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  • Customer Service Representative

    Edelbrock Group 3.9company rating

    Service associate job in Jackson, MS

    A Customer Service Representative role is to be the first point of contact for our customers, providing exceptional service and support to address their inquiries, resolve issues, and ensure overall satisfaction. Responsibilities: Communicate with customers via phone and email. Investigate and resolve customer issues, escalating complex cases to appropriate team members when necessary. Build and maintain strong relationships with customers to foster loyalty and retention. Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer service experience. Work with sales department/tech department to provide information to customers. Provide product ETA's, and pricing. Work with internal departments to facilitate customer's needs. Data entry in various platforms. Qualifications: At least 1 - 3 years of work experience in customer service. High school diploma or equivalent. Excellent phone etiquette and verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. Strong problem-solving abilities and attention to detail. Proficient in Excel, Word, Oracle, and Adobe.
    $26k-30k yearly est. 5d ago
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  • Provider Relations Representative II, Dental - Mississippi

    Avesis

    Service associate job in Jackson, MS

    Join us for an exciting career with the leading provider of supplemental benefits! Our Promise Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. At Avesis, the Provider Relations Representative plays a vital role in connecting our dental provider community with the resources, education, and support they need to thrive. As a key member of our Provider Relations Department, you'll be the bridge between Avesis and our participating provider network, ensuring that our partners are equipped, informed, and engaged every step of the way. If you're a self-driven communicator who thrives on building relationships and solving problems, this is the role for you. Your expertise and passion will directly contribute to Avesis's mission of delivering high-quality, accessible dental care to our members, while also supporting and nurturing the growth of our provider community. Join us in making a meaningful impact in the healthcare space! In this role, you will combine the flexibility of a hybrid work environment with the opportunity to build lasting partnerships both remotely and in the field. You will lead efforts to foster the best-in-class provider education, tackle provider inquiries and issues, and manage a variety of initiatives that enhance our relationships with the provider network. Our chosen candidate must reside within the state of Mississippi due to the travel component of this role. Functional Competencies: Provider Relations encompasses several diverse provider administrative duties to improve the Avesis provider experience including direct provider engagement and training with the goal of resolution of issues. Conduct provider outreach via in-person/video/phone or email by providing training, orientation, and coaching for performance improvement within provider practices. Provide guidance through education to enable Avesis network providers to become more self-sufficient in confirming eligibility, claims submission and payment by use of available tools. Consistently documents all provider interactions, including calls, emails, virtual and in-person visits, in accordance with departmental standards. Ensures that notes are clear, timely, and accurately reflect the nature of the communication to support ongoing relationship management, issue resolution, and continuity of service across teams. Maintains thorough and timely records to ensure accountability, transparency, and effective information sharing across teams. Conduct monthly and/or quarterly meetings with provider groups documenting discussions, issues, attendees, action items, researching claims or prior authorization issues on site and routing to the appropriate party for resolution. Owns and manages relationship and performance of assigned provider groups. Serves as the primary point of contact for assigned providers. Communicate and shares provider claims and directory reporting both internally and externally and additional reporting as necessary. Complete provider orientation via phone, email, in-person and/or virtually for all applicable product lines to train, resolve issues, and educate staff/providers. Perform onsite facility reviews, when applicable and conduct quarterly face-to-face visits within the assigned territory and/or market. Work closely and coordinates with Avesis Claims, Customer Service, Utilization Management, Clinical Management, Credentialing, Recruitment, Account Management, and other staff to develop operational solutions for various provider network projects. Educate providers regarding state program, group policies, and/or health plan policies and procedures and state/federal regulation for compliance requirements. Investigate and respond to complex provider related issues and initiate change of provider demographic related database information. Responds to general provider contract inquiries, provider education and non-routine claim issues. Attend work-related events/conferences while representing the organization and brand in a professional manner. Coaches, mentors, and develops junior team members as applicable. Core Competencies: Knowledge of health plan operations. Knowledge of provider/health plan contracts/agreements. Microsoft applications and other windows-based applications to include an intermediate level in Microsoft Excel and databases. Knowledge of and intermediate ability to use various computer programs such as Microsoft Office including spreadsheets, databases, word processing and presentation software and programs/systems utilized in data analysis. Behavioral Competencies Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth. Initiative: readiness to lead or take action to achieve goals. Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing. Member-focused: going above and beyond to make our members feel seen, valued, and appreciated. Detail-oriented and thorough: managing and completing details of assignments without too much oversight. Flexible and responsive: managing new demands, changes, and situations. Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task. Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required. Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties. Minimum Qualifications: High School Diploma or equivalent. 1 to 2+ years of Dental office experience. Comprehension of Medical/Dental Terminology. Must reside within the state of Mississippi A valid driver's license with proof of auto insurance and the ability to use your own vehicle. The ability to travel up to 50% is required to meet prospective clients, existing customers, attend trade shows and other meetings as needed. Travel times may vary and can range from short overnight trips to extended stays. As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient. Preferred Qualifications: Bachelor's degree Previous Provider Relations Experience Dental Assisting National Board (DANB) certified or Certified dental assistance (CDA). 1 year of experience with provider credentialing and contracting processes. 1 year of dental insurance claim experience, as well as the ability to analyze data to resolve provider claim issues. At Avsis, we strive to design equitable, and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current pay ranges for new hires in each zone are: Zone A: $46,080.00-$76,800.00 Zone B: $50,220.00-$83,700.00 Zone C: $54,050.00-$90,080.00 FLSA Status: Salary/Exempt This role may also be eligible for benefits, bonuses, and commission. Please visit Avesis Pay Zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. We Offer Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way. Competitive compensation package. Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period. Life and disability insurance. A great 401(k) with company match. Tuition assistance, paid parental leave and backup family care. Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent. Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best. Employee Resource Groups that advocate for inclusion and diversity in all that we do. Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability. How To Stay Safe Avsis is aware of fraudulent activity by individuals falsely representing themselves as Avsis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company. Avsis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during our process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avsis recruiters will come from a verified email address ending in @ Avsiscom. We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to . To learn more about protecting yourself from fraudulent activity, please refer to this article link (articles/how-avoid-scam). If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: #/) with the Federal Trade Commission. Avsis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity. Equal Employment Opportunity At Avsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avsis, where We See You!
    $26k-37k yearly est. 3d ago
  • Customer Support Specialist

