take a familial approach towards our services which are designed to enhance the management and operational capabilities of our Healthcare Leaders.
About the Position
We are looking for a Regional Quality Services Consultant (QS Consultant) to assist our facilities in the Central California area. We are looking for someone who has experience as a Quality Nurse Consultant supporting Skilled Nursing Facilities for at least 3 years. The ideal candidate must be willing to travel across our facilities in the area.
Responsibilities not limited to the following:
Oversees the support provided by other consultants in the region
Ensures the delivery of nursing services in the facilities in collaboration with the administrator and director of nursing services, and other departments.
Assists in the Development and implementation of nursing policies and procedures that conform to current standards of nursing practice, facility philosophy, and operational policies while guiding compliance with state and federal laws and regulations.
Participates in management team meetings to discuss resident status, census changes, personnel, or resident complaints or concerns
Assists in the oversite nursing schedules to assure they meet resident needs and regulatory and budgetary standards
Coordinates and/or develops on-going QA tasks for nursing services to monitor nursing compliance with standards and regulatory requirements through rounds, interviews, and record reviews.
Establishes, implements, and monitors the infection control program designed to provide a safe, sanitary, and comfortable environment designed to prevent the devilment and transmission of disease and infection.
Qualifications:
Graduate of an accredited school of Nursing
Valid RN license
Minimum of 5 years working in a Skilled Nursing Facility required
Quality Nurse Consultant experience
Previous Director of Nursing Experience
PCC (Point Click Care) EMR system experience is preferred
Willing to travel to the areas covered
Benefits:
Healthcare Insurance
Dental
Vision
401(k)
Life Insurance
AD&D
Location: Central California Area with Heavy Traveling
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.
Auto-ApplyCollege Service Officer
Service associate job in Chula Vista, CA
Southwestern Community College District (SWCCD) is committed to meeting the educational goals of its students in an inclusive environment that promotes intellectual growth and develops human potential. We are the leader in equitable education that transforms the lives of students and communities.
SWCCD employees are collegial and collaborative. They demonstrate the highest degree of professionalism, integrity and respect when interacting with students, colleagues, leadership and members of the Jaguar community. Our employees actively honor and respect diversity to foster a safe and welcoming community where all are inspired to participate and realize a sense of belonging.
Incumbents exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.
Description
SUMMARY DESCRIPTION
Under general supervision of the Chief Safety Officer or designee, performs a wide variety of campus security and public services to ensure the safety of persons, protect property of various kinds, maintain order and enforce the rules and regulations governing students, faculty, and staff with superior customer service and ethical integrity; and enforces parking regulations.
College Service Officer is a non-sworn position and is not authorized to carry a firearm.
Qualifications
EDUCATION AND EXPERIENCE
Any combination equivalent to graduation from high school or GED
AND
One (1) year experience in security and/or in the law enforcement field.
* One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement.
* If specifically referenced (i.e. degree 'or equivalent'), related experience that is above the minimum requirement may be substituted for education on a year for year basis.
* Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services(NACES). A copy of the evaluation must be submitted with online application.
Before scanning attachments,remove/redact sensitive, confidential informationsuch as date of birth, social security number, address and photograph.
LICENSE OR CERTIFICATE
* Must satisfactorily pass a physical examination and a background investigation.
* Valid California driver's license and a safe driving record.
* Possession of, or ability to obtain, valid CPR and First Aid certification and/or EMT certification.
DESIRABLE QUALIFICATIONS:
* Knowledge of emergency preparedness procedures.
* Possession of, or ability to obtain, Incident Commend Systems (ICS) certifications - ICS 100.HE, ICS 200, ICS 700, ICS 800 within six (6) months of employment is desirable.
UNIFORMS/EQUIPMENT:
The job requires that officers be uniformed during the hours of duty. The employer provides all uniforms, safety and operational equipment; maintenance of uniforms provided by employer through dry cleaning contract.
KNOWLEDGE AND ABILITIES
Knowledge of:
* Safety hazard identification, observation and reporting techniques.
* Methods and techniques of report preparation and writing.
* Principles and applications of public relations.
Ability to:
* Learn and apply applicable provisions of state and federal laws and district policies.
* Exercise sound judgment.
* Recognize illegal, unsafe and contraband substances or weapons.
* Prepare clear and concise reports and routine correspondence.
* Remember details such as faces, license plate numbers, names and incidents.
