Call Center Representative - Agent
Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt
Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.
Essential Duties and Responsibilities:
Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds quickly and effectively to customer questions.
Multi tasks to document while speaking with the consumer.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.
Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Promotes positive interactions with others through effective communication with customers and team members. This includes real-time interaction with leaders for coaching and feedback, verbal engagement with customers, and collaboration with team members and escalation departments. These interactions may be face-to-face as required by business needs.
Regular, predictable, and reliable attendance is critical to success in this role.
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Other duties as requested by management
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Data Entry Accuracy - Good attention to detail and basic computer skills
Communication Skills - Clear communication with employees and customers
Background Check - Must be able to successfully pass a criminal background check
Education and/or Experience:
High School Diploma or GED required
Previous call center experience or assisting customers preferred
Computer Skills:
To perform this job successfully, an individual must have knowledge of:
Good typing skills
Ability to navigate multiple computer screens and applications
~CB
ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.
$22k-27k yearly est. 2d ago
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Member Service Representative Teller
AA2It
Service associate job in Oklahoma City, OK
1SLBJP00002458 Title - Member Service Rep *Candidate MUST have credit union and/or banking experience as a Member Service Representative. *MUST Meet all the criteria in Job Description. **Credit Check required** Manager must review before offer made** No Bankruptcy, No Collections
**Candidate Must be able to work with minimal supervision
**Self-sufficient
**Work well with other team members
Purpose: Serve as a liaison between the member and the credit union. Provides account information, opens new accounts and handles member's daily credit union needs. This position requires the candidate to be service-oriented, detail-oriented, self-motivated, able to work with minimal supervision and be able to perform a variety of tasks in accordance with credit union procedures. Maintaining all member information in a secure manner is a must.
Duties and Responsibilities:
• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions.
• Respond to member requests, concerns and questions as they are presented i.e. email, phone calls, walk-ins, member relationship software, call center tickets, etc. in a professional and timely manner.
• Assist members with their plastic card related issues including mailing cards, if necessary.
• Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership.
• Promote credit union products and services based on member's needs.
• Perform account maintenance on member accounts when requested, with proper documentation/authorization.
• May perform the following teller duties, as a Backup Teller: receive checks and cash for deposit, verifies amount, and examines checks for endorsements. This includes loan payments and processing credit card payments. Cashes checks and pays out money after verification of signatures and member balances. Places holds on accounts for uncollected funds in accordance with policies and procedures. Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Promote and explain other credit union services as needed.
• Answer telephones; provide members with information as requested.
• Ensure propriety and confidentiality of members' information.
• Ensure compliance with policies and procedures, rules and regulations including but not limited to the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Controls.
• Other duties as assigned.
Experience:
• Minimum 2 years of customer/member service with a credit union or bank; required
• Previous cash handling experience; required
• Client/DNA core experience, a plus
Knowledge, Skills and Abilities:
• Perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Strong oral and written communication skills; ability to speak and write clearly and effectively
• Capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.
• Perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Effectively handle multiple, simultaneous, and changing priorities.
• Capable of exercising highest level of discretion on both internal and external confidential matters.
For submission; kindly share your resume with answers:
Q1: How many years of customer/member service with a credit union or bank you have
Q2: How many years of cash handling experience; required
Q3: How many years of Client/DNA core experience,
Q4: How far you live and how will you commute daily to 205 Industrial Blvd, Sugar Land TX
Q5: For submission; kindly share MM/DD of Birth (no year)
$20k-28k yearly est. 2d ago
Member Service Representative (Full-Time) - Oklahoma City
Navy Federal Credit Union 4.7
Service associate job in Oklahoma City, OK
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications:
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 13100 N. Pennsylvania Ave, Suite B, Oklahoma City, OK, 73134
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$26k-32k yearly est. 4d ago
Customer Retention Representative
Cox Enterprises 4.4
Service associate job in Oklahoma City, OK
Company Cox Communications, Inc. Job Family Group Sales Job Profile Customer Retention Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $15.00. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00.
Job Description
Customer Retention and Sales Representative
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative.
The Customer Retention and Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program.
Compensation includes a full-time hourly base rate of at least $15.00 per hour plus monthly targeted commissions of $1,700 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $51,600 ($24.81 per hour), while high earners (the top 10%) reach an average annual compensation of just over $67,187.50 ($32.30 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets.
You must live within the area of Oklahoma City, OK.
