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Customer Service Specialist - Healthcare Billing, Amazon Healthcare Revenue Cycle
Amazon 4.7
Service associate job in Seattle, WA
Application deadline: Jan 22, 2026
As we continue to expand and transform the primary care experience, we're looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you'll execute our mission of delivering high-quality care and service. Specifically, you'll take patient phone calls and handle patient conversations to deliver world class care.
You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.
Key job responsibilities
Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience.
Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical's efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.
Assist admins with our member's billing needs via 1Life's tasking system to provide the best customer service.
Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work.
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs.
A day in the life
In this role, you'll handle inbound calls from One Medical patients (customers) regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues.
About the team
Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
Basic Qualifications
- 2+ years of customer service in a healthcare call center environment experience
- 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience
- Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems
Preferred Qualifications
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $41,600/year up to $45,760/year. The National base pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
$31.2k-50k yearly 2d ago
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Customer Service Specialist
Appleone 4.3
Service associate job in Renton, WA
We are currently recruiting on behalf of our client, a well-established manufacturing and distribution company, who is seeking a Customer Service Specialist to support customers across retail and service channels. This role is ideal for someone who enjoys solving problems, managing multiple priorities, and being a calm, professional point of contact.
What you'll do
- Handle customer inquiries via phone and email
- Resolve issues while maintaining a high level of customer satisfaction
- Support order-related questions, product concerns, and general account needs
- Communicate clearly and professionally with internal teams
- Track and follow up on open items to ensure resolution
What we're looking for
- 5+ Years experience in customer service, customer support, or account coordination
- Strong phone etiquette and written communication skills
- Ability to multitask, prioritize, and stay organized in a fast-paced setting
- Comfortable working in a hybrid environment with accountability
- Bachelor's degree preferred, or equivalent professional experience
Why this role
* Stable, full-time opportunity
* Occasional hybrid flexibility
* Collaborative team environment
* Long-term growth potential
* Tremendous benefit package
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
***********************************************************************************
The pay transparency policy is available here:
********************************************************************************************
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
********************************************** Contents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
$34k-41k yearly est. 1d ago
Customer Service Rep
ASC Engineered Solutions, LLC
Service associate job in Kent, WA
Department: Distribution Center Operations
Employment Type: Full Time
Reporting To: Kimberly Bailey
Compensation: $44,200 - $60,320 / year
Description
Seattle, WA
The Customer Service Representative provides effective customer service for all internal and external customers.
How You will Help
Responsible for communicating with customers via phone, email, fax, etc.
Provide timely and accurate information to incoming customer service orders, status, and product knowledge request
Process customer orders, changes, and returns
Resolve customer complaints by investigating problems, developing solutions, and making recommendations
Work closely with the Operations Supervisor as directed
Reviewsand maintain customer database to track information on account information, statuses, orders, and lead times
Provide timely feedback regarding service failures or customer concerns
Work closely with Sales Representatives on quotes, status of orders etc.
Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
Perform other duties as directed
What You Will Bring
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possess strong commitment to team environment while working well with others
Work systematically and logically to resolve problems
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office and Microsoft CRM Dynamics
Qualifications
* Associates' Degree in Business and/or Related Field
* 2 + years of Customer Service experience in the manufacturing or construction industry
Job Benefits
Medical, Dental, Vision, and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
5 PTO days after 60 days of employment (hourly and non-exempt positions only)
2 weeks of vacation after 6 months of employment
10 paid holidays - including your birthday!
$44.2k-60.3k yearly 1d ago
Customer Service Representative / Dispatcher / Service Titan experience
Aireserv Heating and Air Conditioning
Service associate job in Bremerton, WA
Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Service, Representative, Dispatch, Retail
$33k-43k yearly est. 1d ago
Client Relations Associate | Advisor Support Role
Magellan Financial & Insurance Services, Inc.
Service associate job in Renton, WA
Be the reason clients stay-and advisors grow.
Some firms talk about “client experience.” Others quietly build systems that make it exceptional every single day.
At Elevated Wealth Management, this role sits at the center of that difference.
We're hiring a Client Relations Associate to become the trusted first touchpoint for clients and the operational backbone for our advisors. If you take pride in precision, relationships, and being the person everyone relies on to keep things moving, this is a seat with real influence-not a support afterthought.
The Opportunity
This is not a “front desk + paperwork” role.
You'll be the connective tissue between clients, advisors, and operations-making sure nothing falls through the cracks as the firm grows. When clients call, they feel taken care of. When advisors meet with clients, everything is ready. When new business comes in, it moves forward cleanly.
Your work protects trust, momentum, and reputation.
Compensation & What You Get (Up Front)
Base Salary: $65,000-$75,000
Performance-Based Bonuses tied to accuracy, responsiveness, and team outcomes
Stable, growth-oriented firm with long-term client relationships-not transactional chaos
Clear expectations and structure
Direct exposure to advisors and leadership, not buried in layers
What You'll Own
Act as a primary point of contact for clients-calls, scheduling, follow-ups, and coordination
Maintain clean, accurate records in Redtail CRM so advisors always have context
Support case management and new business processing, ensuring paperwork is complete and timely
Track leads, activity, and follow-ups, keeping advisors focused on relationships-not admin
Coordinate seminars and client events (RSVPs, prep, post-event follow-up)
Maintain a professional, welcoming office experience for every client interaction
Handle core administrative workflows (files, scanning, mailing, organization) with precision
The Kind of Person Who Thrives Here
You're calm under pressure, naturally organized, and take pride in being dependable. You don't need hand-holding-but you do value clear processes. You enjoy working with people, but you're just as satisfied closing loops and keeping systems clean.
