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Service Associate skills for your resume and career

Updated January 8, 2025
5 min read
Service Associate Example Skills
Below we've compiled a list of the most critical service associate skills. We ranked the top skills for service associates based on the percentage of resumes they appeared on. For example, 19.2% of service associate resumes contained sales floor as a skill. Continue reading to find out what skills a service associate needs to be successful in the workplace.

15 service associate skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how service associates use sales floor:
  • Service customers in a fast paced, pressured environment* Custodial duties* Sales floor organization* Down stocking
  • Executed daily operations of organization of sales floor.

2. Patients

Here's how service associates use patients:
  • Provided appropriate care to patients by evaluating and giving assistance to individual patients regarding meal selections.
  • Surveyed patients under implementation of new service programs to enhance room service experience during recovery.

3. Quality Customer Service

Here's how service associates use quality customer service:
  • Deliver quality customer service by researching and responding to all internal and external client inquiries quickly, efficiently and professionally.
  • Provided quality customer service, worked directly with customers and coworkers* Made food for customers while following all food safety procedures

4. Basic Math

Here's how service associates use basic math:
  • Determined charges for services Basic math and computer requested, collected deposits, payments, or arranged for billing.
  • Computed benefits using basic math for out-of-pocket expenses, percentages covered under plan and other related calculations.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service associates use customer service:
  • Ensured protection of the privacy and confidentiality of all Medicare data and provided customer service support for other departments as required.
  • Store key holder and assistant management responsibilities include opening and closing the facility, customer service and oversees financial transactions.

6. Loan Payments

Here's how service associates use loan payments:
  • Processed standard monetary transactions and loan payments.
  • Handled personal and business financial transactions; processed loan payments and ATM deposits; and activated ATM debit cards.

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7. Patient Rooms

In a healthcare facility, the rooms that are specifically designed to provide a healthy and nurturing environment to a patient are called patient rooms. Patient rooms are equipped with all the basic medical appliances such as patient beds, ventilators, electrocardiograms, etc. Patients prior to or after surgery reside in the patient rooms that helps in recovering the health to normal.

Here's how service associates use patient rooms:
  • Replace soiled linen, vacuum, sweep, mop, dust and wipe down patient rooms to maintain a healthy environment.
  • Call Center: Took patient room service orders via phone and assisted in ordering food selections allowed on the specific diet.

8. Cash Handling

Here's how service associates use cash handling:
  • Follow security and safety policies and procedures, appropriate cash handling and inventory procedures.
  • Performed tasks of second-shift manager including cash handling and customer relations.

9. Financial Services

Financial services are economic services that are offered by the finance sector, which includes banks, financial institutes credit-card agencies, insurance companies, accountancy firms, and others that handles assets. Organizations in the financial services sector are concerned with money and risk management.

Here's how service associates use financial services:
  • Contributed to the development of a new business unit providing financial services to the small/intermediate corporate market.
  • Participated in the Prudential Development Program to become a Financial Services Associate.

10. Cleanliness

Here's how service associates use cleanliness:
  • Maintained General cleanliness of the customer environment including collection of refuse and soiled linens.
  • Covered a very large floor and improved customer service ratings through overall facility cleanliness.

11. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how service associates use data entry:
  • Counted and dispensed prescribed medications under the supervision of pharmacist and assisted with data entry for patient and prescription information.
  • Performed manual data entry of applications by independently interpreting application data and deciding proper use of complex entry rules.

12. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how service associates use credit card:
  • Processed credit card applications and evaluated special consideration candidates using credit bureau, regulatory and banking relationship criteria.
  • Enter sensitive information such as credit cards utilizing a high level of confidentiality.

13. Math

Here's how service associates use math:
  • Updated and corrected student files as necessary * Provided potential students testing for English and Math placement via online.
  • Started and finished to completion EnVision Math 2009-National, California, and Texas Projects created in Pegasus +.

14. Account Maintenance

Account maintenance is a practice in accounting that ensures that all transactions and accounting records are per the general principles of accounting and applicable laws. The accounts should be maintained enough to permit the annual audit and clear the inspection of financial statements.

Here's how service associates use account maintenance:
  • Performed account maintenance by resolving positive and negative balances with appropriate placement of funds.
  • Monitored and responded to service portal requests pertaining to account maintenance.

15. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how service associates use pos:
  • Handled POS transactions including credit applications
  • Operate POS cash register at checkout and make sure any discounts or insurance has been previously applied before sale.
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List of service associate skills to add to your resume

Service Associate Skills

The most important skills for a service associate resume and required skills for a service associate to have include:

  • Sales Floor
  • Patients
  • Quality Customer Service
  • Basic Math
  • Customer Service
  • Loan Payments
  • Patient Rooms
  • Cash Handling
  • Financial Services
  • Cleanliness
  • Data Entry
  • Credit Card
  • Math
  • Account Maintenance
  • POS
  • Customer Inquiries
  • HR
  • Life Insurance
  • Customer Accounts
  • Food Handling
  • Excellent Organizational
  • Bank Products
  • Good Time Management
  • PowerPoint
  • Strong Customer Service
  • Cash Management
  • Financial Transactions
  • ATM
  • Wire Transfers
  • Customer Complaints
  • Center Management
  • Client Relationships
  • Problem Resolution
  • Mutual Funds
  • Annuities
  • Management System
  • Computer System
  • Troubleshoot
  • Punctuality
  • HIPAA
  • Stretchers
  • Inbound Calls
  • Front Desk
  • Outbound Calls
  • Product Knowledge
  • Image Capture
  • Chrome

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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