Bilingual Customer Service Specialist (Spanish)
Service Associate Job 42 miles from Oshkosh
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be to read, write, comprehend, and communicate in Spanish
Must be able, with or without reasonable accommodation, to tint paint consistent with customer color requests
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have a valid, unrestricted Driver's License
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Customer Service Specialist
Service Associate Job In Oshkosh, WI
Essential Job Duties and Responsibilities:
• Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with purchasing strategies.
• Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application.
• Review and approve daily replenishment recommendations produced by inventory management or other Enterprise Resource Planning application.
• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payable non-conformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Produce customer KPI measurement data.
• Follow customer Standard Operating Procedures.
• Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
• Perform other duties as assigned.
Other relevant experience includes:
Excellent customer service.
Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
Mathematical aptitude for basic calculations.
Self-starter with the ability to work independently.
Strong attention to detail and accuracy.
Demonstrated strong attention to detail, organisational and execution skills.
Proficiency with MS-Office products.
Strong verbal and written communication skills.
BASIC REQUIRED QUALIFICATIONS:
Minimum 1 year of experience in Inspection Manufacturing setting
Precious Manufacturing experience
High School Diploma (no Bachelor's Degree required)
Computer literacy (all work completed on computer for this role)
DESIRED QUALIFICATIONS:
-Hours: Mon-Fri 730am-4pm. Occasional OT.
-Temp to hire.
-This is an on-site, in person position. Can not be done remotely.
-Customer service skills required.
-Computer skills required. Will be using MS Office and Outlook daily.
-Professionalism a must.
-Will answer internal call from client, in additional to calling vendors.
-Will handle invoice resolution.
-Steel toe shoes requires.
-Dress code: jeans/long pants and collared shirt/blouse.
Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
Four options of medical Insurance
Dental and Vision Insurance
401k Contributions
Critical Illness Insurance
Voluntary Permanent Life Insurance
Accident Insurance
Other Employee Perks
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Category Specialist - Indirect Goods and Services
Service Associate Job 19 miles from Oshkosh
Job Type:Regular
Invest in you, Join Agropur. We dairy you!
How Agropur invests in YOU:
Competitive and comprehensive compensation and benefits package focusing on your physical, financial, and emotional health to include the following perks as well as the standard benefit offerings:
Medical, Dental, Vision, Life, Short and Long-term Disability Insurance
401(k) with up to a 7% company match
3 Weeks PTO
Paid holidays and 2 floating holidays
Paid parental leave
What's involved in this role:
We are looking for a Category Specialist - Indirect in Appleton, WI. Hybrid available,
We are looking for Category Specialist - Indirect in Appleton, WI.
The Category Specialist - Indirect Goods and Services will work with the Senior Category Manager - Indirect Goods and Services to lead industrial spend category management ($300M) and strategic sourcing events and negotiations with a focus on Manufacturing Operations. This will be done collaboratively with our business stakeholders across the USA and Canada.
Support and/or lead the development and the execution of sourcing strategies (including scoping, data analysis, vendor scouting and benchmarking, RFP execution and project management).
Build strong relationships with Agropur manufacturing sites to be able to support the upstream supply chain and avoid unnecessary disruptions to the business.
Generate trust and become a trusted advisor with internal and external stakeholders.
Lead supplier relationship management of identified suppliers while driving continuous improvement of certain spend categories, including contract management in support of the sites.
Deliver cost savings with an annual target of $1M via aggregation of spend, conducting sourcing events, negotiations, and optimizing contractual terms and conditions.
Provide both project level and aggregated spend category level support.
What you need to join our team:
Bachelor's Degree in Business Administration, Supply Chain, Finance, Logistics and or related field required.
Equivalent combination of education and/or experience may be considered.
Minimum five (5) years of experience in procurement required.
Experience in project management, data analysis, financial analysis, supplier management and contract management required.
feed the world. Better Dairy. Better World. Agropurus.com
Agropur's US operations produce 1 billion pounds of quality, award-winning cheese each year. We create more than 20 different varieties, and provide whey protein and dry ingredients which are by-products of the cheesemaking process. As one of the world's largest dairy producers, Agropur partners with some of the most recognizable food, beverage and nutrition brands to help feed the world. Better Dairy. Better World. Agropurus.com
We dairy you
! JOIN AGROPUR.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-JV1
Agropur welcomes people from all backgrounds and walks of life. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will therefore work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.