* Administer emergency first aid and /or CPR.
* Work independently in the absence of supervision.
* Understand and follow oral and written instructions.
* Work effectively with a diverse population.
* Reason effectively during emergency situations and adopt an effective course of action.
* Perform multiple tasks in a calm, effective and efficient manner.
* Perform tasks that require physical exertion, stamina, flexibility, and standing or walking for long periods of time.
* Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.
* Communicate clearly and concisely, both orally and in writing.
JOB DESCRIPTION:College Service Officer
Duties
REPRESENTATIVE DUTIES
* Patrol by foot, motorized cart, or vehicle in order to assist with public services including providing protection to District buildings and property and guarding against fire, intrusion, theft and vandalism.
* Notify supervisor of suspected illegal activity on campus property; observe and report unsafe conditions and/or occurrences; make written and oral reports of any hazardous condition impacting the college and its community.
* Take and write non-police incident reports or complaints from students, visitors, faculty, and staff.
* Receive and respond to requests for help and assistance for ill, injured, or disabled persons; administer basic first aid and CPR according to established guidelines.
* Secure doors, windows, and/or gates to District buildings.
* Provide traffic control and direction as needed; places traffic barricades as appropriate.
* Enforce parking regulations on campus and issue parking citations as necessary; assist in parking permit sales and collection of fines.
* Act as a witness for sworn law enforcement officers when observing crimes.
Supplemental Information
SALARY SCHEDULE:CSEA - Classified Bargaining Unit
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
This is a non-telecommuting position.
Professional Services Veterinarian San Diego CA
Service associate job in San Diego, CA
Professional Services Veterinarian
As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities.
This position can be based in San Diego, CA or Austin, TX
In this role you will:
Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing.
Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc.
Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities.
Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials.
Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate.
Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities.
Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints.
Adhere to and model the IDEXX Purpose & Guiding Principles.
Perform other duties as assigned.
What you will need to succeed:
DVM degree or equivalent.
Advanced degree or board certification preferred.
Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice
Licensed to practice in at least one state a plus.
Solid knowledge of current topics and issues in clinical veterinary medicine.
Strong business acumen, including specific knowledge of products and services sold.
Seasoned business and medical professional.
Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately.
Strong facilitator, able to resolve conflict through mutual understanding and respect.
Excellent customer service and business relationship-building skills required.
Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns.
Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment.
High integrity and honesty to keep commitments to Employees, Customers, and the Company.
Goal oriented, with drive, initiative and passion for business and team excellence.
Ability to organize and prioritize.
Have a service-oriented attitude.
Computer proficiency in Microsoft PowerPoint, Excel, and Word
Able to accommodate extensive travel up to 75% (four days in the field, one day work from home)
Company vehicle provided
Hold a valid driver's license
Extended hours may be required.
This position can be based in San Diego, CA or Austin, TX
What you can expect from us:
Annual Salary $140,000-160,000 based on experience
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Why IDEXX?
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
No unsolicited Employment Agency resumes are accepted.
#LI-CFO
#LI-REMOTE
Auto-ApplyBDC Service Rep/Call Center
Service associate job in Escondido, CA
Do you love helping customers and have great phone skills? Would you want to work in a position with serious potential for growth in your career? Look no further! Lexus Escondido is seeking an experience Customer Service Professional to help with booking Service appointments over the phone! Join our culture of excellence and reap our generous benefits!
What we offer:
Excellent company culture
Advancement opportunities
Medical, Dental, and Vision plans
Company-paid Life Insurance
401(k) savings plan with company match
Paid vacation
Tuition reimbursement
Major Essential Duties:
Promptly and professionally answer multiple inbound calls with the number one goal being to provide an
exceptional guest experience
and to schedule a solid and specific service reservation with the service team.
Provide clients with information pertaining to current service offerings.
Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services.
Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
Other duties as assigned.
Qualifications
Values that align with our core principles: Integrity, Teamwork, Innovation, Respect, and Excellence
2-3 years of customer service experience or equivalent combination of education and training
Strong customer relations skills with the ability to understand and respond to customer inquiries
Clear and professional verbal and written communication skills
Professional appearance and demeanor
We are an EOE/M/F/D/V Employer and support a drug free workplace.