You care about doing things right the first time.
Next Step
If you're looking for a role where your work genuinely matters-and where doing things well is noticed-apply now to start a confidential conversation about joining Elevated Wealth Management.
$65k-75k yearly 4d ago
Customer Service Representative
2 Sons Plumbing
Service associate job in Pacific, WA
🚨 WE'RE HIRING: CSR 🚨
📍 Seattle, WA | 💰 $20-$28/hr DOE
✨ Be the heartbeat of our office - schedule calls, and keep customers happy! Fast-paced, fun, and rewarding.
🔹 What You'll Do
📞 Answer & schedule customer calls
🗂 Keep records organized & accurate
💬 Provide updates with a smile
🔹 What We're Looking For
✅ HS Diploma or equivalent
✅ 1+ year Customer Service or office coordination
✅ Strong communication & multitasking skills
💻 Comfortable with Microsoft Office
⭐ ServiceTitan experience = BIG plus but not required
🔧 Plumbing/HVAC knowledge helpful
🔹 Perks & Benefits
💵 $20-$28/hr (DOE)
🏥 Medical, Dental & Vision
💼 401k with Company Match
🗓 Paid Time Off + Holidays + Sick Days
🚀 Career Growth Opportunities
🎉 Friendly, supportive team culture
🔥 Join one of the fastest-growing service companies in the PNW! Hard work pays off here - come grow with us.
👉 Apply Today with 2 Sons Plumbing, Electric, Heating & Air!
$20-28 hourly 1d ago
Sewer Service Expert (2640)
Harts Services 4.3
Service associate job in Tacoma, WA
SUNDAY - THURSDAY schedule
Friday & Saturdays off!
At Harts Plumbers, Electricians, and HVAC Technicians, we're more than a company - we're a family. Since day one, we've built our reputation on delivering exceptional plumbing, sewer, electrical, and HVAC services while living by our core values: Service Excellence, Pride of Workmanship, Grow or Die, Whatever It Takes, and Direct with Respect.
Now, we're looking for a Sewer Service Expert who's ready to grow their career, deliver unbeatable customer experiences, and take home top pay.
What You'll Do:
Diagnose sewer issues and create multi-option proposals
Present solutions with confidence using the Harts Service Process
Complete residential sewer service work to the highest standards
Meet performance goals while supporting your team
Pay & Schedule:
Commission-based position (earn 4%-18% per project subtotal)
Expected annual earnings: $70,000-$180,000+
Full-time, SUNDAY - THURSDAY
Hours between 6:30am - 6:00pm
Why You'll Love Harts:
Medical, dental & vision insurance
401(k) with company match
Paid time off: 2 weeks vacation + 1 week sick + 6 paid holidays
Company vehicle + paid life insurance
Employee discounts, referral bonuses & growth opportunities
A stable, year-round career where hard work = unlimited earning potential
If you're ready to join a team that values your skills and fuels your growth, apply today at hartsservices.com/careers or email *************************.
Harts - We Care More.
Qualifications
What You Need:
Valid driver's license & clean driving record
Sewer service experience preferred (we'll train the right licensed pro)
Strong customer focus and team mindset
$70k-180k yearly Easy Apply 6d ago
Ramp Service Employee - Part Time
United Airlines 4.6
Service associate job in Seattle, WA
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
**Description**
The Ramp Service Employee (RSE) is responsible for processing baggage, boxes, and/or cargo between baggage/cargo areas in the airport facilities and aircraft, as well as receiving and dispatching aircraft. We pride ourselves on being an on-time airline and are seeking dedicated individuals that understand a fast-paced environment while maintaining high-quality standards of operational safety and customer service.
**Qualifications**
**What You Need to Succeed (Minimum Requirements):**
+ At least 18 years old
+ High school diploma, GED, or equivalent
+ Comfortable with computers, mobile devices, and new technologies
+ Able to stand, walk, and handle baggage for an eight-hour shift
+ Able to read, write and speak English fluently
+ Ability to communicate with other departments and flight crews
+ Must possess a valid state-issued driver's license, with a good driving record
+ Must be eligible to acquire and maintain credentials vital for the position
+ Must pass a background check
+ Must pass a pre-placement physical ability test, hearing and vision tests, and drug screen
+ Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
+ Available during day and night shifts, weekends, and holidays
+ When necessary, based on the needs of the operation, you will be required to work mandatory overtime
+ Able to perform a variety of physical activities including bending, stooping, climbing, and working in tight spaces, including lifting up to 70lbs
+ Ability to obtain required training certifications, perform safety checks, and successfully complete all required job functions, including but not limited to operating and driving equipment, loading and unloading baggage and cargo, interpreting load sheets, baggage tags, and cargo labels
+ Work outdoors in all temperatures and weather conditions
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Work where there will be exposure to high noise levels
+ Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, except for military duty or government-approved exceptions
+ Successful completion of interview and assessment required to meet job qualifications
+ Reliable, punctual attendance is a crucial function of the position
+ Ability to meet our uniform, and appearance standards
+ Must be willing and able to work 100% on-site
Posting will expire on 1-20-2026
The starting rate for this role is $19.64.