Customer Care Specialist
Service Associate Job 34 miles from Oshkosh
Job Title: Customer Care Specialist
Reports to: Customer Care Manager
FLSA Status: Salary Non Exempt
Travel: Travel requirement 10-15%
Reporting to the Customer Care Manager, the Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will act as a liaison between respective departments to investigate and resolve non product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines.
Essential Duties and Responsibilities:
· Customer Assistance: Primary point of contact for an assigned geographical section or market specific account base. Provide product or service information relative to Altor's product portfolio. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and assistance regarding products, services, and policies.
· Problem Resolution: Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience. Escalate issues to appropriate channels when necessary.
· Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or replacements. Ensure accuracy and efficiency in order management procedures.
· Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns. Knowledgeable on product features, pricing, and entire Altor product portfolio.
· Customer Relationship Management: Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction. Customer sites visits may be required to support customer or business requirements.
· Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Provide regular reports i.e. Open Order Reports, Scorecards, and feedback to management in regard to service level agreements.
· Team Collaboration: Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues. Contribute to team goals and initiatives.
· Other duties may be assigned.
Requirements:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Requirements/Work Experience:
Bachelor's Degree or equivalent work experience
3+ years of experience in customer service; preferably in a manufacturing environment
Experience with ERP Systems is desired
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
· To perform this job successfully, an individual should have knowledge of Microsoft Suite - Word, Excel, PowerPoint.
· Essential requirements include computer literacy; proficiency in office software products, with the ability to create PowerPoint or Excel presentations, and effectively utilize Teams, SharePoint, and Salesforce.
· Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Strive to meet service level objectives by providing timely written and verbal communication to our customer base. All duties will be performed with a sense of integrity and commitment to achieve customer satisfaction metrics
· Excellent verbal and written skills, ability to communicate clearly and effectively with all levels within the organization, excellent organizational, planning and people skills, ability to lead initiatives that require project management and comfort in interacting and influencing at all levels within the organization.
· Adaptability - quickly adapts to changes in the work environment and manages competing demands. Ability to work flexible hours to ensure proper coverage as business requirements change.
· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Demonstrates flexible and efficient time management and ability to prioritize workload
· Ability to prioritize and manage multiple tasks in a fast-paced environment with a focus on results and quality. Ability to handle sensitive and confidential situations and documentation. Understanding of, and ability to assist with the resolution of employee performance management and conflict issues effectively. Must exhibit a high level of personal integrity and reliability on both organizational and business issues.
· Analytical - Strong analytical skill set and demonstrated ability to work with cross-functional teams to quickly analyze problems and develop effective solutions. Collects and researches data; Uses intuition and experience to complement data.
· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information
skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
· Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms.
Equal Opportunity Employer, including disability/protected veterans
PI656201ff5e3b-26***********1
Sales and Service Representative
Service Associate Job 38 miles from Oshkosh
Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity!
Purpose:
The Route Sales and Service Representative (SSR) will be responsible for applying sales strategies in an effort to grow HCC's business at new and existing customer sites. The SSR will also be responsible for performing HCC services at customer facilities. Service responsibilities will include but are not limited to providing service to parts washing units, picking up waste drums of varying sizes and weights using HCC-approved material handling equipment, and operating a Commercial Motor Vehicle on a daily basis.
Specific Duties:
Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all HCC safety guidelines
Responsible for customer service and new business development in a certain geographic area as assigned by the Company
Aligns work orders to minimize mileage and travel time
Inspects vehicle and equipment for safe operation
Services existing customers by exchanging solvent or aqueous fluids along with removal of drum wastes, servicing parts washers and other equipment
Pursues additional services with existing accounts
Assesses potential customer needs, presents HCC products and services to customers, and develops new customers
Develops sales leads for Data-Marketing
Complete all required paperwork accurately and neatly
Maintains compliance with all applicable Department of Transportation (DOT) requirements
Achieve sales quotas for total revenue and new customer development
Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance
Performs other related duties as assigned
Position Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Core Competencies and Specific Skills:
Strong communication skills and attention to detail
Ability to interact with customers, sales branch employees, and other corporate departments
Ability to operate equipment such as electronic mobile devices, computers, hoses, all truck equipment, etc.
