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Service Associate Jobs in Pacific Grove, CA

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  • Field Technical Service Representative

    Carlisle Weatherproofing Technologies

    Service Associate Job 47 miles from Pacific Grove

    Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for a Field Technical Services Representative to join our team in our Northern California market. Job Summary: This position will provide technical support to Roof Restoration contractors, distributors and sales representatives throughout the Northern California and western regions for SPF and coatings spray equipment, regarding equipment trouble shooting, and operator training. Training responsibilities will include all CWT Roof Restoration Products to include Spray Foams, Acrylics, Silicones, and primers. This position will also provide technical support on SPF and coatings equipment as well as developing continuing education information on installation best practices. Finally, the Northern California Technical Manager will assist the sales team with administering regional marketing programs, presentations, and conferences to support continued growth of CWT Roof Restoration Products. Duties and Responsibilities: Provide answers to inquiries to assist all customers including roofing contractors, technical representatives, sales representatives, distributors, architects, specifiers, and roof consultants. Perform final roof inspections on completed projects Perform inspections on warranty leak claims Be the point person for the training in the western United States assuring that all equipment is in complete running order for all trainings Perform fieldwork to assist CWT Roof Restoration customers in their respective needs such as job site visits, troubleshooting, new operator training, etc. Perform training programs and assistance for CWT Roof Restoration applicators, estimators, and customers to instruct/educate them on equipment operation, SPF, Acrylic, Silicone and Primer application or other relevant subject matter to increase their efficiency and capacity to properly and safely install CWT Roof Restoration roofing systems. Perform field tests and provide feedback and solutions for experimental technologies relating to the CWT Roof Restorations systems. Required Knowledge/Skills/Abilities: Must have a complete understanding of Spray foam equipment Must live in the Northern California. Candidates must have strong verbal/written communication skills. This would include working in Salesforce, Teams, Excel, Word and PowerPoint Bilingual in Spanish is preferred. Travel Requirements: +50% on average
    $46k-80k yearly est. 9d ago
  • Client Service Associate/Manager - Independent Fee Only RIA

    Robert Half 4.5company rating

    Service Associate Job 47 miles from Pacific Grove

    Our client is an established and rapidly growing Investment Advisory Firm seeking someone interested in developing their skills and advancing their career. With over $1 Billion in assets under management (AUM), we've grown by $400 million in the last three years purely through client referrals. Our firm offers a unique learning environment, focusing on education and training in FactSet technology, Bloomberg research, Morningstar Direct technologies, and continuous compliance training. As a key contributor, you'll receive significant support from our experienced team and specialized training in client relations, portfolio operations, and analysis. Requirements - client service associate: 7+ years of experience within the private wealth space Strong communication and detail orientation skills, as well as excellent analytical and problem solving skills Ability to work in a small environment where everyone wears multiple hats Cannot be a job hopper
    $37k-50k yearly est. 23d ago
  • Customer Service Representative

    Azazie, Inc.

    Service Associate Job 47 miles from Pacific Grove

    About Us: AZAZIE stands as the leading direct-to-consumer (DTC) e-retailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options. Job Summary: Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels. * Please note: We are only recruiting local candidates at this time to accommodate a hybrid-based schedule. The employee will come into San Jose location 3 times a week Schedule: Tuesday - Saturday 8:00AM - 5:00PM Tuesday - Saturday 7:30AM - 4:30PM Sunday - Thursday 7:00AM - 4:00PM Mon, Tue, Wed, Thur, Sat (Off Friday and Sunday) 8am-5pm Responsibilities: As a Customer Service Representative, you'll be an important part of our growing team! You will be set up for success in meeting the following requirements for this role: Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed. Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours. Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us. Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns. Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively. Competency and initiative to meet and exceed the department metrics and individual performance goals. Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry. Skills/Talents you have: Analytical, problem solver and critical thinker. Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy. Team player that is willing to take initiative to support customers, other agents and supervisors. Adaptability to thrive in a fast-paced ever changing work environment. Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers. Positive attitude with a desire to learn and share ideas in a collaborative work environment. Clear and concise communicator within customer interactions and across different departments. Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results. Excellent time management skills. Customer-focused with strong interpersonal and tech savvy skills. Qualifications: Customer Service Experience: 1 year (Preferred) Fluency in English. Additional languages is a plus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application) Experience with AI Intercom, Slack or other CRM software is a plus. Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software. Excellent written and oral communication skills. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs. Customer-focused and can demonstrate mastery of customer service skills. Ability to maneuver between multiple tasks. Benefits: Free snacks and drinks in office Company engagement events Gym access in San Jose office building Monthly departmental CS appreciation lunches Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision. Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $32k-42k yearly est. 9d ago
  • Customer Service Representative

    Postscan Mail

    Service Associate Job 47 miles from Pacific Grove

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Office address: 447 Sutter St., San Francisco, CA 94108 Employment is contingent on obtaining CA DOJ Finger Rolling Certification Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Aid with mail room operations such as packaging, shipping and receiving mail Assist with walk in fingerprinting servicing clients and other duties as assigned. Requirements and Skills Proven work experience as a customer service rep or sales support associate Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills Job Type: Full-time Pay: $18.67 - $20.00 per hour Expected hours: 40 per week Schedule: Monday - Friday 9:00am-5:30pm Work Location: IN PERSON, REQUIRED. Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
    $18.7-20 hourly 4d ago
  • Pharmaceutical Sales Customer Engagement- San Jose, CA

