Customer Experience Lead
Service associate job in Los Angeles, CA
Reports to: VP of Operations
Type: Full-Time
About Us
Olive Ateliers is a fast-growing, founder-led lifestyle brand entering a pivotal next chapter. What began as a business rooted in sourcing and retailing vintage objects from around the world is now evolving into a design-led home furnishings company, with rapidly expanding proprietary collections produced through a trusted network of global partners. As we grow from a cult-favorite retail concept into a nationally recognized luxury consumer brand, we're building the operational engine that will power this next exciting phase of growth.
The Opportunity
We're hiring a visionary Customer Experience Lead to shape the future of Olive Ateliers' end to end customer journey. This is a career defining role for someone who wants to build a CX function from the ground up, elevating and scaling the customer experience of a brand known for being far from average. You will work closely with our VP of Operations to define how exceptional care comes to life for our customers and set the standard for warmth, precision, and hospitality as we grow.
As Customer Experience Lead, you will champion the quality, humanity, and consistency of every interaction while building the systems and processes that make great work repeatable. Your focus will include elevated communication, deep product expertise, thoughtful post purchase support, and seamless delivery coordination, all designed to create moments that consistently feel above and beyond.
This role is deeply cross functional, connecting Sales and Operations to create clarity, eliminate friction, and deliver an experience as thoughtfully crafted as the pieces we offer. As Olive Ateliers scales, this role will expand in impact and responsibility, opening the door to meaningful leadership growth.
Responsibilities
Customer Care & Communication
Establish and uphold Olive Ateliers' CX standards, tone, and service expectations across all channels, ensuring brand voice is reflected in every touchpoint.
Create clear escalation routines and guide cross-functional teams through complex customer issues to ensure efficient, thoughtful resolution.
Manage all customer inquiries across all current and future customer channels, including email, text, chat, phone, social, and any potential marketplace platforms.
Track, prioritize, and resolve tickets and related inquiries within SLA standards.
Product Expertise & Sales Support
Serve as the primary resource for customer-facing product knowledge, ensuring accurate, elevated information is documented and shared to support the broader guest experience across Operations and Sales.
Provide knowledgeable, consultative responses to product inquiries (dimensions, finishes, availability) and order inquiries, ensuring customers and sales teams feel guided and informed.
Leverage Warehouse inventory systems and physical point-of-access to provide real-time product availability updates, supporting seamless sales and customer experience.
Manage product holds with accuracy, maintaining confidence in our internal processes.
Process Development & Growth
Build and maintain a comprehensive knowledge base (FAQs, policies, product details).
Recommend and regularly roll out improvements to Gorgias macros and automations.
Collaborate with Sales, Marketing, and Operations teams to align service policies and processes.
Lead ongoing refinement of customer policies, support workflows, and service standards in partnership with Sales, Marketing, and Operations leadership.
Support the continuous improvement roadmap for the customer journey as we expand.
Leadership & Collaboration
Model Olive Ateliers' service standards and coach internal partners on customer-first practices.
Act as the voice of the customer in cross-functional meetings, ensuring clarity, consistency, and elevated experience across departments.
Collaborate with the VP of Operations on service strategy, customer policies, and continuous improvement initiatives.
Spearhead future CX team development by helping to define roles, onboarding, documentation, and training as CX headcount expands.
This is a hands on, player coach role: you will be in the work every day while building the standards, systems, and future team that will scale it.
Requirements
3+ years of experience in customer experience, client services, account management, or operations support, ideally within a fast growing or premium consumer brand.
Proven ability to deliver exceptional customer care with warmth, clarity, and hospitality; you know how to make people feel heard and supported.
Demonstrated ability to lead cross-functional initiatives and influence partners across Sales, Operations, Logistics, and Warehouse without formal authority.
Strong analytical skills with the ability to interpret customer trends, identify root causes, and translate insights into actionable process improvements.
Ability to create structure in ambiguity, build scalable processes, and bring consistency to a rapidly evolving environment.
Experience with Shopify required; familiarity with Gorgias strongly preferred.
Comfort working within a fast paced support or CRM platform environment.
Outstanding written and verbal communication skills with a customer-first mindset; you can adjust tone effortlessly while maintaining brand voice.
Genuine passion for helping people, solving problems thoughtfully, and elevating every touchpoint of the customer journey.
Must be based in Los Angeles and able to work onsite at Commerce.
Ability to lift up to 30 lbs manually (or with appropriate equipment).
This role is ideal for a hands-on, proactive, and insights-driven individual who thrives in a fast-paced environment and is excited to help define the future of customer experience at Olive Ateliers.
Compensation & Benefits
$70-80k salary, commensurate with experience and capabilities
Long-term incentive program aligned with company growth
401k: Generous employer match (eligibility requirements and vesting applies)
Subsidized company health benefits
$500 Olive Ateliers shopping credit per quarter
40% off retail merchandise
Accrued PTO Vacation & Sick Days
A dynamic work environment with long-term growth opportunities
Licensed Insurance Customer Service
Service associate job in Beverly Hills, CA
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Please submit your resume and we will follow up with the next steps.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
D365 Field Service Consultant + Sap Integration
Service associate job in Los Angeles, CA
Dynamics 365 Field Service Support: Provide technical support, issue resolution, and system maintenance for Dynamics 365 Field Service systems.
Customer Interaction: Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions.
Problem Solving: Diagnose and resolve technical issues related to Field Service operations efficiently.
Customization and Enhancement: Utilize JavaScript, CSS, and HTML to enhance the user interface and functionality of Dynamics 365 Field Service.
PowerApps Utilization: Create custom business apps and automation within Dynamics 365 Field Service using PowerApps.
SAP Integration: Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable).
Collaboration: Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions.
Training and Guidance: Provide end-user training to ensure effective utilization of the Field Service system.
Proactive Approach: Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA. Qualifications:
5-8 years of experience in supporting and administering Dynamics 365 Field Service.
Technical Skills: Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting.
JavaScript, CSS, HTML: Proficiency in customizing and enhancing Dynamics 365 Field Service user interface and functionality.