Auto-ApplyOutbound Call Center
Service associate job in Chula Vista, CA
Job Description
JOB TITLE: Outbound Call Center
REPORTS TO: Call Center Supervisor
STATUS: Full-Time (6-month Contract)
THE ORGANIZATION
Operation Samahan (OpSam Health) is a Federally Qualified Health Center (FQHC) that serves the San Diego County community. Founded in 1973 in a barber shop in Downtown San Diego by Filipino health professionals offering services to immigrants who did not have the finances, linguistic skills, or ability to navigate the health care system. Today, Operation Samahan has evolved into a diverse community health center with services available in National City, Mira Mesa, City Heights, and Rancho Penasquitos. We provide primary care, dental, behavioral health, family planning, integrative health and wellness, healthy eating, civic engagement, and other health related services to the uninsured, underinsured, and underserved families of all income levels regardless of their ability to pay.
JOB PURPOSE:
The Call Center Representative is responsible for making outbound calls to assigned lists of patients to facilitate patient engagement and service utilization. The representative will provide information, assist patients in selecting primary care providers, and ensure the accuracy of patient records. The role also includes educating patients on the services available through the clinic and guiding them on eligibility and registration. Additionally, the representative assists with special projects as needed or when workload permits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Make outbound calls to Health Plan assigned Medi-Cal patients to Opsam Health who have not yet established primary care and schedule their appointments.
Make outbound calls to list of established patients that have lost to follow-up
Make outbound calls to patients as assigned
Perform patient registration and appointment scheduling
Engage patients by providing detailed information about clinic services and guiding them through the registration process.
Confirm and update patient information in the electronic health records system (ECW) to ensure accuracy.
Determine the patient's insurance status and assist with documentation for billing purposes.
Explain payment options, including the sliding fee scale, and arrange for payments as needed.
Recognize and respond to patients' needs for immediate or urgent care services.
Assist patients in navigating the healthcare system and understanding their benefits and eligibility.
Accurately enter data related to program eligibility, registration, and service documentation.
Assist with special projects as assigned, when workload permits, to support overall clinic operations.
QUALIFICATIONS:
Familiarity with Medi-Cal, contracted insurance plans, and third-party payer requirements preferred.
Proficient in Windows and Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
Strong organizational skills and the ability to prioritize tasks effectively.
Excellent verbal and written communication skills, with a focus on customer service and patient interaction.
Ability to build and maintain positive interpersonal relationships with diverse groups of people.
Flexibility to handle multiple tasks efficiently and maintain composure under pressure.
Demonstrated ability to follow instructions and exercise sound judgment.
Strong analytical skills and attention to detail.
Bilingual (English/Spanish or English/Tagalog) preferred.
EDUCATION AND EXPERIENCE:
High school diploma or GED required.
At least one year of experience in a customer service role, preferably within a healthcare setting.
Experience working in a community health center is preferred.
PHYSICAL DEMANDS:
Frequent use of a computer, telephone, fax, and copier.
Ability to sit or stand for long periods, bend, climb, and lift up to 25 lbs.
SALARY RANGE:
$21.00 - $24.00 per hour
Sanitation Custodian - Employee Services - Yosemite - Employee Services
Service associate job in National City, CA
Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in our level of service and safety we provide! Cleanliness is a necessity of every business. As a Custodial Services worker on our team, you?ll take on the important job of keeping our operations and locations clean, so that our customers can stay happy and healthy. The best part? It?s just the starting point of your career! It?s time to pursue what matters to you.
Essential functions and responsibilities?of the position may vary by Aramark location based on client requirements?and business needs
**Long Description**
COMPENSATION: The Hourly rate for this position is $17.45 to $17.45. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
**Job Responsibilities**
+ Adheres to established procedures to provide a safe working environment including aligning with OSHA, state/local, federal, and Aramark regulations
+ Maintains a clean and orderly environment to project the safety and health of others
+ Accurately maintains and cleans housekeeping equipment
+ Cleans assigned areas to Aramark and client standards and requirements
+ Follows procedures for storage and disposal of trash and transports it to designated areas
+ Reports maintenance concerns via work order requests to appropriate personnel
+ Secures the facility, ensuring building is locked/unlocked as required
+ Ensures security of company assets
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
+ Previous custodial experience preferred.
+ Able to follow basic safety procedures and precautions due to physical risks and exposure to hazardous chemicals
+ Maintains friendly, efficient, positive guest service demeanor towards guests, clients and co-workers
+ Adaptable to guests? needs
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook , Instagram and Twitter .