Service associate jobs in Philadelphia, PA

Our client, a water technology provider, is seeking a Customer Service Representative for a 4+ month contract opportunity located in Malvern, PA. This role is hybrid. Potential to convert to full-time, direct employment. Role Overview: Provide order processing and sales-related support to internal and external customers Deliver high-quality customer service with prompt, thorough responses to inquiries Coordinate all aspects of order management from quoting through delivery and invoicing Order Management: Process orders for products and services submitted by sales staff or customers Manage orders ranging from quick-ship items to complex, long-cycle orders Proactively follow up on order backlog to ensure accuracy and completeness Communicate order status updates and changes to relevant stakeholders in a timely manner Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders Maintain virtual customer files, including sales contracts and supporting documentation Customer Billing Resolution Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team Sales Support: Provide pricing and availability information Prepare formal quotations for standard and select specialty products and services Support pre- and post-order sales activities as needed Perform additional duties based on organizational needs Qualifications: 0-2+ years of experience with a college degree or equivalent work experience Conceptual understanding of fundamental theories, principles, and practices Strong technical aptitude Ability to work effectively with a diverse workforce and customer base in a matrixed organization Proficiency in Microsoft Office applications Preferred experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) tools Pay Rate $25.00 per hour

Job Description/Responsibilities Provide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent fly ADVANCED's commitment to quality and exceptional service. Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities include: Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce). Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email/text. Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement. Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers. Adhere to company policies regarding customer service standards, safety guidelines, and security procedures. Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability. Maintain customer records, generate reports, and carry out general administrative responsibilities. Provide support with administrative tasks related to the operations of the flight school. This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilities seamlessly. Qualifications/Skills Excellent oral and written communication skills Ability to work independently with little direct supervision and work as part of a team Ability to accept responsibility Effective multi-tasking and time management skills Knowledge of Customer service principles and practices Professional personal presentation Attention to detail

Ainsley Search Group is hiring a Customer Service Supervisor to join a Global Manufacturer located in Chester County. This Customer Service Manager will report to the Head of Supply Chain and lead a team of Customer Service Specialist to streamline the customer orders processing, optimize the order process from demand, distribution, warehouses, oversea plants and import/export, maintain and develop customer relations and ensure quality assurance of products, collaborate with finance, supply chain, procurement, logistics to ensure timely process of accounting, PO processing, purchasing, achieve highest accurate rate on order fulfillment with minimum operational cost across travel time, and inventory. This is a full-time, permanent leadership opportunity with lucrative base salary, bonus and competitive benefit, in addition, company would like to develop this individual to the senior level leadership in the near future. Responsibilities: Report to Head of Operations and lead a team of Customer Service Specialists to streamline order processing for customer sales orders; staff, train and develop the team to deliver supreme customer service and order fulfillment. Collaborate with oversea manufacturing sites, suppliers, procurement, logistics, and distribution to optimize supply chain process, reduce travel time and increase order fulfillment rate on accuracy, quality, on-time and within budget metrics. Resolve customer complaints and supply chain bottleneck in an effective and timely manner, deliver corrective action to reduce recurring issue. Collaborate with S&OP team and other Supply Chain Team to achieve process improvement, reduce cost on transportation, travel time, and inventory and not jeopardize on-time order fulfillment. Maintain, develop customer relations; support troubleshooting sales order issues involving quality, delay, back-ordered, recall, identify root cause and support the implementation of corrective action and CI to reduce recurring errors . Work closely with Sales & Marketing team to ensure realistic expectation from new customers, properly set up new customers in the ERP system. Work closely with suppliers, oversea plants, and internal quality team to ensure quality on products, address customer quality issues timely and engage in root causes investigation with cross functional team. Attending management meetings and routine S&OP meetings, address potential bottlenecks, issues regarding customer accounts, sales order process, cost reduction, productivity, etc. Qualifications: Bachelor's Degree in Supply Chain, Logistics, Business or related field. Recent years of hands-on leadership experience within Logistics, Order fulfillment, Customer Account Management within manufacturing industry Solid knowledge in ERP and Excel Experience with global logistics and order fulfillment on regulated materials. Experience with S&OP preferred, strong in problem solving and analytical skills. Excellent in customer service skill, strong people and communication skills. Excellent in relationship building and negotiation skills. Ambition in advancing to senior level leadership role. Compensation, bonus and benefit Competitive Base Compensation Annual targeted bonus 401k with match Paid health, dental and vision Paid life insurance Paid long-term/short-term disability PTO and Paid holidays