What You'll Do
* You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us.
* You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
* Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
* You'll upsell, cross-sell, and work to retain every customer with whom you interact.
* You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
* You'll use our customer database to tailor solutions and help customers understand their billing.
*
What's In It For You?
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
* First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
* Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you". At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
* Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
* High school diploma, GED, or relevant work experience
* Effective communication skills
* Excellent computer skills
* Demonstrated ability to multi-task
* Excellent interpersonal skills to work effectively with teams
* Excellent ability to persuade others through indirect influence
* Ability to seek out opportunities and take initiative with little or no direction
* Demonstrated capacity to thrive in a high-change, often ambiguous business environment
* Ability to establish customer relationships in a fast-paced environment
Preferred
* Experience in the telecommunications industry
* 1+ years in a sales quota or retention environment
* 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Join the Cox family of businesses and make your mark today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
$51.6k-67.2k yearly Auto-Apply 40d ago
Service Consultant
Hyundai Motor America 4.5
Service associate job in Oklahoma City, OK
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Additional Information
Dealership experience only!!! You must be number 1 or 2 currently in Gross, Customer pay, and CSI.
We offer...
Market Leading Pay, based on experience, Plus Bonuses
A Great Working Environment with the Latest Equipment
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Pinnacle Awards Program
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
You need…
A Love of Everything Automotive
A Positive & Friendly Attitude
Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver's License
Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Employment Position: Full Time
Salary:
$50,000.00 - $120,000.00 Yearly
Salary is not negotiable.
Zip Code: 73139
$50k-120k yearly 38d ago
Customer Service at OK Canine Corral East Location
Ok Canine Corral East Location
Service associate job in Norman, OK
Job Description
OK Canine Corral in Norman, OK is looking for one customer service to join our 26 person strong team. We are located on 1224 Lindsey Plaza Dr.. Our ideal candidate is attentive, punctual, and engaged.
Responsibilities
Greet customers and make them feel at home
Take dogs to designated areas
Answer any questions the customers may have
Assist Customers in preparing their orders
Assist Staff in when needed
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
We are looking forward to hearing from you.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
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$26k-36k yearly est. 6d ago
Customer Retention Representative
Cox Communications 4.8
Service associate job in Oklahoma City, OK
Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Customer Retention Rep - CCI
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly pay rate is $15.00. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00.
Job Description
Customer Retention and Sales Representative
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative.
The Customer Retention and Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program.
Compensation includes a full-time hourly base rate of at least $15.00 per hour plus monthly targeted commissions of $1,700 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $51,600 ($24.81 per hour), while high earners (the top 10%) reach an average annual compensation of just over $67,187.50 ($32.30 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets.
You must live within the area of Oklahoma City, OK.
What You'll Do
You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us.
You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
You'll upsell, cross-sell, and work to retain every customer with whom you interact.
You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
You'll use our customer database to tailor solutions and help customers understand their billing.
What's In It For You?
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who “get you”. At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
High school diploma, GED, or relevant work experience
Effective communication skills
Excellent computer skills
Demonstrated ability to multi-task
Excellent interpersonal skills to work effectively with teams
Excellent ability to persuade others through indirect influence
Ability to seek out opportunities and take initiative with little or no direction
Demonstrated capacity to thrive in a high-change, often ambiguous business environment
Ability to establish customer relationships in a fast-paced environment
Preferred
Experience in the telecommunications industry
1+ years in a sales quota or retention environment
2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Join the Cox family of businesses and make your mark today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
$51.6k-67.2k yearly Auto-Apply 39d ago
Test Content Services Specialist
Psi Services 4.5
Service associate job in Oklahoma City, OK
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 14d ago
Automotive Service Consultant
Eskridge Lexus
Service associate job in Oklahoma City, OK
Eskridge Lexus of Oklahoma City has an immediate opening for a full-time Automotive Service Consultant.
We are looking for an experienced Service Consultant who has outstanding customer service and communication skills, is organized, and motivated. Teamwork is imperative to best serve our guests so applicant must also be a good team player.
Job Responsibilities:
Manage the daily flow of customers' automotive needs and vehicles through the Service Department.
Actively greet our guests, welcoming them to our dealership and helping them feel like a guest in our home.
Write Repair Orders in a clear concise manner, serving as a liaison between the guest and technician.