    Otsuka 4.9company rating

    Service Associate Job 47 miles from Pacific Grove

    Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. The ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps. In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do. The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content). Conducts proactive outreach to HCPs on topics such as: Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly) Ability to appropriately connect providers in real time to on-demand CSSs as questions arise Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles Minimum Qualifications A minimum of 2 years pharmaceutical or medical device sales experience Must reside within commutable distance of 50 miles of the primary city in the sales territory Preferred Knowledge, Skills, and Abilities: Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems) 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment Clinical nurse or Advanced Practice Nurse (APN) experience highly valued The ability to work in an ambiguous environment undergoing transformation Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem Ability to assimilate and communicate complex clinical and product information Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply #LI-Remote Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $102,101.00 - Maximum $145,970.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws. Company benefits : comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic . If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $102.1k yearly 22d ago
  • Facilities Associate

    Optivolt

    Service Associate Job 47 miles from Pacific Grove

    Job Title: Facilities and Operations Support the organization's facilities management, procurement, shipping, and logistics operations to ensure seamless day-to-day functionality and long-term efficiency. This role primarily serves to enable other departments to operate effectively, with responsibilities including coordinating contractors, systemizing inventory, maintaining financial processes, as well as supporting HR and accounting functions. The employee for this role is well equipped for both administrative tasks and manual labor. This person is detail-oriented, resourceful, and capable of handling diverse responsibilities. The goal for this role is to support the company's operational excellence, with responsibilities being 60% proactive-focused on planning and continuous improvement-and 40% reactive, requiring promptness and adaptability to address immediate operational needs as they arise. Key Responsibilities: 1. Facilities Oversee third party maintenance services, ensuring organization, cleanliness and function of facilities, labs, parking lot, backyard, kitchen, offices and rooftop spaces. Maintain janitorial services and supply levels, ensuring a clean and functional work environment. Ensure that office is stocked with snacks, food, drinks/coffee, and general supplies at all times Coordinate facility repairs and modifications, including coordinating external contractors and landlord interactions. Monitor and ensure timely payments for utilities and waste management services. 2. Procurement and Vendor Support Process purchase requisitions and ensure accurate entry into ERP systems. Source equipment, furniture, and materials, prioritizing cost-efficiency and quality. Maintain and coordinate relationships with vendors and service providers, ensuring timely deliveries and compliance. Track subscriptions and reduce unnecessary expenses by monitoring renewals and unused services. 3. Shipping and Receiving Coordinate domestic and international shipping operations, including preparation of shipping labels, invoices, and customs documents. Ensure compliance with customs regulations and coordinate with relevant importers/exporters for international shipments. Develop and implement packaging solutions to ensure secure and efficient transport of goods. Organize warehouse operations, including racking, storage, and inventory maintenance. 4. Inventory and Warehousing Maintain inventory records and optimize space utilization in warehouses. Procure and maintain industrial equipment (e.g., forklifts, scissor lifts) and ensure safety training for users. Conduct regular reviews of external and internal inventory to identify and dispose of obsolete materials. 5. Accounting and Finance Collaborate with CPAs to provide them with the requested documentation for monthly, quarterly, and annual financial closes, taxes, and audits. Oversee accounts payable processes, including vendor payments via ACH, wire transfers, and corporate cards. Oversee Ramp spend management and corporate card systems, ensuring adherence to approval workflows. 6. Human Resources Support Assist with HR processes, including onboarding and offboarding paperwork and employee insurance negotiations. Support compliance with HR systems and policies, ensuring a positive work environment. 7. Operational Support Handle logistics for rental equipment, including ordering, delivery, and safe return. Support executive communications and documentation processes, such as Docusign administration for agreements. Oversee morale-boosting initiatives, including stocking snacks and coffee for employees. 8. Rooftop and Lab Maintain and implement structural / rooftop installations, ensure rooftop safety, service lab spaces. Coordinate contractor activities for safe handling, mounting, and alignment of modules. Ensure the setup and wiring are completed according to safety, operational and engineering standards.
    $32k-51k yearly est. 14d ago
  • Customer Service Representative

    Diversified Solutions 4.2company rating

    Service Associate Job 47 miles from Pacific Grove

    We are looking for a motivated individual eager to join a dynamic small business. As a Customer Service/Customer Management Specialist, you will play a vital role in the company's success. You will handle customer service and be responsible for managing customer relationships. Our client views this role as the lifeblood of their business, where you will support daily operations and serve as the company's voice when interacting with customers. Key Responsibilities: Communicate with customers via phone, email, and chat. Provide clear and knowledgeable responses to clients throughout the entire customer journey. Collaborate effectively with team members in a fast-paced environment. Perform data entry across various platforms such as Zoom, Google Calendar, and CRMs. Qualifications: 1-3 years of relevant work experience in customer service or a related field. Excellent phone etiquette, along with strong verbal, written, and interpersonal communication skills. Strong multitasking abilities and experience in organizing and prioritizing tasks. Outgoing, personable attitude with a focus on delivering excellent customer experiences. Proficiency with a variety of technologies including Google Calendar, Zoom, Slack, CRMs, and Microsoft Office.
    $33k-42k yearly est. 9d ago
  • Family Service Advisor