    Blue Cross & Blue Shield of Mississippi 4.3company rating

    Service associate job in Jackson, MS

    **This role is 100% onsite in Flowood, MS. There is no remote capacity.** The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to my Blue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved. This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs. Job-Specific Requirements: Must have a Bachelor's degree with at least a 3.0 GPA. Must have proficient computer skills and be able to successfully complete all levels of the call center training program. Excellent active listening skills in order to clearly understand members' issues. Must possess excellent communication skills to ensure a professional company image is projected at all times. Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.
    $31k-40k yearly est. 2d ago
  • Chemical Service Specialist, West Tennessee

    Quaker Chemical Corporation 4.6company rating

    Service associate job in Jackson, MS

    About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the worlds largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. Position Summary: This position is self-directed on a day-to day basis. They are responsible for performing daily product and process optimization activities in a sales region to meet the needs of the customer. This includes: performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed. A Sr TSS is capable of recommending and implementing process improvements related to QH products that impact customer performance, including organizing resources and reports for customer trials to improve performance. Travel to customer sites/laboratories approximately 75%. Job Accountabilities: * Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects. * Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets. * Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance. * Perform multi-site technical and sales oriented administrative duties in a manufacturing environment. * Acquires, records and analyzes process and usage data to establish baseline. * Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals. * Interaction with Fluidcare as well as with customers operations, technical personnel and other suppliers. * Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals. * Working knowledge of customers processes, understands QH product portfolio, and the proper methods and conditions to achieve optimal performance. * Organizes local resources for customer trials in conjunction with Product Application Managers. Responsible for data collection and reporting of process and product performance. * Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc. Education, Experience, Skills & Competencies: * Bachelors Degree required in Chemistry, Engineering, or any relevant business related area or minimum of 5 years related industry experience required. * Customer Focus Dedicated to meeting customer expectations and requirements. * Results Driven Holds self and others accountable for achieving performance objectives. * Ability to work independently and/or with minimal supervision. * Communications skills Written, verbal and active listening. * Proficient in English Written and spoken. * Must have basic working knowledge of Microsoft Office. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veterans status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.
    $58k-89k yearly est. 60d+ ago
  • Front of House Customer Service Professional