Complete Loaner Agreement Forms handling both the check-in and check-out process
Coordinate repair progress and keep guests informed of the status of their vehicle.
Serve as cashier for guests and perform an active service delivery, thoroughly explaining all items covered during service visit.
Resolve guest concerns.
Work week is Monday through Friday. Advisors work a rotating Saturday schedule and will earn scheduled time off the following week. We are open 7:30 a.m.- 6:00 p.m. M-F, and 8:00 a.m. - 4:00 p.m. on Saturdays.
Must have a valid automotive driver's license and reliable transportation. This job requires operation of a motor vehicle and therefore is classified as Safety-Sensitive work. Applicant must pass a pre-employment drug screening in addition to the standard background screening.
Pay: Commission with Guarantee
Benefits:
Paid Employee Health Insurance
Dental & Vision available
Paid Vacation & Holidays
Employer Funded Retirement Profit Sharing Plan
Special Employee pricing on vehicle purchases
Lexus Certification Program with optional Master Lease.
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Eskridge Auto Group is family owned and has been in the automotive business in Oklahoma for 73 years.
Position type: Full-Time employment
$37k-69k yearly est. 60d+ ago
Franchise Service Consultant
Express Employment International Headquarters
Service associate job in Oklahoma City, OK
This position requires a high level of discretion and independent judgment. The FSR will take a high volume of telephone calls daily and must accurately answer and advise franchise offices on topics covering all aspects of the business. The FSR's responses will have a direct effect on each franchise's operations, profit and loss, legal compliance and reputation, and community standing. The FSR must ask probing questions to accurately determine the scope and nature of any problem, and then research, coach, train, and assert that solution as needed.
While support from other departments is available, the Assistance Center is expected to identify and resolve issues confronting our offices and employees. Despite comprehensive policies and procedures set for the franchise businesses, the FSR must recognize that unforeseen situations will arise daily. Because of this, the FSR is delegated authority as a
de facto
manager to direct the franchise and, where necessary, correct franchise actions. The FSR must often exercise this authority absent specific direction or existing policy, operating from an understanding of the business.
Position Requirements
Because of the self-directing and independent nature of the job, this position requires extensive training and orientation. This process lasts for at least 12 weeks, primarily consisting of one-on-one sessions with team members. It begins with exposure to a vast array of issues and potential problems and grows increasingly detailed as the mentor tests each aspect of the prospective FSR's knowledge, work demeanor, and judgment. Additional orientation includes two weeks of new owner training and one week working in a franchise office.
Prior experience in business-to-business customer service or relationship management is a plus. Preferred characteristics include Diplomatic management skills; an attitude of dedicated service; working well in a team; outstanding work ethic; professional appearance; comfort with a constantly changing environment; good independent problem-solving skills; excellent communication; skilled multi-tasking; a detail-oriented approach; and success handling fast-paced/high-stress situations. A high school diploma is required, and College education is preferred.
Essential Functions
The FSR must become an expert at all aspects of the franchise and its operations. This knowledge forms the basis for skillfully managing issues faced by the franchises. These knowledge/task areas include, but are not limited to:
Payroll Operations: Manage office adherence to federal and state wage-and-hour laws and ensure the office is using best payroll practices. Frequent expertise required includes assisting the franchise in auditing payrolls for accuracy, correcting and untangling payroll errors, exporting payroll files and printing payroll checks. The FSR will confront a wide range of complex payroll issues, some made even more complicated by erroneous efforts to fix the original problem. The FSR must be able to use a forensic approach to identify errors and correct them.
Human Resources: The FSR must be able to advise and correct franchises' practices concerning the selection and hiring of associates, use of drug tests and background checks, and write proper documentation to avoid discrimination and liability. The FSR will also apply knowledge of Federal and State employment laws to circumstances and situations, including sexual harassment issues, FLSA, Civil Rights, ADA, FMLA, lunch/break times, etc. The FSR must be skilled in researching new or unusual situations.
Sales: Achieve expert proficiency and competence to coach franchisees/staff on the sales process, including establishing acceptable pricing (bill rates, payroll burden, and GM), documenting and tracking sales contacts, and matching Express solutions to client needs. The FSR will help manage challenges with clients and will direct franchises away from high-risk prospects. Some time will be spent coaching how to most effectively use sales and marketing materials.
