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Become A Service Associate

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Working As A Service Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $60,718

    Average Salary

What Does A Service Associate Do At Comcast

* Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
* Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
* Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner, and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.
* Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory.
* Assists with receiving inventory and properly stocking the back of house to store standards.
* Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
* Knows current processes and procedures, and suggests improvements that enhance the customer and/or store experience.
* Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity.
* Ensures the front of store is welcoming with clean and fully functioning demo devices and accessories.
* Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.
* Perform operational and administrative tasks including pulling daily reports for the Store management.
* Complies with all company and retail operational policies and procedures.
* Completes training requirements and actively engages in team huddles and team learning.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

What Does A Service Associate Do At Cigna

* Learn multiple job functions in the administrative team in a high volume and fast pace environment; Acknowledgement Packages, Electronic Fund Transfers, Returned Check Process, Manual Check Process and Escheat process
* Become a subject matter expert on team functions and daily metrics
* Ability to resolve administrative questions and request using proper verbal and written communications
* Ability to analyze date and identify solutions
* Accurately complete actions required and update tracking log.
* Manage all tasks within the process and timeframes.
* Research and respond to inquiries from claim managers or other internal customers in a professional and timely manner
* Assist the team with other administrative task and functions (e.g. audits, photocopying and scanning) to support team deliverables

What Does A Service Associate Do At Goldman Sachs & Co.

* Oversee and track critical strategic immigration projects through calendar year involving in-depth data analysis.
* Serve as functional manager and primary escalation point for onsite immigration vendor team; escalate issues to Americas Immigration Manager, as deemed appropriate.
* Manage project plans, draft stakeholder communications/materials and immigration data reporting with specific focus in providing support for firm’s Engineering organization.
* Serve as key point of contact for Engineering Business Partner team to understand organization’s goals, objectives and current projects to assess immigration impact.
* Coordinate and support policy/documentation changes/decisions and updates; track policy suggestions, processes and coordinate analysis/impact, as needed.
* Interface with firm’s Employment Law Group (“ELG”) on complex immigration matters and to keep pulse on latest trends in immigration to assess impact and to ensure continued firm compliance.
* Assist manage external immigration counsel to ensure support model is robust and efficient and to identify areas of operational improvement.
* Work with HCM stakeholders to understand changes to organization/division that may have downstream immigration impact.
* Work with HCM’s Global Ventures team on firm deals that require immigration support

What Does A Service Associate Do At Grainger

* CORE DUTIESPerforms data collection at the customer's site
* Assists customers with staging, labeling and organizing product at a customer site
* Perform implementation duties for new customers or new servicesPerform machine break fix activities at the customer's siteTrains customersExecutes product relocation and discontinuation processProvides OSR PTO coverage (Supports the customer's product ordering needs, product selection and technical support
* May assist in customer training based on the implemented solution.
* Performs necessary duties to maintain a clean, safe and organized working environmentEnsures compliance to documented policies and processes in order to provide superior customer service with the on-site service and to exceed customer expectations
* Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary
* Comply with the safety and inspection requirements of the facility where the service is being provided
* Partners with the Onsite Services Representative and or Account Manager to pass along all necessary and relevant customer informationProvides excellent customer service by resolving problems promptly and accurately in a manner that will retain and promote customer loyalty
* May work on-site at various customer locations
* Executes the Grainger Service Promise and demonstrates, by action, the company Values

What Does A Service Associate Do At Glaxosmithkline

* In GSK Hong Kong and Macau, we have a dedicated team of about 250 people, ensuring local people have timely access to our medicines, vaccines and consumer healthcare products to help them to Do More, Feel Better and Live Longer.
* Our pharmaceutical and vaccines trading performances has been leading in Hong Kong for many years.
* By offering a broad range of medicines and vaccines, we help healthcare professionals to provide the right treatments for patients.
* The role of a medical service professional is essential in providing medical information and services to healthcare professionals and authorities on our pharmaceutical products, thus maximising sales opportunities in the assigned territory as well as strengthening and establishing relationships with GSK's customers.
* Why You