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. RESPONSIBILITIES • Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. • Ensure first call resolution, making the customer experience as seamless as possible. • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. • Utilize your analytical and decision-making skills to address policy changes and corrections effectively. • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. • The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday. QUALIFICATIONS • Strong interpersonal, communication, and organizational skills. • Analytical mindset with good decision-making abilities. • Proficiency in computer skills and data entry. • High motivation to take ownership and follow up on tasks. • Flexibility to adapt to a fast-paced, changing environment. • Ability to work weekdays and rotational Saturdays. • High school diploma required, college degree is a plus! • Spanish language proficiency is a plus! PERKS & BENEFITS • 4 weeks accrued paid time off + 9 paid national holidays per year • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) • Annual 401(k) Employer Contribution • Free onsite gym at our Woodbridge Location • Resources to promote Professional Development (LinkedIn Learning and licensure assistance) • Robust health and wellness program and fitness reimbursements • Various Paid Family leave options including Paid Parental Leave • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

The salary range for this role is $14.75 to $15.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

Our Multifamily Division is rapidly expanding, and we"re looking for a dependable and detail-oriented Customer Service Representative (CSR) to support our roofing, siding, and carpentry operations. As a CSR in our Roofing Division"s Multifamily Department, you"ll serve as the primary point of contact for property managers, HOA boards, and multifamily homeowners. You will play a key role in supporting project management, client communication, and administrative coordination to ensure projects run smoothly and customers receive outstanding service. ● Respond to multifamily homeowner inquiries, providing timely and effective resolutions ● Draft and manage emails, memos, letters, and other executive correspondence ● Schedule appointments, meetings, and Zoom calls for project managers and clients ● Coordinate walkthroughs, safety inspections, and site logistics as needed ● Format and prepare proposals for roofing and exterior renovation projects ● Follow up on bids and proposals to track progress and maintain engagement ● Prepare and send submittals, COIs, and other client documentation Required: ● 2-3 years of experience in a customer service or administrative role ● Strong written and verbal communication skills ● Highly organized, detail-oriented, and proactive ● Proficiency with Microsoft Office; experience with CRM software a plus ● Ability to attend meetings in person and via Zoom Preferred: ● Experience in construction, roofing, or property management ● Bilingual in Spanish and English

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customer and internal manufacturing operations Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry. Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. Demonstrated ability to effectively manage multiple projects to completion Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).

Candidate offers are contingent on the successful completion of a drug screen (hair and urine collection), as well as a background verification. Additionally, CSX does not accept Medical Marijuana Cards. Intermodal Service Employees (ISE) are responsible for safely performing activities and completing processes that place customer freight for movement on a train from the origin to the CSX Intermodal Terminal destination across our network. The ISEs will also be responsible for ensuring the availability of our customers freight for pick up after arriving at the destination terminal. Please note: This is a pipeline requisition created with the intent to identify candidates for future roles at CSX. Primary Activities and Responsibilities * The activities and responsibilities fall into four broad categories (Securement, Yard/Lift Operations, Clerical and other) * Securement tasks include: Ascending and descending rail cars. Inspection and securement of trailers, containers and intermodal flatcars. Assisting lift operators in the proper positioning of equipment. Lifting of interbox connectors (IBC) and related accessories. Operation of powered vehicles known as IBC carts. Working in a high-paced outdoor environment around moving equipment and vehicles * Yard and Lift operations include: Operating utility tractors (hostlers) to move equipment on the terminal and operating lift machines that place and remove equipment to and from railcars. Connecting, moving, and parking of chassis, trailers and containers on terminal property. Inspection of equipment for condition and operational readiness. Ascending and descending vehicle ladder/stairs. Connecting and disconnecting airlines (gladhands). Manually operating crank handle to raise and lower chassis landing gear legs. Operation of various lift equipment configurations to load and unload trailers and containers to/from railcars, stacks, ground or chassis. Prolonged sitting in equipment cabs. Use of joystick controls, radios, equipment displays and onboard computers. Lifting and lowering containers and trailers from elevated heights safely and efficiently * Clerical duties include: Utilize Microsoft Office systems. Utilize computer systems to obtain and/or input information regarding intermodal car and/or equipment. Knowledge of hazmat requirements and ability to respond to minor spills as necessary * Other duties require: Knowledge of FRA and AAR securement regulations and railway line clearance requirements. The ability to work positively and contribute to a team focused on customer service and accomplishing productivity targets. Ability to identify or analyze defective components and indicate the necessary corrective action. Inspection and application of end-of-train device and performance of airbrake tests Ability to clean, lubricate and maintain securement devices and other special intermodal equipment * Miscellaneous activities and responsibilities as assigned by manager Pay Rate: * Pay as of July 1, 2025 is $29.33/Hourly - This is the new rate at 100% * (@ 90% until qualified (may take up to 8 months) - is $26.39/Hourly). Training: You are expected to attend one week of paid training at the Atlanta Training Center (ATC) in Atlanta, GA. New hires must maintain an 85% passing rate on quizzes and tests to remain in training. Failure to maintain the 85% average will result in new hires being released from the program and their offer will be rescinded. On-the-job training begins immediately following the successful completion of training at the ATC. Minimum Qualifications: * 18 years of age or older * Valid Driver's License Preferred Qualifications: * One year experience working in a heavy industrial environment * One year experience operating heavy machinery * Three years of outdoor work experience Physical Requirements: * Stoop/bend/kneel/crouch/crawl/balance/climb * Physical agility, including lifting, pushing, pulling, and walking * Walk long distances over uneven terrain * Driving a tractor/trailer combination in an industrial setting * Moderately heavy to heavy industrial work * Must meet color vision and hearing requirements as described in FRA Regulations * Demonstrate auditory and visual acuity/tracking/inspection Job Requirements: * Wear protective equipment such as hard hat, hearing protection, or safety-toe boots * Work hours may include a nonstandard workweek, overtime, and various shift work * Complete annual training and pass safety rules examinations * This position is governed by a collective bargaining agreement and membership is req. * Must pass all required assessments * Must pass a background screening * Must pass a post-offer medical examination, including a drug test * May be in a gated booth adjacent to the entry lanes * If hired, this position may require, if requested, the provision of sensitive information, including but not limited to, address, social security number, place of birth and date of birth to the Customs Border Patrol Port Director per 19USC 19.46 or other governmental agency as required from time-to-time.