Franchise Accounting: The FSR will have a primary role in the management of atypical check issues, such as lost or stolen checks, netting negative checks, and stops, flags, and reissue events. Some time will be spent researching employer state and federal tax laws. The FSR will help franchise owners understand and use the sales analysis and business analysis reports; research and manage correction or updating of garnishment and wage assignment issues; and coordinate the issuing of refunds when necessary.
Technical Support: Determine if the caller's challenge is truly a hardware issue; if not, the FSR will help resolve computer use issues, including access violation errors, addition of user profiles to workstations, and other user challenges. The FSR must have thorough knowledge of e-mail, spreadsheets, slide presentations, and proprietary programs, and be able to explain features and troubleshoot accordingly. Hardware and technical issues will be logged and forwarded to the first available technician. The FSR should also be alerted to call patterns that may indicate a system-wide or area trend.
Accounts Receivable: The FSR must be able to retrieve and interpret aging reports and explain transactions. The FSR will assist the franchise in write-offs, and deletion of incorrect direct hire invoices, and should be able to use the E1 system to identify client payment activity. The FSR must use independent judgment to determine whether to approve a credit memo, unsatisfactory work adjustment, and other transactions desired by the franchise.
Benefits: The FSR must advise and educate on vacation/holiday availability, associate benefit eligibility, provisions of the insurance/401K/ scholarship/etc., enrollment procedures, enrollment deadlines, cancellation procedures, insurance premium deductions, claims processing, COBRA eligibility, and on-line reports and forms.
Sales/Marketing: Must be able to explain and promote all contests, campaigns, events and marketing initiatives. The FSR will direct franchises to appropriate sales and marketing materials and explain their use. The FSR must keep up with the regular newsletters and the topics in them. Periodically the FSR will assist at ILC and Summit meetings upon request. The FSR must also track franchise successes and contact the offices to celebrate achievements.
Risk: The FSR takes on a key role in helping franchises minimize risk in all areas. He/she must be able to direct a franchise through the worker's compensation claim process, be alert for opportunities to place injured workers on light duty assignments, and be aware of positions that may incur greater risk than is acceptable. The FSR will know how to calculate rate costs; be able to explain bonding and recognize liability issues, and direct a franchise how to avoid unemployment claims with practices and documentation.
Franchise Development: ISO certification is a high priority for Express Services, and by extension the FSR is a fundamental part of preserving that certification. As a result, the FSR is grounded in a complete understanding of the application process, Procedures Manual, Franchisee Handbook, FastFinder, Social Security Number verification procedures, and more. In addition, the FSR must be prepared for regular and ongoing training on any new processes and products.
Express University/Training: Achieve expert proficiency and competence to instruct the franchisee/staff on the following: registration process, development plans, and certifications. Reset passwords or accounts at user's request. Address all operational, conceptual and technical questions such as: basic usage instruction, questions concerning validity of the course content, and internet browser settings.
Reports: - Provide weekly, monthly, quarterly, yearly AS/400 reports as requested by offices for continued service to their clients. The FSR must be knowledgeable on the wide array of reports available and be creative in finding ways to meet franchise information needs. The FSR must also be mindful and exercise discretion concerning who is an appropriate recipient of sensitive report information.
Programs/Vendors: The FSR must be able to train and recommend uses for any and all 3
rd
party vendor products, including but not limited to: ProveIt, Job Boards, Exact Target, Call Em All, etc.
Outgoing Calls: Regularly and as needed to follow-up with questions, research and individual assistance. Regular contact to offices to coach daily activities, support our processes and motivate the performance of the franchisees and staff. Acknowledge the offices when they reach all-time highs in hours/clients, when they achieve Circle status, when it is their birthday and when it is the anniversary of the office opening.
Oversight/Auditing: - Throughout the course of daily work, the FSR is responsible for noticing and investigating aberrant/anomalous transactions and data. Routine franchise inquiries can sometimes reveal poor or improper transactions, errors, or even violations of Express policies or law. The FSR must be alert for such issues, be able to identify and evaluate errors and problems, and counsel and direct franchise to correct those issues.
Policy/Process Assessments and Updates: - The FSR must be able to identify when circumstances require alterations to existing policies, or the creation of new policies to accommodate new developments. The FSR will be called upon to craft policies and training, either individually or as part of a team.
Working Conditions
Sits for extended periods of time.
Answer incoming phone calls and intermittently make outgoing calls.
Frequently required to use arms and hands to use personal computer and other office equipment and to reach, handle and hand-carry materials.