    Chick-Fil-A County Line Rd FSU

    Service associate job in Jackson, MS

    Job Description Working at Chick‑fil‑A is more than just a job! It's a stepping-stone to a successful future in the world of business or a career with Chick-fil-A. ABOUT OUR COMPANY: At Chick-fil-A, our vision is to be the world's most caring company. We aim to care for customers and communities well. We know that starts with people like you! Working in a Chick-fil-A restaurant offers a space for teamwork and leadership development in a fast-paced environment. Many Team Members may choose to advance at their local restaurant or take the skills they've learned to pursue other careers. THE POSITION: Front of House Team Members are the face of our establishment and are the first step in providing a "Remark"able experience to our guests.Their responsibility is to provide a welcoming environment of hospitality for the guests, while fulfilling orders both quickly and accurately. Job opportunities as a Front of House Team Member include full-time and part-time positions. Prior customer service or other restaurant experience is not required, but preferred. THE LOCATION: Chick-fil-A County Line Road is located in Jackson, Mississippi, just off I-55 and convenient to all of the Greater Jackson area! WHY YOU SHOULD APPLY: Chick-fil-A is a growing company Training and advancement opportunities Invest in your future Enjoy flexible hours Find a culture that is unique Serve with a team that cares We're closed on Sunday! Free food when you work! Health Insurance available Scholarships (if still attending college) QUALITIES WE ARE LOOKING FOR: Consistency and Reliability Cheerful and Positive Attitude Values Teamwork Loves Serving and Helping Others REQUIREMENTS: Available for a minimum of 20 hours a week PAY RATE: DOE ($11.00+)
    $29k-63k yearly est. 30d ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Service associate job in Jackson, MS

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 13d ago
  • Service Consultant

    Rogers-Dabbs Chevrolet

    Service associate job in Brandon, MS

    At Rogers Dabbs Chevrolet we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rogers Dabbs Chevrolet is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Are you a go-getter with a positive disposition and a passion for making customers happy? We are seeking a Service Consultant with excellent customer service skills and a winning attitude. In this role, you will be the liason between the technician and the consumer. High energy, time managaement skills, attention to detail, work ethic and accuracy is very important in this job. What We Offer Medical and Dental Insurance 401K Plan Paid vacation Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Health and wellness Discounts on products and services Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Essential Duties • Advises customers about necessary service for routine maintenance. • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. • Prepares a repair order showing time, cost and labor estimates for service. • Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. • Explains the work performed and the repair order charges to the customer. • Handles customer complaints. • Schedules service appointments. • Obtains customer and vehicle data prior to arrival when possible. • Greets customers in a timely, friendly manner and obtains vehicle information. • Test drives the vehicle with customer as needed to confirm the problem or refer to test technician. • Refers to service history, inspects vehicle, and recommends additional needed service. • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. • Provides a complete and accurate written cost estimate for labor and parts. • Establishes “promised time.” Checks with dispatcher, if necessary. • Obtains customer's signature on repair order; provides customer with a copy. • Establishes customer's method of payment. Obtains credit approval, if necessary. • Notifies dispatcher of incoming work. • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. • Implements and maintains a service marketing program. • Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. • Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. • Keeps service department forms, menus and pricing guides up-to-date. • Implements a quality control process to eliminate comebacks. • Maintains high customer satisfaction standards. • Handles telephone inquiries regarding appointments and work in process. • Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work. • Maintains a professional appearance. • Keeps work area clean. • Other tasks as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Mathematical Skills • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. • Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Certificates, Licenses, Registrations • Valid Driver's License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $42k-78k yearly est. Auto-Apply 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Service associate job in Jackson, MS