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. ALL LEVELS WELCOME TO APPLY (ENTRY THROUGH SENIOR LEVEL) Position Purpose: This position is responsible for providing client service to our partners, intermediaries and plan sponsors. The Retirement Services Consultant will develop and maintain a detailed understanding of retirement plans and Ascensus products and services with the goal of helping our clients manage their retirement plans appropriately. The Retirement Service Consultant works with the Relationship Manager to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting. We are hiring entry level through senior level associates so all experience levels are encouraged to apply. Essential Duties and Responsibilities: •Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. •The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. •Maintain and continue to grow detailed knowledge and understanding of retirement plan rules and Ascensus business and product offerings •Consistently provide a high level of consultative proactive client service in a professional manner. •Develop effective working relationships with team and internal departments in order to provide effective service for our clients. Successfully identify record and monitor assigned items; includes determining required action for resolution of client issues. •Ensure inquires and issues are resolved and service levels are met. •Provide thorough, high quality research, problem solving and issue resolution •Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle. •Participates in creating a strategy with Relationship manger to ensure client retention. •Identify, document and address risks through superior client service. Communicate with team in order to keep all informed and support current client strategy. •Assist in the management of vendor relationships on behalf of clients and partner. •Deliver client retention by anticipating client's needs, recommending changes or actions, in conjunction with the Relationship manager. •Achieve individual and team goals for service levels, growth and retention for assigned book of business. •Identify and document systematically “opportunity plans” working with Relationship Manager on a strategy to mitigate risk. •Achieve individual and team goals, for service levels, growth and retention risks through servicing your clients. •Proactively communicate with the client and partners regarding all components of service delivery. Solicit and share feedback with appropriate internal resources in order to improve the client experience. •Prioritize activities and manage time to effectively and efficiently provide quality client service to our partners and clients. •Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans' periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.). •Assess client objectives, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients. •Educate client regarding plan features, product capabilities or Ascensus functionality and process. •Develop ideas for improvement and provide feedback/solutions to plan sponsor and financial professional to minimize risk and improve process. •Act in the role as the subject matter expert on specific topics for initiatives with responsibility for training and assisting others across departments in area of expertise. •Provide training to members of team as opportunities arise. •Perform other duties and participate in or lead special projects as assigned. Minimum Requirements: · Bachelor's degree or equivalent work experience. · Direct client experience and Retirement Services industry experience or thorough knowledge preferred · Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred. · Excellent written and verbal communication skills. The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization, as well as with our client base. · Excellent presentation skills, business etiquette, client service skills and time management. · Demonstrated professionalism in all aspects of the role. · Experience with financial services systems (i.e. recordkeeping, trust, trading); and experience with plan recordkeeping and trust reconciliation. · Proficiency in Microsoft Office software applications, specifically Word and Excel required, Access and PowerPoint preferred. · Excellent analytical and problem resolution skills. · Knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype). · Ability to work in a team environment to ensure common goal of providing exceptional client service. · Ability to work well under pressure with multiple priorities and deadlines in a demanding environment. · Ability to make sound business judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company. · Ability to work extended hours to meet business needs as required. · Quality focus with attention to detail. · Handle other essential tasks as assigned. The national average salary range for this role is $40K-80K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits . Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience 1-3 years Employment Position: Full Time Salary: $50,000.00 - $70,000.00 Yearly Salary is negotiable. Zip Code: 19428