PowerApps: Hands-on experience with PowerApps for app development and automation.
SAP Knowledge: Desirable understanding of SAP for integration and support.
Communication Skills: Effective communication with U.S. clients and internal stakeholders.
Time Zone Experience: Experience working in the Pacific and Central Time Zones is an advantage.
Certifications: Microsoft Dynamics 365 Field Service certifications are preferred.
Problem-Solving: Ability to diagnose and resolve technical issues in the Field Service domain.
Documentation: Strong documentation skills to maintain records of support activities.
Proactive Mindset: Initiative to proactively address issues and contribute to system improvements.
Team Player: Collaborative attitude to work effectively with cross-functional teams.
Flexibility in working in shifts/holidays/weekends based on roster created by Delivery Manager is a must Onsite Offshore coordination experience is a must Additional Information:
SAP Field Service Management with SAP S/4HANA Service A PLUS
Required Certifications:
MB-240 Microsoft Dynamics 365 FIELD SERVICE
PL-200
Base Monthly Salary
Competitive ++
Annual Performance Bonus
Airline Customer Service Agent - Tagalog/English Speakers Los Angeles
Service associate job in Los Angeles, CA
Job Description
Do you have the charisma to make travelers feel at home, the patience to solve even the trickiest of travel puzzles, and the language skills to connect with our Tagalog-speaking passengers? If so, Pacific Aviation is ready to welcome you aboard at Los Angeles International Airport (LAX)!
We're Pacific Aviation-the dedicated team behind seamless airport experiences. As the friendly face passengers rely on, you'll be the guide who makes their journey as smooth as possible. Whether it's assisting with check-ins or easing boarding processes, you'll play a key role in turning travel moments into positive memories.
Your Mission:
As an Airline Customer Service Agent, you'll be the friendly face that guides passengers through their travel journey. Here's how you'll make an impact:
Warm Welcomes & Friendly Farewells: Greet passengers with a smile at the check-in counters, ensuring they feel valued from the start to the end of their journey.
Boarding Pro: Assist with boarding announcements, documentation checks, and ensuring smooth boarding and deplaning processes.
Travel Expert: Provide accurate information to passengers, answering their questions and helping them navigate the airport confidently.
Team Collaborator: Work closely with your team and airline personnel to ensure a seamless passenger experience.
Requirements
What You Bring:
Bilingual Brilliance: Fluency in both Tagalog and English (spoken and written) to provide clear communication and exceptional service.
Customer Service Savvy: You're approachable, patient, and passionate about helping others.
Team Spirit: You thrive in a team environment, collaborating with coworkers to achieve common goals.
Attention to Detail: You have an eagle eye for accuracy, ensuring documentation and boarding processes are seamless.
Flexibility & Reliability: Available for part-time shifts, including mornings (5:30 AM - 11:30 AM) and evenings (4:30 PM - 10:30 PM), including weekends and holidays.
Positive Attitude: You bring a “whatever it takes” mindset to keep things running smoothly.
Legal Eligibility: Authorized to work in the U.S. without sponsorship.
Benefits
Pay: $22.50 per hour
Health & Wellness: Access to medical, dental, and vision benefits.
Financial Security: 401(k) program with company contribution.
Work-Life Balance: Paid time off to relax and recharge.
Growth & Learning: Paid training to set you up for success.
Team Perks:
Referral Bonuses: Bring your friends along for the ride!
Cell Phone Reimbursement: Stay connected with ease.
Parking Discounts: Because your commute should be hassle-free.
Uniforms Provided: Look sharp without the extra expense.
Note: During orientation and any pre-employment gap while awaiting clearance from U.S. Customs and Border Protection (CBP), you'll be compensated at a reduced rate of $17.28 per hour. Once cleared, your pay will be adjusted to the standard hourly rate stated above.
Service Consultant
Service associate job in Thousand Oaks, CA
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Additional Information
If you'd like to work at one of the busiest repair shops in the region, please contact us now. We are part of a large dealer group and are looking to add several technicians to our super busy service department. We have great benefits and a great work environment with highly competitive pay.
Health, Dental and Vision coverage for employee
Competitive compensation with efficiency bonus
401k Plan
Paid time off
Paid training, growth opportunities
Employee vehicle purchase plans
Discounts on products and services
Long term job security
Employment Position: Full Time
Salary:
$90,000.00 - $150,000.00 Yearly
Salary is negotiable.
Zip Code: 91362
FOOD SERVICES CONSULTANT, PROBATION
Service associate job in Los Angeles, CA
This announcement is a reposting to re-open the filing period. EXAMINATION NUMBER: F4797A-R TYPE OF RECRUITMENT: We welcome application from anyone FILING PERIOD: The application filing period will begin on October 9, 2025, at 8:00am. (PT) - Continuous. We will keep accepting applications until the position is filled. The application window may close unexpectedly once we have enough qualified candidates.
The Los Angeles County Probation is recruiting highly motivated and career-minded individuals to fill the position of Food Services Consultant. To view classification standards for the position, Click here
For information about the amazing benefits offered by Los Angeles County, please Click here
* Counsels and consults with directors of Probation Department detention centers and residential treatment facilities to provide information on all aspects of the Probation Department food service program including the training of culinary personnel, the ordering of food, and the acquisition of food service equipment
* Proposes alternate solutions to such specific food service problems as lack of training, disciplinary problems, overspending for food, buying food out of season, wastage, and lack of portion control.
* Conducts regular on-site inspections of Probation Department food service facilities at all detention and residential treatment centers and checks performance of all kitchen functions to ensure that health standards are being followed governing cleanliness, proper food storage, temperature, length of storage time and other standards of food service operation.
* Reviews inspection findings with the person in-charge of each kitchen and interviews food service personnel to appraise the effectiveness of the facility training program and to ensure their knowledge of correct procedures governing food preparation and safety precaution; reports inspection findings to management.
* Plans and develops the master menu and uniform procedures, practices and standards for all food service operations and monitors their implementation by line management.
