Client Experience Associate
Service Associate Job 46 miles from Marina
Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
Supports retail operational, service, accounting and compliance-related activities within a Wealth Center. Manages completion of branch transactional activities while supporting client alternative delivery channel alternatives. Ensures a premium client experience within the Wealth Center channel and works with Center Manager and the center team to support these efforts.
As the Client Experience Associate, you will:
Ensure the overall appearance of the branch is appropriate and proper stocking and placement of collateral
Manage the provision of service to branch customers. Identify potential process improvements to ensure achievement of branch performance targets
Manage and support the customer experience within the Wealth Center ensuring service excellence and timely resolution of service and operational issues
Support clients and team members through account opening and maintenance to ensure compliance with all bank Know Your Customer/KYC and operational standards
Complete accounting-related responsibilities for the center including regular cash control activities ATM processing, current transaction system reconciliations, negotiable instruments) and general ledger account maintenance and reconciliation
Ensure adherence to established customer interaction standards for every transaction
Managing and having overall responsibility for servicing activities within a larger center and the inherent greater volume and complexity of problems and issues in a center of this size
Support Center Manager with HSBC internal control standards, compliance, operational risk controls including timely implementation of internal and external audit points together with any issues raised by external regulators.
For this role, HSBC targets a fixed pay range between $55,000.00 to $72,500.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
You´ll likely have the following qualifications to succeed in this role:
Minimum of two years proven and progressive customer service and or operational experience within a retail banking, wealth management or equivalent
Bachelor's degree in business, accounting, related field or equivalent experience
Proven decision making, customer service, organizational, analytical, planning and mathematical skills
Sound knowledge of Company products and services offered within the branch system, related operational activities and pertinent regulations
Ability to support and complete transactional customer requests and resolve client issues
Foreign language skills, such as Mandarin and/or Cantonese are required
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Client Service Specialist-Commercial Landscape
Service Associate Job 42 miles from Marina
The Client Service Specialist is responsible for supporting client relationships and facilitating internal team collaboration efforts.
Structure
Full-time, non-exempt position
Reporting Location: 240 San Jose Avenue, San Jose, CA 95125
Reporting Schedule: 6:30am - 3:00pm
Salary Range: $33.65/hr to $43.50/hr
Functional Roles and Responsibilities
End-to-End Client Meeting Management
Meeting scheduling and confirmation, calendar coordination with internal and external entities
Meeting agenda & packet preparation - agenda, supporting documents
Take comprehensive notes and photos during meeting
Post-meeting follow-up - packet update and distribution
Delegate and communicate follow-up action items internally and with external vendors
Close the loop on all pending items
Client Deliverable Development
Landscape maintenance proposals
Presentation decks
Simple QuickBooks proposals
Property service/operations maps
Newsletters
Work Order & Job Management
Manage work order email address, tracking sheet and all work order communication with clients and internal team
Ensure all work orders are complete, communicate with customer
Plant and material ordering for small enhancements and installations
Accounts receivable management
Marketing & Client Relations
Industry membership management
Coordination and registration of industry events
Support of development and execution of educational programming
Development and execution of client relations events
Social media support
Giveaway inventory management in San Jose office
Office Administration
Ordering, management and organization of supplies for San Jose office
Lead facilities management for San Jose office - vendor management, etc.
Success Behaviors
Has a positive attitude
Takes initiative to improve performance
Provides creative solutions
Has proactive approach to their job, stays organized
Team player
Physical Requirements
The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to:
Regularly sit, type, and use the computer and mouse for prolonged periods
Occasionally lift and/or move up to fifty (50) pounds
Regularly operate a vehicle to travel to and from work locations
Maintain a valid driver's license
Metrics for Success
Proper scheduling and completion of the scope of work while satisfying the customer expectations
Client Retention
Enhancement sales generation
Provides exemplary customer service through superior communication
Fosters teamwork with all operations and administrative staff members
Family Service Advisor
Service Associate Job 8 miles from Marina
The Family Service Advisors serve families with care and compassion, educating and guiding them through the process of making informed decisions for Cemetery Advanced Planning, At-Need Cemetery Planning, and Memorialization products and services.
