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Become A Service Associate

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Working As A Service Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $72,438

    Average Salary

What Does A Service Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Service Associate?

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Service Associate Videos

Career Advice on becoming a Sales Associate by Tom D (Full Version)

I am a Business Service Associate

The Opening - A day in the life of a PwC tax associate

Service Associate Jobs

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Service Associate Career Paths

Service Associate
Office Manager Accounts Payable Clerk Staff Accountant
Accounting Manager
8 Yearsyrs
Personal Banker Service Manager Office Manager
Administrative Manager
6 Yearsyrs
Security Officer Technician Service Advisor
Assistant Service Manager
5 Yearsyrs
Specialist Operations Manager Branch Manager
Assistant Vice President
7 Yearsyrs
Account Manager Sales Manager Office Manager
Business Office Manager
8 Yearsyrs
Analyst Program Manager General Manager
Center Manager
6 Yearsyrs
Analyst Finance Analyst Account Manager
Client Services Manager
7 Yearsyrs
Finance Advisor Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Service Representative Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Office Manager Operations Manager General Manager
District Manager
7 Yearsyrs
Pharmacist Technician Office Manager Account Manager
District Sales Manager
7 Yearsyrs
Technical Support Specialist Technical Support Manager Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Security Officer Service Representative Account Executive
Relationship Manager
6 Yearsyrs
Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Personal Banker Branch Manager Account Executive
Sales/Marketing
5 Yearsyrs
Service Representative Account Manager
Senior Account Manager
7 Yearsyrs
Account Executive Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Pharmacist Technician Technician Service Manager
Service Director
10 Yearsyrs
Account Manager Account Executive
Territory Manager
7 Yearsyrs
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Do you work as a Service Associate?

Help others decide if this is a good career for them

Average Length of Employment
Service Specialist 2.7 years
Service Assistant 2.2 years
Representative 2.1 years
Service Associate 2.0 years
Service Agent 1.9 years
Top Careers Before Service Associate
Cashier 11.2%
Internship 8.2%
Teller 5.9%
Associate 3.3%
Volunteer 3.2%
Manager 2.6%
Server 2.2%
Assistant 1.9%
Top Careers After Service Associate
Cashier 6.9%
Internship 6.1%
Associate 5.7%
Teller 4.8%
Server 3.6%
Volunteer 3.3%
Manager 3.3%
Supervisor 2.4%

Do you work as a Service Associate?

Service Associate Demographics

Gender

Female

59.0%

Male

38.7%

Unknown

2.2%
Ethnicity

White

60.4%

Hispanic or Latino

16.5%

Black or African American

11.3%

Asian

8.2%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

58.4%

French

8.7%

Mandarin

4.2%

Chinese

4.0%

Portuguese

3.1%

Japanese

2.5%

Arabic

2.5%

Italian

2.3%

Hindi

2.1%

German

2.0%

Vietnamese

1.7%

Cantonese

1.7%

Korean

1.5%

Russian

1.3%

Urdu

1.1%

Bengali

0.7%

Hebrew

0.5%

Filipino

0.5%

Tagalog

0.5%

Swahili

0.4%
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Service Associate Education

Schools

University of Phoenix

20.3%

Southern New Hampshire University

7.3%

Liberty University

7.0%

Florida State College at Jacksonville

5.2%

Strayer University

5.1%

University of Central Florida

4.9%

Kaplan University

4.7%

Ashford University

4.2%

Pennsylvania State University

4.1%

Temple University

4.0%

Northeastern University

4.0%

Virginia Commonwealth University

3.5%

Michigan State University

3.3%

Arizona State University

3.3%

Miami Dade College

3.3%

University of South Florida

3.3%

West Virginia University

3.2%

University of Iowa

3.1%

University of Wisconsin - Milwaukee

3.1%

University of North Carolina at Charlotte

3.1%
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Majors

Business

28.3%

Accounting

8.1%

Psychology

6.9%

Finance

6.7%

Criminal Justice

5.2%

Communication

4.8%

Health Care Administration

4.3%

Marketing

4.1%

Nursing

3.6%

General Studies

3.3%

Management

3.2%

Liberal Arts

2.7%

English

2.6%

Economics

2.5%

Medical Assisting Services

2.5%

Computer Science

2.4%

Political Science

2.3%

Sociology

2.2%

Graphic Design

2.1%

Biology

2.1%
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Degrees

Bachelors

42.7%

Other

23.6%

Masters

13.6%

Associate

12.0%

Certificate

4.4%

Doctorate

1.8%

Diploma

1.6%

License

0.4%
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Service Associate Videos

