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Service Associate Careers

Customer Relationship Management is a process of improving a business' customer relationships to retain and grow customers. Ever since Salesforce was launched, business managers have seen the effectiveness of customer data in making more informed business decisions. Equally, the role of service associates has become the front-facing role in fostering these customer relationships.

Daily, the role of a service associate is to facilitate a customer's experience, in person or through the phone. They are tasked with handling complaints, attending to inquiries, process payments, and troubleshooting issues. They also help sell products or services as well as continuously developing customer rapport.

Employers require service associates to have a minimum high school diploma. Individuals who are passionate about customer service will find this entry-level role a suitable stepping stone to understanding the foundation of customer support. Service associates earn, on average, $19 per hour.

There is more than meets the eye when it comes to being a service associate. For example, did you know that they make an average of $19.93 an hour? That's $41,448 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Service Associate Do

There are certain skills that many service associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a service associate, we found that a lot of resumes listed 21.4% of service associates included sales floor, while 18.9% of resumes included customer service, and 8.8% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service associate job title. But what industry to start with? Most service associates actually find jobs in the finance and retail industries.

How To Become a Service Associate

If you're interested in becoming a service associate, one of the first things to consider is how much education you need. We've determined that 40.4% of service associates have a bachelor's degree. In terms of higher education levels, we found that 9.7% of service associates have master's degrees. Even though most service associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service associate. When we researched the most common majors for a service associate, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on service associate resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a service associate. In fact, many service associate jobs require experience in a role such as cashier. Meanwhile, many service associates also have previous career experience in roles such as customer service representative or sales associate.

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Average Salary
$41,448
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
77,592
Job Openings

Service Associate Career Paths

Top Careers Before Service Associate

Cashier
14.9 %

Top Careers After Service Associate

Cashier
9.8 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Service Associate

Service Associates in America make an average salary of $41,448 per year or $20 per hour. The top 10 percent makes over $75,000 per year, while the bottom 10 percent under $22,000 per year.
Average Salary
$41,448

Best Paying Cities

City
ascdesc
Average Salarydesc
Washington, DC
Salary Range43k - 80k$59k$59,460
New York, NY
Salary Range41k - 76k$56k$56,295
Boston, MA
Salary Range40k - 74k$55k$54,998
San Francisco, CA
Salary Range38k - 71k$53k$52,607
Wilmington, DE
Salary Range38k - 70k$52k$52,278
Philadelphia, PA
Salary Range38k - 70k$52k$51,601
$24k
$80k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Logistics Services Associate Manager-Receiving
Logistics Services Associate Manager-Receiving
Arrow Electronics
Arrow Electronics
01/29/2021
01/29/2021
$63,00001/29/2021
$63,000
Retail Service Associate
Retail Service Associate
Wegmans
Wegmans
01/28/2021
01/28/2021
$29,21801/28/2021
$29,218
Environmental Services Associate
Environmental Services Associate
Unitypoint Health
Unitypoint Health
01/28/2021
01/28/2021
$25,04401/28/2021
$25,044
Investments Services Associate
Investments Services Associate
Randstad
Randstad
01/28/2021
01/28/2021
$41,74001/28/2021
$41,740
Donation Services Associate--Southern Colorado Springs (S. Circle Drive & I
Donation Services Associate--Southern Colorado Springs (S. Circle Drive & I
Discover Goodwill of Southern & Western Colorado
Discover Goodwill of Southern & Western Colorado
01/25/2021
01/25/2021
$25,71201/25/2021
$25,712
See More Recent Salaries

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Service Associate Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Service Associate. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Service Associate Resume

At Zippia, we went through countless Service Associate resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Service Associate Demographics

Gender

female

56.2 %

male

37.8 %

unknown

5.9 %

Ethnicity

White

58.4 %

Hispanic or Latino

18.9 %

Black or African American

12.2 %

Foreign Languages Spoken

Spanish

61.5 %

French

8.4 %

Mandarin

3.8 %
See More Demographics

Service Associate Education

Majors

Business
26.8 %

Degrees

Bachelors

40.4 %

High School Diploma

21.2 %

Associate

16.8 %
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Service Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 21.4% of service associates listed sales floor on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Service Associate

Some places are better than others when it comes to starting a career as a service associate. The best states for people in this position are Connecticut, New York, New Jersey, and Massachusetts. Service associates make the most in Connecticut with an average salary of $58,552. Whereas in New York and New Jersey, they would average $56,292 and $55,532, respectively. While service associates would only make an average of $55,155 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Service Associate Jobs:
1,217
Highest 10% Earn:
$103,000
Location Quotient:
1.27
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Massachusetts

Total Service Associate Jobs:
2,778
Highest 10% Earn:
$96,000
Location Quotient:
1.04
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Service Associate Jobs:
437
Highest 10% Earn:
$90,000
Location Quotient:
1.2
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Service Associate Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ service associates and discovered their number of service associate opportunities and average salary. Through our research, we concluded that ACE Cash Express was the best, especially with an average salary of $60,999. CVS Health follows up with an average salary of $40,158, and then comes Giant Food Stores, LLC with an average of $32,690. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a service associate. The employers include Wells Fargo, Sedgwick, and Stericycle

1. ACE Cash Express
4.4
Avg. Salary: 
$60,999
Service Associates Hired: 
507+
2. CVS Health
4.8
Avg. Salary: 
$40,158
Service Associates Hired: 
385+
3. Giant Food Stores, LLC
4.3
Avg. Salary: 
$32,690
Service Associates Hired: 
321+
4. Amscot Financial
4.0
Avg. Salary: 
$37,846
Service Associates Hired: 
318+
5. Prudential Financial
4.7
Avg. Salary: 
$51,926
Service Associates Hired: 
289+
6. Kmart
4.8
Avg. Salary: 
$26,828
Service Associates Hired: 
278+

Service Associate Videos

Updated October 2, 2020