Family Service Advisors will demonstrate by example care and compassion for families. Reporting to the Cemetery Manager, Family Service Advisors interact with families, priests, parishioners, vendors and other personnel/departments.
Education and Experience
College degree preferred, and/or 2-4 years working in a sales environment having face-to-face contact with the customer
Position Requirements
Include, but are not limited to:
Knowledge of the Catholic faith, rituals, and traditions.
Knowledge of processes, principles, and methods for selling products and services.
Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals.
Excellent interpersonal and communication skills, both in person and on the telephone, email and virtual communications.
Highly organized, detail oriented, and excellent time management skills.
Ability to work and make decisions under pressure and tight deadlines.
Proficient in the use of computers, software, and technology.
Valid state issued driver's license, good driving record, and proof of insurance is required.
Bilingual: English/Spanish preferred
About the Employer
The Diocese of Monterey is a religious organization founded in faith and is an open source provider of information for end of life services-funeral, cremation, and cemetery.
The Diocese of Monterey offers excellent compensation for motivated individuals, which includes a base salary plus incentives. Benefits include medical, dental, paid vacation and sick days, and retirement benefits.
Employment will go to those individuals whose knowledge, skills, and experience most closely qualifies them for the position offered without regard to race, color, sex, age, disability, or national origin.
Work Location:
Monterey, CA
Work Remotely
No
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
401(k)
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance
Schedule:
8 hour shift
Weekends as needed
Supplemental Pay:
Bonus opportunities
Commission pay
Language:
Spanish (Preferred)
Work Location: In person
Customer Success Job Training Program
Service Associate Job 48 miles from Marina
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Salesforce, Workday, or PayPal among other leading organizations in the California Bay Area (Pleasant Hill, San Francisco, San Jose).
Are you eligible?
You can apply to Year Up United if you are:
- 18-29 years old
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. Some coursework is eligible for college credit. During the internship phase, Year Up United students earn an educational stipend of $525 per week.
In-depth classes include:
- Application Development & Support
- Banking & Customer Success
- Helpdesk/Desktop Support
- Project Management Support
- Data Analytics
Get the skills and opportunity you need to launch your professional career.
80% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.
PandoLogic. Category:General, Location:Santa Clara, CA-95050
Medical Customer Service
Service Associate Job 42 miles from Marina
Ultimate Staffing is seeking a REMOTE Program Coordinator. Candidates must be able to work on PACIFIC TIME hours., Monday-Friday 8am-5pm. This role requires excellent customer service skills, excellent verbal and written communication skills and attention to detail. MUST HAVE experience using Salesforce and MS Office. Starting pay is $35 to $40 an hour based on experience.
If you are interested in the role, please read the entire job description and submit your resume for review.
Position Overview
The Tablo Program Coordinator is an entry level role that serves as the foundation for a career in strategic Customer Management. As an essential member of our organization, you will play a pivotal role in ensuring the smooth operation of the home dialysis program by managing administrative tasks, facilitating communication, and coordinating delivery of orders. Your time will be spent communicating with Patients, Clinics and Internal Teams. This role is pivotal in implementing our product with patients at home and driving revenue through patient retention and treatment volume. Finally, Coordinators support and work closely with senior members of the Home Operations team to identify points of friction in our current process and recommend improvements.
Responsibilities
* Project Management: Oversee the implementation of Tablo products for home patients from referral to installation, ensuring a seamless transition and successful setup.
* Customer Service Excellence: Deliver outstanding service to patients and healthcare organizations, addressing needs with empathy and professionalism.
* Supply Chain Coordination: Manage recurring supply orders, ensuring uninterrupted treatment resources for home dialysis patients. Resolve issues within the order and delivery process with logistic and carrier partners.