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $24k-29k yearly est. 3d ago
  • Life Service Specialist

    Sfbli

    Service associate job in Jackson, MS

    Job Opportunity: Life Service Specialist at Southern Farm Bureau Life Insurance Company Overview: Southern Farm Bureau Life Insurance is a leading provider of life insurance and financial services. We are committed to serving our policyholders and communities with integrity and excellence. As a Life Service Specialist, you'll be an essential part of our Policy Service team, contributing to the success of our organization. Position: Life Service Specialist The Life Service Specialist provides support to our agents and policy owners to provide them with information concerning our traditional life, health, disability income, universal life, adjustable premium life, and long-term care policies. This position performs the appropriate transactions to accomplish service requests on these policies. Qualifications Bachelor's degree or Associate's degree and two years' Customer Service related experience or five years' customer experience (i.e. call center, banking, insurance, etc.) Basic insurance knowledge preferred Prior customer service experience preferred Basic Microsoft Office knowledge preferred (Including basic word and basic windows) Good typing skills (25 wpm) Good organizational skills Good communication skills, both oral and written Good multi-tasking abilities Responsibilities: Handles product related requests and provides support to our agents and policy owners and resolves product or service related issues. Multi-tasks between answering calls and processing transactions. Correspond with agents, policyowners, banks, etc. to supply general policy information such as policy values, paid-to date, beneficiary of record, benefits, basic 1099-INT and 1099-R information, etc. Process transaction requests from policy owners and agents including: addresses, name/beneficiary/ownership, mode changes, dividend option changes, assignments, policy loans, policy surrenders, etc. Determine appropriate forms or requirements needed to accomplish certain service requests on policies; verify forms are completed correctly; endorse forms when appropriate. Quote general policy information and policy values (cash values, dividend values, loan values, etc.) and determine whether requests for policy distribution are properly authorized. Research and apply payments received; contact the policy owner and agent when necessary. Send copies of annual reports, tax forms, premium notices, and other requested information. Perform basic research on policy transactions. Perform appropriate accounting when necessary. Enter journal entries in EAS. Enter cash disbursements in Ingenium. Recognize when to send Client Review Opportunities to our agents to generate potential sales for our policy owners. Evaluate and identify opportunities and improvements that positively impact the customer's experience. Employee Benefits: We value our employees' well-being and offer a comprehensive benefits package: Health Insurance: Comprehensive coverage for employees and their families. Access to an onsite clinic, preventive care, and prescription drugs. Mental health coverage and an Employee Assistance Program. Active Lifestyle Rewards Program: Incentives for maintaining an active lifestyle. Rewards for participating in fitness challenges and wellness activities. Weight Management Programs: Customized weight management plans. Support for achieving and maintaining a healthy weight. Employee Engagement: Opportunities to connect with colleagues. Fun teambuilding activities. Annual events for employees and their families Company Picnic, Thanksgiving lunch, Christmas Reception. Family Fun Night Onsite Cafe: Convenient access to nutritious meals. Promoting healthy eating habits. Learning & Development: Continuous learning opportunities. Tuition reimbursement for further education. Mentorship Programs: Pairing employees with mentors. Professional growth and guidance. Promotional Opportunities: Advancement within the company. Career growth prospects. Life Insurance and Company-Funded Pension: Financial security for employees and beneficiaries. Retirement planning. Volunteer Days: Paid time off for volunteering. Contributing to the community.
    $30k-50k yearly est. 36d ago
  • Customer Service II

