FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Service Associate

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Service Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $59,000

    Average Salary

What Does A Service Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Service Associate?

Send To A Friend

Service Associate Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Service Associate Career Paths

Service Associate
Certified Nursing Assistant Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Account Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Store Manager
Service Manager
6 Yearsyrs
Office Assistant Accounts Payable Clerk Accountant
Controller
9 Yearsyrs
Office Assistant Bookkeeper Accountant
Accounting Manager
7 Yearsyrs
Office Assistant Executive Assistant Office Manager
Business Manager
6 Yearsyrs
Teller Bookkeeper Accountant
Finance Manager
7 Yearsyrs
Teller Service Representative Account Executive
Territory Manager
7 Yearsyrs
Teller Loan Officer Account Executive
Senior Account Manager
7 Yearsyrs
Pharmacist Technician Substitute Teacher Account Executive
Sales Account Manager
6 Yearsyrs
Pharmacist Technician Technician Shift Leader
Assistant General Manager
5 Yearsyrs
Pharmacist Technician Teacher Executive Assistant
Administrative Manager
6 Yearsyrs
Service Representative Executive Assistant Office Manager
Business Office Manager
7 Yearsyrs
Service Representative Consultant Assistant Manager
Center Manager
6 Yearsyrs
Assistant Consultant Manager
Assistant Vice President
7 Yearsyrs
Assistant Consultant Account Manager
Client Services Manager
7 Yearsyrs
Assistant Analyst Account Manager
Relationship Manager
6 Yearsyrs
Security Officer Officer Operations Manager
Manager, Assistant Vice President
7 Yearsyrs
Security Officer Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Specialist Foreman Business Owner
Entrepreneur
5 Yearsyrs
Show More
Share

Do you work as a Service Associate?

Help others decide if this is a good career for them

Average Length of Employment
Service Officer 3.6 years
Service Consultant 3.0 years
Service Specialist 2.7 years
Service Assistant 2.3 years
Service Associate 2.0 years
Top Careers Before Service Associate
Cashier 14.6%
Internship 7.1%
Teller 3.6%
Associate 3.4%
Volunteer 3.3%
Server 2.8%
Manager 2.4%
Assistant 2.0%
Supervisor 1.9%
Top Careers After Service Associate
Cashier 9.9%
Associate 5.7%
Internship 5.1%
Server 3.7%
Manager 3.1%
Volunteer 3.0%
Teller 2.6%
Specialist 2.2%

Do you work as a Service Associate?

Average Yearly Salary
$59,000
View Detailed Salary Report
$36,000
Min 10%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$98,000
Max 90%
Best Paying Company
AlixPartners
Highest Paying City
New York, NY
Highest Paying State
New Jersey
Avg Experience Level
2.2 years
How much does a Service Associate make at top companies?
The national average salary for a Service Associate in the United States is $59,788 per year or $29 per hour. Those in the bottom 10 percent make under $36,000 a year, and the top 10 percent make over $98,000.

Real Service Associate Salaries

Job Title Company Location Start Date Salary
Student Services Associate V Cornell University Ithaca, NY Aug 13, 2012 $122,000
Advisory Services Associates (Solutions) Moody's Analytics San Francisco, CA Jan 29, 2015 $118,248 -
$121,000
Advisory Services Associate (Products) Moody's Analytics San Francisco, CA Nov 14, 2014 $118,248
Advisory Services Associate (Products) Moody's Analytics San Francisco, CA Jan 02, 2016 $102,814 -
$115,000
Central Marketing Services Associate Lazard Asset Management LLC New York, NY Sep 20, 2015 $100,000
Associate, Global Transaction Services Citibank, N.A. New York, NY Jun 14, 2010 $100,000
Associate, Global Transaction Services Citibank, N.A. New York, NY Sep 06, 2010 $100,000
Associate, Citi Transaction Services Citibank, N.A. New York, NY Aug 25, 2013 $100,000
Administrative Services Associate Sotheby's Inc. New York, NY Jan 24, 2011 $85,000
Security Shared Services Associate Bridgewater Associates, LP Westport, CT Jun 16, 2011 $84,240 -
$110,000
Security Shared Services Associate Bridgewater Associates, LP Westport, CT May 04, 2011 $84,240 -
$90,000
Strategic Services Associate, SR Duke University and Medical Center Durham, NC Nov 01, 2013 $80,000
Senior Financial Services Associate Grant Thornton LLP New York, NY Nov 20, 2015 $80,000 -
$90,000
Strategic Services Associate, SR Duke University and Medical Center Durham, NC Jan 11, 2013 $80,000
Professional Services Associate Apttus Corporation San Mateo, CA Aug 30, 2015 $75,000
Energy Services Associate California Institute of Technology Pasadena, CA Mar 08, 2015 $71,478
Build Home Services Associate Sears Holdings Management Corporation Hoffman Estates, IL Sep 04, 2012 $61,027 -
$87,500
Core Forensic and Dispute Services Associate Deloitte Financial Advisory Services LLP Chicago, IL Jun 30, 2015 $60,000
Forensic and Valuation Services Associate Grant Thornton LLP New York, NY Dec 09, 2016 $60,000 -
$70,000
Core Forensic & Dispute Services Associate Deloitte Financial Advisory Services LLP Dallas, TX Nov 25, 2013 $60,000
Core Forensic & Dispute Services Associate Deloitte Financial Advisory Services LLP Seattle, WA Apr 28, 2014 $60,000
Financial Information Services Associate Bloomberg, LP New York, NY Mar 30, 2011 $60,000
Consulting Services Associate Multicare Health System Chicago, IL Mar 28, 2011 $60,000 -
$80,000