* Data Management: Maintain accurate data in business systems such as Smartsheet and Salesforce, ensuring visibility and alignment for stakeholders.
* Communication: Schedule and coordinate home site assessments and installations with patients and conduct regular review meetings with Tablo Program Managers. Identify at risk patients and resolve barriers to implementation through internal escalation.
* Collaboration: Work closely with cross-functional teams including Sales, Logistics, and Customer Service to guarantee successful product delivery and implementation.
* Process Improvement: Actively participate in identifying and recommending enhancements to current processes and infrastructure for patient and customer implementations.
* Administrative Triage: Provide support to the Home Operations, and Field Service teams and escalation follow ups.
* Compliance: Adhere to privacy regulations and maintain confidentiality of sensitive patient and clinic information.
Required Qualifications
* Bachelor's degree or equivalent experience.
* Minimum of 2 years of experience in a general business environment, accounts receivable or collections, with project coordination and/or customer service experience.
* Customer-centric self-starter able to anticipate needs before they arise and solve problems effectively.
* Exceptional written and verbal communication skills
* Passion for customer success and project management.
* Strong organizational skills and attention to detail.
* Excellent communication and interpersonal abilities.
* Ability to multitask and manage multiple projects simultaneously.
* Experience in Salesforce, Microsoft applications and other relevant software tools.
* Commitment to continuous learning and improvement
Desired Qualifications
* Proficiency working in Salesforce.
* Meticulous organization and planning skills. Astute attention to detail.
* Flexible. Able to easily manage ever-changing schedules.
* Creative problem solver and empathetic toward customers.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Area Support Representative I
Service Associate Job 42 miles from Marina
US-CA-San Jose Type: Full-Time # of Openings: 1 CA - SanJose-Innov-Broadcom-MS About the Role
Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Requires flexibility to provide coverage at many sites throughout the region.
Your Impact
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
- Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
- Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
- Analyzes ongoing activity of inventory.
- Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
- Monitors and communicates status of inventory.
- Initiates, conducts and reports on Physical Inventories.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.5+
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Must be willing to learn new skills and interact with new teams on a regular basis.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - 25.49 hourly.
Company Overview
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at **************************************************************************
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.
#CSA
Posting Tags
#PM20 #LI-FL1
PI6e4503aea339-26***********1
Customer Service Representative
Service Associate Job 42 miles from Marina
About Us:
AZAZIE stands as the leading direct-to-consumer (DTC) e-retailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.
Job Summary:
Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels.
*
Please note:
We are only recruiting local candidates at this time to accommodate a hybrid-based schedule.
The employee will come into San Jose location 3 times a week
Schedule:
Monday - Friday 7:30AM - 4:30PM
Tuesday - Saturday 8:00AM - 5:00PM
Responsibilities:
As a Customer Service Representative, you'll be an important part of our growing team! You will be set up for success in meeting the following requirements for this role:
Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed.
Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.
Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.
Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.
Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.
Competency and initiative to meet and exceed the department metrics and individual performance goals.
Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry.
Skills/Talents you have:
Analytical, problem solver and critical thinker.
Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.
Team player that is willing to take initiative to support customers, other agents and supervisors.
Adaptability to thrive in a fast-paced ever changing work environment.
Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.
Positive attitude with a desire to learn and share ideas in a collaborative work environment.
Clear and concise communicator within customer interactions and across different departments.
Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.
Excellent time management skills.
Customer-focused with strong interpersonal and tech savvy skills.
Qualifications:
Customer Service Experience: 1 year (Preferred)
Fluency in English. Additional languages is a plus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
Experience with AI Intercom, Slack or other CRM software is a plus.
Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.
Excellent written and oral communication skills.
Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.
Customer-focused and can demonstrate mastery of customer service skills.
Ability to maneuver between multiple tasks.
Benefits:
Free snacks and drinks in office
Company engagement events
Gym access in San Jose office building
Monthly departmental CS appreciation lunches
Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision.
Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Guest Service Expert
Service Associate Job 48 miles from Marina
Additional InformationPay: $17.75/hr, Full Time, Day Shift, Breakfast Server Job Number24199596 Job CategoryFood and Beverage & Culinary LocationSanta Clara Marriott, 2700 Mission College Boulevard, Santa Clara, California, United States, 95054VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $17.75 to $17.75 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Bilingual Customer Service Specialist (Spanish)
Service Associate Job 42 miles from Marina
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have a valid, unrestricted Driver's License
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Customer Service Specialist 1, #6284
Service Associate Job 48 miles from Marina
GROW WITH US As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment.
We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high caliber service. We are a collaborative and supportive team and looking for a motivated self-starter to join us!
We encourage Recology employees to G.R.O.W. with Us professionally and personally by:
* Giving Back to our communities.
* Recovering Resources to achieve their best and highest use.
* Owning a company that provides quality service and protects the environment.
* Working Together to achieve our common vision, a world without waste.
You can G.R.O.W. with Us by becoming our Customer Service Specialist 1
THE ROLE
Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature.
ESSENTIAL RESPONSIBILITIES INCLUDE, AND NOT LIMITED TO:
* Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
* Six months of related experience and/or training.
* Computer programs, including Microsoft Office suite of applications.
* High school diploma or GED required.
* Bachelor's degree preferred.
Skill and/or Ability to:
* Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
* Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
* Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
* Demonstrates ability to use computers and technology capabilities.
* Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
* Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
* Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
* Effectively and productively engages with others and establishes trust, credibility, and confidence.
* Promotes collaboration and assists others with their initiatives and efforts.
* Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
* Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
* Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.
RECOLOGY OFFERS:
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
RECOLOGY BENEFITS MAY INCLUDE:
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
Product Expert, Customer Support (Santa Cruz, CA)
Service Associate Job 24 miles from Marina
Job DescriptionAbout the Role
We are looking for a Product Expert to provide exceptional technical support to our customers.
As a Product Expert at Omni, you will use your knowledge of data analytics and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers’ needs while serving as their first line of help.
We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience!
You will:
Become a deep expert in the Omni product & best practices
Assist Omni’s customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product
Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked
Stay up to date on the latest product improvements & roadmap
Give voice to customer needs in internal discussions with Product and Engineering.
Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience
Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product.
Surface feature requests and reproduce and report bugs reported by Omni users
Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service.
Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful.
About you
Love learning and problem solving; enthusiastic about helping and teaching others
Strong communication skills, both written and oral
Desire to work directly with customers on a daily basis
Passionate about working with and talking about data
Strong SQL skills; knowledge of SQL for analytics
1+ years experience in data analytics and/or business intelligence preferred
This role is based in our Santa Cruz office, and allows for a hybrid schedule with 3 days/week in office.
Why Join Us
Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data
Health, dental, and vision insurance
401(k) Plan
Unlimited PTO
Customer Service Representative
Service Associate Job 42 miles from Marina
Customer Service - Campbell, California Customer Service Representative Position Description A customer service representative provides superior service to our customers by developing a rapport with parents and children , do ing so by consistently meeting our customers' needs and exceeding their expectations. Provide e xcellent customer service through effective communication , prioritization of responsibilities , positivity , organization , efficiency, a personable and friendly demeanor , empath y , patien ce , detail oriented work , cooperati on , professional ism , and a willing ness to go the extra mile to help customers within the policies set by management. Position Responsibilities Provide excellent customer service that exceeds the customer's expectations . Have knowledge of all Sutton Swim School policies and procedures and effectively communicate them . Check and respond to emails and voicemails using effective communication skills . Perform day-to-day operational duties Position Qualifications and Requirements * Experience with Customer Service and iClass preferred
* Willing to work 2-3 customer service shifts per week.
* Understand Sutton Swim teaching program and levels (Must pass a swimming levels quiz) .