    Baptist Anderson and Meridian

    Service associate job in Pearl, MS

    The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow. Seeks help from appropriate sources when needed. Complies with all organizational policies regarding ethical business practices. As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams. Schedules appointments, gathers demographic and insurance information and enters into the practice management system. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals. Specifications Experience Minimum Required One (1) year of experience in a physician practice or clinic. Preferred/Desired Education Minimum Required Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Current knowledge of medical terminology. Preferred/Desired Special Skills Minimum Required Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Licensure Minimum Required Preferred/Desired
    $23k-30k yearly est. Auto-Apply 38d ago
  • Clinical Services Representative 1- Surgical

    FMOL Health System 3.6company rating

    Service associate job in Jackson, MS

    The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision. * Patient Medical Record and Systems * Demonstrates the ability to accurately access and document patient care activities and hospital processes. * Demonstrates competency in order entry. * Quality * Demonstrates the ability to effectively and appropriately utilize designated communication systems. * Demonstrates competencies in the care and service to our patients and customers of all ages. * Communicates notification of stat orders in a timely and appropriate manner. * Maintains orderly nursing station through continual observation for cleanliness. * Suggests ways of improving the provision of patient care through the appropriate channels. * Demonstrates sensitivity to the comfort of all customers/guests and responds appropriately to their needs utilizing cultural and religious sensitivity. * Utilizes time to accomplish work in an efficient manner. * Employee shall conform to regulatory, customer and organizational requirements. * Operates equipment and performs job-related duties in a safe manner. * Adheres to infection control practices. Has completed required TB skin test(s). * Collaboration & Partnership * Participates in facilitating unit operations, acting as a team member to provide quality care and services. * Communicates effectively with the physicians and other members of the healthcare team to provide a multidisciplinary team approach to the provision of patient care. * Demonstrates effective problem solving and communicates effectively with appropriate team members utilizing the chain of command; * Demonstrates ability to make patients, guests, and co-workers feel welcomed and respected as individuals, treating others with dignity and respect. * Demonstrates the ability to work as a team player. * When requested, adjusts personal schedule to meet department/unit needs. * Other Duties as Assigned * Insert Performance Expectation * Adheres to hospital policy on the usage of Paid Time Off and Extended Illness Time. * Reports to work on time, and if necessary, reports tardiness to appropriate person. * Maintains a professional appearance, according to job requirements, at all times. * Attended all required mandatory educational sessions. * Responds appropriately to fire, safety and disaster situations. Utilizes Personal Protective Equipment (PPE) in the appropriate manner for optimal personal protection. * Assumes personal responsibility for ongoing continuing education and professional development. * High school diploma or equivalent. Medical terminology preferred. Previous clerical experience with basic knowledge of computer operation is preferred. Medical Terminology preferred Requires high degree of accuracy, organizational skills and pleasant manner; good oral and written communication skills; strong desire to teach others, computer skills and multiline telephone skills. Must be willing to rotate shifts, days off, weekends and work areas. *
    $23k-42k yearly est. 9d ago
  • Coordinator-Customer Service II

    Baptist Memorial Health Care 4.7company rating

    Service associate job in Jackson, MS

    Purpose of Position and Scope of Responsibility Principal Accountabilities/Responsibilities Minimum Qualifications Minimum Education Minimum Experience Minimum Licensure, Registration, CertificationDesired Qualifications Desired Education Desired Experience Desired Licensure, Registration, Certification
    $20k-26k yearly est. 7d ago
  • Clinical Services Representative 1- Surgical