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: * Impact - The work you do here matters to millions. * Growth - Philadelphia is growing, why not grow with it? * Diversity & Inclusion - Find a career in a place where everyone belongs. * Benefits - We care about your well-being. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Chief Digital Services Officer (CDSO) is an experienced technology leader responsible for driving the City's digital transformation agenda. This role leads the design, development, and delivery of resident-facing digital services and internal enterprise systems that power city operations. The CDSO will serve as the strategic and technical champion for digital innovation, modernizing platforms, improving accessibility, and strengthening Philadelphia's position as a nationally recognized digital government. Please note, we are looking for candidates with deep technical acumen and a foundation in modern software development. The CDSO reports directly to the Chief Information Officer (CIO) and collaborates closely with departmental leadership across the City to align technology modernization with operational impact. Digital Strategy Development: * Manage the City's public-facing digital strategy. Develop and implement a comprehensive City-wide digital innovation strategy that aligns with key departmental business objectives. This includes setting the vision for digital initiatives, ensuring they integrate seamlessly with overall strategic planning and align with broad organizational goals. * Champion innovation leadership. Lead digital innovation across departmental units. Encourage creative thinking, explore emerging technologies, and identify opportunities for growth and efficiency. * Prioritize digital equity, and accessibility. This involves creating solutions that serve all residents, regardless of socioeconomic status or abilities and using user research and data to make informed decisions. Leadership and Team Management: * Lead and inspire the Software Development Director and other business units, fostering a collaborative and innovative work environment. * Oversee the recruitment, development, and performance management of the digital innovation team. * Excel in change management. Leading teams through digital transformations requires the ability to navigate resistance, communicate effectively, and inspire confidence in the vision. Project Oversight and Execution: * Oversee the design, development, and deployment of cutting-edge mobile apps, websites, and software applications. * Ensure all digital projects are delivered on time, within budget, and meet high-quality standards. * Ensure appropriate platform management. Oversee the development and management of digital platforms. This includes evaluating existing systems, identifying gaps, and recommending improvements. * The CDSO must align digital initiatives with broader organizational goals, anticipate future trends, and make informed decisions. Innovation and Trends: * Stay abreast of emerging technologies and industry trends to ensure the city remains at the forefront of digital innovation. * Foster a culture of experimentation and continuous improvement, encouraging the exploration of new technologies and methodologies. Stakeholder Collaboration: * Collaborate with key stakeholders. Work closely with cross-functional partners, including the CIO and other executive team members, to drive digital initiatives. Foster collaboration, knowledge sharing, and best practices. * Identify opportunities for digital transformation across city departments and services to enhance efficiency, accessibility, and user experience. Performance Measurement and Reporting: * Establish metrics and KPI's to measure the success of digital initiatives and report progress to the CIO and other stakeholders. * Ensure transparency and accountability in all digital projects, maintaining a high level of public trust and engagement. * Establish and report on Return on Investment (ROI) metrics. Measure ROI for digital projects. Fine-tune approaches as needed to ensure the organization invests in the right tools and resources. Operations * Coordinates the development and implementation of major project timelines where appropriate. * Follows effective relationship and project management processes in coordination with team members and engagement managers at the City. * Sets and monitors SLAs for production systems that the team supports. * Collaborates with City leaders, providing infrastructure and networking support. Qualifications Required: * Proven track record managing complex projects. * Ability to solve complex business problems and develop user/business-driven technology strategies and plans. * Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly, and technical language) and interpersonal skills with a focus on rapport-building, listening, and questioning skills. * Proven analytical and problem-solving abilities, including the ability to anticipate, identify, and solve critical problems. * Exceptional customer service orientation. * At least 7+ years working in a similar field. At least 5 years of direct management experience, preferably 2+ at the executive management level. A strong background in digital technologies and a proven track record in digital transformation. Additional Information Salary: $175k Important: To be considered, candidates must provide a cover letter and resume. All applications should include the following: * A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you're interested in this position. We read every single one! * Your resume or curriculum vitae. * Optionally, an online professional portfolio or public GitHub account. We won't accept or review incomplete applications. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: * We offer Comprehensive health coverage for employees and their eligible dependents * Our wellness program offers eligibility into the discounted medical plan * Employees receive paid vacation, sick leave, and holidays * Generous retirement savings options are available * Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. * Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. * Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *****************.