* Excellent listening and communication skills in person , on the phone , and in writing .
* Basic computer skills (Excel, Word, Outlook).
Professionalism and Organizational skills . Location
Campbell, California
Department
Customer Service
Minimum Experience
Entry-level
Compensation
$17-20 (DOE)
Digital Services Associate (Middlebury Institute Library)
Service Associate Job 8 miles from Marina
**On-site** Staff Full time Monterey, California, United States **Description** The Digital Services Associate participates in the maintenance of the library website, key technology platforms, the institutional repository, and open access resources, providing training and support to Middlebury Institute Library staff on our Monterey, CA, campus. They serve as primary liaison to technology and access services teams and vendors both internally and externally to ensure seamless access to web-based library resources. They provide assistance to students, staff, and faculty with access issues.
**This is a full time, benefits eligible, hourly position with a hiring range of $27.22-$34.02 per hour.**
**Core Responsibilities:**
* As a member of the library systems team, participates in the maintenance of key library technology platforms, software, and web presence including troubleshooting and testing of updates as well as serving on Vermont-based teams associated with these platforms
* Provides training, support, and feedback to library staff relating to changes to library technology platforms
* Serves as primary liaison to technology and access services teams and vendors both internally and externally
* Supports the Middlebury Institute Digital Repository, in coordination with Vermont-based staff and provides guidance to Middlebury Institute faculty and research staff in support of their submissions to the Repository
* Promotes Diversity, Equity, and Inclusion (DEI) efforts with a focus on equitable access to technology tools, collections, library spaces, and other resources
* Hires and trains graduate assistants to support ongoing projects and web-based library services
* Designs and produces instructional videos in collaboration with the Research & Instruction Librarian
**Requirements**
* At least three years of experience working in library services with emphasis on technology platforms, including hands-on experience with library software, preferred
* Supervisory experience
* Ability to communicate with both technical and non-technical personnel in a results and customer service-oriented manner essential
* Oversees library operations during evening and weekend shifts when no other staff members are present
* Provides a high level of assistance with front desk operations as needed
* Dedication to working collaboratively with a team
* Relevant BA or equivalent
**Physical Demands and Working Conditions**
* This is a full-time, on-campus position.
* Shared participation in evening and weekend hours may be required.
* The work is mostly sedentary and includes no special physical demands. It may involve some walking, standing, bending, or carrying light items.
Other:
*Offer is contingent upon successful completion of a criminal background check.*
**Benefits**
As an employee of Middlebury Institute, you will enjoy being part of a vibrant supportive community. Middlebury Institute offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, Middlebury offers a generous time-away program - up to 34 days per year during the first two years of service, increasing as the term of service lengthens. The result is a very high quality-of-life in a gorgeous setting.
* Access to our that provides comprehensive support services to the spouses and partners of Middlebury employees.
* A full listing of our benefit offerings can be found on our website by following this web link:
* Or click see some of the other fun perks of working at Middlebury, whether in or !
Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.
Business Services Specialist
Service Associate Job 23 miles from Marina
* Copy of Transcript
* Letter of Introduction
* Letter(s) of Recommendation (3 Letters (within the last year))
* Proof of HS Graduation
* Resume
* TB Screening Result
Comments and Other Information
* Pending Board Approval*
For more information about this position, go to the pdf file here *************************************************************************** Description***********5900970.pdf
AdOps Services Associate (Seasonal)
Service Associate Job 42 miles from Marina
Amazon Advertising is growing its online advertising program and is seeking an Ad Ops Services Associate, to support our Global business. The Ad Ops Services Associate will provide world class customer service and support for the Amazon global advertising business. Responsibilities include the daily operations of advertising campaigns across Amazon and its subsidiaries owned and operated sites. This role will be responsible for the success of their own campaigns as well as the success of associates who work within their queue. This includes accurate building, testing and assignment of advertisements using various ad serving technologies.