Occasional high stress due to multi-tasking and demanding customer service environment.
Read from text materials, computer monitor, and other sources as required in an office environment.
$37k-69k yearly est. 11d ago
Insurance Customer Service
Ben Osenga Allstate Agency
Service associate job in Oklahoma City, OK
Job Description
Are you looking to start a sales career? We want highly motivated and convincing job seekers to APPLY TODAY. No matter your sales experience, we'll invest in your success. We understand that it takes time to build your business, to develop the proper skills and understanding. We provide our new Insurance Sales Representatives with ongoing training and support on their path to success. We are seeking a passionate, self-driven, natural born salesperson with a desire to make a difference in people???s lives.
***Only Completed Assessments will be Considered***
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Retirement Plan
Hands on Training
Mon-Fri Schedule
Responsibilities
Process customer policy change requests.
Handle all incoming claim calls from customers and follow-up.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Return all phone messages promptly.
Maintain knowledge of new products and services.
Provides on-going support to insurance clients as needed.
Provide customers with additional information about new products and services.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Work independently and as part of a team.
Assess and identify the wants and needs of your customer(s) over the phone.
Handle customer renewals.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Be a great self-starter with a sense of urgency.
Career minded vision.
Be able to obtain or currently possess a Property & Casualty insurance license.
Strong work ethic and leadership skills.
Strong communication skills, both oral and written.
Be capable of handling customer rejection.
$25k-32k yearly est. 5d ago
Part-Time Customer Service Based Agent
Easy Recruiter
Service associate job in Oklahoma City, OK
This position works out of our office in Oklahoma City, Oklahoma. We do not have a work from home option. The customer service representative answers telephone calls and responds to member facing chats to provide information regarding our company, research members online issues, provide assistance with website navigation, use problem solving skills, and advocate for members in a friendly and efficient manner at the U.S. Member Service Center for an international membership warehouse chain.
Tasks and responsibilities:
Answer a high volume of incoming phone calls and/or member facing chats
Determine member needs and provide appropriate solutions, including answering general product questions and researching complex situations regarding online orders, tracking, and deliveries
Consider and offer compensations as necessary
Operate as the liaison between customers, vendors, buying and operations staff
Uses multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
Uses problem solving and critical thinking skills to resolve order/product/delivery issues
Required skills, abilities, and certifications:
Education/Training: High School Diploma or GED preferred
Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course
Experience: Previous customer service experience preferred
Knowledge/Skills: Customer Service, computer literacy, professional business writing, proficiency with typing (Minimum typing speed of 30 wpm) and excellent communications skills required
Must be able to work a flexible schedule including weekends and split days off
Recommended skills, abilities, and certifications
Strong background in customer service including excellent communication skills, prompt friendly service and excellent follow through.
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Ability to demonstrate learning and decision making skills
Strong time management skills
Bilingual capabilities a plus
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Disability accommodations
Inclusive of minority and disadvantaged groups
LGBTQ+ friendly workplace
Age-inclusive
Diversity and inclusion training or programs
Paid time off
Job Type: Part-time
Pay: $18.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
$18.5 hourly 60d+ ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Service associate job in Oklahoma City, OK
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$25k-30k yearly est. 4d ago
E-commerce Customer Service Agent
Group 1 Automotive
Service associate job in Oklahoma City, OK
Bob Howard Parts Distribution Center is part of the fast growing
Group 1 Automotive
, a leader in automotive retail. Established in 2012, we are a solid and growing Multi Channel E-Commerce Automotive OEM business in search of an exceptional E-Commerce Customer Service Representative.
E-Commerce Customer Service Representative will oversee all aspects of customer service, order processing and fulfillment, as well as work alongside the fulfillment team to achieve maximum productivity.
This is a hands on position which may vary in work environment (95% of the work setting is in an air conditioned office). We are a technology based company therefore if you do not thrive with new and changing technology this position is not for you.
Job responsibilities include and are not limited to;
Processing all internet orders from our many customers platforms
Responding to customer emails in a timely and professional manner
Answering all incoming phone calls, processing phone orders and providing customer service resolution
Performs quality control checks on all orders fulfilled
Handle returns
Fraud detection and prevention
Taking on related projects assigned by Management and following through accordingly
Job Requirements:
Excellent written and verbal communication
Exceptional organizational skills
Proficiency in Microsoft Office with ability to learn new systems and programs quickly
Compensation & Benefits:
Monday - Friday, 8:00 am - 5:00 pm, No weekends
Air-Conditioned environment
Exciting and casual work environment
$15.00 to $17.00 per hour
Group 1 Automotive, a Fortune 250 company, that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend! Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
Not ready to apply to a position? Sign-up to let us know about your interest in a career with Group 1 Automotive.