Phenom People is seeking a highly motivated and talented individual to join our team as an Service Innovation Specialist. As a leader in the HR technology industry, we are dedicated to revolutionizing the way companies attract, engage, and retain top talent. The Customer Value Team is dedicated to delivering exceptional value to our clients through innovative solutions and unparalleled customer service. We pride ourselves on our dynamic team and customer-centric approach. Role Overview: As a Service Innovation Specialist, you'll help design, test, and implement innovative service strategies that ensure our Customer Value team continues to grow, adapt, and deliver phenomenal experiences in a rapidly changing market landscape. You'll bring curiosity, operational thinking, and fresh ideas to every challenge - and play a key role in shaping how we support our clients and each other. Please note: This is a full-time, hybrid position located at the headquarters in Ambler, PA, requiring 3 days per week in-office. Candidates must currently reside within a 50-mile radius of Ambler, PA. Employment visas will not be sponsored or transferred for this position at this time. Key Responsibilities: * Research emerging trends in customer success, Talent Experience, and service enablement, both within and outside our industry. * Deliver actionable insights on service interactions to streamline support, improve adoption, and unlock new value for our customers and internal teams. * Analyze existing service processes to identify opportunities for optimization, scalability, and innovation. * Pilot new ideas, tools, or training programs - measure impact and support rollouts that drive measurable improvement. * Work cross-functionally with Operations, Enablement, Product, and Customer Value teams to ensure alignment and adoption of best practices. * Develop clear, practical documentation and playbooks for new service strategies and process improvements. * Gather and synthesize feedback from the front lines to ensure solutions are relevant, practical, and impactful. * Share progress, results, and recommendations with stakeholders across the Customer Value organization. Qualifications: * 1-3 years of professional experience in customer success, operations, service enablement, or a related role. * A strategic, process-oriented mindset with a strong sense of ownership and intellectual curiosity. * The ability to manage multiple projects and priorities in a fast-paced environment. * Proven communication and collaboration skills to influence without authority and build strong cross-functional relationships. * Comfort analyzing data and turning insights into clear, actionable recommendations. * A willingness to learn, unlearn, and adapt as we grow. * Familiarity with tools like Salesforce, Looker and Jira * Willingness to learn, unlearn, and think on your feet. Salary * Expected salary range $65,000 - $75,000 Please note the Salary range is subject to change in the future in accordance with Phenom's policies Benefits We want you to be your best self and to pursue your passions! * Benefits/programs to support holistic employee health * Flexible hours and working schedules * Growing organization with career pathing and development opportunities * Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere! #LI-SN1

Job Summary: The eLearning Services Specialist designs, develops, and implements engaging digital learning experiences that support organizational goals. This role creates interactive courses, microlearnings, and multimedia resources, as well as maintains course assets and tracks learner progress in the Learning Management System. The ideal candidate combines instructional design expertise, technical proficiency, and creativity to create accessible and engaging learning solutions. Required Skills and Qualifications: 2+ years of eLearning development and instructional design experience. Proficiency in eLearning content authoring tools. Experience with graphic design software and video/audio editing tools. Strong understanding of instructional design models, adult learning theory, and accessibility standards. Excellent time management and organizational skills. Excellent communication, collaboration, and project management skills. Attention to detail and commitment to producing high-quality work. Preferred Qualifications: Bachelor's degree in Instructional Design, Educational Technology, Multimedia Development, or related field. Knowledge of learning management systems (LMS) content management and system administration. Familiarity with web development tools. Experience in legal, professional services, or corporate environment. Key Responsibilities: Design and create interactive modules, microlearning activities, and job aids using storyboards, SME contributions, and instructional outlines. Develop multimedia components and assessment tools that foster learner engagement and support retention. Collaborate with subject matter experts, trainers, and other team members to ensure cohesive course development. Conduct testing and revisions based on feedback, ensuring compatibility across devices and compliance with accessibility standards. Maintain version control of learning assets; participate in regular revision cycles. Upload, organize, and maintain learning assets in the LMS. Track and report on course usage, learner progress, and completion data using LMS analytics. Manage timelines and due dates to ensure projects are completed on schedule. Stay current with emerging eLearning technologies, trends, and best practices.