    Diocese of Monterey 3.8company rating

    Service Associate Job 2 miles from Pacific Grove

    The Family Service Advisors serve families with care and compassion, educating and guiding them through the process of making informed decisions for Cemetery Advanced Planning, At-Need Cemetery Planning, and Memorialization products and services. Family Service Advisors will demonstrate by example care and compassion for families. Reporting to the Cemetery Manager, Family Service Advisors interact with families, priests, parishioners, vendors and other personnel/departments. Education and Experience College degree preferred, and/or 2-4 years working in a sales environment having face-to-face contact with the customer Position Requirements Include, but are not limited to: Knowledge of the Catholic faith, rituals, and traditions. Knowledge of processes, principles, and methods for selling products and services. Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals. Excellent interpersonal and communication skills, both in person and on the telephone, email and virtual communications. Highly organized, detail oriented, and excellent time management skills. Ability to work and make decisions under pressure and tight deadlines. Proficient in the use of computers, software, and technology. Valid state issued driver's license, good driving record, and proof of insurance is required. Bilingual: English/Spanish preferred About the Employer The Diocese of Monterey is a religious organization founded in faith and is an open source provider of information for end of life services-funeral, cremation, and cemetery. The Diocese of Monterey offers excellent compensation for motivated individuals, which includes a base salary plus incentives. Benefits include medical, dental, paid vacation and sick days, and retirement benefits. Employment will go to those individuals whose knowledge, skills, and experience most closely qualifies them for the position offered without regard to race, color, sex, age, disability, or national origin. Work Location: Monterey, CA Work Remotely No Job Type: Full-time Pay: $60,000.00 - $80,000.00 per year Benefits: 401(k) Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance Schedule: 8 hour shift Weekends as needed Supplemental Pay: Bonus opportunities Commission pay Language: Spanish (Preferred) Work Location: In person
    $60k-80k yearly 7d ago
  • Contact Center Specialist

    Ultimate Staffing 3.6company rating

    Service Associate Job 47 miles from Pacific Grove

    Ultimate Staffing is looking for several Contact Center (Call Center) Specialist to support a leading Bay Area Credit Union with a critical mobile application launch. This is a 10-13-week assignment located in San Jose, is onsite and the pay is $23-26/hour depending on experience. POSITION SUMMARY The Contact Center Specialist is responsible for providing support and assistance to existing members, potential members and other parties who contact our Credit Union by telephone and/or email, including other departments. When responding to incoming phone calls and emails, the Contact Center Specialist adheres to established policies and procedures to effectively satisfy inquiries, resolve problems, fulfill services requests and cross-sell relevant products and services as presented by the client. Essential Duties Member Service Operations · In a professional manner manages telephone/email inquiries, including: o Provides quality customer service during each call, o Handles calls in accordance with established department guidelines, while adhering to all our policies and procedures, o Clearly and accurately explains the features, benefits and processes of our products and services, including membership/service-related fees, which are relevant to needs of the caller, o Provides clear and accurate information in a timely manner, o Properly directs calls/requests to the appropriate employee/department for processing as needed. · Identifies product referral and cross-sell opportunities in a variety of situations, including fulfilling immediate member needs, promotional offers, and marketing campaigns. · Maintains a 92% available time for calls. · Effectively explains policies, procedures, and compliance regulations to the member. · Processes authorized transactions/requests accurately and in a timely manner. · Responds to requests for assistance from staff and other departments. Work Schedule · Full-time; typically, 40 hours/week · M-F, 8-hour shift within the 7:45am-6:00pm window Plus rotating Saturdays 9:45am-2:15pm · Occasional overtime MINIMUM JOB QUALIFICATIONS Education: High School diploma (or equivalent experience) required. Experience: 2 years combined banking and/or call center experience preferred. Knowledge/Skills/Abilities: · Excellent verbal and written communication skills. · Good time-management skills. · Achieves a regular Call/Email average of 90% or better. · Meets individual product referral goals as outlined by management. · Strong organization, team orientation, PC, Internet, and service skills All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $23-26 hourly 24d ago
  • Client Services Associate

    Innovations Psi

    Service Associate Job 47 miles from Pacific Grove

    Our client is seeking a full-time Client Service Associate. This role focuses on back-office administrative tasks with some direct client interaction via email and calls. Responsibilities: Manage client service requests, including account maintenance, ACH transfers, and ACAT processing. Support ~200 clients by assisting with paperwork, document submissions, and routine inquiries. Collaborate with client service teams to prepare for client meetings and handle service requests with custodians (e.g., Schwab, Fidelity). Assist with opening/reregistering accounts, stock option exercises, processing RMDs, and managing asset transfers. Contribute to quarter-end client reporting, producing and reviewing client reports. Qualifications: 3+ years of experience in wealth management, brokerage, or investment advisory. Bachelor's degree strongly preferred. Familiarity with custodians such as Schwab, Fidelity, and Pershing. Experience with Orion Advisor Technology is a plus. Strong organizational skills, attention to detail, and ability to manage priorities independently. Excellent communication skills, both verbal and written, with a professional demeanor. Salary: $80,000 - $90,000 Please submit your resume for additional details and a full job description.
    $80k-90k yearly 21d ago
  • Client Service Specialist-Commercial Landscape