$15-17 hourly Auto-Apply 35d ago
CUSTODIAL SERVICES SPECIALIST (OKLAHOMA CITY, OK)
Oklahoma Blood Institute 4.0
Service associate job in Oklahoma City, OK
START YOUR CAREER WHILE SAVING LIVES Pay: $14.00-$17.00 an hour based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year! Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.
Days: Monday through Friday
Hours: 9:00 a.m. to 6:00 p.m.
Position:
The Custodial Services Specialist is responsible for the performance of Environmental services required in the care of Our Blood Institute facilities.
Qualifications:
* Several years of hands-on housekeeping experience, preferably in a medical setting
* Excellent customer service skills
* Must be dependable, responsible, honest, fair and be able to perform under stress
* Good communication skills; both oral and written
Primary Responsibilities:
* Maintain the cleanliness of assigned OBI facilities
* Perform Environmental Services, to including but not limited to, cleaning restrooms, Cleaning common areas, dusting offices, and cleaning break rooms
* Perform tasks associated with the work order requests as assigned by the supervisor
* Emptying waste containers (including bio-hazardous waste)
* Operate Housekeeping Equipment (Buffers, Hard Floor & Carpet Machines)
* Shampoo carpets and maintain all other floors
* Perform all other duties as assigned
Click the link below to learn fun facts about working for Our Blood Institute!
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$14-17 hourly 7d ago
Centralized Medical Services - Specialist, Care Management
Archwell Health
Service associate job in Oklahoma City, OK
Specialist, Care Management ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
Job Summary:
Reporting to the Care Management Team Lead, the Care Management Specialist is responsible for assisting Nurse Care Managers and Chronic Disease Managers in coordinating and delivering high-quality care to patients. This role involves patient outreach, support for non-clinical needs, obtaining medical records, administrative support tasks, and ensuring seamless care transitions and optimal patient outcomes.
Duties/Responsibilities:
Conducts outreach to patients to address non-clinical needs to coordinate care, provide support, and connect with internal resources.
Coordinates services such as follow up visits, confirming durable medical equipment (DME) deliveries, confirming home health care services are initiated, coordinate transportation for medical appointments, and other non-clinic needs.
Works collaboratively with Nurse Care Managers, Chronic Disease Managers, healthcare providers, and center teams to provide patient support and address non-clinical needs.
Maintains accurate and detailed documentation on outreach, interventions, and outcomes including communication with patients, nurse care managers, healthcare providers, and clinic teams.
Works collaboratively with the Care Management department to ensure progress toward departmental and organizational goals
Provides administrative support to the Nurse Care Manager and Chronic Disease Manager
Required Skills/Abilities:
Strong organizational skills, excellent communication abilities, proficiency in documentation in EHR systems, and attention to detail.
Empathetic, patient-focused, and able to work collaboratively in a team environment.
Ability to effectively leverage business and organizational knowledge within and across functional areas
Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic
Continuous desire to learn and embrace new methods; ability to adapt and be resilient.
Self-starter with the ability to think creatively and work effectively
Ability to build a relationship and work effectively with various seniorities and diverse populations.
Willingness and ability to travel, up to 20%
Education and Experience:
High school diploma or equivalent required
Medical Assistant (MA), Licensed Practical Nurse (LPN), or Certified Nursing Assistant (CNA) certification preferred
A minimum of 5 years experience as an MA, LPN or CNA, preferably in care management or acute care facility, community-based clinic, public health department or specialization with the senior population or value based care preferred
Proficient PC skills
Excellent Customer Service and patient centric problem solving required
Fluency in Spanish or other languages spoken by people in the communities we serve is desirable, but not required
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
$27k-43k yearly est. 11d ago
Seasonal Client Experience 1 Associate
Paulhood
Service associate job in Edmond, OK
Title: Seasonal (January-April 15) Client Experience I - In-Office Support Hours: Monday-Friday 8am-5pm, January 2026 - April 15, 2026 $300 bonus for seasonal team members who work with us from January through 4/15/26! About the Role
At PaulHood, we are transforming the mid-market CPA industry with an entirely new model. Our year-round membership model provides clients with expert tax and financial guidance, helping them feel more secure and realize their long-term financial goals. Founded 30 years ago by Paul Hood, our company has grown rapidly and now serves over 15,000 customers nationwide. To support our continued growth, we have completely modernized our business with technology and processes more akin to a SaaS company than a CPA firm.