Work Experience:
Route sales experience preferred
Education, Certificates, Licenses, or Designations:
High School diploma or equivalent required
Must have or be qualified to obtain and maintain a Class B Commercial Driver's License (CDL) and Med Card with Airbrake and HAZMAT
Motor vehicle record (MVR) that meets or exceeds HCC's published standards including, but not limited to the following.
Seat belt and cell phone violations
Excessive speeding
DUI, suspension and/or multiple vehicle collisions
Personal Protective Equipment*:
Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats
Physical Requirements*:
Frequent lifting of materials that typically weigh 54-80lbs
Frequent pushing/pulling of 16-55-gallon drums of waste/product using HCC-approved equipment for safe material handling. Drum weight varies based on material type and size; weight may exceed 400lbs.
All applicants must pass the pre-employment physical including drug & alcohol screening
Work Environment*:
While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach, stand, walk, drive frequently, and comfortably use electronic devices and other office equipment. Essential duties require bending, squatting, climbing, lifting and twisting frequently. Noise level in the workplace can vary based upon the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Heritage Crystal Clean LLC is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities and veterans to apply
Customer Service Team Member
Service Associate Job 43 miles from Oshkosh
At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! The Customer Service Team Member will provide a friendly and efficient check-out experience. The position will handle customer exchanges, returns, and complaints. The position will enable and encourage Cashiers to go above and beyond customers' expectations.
Job duties:
Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer's purchase and bag merchandise.
Handle customer exchanges, returns, and complaints effectively.
Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction.
Cashiers are outgoing and engaging. Must love working with people.
Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
Extend offers for the Extended Protection Policy to qualifying items.
Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.
Remain knowledgeable about the store for customer questions.
Restock items efficiently and accurately. Ensure assigned area is always presentable.
Deliver an outstanding shopping experience for customers.
Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
Job Requirements and Education:
High School Diploma or GED preferred.
Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
Knowledge of basic cash handling procedures, including simple math.
Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
Customer Service Advisor - Jiffy Lube Multicare
Service Associate Job In Oshkosh, WI
Job Description
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances, and we plan to launch a 401k retirement plan in the future. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
Environmental Services Associate. Part-time.
Service Associate Job In Oshkosh, WI
Discover the Miravida Difference
Join the team and help shape our senior living community. Your work will contribute to a legacy of love and connection. Your journey with us will not only transform your life but also profoundly touch the lives of those around you.
Who We Are
· Our History: In 1963, in the heart of Oshkosh, a special community took shape: Miravida Living, originally Lutheran Homes of Oshkosh. The journey began with a vision to create a senior living community overflowing with joy and avenues for fulfillment.
· Our Campus: Miravida Living is home to a diverse array of living options, including 55+ Retirement Living at Carmel Residence and Simeanna Apartments; Assisted Living, Respite, and Memory Care at Gabriel's Villa and Elijah's Place; as well as Skilled Nursing and Rehabilitation at Bethel Home, Eden Meadows, and our Green House Homes.
· Our Beliefs: Our daily contributions shape an environment where love, joy, peace, patience, kindness, faithfulness, gentleness, and self-control are present every day for our teams and elders. When you join our team, you are united in this effort to create a community that embodies these virtues.
· Our Commitments: We believe every stage of life should be lived to the fullest and have made a commitment to our elders, thoughtfully designing opportunities and initiatives that enrich the mind, body, and spirit of our community members through six key areas:
Awaken: Faith and Reflection
Connect: Social Engagement
Contribute: Sharing and Mentoring
Discover: Intellectual Engagement
Explore: Environmental Experience
Strengthen: Moving and Nourishing
Who We Are Looking For
Everyone on our team plays a crucial role in upholding our beliefs and commitments, and your contributions can significantly enhance our community's well-being. For this role, we are seeking a caring, dynamic Environmental Services Associate ready to bring their expertise and heart to our community. Within the Miravida Living community, you will:
Engage and Connect: Your interactions will make a profound difference in the lives of our residents, providing care that's both healing and empowering.