This is also a bonus eligible position (i.e. profit sharing).
We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
$19.6 hourly 6d ago
Senior CSA Estimator - Construction
Turner & Townsend 4.8
Service associate job in Seattle, WA
From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational projects covering the full spectrum of consultancy, project delivery and post-project operations.
With offices located globally, you're never far away from our services. With over 22,000 specialists in more than 60 countries, we blend local knowledge with global insight to tackle challenges of any scale.
Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.
Job Description
Turner & Townsend are seeking an experienced Senior Construction Estimator with CSA (Civil, Structural, Architectural) to join our team. The ideal candidate will lead the preparation of detailed and accurate cost estimates for civil construction projects, ensuring effective cost management and project success.
Responsibilities:
Prepare detailed and accurate cost estimates for civil construction projects.
Review project plans and specifications to determine scope of work and required materials.
Lead the development of comprehensive cost management plans with project teams.
Analyze project requirements and provide value engineering options.
Perform cost risk analysis and provide input into value engineering.
Communicate and collaborate with clients, contractors, and other stakeholders.
Utilize industry-specific estimating software and tools to prepare estimates.
Provide estimating advice, guidance, and analysis to project stakeholders.
Develop and maintain up-to-date knowledge of industry-specific estimating processes and methodologies.
Prepare formal estimating reports, including quantity, cost, escalation, and other assumptions and clarifications.
Mentor and support junior estimators, fostering their professional development and promoting a culture of continuous learning and improvement.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Qualifications
Bachelor's degree in construction management, cost management, quantity surveying, civil engineering or field related to construction.
Minimum 5-7 years of relevant experience
Experience providing conceptual estimating services and/or pre-construction services at a construction management or related firm.
Experience supporting large scale construction projects and programs
Good knowledge of construction industry technical matters, such as value management and value engineering.
Excellent communication skills.
Additional Information
The salary range for this full-time role is $100K-$185K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package. Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate's experience and qualifications.
*On-site presence and requirements may change depending on our clients' needs.
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us at
**************************
Turner & Townsend does not accept any speculative or unsolicited CV's that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list or that have not followed due process. Any speculative or unsolicited CV's will be treated as a direct application.
All your information will be kept confidential according to EEO guidelines.
#LI-MB1
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
Twitter
Instagram
LinkedIn
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
$100k-185k yearly 14d ago
Airline Customer Service Agent SEA - English/Japanese Speakers
Pacific Aviation 4.1
Service associate job in Seattle, WA
Hourly Pay $21.00 per hour Join Pacific Aviation at SEA - Where Every Journey Begins with You!
Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport
At Pacific Aviation, we take pride in delivering exceptional service to some of the world's finest airlines. As a Customer Service Agent, you'll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.
Your Role in the Passenger's Journey:
Welcome and assist passengers through check-in, boarding, and arrival processes
Accurately review travel documents and issue boarding passes
Offer bilingual assistance to travelers with questions or concerns
Communicate clearly with passengers, coworkers, and airline staff
Help maintain a smooth flow of operations in the terminal
Ensure compliance with airline procedures and safety standards
Contribute to a team that thrives on cooperation, respect, and high-quality service
Requirements
What We're Looking For:
Exceptional Customer Service Skills - You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
Strong Attention to Detail - You ensure all travel documents, procedures, and protocols are accurate and followed.
Team Player Mentality - You work well with others and contribute to a positive, collaborative environment.
Tech-Savvy & Organized - You can quickly learn airline systems and efficiently manage tasks.
Professionalism & Problem-Solving Skills - You handle challenges with patience, empathy, and quick thinking.
Shifts Available (Part-Time):
4-5-hour shifts available for the following time slot:
9:00 AM - 1:00 PM
Must be available to work at least 4 days per week, including weekends and holidays.
Must be able to Friday, Saturday and Sunday
Bilingual Preferred:
English + Japanese
Benefits
Hourly Pay Rate: $21.00
Medical, Dental, & Vision Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Company-Provided Uniform
Parking Discounts
Paid Training
Referral Bonus Program
Cell Phone Plan Reimbursement
Ready to Take Off with Pacific Aviation? Apply Today!
If you're ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we'd love to hear from you. Click Apply Now to start your journey with us!
Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$21 hourly Auto-Apply 60d+ ago
Immigration Services Officer
Department of Homeland Security 4.5
Service associate job in Seattle, WA
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.
If you're ready to help safeguard the nation's immigration system and combat immigration fraud, review the
$73k-108k yearly est. 6d ago
Test Content Services Specialist
Psi Services 4.5
Service associate job in Olympia, WA
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 13d ago
Volkswagen Service Consultant
Freeway Motors Inc.
Service associate job in Seattle, WA
University Volkswagen is a top-performing Dealership, and we are looking for a passionate and talented Service Consultant to join our Volkswagen Service Drive team. The Service Drive team members at University Volkswagen are hard-working and fun-loving. From team events to summer BBQs, our employees know how to be the best and enjoy it.
University Volkswagen and Audi Seattle is committed to treating our customers and employees with honesty, respect, and professionalism. We realize that our future success is determined by how well we exceed our customer's expectations today and guide them through the exciting new changes in the automotive world.