We are seeking a Seasonal Client Experience I to support the day-to-day service needs of our in-office members and deliver an experience rooted in our client-first values. In this role, you will assist with onboarding, maintain ongoing member relationships, and ensure clients feel the value of their membership at every touchpoint. You will help resolve basic issues, support client inquiries, and identify opportunities to connect members with additional services aligned with their goals.
The ideal candidate will have experience in customer service or support roles, with a strong desire to grow their skills in client success. You bring foundational knowledge in service delivery, a willingness to learn, and a drive to support others.
To do this well, you'll need to be detail-oriented, proactive, and people-focused. You should feel comfortable navigating client systems, communicating with empathy, and contributing to a collaborative, fast-paced team environment. You'll also need to be committed to continuous improvement and energized by helping members succeed through each phase of their journey.
What You Will Bring, Do, and Own
You will perform scheduling, document preparation and scanning, resource coordination, taking client payments, and other administrative duties to ensure positive client interactions and operations throughout PaulHood.
You will serve as a client advocate, being adaptable, ready to learn new processes, have empathy for clients, and take responsibility to ensure your tasks are completed timely and clients have a great experience with PaulHood to boost client retention and growth.
You will be a main point of contact in-office for addressing client needs and developing relationships through in-person interactions, phone, email, service tickets, etc., escalating high-level complaints to the appropriate staff or department.
You will manage accurate client data and documentation utilizing the PaulHood's software, tools, and technology to ensure a smooth flow of information and project coordination for clients and staff.
You will learn about different tax entities as well as how to assemble and review tax and invoice information with clients. You will learn how to look into complicated statements and billing issues, knowing when to ask for help or escalate to more experienced staff.
Experience and Education You Will Need
High school diploma or equivalent required.
One year of customer service experience required.
Data entry or call center experience is strongly preferred.
Experience with client relationship management software or project management software is preferred.
Who You Are
You're personable with customer service skills and keep the client in mind with all interactions.
You love client interactions, value creating meaningful connections, and have good written and verbal communication skills.
You're a positive and collaborative team member.
You're organized with a crazy attention to detail and the ability to remember facts about clients.
You love to learn new skills and feel empowered and valued the more knowledge you gain.
You can keep your cool in a high-paced and at times stressful work environment.
You are tech-savvy and know Microsoft Office suite and the ability to quickly learn new software and technology.
You have street smarts and know when information is confidential.
You are punctual and on time for work and/or work-related events.
What's In It For You
Did we mention our seasonal retention BONUS?! If you join our seasonal team beginning in January and work with us through April 15, you'll be eligible for a $300 bonus! It's our way of thanking you for your efforts to support us through our busiest time of year. (Who doesn't love a bonus?) In the past, some seasonal team members have gone on to find long-term opportunities on our team at the end of the seasonal project. While this can't be guaranteed and depends on business needs at the time, we're always happy to consider seasonal team members for any opportunities that may arise. Whether with us short-term or long-term, you will join a forward-thinking team that is reshaping the future of the tax and accounting industry. With a strong commitment to diversity and inclusion, our gender-balanced leadership group reflects our belief in the power of varied perspectives to drive innovation. You'll align with an organization that helps its clients optimize their financial health, enabling them to keep more, save more, and protect more of their money so they can use it for the things they care about most.
In addition to the inherent satisfaction of aligning with a business that is changing the lives of thousands of people, you'll be part of a team that prioritizes trust, collaboration and having fun. We work hard and value rest, too.
EEO and Diversity Statement
PaulHood is an equal opportunity employer. We recruit, employ, compensate, develop, and promote without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state, and local laws. If you need reasonable accommodation in the application or interview process, please tell us.
$34k-57k yearly est. 16d ago
Electronic Services Specialist
Oklahoma Agcredit
Service associate job in Edmond, OK
Job DescriptionOklahoma AgCredit provides loans, leases and financial services to farmers, ranchers and rural businesses and homeowners in 60 of 77 counties in Oklahoma. We are part of the Farm Credit System that supports rural communities and agriculture with reliable and consistent credit. We are headquartered in Edmond, Oklahoma. Learn more at *******************
Summary: The Electronic Services Specialist will provide exceptional customer service and will handle day-to-day online banking and related electronic service functions.