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Business Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $17.79 - $26.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Job Responsibilities: * Perform sale day administration functions, including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing and routing, etc. * Provide quality customer service through fact to face and phone support. Answer questions and provide support. * Perform basic data entry into the AS 400 computer system, and download digital image of vehicles into the system if instructed. * Prepare, issue, and send out correspondence, bills, invoices, receipts, checks, or other documents. * Copy data and compile records and reports. Sort and file documents. * Operate office equipment, such as copier, fax machine, scanner, postage machine, etc. * Answer phones, convey messages, and run errands. Greet and assist customers. * Stamp, sort and route incoming mail and Airborne/FedEx packages and letters. Drop off and pick up mail at the U.S. Post office on a daily basis as needed. * Prepare outgoing mail with sufficient postage and ensure daily mail is posted. Prepare Airborne/FedEx labels via computer and printer. Assure items mailed are properly packaged, labeled and addressed, and replenish mail machine postage meter as required. * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. * Actively participate in support of all safety activities aligned with Safety Excellence. * Perform other duties as assigned by management. Qualifications: * High School Diploma or equivalent required. * Prior clerical or administrative experience required. * Valid Driver's License and safe driving record required. * Good communication and organizational skills required with strong attention to detail. * Basic computer software skills required. * Perform other duties as assigned by management. * Commitment to providing excellent customer service required. * Ability to sit or stand for prolonged periods of time. * Ability to perform repetitive data entry tasks; manual dexterity. * Vision abilities required include close, distance, and depth perception. MSCOX Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Össur is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations . Significant ongoing investment in research and development has led to over 2,100 patents, award-winning designs, and successful clinical outcomes. Össur is focused on improving people's mobility through the delivery of Prosthetics and Bracing & Supports solutions. Helping people live a Life Without Limitations is why we exist as a company. About the Role The Service Employee will be responsible for the inspection, troubleshooting, repair, and assembly of advanced lower and upper limb bionic devices. This role requires strong attention to detail, technical proficiency with specialized tools and software, and the ability to communicate effectively with both internal teams and external partners. What You'll Do Perform precise assembly, repair, and maintenance of lower and upper limb bionic devices. Utilize specialized tools, including torque wrenches, small hand tools, and soldering equipment. Operate and navigate multiple software applications, testing devices, and diagnostic machines. Analyze and troubleshoot device performance issues to ensure optimal functionality. Process all returned items for evaluation and service. Accurately pick, pack, and ship customer orders. Collaborate with customer service and other external personnel to address technical inquiries and service needs. Maintain organized records of service work, repairs, and parts used. Adhere to Company's safety rules Adhere to Company Values - Honesty - Frugality - Courage All employees must be aware, have knowledge and shall have received general training in Quality requirements of Össur. Training takes place in the Onboarding process and in New Employee Orientation. More specific Quality training is job specific. Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards. All training related to the quality management system is done in accordance to the Training Management Process (PR-00042). Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the company's representative always. Who You Are High attention to detail and accuracy in work. Proficiency with hand tools, torque wrenches, and soldering techniques. Experience working with testing equipment and technical software. Strong problem-solving and analytical skills. Effective written and verbal communication skills. Ability to work both independently and as part of a collaborative team. Prior experience in medical devices, prosthetics, or a related technical service field preferred. High School Diploma or GED. Associates degree preferred Why You'll Feel Good Working Here Join our team if you want to make a lasting impact; we will support you along the way. We value a diverse working environment and a welcoming and fun company culture We empower our colleagues and encourage close collaboration, allowing us to develop the best products and maintain the highest possible standards of care Competitive Compensation Packages Medical, Dental, and Vision Benefits 401(k) Retirement Plan with employer matching contribution 9 paid holidays 13 vacation days, birthday and two (2) volunteer days 8 sick days within your first year of employment Paid Parental Bonding Össur is a leading global provider of prosthetics and bracing and supports solutions. Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job. Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world). Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any emplo yee of Embla Medical, including supervisors and co-workers. Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.

For 20 years, Premiere #1 Limousine Service has provided luxury transportation services in the Harrisburg, Hershey, York, Lancaster, Gettysburg and Carlisle areas. If you're looking for luxury, comfort, and worry-free transportation, this is the limo service for you! It is the primary responsibility of the Reservations Agent to provide exceptional customer service to our clients as you facilitate the reservation process. All duties are to be performed in accordance with company policies, practices and procedures. DUTIES Phone Call Management Quick and Accurate Reservations Entry Providing Excellent Customer Service to all Clients Providing Dispatch Support Upselling Packages and VIP Services Trip Management and Administration QUALIFICATIONS Knowledge of local area and routes strongly preferred Excellent attention to detail required Excellent customer service skills required 40 WPM typing skills required Education: High School Diploma or equivalent required Experience: 1-3 years related experience preferred Certification/Licensure: N/A Software/Hardware: An understanding of MS Office Applications

