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Become A Service Associate

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Working As A Service Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $60,718

    Average Salary

What Does A Service Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Associate jobs

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Service Associate Career Paths

Service Associate
Billing Specialist Specialist
Account Manager
5 Yearsyrs
Finance Analyst Tax Preparer Night Auditor
Assistant General Manager
5 Yearsyrs
Personal Banker Assistant Branch Manager
Branch Manager
6 Yearsyrs
Analyst Business Analyst Product Manager
Business Development Manager
9 Yearsyrs
Call Center Representative Call Center Supervisor
Call Center Manager
6 Yearsyrs
Service Representative Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Account Manager Sales Manager General Manager
District Manager
7 Yearsyrs
Personal Banker Branch Manager Account Executive
District Sales Manager
7 Yearsyrs
Pharmacist Technician Office Manager Operations Manager
General Manager
7 Yearsyrs
Home Health Aid Security Officer Sales Consultant
Internet Sales Manager
6 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Pharmacist Technician Technician Service Manager
Operations Manager
7 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Account Manager Account Executive Sales Manager
Regional Sales Manager
9 Yearsyrs
Home Health Aid Specialist Account Manager
Relationship Manager
6 Yearsyrs
Senior Associate Senior Accountant Account Manager
Sales Account Manager
6 Yearsyrs
Senior Associate Senior Consultant Product Manager
Sales And Marketing Manager
6 Yearsyrs
Service Representative Account Manager Account Executive
Sales Manager
5 Yearsyrs
Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Analyst Program Manager General Manager
Territory Manager
7 Yearsyrs
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Average Length of Employment
Service Officer 3.4 years
Service Operator 3.2 years
Service Consultant 3.0 years
Service Dispatcher 2.9 years
Service Lead 2.9 years
Service Advisor 2.8 years
Service Person 2.8 years
Service Specialist 2.7 years
Center Specialist 2.6 years
Service Provider 2.5 years
Service Writer 2.4 years
Service Assistant 2.1 years
Agent 2.1 years
Representative 2.1 years
Service Agent 2.0 years
Service Associate 2.0 years
Service Cashier 1.9 years
Telephone Banker 1.7 years
Top Employers Before
Cashier 11.5%
Internship 8.2%
Teller 3.3%
Associate 3.0%
Volunteer 3.0%
Manager 2.5%
Server 2.4%
Top Employers After
Cashier 6.5%
Internship 5.8%
Associate 5.1%
Server 3.5%
Manager 3.4%
Teller 3.1%
Volunteer 3.0%

Service Associate Demographics

Gender

Female

59.8%

Male

38.0%

Unknown

2.2%
Ethnicity

White

77.5%

Hispanic or Latino

12.4%

Asian

7.7%

Unknown

1.7%

Black or African American

0.7%
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Languages Spoken

Spanish

60.0%

French

8.1%

Mandarin

3.8%

Chinese

3.8%

Portuguese

3.1%

Italian

2.5%

German

2.4%

Arabic

2.4%

Japanese

2.3%

Hindi

2.0%

Vietnamese

1.8%

Russian

1.8%

Cantonese

1.5%

Korean

1.1%

Urdu

1.0%

Bengali

0.6%

Swahili

0.5%

Hebrew

0.5%

Greek

0.5%

Tagalog

0.5%
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Service Associate Education