The successful candidate should have prior experience in client management and customer service. The Service Consultant will work closely with the Volkswagen Service Manager and the rest of the Volkswagen Service Drive team.
Any job offer will be conditioned on passing a drug test for the following substances: Benzodiazepines, Barbiturates, Methadone, Propoxyphene, Cocaine, Heroin, Codeine, Morphine, Amphetamines, PCP. We do not test for marijuana or THC.
Responsibilities:
Responsible for managing client expectations and customer experience at the front counter.
Responsible for assisting “VIP” clients as well as clients with “known issues” and resolving concerns in real time.
Responsible for recording client concerns accurately.
Responsible for providing accurate estimates for repair to clients.
Responsible for sales including maintenance, repair, warranty, parts, and other work.
Responsible for meeting Key Performance Indicators as outlined by Service Manager.
Responsible for managing and maintaining the Dealership's reputation by providing the highest quality service, accepting ownership for - and resolving, customer service issues.
Expected to adhere to the service process and cashiering guide.
Expected to complete and maintain factory certification and factory trainings as directed and in the timeframe established by their direct supervisor.
Requirements:
One year or more experience of client management in the automotive or hospitality industries or two or more years' experience in any client management role. Hiring Immediately!
Six months of experience in a customer-service related field is preferred but not required.
High school diploma or GED required.
Basic math and cash handling skills are required.
Excellent conflict resolution and client management skills preferred.
A team player who is focused on providing exemplary customer service.
Proven ability to multi-task in a fast-paced work environment.
Ability to follow instructions with a positive attitude.
Be at least 18 years of age with a valid driver's license.
University Volkswagen offers a success-focused, family environment, and a competitive benefits package.
All full-time employees of Freeway Motors, Inc. are eligible for our comprehensive benefits package which includes: Company subsidized Health, Dental, and Vision insurance; fully subsidized EAP, LTD, Life, and AD&D insurance; 401k with company match; starting 96 hours per year of PTO; Paid company holidays.
Volkswagen Service Consultants receive commission and bonus payments based on Gross Profit, Volume of Tire Sales, Customer Service Surveys, and VW Care Contracts Sold. The average Volkswagen Service Consultant's annual compensation can range from $119,000 to $178,000, though any individual's wages, commissions, or bonuses could be less or more based on their individual performance.
Who is encouraged to apply?
We love to find people who are driven and motivated! University Volkswagen has a pay for performance philosophy that permeates the entire organization and we want people who are committed to success.
Our Philosophy
We provide a positive and rewarding environment for all our employees as well as promote a quality customer service driven experience for our clients. University Volkswagen has been around the Seattle area for over 60 years and is still family owned and operated.
Training Program
There is an ongoing training program designed to assist our employees to be able to perform at an efficient and effective level.
Why you should choose University Volkswagen
Our management team is devoted to assisting our team members accomplish their goals. We believe in mentoring and leading by example. Training is part of our everyday routine and the culture at our dealership is one of team unity and positivity. Competitive pay, excellent benefits, and a strong compensation package.
University Volkswagen and Audi Seattle is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
$42k-83k yearly est. Auto-Apply 5d ago
Administrative Service Team (AST) Specialist
Olympic Sports 3.9
Service associate job in Tacoma, WA
Join Olympic Sports and Spine (OSS) in Tacoma, WA, as a Full-Time Administrative Service Team (AST) Specialist and immerse yourself in a dynamic work environment that thrives on customer-centricity and integrity. Experience the thrill of being part of a high-performance team dedicated to excellence, where your contributions directly enhance patient care through our one-on-one treatment model. This onsite role not only offers a competitive pay range $19.50 to $31.96 per hour but also positions you in a fun and flexible culture that values professionalism and forward-thinking.
Collaborate with passionate colleagues in a relaxed atmosphere that encourages innovation and growth. The typical work schedule is Monday - Friday, 8:30 a.m. - 5:30 p.m. at our centralized office location.
Embrace this opportunity to be part of a company where patients are our priority and every day brings new challenges and rewards!
YOUR DAY-TO-DAY AS AN ADMINISTRATIVE SERVICE TEAM SPECIALIST
You will play a vital role in enhancing our patient experience by managing all facets of our new patient intake procedures and scheduling for assigned clinics. You'll be the first point of contact for patients, ensuring a seamless onboarding experience that reflects our commitment to excellence and customer-centricity. Your organizational skills and attention to detail will help create a welcoming atmosphere, allowing patients to feel prioritized and valued. Embrace the chance to make a real impact on their journey to better health while enjoying the engaging work culture that defines our Tacoma, WA, location.
JOB RESPONSIBILITIES:
To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements below represent the duties, knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
* Continuously monitor and update lead-tracking dashboards, ensuring timely execution of scheduling.
* Use the Call Center system as designed to execute the subsequent call and text protocol for each new patient on the waiting list until either the patient is scheduled or the protocol is exhausted.
* Use the NP Scheduling site to coordinate scheduling with each clinic's Case Load Management system, to ensure patients are scheduled with appropriate providers.
* Use the NP Scheduling site on the Javelin to correctly identify each provider's clinical specialties and schedule patients appropriately based on their diagnoses.
* Identify high-priority patients from referral queues for immediate calls/scheduling.