    Franciscan Missionaries of Our Lady University 4.0company rating

    Service associate job in Jackson, MS

    The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision. Responsibilities * Patient Medical Record and Systems * Demonstrates the ability to accurately access and document patient care activities and hospital processes. * Demonstrates competency in order entry. * Quality * Demonstrates the ability to effectively and appropriately utilize designated communication systems. * Demonstrates competencies in the care and service to our patients and customers of all ages. * Communicates notification of stat orders in a timely and appropriate manner. * Maintains orderly nursing station through continual observation for cleanliness. * Suggests ways of improving the provision of patient care through the appropriate channels. * Demonstrates sensitivity to the comfort of all customers/guests and responds appropriately to their needs utilizing cultural and religious sensitivity. * Utilizes time to accomplish work in an efficient manner. * Employee shall conform to regulatory, customer and organizational requirements. * Operates equipment and performs job-related duties in a safe manner. * Adheres to infection control practices. Has completed required TB skin test(s). * Collaboration & Partnership * Participates in facilitating unit operations, acting as a team member to provide quality care and services. * Communicates effectively with the physicians and other members of the healthcare team to provide a multidisciplinary team approach to the provision of patient care. * Demonstrates effective problem solving and communicates effectively with appropriate team members utilizing the chain of command; * Demonstrates ability to make patients, guests, and co-workers feel welcomed and respected as individuals, treating others with dignity and respect. * Demonstrates the ability to work as a team player. * When requested, adjusts personal schedule to meet department/unit needs. * Other Duties as Assigned * Insert Performance Expectation * Adheres to hospital policy on the usage of Paid Time Off and Extended Illness Time. * Reports to work on time, and if necessary, reports tardiness to appropriate person. * Maintains a professional appearance, according to job requirements, at all times. * Attended all required mandatory educational sessions. * Responds appropriately to fire, safety and disaster situations. Utilizes Personal Protective Equipment (PPE) in the appropriate manner for optimal personal protection. * Assumes personal responsibility for ongoing continuing education and professional development. Qualifications * High school diploma or equivalent. Medical terminology preferred. Previous clerical experience with basic knowledge of computer operation is preferred. Medical Terminology preferred Requires high degree of accuracy, organizational skills and pleasant manner; good oral and written communication skills; strong desire to teach others, computer skills and multiline telephone skills. Must be willing to rotate shifts, days off, weekends and work areas. *
    $20k-32k yearly est. 9d ago
  • Service Representative

    Labcorp 4.5company rating

    Service associate job in Flowood, MS

    Requirements: * High School Diploma or equivalent is preferred. * Must have a Valid Driver's License and clean driving record. * Must be at least 21 years' old. * Previous driver/courier experience is preferred. * Customer service experience is a plus. * Very punctual with strong time management skills * Strong attention to detail and organizational skills * Ability to problem solve customer issues. * Able to lift to 50 lbs. If you're looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference, apply today! Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. LabCorp seeking a Service Representative/Courier to join our team in Flowood MS. In this position, you will be responsible for the pickup, transport and delivery of medical specimens, lab supplies and reports, while providing excellent service to our clients. OPTIONAL: Included with this position is a company vehicle to use for the route. In addition, for only $125 per month, you will have the option of taking this vehicle home with you and using it for personal use. If you choose to use the company vehicle for personal use all gas, tolls and maintenance are covered by the company. The schedule for this position will be Monday-Friday 8:00am-5:00pm Job Duties/Responsibilities: * Load all necessary suppliers needed for the daily pickups. * Complete daily pick-up schedule in a timely manner * Deliver all daily picks to your branch at the end of your shift. * Handle all specimens and lab samples in safe and efficient manner. * Safely operate company vehicle and obey all traffic laws. * Utilize handheld electronic device to manage daily picks up. * Work directly with dispatcher for additional pick-ups as needed. * Evaluate traffic patterns, alternative routes and weather conditions as needed. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $21k-27k yearly est. Auto-Apply 6d ago
  • Financial Services Representative

    Worldacceptance

    Service associate job in Magee, MS

    World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $15 - $19 What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care. Physical Demands and Working Conditions: • Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching. • Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers). • Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. • Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. • Occasional local travel; may include extended hours, evenings, or weekends. • Standard indoor office setting with shared workspace, typical noise, lighting, and temperature. • Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. • Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
    $15-19 hourly Auto-Apply 60d+ ago
  • Chemical Service Specialist, West Tennessee