    Bellavista Landscape Services Inc. 3.9company rating

    Service Associate Job 47 miles from Pacific Grove

    The Client Service Specialist is responsible for supporting client relationships and facilitating internal team collaboration efforts. Structure Full-time, non-exempt position Reporting Location: 240 San Jose Avenue, San Jose, CA 95125 Reporting Schedule: 6:30am - 3:00pm Salary Range: $33.65/hr to $43.50/hr Functional Roles and Responsibilities End-to-End Client Meeting Management Meeting scheduling and confirmation, calendar coordination with internal and external entities Meeting agenda & packet preparation - agenda, supporting documents Take comprehensive notes and photos during meeting Post-meeting follow-up - packet update and distribution Delegate and communicate follow-up action items internally and with external vendors Close the loop on all pending items Client Deliverable Development Landscape maintenance proposals Presentation decks Simple QuickBooks proposals Property service/operations maps Newsletters Work Order & Job Management Manage work order email address, tracking sheet and all work order communication with clients and internal team Ensure all work orders are complete, communicate with customer Plant and material ordering for small enhancements and installations Accounts receivable management Marketing & Client Relations Industry membership management Coordination and registration of industry events Support of development and execution of educational programming Development and execution of client relations events Social media support Giveaway inventory management in San Jose office Office Administration Ordering, management and organization of supplies for San Jose office Lead facilities management for San Jose office - vendor management, etc. Success Behaviors Has a positive attitude Takes initiative to improve performance Provides creative solutions Has proactive approach to their job, stays organized Team player Physical Requirements The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to: Regularly sit, type, and use the computer and mouse for prolonged periods Occasionally lift and/or move up to fifty (50) pounds Regularly operate a vehicle to travel to and from work locations Maintain a valid driver's license Metrics for Success Proper scheduling and completion of the scope of work while satisfying the customer expectations Client Retention Enhancement sales generation Provides exemplary customer service through superior communication Fosters teamwork with all operations and administrative staff members
    $33.7-43.5 hourly 22d ago
  • Product Expert, Customer Support (Santa Cruz, CA)

    Omni Analytics 4.5company rating

    Service Associate Job 25 miles from Pacific Grove

    About the Role We are looking for a Product Expert to provide exceptional technical support to our customers. As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers' needs while serving as their first line of help. We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience! You will: Become a deep expert in the Omni product & best practices Assist Omni's customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked Stay up to date on the latest product improvements & roadmap Give voice to customer needs in internal discussions with Product and Engineering. Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product. Surface feature requests and reproduce and report bugs reported by Omni users Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service. Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful. About you Love learning and problem solving; enthusiastic about helping and teaching others Strong communication skills, both written and oral Desire to work directly with customers on a daily basis Passionate about working with and talking about data Strong SQL skills; knowledge of SQL for analytics 1+ years experience in data analytics and/or business intelligence preferred This role is based in our Santa Cruz office, and allows for a hybrid schedule with 3 days/week in office. Why Join Us Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data Health, dental, and vision insurance 401(k) Plan Unlimited PTO
    $63k-116k yearly est. 60d+ ago
  • Golf Customer Service Representative (On Call)

    Pebble Beach Resorts 4.5company rating

    Service Associate Job In Pacific Grove, CA

    The primary role of a Golf Customer Service Representative is to provide guest service at various parts of the operation, such as the bag drop area, parking lot, driving range deck, short course, putting course and surrounding areas. The individual will greet guests and visitors, assist with golf bags upon arrival and departure, facilitate tee times at The Hay, control access to putting course, and participate in all aspects of the practice facility and Golf Academy areas with an emphasis on guest service and maintaining a clean complex. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Greet each guest in a polite, friendly manner. * Assist guests with golf bags at bag drop. * Facilitate tee times as starter for The Hay and putting course. * Constantly patrol area to offer assistance to guests carrying their own bag. * Drive and keep range shuttle clean. * Keep area clean around the Practice Facility and The Hay. * Count and clean rental sets, clean clubs and shoes of guests if required. * Assist in cleaning and returning maintenance cars to parking locations. * Maintain cleanliness and order on the driving range, short course, putting course and surrounding areas by sweeping, straightening tees and ropes, and emptying trash containers. * Keep practice bunker raked and the practice green clean of balls when needed. * Ball gathering, ball cleaning, and operation of the ball washing machine. * Drive and operate ball picker. * Seed and top-dress range surface when needed. * Comply with Pebble Beach Company safety and health policies and procedures. * Set-up for Pebble Beach Golf Academy events if requested. Absolutely Required Skills: * Friendly and willing to work hard. * Must be at team player. * Attention to detail is required. * Able stay on task with limited supervision. * High School diploma and must be 21 years of age or older. * Valid California driver's license. Desired Skills: * Golf background preferred. Why work for Pebble Beach Company: * Competitive Pay: $17.00/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
    $17 hourly 23d ago
  • Airline Customer Service Agent - San Jose, CA