* In completion of new patient scheduling duties, use the Single Page Intake form, collect e-mail address, send welcome letter, advocate portal use, explain the value of completing paperwork in advance that accompanies the welcome letter, and prepare patients for the Patient Payment Agreement and putting a credit card on file.
* Moves scheduled patients to alternative providers at the clinic to create openings to accommodate new patients with scheduling restrictions due to insurance rules, therapy needs, gender, or other preferences.
* Communicates Same Day NPs to clinics.
* Attends to Medicaid admission limitations
* Answer incoming calls promptly and monitor and respond to voicemail in a timely manner.
* Manages all aspects of FCE and PGAP scheduling at OSS.
* Assign clinic locations for all referrals received without a specified location.
* Redirect referrals to alternative clinics' lead-tracking queues as directed based on relative volumes, first appointment wait times, and other variables.
QUALIFICATIONS:
* Excellent computer skills, including Microsoft Word and Excel.
* Effective oral and written communication.
* Excellent interpersonal skills.
* Must be well organized and detail-oriented.
* Must be able to gather and analyze information to be able to identify and resolve problems quickly and effectively.
* Ability to answer and operate a multi-line telephone in a pleasant and helpful manner
* Ability to establish and maintain effective working relationships with patients, employees, and the public.
You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. You can view our benefits summary at: *********************************************
EDUCATION/EXPERIENCE:
Minimum: High School graduation or equivalent AND one year of related office/clerical support experience and/or training OR equivalent combination of education/experience.
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
#OSS002
$19.5-32 hourly 9d ago
Service Consultant
Emerald Blue
Service associate job in Tukwila, WA
Full-time Description
Compensation & Benefits
Industry-leading compensation structure: $72,000 Base + Commission .
Comprehensive benefits: Medical, Dental, Vision, Supplemental Insurance.
PTO, Paid Holidays, and Sick Time.
401(k) plan with company match.
Growth opportunities within a rapidly scaling organization
Why Join Emerald Blue?
Work alongside industry veterans who understand the nuances of commercial furniture, real estate cycles, and client expectations.
Represent services that complement the product lifecycle-opening new doors for revenue and long-term client relationships.
Enjoy a collaborative, performance-driven culture with uncapped earnings and strong support from operations and leadership
Description:
Are you already thriving in the commercial furniture or contract interiors space and ready to expand your impact beyond product sales? Emerald Blue is looking for a driven and relationship-focused Service Consultant to join our Washington team.
This is a strategic growth role for someone who understands the full lifecycle of commercial environments-from installation to decommissioning-and wants to be part of a forward-thinking company that supports dynamic workspaces across industries.
In this role, you'll leverage your knowledge of commercial spaces to sell a robust suite of facilities services: commercial moving, new furniture installation, MAC (move/add/change), FF&E for hospitality, decommissioning, storage, asset management, and technology services. You'll act as a trusted advisor to workplace leaders, A&D firms, facility managers, and project teams-helping them achieve seamless transitions and optimized environments.
Key Responsibilities
Cultivate and manage relationships with clients in the commercial interiors space, including corporate, healthcare, hospitality, and education sectors.
Conduct strategic needs assessments and offer customized service solutions.
Collaborate with furniture dealers, facility teams, and project managers to identify opportunities to integrate Emerald Blue services.
Develop and present estimates, proposals, and service agreements.
Coordinate with internal teams to ensure smooth project execution and client satisfaction.
Track activity, pipeline, and KPIs using CRM and reporting tools.
Monitor competitor offerings and market trends to uncover new business opportunities.
Requirements
What We're Looking For:
Familiarity with the general marketplace in the Seattle area.
Highly motivated and target-driven with a proven track record in sales.
Excellent prospecting, selling, communication, and negotiation skills.
Strong prioritization, time management, and organizational skills.
Ability to create and deliver presentations tailored to the needs of the audience.
Knowledge of Microsoft Office Suite
Qualifications
Minimum of 3 years of experience in the commercial furniture, B2B services, or facilities management sectors.
Proven ability to build lasting client relationships and close complex, service-driven sales.
Excellent communication, presentation, and negotiation skills.
Strong understanding of sales cycles within real estate, relocation, or workplace services.
Familiarity with the Seattle-area business landscape is a strong plus.
Proficiency in Microsoft Office Suite and CRM platforms.
Why Choose Emerald Blue?
If you're ready to take on a rewarding role in a dynamic environment, we want to hear from you! Join us in shaping spaces that inspire and elevate the customer experience. Apply today and start your journey with Emerald Blue!
Employees are responsible, as a condition of hire and continued employment, for following all prescribed safety rules and procedures to prevent workplace injuries. All employees are expected to cooperate in every aspect of the company's safety program and follow safe work practices.
Emerald Blue provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Emerald Blue complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Employment is contingent on passing a pre-employment drug test and background check.
Salary Description Year 1: $72,000 Base + commission
$72k yearly 60d+ ago
VETERANS SERVICE OFFICER - PROGRAM SPECIALIST - PART TIME
Kitsap County, Wa 3.8
Service associate job in Port Orchard, WA
This is an outstanding opportunity for a mission-driven professional to play a vital role in supporting veterans, service members, and their families by ensuring access to the benefits they have earned through service. Serving as a trusted advocate and liaison, this position directly impacts the quality of life for veterans by guiding them through complex federal, state, and local Veterans Affairs (VA) benefit systems.