Information (Default Section) This position is working at a Camden County Government location and not on the campuses of the College. Camden County College is one of the largest community colleges in New Jersey and ranks among the top nationwide in terms of associate degree graduates. Thanks to its technology-rich physical resources - located in Blackwood, Camden and Cherry Hill - and its highly-qualified, dedicated employees, the college has created a tradition of quality education and a reputation of agile, responsive service. Camden County College sustains a vibrant academic community characterized by imaginative teaching, caring student services, energetic management and collegial discussion of diverse ideas and opinions. Location County Department INSTITUTIONAL EFFECTIVENESS, ADVANCEMENT & STRATEGIC INITIATIVES Days and Hours Overnight Part-time: 12AM-8AM Requisition Number Job Description This position is working at a Camden County Government location and NOT on the campuses of Camden County College. Government Services Officers - Fire/Law Enforcement/Military report to, and are under the supervision of Director of the Government Services Division. Their duties include, but are not limited to, greeting and directing the public, crime prevention, protection of life and property, access control, investigation, enforcement of policies and procedures for Camden County College and the County of Camden. Employees will become entirely familiar with the policies, procedures, orders, regulations, and equipment of the County and the specific site assigned to, as needed, to execute assigned responsibilities in accordance therewith. All decisions and actions relating to security and safety shall be in accordance with approved College policies and relevant supervisory direction. Employees must demonstrate and promote a culture of diversity, equity and inclusion. Ability to work directly with people from diverse racial, ethnic and socio-economic backgrounds. * Maintain an acceptable level of order, control, and safety in and around the assigned site. * Oversee the patrol of assigned areas, including interior areas, parking lots and all other exterior areas, and perform required duties associated with same. * Welcome, assist and respond to all inquiries from supervisors, associates, visitors and staff in a friendly, helpful and professional manner. Emphasize a standard of superior customer service to all who are encountered in the course of performing duties. * Ensure physical security by controlling access of associates and visitors, along with maintaining visitor and alarm panel control logs. Effectively operate and act as lead personnel in the operation of the pedestrian magnetometers and hand wands where necessary. * Monitor designated areas using a range of techniques such as foot patrols, walking stair towers and operating security camera systems, where applicable. * Prepare a Daily Patrol Log, chronologically listing all activities, incidents, and action taken during shift in a clear and concise manner. Prepare all required written and electronic reports on prescribed forms in a clear and concise manner. * Conduct surveillance to detect and prevent violations of site policy and state law and report same to appropriate authority. * Conduct building inspections and report hazards promptly by notifying proper authorities. * Participate in access control screening, ID checks, investigations, building searches, fire drills, and other similar functions after receiving appropriate training. * Render first aid and other medical assistance as required to your level of expertise or as directed by medically competent persons. * Respond to all calls for service and critical incidents, effectively assisting site staff, and emergency personnel in all situations. * Escort visitors to designated areas, to or from parking lots and other locations as needed. * Follow orders and assignments from appropriate authority in a cooperative, timely and effective manner. * Mentor less experienced Government Services Officers with all of the above listed functions to facilitate the growth and professionalism of staff. * All other duties as required. * This position description outlines the general nature and level of work assigned to individuals who function in this job. This description is not exhaustive; employee must perform all other duties and responsibilities as assigned. Minimum Qualifications 1. High school diploma/equivalency required- Associate's Degree in Criminal Justice preferred. 2. Twenty (20 years) or more of sworn law enforcement, full-time (not volunteer) fire service, or military service is preferred. In the absence of 20 years of service, candidates who have graduated from an accredited police academy, fire academy or successfully completed military training, and are either an active member of the fire, police or military and/or have a minimum of 4 years served may be considered. 3. Valid driver's license in good standing. 4. Ability to communicate effectively and courteously with other employees and the public, both verbally and in written form. 5. Certification in CPR, NARCAN and First Aid, or obtain certification during probationary period. 6. Proficient in computer skills relevant to effective report writing and information exchange including Microsoft Word and Outlook. Benefits Special Instructions for Applicants This position is working at a Camden County Government location and NOT on the campuses of Camden County College. Published Salary Range $25/hr Job Open Date 08/21/2024 Job Close Date Open Until Filled Yes Job Category Temporary Application Types Accepted Main App - Applicant Supplemental Questions