Lead and Inspire: As part of the team, you will be an example to peers, guiding them in providing top-notch care.
Grow and Thrive: You will participate in a supportive environment that values your contributions and helps you to develop professionally.
Embrace Inclusivity: As a team member, you will join a dedicated team that celebrates diversity and prioritizes inclusion in all aspects of our work.
Well-being Priority: You will contribute to an environment that prioritizes not only the well-being of our residents but also yours.
Meaningful Contributions: Your journey at Miravida Living is not just a job, but an opportunity to create meaningful connections in an environment of care and respect.
Essential Functions
At Miravida Living, the Accounts Receivable/Billing Specialist is responsible for the receipt and accounting of funds being paid to the organization. This role also serves as an auditor, ensuring that invoices are accurate and that proper accounting procedures are followed to account for the receipt of payment for goods and services completed by the organization.
Requirements
Responsibilites
Takes appropriate linen carts to area and makes beds.
Cleans lobbies, lounges, restrooms, corridors, elevators, and stairways. Dry mops or wet mops the floors in the resident's rooms and public area.
Sweeps and scrubs the floor. Vacuums carpeted areas, floors, and furniture.
Maintains carpet and furniture. Dusts furniture and fixtures.
Washes windows, door panels, and sills. Washes windows on inside and brushes screens.
Empties wastebaskets and transports trash to disposal area.
Cleans bathrooms and replenishes bathroom supplies.
Maintains dignity and respect in all interactions with residents, staff, and others.
Performs a daily thorough and deep clean of specific rooms which will require movement of furniture and personal resident belongings.
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Physical Expectations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, twisting, walking, bending, kneeling, and stooping during shift. The employee must frequently lift items up to 50 pounds to a 36-inch height and 25 pounds to a 48-inch height. Push items up to 250 pounds and slide items up to 150 pounds.
Position Type/Expected Hours:
· Part-time position with rotating shifts, including holidays and inclement weather.
· No travel expected.
Required Education and Experience
· Graduate of high school or HSED.
· 1 + year in housekeeping preferred.
AAP/EEO Statement
It is the policy of Miravida Living to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Miravida Living will provide reasonable accommodation for qualified individuals with disabilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Building Services Associate - PT - 2nd Shift
Service Associate Job In Oshkosh, WI
Share If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. **Building Services Associate - PT - 2nd Shift** Active - Part Time part-time 05A - Office & Cleri 24 days ago Requisition ID: 1486 Salary Range: $18.50 To $18.50 Hourly
****
**HOURS:** **Monday - Friday; 2pm-7pm**
At 4imprint, we work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours - that's why we always provide remarkable service. When you work here, you'll be treated with the same level of respect and positive attitude.
As a building services associate you are to support onsite associates and customers by providing and executing shipping solutions and managing exceptions. This position will also be responsible for demonstrating the guiding principles as listed on the 4imprint Compass.
**Here's what a typical day might look like. (These are the essential functions of the job). Other duties may be assigned.**
* Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, and Humility.
* Transport packages and items between 3 4imprint establishments and other locations as needed.
* Process incoming and outgoing packages from the mailroom.
* Establish relationship with carriers to set schedules and expectations.
* Communicate with associates regarding incoming packages.
* Review outgoing packages for shipping compliance.
* Assist maintenance with a variety of tasks.
* Run mailing and other related errands as needed with company vehicle.
* Assist with other office tasks as needed.
**You might be a fit for this position if you are:**
* Able to demonstrate professionalism and high ethical standards and set a positive example for all that you interact and work with.
* Able to communicate clearly and concisely (verbal and written).
* Able to effectively manage multiple tasks simultaneously and handle adverse and urgent situations with rapid changes in priorities.
* Able to take initiative and work with minimum supervision.
* Ensure work is performed in accordance with safety policies and regulations to promote a safe working environment.
* Able to build a workplace culture that is capable of executing change to meet business objectives.
**Required education/skills/experience:**
* High school diploma or equivalence.
* Strong computer skills with working knowledge of MS Office Suite.
* Strong problem solving and organizational skills.
* UPS, FedEx, DHL and other carrier knowledge.
* Experienced driver with drivers license and driving background.
* Must possess a valid driver's license.