NOTE: This is a seasonal temporary role. End Date will be June 7th, 2025
This person will also assist in providing support and coverage to global advertising teams as well as ensuring accuracy and security of all ad units.
Responsibilities include:
- Maintain the highest standards around campaign fulfillment
- Triage campaigns daily across multiple team members, ensuring proper bandwidth allocation
- Manage platform queue success ensuring campaigns are within SLA and accurate
- Execute basic campaigns by trafficking ads to Amazon's stable of properties: Amazon, IMDb, DPreview.com, etc.
- Build creative in an ad server using third party tags
- Activate ads in the ad server after assigning the appropriate creative
- Communicating status of campaign creation to key global partners
- Provide support and coverage to other advertising teams
- Provide account team with screenshots confirming creative went live
- Complete ad server and campaign audits using checklists to ensure accuracy and completeness of campaign, including go live workflows
- Ensure functionality and accuracy of creative by assigning to test pages
- Assign creative to orders within out ad serving systems
- Security scanning of orders to ensure compliance with information security initiatives
- Provide, verify 3rd party reporting
- Uphold user experience by confirming ad units when they go live
**BASIC QUALIFICATIONS**
- - Outstanding organizational, prioritization, attention to detail and multi-tasking skills.
- - Strong communication skills.
- - Ability to troubleshoot technical issues.
- - General understanding of online advertising processes.
- - Problem-solving and organizational skills.
- - Strong research skills.
- - English B2+
- - Schedule Flexibility to work at least one weekend day
**PREFERRED QUALIFICATIONS**
- - Excel Proficiency.
- - Highly proficient in an industry leading third party ad server - DoubleClick, Atlas, etc.
- - Familiarity with third party ad serving tags.
- - Educational background or similar experience in Advertising or related field.
**Location:** CR **Posted:** November 25, 2024 (Updated 5 days ago) **Location:** CR **Posted:** November 14, 2024 (Updated 17 days ago) **Location:** KR **Posted:** August 30, 2024 (Updated 3 months ago) **Location:** CR (Updated 4 days ago) **Location:** KR **Posted:** May 28, 2024 (Updated 6 months ago)
Lead Service Associate
Service Associate Job 32 miles from Marina
Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lead Service Associate, today! As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
Supervise and help Store Associates with daily operational tasks.
Assist customers with their shopping needs and transactions.
Tend to merchandising tasks via plan-o-gram.
Perform proper receiving and stocking procedures.
Count and reconcile cash register drawers.
Prepare deposits and order change from the bank.
Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
Maintain a safe, clean, and pleasing environment for customers and associates.
Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
H.S. Diploma or General Education Degree (GED) required.
At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential. We support personal growth and achievements. We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR045421
The typical starting pay range for this position is between $16 - $19.75 per hour, although wages can vary based on experience and geography.
Customer Service Representative
Service Associate Job In Marina, CA
Job Description
Title: Customer Service Representative
FLSA Status: Non-Exempt
Reports To: CSR Supervisor
Pay: $21-$23/hr.
About the Company:
GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years, specializing in all aspects of material collection and processing, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste industry. Our business was founded on principles of environmental sustainability and innovation is a cornerstone of our ongoing operations and growth strategy. We provide collection services to more than 300,000 customers in 20+ municipalities, process materials from 50+ jurisdictions, operate 18 separate processing lines across 10 locations and widely recognize that our most valuable asset is our nearly 1,000 employees. Longevity and job satisfaction are high, and we proudly offer promotional opportunities, valuable training, great benefits, an atmosphere of camaraderie and respect at all levels.
We are seeking a successful Customer Service Representative to join our team to assist our organization in providing a successful work environment where our employees can be safe, thrive and give their personal best each day. This position is expected to work out of our Marina office at 14207 Del Monte Blvd. in Marina, CA [and some job-related travel may be required].