Energy Transfer, recognized three years running by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America's energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more. Come join our award winning 10,000 strong organization as we fuel the world and each other! Summary: The Emergency Response Specialist uses independent discretion and judgment to develop, prioritize and implement procedures, training and inspection activities to ensure the overall safety and security of employees and contractors at the Marcus Hook Terminal. The Specialist supervises specific shifts and performs assignments independently, establishes his / her own priorities, and has the independent authority to change those priorities in response to pertinent operational issues. This position helps to develop and implement emergency response training programs and ensures that field personnel receive necessary training and promotes the company's safety and security compliance initiatives. This position conducts safety audits and inspections without supervision and determines whether worksite and personnel are in compliance with applicable regulatory and industry standards. This position has independent authority to recommend a course of action in response to a safety or security issue and to unilaterally shut down worksite in event of safety or security breaches. Responsible for overseeing, managing, and monitoring the Company's preparedness for responding to a security or emergency, including equipment inventory control, assessing, and planning for emergency personnel and contractor needs and serving as the initial primary contact with government agencies, the public and local emergency departments. This position is a rotating shift work and requires being available on call 24/7. There is potential for some travel. Essential duties and responsibilities: The Specialist is assigned to specific shift coverage and will supervise all aspects including staff of the Terminal Emergency Response Programs and Security Department. This includes: * Respond immediately to facility emergencies such as fires, hazardous material releases, explosions, medical incidents and rescue situations. * Provide command and control over emergency incidents within the terminal and surrounding corporate assets. * Ensuring compliance with local agencies, company policies, state and federal regulations governing emergency response including fire, rescue, emergency medical service, environmental, Hazardous Materials and security. * Provide immediate point of contact for regulators during off hours. * Perform other duties as assigned by Emergency Response manager and Lead Specialist. * Serve as the Alternate Facility Security Officer for the USCG and MTSA requirements. * Serve as Alternate Qualified Individual in Facility Response Plan for USCG and EPA. * Serve as liaison and point of contact during off hours with contractors and vendors. * Establish reports and maintain appropriate files and training records for all emergency services and security issues occurring on shift. * Participate in all HES sponsored reviews and assessments as necessary to ensure all emergency and security activities in the facility are complying. Provide appropriate shift coverage and assist the Lead with activities to ensure: * The inspection, testing and maintenance of portable fire extinguishers. Maintain compliance with recognized standards and ensure all records are maintained and available for inspection. * The inspection, testing and maintenance of suppression and detection systems. This includes all aspects of inspection and maintenance of systems including underground, hydrants, valves, combination units, monitor guns and managing the fire line drawing for accuracy. Ensure that all chemical treatments are scheduled and completed per plan. This includes all components fire line or attached including testing, pumps, drawing, parts, hose, appliances, etc. Document all inspection and maintenance activity. * The inspection, testing and maintenance of fixed and mobile equipment. This includes all aspects of fire pump testing and maintenance of fixed and the mobile fire pumping apparatus, marine units, trailers and tactical units. Document all inspection and maintenance activity. * Emergency response fire brigade is trained and prepared. This includes master planning of schedules, design and creation, lesson plans, identifying locations, selecting trainers, coordination with agencies and all aspects of specific presentations. Serve as the lead instructor for new fire bridge employees and assist with initial scheduling of required training. * That the facility security posture is maintained, and the communications center is prepared. This includes all access control gates, radio, systems of monitoring, dispatching and recording of events along with operational procedures are current. This includes the backup communications center. * That emergency response plans are complete and coordinated. This includes developing and maintaining pre-planning information for all identified Terminal hazards. This planning includes Terminal assets such as atmospheric storage tanks, cryogenic storage, spheres, caverns, loading / transfer, process areas and buildings. * Terminal manuals and plans are current. This includes Emergency Management, Fire Prevention, 1910.120, Fire Brigade Handbook, Facility Response Plan (FRP / OPA -90), and Facility Security Plan. This requires initiating and documenting any required changes. Ensure programs for compliance are in place and effectively being implemented on an ongoing basis. * That drills and exercises are completed. This includes developing and implementing a drill and exercise schedule for security, emergency response, oil spill, etc. Ensure that the drills are designed and executed according to plan. Prepare all documents and ensure critiques are completed along with any other necessary documentation including self-certification. Critiques are required for training and actual response incidents. Maintain all records for audit. * That all electronic monitoring of all aspects of department equipment / systems are maintained. This includes maintaining devices and routes required for compliance. * Manage Safety Supply and Distribution. This includes maintaining stock and procurement of safety equipment and supplies are maintained in the cache of materials available to facility employees. This includes tracking of costs and assignments to individuals or groups. Maintain routine oversight of the safety supply and distribution. Make recommendations for quantities and types of safety equipment required for the Terminal. Ensure that all facility Industrial Hygiene / monitoring equipment is tested and calibrated. Ensure FIT testing is completed. * That all aspects of EMS equipment are available and operable. This includes supplies, equipment, AEDS, etc. Schedule and coordinate continuing education or other EMS training. Ensure all equipment is ready for operation and inspected - tested as per the plan. document all inspection and maintenance activity. * That all maintenance activities are coordinated and planned. This includes emergency response, fire and security assets. Qualifications Required Education: * Associates degree in Fire, Safety, and/or Emergency Response field or related discipline or equivalent work experience * 5 years' experience in emergency response * Strong knowledge of terminal and dock operations. Required Qualifications: * Valid driver's license required * Fire Certifications and Pa EMT Certification are required. Preferred Qualifications: * HAZMAT Technician Certification preferred and will need to be obtained * Knowledge of current technology and government regulations including 1910.120, MTSA, OPA 90 * Knowledge and experience in firefighting tactics, familiarity with Industrial, OSHA standards and NFPA * Must be familiar with fire protection, suppression and detection systems and have a working knowledge of fire apparatus, hoses, breathing equipment and other fire related tools * Ability to design and present training programs * Proficiency in MS Office computer applications * Strong leadership, interpersonal and conflict resolution skills * Ability to act decisively under pressure and exercise excellent judgment Working Conditions: While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Rotating weekend shifts as needed. Equal Opportunity Employer/Minority/Female/Disabled/Veteran The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. DISCLAIMER: The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.