    Quaker Houghton 4.6company rating

    Service associate job in Jackson, MS

    Job Description About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. Position Summary: This position is self-directed on a day-to day basis. They are responsible for performing daily product and process optimization activities in a sales region to meet the needs of the customer. This includes: performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed. A Sr TSS is capable of recommending and implementing process improvements related to QH products that impact customer performance, including organizing resources and reports for customer trials to improve performance. Travel to customer sites/laboratories approximately 75%. Job Accountabilities: Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects. Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets. Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance. Perform multi-site technical and sales oriented administrative duties in a manufacturing environment. Acquires, records and analyzes process and usage data to establish baseline. Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals. Interaction with Fluidcare as well as with customer's operations, technical personnel and other suppliers. Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals. Working knowledge of customers processes, understands QH product portfolio, and the proper methods and conditions to achieve optimal performance. Organizes local resources for customer trials in conjunction with Product Application Managers. Responsible for data collection and reporting of process and product performance. Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc. Education, Experience, Skills & Competencies: Bachelor's Degree required in Chemistry, Engineering, or any relevant business related area or minimum of 5 years related industry experience required. Customer Focus - Dedicated to meeting customer expectations and requirements. Results Driven - Holds self and others accountable for achieving performance objectives. Ability to work independently and/or with minimal supervision. Communications skills - Written, verbal and active listening. Proficient in English - Written and spoken. Must have basic working knowledge of Microsoft Office. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran's status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.
    $58k-89k yearly est. 29d ago
  • Front of House Customer Service Professional

    Chick-Fil-A County Line Rd FSU

    Service associate job in Jackson, MS

    Working at Chick‑fil‑A is more than just a job! It's a stepping-stone to a successful future in the world of business or a career with Chick-fil-A. ABOUT OUR COMPANY: At Chick-fil-A, our vision is to be the world's most caring company. We aim to care for customers and communities well. We know that starts with people like you! Working in a Chick-fil-A restaurant offers a space for teamwork and leadership development in a fast-paced environment. Many Team Members may choose to advance at their local restaurant or take the skills they've learned to pursue other careers. THE POSITION: Front of House Team Members are the face of our establishment and are the first step in providing a "Remark"able experience to our guests.Their responsibility is to provide a welcoming environment of hospitality for the guests, while fulfilling orders both quickly and accurately. Job opportunities as a Front of House Team Member include full-time and part-time positions. Prior customer service or other restaurant experience is not required, but preferred. THE LOCATION: Chick-fil-A County Line Road is located in Jackson, Mississippi, just off I-55 and convenient to all of the Greater Jackson area! WHY YOU SHOULD APPLY: Chick-fil-A is a growing company Training and advancement opportunities Invest in your future Enjoy flexible hours Find a culture that is unique Serve with a team that cares We're closed on Sunday! Free food when you work! Health Insurance available Scholarships (if still attending college) QUALITIES WE ARE LOOKING FOR: Consistency and Reliability Cheerful and Positive Attitude Values Teamwork Loves Serving and Helping Others REQUIREMENTS: Available for a minimum of 20 hours a week PAY RATE: DOE ($11.00+)
    $29k-63k yearly est. 60d+ ago
  • Life Service Specialist