    Pacific Aviation 4.1company rating

    Service Associate Job 47 miles from Pacific Grove

    Who We Are: Pacific Aviation and Superior Aircraft Services (SAS) provide exceptional ground handling support services for some of the world's finest airlines. We currently operate in major West Coast airports and have recently expanded the Pacific Aviation service to the East Coast. We Value Our Team: Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed by using our individual personalities, and having fun along the way. We know our 30-year success record in the aviation industry has been achieved by respecting, developing, trusting, and growing our team members. At Pacific Aviation/SAS we don't just accept differences - we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our team members, our services, and our community. What Our Team Does: Our bright, ambitious, and motivated Customer Service Agents provide an amazing customer service experience for our airlines passengers throughout their entire journey at the San Jose International Airport (SJC). Our agents take pride in providing an exceptional customer experience and fostering a collaborative work environment. Two of the main job responsibilities include: Check-In Counters where our agents process passengers, check required IDs, print boarding passes, and tag their luggage. Departure/Arrival Gates - our agents make boarding announcements to provide important flight information, scan boarding passes, and ensure all passengers have boarded the plane with required documentation, and provide direction for deplaning domestic and international passengers. This position requires standing and walking for the majority of the shift. This position will also assist in transferring disabled or paralyzed passengers in wheelchairs between the front curb, front counter, onto the aircraft and to baggage claim as needed. What Shift You Will Be Working: A four (4) to five (5) hour shift between the hours of 06:45 am and 11:15 am You must be available to work a minimum of four (4) days per week (including weekends and holidays) What We Are Looking For: Teamwork A Growth Mindset Professionalism Decision Making & Organization An Eye for Detail Requirements Available to attend five (5) days of initial Onboarding and Computer Training. Flexibility to work assigned shifts based on airline schedules. Great attitude and a willingness to extend professionalism and courtesy to airline customers and teammates at all times. Possess a whatever it takes mindset. Computer literate. Legally authorized to work in the United States of America (USA) without sponsorship. Benefits Hourly pay rate $21.00 Medical , Dental, Vision benefits 401k Paid Time Off Uniform Parking discount Paid Training Referral Bonus Cell phone plan reimbursement If all the above sounds great - then what are your waiting for? We welcome you to come aboard and join Pacific Aviation! P acific Aviation is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application and onboarding process, you may be asked to share your personal characteristics and data with us. This helps us understand our applicant pool in order to make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
    $21 hourly 5d ago
  • Digital Services Associate (Middlebury Institute Library)

    Middleburysnowbowl

    Service Associate Job 2 miles from Pacific Grove

    **On-site** Staff Full time Monterey, California, United States **Description** The Digital Services Associate participates in the maintenance of the library website, key technology platforms, the institutional repository, and open access resources, providing training and support to Middlebury Institute Library staff on our Monterey, CA, campus. They serve as primary liaison to technology and access services teams and vendors both internally and externally to ensure seamless access to web-based library resources. They provide assistance to students, staff, and faculty with access issues. **This is a full time, benefits eligible, hourly position with a hiring range of $27.22-$34.02 per hour.** **Core Responsibilities:** * As a member of the library systems team, participates in the maintenance of key library technology platforms, software, and web presence including troubleshooting and testing of updates as well as serving on Vermont-based teams associated with these platforms * Provides training, support, and feedback to library staff relating to changes to library technology platforms * Serves as primary liaison to technology and access services teams and vendors both internally and externally * Supports the Middlebury Institute Digital Repository, in coordination with Vermont-based staff and provides guidance to Middlebury Institute faculty and research staff in support of their submissions to the Repository * Promotes Diversity, Equity, and Inclusion (DEI) efforts with a focus on equitable access to technology tools, collections, library spaces, and other resources * Hires and trains graduate assistants to support ongoing projects and web-based library services * Designs and produces instructional videos in collaboration with the Research & Instruction Librarian **Requirements** * At least three years of experience working in library services with emphasis on technology platforms, including hands-on experience with library software, preferred * Supervisory experience * Ability to communicate with both technical and non-technical personnel in a results and customer service-oriented manner essential * Oversees library operations during evening and weekend shifts when no other staff members are present * Provides a high level of assistance with front desk operations as needed * Dedication to working collaboratively with a team * Relevant BA or equivalent **Physical Demands and Working Conditions** * This is a full-time, on-campus position. * Shared participation in evening and weekend hours may be required. * The work is mostly sedentary and includes no special physical demands. It may involve some walking, standing, bending, or carrying light items. Other: *Offer is contingent upon successful completion of a criminal background check.* **Benefits** As an employee of Middlebury Institute, you will enjoy being part of a vibrant supportive community. Middlebury Institute offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, Middlebury offers a generous time-away program - up to 34 days per year during the first two years of service, increasing as the term of service lengthens. The result is a very high quality-of-life in a gorgeous setting. * Access to our that provides comprehensive support services to the spouses and partners of Middlebury employees. * A full listing of our benefit offerings can be found on our website by following this web link: * Or click see some of the other fun perks of working at Middlebury, whether in or ! Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.
    34d ago
  • Supervisory Immigration Services Officer