No Results

To get more results, try adjusting your search by changing your filters.

See More Salaries

How Would You Rate The Salary Of a Service Associate?

Have you worked as a Service Associate? Help other job seekers by rating your experience as a Service Associate.

Top Skills for A Service Associate

  1. Customer Service
  2. Financial Services
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Updated customer information in the customer service database during calls and documented all actions taken regarding customer orders.
  • Contributed to the development of a new business unit providing financial services to the small/intermediate corporate market.
  • Handled patient phone calls and fulfillment for The Hormone Foundation, the patient education affiliate of The Endocrine Society.
  • Performed manual data entry of applications by independently interpreting application data and deciding proper use of complex entry rules.
  • Prepared food, POS Responsibilities including cash transactions, credit card transactions, responsible for a clean and sanitary work environment.

Rank:

Average Salary:

Embed On Your Website

Top 10 Best States for Service Associates

  1. Minnesota
  2. New York
  3. Wisconsin
  4. New Hampshire
  5. Alaska
  6. North Dakota
  7. Massachusetts
  8. New Jersey
  9. Iowa
  10. Vermont
  • (2,116 jobs)
  • (4,211 jobs)
  • (2,124 jobs)
  • (664 jobs)
  • (208 jobs)
  • (270 jobs)
  • (2,365 jobs)
  • (3,018 jobs)
  • (1,152 jobs)
  • (258 jobs)

Service Associate Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 25,892 Service Associate resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Associate Resume

View Resume Examples

Service Associate Demographics

Gender

Female

52.6%

Male

34.6%

Unknown

12.8%
Ethnicity

White

60.5%

Hispanic or Latino

16.6%

Black or African American

11.6%

Asian

7.6%

Unknown

3.7%
Show More
Foreign Languages Spoken

Spanish

61.5%

French

8.4%

Mandarin

3.8%

Chinese

3.8%

Portuguese

2.8%

German

2.2%

Arabic

2.2%

Japanese

2.1%

Russian

2.0%

Italian

2.0%

Hindi

1.5%

Cantonese

1.5%

Korean

1.5%

Vietnamese

1.4%

Tagalog

0.8%

Urdu

0.8%

Bengali

0.5%

Filipino

0.5%

Hebrew

0.4%

Greek

0.4%
Show More

Service Associate Education

Schools

University of Phoenix

22.0%

Florida State College at Jacksonville

5.6%

Southern New Hampshire University

5.3%

Liberty University

5.3%

Strayer University

4.9%

Kaplan University

4.7%

Pennsylvania State University

4.6%

University of Central Florida

4.3%

University of South Florida

4.2%

Ashford University

4.2%

Arizona State University

4.0%

New York University

3.9%

Temple University

3.8%

The Academy

3.6%

Florida International University

3.5%

Ohio State University

3.5%

Miami Dade College

3.3%

Northeastern University

3.3%

Florida State University

3.2%

University of Wisconsin - Milwaukee

3.1%
Show More
Majors

Business

28.6%

Accounting

8.1%

Psychology

6.4%

Finance

6.2%

Criminal Justice

5.4%

Health Care Administration

5.0%

Nursing

4.4%

Communication

4.2%

General Studies

3.8%

Marketing

3.6%

Medical Assisting Services

3.2%

Management

3.1%

Liberal Arts

2.7%

English

2.4%

Sociology

2.3%

Economics

2.2%

Computer Science

2.2%

Political Science

2.1%

Human Resources Management

2.0%

Graphic Design

2.0%
Show More
Degrees

Bachelors

42.1%

Other

23.9%

Associate

13.3%

Masters

12.3%

Certificate

4.6%

Diploma

2.1%

Doctorate

1.4%

License

0.5%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate Working As a Service Associate?

Are you working as a Service Associate? Help us rate Service Associate as a Career.

Top Service Associate Employers

Jobs From Top Service Associate Employers

Service Associate Videos

Career Advice on becoming a Sales Associate by Tom D (Full Version)

I am a Business Service Associate

The Opening - A day in the life of a PwC tax associate

Related to your recently viewed content