* Monitors food service operations provided by vendors to ensure compliance with contract provisions.
* Prepares and publishes food menus, including special diet menus for use throughout the Probation Department and consults with nutritional experts to ensure a variety of pleasing and nutritionally balanced meals for juvenile wards.
* Consults with and advises departmental administrators on the design and layout of new or remodeled food service facilities, the development of specifications for new food service equipment and training needs of food service personnel.
* Confers with Internal Services Department representatives and food vendors to keep informed about new food products and food price trends; modifies menus and food orders to add or delete food items to take maximum advantage of market conditions.
* Confers with facility directors and Internal Services Department to assure preparation and maintenance of all necessary documentation required by Federal and State agencies for continued departmental participation in such programs as the School Lunch Program and the Surplus Food Program of the U.S. Department of Agriculture; maintains liaison with the area director of the State School Lunch Program to keep current compliance requirements.
REQUIREMENTS TO QUALIFY:
* Current certification as a Registered Dietician by the Commission on Dietetic Registration, the credentialing agency of the American Dietetic Association - AND - Two years' food management experience at the level of the County of Los Angeles class of Food Services Manager or higher, planning menus and directing staff in the ordering, preparation and distribution of all meals in a large facility such as a hospital or correctional facility.
LICENSE:
A valid California Class C Driver License is required to perform job-related essential functions.
PHYSICAL CLASS II-Light:
This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit, and some bending, stooping or squatting. Considerable ambulation may be involved.
SPECIAL REQUIREMENT INFORMATION:
* A copy of the Registered Dietician certificate must be attached to the application at the time of filing or within seven (7) calendar days of online application submission or your application may be rejected. Please submit documentation to ************************************** and indicate your name, the exam name, and the exam number.
Experience at the level of Los Angeles County's Class of Food Services Manager is defined as follows: Plans menus and directs culinary and other food service workers in the ordering, preparation and distribution of all meals, including special diets, in a hospital or correctional facility with a large population. You may still qualify even if your job title isn't exactly the same as the ones listed. What matters is that your experience is at a similar level - meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.
Withhold information:
No withholds and/or will be allowed for this examination. Required experience must be fully met and indicated on the application by the last day of filing.
EXAMINATION CONTENT
This examination will consist of two parts:
Part I: A multiple choice and/or simulation assessment weighted at 60%, measuring:
Professional Potential, Achievement, Maintains Good Working Relationships, Analyzes Information, Learns Quickly, Generates New Ideas, Uses Time Efficiently, Works to High Quality Standards, Adapts to Change, Copes with Uncertainty, Willingness to Learn, Responsibility, Deductive Reasoning, and Verbal Ability
MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY APPLICANTS PER CIVIL SERVICE RULE 7.19.
Part II: A Training and Experience Evaluation, weighted at 40% measuring:
Professional/Technical Knowledge (Principles, methods and equipment used in serving food in institutional settings; Federal, State, and local kitchen and food sanitation laws and regulations; and Food Nutrition), Safety Awareness, and Customer Service
Candidates must meet the Selection Requirements and achieve a passing score of 70% or higher on the combined parts of the examination in order to be placed on the eligible register.
SCORES CANNOT BE GIVEN OVER THE PHONE.
NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add **************************************, *********************, *******************, ***********************, *********************, noreply@proctoru.com and ************************* to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
Transfer of Test Components:
* Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination.
* This examination contains test components that may be used in the future for new examinations, and your test scores may be transferred.
Test Preparation
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary.
* An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at ************************ Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.
* Additional online practice tests are available at ************************************************ You can also access test preparation for the computerized portion of the test by going to *********************************************
Testing Accommodation
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.
ELIGIBILITY INFORMATION
Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. No person may compete in this examination more than once every twelve (12) months.
SPECIAL INFORMATION
FINGERPRINTING AND SECURITY CLEARANCE
A thorough background investigation will be conducted prior to appointment. Any false statement or omission of material fact may cause forfeiture of employment rights. Information presented on the employment application, resume, and during the examination process is subject to verification. Candidates who are found unsuitable for employment will be removed from the eligible register pursuant to Civil Service Rule 6.04.
VACANCY INFORMATION
The resulting eligible register for this examination will be used to fill vacancies located in the Los Angeles County Probation Department.
AVAILABLE SHIFT
Any
APPLICATION AND FILING INFORMATION
We only accept applications filed online. Application submitted by U.S. mail, fax or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.
Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning the ending dates, number of hours worked per week, and descriptions of work performed.
We may verify information included in the application at any point during the examination hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.
We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into Governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.
* ***********************
* *********************
* noreply@proctoru.com
* *************************
* *********************
* **************************************
New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to improve the security of the online application and to prevent incorrectly entered email addresses.
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Los Angeles County Probation Department is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
Department Contact Name: Christina Rojas
Department Contact Number: **************
Department Contact Email: **************************************
Testing Accommodations Coordinator: TestingAccommodation@hr.lacounty.gov
Teletype Phone: **************
Alternate Teletype Phone: **************
California Relay Services Phone: **************
Easy ApplyRetail Sales and Services Associate, Seasonal
Service associate job in Los Angeles, CA
Job DescriptionDescription:
The Broad's mission is to make contemporary art accessible to the widest possible audience. Founded in 2015 on Grand Avenue in downtown Los Angeles by philanthropists Eli and Edythe Broad, the museum offers free general admission and presents an active Program of special exhibitions and innovative live events, all within a landmark building designed by Diller Scofidio + Renfro. Welcoming around 900,000 visitors per year, The Broad is a bustling public space and serves as home to the Broad collection, one of the world's leading collections of postwar and contemporary art, which continues to grow as new artists and artworks are added. The museum is also the headquarters of The Broad Art Foundation's worldwide lending library, which has been loaning collection works to museums around the world since 1984. An expansion of the museum will open before the 2028 summer Olympics in Los Angeles, creating even greater public access.