Schools

University of Phoenix

19.9%

Liberty University

8.1%

Southern New Hampshire University

6.6%

Strayer University

5.0%

University of Central Florida

4.8%

Kaplan University

4.8%

Florida State College at Jacksonville

4.8%

Temple University

4.1%

Ashford University

4.1%

Northeastern University

4.1%

Virginia Commonwealth University

3.9%

Pennsylvania State University

3.8%

Arizona State University

3.5%

University of South Florida

3.5%

University of Iowa

3.3%

West Virginia University

3.3%

Miami Dade College

3.2%

University of Maryland - University College

3.2%

Michigan State University

3.0%

Florida State University

3.0%
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Majors

Business

27.9%

Accounting

7.8%

Psychology

6.9%

Finance

6.2%

Criminal Justice

5.4%

Communication

5.0%

Health Care Administration

4.3%

Marketing

4.2%

Nursing

3.8%

General Studies

3.6%

Management

3.4%

Liberal Arts

2.7%

English

2.7%

Medical Assisting Services

2.6%

Computer Science

2.3%

Economics

2.3%

Political Science

2.3%

Sociology

2.3%

Graphic Design

2.2%

Biology

2.1%
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Degrees

Bachelors

43.1%

Other

23.7%

Masters

13.0%

Associate

12.1%

Certificate

4.6%

Diploma

1.6%

Doctorate

1.5%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Associate Salaries

Job Title Company Location Start Date Salary
Financial Services Associate (Attorney) Katten Muchin Rosenman LLP New York, NY Mar 05, 2016 $265,000
Financial Services Associate (Attorney) Katten Muchin Rosenman LLP New York, NY May 07, 2013 $230,000
Financial Service Associate (Attorney) Katten Muchin Rosenman LLP New York, NY May 03, 2013 $230,000
Student Services Associate V Cornell University Ithaca, NY Aug 13, 2012 $122,000
Advisory Services Associates (Solutions) Moody's Analytics San Francisco, CA Jan 29, 2015 $118,248 -
$121,000
Advisory Services Associate (Products) Moody's Analytics San Francisco, CA Nov 14, 2014 $118,248
Advisory Services Associate (Products) Moody's Analytics San Francisco, CA Jan 02, 2016 $102,814 -
$115,000
Associate, Global Transaction Services Citibank, N.A. New York, NY Oct 01, 2011 $100,000
Associate, Citi Transaction Services Citibank, N.A. New York, NY Aug 25, 2013 $100,000
Central Marketing Services Associate Lazard Asset Management LLC New York, NY Sep 20, 2015 $100,000
Administrative Services Associate Sotheby's Inc. New York, NY Jan 24, 2011 $85,000
Security Shared Services Associate Bridgewater Associates, LP Westport, CT Jun 16, 2011 $84,240 -
$110,000
Security Shared Services Associate Bridgewater Associates, LP Westport, CT May 04, 2011 $84,240 -
$90,000
Strategic Services Associate, SR Duke University and Medical Center Durham, NC Nov 01, 2013 $80,000
Strategic Services Associate, SR Duke University and Medical Center Durham, NC Jan 11, 2013 $80,000
Senior Financial Services Associate Grant Thornton LLP New York, NY Nov 20, 2015 $80,000 -
$90,000
Professional Services Associate Apttus Corporation San Mateo, CA Aug 30, 2015 $75,000
Energy Services Associate California Institute of Technology Pasadena, CA Mar 08, 2015 $71,478
Core Forensic and Dispute Services Associate Deloitte Financial Advisory Services LLP Houston, TX Aug 28, 2014 $62,000
Core Forensic & Dispute Services Associate Deloitte Financial Advisory Services LLP Dallas, TX Oct 13, 2015 $62,000
Core Forensic & Dispute Services Associate Deloitte Financial Advisory Services LLP Dallas, TX Oct 01, 2015 $62,000
Build Home Services Associate Sears Holdings Management Corporation Hoffman Estates, IL Sep 04, 2012 $61,027 -
$87,500
Core Forensic & Dispute Services Associate Deloitte Financial Advisory Services LLP Dallas, TX Jul 21, 2015 $60,000
Consulting Services Associate Multicare Health System Chicago, IL Mar 28, 2011 $60,000 -
$80,000
Financial Information Services Associate Bloomberg, LP New York, NY Mar 30, 2011 $60,000

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Top Skills for A Service Associate

CustomerServiceSkillsFinancialServicesNewMembersDataEntryCreditCardPhoneCallsAuditCustomerSatisfactionNewAccountsCustomerInquiriesATMCommunicationSkillsInboundCallsInternetHighVolumePatientRoomsFinancialTransactionsLoanPaymentsLifeInsuranceMedicalRecords

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Top Service Associate Skills

  1. Customer Service Skills
  2. Financial Services
  3. New Members
You can check out examples of real life uses of top skills on resumes here:
  • Utilize excellent customer service skills, attention to detail, with correct written and oral communication.
  • Referred customers to appropriate financial services and products as required.
  • Provided customer service to existing members and assisted with signing up new members.
  • Performed manual data entry of applications by independently interpreting application data and deciding proper use of complex entry rules.
  • Operated a cash register to process cash, check and credit card transactions.

Top Service Associate Employers

Service Associate Videos

Career Advice on becoming a Sales Associate by Tom D (Full Version)

I am a Business Service Associate

The Opening - A day in the life of a PwC tax associate

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