* Ability to lift up to 30 lbs.
* Please refer to the physical requirements form for details on the physical requirements of this role.
**Work Environment:**
4imprint has a drug-free workplace policy.
An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals to perform the essential functions.
* Regular and predictable attendance.
* Ability to effectively communicate with others (verbally and in writing).
* Ability to enter data.
* Work will be performed at 4imprint, Oshkosh.
This position requires final candidates to undergo a pre-work screen, to ensure that you are able to perform your duties safely If you do not pass the pre-work screen, we will withdraw the job offer, unless there is reasonable accommodation that will enable you to effectively perform the position's essential functions.
H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Attachments (1) Building Services Associate - Part Time 072624.docx
Accounting Services Associate
Service Associate Job 43 miles from Oshkosh
Hawkins Ash CPAs is looking to hire a part-time Accounting Services Associate for our Manitowoc office.
At Hawkins Ash CPAs we place value on you and your career .
We celebrate and encourage both personal and professional growth and empower leaders.
We cultivate and preserve a strong culture of inclusivity - where everyone is invited to boldly share their ideas and perspectives.
Our culture is a connected team, dedicated to mutual respect and personal growth.
We strive to provide professional freedom and flexibility, and we collaborate to achieve measurable success for clients and team members.
Hawkins Ash CPAs truly cares about the people around us-our employees, clients, and community.
Whether you are a recent graduate or experienced professional, a rewarding and fulfilling career is waiting for you at Hawkins Ash CPAs. Come join a team where commitment to care, compassion, growth and leadership are top priorities!
As an Accounting Services Associate you will:
Prepare workpapers, reconcile accounts, and compile financial statements for clients
Process payroll and prepare payroll tax forms
Work with client accounting software (QuickBooks; desktop and online, etc.)
Provide timely and accurate accounting assistance per client requests
Our ideal candidate will have:
Associate's degree or Bachelor's degree in Accounting or Business Administration
Exceptional communication skills
Proficiency with QuickBooks (desktop and on-line versions) and Microsoft office products
Strong multi-tasking skills
The position has the opportunity to work Regular Full-Time or Part-Time hours, with a minimum of 20 hours per week.
This is a great opportunity to join an amazing team!
Service BDC Associate
Service Associate Job 45 miles from Oshkosh
We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the most important aspect of our business so if you have this special skill set, are organized and self motivated, we want you to join our team for a long term career.
The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company**.**
**WE OFFER:**
* Paid training
* Paid vacation
* Medical, dental, and vision
* 401K
* Closed Sundays
**RESPONSIBILITIES:**
* Schedule service appointments
* Communicate with service managers and advisors
* Work with all departments for an extraordinary customer experience
* Answer customer inquiries and calls when necessary
**REQUIREMENTS:**
* Strong communication skills
* Positive energy
* Eager to improve
* Automotive industry experience preferred
* Team player
* Organized
* Self-motivated individual that thrives on goals
**Apply for Service BDC Associate**
Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. Education Military Experience
Sales and Service Specialist
Service Associate Job In Oshkosh, WI
Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Sales and Service Specialist
Job Summary:
Are you passionate about sales and customer service? Do you find it rewarding to nourish, build, and maintain customer relationships? Do you consider yourself a brand ambassador to support the products and services you offer? If these values are important to you, then apply for our sales and service representative opportunity today.
Job Description:
Join the Patrick Huck Agency, LLC, American Family Insurance Agency team in Oshkosh, WI
Sales and service representative candidates must have superb customer service skills. They must have the ability to develop knowledge of the local market, prospect for new business and use consultative selling techniques.
Position Requirements:
High school diploma or equivalent
One year of experience in a sales environment, preferably including marketing, prospecting, cold calling, networking, preparing quotes and delivering presentations
OR Two years of customer service experience
Property and Casualty insurance license is preferred before starting and is required after beginning employment
Compensation & Benefits:
Competitive hourly pay rate plus commission and bonuses
Paid training
Paid Time Off
Paid Holidays
Extensive benefit program including 401K, health, life and short-term disability insurance, dental and visions plans also available
We believe people are an organizations most valuable asset, and their ideas and experiences matter.