Position Summary:
GreenWaste is seeking to fill the position of Customer Service Representative to provide support to one or more facilities. This role’s main function will provide effective customer service to all internal and external customers, employees, and affiliated companies of GreenWaste Recovery by utilizing knowledge of our company's products and services.
Essential Functions and Responsibilities:
Managing and answering large amounts of customer service calls/questions and resolving calls in a timely manner.
Schedule deliveries, exchanges, and removals of containers
Documenting all customer service in our company specific database
Maintaining customer records by updating account information
Emailing/mailing service information to our customers
Customer Service Representative
Service Associate Job 42 miles from Marina
Yellowstone Local is proud to represent HVAC & Insulation Gurus, an industry leader in HVAC and insulation services.
Tired of Just Answering Phones? Ready to Be the Hero Your Customers Need?
Are you ready to make a difference beyond just handling calls? HVAC & Insulation Gurus is looking for a Customer Service Representative who will be a true customer champion. This isn't just another call-center job-it's an opportunity to connect with customers, solve their problems, and make a lasting impact. If you're seeking a role where your efforts are recognized and rewarded, read on!
What's in it for You?
Competitive Pay: $20 - $40 per hour based on your experience-because we value your time and expertise.
Career Growth: With opportunities to specialize or move up, you won't just have a job; you'll have a path forward.
Comprehensive Benefits: Enjoy medical insurance options-health, dental, and vision-plus a 401(k) plan for your future.
Supportive Environment: Work in a team that values collaboration, mutual respect, and a shared commitment to excellence.
Why You'll Love It Here
At HVAC & Insulation Gurus, we don't just fill positions; we build careers. Our team-oriented environment, dedication to personal and professional growth, and competitive rewards mean you'll never feel like just another number. Here, you're a valued part of a team that's going places.
Your New Role
As a Customer Service Representative, you'll be the essential link between our customers and our services:
Customer Interaction: Serve as the first point of contact via phone, email, and chat. Answer questions and troubleshoot with professionalism and warmth.
Appointment Scheduling: Manage and coordinate service appointments, ensuring our techs are where they need to be, on time.
Issue Resolution: Own customer issues, resolving them effectively and following up to guarantee satisfaction.
Product Knowledge: Stay informed about our products and services, confidently assisting customers and supporting sales.
Sales Support: Guide customers to the best solutions and highlight promotions, showing them the value we bring.
Team Collaboration: Work closely with our technical and sales teams to deliver seamless service, being the glue that keeps us running smoothly.
Documentation: Keep detailed records of customer interactions, ensuring nothing falls through the cracks.
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Experience: Previous experience in customer service, ideally in HVAC or a related field, is a plus.
Skills: Strong communication, problem-solving abilities, and a customer-first attitude.
Technical Aptitude: Basic understanding of HVAC systems is preferred (training provided if needed).
Organizational Skills: Ability to manage multiple tasks and keep everything organized.
Computer Skills: Proficiency in CRM software, Microsoft Office Suite (Word, Excel, Outlook), and relevant applications.
"HVAC & Insulation Gurus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status."
Customer Service Representative
Service Associate Job 42 miles from Marina
Leader in optical components, modules and subsystems for the core optical, enterprise and data center markets, leveraging more than three decades of laser technology innovation, photonics integration, and subsystem design of the fast optical networks and high-speed interconnects driving the next wave of streaming video, cloud computing, voice over IP and other bandwidth-intensive and high-speed applications
Job Description
The Customer Service Representative will provide delivery of pre- and post-sales services and support to customers, field sales and third party manufacturers reps. A key member of the Customer Service team contributing to decisions, plans and implementation of processes, metrics and tools in support of customer interfacing, end-to-end order entry through successful customer receipt of goods and services; service delivery and sales support.
The successful candidate will develop and maintain positive relations and co-ordinate with various functions within the company to ensure customer requests are handled in a timely manner.