In this role, you will work at the intersection of public service, advocacy, and community partnership-collaborating with nonprofit organizations such as DAV, VFW, and the American Legion, as well as government entities. This position offers a meaningful career path for individuals passionate about service, social impact, and navigating complex regulatory systems while making a lasting difference in the veteran community.
You will join a role that blends hands-on client interaction with technical expertise and advocacy, offering both professional growth and the opportunity to serve as a critical resource for veterans and their families across the community.
As the Veterans Services Officer, you will:
* Educate and guide veterans and their families on available federal, state, and local benefits, including healthcare, education, housing, employment, pensions, disability compensation, and burial benefits.
* Lead claims assistance efforts by preparing, filing, monitoring, and tracking disability, pension, and survivor benefit claims with the Department of Veterans Affairs.
* Gather and analyze evidence by collecting medical records, service documentation, and supporting materials required to substantiate claims.
* Advocate on behalf of veterans by serving as a county liaison to the VA and representing clients throughout the claims and benefits process.
* Navigate appeals processes by assisting veterans with denied claims and preparing documentation for appeals submissions.
* Connect veterans to resources by linking individuals to community-based services, nonprofit organizations, job fairs, and support programs.
* Conduct client interviews with veterans and family members to gather detailed information necessary for claims development and benefit eligibility.
* Prepare and process claims by drafting and submitting benefits applications and disability rating claims in compliance with VA regulations.
* Ensure compliance with organizational policies, standards, and applicable regulations while performing additional duties as assigned.
What you bring:
Professional and Education Credentials: Associate's degree in social service, human services, or closely related field AND two years of experience working with Veteran's to gather evidence and information in processing claims. Relevant work experience demonstrating required knowledge, skills, and abilities may substitute for educational requirements. Work experience is essential and cannot be replaced by additional education.
Communication/Interpersonal Skills:
* Strong Interviewing Skills: Ability to conduct compassionate, thorough interviews with veterans and family members to accurately gather sensitive personal, medical, and service-related information.
* Clear Written Communication: Capable of drafting concise, accurate claim narratives, correspondence, and supporting statements for submission to the VA.
* Advocacy and Trust-Building: Demonstrates empathy, professionalism, and cultural competence when working with veterans from diverse backgrounds, fostering trust during often complex and emotional processes.
Technical / Industry Background
* Knowledge of VA Systems and Regulations: Working understanding of VA disability compensation, pensions, education benefits, survivor benefits, and burial benefits is essential to ensure accurate guidance and claim preparation.
* Experience with Electronic Claims Systems and Records Management: Ability to navigate VA portals, track claims, and maintain confidential records in compliance with privacy laws (HIPAA, VA standards).
Additional Preferred Qualifications:
* Military Service or Veteran Affiliation: Firsthand understanding of military culture enhances rapport and credibility when assisting veterans and service members.
* Knowledge of Community Resources: Familiarity with local housing, employment services, healthcare providers, job fairs, and nonprofit resources to connect veterans with comprehensive support beyond VA benefits.
* Bilingual Skills: Ability to communicate effectively with non-English-speaking veterans and families to improve access to benefits and services.
For the complete job description:
For more information about Human Services: ***************************************************************
* Who May Apply: This position is open to the general public. Applications will be screened for qualifications and completion of all the required materials and forms. The most competitive applicants may be contacted for further steps in the selection process, which may include testing for office and computer skills.
* This position is classified as eligible for overtime under the Fair Labor Standards Act (FLSA)
* Non-represented and covered under the Kitsap County Personnel Manual.
* Prior to employment, the successful candidate must:
* Submit official transcripts from an accredited college or university or business school, if education is being used to meet the minimum qualifications.
* Pass all job-related examinations/tests necessary to demonstrate required knowledge, skills and abilities, as determined by the hiring authority at time of job posting.
* Authorize and complete a criminal background check. Information received is reviewed on a case-by-case basis and will not necessarily remove a candidate from consideration.
* Criminal Conviction Standards: The successful incumbent will or may have unsupervised access to children under 18 years of age, a vulnerable adult, or a vulnerable person, or access to a secured/confidential facility or computer system(s). As a result, Kitsap County will be conducting an extensive criminal background check by law enforcement agencies, which may include fingerprinting.
* Driving Requirements
* The successful incumbent must meet the driving requirements of this position and submit a copy a current driving record/abstract (from state of residency) to review for eligibility to drive for Kitsap County prior to employment. The successful incumbent must obtain a valid Washington State Driver's License prior to hire and maintain a satisfactory driving record as outlined in the Kitsap County Vehicle Use Policy. This position is categorized as:
* Category 2: Driver operates a personal vehicle as an essential function for official County business.
* Kitsap County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact our Human Resources Office.
* Work hours for this position are M-F 8:00 am - 12:00 pm, however flexibility for the program is required.
* This posting may be used to fill future openings.
* Only authorized employees and hiring authorities have access to the application materials submitted. Per RCW 42.56.250, all applications for public employment, including the names of applicants, resumes, and other related materials submitted with respect to an applicant are exempt from public inspection.
$50k-63k yearly est. 6d ago
Reservations Agent
Muckleshoot Casino Resort 4.3
Service associate job in Auburn, WA
WHAT'S IN IT FOR YOU
Competitive salary of $20.08/hr. with discretionary performance bonuses 2x a year!
Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
Complimentary meals and covered team member parking.
Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
Company-paid gaming licenses (Class A & Class B)
Variety of additional voluntary benefits and retirement plans.
WHAT YOU'LL DO
Be the face of Muckleshoot Casino Resort for guests and team members, modeling professionalism, hospitality, and our core values at all times.
Manage Muckleshoot Casino Resort's phone and communication systems by handling inbound calls, chats, emails, and SMS in a timely and courteous manner.
Provide accurate, current information on accommodation, dining, events, promotions, and casino services.
Process and confirm reservations for lodging, dining, entertainment, and other guest services, ensuring all details and special requests are recorded correctly.
Offer clear, professional booking confirmations and proactively communicate guest preferences to appropriate departments (front desk, housekeeping, F&B, events, etc.).
Deliver personalized recommendations that go beyond transactional service, creating tailored experiences for each guest.
Identify upsell and cross-sell opportunities, maximizing revenue while enhancing guest satisfaction.
Maintain accurate, organized records of reservations, modifications, and cancellations in the reservation and call management systems (e.g., Cloudbeds, Hotel Connect, SevenRooms, OpenTable, Bally CMP).
Handle escalations with professionalism, providing leadership with detailed information for resolution.
Address guest concerns and booking-related issues promptly and empathetically.
Support the team by sharing observations from guest interactions, suggesting improvements to processes, products, and services.
Collaborate with Training/Quality Specialists and Team Leaders to continuously improve performance.
Participate in peer-to-peer coaching and team knowledge sharing to strengthen overall team effectiveness.
Assist with creating and maintaining a welcoming environment by supporting small but impactful housekeeping or organizational tasks when necessary (e.g., pushing in chairs, clearing items).
Uphold confidentiality of guest information, proprietary business processes, and company trade secrets.
Demonstrate actions and behaviors that represent Muckleshoot Casino Resort positively both on and off the floor.
Work diligently to support the property's culture, guest service philosophy, and high standards of hospitality.
Perform other duties as assigned.
WHAT YOU'LL BRING
1+ year experience in a call center, reservations, or customer service role.
Experience in luxury hospitality or Tribal gaming preferred.
Proficiency with call center and reservation systems.
Strong organizational skills and meticulous attention to detail.
Excellent verbal and written communication skills; fluency in English required.
Ability to demonstrate a guest-oriented, accommodating demeanor in high-pressure environments.
Keyboarding skills and basic computer proficiency.
$20.1 hourly 49d ago
Airline Customer Service Agent SEA - English/Mandarin Speakers
Pacific Aviation 4.1
Service associate job in Seattle, WA
Must be fluent in Mandarin and English
Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Mandarin and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of China Airlines. This night shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others.
With over 25 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand.
What You'll Do
Welcome and assist passengers through check-in, boarding, and arrival processes
Accurately review travel documents and issue boarding passes
Offer bilingual assistance to travelers with questions or concerns
Communicate clearly with passengers, coworkers, and airline staff
Help maintain a smooth flow of operations in the terminal
Ensure compliance with airline procedures and safety standards
Contribute to a team that thrives on cooperation, respect, and high-quality service
Requirements
What You Bring
Fluency in Mandarin and English (required)
Strong interpersonal and communication skills
Computer skills with accurate data entry
Ability to stay calm and effective in a busy airport environment
Physical ability to be on your feet and move throughout the shift
Legal authorization to work in the U.S.
Must pass a background check and drug test Schedule
Must be available weekends and holidays
Schedule
Part-Time
Must be available weekends and holidays
Must be able to work a 4 to 5 hour shift between the hours of 6pm to 2am
Benefits
Hourly Rate: $ 21.00
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO)
Paid Training
Uniform Provided
Parking Discount
Referral Bonus
$21 hourly Auto-Apply 60d+ ago
Volkswagen Service Consultant
Freeway Motors Inc.
Service associate job in Seattle, WA
University Volkswagen is a top-performing Dealership, and we are looking for a passionate and talented Service Consultant to join our Volkswagen Service Drive team. The Service Drive team members at University Volkswagen are hard-working and fun-loving. From team events to summer BBQs, our employees know how to be the best and enjoy it.
University Volkswagen and Audi Seattle is committed to treating our customers and employees with honesty, respect, and professionalism. We realize that our future success is determined by how well we exceed our customer's expectations today and guide them through the exciting new changes in the automotive world.
The successful candidate should have prior experience in client management and customer service. The Service Consultant will work closely with the Volkswagen Service Manager and the rest of the Volkswagen Service Drive team.
Any job offer will be conditioned on passing a drug test for the following substances: Benzodiazepines, Barbiturates, Methadone, Propoxyphene, Cocaine, Heroin, Codeine, Morphine, Amphetamines, PCP. We do not test for marijuana or THC.
Responsibilities:
Responsible for managing client expectations and customer experience at the front counter.
Responsible for assisting “VIP” clients as well as clients with “known issues” and resolving concerns in real time.
Responsible for recording client concerns accurately.
Responsible for providing accurate estimates for repair to clients.
Responsible for sales including maintenance, repair, warranty, parts, and other work.
Responsible for meeting Key Performance Indicators as outlined by Service Manager.
