Customer Relationship Management is a process of improving a business' customer relationships to retain and grow customers. Ever since Salesforce was launched, business managers have seen the effectiveness of customer data in making more informed business decisions. Equally, the role of service associates has become the front-facing role in fostering these customer relationships.
Daily, the role of a service associate is to facilitate a customer's experience, in person or through the phone. They are tasked with handling complaints, attending to inquiries, process payments, and troubleshooting issues. They also help sell products or services as well as continuously developing customer rapport.
Employers require service associates to have a minimum high school diploma. Individuals who are passionate about customer service will find this entry-level role a suitable stepping stone to understanding the foundation of customer support. Service associates earn, on average, $19 per hour.
There is more than meets the eye when it comes to being a service associate. For example, did you know that they make an average of $19.93 an hour? That's $41,448 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many service associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a service associate, we found that a lot of resumes listed 21.4% of service associates included sales floor, while 18.9% of resumes included customer service, and 8.8% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service associate job title. But what industry to start with? Most service associates actually find jobs in the finance and retail industries.
If you're interested in becoming a service associate, one of the first things to consider is how much education you need. We've determined that 40.4% of service associates have a bachelor's degree. In terms of higher education levels, we found that 9.7% of service associates have master's degrees. Even though most service associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a service associate. When we researched the most common majors for a service associate, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on service associate resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a service associate. In fact, many service associate jobs require experience in a role such as cashier. Meanwhile, many service associates also have previous career experience in roles such as customer service representative or sales associate.