    Sfbli

    Service associate job in Jackson, MS

    Job Opportunity: Life Service Specialist at Southern Farm Bureau Life Insurance Life Service Specialist Location: Jackson, MS The Life Service Specialist provides support to our agents and policy owners to provide them with information concerning our traditional life, health, disability income, universal life, adjustable premium life, and long-term care policies. This position performs the appropriate transactions to accomplish service requests on these policies. Qualifications Bachelor's degree or Associate's degree and two years' Customer Service-related experience or five years' customer experience (i.e. call center, banking, insurance, etc.) Basic insurance knowledge preferred Prior customer service experience preferred Basic Microsoft Office knowledge preferred (Including basic word and basic windows) Good typing skills (25 wpm) Good organizational skills Good communication skills, both oral and written Good multi-tasking abilities Responsibilities: Handles product related requests and provides support to our agents and policy owners and resolves product or service related issues. Multi-tasks between answering calls and processing transactions. Correspond with agents, policyowners, banks, etc. to supply general policy information such as policy values, paid-to date, beneficiary of record, benefits, basic 1099-INT and 1099-R information, etc. Process transaction requests from policy owners and agents including: addresses, name/beneficiary/ownership, mode changes, dividend option changes, assignments, policy loans, policy surrenders, etc. Determine appropriate forms or requirements needed to accomplish certain service requests on policies; verify forms are completed correctly; endorse forms when appropriate. Quote general policy information and policy values (cash values, dividend values, loan values, etc.) and determine whether requests for policy distribution are properly authorized. Research and apply payments received; contact the policy owner and agent when necessary. Send copies of annual reports, tax forms, premium notices, and other requested information. Perform basic research on policy transactions. Perform appropriate accounting when necessary. Enter journal entries in EAS. Enter cash disbursements in Ingenium. Recognize when to send Client Review Opportunities to our agents to generate potential sales for our policy owners. Evaluate and identify opportunities and improvements that positively impact the customer's experience. Employee Benefits: We value our employees' well-being and offer a comprehensive benefits package: Health Insurance: Comprehensive coverage for employees and their families. Access to an onsite clinic, preventive care, and prescription drugs. Mental health coverage and an Employee Assistance Program. Active Lifestyle Rewards Program: Incentives for maintaining an active lifestyle. Rewards for participating in fitness challenges and wellness activities. Weight Management Programs: Customized weight management plans. Support for achieving and maintaining a healthy weight. Employee Engagement: Opportunities to connect with colleagues. Fun teambuilding activities. Annual events for employees and their families Company Picnic, Thanksgiving lunch, Christmas Reception. Family Fun Night Onsite Cafe: Convenient access to nutritious meals. Promoting healthy eating habits. Learning & Development: Continuous learning opportunities. Tuition reimbursement for further education. Mentorship Programs: Pairing employees with mentors. Professional growth and guidance. Promotional Opportunities: Advancement within the company. Career growth prospects. Life Insurance and Company-Funded Pension: Financial security for employees and beneficiaries. Retirement planning. Volunteer Days: Paid time off for volunteering. Contributing to the community.
    $30k-50k yearly est. 8d ago
  • Customer Service Coordinator II

    Baptist Memorial Health Care 4.7company rating

    Service associate job in Madison, MS

    The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow. Seeks help from appropriate sources when needed. Complies with all organizational policies regarding ethical business practices. As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams. Schedules appointments, gathers demographic and insurance information and enters into the practice management system. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals. Specifications Experience Minimum Required One (1) year of experience in a physician practice or clinic. Preferred/Desired Education Minimum Required Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Current knowledge of medical terminology. Preferred/Desired Special Skills Minimum Required Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Licensure Minimum Required Preferred/Desired
    $20k-26k yearly est. 43d ago
  • Financial Services Representative

    Worldacceptance

    Service associate job in Yazoo City, MS

    World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $15 What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care. Physical Demands and Working Conditions: • Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching. • Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers). • Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. • Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. • Occasional local travel; may include extended hours, evenings, or weekends. • Standard indoor office setting with shared workspace, typical noise, lighting, and temperature. • Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. • Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
    $15 hourly Auto-Apply 25d ago

Learn more about service associate jobs

How much does a service associate earn in Jackson, MS?

The average service associate in Jackson, MS earns between $20,000 and $52,000 annually. This compares to the national average service associate range of $23,000 to $63,000.

Average service associate salary in Jackson, MS

$32,000

What are the biggest employers of Service Associates in Jackson, MS?

The biggest employers of Service Associates in Jackson, MS are:
  1. Lowe's Companies
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