Position Responsibilities:
Online Banking Administration
Sets up new users, verifies user identity for requests and resets passwords for online banking customers
Responds to questions from borrowers and branches with login issues by:
Troubleshooting issues with the user
Communicating resolutions via phone and email
Assists with onboarding new ACH originators
Provides exceptional online banking customer service to borrowers and branches
Administration
Assists with the administration of all electronic services systems (online banking, mobile pay, bill pay, ACH, origination, credit card program, etc.)
Daily review of maintenance and posting reports for online banking
Supports supervisor on projects related to electronic services
Assists with various electronic services projects and reports
Assists with check scanners and troubleshooting
Provides exceptional customer service to branch employees
Other electronic services duties, as assigned
Data Security and Confidentiality
Appropriately protects the confidentiality, security, and integrity of the Association's systems and data and clients' data
Minimum Qualifications:
Associate's degree in business related field preferred but not required in agriculture or business-related field
Prior Work Experience:
2 -3 years customer service experience in banking or related field with emphasis in online banking and mobile banking products and services;
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Knowledge and Skills Required:
Familiarity with electronic banking products, services, and regulations
Knowledge of ACH rules and regulations preferred or willingness to attend trainings
Proficient computer skills - Microsoft Office Suite, Smartphones and tablets (both Android and Apple), software and other technologies. Experience in Q2 a plus
Skill in oral and written communication, sufficient to exchange information effectively and cooperatively with peers, supervisor, and customers
Skill in adapting to changing priorities and responsibilities
Oklahoma AgCredit offers a competitive compensation and benefits package, including:
Competitive base pay with an incentive plan
401(k) Match 9% Maximum
Paid Vacation (15 days), Sick Leave (15 days) and Holidays (12 days)
Excellent medical, Dental, Vision, Life Insurance
Flexible Spending and Health Savings Accounts
Wellness program activities and rewards
Customer-Centric Environment
Opportunity to Give Back to Agriculture
Oklahoma AgCredit is an Equal Opportunity Employer dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information or protected veteran status.
Important note: We care about your hiring process and take it seriously. A real person will review your application, meaning response timelines may vary. The interviewing process at Oklahoma AgCredit may include emails, texts, phone calls, and on-site interviews. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.
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$27k-43k yearly est. 14d ago
Service Writer
A1 Professional Talent Services
Service associate job in Yukon, OK
SERVICE WRITER - $18/hr
Monday - Friday 7:30am - 5:00pm
Exceptional verbal and written communication skills.
Must be computer literate with adequate skills in Microsoft Office Applications (Excel, Word, Outlook, etc.)
10 key and internet-based systems. Karmak Fusion service system experience a plus.
Must be able to answer phones and take messages in a professional manner.
Must be able to handle and interact with customers, vendors and co-workers on a professional basis.
Must have some experience with trailers, repair estimates, and Karmak
Perform other duties as required or assigned.
$18 hourly 60d+ ago
Financial Services Representative - State Farm Agent Team Member
Ryan Russ-State Farm Agent
Service associate job in Purcell, OK
Job DescriptionBenefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Position Overview:
Are you an experienced financial services and insurance professional who thrives on building strong customer relationships and guiding clients toward a secure financial future? Our State Farm agency is seeking a customer-focused individual who can confidently consult on financial planning, life and health insurance, and long-term protection strategies.
This role is ideal for someone who enjoys meaningful conversations with customers, has strong analytical skills, and can identify the right mix of products to meet their needs.
Responsibilities:
Consult customers on financial planning and life/health insurance coverage.
Conduct financial reviews and recommend personalized product solutions.
Maintain compliance with financial and insurance regulations.
Perform customer needs analysis and engage in sales conversations.
Qualifications:
Active Life & Health license (or willingness to obtain within 30 days).
Previous experience in financial services and/or insurance preferred.
Strong communication and analytical skills.
Professional, trustworthy, and customer-focused demeanor.
How much does a service associate earn in Norman, OK?
The average service associate in Norman, OK earns between $19,000 and $48,000 annually. This compares to the national average service associate range of $23,000 to $63,000.