ABOUT THE POSITION
Reporting to the Associate Director of Retail Operations, the Retail Sales and Services Associate sets the standard for excellence in our distinctive venue by curating personal shopping experiences, sharing knowledge about the collections and architecture, and finding innovative ways to surprise and delight our visitors every day. You will embody the museum's mission by creating meaningful connections with guests while supporting a warm, engaging, and professional environment.
To maintain this standard, you will also uphold our WEPCON expectations and ensure our spaces remain welcoming, clean, and organized. In addition to retail-focused education, staff receive training in safety and security to help provide the best possible visitor experience across all aspects of the museum.
DUTIES AND RESPONSIBILITIES
Take an active role on the sales floor, ensuring all clients are greeted and engaged.
Communicate professionally at all levels and be open to feedback.
Ensure the client experience is at the center of all decision making.
Exhibit enthusiasm for and knowledge of the artists and artwork in the collection.
Create a dynamic and engaged experience and share information about the artists and our products.
Utilize clienteling techniques to develop repeat clients with data on preferences and purchase history.
Attain individual daily, weekly, and monthly sales goals.
Perform all POS related activities to facilitate accurate and efficient transactional flow.
Break down shipments, tickets, and organize merchandise.
Replenish, organize, and clean floor fixtures daily.
Adhere to all established loss prevention and operational policies and procedures.
Be an ambassador of the museum, sharing information about the collection and the building.
Support and enhance The Broad brand by achieving established WEPCON standards.
Enforce security and safety procedures in all public spaces of the museum.
Explain new museum guidelines and protocols to all visitors of The Shop.
Stay abreast of and follow all policies and procedures.
Assist with all opening and closing duties and other duties as assigned.
Complete all required ongoing training, including but not limited to health and security, audience engagement and collection, visitor orientation, and product information.
Other duties as assigned.
Requirements:
EXPERIENCE AND QUALIFICATIONS
A passion for people, museums, and contemporary art.
Previous retail sales experience in luxury, art, and design / hospitality environments preferred.
High school diploma required; relevant coursework from an accredited college or university preferred.
Multilingual applicants strongly preferred.
Ability to work well with individuals from diverse backgrounds.
Identify and positively resolve visitor issues in the moment.
Strong decision-making skills are necessary.
Must be able to work Tuesdays - Sundays, holidays, exhibition openings, and late-night special events.
General knowledge of information technology and business software applications.
Effective and persuasive verbal and written communications skills.
Ability to professionally present information to a wide variety of internal and external stakeholders.
Approach work with integrity and honesty.
Support and demonstrate the museum's culture of developing a diverse, equitable, inclusive, and accessible environment for staff and visitors.
Demonstrate and practice sensitivity to all elements of diversity in the museum with staff, visitors, and all programs and services the museum provides.
SAFETY REQUIREMENTS
All employees of The Broad are required to be vaccinated against COVID-19, subject to certain exemptions as required by law. All newly hired staff must show proof of their COVID-19 vaccination within 45 days of hire. Please contact Human Resources if you have questions regarding the COVID-19 vaccination policy.
Adhere to all safety measures and guidelines.
Ability to wear a mask during your scheduled work shifts if and when necessary.
Ability to adhere to a health screen in compliance with health and safety guidelines as outlined by LA County Department of Public Health.
Must adhere to COVID-19 policies and procedures.
PHYSICAL REQUIREMENTS
Ability to lift, carry, push, and pull items weighing up to 50 pounds. A full range of body motion is required on the job to include frequent sitting, bending, stooping, crouching, lifting, carrying, walking, and standing.
ADDITIONAL REQUIREMENTS
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.
SCHEDULE
Seasonal staff can expect to work up to 40 hours per week with hours fluctuating based on business needs. Team members must be available Tuesday-Sunday in conjunction with the current hours of operation (see below). This position will regularly require working nights, evenings, holidays and additional hours beyond those listed below.
This is a seasonal position for the holiday period.
The museum's day and hours of operation are subject to change, which will likewise affect work schedules.
Monday | Closed
Tuesday & Wednesday & Friday | 11:00 a.m. - 5:00 p.m.
Thursday | 11:00 a.m. - 8:00 p.m.
Saturday & Sunday | 10:00 a.m. - 6:00 p.m.
*Closed Mondays, Thanksgiving, & Christmas
COMPENSATION
$21.01 per hour
TO APPLY
Please submit your resume and letter of interest. We will only contact candidates selected for further consideration. No phone inquiries please.
EQUAL OPPORTUNITY EMPLOYER
The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.
*Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
Customer Service Officer
Service associate job in Los Angeles, CA
About Us
Park 6 Logistic is a forward-thinking logistics solutions provider dedicated to operational excellence, reliability, and innovation. Based in Los Angeles, we support businesses of all sizes by delivering streamlined supply chain strategies and customer-focused logistics services. Our culture empowers growth, creativity, and strong collaboration across every department. As we continue to expand, we are looking for a motivated Marketing Assistant to join our dynamic team.
Job Description
We are looking for a Customer Service Officer to support our clients and ensure smooth communication throughout our logistics processes. This role plays a crucial part in maintaining customer satisfaction by providing timely information, resolving inquiries, and coordinating with internal teams to ensure outstanding service delivery.
Responsibilities
Serve as the primary point of contact for client inquiries and service requests.
Manage customer accounts, documentation, and shipment updates with accuracy and attention to detail.
Coordinate with internal departments to track shipments and resolve issues promptly.
Provide clear, professional communication to clients regarding timelines, changes, or service updates.
Assist in improving customer service processes and maintaining service standards.
Ensure company policies are followed and represent the brand with professionalism.
Qualifications
Qualifications
Strong communication and interpersonal skills.
Ability to manage multiple tasks with organization and efficiency.
Problem-solving mindset with a customer-focused attitude.
Proficiency in basic office software and documentation.
Strong attention to detail and professional conduct.
Ability to work both independently and collaboratively.
Additional Information
Benefits
Competitive salary of $48,000 - $52,000 per year.
Opportunities for professional growth and internal advancement.
Supportive and collaborative work environment.
Comprehensive training and skill-development opportunities.
Full-time position with stable, long-term career potential.
Restaurant Reservationist
Service associate job in Beverly Hills, CA
Who we are Our Hotels We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act. Reference 2025-5629 Hotel
The Beverly Hills Hotel
Division & Department
Food & Beverage - Restaurant
Job Title
Restaurant Reservationist
Contract Type
Permanent
Status
Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Restaurant Reservationist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As a Restaurant Reservationist at The Beverly Hills Hotel, here are just some of the great benefits you will receive:
• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels - stay once a year at each hotel!
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive Medical, Dental, Vision Benefit
• Competitive retirement scheme
As a Restaurant Reservationist at The Beverly Hills Hotel, your compensation will be $32.00 per hour.
What you'll do
You'll love what you do and take pride in delighting our guests:
• Our Restaurant Reservationists are responsible for all reservation bookings, requests and confirmations during their day. This will include controlling the flow of work in the room by seating requests in station rotation while maintaining guest lists, following and enforcing all restaurant standards.
• They work closely with the Assistant Director of F&B and Outlet Manager to manage the reservations booking and all guest requests. They are able to “sell” the restaurants to ensure our guests receives nothing but the best experience. In addition, they are knowledgeable with regards to operating hours of all food and beverage outlets, any promotions/events.
• Sometimes our guests have special requests involving seating assignments, preferred needs of regular guests dietary restrictions and even special occasions. Our Restaurant Reservationists advise the managers and servers of any VIP's questions and/or specific service needs to guarantee the requests are fulfilled by our by our Food & Beverage Supervisors and Managers.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Restaurant Reservationists are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Restaurant Reservationists must communicate with other departments and extended hotel team in order to ensure the alignment remains.
The items shared are the essence of a day in the life of a Restaurant Reservationist, but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring
• You'll bring your unique personality and passion to the role and the team.
• Communication is what keeps our departments running perfectly. You have great
• Communication skills with a strong customer service ethic.
• Attention to detail is critical for this role.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
Job Location
USA
Location
9641 Sunset Blvd 90210 Beverly Hills
Adventure Readiness Specialist - Service
Service associate job in El Segundo, CA
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor. Responsibilities This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor. Qualifications High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Pay Disclosure Salary range / Hourly Rate for California Based Applicants: $20.90 - 23.22 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.
Auto-ApplyReservations Agent
Service associate job in Santa Barbara, CA
The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information.
JOB RESPONSIBILITIES:
Create bespoke experience for guests.
Responsible for all reservation activity ensuring that the reservation lines are attended always.
Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.).
Properly access all functions of the reservations system according to established procedures.
Courteously answer inquiries and accept reservations over the phone
Maximize revenue by utilizing suggestive selling and up-selling techniques.
Demonstrate advantages and create value for our guests.
Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly.
Assist where necessary to ensure optimum service is provided to guests, visitors and other departments.
Work closely with several departments in coordinating reservations, sales and rate strategy.
Support other team members and departments to contribute to the best overall performance of the department and hotel.
Perform other duties as assigned, requested or deemed necessary by management.
Assist in one stop reservation service (including restaurant, spa, etc.)
Assist in prearrival process for all guests (email/phone)
Assist in answering PBX call into hotel.
SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
High School Diploma or equivalent
Prior luxury hospitality experience preferred
Ability to multitask between different computer systems.
Must possess computer skills
Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate
Strong customer development and relationship management skills
Ability to influence others to up sell products and services with excellent negotiation skills
Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette
Ability to accurately input and access data into hospitality software
Must be able to prioritize, organize and follow-up in a timely manner
Must be able to work cohesively with other departments, co-workers as part of a synergistic team
Ability to work a varied schedule including, days, nights, weekends, and holidays
QUALIFICATION:
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
Customer Service Concierge - Beverly Hills
Service associate job in Beverly Hills, CA
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including\:
Medical, Dental, Vision Benefits
Disability Benefits
Paid Parental Leave, Paid Family Leave, and Adoption Support
Paid Time Off
Retirement Savings Plan (401K) and Life Insurance
Financial Solutions
NMG Associates Core Discount of 30%
Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https\://**********************************
About Neiman Marcus Group
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at *********************************.
Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role
As a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients, discover the purpose for their visit, and guide clients through their journey. You will also perform limited administrative and transactional duties, to support your client experience. You will work in your assigned store and you will report to a Sales Manager.
What You'll Do
Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties
Swiftly manages escalated customer issues; partner with in-store leadership when required.
Regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations
Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.
What You Bring
Minimum 1 year of experience
Experience in customer service or hospitality industries with proven ability to effectively promote products and services
Familiar with and able to use retail and mobile technologies
Associates must be able to work a flexible schedule, which will include evenings, weekends, and holidays
Auto-ApplyReservation Agent
Service associate job in Los Angeles, CA
Midway Auto Group was named Southern California Top-Rated Places to Work in 2023 due to many factors including our customer- centric culture, excellent career advancement and growth opportunities, as well as a fun work environment centered around team building. Midway's growth is exciting and our Call Center is seeking a highly motivated, enthusiastic, and detail-oriented Reservation Agent to support our LAX operations. The ideal candidate will express an energetic personality to mirror our Exotic and Luxury vehicle fleet. With Midway Car Rental's continued growth, the individual must be zealous in personal growth within the company and be a valuable asset to the company's growth.
RESPONSIBILITIES:
Demonstrate exceptional customer service with an excellent phone etiquette.
Multi-tasking: listening, talking, inputting information into our rental system.
Create reservations, sales, and upsell customers
Respond to email inquiries
Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
Assist customers by effectively responding to or resolving customer service issues.
REQUIREMENTS:
1-2 years of customer service experience
Require strong English communication skills, both verbal and written
Extremely high energy level
Available to work nights, weekends, and holidays
Open schedule Mon-Fri 2pm to 10pm open Saturday and Sunday.
Great at multi-tasking
Attention to detail and organized
Pass background, inclusive of Pre-Employment Drug Test
Clean driving record (no more than one violation, DUI, reckless driving, or any other serious driving offenses in the last 3 years)
Minimum 3 years of licensed driving history
Compensation:
$18-$20/ hourly
Company Benefits:
Paid Holidays, Vacations and Sick Days Off
Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment
Reservationist
Service associate job in West Hollywood, CA
Job DescriptionThis fall, SUSHISAMBA makes its highly anticipated Los Angeles debut, bringing its iconic blend of Japanese, Brazilian, and Peruvian culture to the heart of West Hollywood. With locations in some of the world's most dynamic cities-Las Vegas, London, Dubai, Singapore and now L.A.-SUSHISAMBA is known for culinary creativity, immersive design, and a high-energy atmosphere unlike any other. We're on the lookout for passionate and dynamic reservationists to join our opening team and help deliver unforgettable hospitality in a one-of-a-kind setting. What You'll Do:
Availability to work evenings, weekends and most holidays
Communicating clearly and effectively with guests and co-workers
Answer telephones in a prompt manner with appropriate scripting
Answer all email enquiries promptly, accurately and with appropriate templates, if necessary
Receive and record guests' dining reservations on SevenRooms, correctly and appropriately:
Accurate allocation of tables in the correct restaurant
Ensuring that all appropriate communications are followed with all bookings
Promote and distribute information about SUSHISAMBA events and promotions
Maintain contact with the General Manager and Sales Manager to ensure that booking details are handled properly and guest concerns are addressed
To stay up-to-date with general knowledge about SUSHISAMBA concept and cuisine
To stay up-to-date with Los Angeles events, restaurant trends and transport issues
To be able to prepare reports for the restaurant per shift, if necessary and requested.
Other duties may be assigned
What We're Looking For:
Previous experience working as a Reservationist within a fast-paced environment
Excellent communication skills in the English language both written and verbal
The ability to maintain and follow processes and standards
Drive and ambition with the desire to learn and grow within the team
Full ownership of your role
Valid documentation of your right to work in the U.S.
What We Offer:
$25 per hour
The chance to be part of a world-renowned brand's LA debut
Ongoing training and clear opportunities for growth
Healthcare contributions for eligible employees with the option for employees to include dental and vision insurance
401k retirement plan
Long service awards
50% discount when dining at SUSHISAMBA
Holiday parties
Free daily staff meals on duty
Quarterly company sponsored employee events
Access to 24/7 employee assistance program
Membership Service Consultant
Service associate job in Los Angeles, CA
The Los Angeles Football Club (LAFC) is an MLS soccer club serving the greater Los Angeles area. LAFC is dedicated to building a world-class soccer club that represents the diversity of Los Angeles and is committed to delivering an unrivaled experience for fans. LAFC's ownership group is comprised of local leaders and innovators of industry with intellectual capital, financial prowess, operations expertise, and success in the fields of entertainment, sports, technology, and media. LAFC is invested in the world's game and Los Angeles, constructing, and developing the 22,000 seat BMO Stadium and a top-flight training center on the campus of Cal-State Los Angeles.
POSITION SUMMARY
The Membership Service Consultant position is responsible for renewing, cross selling, and engaging current LAFC season ticket members. Each Membership Service Consultant has a book of business ranging from 300-400 season ticket members. This role is responsible for providing best-in-class service to their respective accounts to ensure renewals. Service duties include but are not limited to resolving in-game issues, invitations to exclusive member events, and follow-up sales meetings for upgrades or add on to pre-existing plans.
This role reports to our Manager, Membership Service. Compensation for this role includes an hourly rate as well as additional opportunities through commission.
LAFC is currently operating on a hybrid work model with a minimum of 2 in-office days per week. Please note that this may vary by role, and your scheduled in-office days are up to the discretion of your supervisor.
ESSENTIAL FUNCTIONS
In person meetings with respective account members on event and non-event days to ensure membership expectations are being met and fulfilled for all MLS and non-MLS events at BMO Stadium.
Partner with department manager to develop and execute exclusive events for current season ticket members.
Build and maintain positive relationships with respective accounts and members.
Leverage relationships with current account holders to gain referrals resulting in potential new business.
Prospect and execute meetings with influential business leaders in the Greater Los Angeles area.
Responsible for completion of individual metrics set each week by department manager.
Participate in networking and development events - including but not limited to clinics, speaker series, etc. Note some events take place after business hours.
Responsible for ticket and account resolutions and inquiries.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Attend Club sponsored charity events within the local community.
Other tasks and duties as assigned by Supervisor/Management.
QUALIFICATIONS
Bachelor's degree from an accredited College or University required, major in Business or Sports Management preferred.
Minimum of 2 years related work experience required, with a major sports team preferred.
Exceptional organizational and time management skills with the ability to multitask and execute in a timely manner.
Must be flexible with the ability to adapt in a fast-paced work environment with challenging demands and frequent changes.
Ability to maintain a high level of confidentiality at all times.
Must possess a professional demeanor and have the ability to interact with all levels of the organization and outside contacts.
Ability to communicate efficiently and effectively - both verbal and written.
Proficient in Microsoft Office - specifically Word, Excel, PowerPoint, Outlook.
Must be able to work nights, weekends, and holidays, as the event calendar requires.
Bilingual in Korean is a plus.
SALARY RANGE
At LAFC, we carefully consider a wide range of factors to determine a fair and equitable compensation package. The final offer amount will consider a wide range of factors that are considered in making compensation decisions including, but not limited to skill sets; relevant experience and training. Pursuant to state and local pay disclosure guidelines, the compensation for this role is $21.51 per hour. This role is eligible for additional compensation through commission.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
LAFC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.
Auto-ApplyReservationist
Service associate job in Los Angeles, CA
Job DescriptionWe are looking for individuals who are sharp, friendly and articulate, to field all incoming calls for our restaurants. An interest and passion for food and hospitality is a big plus! Part-time position 3 shifts per week; Wednesday and Friday and Saturday availability required.
2+ years hosting/receptionist experience strongly preferred.
Responsibilities include:
• Answering calls using multi-line phone system
• Assisting guests in making reservations
• Addressing guest inquiries
• Retaining new information given on a regular basis regarding each restaurant (menu updates, restaurant promotions,
changes in procedures, etc.)
• Addressing miscellaneous admin and data-entry projects during downtime
• Supporting corporate team with administrative and office duties
• Supporting restaurants with administrative and office duties as necessary
• Make outbound calls to confirm reservations
Required skill set:
• Friendly and personable
• Excellent phone etiquette
• Detail-oriented and organized
• Ability to multi-task
This role offers growth opportunities within the corporate office and our restaurants. Based in Los Angeles, Culinary Lab creates, owns and operators a portfolio of restaurants. We also create and manage restaurants for leading real estate developers and hotel owners - driving demand and revenue at our partners' properties. Through food, ambiance, drinks, and service, our award-winning restaurants and lounges transport guests to exciting places around the world, from Peru to Italy, to Tokyo - and, of course, Los Angeles, where it all began.
Culinary Lab has multiple concepts, including Hinoki & the Bird, Rosaline, Blackship, Sorra, Pizzeria Ortica, 33 Taps and Lost Property. Please see our web site at: *******************
Traveling 37 Hour Retail Banking Representative - LA Area
Service associate job in Beverly Hills, CA
Banking Specialist This position, Banking Specialist, may be called by many other names: Teller, Client Service Representative, Member Services, etc. At First Bank, we choose to call you a "specialist" because that is what you are! You are the front line or first point of contact providing client service for our clients, and you specialize in the products and services that help our clients meet their current and future financial needs.
What You Will Be Doing
* Supporting our Bank's culture and client-friendly environment by greeting clients with a courteous and friendly demeanor, including greeting clients by name when possible.
* Ensuring continued relationships with our clients by processing client transactions such as deposits, withdrawals, payments, check cashing, etc. courteously, accurately and as expeditiously as possible.
* Expanding the use of alternative delivery systems by explaining the merits of other systems such as Online Banking System, Online Bill Pay, ATM network, Debit Card, and Client Contact Center.
* Protecting the interests of the Bank and our clients by following all security, regulatory and audit procedures, including daily balancing of individual teller drawers, ATM, and vault, if needed. Maintaining of proper dual control and appropriate holds. Accurately balancing assigned cash drawer on a daily basis. Immediately reporting out of balance conditions to branch management.
* Furthering personal development by actively seeking out and maintaining basic product knowledge of all Bank products. This may be obtained through training courses, branch meetings, corporate communications, etc.
* Contributing to the Bank's success by identifying sales opportunities and referring clients to the appropriate area. Working towards achievement of branch and individual sales and referral goals.
* Driving branch profitability and client satisfaction by getting to know clients and encouraging their consideration of other Bank products where they may benefit the clients' needs. (In-Store) Should cultivate relationship with retail store associates.
* High School Diploma or Equivalent
* Minimum of 12 months previous client service experience preferred
* Previous cash-handling experience required
* Previous banking experience strongly preferred
* NLMS registration preferred
* Developed customer service skills, including written and verbal communication
* Ability to use a PC and alpha/numeric keyboard
* Flexible work week schedule
Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.
Diversity
At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.
First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Attn: Applicants interested in a San Francisco based position: First Bank will consider qualified applicants with a criminal history in a manner consistent with the San Francisco Fair Chance Ordinance.
The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to, prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the range below. The range is driven by the geographic location of our estimated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay is: $21.00 to $25.00.
Reservations Agent
Service associate job in Beverly Hills, CA
The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.
Summary of Position
As a reservation agent, you will be a vital part of our reservations department, responsible for handling reservations inquiries, assisting with booking accommodations, and providing valuable information to enhance our guests' stay.
Roles and Responsibilities
Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
Accommodating in-house guest requests, ensuring a high level of guest satisfaction
Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
Processing rooming lists accurately as well as all changes and cancellations for group reservations
Preparing group guest lists prior to arrival
Controlling and blocking rooms as well as pre-blocks for special groups
Ensuring that all reservations transferred to PMS or front office system are accurate
Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
Coordinate required departmental training for reservations team to include newly hired agents
Coordinate attendance of scheduled departmental meetings in the absence of the manager
Act as the main resource for reservation agents in need of assistance
Be the primary liaison for internal reservation communications from Sales, Executive Office, Group and Revenue Management Team
Qualifications
High school diploma or equivalent required
Minimum of two (2) years' experience in a customer service role required
One-year experience working either at the front desk or in the reservations department for a luxury hotel
Knowledge of hospitality sales, marketing, and other revenue management functions to include research, planning, market positioning, market segments, internal marketing, distribution channels, sales management, reservations, and yield management.
Excellent telephone etiquette and verbal and written communication skills required
Good cognitive skills; the ability to solve problems and make rational decisions
Knowledge of Microsoft Office products such as Word, Excel, and Outlook required
Preferred working knowledge of Opera, Pegasus, Mitel, Sertifi, Cendyn, Onyx, and Open Table
Must be dependable and available to work within the hotel on weekends, nights, and/or holidays based on business demands.
Must possess a good attitude, attention to detail, and ability to work well under pressure
Demonstrative experience working in a highly professional, multi-tasking environment and possessing outstanding interpersonal skills.
Polished and professional demeanor in person, online, and via phone
Must be a team player and treat colleagues with respect and the highest level of professionalism
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Possible prolonged periods of standing.
Must be able to lift 15 pounds at times.
The job may require working in a fast-paced and sometimes high-pressure environment.
Equal Opportunity Employer:
Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.
Vision
Leading the future of luxury lifestyle; curating distinctive and enriching experiences.
Purpose
Creating Stories of Distinction
The Maybourne Mindset
Put People at our heart
Stay two steps ahead
Make the magic happen
Who you would be working for
Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills - six of the world's most renowned luxury hotels.
Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests.
A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.