Career Advice on becoming a Sales Associate by Tom D (Full Version)

I am a Business Service Associate

The Opening - A day in the life of a PwC tax associate

Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Associate Salaries

Job Title Company Location Start Date Salary
Financial Services Associate (Attorney) Katten Muchin Rosenman LLP New York, NY Mar 05, 2016 $265,000
Financial Service Associate (Attorney) Katten Muchin Rosenman LLP New York, NY May 03, 2013 $230,000
Financial Services Associate (Attorney) Katten Muchin Rosenman LLP New York, NY May 07, 2013 $230,000
Student Services Associate V Cornell University Ithaca, NY Aug 13, 2012 $122,000
Advisory Services Associates (Solutions) Moody's Analytics San Francisco, CA Jan 29, 2015 $118,248 -
$121,000
Advisory Services Associate (Products) Moody's Analytics San Francisco, CA Nov 14, 2014 $118,248
Advisory Services Associate (Products) Moody's Analytics San Francisco, CA Jan 02, 2016 $102,814 -
$115,000
Associate, Global Transaction Services Citibank, N.A. New York, NY Oct 01, 2011 $100,000
Associate, Citi Transaction Services Citibank, N.A. New York, NY Aug 25, 2013 $100,000
Central Marketing Services Associate Lazard Asset Management LLC New York, NY Sep 20, 2015 $100,000
Administrative Services Associate Sotheby's Inc. New York, NY Jan 24, 2011 $85,000
Security Shared Services Associate Bridgewater Associates, LP Westport, CT Jun 16, 2011 $84,240 -
$110,000
Security Shared Services Associate Bridgewater Associates, LP Westport, CT May 04, 2011 $84,240 -
$90,000
Strategic Services Associate, SR Duke University and Medical Center Durham, NC Nov 01, 2013 $80,000
Strategic Services Associate, SR Duke University and Medical Center Durham, NC Jan 11, 2013 $80,000
Senior Financial Services Associate Grant Thornton LLP New York, NY Nov 20, 2015 $80,000 -
$90,000
Professional Services Associate Apttus Corporation San Mateo, CA Aug 30, 2015 $75,000
Energy Services Associate California Institute of Technology Pasadena, CA Mar 08, 2015 $71,478
Build Home Services Associate Sears Holdings Management Corporation Hoffman Estates, IL Sep 04, 2012 $61,027 -
$87,500
Forensic and Valuation Services Associate Grant Thornton LLP New York, NY Dec 09, 2016 $60,000 -
$70,000
Core Forensic & Dispute Services Associate Deloitte Financial Advisory Services LLP Dallas, TX Jul 21, 2015 $60,000
Consulting Services Associate Multicare Health System Chicago, IL Mar 28, 2011 $60,000 -
$80,000
Financial Information Services Associate Bloomberg, LP New York, NY Mar 30, 2011 $60,000
Core Forensic and Dispute Services Associate Deloitte Financial Advisory Services LLP Chicago, IL Jun 30, 2015 $60,000
Core Forensic & Dispute Services Associate Deloitte Financial Advisory Services LLP Seattle, WA Apr 28, 2014 $60,000

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Top Skills for A Service Associate

  1. Customer Service
  2. Financial Services
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Ensured protection of the privacy and confidentiality of all Medicare data and provided customer service support for other departments as required.
  • Maintain teller drawer and process transactions for financial services and collections department
  • Handle in-coming telephone calls from policy holders and claimants reporting accidents and or property damage in First Notice Of Loss.
  • Follow security and safety policies and procedures, appropriate cash handling and inventory procedures.
  • Performed manual data entry of applications by independently interpreting application data and deciding proper use of complex entry rules.

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Top 10 Best States for Service Associates

  1. Minnesota
  2. New York
  3. Wisconsin
  4. New Hampshire
  5. Alaska
  6. North Dakota
  7. Massachusetts
  8. New Jersey
  9. Iowa
  10. Vermont
  • (2,116 jobs)
  • (4,211 jobs)
  • (2,124 jobs)
  • (664 jobs)
  • (208 jobs)
  • (270 jobs)
  • (2,365 jobs)
  • (3,018 jobs)
  • (1,152 jobs)
  • (258 jobs)

Top Service Associate Employers

Jobs From Top Service Associate Employers

Service Associate Videos

Career Advice on becoming a Sales Associate by Tom D (Full Version)

I am a Business Service Associate

The Opening - A day in the life of a PwC tax associate

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