Responsibilities include:
· Customer Focus & Relationship Mgmt. - Proactive interface to ensure our customers' best interests are top of mind throughout the onboarding/order/delivery processes and beyond to ensure an excellent customer experience
· Operate as an effective liaison between customers, production planning, sales, applications engineering, accounting and product line management to resolve status, production, delivery and billing inquiries
· Effectively partner with Sales to ensure customers are getting the most out of customer meetings via effective meeting preparation, presentation and representation
· Manage and deliver on all aspects of the Order Management Process (from order receipt through fulfilment) for designated territories/Account Managers
· Quote preparation, issuing and closure including AM and Technical Interface as required
· End-to-end RMA management; maintain customer communication regarding defective returns, exchanges, service & repairs - Engineering interface to ensure failure analysis and product disposition are completed with speed and accuracy
· Ownership for VMI processing, billing and reconciliation
· Resolve product or service problems by clarifying the customer's concern; reviewing data; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution (deal with abstract & concrete variables)
· Work closely with Sales Operations team to develop, review and deliver customer & sales related reports
· Analyze and participate in the development of operational processes and escalation procedures
· Optimize work efforts via a thorough understanding and effective use of ERP Systems (SAP & Oracle) as well as MS Office and other system related tools
Qualifications
QUALIFICATIONS
• Proven success/experience in a customer facing/customer service role in a high tech environment
• Strong Customer Service Skills including good listening skills, clear written and verbal communications and a tactful approach to problem solving
• Critical thinking and analytical skills that include the ability to collect and analyze information, problem solve, and make well supported decisions that benefit the customers
• Time management - ability to minimize operational turn-around-time and issue resolution time
• Ability to perform duties in the presence of time constraints and customer pressure
• General understanding of high tech OEM sales process
• In-depth knowledge of customer service functions
• Effective presentation skills
• Proficient computer skills including Microsoft Office applications
• Thorough knowledge of SAP/ORACLE (especially Order Management Modules)
• Critical Skills:
Accuracy
Deliver complete results
Systems & tools (SAP & Oracle, MS Office/Desktop)
Influencing
Conflict Mgmt.
Negotiation
Presentation
Customer mtg. planning & facilitation
Complex Problem solving
Process optimization
Critical thinking/planning
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Customer Issues support/resolution for designated territories/Sales Managers
• Manage SAP/Oracle order entry and management from receipt to fulfillment
• Customer focus and relationship management
• Continual liaison with global Customer Service team, Planning, Sales and Operations
• Maintain and manage all aspects of the VMI (consignment) process where relevant
• Customer and Management reporting
EDUCATION and/or EXPERIENCE
• Bachelor's degree (B. A. or B.Sc.) from an accredited college or university
• 3 to 6 years or above related working experience in a Customer facing role in a high tech environment
• Experience in optical and/or electronic component businesses is desirable
• Experience with Order Management/Order Processing on one of the major ERP systems: SAP, Oracle, Microsoft Dynamics, etc.
tony.rendle at pierpont.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Service Associate Job 42 miles from Marina
Get involved in the fast-paced sign and graphic design industry by joining the #1 sign franchise in the USA. FASTSIGNS of San Jose is looking for a creative, personable and outgoing customer service representative who can manage signage and design projects from concept to creation.
Primary Responsibilities Include:
Serve as the first point-of-contact for walk-in, telephone and on-line clients.
Respond to customer inquiries with product recommendations and pricing information.
Create detailed production plans for graphic designer and production crew.
Assist with quality control of sign products to ensure customer satisfaction.
Provide administration support such as customer invoicing, store open/close, daily reports, etc.
This position is considered full-time, 40 hours/week with shift hours of 9am - 6pm, Monday through Friday and weekends off. Benefits include medical/dental, paid vacation, sick pay and paid holidays. Ideal candidates will be friendly, enthusiastic, organized and have strong verbal, telephone and written communication skills. Creativity and an "eye for design" is a plus!
View our website at *********************
View our portfolio at *********************************
Compensation: $19.00 - $21.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.