Customer Service Representative
Service Associate Job In Oshkosh, WI
Shift Hours: Part Time: 230pm-11:00pm with varying days, every other weekend, and rotating holidays. R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career.
Here's what you can expect working in Patient Registration (Customer Service):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customer service experience
For this US-based position, the base pay range is $14.69 - $19.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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Customer Service Representative - Oshkosh, WI
Service Associate Job In Oshkosh, WI
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service / Sales Representative - Paid Training!
Service Associate Job In Oshkosh, WI
Non Stop Marketing is a full service marketing firm that specializes in direct marketing and promotional sales campaigns for some of the most respected companies in the entertainment, electronics and telecommunication industries. We work with titans in their respected fields inside of retail powerhouses of Fortune 500 companies.
Job Description
Benefits to working with Non-Stop Marketing:
•A team oriented and FUN Environment
•Several networking and learning retreats nationally and internationally each year
•Public speaking practice in small and large groups
•Sales skills
•You're not micro-managed
•Full hands-on training in sales and marketing
•A full time position with a work life balance
Job Purpose
Serves customers by providing product and service information. This position involves one on one sales interactions with customers.
Duties:
•Attracts potential customers through promotions, product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed
Qualifications
• Customer Service
People friendly and can maintain positive relationships with customers
• Student Mentality
• Quality Focus
• Problem Solving
• Listening Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking
Additional Information
Non-Stop Marketing is one of Oshkosh newest leading sales and marketing firms. We work with global industry leaders to provide the most efficient direct sales and marketing strategy, convert that strategy to actions and deliver the sustainable success they desire.
Non-Stop Marketing continues to represent reputable clients alongside leading retailers to implement solutions that address today's challenges and tomorrow's opportunities.
Check out our website! *********************************
Like us on Facebook! ******************************************
Visit us on Google Plus! ******************************************************
Connect with us on LinkedIn! ******************************************************************************
Follow us on Twitter! **********************************
Customer Service
Service Associate Job In Oshkosh, WI
at TSGJob Description
TSG, a leading company in the industry, is excited to announce a new opening for a Customer Service position within our dynamic team. We are searching for a dedicated and communicative individual to help us continue to deliver exceptional support to our customers. This is a Full-Time position based in our main office, requiring the successful applicant to work on-site as this is not a remote job opportunity.
As a vital part of our customer service team, you will be the front-line support helping to maintain the satisfaction of our customers. This role is pivotal in ensuring that our customers' experience with TSG is nothing short of exceptional. We aim to find a customer service professional who is not only eager to address customer queries but is also prepared to go above and beyond in delivering outstanding service.
Duties and Responsibilities
Follow communication scripts when handling different topics but personalize customer interactions.
Identify customer needs, clarify information, and provide solutions or alternatives.
Build sustainable relationships and engage customers by going the extra mile.
Meet personal/team qualitative and quantitative targets.
Follow procedures, guidelines, and policies diligently.
Take part in training and other learning opportunities to expand knowledge of company and position.
Adhere strictly to schedules, maintaining punctuality and attendance as required.
Participate cooperatively in team efforts and contribute to building a positive team spirit.
Interact with customers, marketing our new product, and answering any questions they might have about the product.
Requirements
Proven customer support experience or experience as a client service representative.
Strong communication skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
High school degree; higher education will be considered a plus.
Must have the ability to work on-site as this is not a remote position.
Must be thoroughly professional in all manners of communication and presentation.
Customer Service Representative (Multi Branch Support)
Service Associate Job In Oshkosh, WI
* Do you thrive on making a positive, lasting impact on people? * Do you have customer service experience? * Are you looking for an opportunity to learn a new industry, with paid on the job training? * Would you enjoy working in multiple locations in your area?
* Do you want multiple opportunities to advance you career?
* Do you want to work in an open, office environment?
You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required - just bring your customer centric attitude and we'll teach you the rest!
In this role, you can expect to:
* Provide outstanding customer service both on the phone and in-person.
* Market for new and continued customer business.
* Prepare and process loans and income tax returns.
We offer:
* TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities.
* An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
* Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your branch goals!
* Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
* Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story.
We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.
Come Begin Your Story!