    Department of Homeland Security 4.5company rating

    Service Associate Job 47 miles from Pacific Grove

    This position is located in Field Operations Directorate, Office of Field Operations, District 42, San Jose CA Field Office. As an Supervisory Immigration Services Officer, you will direct the adjudication of complex applications and petitions from individuals, organizations and businesses in a major metropolitan area, a state, or multistate area. The work affects the fundamental mission of the agency, the work of other federal agencies, non-governmental organizations and the public. Learn more about this agency Help Overview * Accepting applications * Open & closing dates 01/15/2025 to 01/24/2025 * Salary $155,679 - $195,200 per year * Pay scale & grade GS 14 * Help Location 1 vacancy in the following location: * San Jose, CA * Remote job No * Telework eligible Yes-as determined by the agency policy. * Travel Required Occasional travel - You may be expected to travel for this position. * Relocation expenses reimbursed No * Appointment type Permanent * Work schedule Full-time * Service Competitive * Promotion potential None * Job family (Series) * 1801 General Inspection, Investigation, Enforcement, And Compliance Series * Supervisory status Yes * Security clearance Secret * Drug test Yes * Position sensitivity and risk Critical-Sensitive (CS)/High Risk * Trust determination process * Credentialing * Suitability/Fitness * National security * Financial disclosure No * Bargaining unit status No * Announcement number 12668426-SNJ-IMP-25 * Control number 828100700 Help This job is open to * Internal to an agency Current federal employees of this agency. * Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. Clarification from the agency Current United States Citizenship and Immigration Services (USCIS) employees with competitive status and CTAP eligibles. Videos Help Duties * Provides technical and administrative direction through supervisors, to Immigration Services Officers and support positions whose work involves the adjudication of petitions and applications such as citizenship, family and employment based benefits. * Safeguards national security and public safety by ensuring the integrity of the immigration systems. * Provides administrative and logistical support for enforcement activities related to the prevention of illegal entry of aliens into the United States. * Applies expert level of knowledge of the Immigration and Nationality Act, Administrative Appeals Unit and Board of Immigration Appeals decisions to make adjudicative decisions and conclusions of law in cases involving novel or unprecedented issues. * Develops and issues instructions designed to improve operations, promote the development and utilization of greater skills, and provide standards for determining the scope and extent of adjudications production required to program objectives. * Develops new ways to resolve problems in meeting established goals, measures and objectives for program effectiveness and compliance with pertinent legal and regulatory guidelines. Help Requirements Conditions of Employment Conditions of Employment: * You must be a U.S. Citizen or U.S. National to apply for this position * Successfully pass a Background Investigation including financial disclosure * You must pass a drug screening * You must submit resume and supporting documentation * Males born after 12/31/1959 must be registered with the Selective Service * Political appointees may require OPM approval before on-boarding * USCIS applies the Telework Enhancement Act of 2010 to its telework and remote work programs This position IS considered "essential" for purposes of reporting to work when the facility might otherwise be closed. Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Supervisory/Managerial Probationary Period: You may be required to serve a twelve-month probationary period upon appointment to this position. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position. Qualifications The qualifications for this position must be met by 11:59 PM (Eastern Time) on 01/24/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 01/24/2025. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: * Providing technical and administrative supervision to a staff of officers engaged in programs administering the Immigration and Naturalization Act (such as Adjudications, Inspections, Investigations, and Border Protection). * Coordinating and directing the accomplishment of difficult and diverse functions or issues. * Analyzing and implementing issues related to the establishment of program goals and objectives. * Establishing long-range work plans and determining the actions necessary to accomplish these objectives. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 01/24/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: * Job Title (include series and grade if Federal Job) * Duties (be specific in describing your duties) * Employer's name and address * Supervisor name and phone number * Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) * Start and end dates for each grade/pay level if you've held a federal position. * Full-time or part-time status (include hours worked per week) * Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Education EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level. Training: If you have not already done so, you will be required to attend and complete a USCIS Officer training course. This is typically provided through a blended approach of virtual instruction followed by in-residence instruction at a training venue. Training must be successfully completed according to the standards of the agency. Failure to do so will be grounds for mandatory removal from the position. Such failure will result in either reassignment to a different position, demotion or separation by appropriate procedures. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. Common definitions for hiring terms found in this announcement. Additional information Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page. If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position. DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service. Note: If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity. The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to our Staffing Helpdesk. DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more. Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated for this position based upon information reflected in your resume. Your resume must support your responses to the job specific assessment questionnaire, level of education claimed, experience, and/or training. To remain in consideration for this position, please ensure your resume covers this requirement and that your resume has been successfully submitted as part of your on-line application package. Creation of this package includes completing the on-line assessment(s), uploading your resume, and uploading any required supporting documents. (See the "How To Apply" section of this announcement.) NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. If you are found best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. The assessment for this job will measure the following competencies: * Managing Human Resources * Organizational Awareness * Technical Competence Agency Career Transition Assistance Program (CTAP) Eligible:If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this job announcement. Special Employment Consideration:The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Note: Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. Resume: You must submit a resume that clearly demonstrates you have experience that meets the requirements of this position as outlined in the "Qualifications" section. USCIS' Human Resources Office will only review the first 5 pages of your resume to determine your eligibility/qualifications. To ensure that you include all necessary information within the first 5 pages of your resume, you are highly encouraged to save and submit your resume as a PDF instead of submitting it through Resume Builder or a word-processing program such as Word or Google Docs. Your responses to the job questionnaire ********************************************************* which are submitted through the on-line application process in USAJOBS, DO NOT need to be attached as an additional document to your application. Are you a veteran? You must provide acceptable documentation of your preference or appointment eligibility. The member 4 copy of your DD214, "Certificate of Release or Discharge from Active Duty," is preferable. If claiming 10 point preference, you will need to submit a Standard Form (SF-15), "Application for 10-point Veterans' Preference." If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. View more veterans' information. Are you a current or former Federal employee? Submit a copy of your official SF-50* (no text version) or other official "Notification of Personnel Action" document that shows the following information: * your appointment in the competitive service * tenure * grade and step * full performance level If your SF-50(s)* does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position. SF-50B print screens from NFC are not official documents and are not acceptable. This
    $155.7k-195.2k yearly 7d ago
  • Client Service Representative