Responsible for managing and maintaining the Dealership's reputation by providing the highest quality service, accepting ownership for - and resolving, customer service issues.
Expected to adhere to the service process and cashiering guide.
Expected to complete and maintain factory certification and factory trainings as directed and in the timeframe established by their direct supervisor.
Requirements:
One year or more experience of client management in the automotive or hospitality industries or two or more years' experience in any client management role. Hiring Immediately!
Six months of experience in a customer-service related field is preferred but not required.
High school diploma or GED required.
Basic math and cash handling skills are required.
Excellent conflict resolution and client management skills preferred.
A team player who is focused on providing exemplary customer service.
Proven ability to multi-task in a fast-paced work environment.
Ability to follow instructions with a positive attitude.
Be at least 18 years of age with a valid driver's license.
University Volkswagen offers a success-focused, family environment, and a competitive benefits package.
All full-time employees of Freeway Motors, Inc. are eligible for our comprehensive benefits package which includes: Company subsidized Health, Dental, and Vision insurance; fully subsidized EAP, LTD, Life, and AD&D insurance; 401k with company match; starting 96 hours per year of PTO; Paid company holidays.
Volkswagen Service Consultants receive commission and bonus payments based on Gross Profit, Volume of Tire Sales, Customer Service Surveys, and VW Care Contracts Sold. The average Volkswagen Service Consultant's annual compensation can range from $119,000 to $178,000, though any individual's wages, commissions, or bonuses could be less or more based on their individual performance.
Who is encouraged to apply?
We love to find people who are driven and motivated! University Volkswagen has a pay for performance philosophy that permeates the entire organization and we want people who are committed to success.
Our Philosophy
We provide a positive and rewarding environment for all our employees as well as promote a quality customer service driven experience for our clients. University Volkswagen has been around the Seattle area for over 60 years and is still family owned and operated.
Training Program
There is an ongoing training program designed to assist our employees to be able to perform at an efficient and effective level.
Why you should choose University Volkswagen
Our management team is devoted to assisting our team members accomplish their goals. We believe in mentoring and leading by example. Training is part of our everyday routine and the culture at our dealership is one of team unity and positivity. Competitive pay, excellent benefits, and a strong compensation package.
University Volkswagen and Audi Seattle is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
$42k-83k yearly est. Auto-Apply 4d ago
Reservations Agent
Muckleshoot Casino 4.3
Service associate job in Auburn, WA
WHAT'S IN IT FOR YOU * Competitive salary of $20.08/hr. with discretionary performance bonuses 2x a year! * Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. * Complimentary meals and covered team member parking.
* Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
* Company-paid gaming licenses (Class A & Class B)
* Variety of additional voluntary benefits and retirement plans.
WHAT YOU'LL DO
* Be the face of Muckleshoot Casino Resort for guests and team members, modeling professionalism, hospitality, and our core values at all times.
* Manage Muckleshoot Casino Resort's phone and communication systems by handling inbound calls, chats, emails, and SMS in a timely and courteous manner.
* Provide accurate, current information on accommodation, dining, events, promotions, and casino services.
* Process and confirm reservations for lodging, dining, entertainment, and other guest services, ensuring all details and special requests are recorded correctly.
* Offer clear, professional booking confirmations and proactively communicate guest preferences to appropriate departments (front desk, housekeeping, F&B, events, etc.).
* Deliver personalized recommendations that go beyond transactional service, creating tailored experiences for each guest.
* Identify upsell and cross-sell opportunities, maximizing revenue while enhancing guest satisfaction.
* Maintain accurate, organized records of reservations, modifications, and cancellations in the reservation and call management systems (e.g., Cloudbeds, Hotel Connect, SevenRooms, OpenTable, Bally CMP).
* Handle escalations with professionalism, providing leadership with detailed information for resolution.
* Address guest concerns and booking-related issues promptly and empathetically.
* Support the team by sharing observations from guest interactions, suggesting improvements to processes, products, and services.
* Collaborate with Training/Quality Specialists and Team Leaders to continuously improve performance.
* Participate in peer-to-peer coaching and team knowledge sharing to strengthen overall team effectiveness.
* Assist with creating and maintaining a welcoming environment by supporting small but impactful housekeeping or organizational tasks when necessary (e.g., pushing in chairs, clearing items).
* Uphold confidentiality of guest information, proprietary business processes, and company trade secrets.
* Demonstrate actions and behaviors that represent Muckleshoot Casino Resort positively both on and off the floor.
* Work diligently to support the property's culture, guest service philosophy, and high standards of hospitality.
* Perform other duties as assigned.
WHAT YOU'LL BRING
* 1+ year experience in a call center, reservations, or customer service role.
* Experience in luxury hospitality or Tribal gaming preferred.
* Proficiency with call center and reservation systems.
* Strong organizational skills and meticulous attention to detail.
* Excellent verbal and written communication skills; fluency in English required.
* Ability to demonstrate a guest-oriented, accommodating demeanor in high-pressure environments.
* Keyboarding skills and basic computer proficiency.
How much does a service associate earn in Olympia, WA?
The average service associate in Olympia, WA earns between $30,000 and $62,000 annually. This compares to the national average service associate range of $23,000 to $63,000.
Average service associate salary in Olympia, WA
$43,000
What are the biggest employers of Service Associates in Olympia, WA?
The biggest employers of Service Associates in Olympia, WA are: