Service associate demographics and statistics in the US
Service associate demographics research summary. Zippia estimates service associate demographics and statistics in the United States by using a database of 30 million profiles. Our service associate estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about service associates after extensive research and analysis:
- There are over 540,763 service associates currently employed in the United States.
- 59.2% of all service associates are women, while 40.8% are men.
- The average service associate age is 40 years old.
- The most common ethnicity of service associates is White (54.4%), followed by Hispanic or Latino (20.0%), Black or African American (12.4%) and Asian (7.0%).
- In 2022, women earned 94% of what men earned.
- 7% of all service associates are LGBT.
- Service associates are 51% more likely to work at private companies in comparison to public companies.
On this page
Service associate demographics by:
Service associate gender statistics
59.2% of service associates are women and 40.8% of service associates are men.
- Female, 59.2%
- Male, 40.8%
Service associate gender ratio
| Gender | Percentages |
|---|---|
| Female | 59.2% |
| Male | 40.8% |
Service associate gender pay gap
Women earn 94¢ for every $1 earned by men
Male income
$42,681
Female income
$39,930
Service associate gender ratio over time
This data breaks down the percentage of men and women in service associate positions over time. Currently, 59.2% of service associates are female.
Service associate gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 38.88% | 61.12% |
| 2011 | 38.72% | 61.28% |
| 2012 | 40.37% | 59.63% |
| 2013 | 40.86% | 59.14% |
| 2014 | 41.42% | 58.58% |
| 2015 | 41.29% | 58.71% |
| 2016 | 41.91% | 58.09% |
| 2017 | 42.38% | 57.62% |
| 2018 | 40.95% | 59.05% |
| 2019 | 40.47% | 59.53% |
| 2020 | 41.17% | 58.83% |
| 2021 | 40.75% | 59.25% |
Service associate related jobs gender ratio
We compared service associates with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Service Associate | 41% | 59% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Service associate demographics by race
The most common ethnicity among service associates is White, which makes up 54.4% of all service associates. Comparatively, 20.0% of service associates are Hispanic or Latino and 12.4% of service associates are Black or African American.
- White, 54.4%
- Hispanic or Latino, 20.0%
- Black or African American, 12.4%
- Asian, 7.0%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.7%
Service associate race
| Service associate race | Percentages |
|---|---|
| White | 54.4% |
| Hispanic or Latino | 20.0% |
| Black or African American | 12.4% |
| Asian | 7.0% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.7% |
Service associate race and ethnicity over time
See how service associate racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Service associate race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.84% | 12.67% | 6.31% | 16.02% |
| 2011 | 61.56% | 12.96% | 6.44% | 15.90% |
| 2012 | 60.76% | 12.84% | 6.25% | 16.75% |
| 2013 | 61.10% | 12.67% | 6.42% | 16.42% |
| 2014 | 60.48% | 12.62% | 6.73% | 16.61% |
| 2015 | 59.87% | 12.36% | 6.52% | 17.72% |
| 2016 | 58.98% | 12.85% | 6.76% | 17.62% |
| 2017 | 59.90% | 12.27% | 6.72% | 17.44% |
| 2018 | 59.71% | 11.85% | 6.90% | 17.83% |
| 2019 | 59.31% | 12.04% | 6.70% | 18.34% |
| 2020 | 56.75% | 11.45% | 6.85% | 18.95% |
| 2021 | 54.44% | 12.41% | 7.02% | 19.97% |
Service associate wage gap by race
According to our data, asian service associates have the highest average salary compared to other ethnicities. Black or african american service associates have the lowest average salary at $41,841.
| Ethnicity | Salary |
|---|---|
| Unknown | $41,952 |
| White | $42,824 |
| Black or African American | $41,841 |
| Asian | $44,237 |
| Hispanic or Latino | $42,593 |
Average service associate age
See how the average age of service associates varies based on ethnicity and gender.
Male
Female
Service associate age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Service associate age breakdown
The average age of service associates is 40+ years years old, representing 49% of the service associate population.
Service associate age breakdown
| Service Associate Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Service associate educational attainment
The most common degree for service associates is bachelor's degree, with 52% of service associates earning that degree. The second and third most common degree levels are associate degree degree at 18% and associate degree degree at 17%.
- Bachelor's, 52%
- Associate, 18%
- High School Diploma, 17%
- Master's, 6%
- Other Degrees, 7%
Service associates by degree level
| Service associate degree | Percentages |
|---|---|
| Bachelor's | 52% |
| Associate | 18% |
| High School Diploma | 17% |
| Master's | 6% |
| Other Degrees | 7% |
Service associate jobs you might like
Service associate wage gap by degree level
According to the data, service associates with a Master's degree earn more than those without, at $51,894 annually. With a Bachelor's degree, service associates earn a median annual income of $48,174 compared to $40,536 for service associates with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $51,894 |
| High School Diploma or Less | $38,023 |
| Bachelor's Degree | $48,174 |
| Some College/ Associate Degree | $40,536 |
Service associate employment statistics
Most service associates work for a private in the finance industry.
Company size where service associates work
Below, you can see the size of companies where service associates work.
Service associate jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 12% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 45% |
Service associate jobs by company type
Employees with the service associate job title have their preferences when it comes to working for a company. For instance, most service associates prefer to work at private companies over public companies.
Service associate jobs by sector
| Company type | Percentages |
|---|---|
| Education | 5% |
| Public | 40% |
| Private | 51% |
| Government | 3% |
Service associate jobs by industry
The most common industries for service associates are finance, retail and health care.
Service associate industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Finance | 17% |
| Retail | 12% |
| Health Care | 11% |
| Professional | 5% |
| Hospitality | 5% |
| Insurance | 5% |
| Education | 4% |
| Media | 3% |
| Manufacturing | 3% |
| Technology | 3% |
| Government | 2% |
| Non Profits | 2% |
| Pharmaceutical | 1% |
| Transportation | 1% |
| Telecommunication | 1% |
| Automotive | 1% |
| Construction | 1% |
| Energy | 1% |
| Real Estate | 1% |
| Agriculture | 1% |
| Start-up | 1% |
Service associate turnover and employment statistics
Service associate unemployment rate over time
The unemployment rate for service associates between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Service associate unemployment rate by year
| Year | Service associate unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average service associate tenure
The average service associate stays at their job for 1-2 years, based on the 25,892 service associates resumes in Zippia's database.
Service associate tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 27% |
| 1-2 years | 35% |
| 3-4 years | 13% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 6% |
Service associate LGBT ratio compared to similar jobs
Review the percent of service associates that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Correspondence Coordinator | 5.53% | 16,466 |
| Tenant Selector | 6.73% | 4,356 |
| Service Associate | 7.19% | - |
| Imaging Clerk | 8.60% | 102,498 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Library Services Assistant | 11.16% | 57,450 |
| Employee Relations Assistant | 15.31% | 14,672 |
Similar service associate jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Correspondence Coordinator | 5.53% | 16,466 |
| Tenant Selector | 6.73% | 4,356 |
| Imaging Clerk | 8.60% | 102,498 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Library Services Assistant | 11.16% | 57,450 |
| Employee Relations Assistant | 15.31% | 14,672 |
Foreign languages spoken by service associates
The most common foreign language among service associates is Spanish at 61.5%. The second-most popular foreign language spoken is French at 8.4% and Chinese is the third-most popular at 3.8%.
- Spanish, 61.5%
- French, 8.4%
- Chinese, 3.8%
- Mandarin, 3.8%
- Portuguese, 2.8%
- Other, 19.7%
Service associate languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 61.5% |
| French | 8.4% |
| Chinese | 3.8% |
| Mandarin | 3.8% |
| Portuguese | 2.8% |
| Other | 19.7% |