    Vcacareers

    Service Associate Job In Pacific Grove, CA

    Category Hospital Support Roles Job Id R-181937 Job Type Full time Job available in 2 locations * Salinas, California, United States of America * Pacific Grove, California, United States of America Client Service Representative VCA All Pets Animal Hospital of Salinas is searching for an experienced Client Service Representative to join our team! We are searching for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. We are a busy four-doctor practice providing general practice care as well as urgent care and emergency services. We also offer full service grooming and boarding as well! At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside. We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more! Experience in the veterinary field or a strong customer service background is required. Compensation Range: $18.00/hour - $22.50/hour **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Location San Carlos, California, United States of America Category Hospital Support Roles Location Santa Cruz, California, United States of America Category Hospital Support Roles Location Los Gatos, California, United States of America Category Hospital Support Roles Client Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top p... Location San Jose, California, United States of America Category Hospital Support Roles Client Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top p... Location Hermosa Beach, California, United States of America Category Hospital Support Roles Client Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Hermosa Animal Hospitals, we take our mission statement - your pet's health is o... Location Santa Rosa, California, United States of America Category Hospital Support Roles Client Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Petcare East Veterinary Hospital in Santa Rosa, Ca, we take our mission statemen... Location San Jose, California, United States of America Category Hospital Support Roles Client Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top p... Location Burbank, California, United States of America Category Hospital Support Roles PT Client Service Representative - VCA Burbank Animal Hospital. VCA Burbank Animal Hospital is a long-standing and respected small animal practice in beautiful Burbank, California; centrally locat... Location San Diego, California, United States of America Category Hospital Support Roles Client Service Representative. VCA Market Street Animal Hospital is seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement -... Location Corte Madera, California, United States of America Category Hospital Support Roles VCA Madera Pet Hospital in Corte Madera is hiring for the position of full time Client Service Representative. We are a high quality 8-10 DVM practice that has built it's reputation on our excepti... Location Jacksonville, Florida, United States of America Category Veterinary Technician / Assistant Location Springfield, Pennsylvania, United States of America Category Veterinary Technician / Assistant VCA Old Marple Veterinary Hospital is seeking compassionate Veterinary Technician Supervisor to join our technical team! Location: 820 W Springfield Rd, Springfield, PA 19064. Potential candidates... Location Williamsburg, Virginia, United States of America Category Veterinary Technician / Ass
    35d ago
  • Customer Service Rep(08278) - 154 Country Club Gate Ctr

    Domino's Franchise

    Service Associate Job In Pacific Grove, CA

    CSR Take in person and phone orders Complete transactions with guest at register Help other stations when needed Clean as you go Follow food safety standards Good Customer service skills Help prep pizza items and label with date Make pizzas when needed Pass background test Over 18 years old Qualifications Over 18 years old Additional Information All your information will be kept confidential according to EEO guidelines.
    $32k-42k yearly est. 8d ago
  • Lead Service Associate

    Thrifty Payless, Inc.

    Service Associate Job 25 miles from Pacific Grove

    Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lead Service Associate, today! As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provide direction where needed and be an ongoing example of superior customer service. Why you will THRIVE here: You love to help people. You are a natural leader who builds solid professional relationships. You enjoy jumping in and being the hero. You consistently exceed people's expectations. You are passionate about providing top-notch customer service. You have a keen sense of optimizing processes. Day-in-the-Life of a Lead Service Associate: Supervise and help Store Associates with daily operational tasks. Assist customers with their shopping needs and transactions. Tend to merchandising tasks via plan-o-gram. Perform proper receiving and stocking procedures. Count and reconcile cash register drawers. Prepare deposits and order change from the bank. Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule. Maintain a safe, clean, and pleasing environment for customers and associates. Design a monthly schedule and assign work to foster an efficient and effective workflow. Education and/or Experience: H.S. Diploma or General Education Degree (GED) required. At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level. What's in it for you? In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential. We support personal growth and achievements. We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging. Apply to become a Rite Aid Lead Service Associate and thrive with us today! JR047461 The typical starting pay range for this position is between $16 - $19.75 per hour, although wages can vary based on experience and geography.
    $16-19.8 hourly 6d ago
  • Multi-Service Officer