Company Benefits
Medical/Dental/Vision Insurance
Company matched 401(k) plan
Company matched Health Savings Plan
Flexible Spending
Paid Holidays
Paid Time Off
Paid Sick Leave
Employee Assistance Program
Free Parking
Employee Recognition Programs
Colleague meals
Colleague Referral Incentive program
*The Maybourne Beverly Hills participates in E-Verify.*
Auto-ApplyReservations Agent
Service associate job in Beverly Hills, CA
The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.
Summary of Position
As a reservation agent, you will be a vital part of our reservations department, responsible for handling reservations inquiries, assisting with booking accommodations, and providing valuable information to enhance our guests' stay.
Roles and Responsibilities
Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
Accommodating in-house guest requests, ensuring a high level of guest satisfaction
Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
Processing rooming lists accurately as well as all changes and cancellations for group reservations
Preparing group guest lists prior to arrival
Controlling and blocking rooms as well as pre-blocks for special groups
Ensuring that all reservations transferred to PMS or front office system are accurate
Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
Coordinate required departmental training for reservations team to include newly hired agents
Coordinate attendance of scheduled departmental meetings in the absence of the manager
Act as the main resource for reservation agents in need of assistance
Be the primary liaison for internal reservation communications from Sales, Executive Office, Group and Revenue Management Team
Qualifications
High school diploma or equivalent required
Minimum of two (2) years' experience in a customer service role required
One-year experience working either at the front desk or in the reservations department for a luxury hotel
Knowledge of hospitality sales, marketing, and other revenue management functions to include research, planning, market positioning, market segments, internal marketing, distribution channels, sales management, reservations, and yield management.
Excellent telephone etiquette and verbal and written communication skills required
Good cognitive skills; the ability to solve problems and make rational decisions
Knowledge of Microsoft Office products such as Word, Excel, and Outlook required
Preferred working knowledge of Opera, Pegasus, Mitel, Sertifi, Cendyn, Onyx, and Open Table
Must be dependable and available to work within the hotel on weekends, nights, and/or holidays based on business demands.
Must possess a good attitude, attention to detail, and ability to work well under pressure
Demonstrative experience working in a highly professional, multi-tasking environment and possessing outstanding interpersonal skills.
Polished and professional demeanor in person, online, and via phone
Must be a team player and treat colleagues with respect and the highest level of professionalism
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Possible prolonged periods of standing.
Must be able to lift 15 pounds at times.
The job may require working in a fast-paced and sometimes high-pressure environment.
Equal Opportunity Employer:
Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.
Vision
Leading the future of luxury lifestyle; curating distinctive and enriching experiences.
Purpose
Creating Stories of Distinction
The Maybourne Mindset
Put People at our heart
Stay two steps ahead
Make the magic happen
Who you would be working for
Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills - six of the world's most renowned luxury hotels.
Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests.
A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.
Company Benefits
Medical/Dental/Vision Insurance
Company matched 401(k) plan
Company matched Health Savings Plan
Flexible Spending
Paid Holidays
Paid Time Off
Paid Sick Leave
Employee Assistance Program
Free Parking
Employee Recognition Programs
Colleague meals
Colleague Referral Incentive program
*The Maybourne Beverly Hills participates in E-Verify.*
Auto-ApplyReservations Agent
Service associate job in Beverly Hills, CA
The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.
Summary of Position
As a reservation agent, you will be a vital part of our reservations department, responsible for handling reservations inquiries, assisting with booking accommodations, and providing valuable information to enhance our guests' stay.
Roles and Responsibilities
* Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
* Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
* Accommodating in-house guest requests, ensuring a high level of guest satisfaction
* Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
* Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
* Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
* Processing rooming lists accurately as well as all changes and cancellations for group reservations
* Preparing group guest lists prior to arrival
* Controlling and blocking rooms as well as pre-blocks for special groups
* Ensuring that all reservations transferred to PMS or front office system are accurate
* Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
* Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
* Coordinate required departmental training for reservations team to include newly hired agents
* Coordinate attendance of scheduled departmental meetings in the absence of the manager
* Act as the main resource for reservation agents in need of assistance
* Be the primary liaison for internal reservation communications from Sales, Executive Office, Group and Revenue Management Team
Qualifications
* High school diploma or equivalent required
* Minimum of two (2) years' experience in a customer service role required
* One-year experience working either at the front desk or in the reservations department for a luxury hotel
* Knowledge of hospitality sales, marketing, and other revenue management functions to include research, planning, market positioning, market segments, internal marketing, distribution channels, sales management, reservations, and yield management.
* Excellent telephone etiquette and verbal and written communication skills required
* Good cognitive skills; the ability to solve problems and make rational decisions
* Knowledge of Microsoft Office products such as Word, Excel, and Outlook required
* Preferred working knowledge of Opera, Pegasus, Mitel, Sertifi, Cendyn, Onyx, and Open Table
* Must be dependable and available to work within the hotel on weekends, nights, and/or holidays based on business demands.
* Must possess a good attitude, attention to detail, and ability to work well under pressure
* Demonstrative experience working in a highly professional, multi-tasking environment and possessing outstanding interpersonal skills.
* Polished and professional demeanor in person, online, and via phone
* Must be a team player and treat colleagues with respect and the highest level of professionalism
Physical Requirements
* Prolonged periods of sitting at a desk and working on a computer.
* Possible prolonged periods of standing.
* Must be able to lift 15 pounds at times.
* The job may require working in a fast-paced and sometimes high-pressure environment.
Equal Opportunity Employer:
Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.
Vision
Leading the future of luxury lifestyle; curating distinctive and enriching experiences.
Purpose
Creating Stories of Distinction
The Maybourne Mindset
* Put People at our heart
* Stay two steps ahead
* Make the magic happen
Who you would be working for
Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills - six of the world's most renowned luxury hotels.
Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests.
A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.
Company Benefits
* Medical/Dental/Vision Insurance
* Company matched 401(k) plan
* Company matched Health Savings Plan
* Flexible Spending
* Paid Holidays
* Paid Time Off
* Paid Sick Leave
* Employee Assistance Program
* Free Parking
* Employee Recognition Programs
* Colleague meals
* Colleague Referral Incentive program
* The Maybourne Beverly Hills participates in E-Verify.*