Reservations Agent
Service Associate Job 19 miles from Oshkosh
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
The Reservationist position is responsible for providing exceptional service while making reservations for leisure, corporate, and group travelers. The Reservationist will work closely with all departments as a cohesive team to maximize revenue and Guest satisfaction and to develop future and repeat business opportunities.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Answering reservation calls for the hotel.
Entering reservation information into the hotels property management system, the restaurants reservation system, and/or the spas management system.
Checking department e-mail and responding accordingly.
Communicating guest preferences and any pertinent information to the effected department quickly and clearly.
Reviewing and monitoring online reservations booked to ensure accuracy.
Providing clear description of hotel features and amenities.
Maintaining brand quality standards for phone verbiage and etiquette.
Monitor and analyze Rooms Inventory maximizing occupancy and increase average rate. This may include monitoring and inputting Airline Crew and Group Blocks, room assignments, determining cut off dates, Rate Restrictions and out of order rooms. Coordinate with all Front Office shifts to ensure guest satisfaction and efficiency.
Process and handle group rooming lists, reservations, and employee reservation requests by inputting data into the reservations system and credit approval for guests. Ensure accuracy, efficiency in processing information timely and accurately.
Total responsibility of room placement accuracy for guests and VIPs coordination according to guidelines set by Front office Manager, General Manager and Contracts.
Communicate with sales and front office departments to coordinate and monitor guest room blocks and special reservation needs.
As necessary on shift, perform all guest service agent functions including but not limited to checking in/out of hotel guests, resolving complaints and reporting adjustments upon occurrence, answer questions regarding hotel facilities, PBX duties, etc.
Must be able to consistently report to work on time as scheduled and be prepared to work as scheduled. Flexible and weekends are a must.
Assist office in any other administrative duties as needed such as filing and sending faxes.
Maintain an open line of communication between guests, employees, and management.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
High School diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or a related field required.
Preferable prior reservations experience and Hotel experience.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to multitask.
PHYSICAL DEMANDS
Flexible and long hours sometimes required.
Light work -Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to sit or stand during entire shift.
Benefits
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Other details
Pay Type Hourly
Min Hiring Rate $16.00
Max Hiring Rate $17.00
Service Specialist
Service Associate Job In Oshkosh, WI
Job Details Oshkosh WI Main St - Oshkosh, WIDescription
The Service Specialist I serves the Service Center by answering incoming calls from prospects and members to take and fulfill orders, answer inquiries and questions. This entry level position performs basic troubleshooting, handling of general transactions, and answering general questions the member may have regarding hours, location, their accounts, products we offer, etc.
POSITION RESPONSIBILITIES
General Responsibilities
Answer member calls along with responding to requests received.
Provide prospects and members with product and service information.
Promote products and services to members.
Update existing member information on applicable programs and systems.
Identify and escalate priority issues.
Route calls to appropriate resources for resolution.
Document all call information according to standard operating procedures.
Meet individual and team target goals.
Qualifications
EDUCATION AND EXPERIENCE
High school diploma or equivalent required.
English language proficiency required.
Phone Center experience preferred.
Financial experience preferred.
KEY COMPETENCIES
Knowledge of customer service principles and practices.
Some experience in a call center or customer service environment.
Possess a high degree of accuracy and attention to detail in work product.
Excellent data entry and typing skills.
Ability to operate standard office equipment, such as personal computer, printer, fax, copier and scanner.
English language is proficient.
Able to read, comprehend and analyze general business material, technical procedures, and government regulations.
Excellent communication skills; proficient business writing, good presentation and verbal ability to effectively respond to members and coworkers.
Able to solve practical problems and interpret instructions furnished in a variety of formats.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: Business office, the noise level in the work environment is usually quiet to moderate
Physical Requirements: Ability to sit or stand at a desk the majority of the day; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard, and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch.
The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.
Reservations Agent
Service Associate Job 45 miles from Oshkosh
Job Title: Reservations Agent
Reports to: Guest Services Manager & Rooms Division Manager
Job Overview: Answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Blue Harbor's standards of quality.
Duties
Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
Promote Blue Harbor Resort & Conference Center and brand-specific marketing programs.
Assign reservations based on guest preferences and availability.
Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested.
Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Weekends required.
Physical Requirements
Lift up to 10 lbs.
Sit and/or stand long periods.