    City of Morgan Hill

    Service Associate Job 39 miles from Pacific Grove

    CITY OF MORGAN HILL Multi-Service Officer $7,906.63 - $10,091.08 Monthly $94,879.56 - $121,092.96 Annually Choose Morgan Hill: The City of Morgan Hill is the best community for people to live, work, visit, and operate their businesses. JOB SUMMARY: Under direct supervision of a Police Sergeant, provides selected aspects of prisoner custodial duties and general law enforcement services to the community which does not require the legal powers of a sworn police officer. CLASS CHARACTERISTICS: This is an entry level civilian law enforcement classification. Principal duties include booking and armed transportation of prisoners, response to non hazardous calls for service, reporting and follow up of selected crimes and other non criminal incidents, parking and vehicle abatement enforcement, traffic control, assisting in crime prevention activities, assisting in animal control duties, and other law enforcement services and duties as required. A significant degree of initiative, independent judgment, and discretion is required. The ability to positively interact with community members and professionals from other government agencies is required of incumbents to develop, maintain and successfully perform this customer service position. The specific technical nature of law enforcement custodial procedures, plus the necessity to undergo a thorough background investigation prior to appointment, distinguishes this class from other civilian classifications. APPLICATION and SELECTION PROCESS: If you are interested in this exciting opportunity, please apply immediately as this announcement may close without notice. Please apply on-line at ********************* and submit the following items: A completed City of Morgan Hill employment application Responses to the supplemental questions Cover letter Resume Copy of Certificates (if applicable) Please note, only completed application packets will be reviewed. This position will close Friday, January 31, 2025 at 5:00 PM. Candidates for this position may be required to complete a practical exam and oral interview. Examples of Duties The following duties are performed personally, in cooperation with the Police Sergeant, and/or in coordination with other City staff and community groups. Additional duties may be assigned. Complete bookings on arrestees, including but not limited to fingerprinting, photographs, booking, and medical form completion. Assist in maintenance of jail security to include routine periodic prisoner checks. Maintain accurate records and write accurate incident or crime reports. Direct traffic at emergency or congested situations. Transport prisoners to County jail Assist with crime prevention, public education, and acts in collaboration with other community organizations. Perform parking enforcement and abandoned vehicle abatement duties. Assist in animal control officers duties. Conduct follow up of selected investigations and assist in locating missing juveniles. Collect and assemble information as may be required to assist in criminal investigations. Collect and assist in packaging evidence at crime scenes as directed. Utilize computer equipment to access information and complete reports. Serve subpoenas. Complete paperwork for offender registration requirements. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Education & Experience: Graduation from high school or the equivalent. Licenses & Certificates: Possession of a valid California Class C driver's license in compliance with adopted City driving standards. Must possess a valid first aid/CPR certification. Other Requirements: Must be 20 years of age at time of appointment as a Police Multi-Service Officer. Must be able to meet state standards for accessing criminal history information as determined by a comprehensive background and psychological examination. Must satisfactorily complete a 160 hour corrections academy course within one year from date of hire. Must satisfactorily complete the required 832 PC class within 90 days of hire. Must satisfactorily complete a 200 hour field training program upon hire. Must be willing to work various hours, rotating shifts, weekends and holidays, and be available for callback. Bilingual English/Spanish highly desirable. Knowledge of: Basic law enforcement terminology and concepts. Techniques for dealing with varied groups of people, particularly in circumstances where relations may be strained. Laws, codes and ordinances relevant to assigned duties. Standard record keeping and report writing procedures and techniques. Department and City policies and general orders Skill in: Observing and accurately recalling places, names, faces and incidents. Understanding and following oral and written directions. Interpreting and applying complex laws, procedures and policies. Obtaining accurate information from individuals in non emergency and emergency situations. Handling multiple activities simultaneously while maintaining attention to detail. Establishing and maintaining effective working relationships with those contacted in the course of the work. Making rapid, sound independent judgment within legal and procedural guidelines. Maintaining accurate records and preparing clear, concise and competent reports. Use of common office software including Microsoft Office and applicable specialized law enforcement software. Providing outstanding customer satisfaction (internally and externally). Proficient use of firearms, two-way radios, and other specialized law enforcement weapons and equipment. Ability to: Maintain care and custody of prisoners. Operate radio and telephone equipment, following departmental and F.C.C. regulations. Perform various law enforcement support work. Quickly learn the policies, procedures and performance standards pertaining to the work. Think and act quickly in emergencies and evaluating situations and people accurately. Quickly learn and retain complex laws, codes and case law pertaining to law enforcement duties. Use discretion effectively to determine a proper course of action consistent with a community-oriented, problem solving approach to policing. Establish and maintain effective working relationships with those contacted in the course of the work. Perform in a manner which reflects the City and Police Department mission, values and goals. Supplemental Information PHYSICAL DEMANDS: Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Employee frequently is required to sit, stand, walk, use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, or crouch. While performing the duties of this job, the employee is regularly required to run, jump, push, pull, drive safely at high speeds and in adverse conditions, physically apprehends and subdues suspects. Employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception, the ability to adjust focus, and be free from color blindness. WORK ENVIRONMENT: Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee generally works 40% indoors and 60% outdoors (including time spent in a patrol car or other police vehicle.) Employee goes from being seated in a docile position in their police cars or office to a highly energized position, and then return to the docile position. The job can be very fast paced and may require quick changes in pace within a short period of time While performing the duties of this job indoors, the work environment is generally in a temperature-controlled office. Employee regularly works outdoors at all times of day and in all weather conditions and are routinely exposed to hazardous situations that may result in injury, death, or use of deadly force on others. Noise level in the work environment is usually moderate but the employee may occasionally be exposed to high level noises including but not limited to emergency vehicle sirens, gun fire, shouting, and yelling. CORE VALUES COMMON TO ALL POSITIONS: Developing and maintaining a thorough working knowledge of all department and applicable City policies and procedures in order to help facilitate compliance with such policies and procedures by all employees. Demonstrating by personal example the service excellence and integrity expected from all employees by representing the City in a professional manner within our organization, to the general public, and with other agencies. Developing respectful and cooperative relationships with co-workers, including a willingness to assist newer employees. Conferring regularly with and keeping the immediate supervisor informed of all important matters pertaining to those functions and job responsibilities for which accountable. Working collaboratively within the organization and community to advance the values of teamwork, innovation, customer service, professional development, and meeting challenges.
    $94.9k-121.1k yearly 5d ago

Learn More About Service Associate Jobs

How much does a Service Associate earn in Pacific Grove, CA?

The average service associate in Pacific Grove, CA earns between $31,000 and $79,000 annually. This compares to the national average service associate range of $23,000 to $63,000.

Average Service Associate Salary In Pacific Grove, CA

$49,000

What are the biggest employers of Service Associates in Pacific Grove, CA?

The biggest employers of Service Associates in Pacific Grove, CA are:
  1. Macy's
  2. Rite Aid
  3. Middleburysnowbowl
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