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Service associate education requirements

Updated January 8, 2025
2 min read
Usually, service associates don't need a college education. The most common degree for service associates is bachelor's degree with 52% graduates, with only 18% service associate graduates earning associate degree. Service associates who decided to graduate from college often finish University of Phoenix or Pennsylvania State University. Some good skills to have in this position include sales floor, patients and quality customer service.

Popular service associate certifications include Certified Management Accountant (CMA), Certified Public Accountant (CPA), or Certified Professional, Life and Health Insurance Program (CPLHI). To improve service associate qualification and skills, we prepared some online courses to help in service associate education paths.

What education do you need to become a service associate?

What degree do you need to be a service associate?

The most common degree for service associates is bachelor's degree, with 52% of service associates earning that degree. The second and third most common degree levels are associate degree degree at 18% and associate degree degree at 17%.
  • Bachelor's, 52%
  • Associate, 18%
  • High School Diploma, 17%
  • Master's, 6%
  • Other Degrees, 7%

What should I major in to become a service associate?

You should major in business to become a service associate. 27% of service associates major in business. Other common majors for a service associate include accounting and psychology.

Best majors for service associates

RankMajorPercentages
1Business27.4%
2Accounting8.0%
3Psychology7.2%
4Finance6.2%
5General Studies5.0%

20 best online courses for service associates

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1. Digital Transformation in Financial Services

coursera

This Specialization is intended for learners that have or wants to have a career in the digital financial industries.\n\nThe Specialization explores the evolving world of finance, focusing on the changing dynamics caused by the conversion of products and services into digital goods, new customer demands and changing regulation to govern the competetive landscape - the digital transformation of finance.\n\nYou’ll learn about concepts such as digital platforms and business ecosystems, be exposed...

2. Blockchain Revolution in Financial Services

coursera

As the Internet was the first digital medium for information, blockchain is the first native digital medium for value. Blockchain is poised to transform the economy and society at large—redefining the ways we transact online, share ideas, and manage workflows. The financial services sector is a key lever in such transformations.\n\nThis four-course specialization introduces learners to the world of blockchain technology for financial services—including what blockchain is, how it works, and why...

3. Fundamentals of Financial Services

udemy
4.5
(275)

Understanding key elements and basic workings of the Financial Services Industry (useful for exams as well)...

4. Financial Accounting-Debits & Credits-Accounting Transaction

udemy
4.5
(781)

Masterclass: Learn Accounting Principles, Financial Statements, Transactions & More in this Comprehensive Course...

5. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

6. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

7. Financial Accounting-Adjusting Entries & Financial Statement

udemy
4.6
(930)

Master Adjusting Entries & Financial Statements: A Comprehensive Guide for Accurate Accounting and Reporting...

8. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

9. Principles of Financial Accounting

udemy
4.5
(875)

Learn the complete accounting cycle -recording business transactions to presenting the Balance Sheet & Income Statement...

10. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

11. Financial Accounting & Excel-Comprehensive Accounting Course

udemy
4.3
(736)

Comprehensive accounting course to learn the accounting cycle in a practical way and pick up critical Excel fundamentals...

12. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

13. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

14. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

15. Understand Banks & Financial Markets

udemy
4.4
(6,205)

The world of financial markets: participants, products, trading motives, pricing and structure...

16. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

17. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

18. Complete Financial Modeling for Project Finance in Excel

udemy
4.6
(589)

Learn Financial Modeling for Project Finance and Infrastructure Valuation ( DCF and IRR )...

19. Financial Accounting: The Complete Introductory Crash Course

udemy
4.5
(1,604)

Learn the Basics of Financial Accounting: Financial Statements, Debits and Credits, The Accounting Cycle and More!...

20. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Average service associate salary by education level

Service associates with a Master's degree earn more than those without, at $51,894 annually. With a Bachelor's degree, service associates earn a median annual income of $48,174 compared to $40,536 for service associates with an Associate degree.
Service associate education levelService associate salary
Master's Degree$51,894
High School Diploma or Less$38,023
Bachelor's Degree$48,174
Some College/ Associate Degree$40,536

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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