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How To Become A Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Associate jobs

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Real Service Associate Salaries

Job Title Company Location Start Date Salary
Financial Services Associate (Attorney) Katten Muchin Rosenman LLP New York, NY Mar 05, 2016 $265,000
Financial Services Associate (Attorney) Katten Muchin Rosenman LLP New York, NY May 07, 2013 $230,000
Financial Service Associate (Attorney) Katten Muchin Rosenman LLP New York, NY May 03, 2013 $230,000
Vice President, Oil Services Associate Deutsche Bank Securities Inc. New York, NY Jun 20, 2011 $160,000
Student Services Associate V Cornell University Ithaca, NY Aug 13, 2012 $122,000
Advisory Services Associate (Products) Moody's Analytics San Francisco, CA Nov 14, 2014 $118,248
Advisory Services Associates (Solutions) Moody's Analytics San Francisco, CA Jan 29, 2015 $118,248 -
$121,000
Advisory Services Associate (Products) Moody's Analytics San Francisco, CA Jan 02, 2016 $102,814 -
$115,000
Associate, Citi Transaction Services Citibank, N.A. New York, NY Aug 25, 2013 $100,000
Central Marketing Services Associate Lazard Asset Management LLC New York, NY Sep 20, 2015 $100,000
Administrative Services Associate Sotheby's Inc. New York, NY Jan 24, 2011 $85,000
Security Shared Services Associate Bridgewater Associates, LP Westport, CT Jun 16, 2011 $84,240 -
$110,000
Security Shared Services Associate Bridgewater Associates, LP Westport, CT May 04, 2011 $84,240 -
$90,000
Strategic Services Associate, SR Duke University and Medical Center Durham, NC Nov 01, 2013 $80,000
Strategic Services Associate, SR Duke University and Medical Center Durham, NC Jan 11, 2013 $80,000
Senior Financial Services Associate Grant Thornton LLP New York, NY Nov 20, 2015 $80,000 -
$90,000
Professional Services Associate Apttus Corporation San Mateo, CA Aug 30, 2015 $75,000
Energy Services Associate California Institute of Technology Pasadena, CA Mar 08, 2015 $71,478
Build Home Services Associate Sears Holdings Management Corporation Hoffman Estates, IL Sep 04, 2012 $61,027 -
$87,500
Technical Services Associate TRIS Pharma, Inc. Monmouth Junction, NJ Apr 09, 2016 $60,700
Core Forensic & Dispute Services Associate Deloitte Financial Advisory Services LLP Seattle, WA Apr 28, 2014 $60,000
Core Forensic and Dispute Services Associate Deloitte Financial Advisory Services LLP Chicago, IL Jun 30, 2015 $60,000
Forensic and Valuation Services Associate Grant Thornton LLP New York, NY Dec 09, 2016 $60,000 -
$70,000

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Top Skills for A Service Associate

CustomerServiceSkillsFinancialServicesNewMembersDataEntryCreditCardPhoneCallsAuditCustomerSatisfactionNewAccountsCustomerInquiriesATMCommunicationSkillsInboundCallsInternetHighVolumePatientRoomsFinancialTransactionsLoanPaymentsLifeInsuranceMedicalRecords

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Top Service Associate Skills

  1. Customer Service Skills
  2. Financial Services
  3. New Members
You can check out examples of real life uses of top skills on resumes here:
  • Utilize excellent customer service skills, attention to detail, with correct written and oral communication.
  • Referred customers to appropriate financial services and products as required.
  • Provided customer service to existing members and assisted with signing up new members.
  • Performed manual data entry of applications by independently interpreting application data and deciding proper use of complex entry rules.
  • Operated a cash register to process cash, check and credit card transactions.

Top Service Associate Employers

Service Associate Videos

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